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TRANSIT SERVICES AMENDMENT 2023-24
TRANSIT SERVICES AMENDMENT
BETWEEN
THE CITY OF EL MIRAGE
AND
THE REGIONAL PUBLIC TRANSPORTATION AUTHORITY
CONTRACT # 121-75-2024-03-00
THIS AMENDMENT dated this 1st day of July, 2023, amends the following items of the Transit
Service Agreement Contract #121-75-2023 entered into between the City of El Mirage and the Regional
Public Transportation Authority, dated the 1st day of July 2020, as amended July 1, 2021 and July 1, 2022.
(referred to as “Agreement”)
The following Sections amend those sections of the Master Agreement entered into July 1,
2020.
The following Schedules amend those Schedules of the Agreement entered
into July 1, 2022:
The attached Schedule C amends Schedule C entered into July 1, 2022.
The attached Schedule E amends Schedule E entered into July 1, 2022.
All other terms of the Parties Transit Services Agreements remain
unchanged and in full force and effect.
[Signatures On Following Page]
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TRANSIT SERVICES AMENDMENT 2023-24
IN WITNESS WHEREOF, the Parties have each executed this Agreement as of the date
first set forth above.
REGIONAL PUBLIC TRANSPORTATION AUTHORITY (RPTA)
By: _______________________________________
Jessica Mefford-Miller, Chief Executive Officer
APPROVED AS TO FORM:
By: _______________________________________
Michael Wawro, Interim General Counsel
CITY OF EL MIRAGE
By: __________________________________
Alexis Hermosillo, Mayor
By: _______________________
Sharon Antes, City Clerk
APPROVED AS TO FORM:
By: _____________________________
Justin Pierce, City Attorney
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TRANSIT SERVICES AMENDMENT 2023-24
SCHEDULE C – PARATRANSIT SERVICE, FINANCIAL INFORMATION, AND
SERVICES COST ESTIMATE
For the period from July 1, 2023 through June 30, 2024, the Member will pay RPTA a
total of $0.00 for the provision of regional paratransit services. The City shall pay the RPTA for
the project in four (4) quarterly installments of $0.00. Payment of invoices shall become due
within thirty (30) calendar days after receipt of an invoice from RPTA. If at any time the costs
of this program are projected to exceed the annual amount of $0.00, the Parties will reduce
service levels to stay within the budgeted amount.
FY24 Paratransit Service
Funded by City of El Mirage
Paratransit
Trips:
Paratransit trips
387
Total Trips
387
Cost:
Contractor Transportation Cost
$10,670
RPTA Salaries, Fringes & OHD
$1,768
Total Gross Program Cost
$12,438
Total Fare Revenue
($1,486)
Total Net Program Cost Before PTF
$10,952
PTF Balance Available
$30,555
PTF Applied
$10,952
Member City Contributions:
Paratransit Service
$0
Total Member City Contribution
$0
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TRANSIT SERVICES AMENDMENT 2023-24
SCHEDULE “C” – ADA MANDATED PARATRANSIT SERVICE
ADA Mandated Paratransit Service Overview
Schedule C
Valley Metro ADA Paratransit Service
Effective July 1, 2023
Service Overview
Service type
Origin to destination, shared-ride service provided with accessible
vans and cutaways, accessible minivans, sedans and other non-
accessible vehicles
Eligibility
ADA certified, and ADA eligible visitors
Visitors
Visitors who are ADA certified, or who have an obvious disability, or
who present documentation demonstrating a disability that indicates
the inability to use transit are eligible for ADA paratransit for up to 30
days per 365 days. To register as a visitor, contact Valley Metro
Mobility Center at 602.716.2100, eligibility option.
Service Area
Trips that begin and end within the federally mandated ADA
paratransit service area. This includes areas that are within 3/4 mile of
a transit route or light rail station and any pockets that are surrounded
by areas that are within 3/4 mile of a transit route or light rail station
and that have been so designated by RPTA. See the ADA paratransit
service area map.
Days of Service
Monday - Sunday Including HOLIDAYS
Hours of Service
5 AM to 10 PM and at other times when transit is available within 3/4
mile of both the origin and destination
Trip Limits
No limit to the number of trips an individual can take as long as the
individual is ADA certified, for work or medical outside of El Mirage,
and the trips begin in incorporated El Mirage going to an area within
the ADA service area and during ADA service hours
Trip Purposes
Work or medical outside the City of El Mirage.
Fare Structure
Fares
Two times the full fare for regular fixed route service
Fare Media
Cash, Regional, Paratransit, East/Northwest and Phoenix DAR tickets,
Phoenix Monthly DAR Pass (Phoenix fare media may only be used by
Phoenix residents.)
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TRANSIT SERVICES AMENDMENT 2023-24
Passenger Types
Riders
ADA certified and ADA eligible visitors
Personal Care
Attendant (PCA)
ADA certified customer may indicate the need for a PCA, an
individual who assists the customer with activities of daily living.
Pursuant to ADA requirements, PCA's are not charged a fare.
Companions
A customer may travel with one additional individual (and more on a
space available basis). Companions must pay the same fare as the
customer.
Children
Customers must be eight years of age or older to travel
unaccompanied. Customers may bring children as PCAs or
companions. A child who is five or under may travel for free with a
fare-paying adult.
Mobility Devices and Disability-Related Equipment
Service Animals
Service animals are permitted on paratransit. For more information on
Valley Metro's service animal policies, visit valleymetro.org/service
animals.
Mobility Devices
VM Paratransit will accommodate mobility devices measuring up to
51 inches in length and 34 inches in width and weighing not more
than 800 pounds when occupied at minimum. Larger devices will be
accommodated if the vehicle lift capacity allows.
Oxygen and Other
Equipment
Must be able to be safely secured on board the vehicle without
blocking safe path-of-travel for riders or the driver.
Reservation Changes and Cancellations
Reservations
Number
602.716.2200
Reservations Hours
Daily 6 AM to 7:00 PM
Reservations Period
1 to 14 days prior to service; no same day trips
Reserving based on
Pick-Up Time
If customer requests a specific pick-up time, VM Paratransit will offer
a pick-up time that is within one hour of the time requested.
Reserving based on
appointment time
If a customer specifies an appointment time, VM Paratransit will offer
a pick-up time which should enable the customer to arrive at his/her
destination at the appointment time.
Changes
May be made until 7:00 PM on the day before travel.
Cancellations
May be made until 2 hours before the scheduled pick-up time.
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TRANSIT SERVICES AMENDMENT 2023-24
Service Delivery
Expectation for
On-Time Pick-Ups
Service is on-time if the vehicle arrives to transport the rider between
zero and 30 minutes after the pick-up time quoted to the passenger
when the trip was booked.
Expectation for
On-Time
Appointments
Service is on-time if the vehicle arrives to drop off the rider at the
appointment time specified by the rider at the time the trip was
booked.
Early Trips
A trip is early if the vehicle arrives before the negotiated scheduled
pick-up time as communicated to the rider when the trip was booked,
whether or not the rider takes the trip.
Late Trips
A trip is late if the vehicle arrives 31 minutes or more after the
negotiated scheduled pick-up time as communicated to the rider when
the trip was booked.
Excessively Late
Trips
A trip is excessively late if the vehicle arrives 61 minutes or more
after the end of the pickup window scheduled as communicated to the
rider when the trip was booked.
Missed Trips
A trip is missed if the trip is later than 30 minutes after the end of
pickup window whether or not the customer actually takes the trip
and/or if the vehicle fails to arrive.
Pick Up Window
Pick-up window is zero to 30 minutes from the negotiated pick up
time provided to the customer.
Boarding Window
A five-minute pick-up window during which the rider is expected to
board the vehicle as long as the vehicle arrives on-time as defined
herein. If the vehicle arrives early, the pick-up window begins at the
negotiated scheduled pick-up time as defined herein.
No-Show
A no-show is when the rider fails to board the vehicle within the five-
minute boarding window as defined herein. No-shows cannot be
charged when the vehicle departs before the start of the pick-up
window or when the vehicle arrives late or excessively late.
Door-to-Door
Service
This is the base level of service, defined as service from the outermost
door of a rider's origin to the outermost door of a rider's destination.
The driver is not permitted to lose sight of a vehicle when occupied.
Drivers are not required to go beyond the outermost door of a rider's
origin or destination, and drivers are not permitted to enter a rider's
place of residence.
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TRANSIT SERVICES AMENDMENT 2023-24
Hand-to-Hand
Service
This is a higher level of service provided for riders who are unable to
be left alone safely. A driver must receive the rider from a care giver
and accompany the rider from the outermost door of his/her origin to
the outermost door of his/her destination and must ensure that a
responsible person receives the customer at the rider's destination
before departing. Valley Metro will identify riders who must be
provided hand-to-hand service.
Driver Assistance
The driver is expected to provide any of the assistance identified
herein as needed/requested: guiding the passenger by the hand/arm,
pushing the rider's mobility device, carrying small packages, assisting
rider on and off vehicle, assisting with vehicle seatbelt and securement
systems, and collecting the fare. Drivers are not permitted to lift or
carry passengers or their children, and drivers are not permitted to
enter a rider's place of residence.
Use of the
Lift/Ramp
Any rider is permitted to use the vehicle lift/ramp upon request.
Seatbelts and
Mobility Device
Securement
All riders must wear seatbelts, and all mobility devices must be
secured. VM Paratransit will not transport a rider who is not wearing a
seatbelt or mobility devices that are not secured.
Children
A child may travel with the rider. The rider is responsible for ensuring
that his/her accompanying child(ren) is/are transported in an approved
child safety seat when required to do so by law. The rider is
responsible for bringing his/her own child safety seat. VM Paratransit
drivers are trained to assist with the securement of child safety seats,
but drivers may not lift or carry children.
Pets
A pet, who is completely secured in a closed pet carrier, may be
transported as long as the rider has notified the provider in advance
and as long as the pet carrier fits on the rider's lap or at the rider's feet,
without blocking the path-of-travel for riders or the driver.
Packages
Riders are subject to Valley Metro's approved package policy
available in the Valley Metro ADA Paratransit Ride Guide. Drivers
will assist with carrying small packages, weighing not more than fifty
pounds in total.
Ride Time
VM Paratransit is a shared-ride service. Accordingly, a ride may take
as long as a comparable trip would take on public transit.
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TRANSIT SERVICES AMENDMENT 2023-24
Provider and Contract Information
Provider
Contracted service - Prime contractor is selected through a
competitive procurement process.
Provider Rate
Structure
Contractor is reimbursed per contract requirements as negotiated
through the competitive procurement process.
Performance
Standards
Performance standards are established and monitored based on the
negotiation based on the competitive procurement process.
Contract Term
Contract term will be established through the competitive procurement
process.
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TRANSIT SERVICES AMENDMENT 2023-24
SCHEDULE “E” – AMERICANS WITH DISABILITIES ACT (ACT)
PUBLIC TRANSPORTATION FUNDS (PTF) AVAILABILITY
For the period July 1, 2023 to June 30, 2024 the maximum amount of Public
Transportation Funds (PTF) available for the City of El Mirage is $30,555.00. The PTF will pay
actual costs for ADA trips and other trips taken by ADA certified individuals using non-ADA
service or the RideChoice program up to the maximum amount. A final reconciliation at fiscal
year-end will be performed and adjustments, if necessary, will be made using actual ADA
eligible costs.
Any remaining ADA PTF funds not used up to the maximum reimbursements may be
requested by City for other ADA certified rider eligible expenses, and certified by the City’s
chief financial officer or designee. RPTA will reimburse City within thirty (30) business days
based upon availability of funds. City may request that reimbursements be made electronically.
Wire transfers must be pre-arranged through the RPTA Finance Department.
Maximum amount:
$30,555.00