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5515 E. La Palma Ave., Suite 100 Anaheim, CA 92807 Tel: (714) 238-2000 Fax: (714) 238-2049 Reference: SA 005596-001 Page 1 of 3 Idemia ● 5515 East La Palma Avenue, Suite 100, Anaheim, CA 92807 Technical Help Desk (800) 734-6241 ● Email: AnaheimCSCenter@us.idemia.com ● www.Idemia.com December 8, 2022 Sergeant AJ VanderWerf El Mirage Police Department 12401 W. Cinnabar Ave. El Mirage, AZ 85335 Ajvanderwerf@elmirageaz.gov (623) 500-3044 RE: Extension to Maintenance and Support Agreement # 005596-001 Dear Sergeant AJ VanderWerf, By means of this letter, Idemia Identity & Security USA LLC (“IDEMIA” or “Seller”) hereby extends El Mirage Police Department Maintenance and Support Agreement for the period July 1, 2022 through June 30, 2023. All terms and conditions of the original agreement shall remain in full force and effect. Please indicate acceptance of this extension by signing in the acceptance block below and returning it to my attention via Email at Hilda.RamosVillasenor@us.idemia.com at your soonest convenience. If you have any questions or need further clarification, please contact me at (703) 775-7862 or e-mail Hilda.RamosVillasenor@us.idemia.com . Thank you in advance. Thank you, Hilda Ramos Villasenor Hilda Ramos Villasenor Contract Administration Specialist II Idemia Identity & Security USA LLC Accepted by: IDEMIA IDENTITY & SECURITY USA LLC EL MIRAGE POLICE DEPARTMENT Signed by: Signed by: Printed Name: Casey Mayfield Printed Name: Title: Vice President Title: Date: December 8, 2022 Date: Reference: SA 005596-001 Page 2 of 3 Idemia ● 5515 East La Palma Avenue, Suite 100, Anaheim, CA 92807 Technical Help Desk (800) 734-6241 ● Email: AnaheimCSCenter@us.idemia.com ● www.Idemia.com Description of Covered Products MAINTENANCE AND SUPPORT AGREEMENT NO. SA # 005596-001 CUSTOMER: El Mirage Police Department The following table lists the Products under maintenance coverage: Product Description Node Qty Livescan- ELSA Livescan system AZMELEM01 1 Printer Tenprint Card Printer AZLPTELM01 1 *NOTE: MORPHOIDENTS EXCLUDED FROM ONSITE SUPPORT Product Node Qty MorphoIDent Solution, MorphoIDent Device, MorphoMobile Client Software Application, USB 2.0 Data Cable, MorphoIDent Quick Start Guide, Protective MorphoIDent Device Sleeve, Black 19420486 19420477 19420490 19420487 19420421 5 Reference: SA 005596-001 Page 3 of 3 Idemia ● 5515 East La Palma Avenue, Suite 100, Anaheim, CA 92807 Technical Help Desk (800) 734-6241 ● Email: AnaheimCSCenter@us.idemia.com ● www.Idemia.com Maintenance and Support Agreement # 005596-001 Date December 8, 2022 New Term Effective Start July 1, 2022 End June 30, 2023 For support on covered products, please contact Technical Help Desk at (800) 734-6241 or email at: AnaheimCSCenter@us.idemia.com STANDARD SUPPORT Advantage – Software Support ⧫ Telephone Response: 2 Hour ⧫ Standard Releases & Updates ⧫ Supplemental Releases & Updates ⧫ Remote Dial-In Analysis ⧫ Software Customer Alert Bulletins ⧫ 8 a.m. – 5 p.m. Monday to Friday PPM ⧫ Unlimited Telephone Support ⧫ Automatic Call Escalation On-Site Hardware Support ⧫ 8 a.m. – 5 p.m. Monday to Friday PPM ⧫ Defective Parts Replacement ⧫ Hardware Service Reporting ⧫ Next Day PPM On-site Response ⧫ Escalation Support ⧫ Product Repair ⧫ Hardware Vendor Liaison ⧫ Hardware Customer Alert Bulletins ⧫ Equipment Inventory Detail Management Parts Support ⧫ Parts Ordered & Shipped Next Business Day ⧫ Parts Customer Alert Bulletins * If customer is providing their own on-site hardware support, the following applies: ➢ Customer Orders & Replaces Parts ➢ Telephone Technical Support for Parts Replacement Available GRAND TOTAL $ 6,550.00 *Exclusive of taxes if applicable PLEASE PROVIDE A COPY OF YOUR CURRENT TAX EXEMPTION CERTIFICATE (if applicable) Please note this is not an invoice. An invoice will be provided after receipt of the signed document. Support Plan Options and Pricing Worksheet