FirstTwo Quote

City of El Mirage — Regular Meeting (2023-09-19)

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Quote
Payment Remittance Instructions
7/7/2023
Quote #
Q1577
Name / Address
El Mirage PD
12401 W Cinnabar Ave
El Mirage, AZ 85335
1 Blackfield Drive #242
Tiburon, CA 94920
Start Date
7/8/2023
Account #
1517
Term
1 Year
Total
FirstTwo, Inc.
www.firsttwo.com
support@firsttwo.com
888-934-7782
Please include your customer name and/or number when remitting payment.
Checks sent through regular mail: 
Send payment to:
FirstTwo, Inc.
1 Blackfield Drive #242
Tiburon, CA 94920
Contact FirstTwo to arrange payment via ACH, Credit Card or Wire Transfer at (888) 934-7782 or support@firsttwo.com.
Description
Quantity
Unit Price
Amount
FirstTwo Full Agency License
Based on Agency Size: 61 - 80
Unlimited Users, Searches and Devices
Support and Training Included
Unlimited Agency Layers Included
3rd Party Integrations (where applicable)
See pricing @ https://www.firsttwo.com/pricing.html 
Term July 8, 2023 - July 7, 2024
1
6,000.00
6,000.00
$6,000.00

FirstTwo, Inc. • 1 Blackfield Drive #242 • Tiburon, CA 94920 • (888) 934-7782 • www.firsttwo.com 
 
August 3, 2023 
 
FirstTwo is a sole source product, sold and distributed exclusively by the manufacturer, FirstTwo, Inc., 
and must be purchased by insAtuAons directly from FirstTwo, Inc. There are no agents or dealers 
authorized to represent this product in the United States.  
FirstTwo soEware is unique in the marketplace. No other company makes a similar, interchangeable or 
compeAng product. The FirstTwo soEware provides the following capabiliAes and features which, taken 
together, form a product for which no subsAtuAons are available.  
• 
The product is “map-centric” first. Its presentation of our proprietary geo-coded information on 
a map, utilizing public records and other open source information, is unique in the industry. 
• 
The product responds to the location of the user, providing situational awareness based on the 
current, active location without the need to do a manual search.  Data is not static and the map 
based display will change as the user moves to show new, updated information for the user’s 
surroundings. No comparable product provides this capability. 
• 
The product allows for others layers of data (e.g. parole, businesses, probation, public cameras, 
schools, pre-plans) to be optionally added to the map, creating a customized product uniquely 
and distinctly valuable to local jurisdictions. 
• 
The product may be configured to automatically link to local data sources, like a local property 
assessor website, to create a customized product uniquely and distinctly valuable to local 
jurisdictions. 
• 
The product is exclusively available to public safety agencies. It is not offered or used by any 
other audiences, and the history of queries is not used for any other purposes. 
• 
The product was conceived by, and developed in cooperation with, both first responders and 
public safety officers. Its design is optimized for use in the field by public safety officers. 
• 
The product is cloud-hosted. No server or other backend hardware is required, so no IT 
intervention or maintenance is necessary. 
• 
No new client hardware is necessary.  The product will operate on any existing device with a 
browser and internet capabilities.  If desired, the product also operates as a native application 
on Apple iOS devices. 
• 
The product is highly reliable and highly available, with over 99.9% uptime since 2016. 
If you need addiAonal informaAon, please don’t hesitate to contact me at (425) 269-4805 or visit our 
website at www.firsZwo.com.  
Thank you for your interest in our products, and we look forward to serving the needs of the public 
safety community. 
 
 
Niraj Shah 
FirstTwo CEO

FirstTwo, Inc. 
1 Blackfield Drive #242 
Tiburon, CA 94920 
www.firsttwo.com 
888-934-7782 
 
 
FirstTwo, Inc. • 1 Blackfield Drive #242 • Tiburon, CA 94920 
 
888-934-7782 • www.firsttwo.com • support@firsttwo.com • v5.2.1 
1 
 
SERVICE ORDER 
 
This Service Order (“Order”), incorporated into and subject to the attached terms (“Terms”), is made by and between FirstTwo, 
Inc., a Delaware corporation with a principal place of business at 1 Blackfield Drive #242, Tiburon, CA, 94920 (“FirstTwo”), and 
the undersigned customer (“Customer”). By executing this Order, Customer agrees to be bound by these Terms, effective as of 
the date set forth on this Order. 
 
1. 
ORDER DETAILS 
 
Customer Information 
 
Billing Terms 
Organization Name: 
El Mirage PD 
 
Effective Date: 
Sept 1, 2023 
Customer ID: 
1517 
 
Term: 
1 Year 
Sept 1, 2023 – August 31, 2024 
Street Address: 
12401 W Cinnabar Ave 
El Mirage, AZ 85335 
 
Payment Frequency: 
Annually 
Agency Contact: 
Chief Paul Marzocca  
 
Payment Terms: 
Net30 
 
 
2. 
SOFTWARE 
 
FirstTwo will provide to Customer access to the FirstTwo platform accessible at https://www.firsttwo.com and consisting of the 
following Software: 
 
Description 
Monthly Unit 
Price 
Discount 
Monthly 
Total 
Yearly 
Total 
 
FirstTwo Full Agency License 
Based on Agency Size: 61 - 80 
 
Unlimited Users, Devices and Searches 
Support and Training Included 
Unlimited Agency Layers Included 
3rd Party Integrations (where applicable) 
 
See pricing @ https://www.firsttwo.com/pricing.html  
 
Term: Sept 1, 2023 – August 31, 2024 
 
$500 
$0 
$500 
$6,000 
 
 
 
[Signature Page Follows]

FirstTwo, Inc. • 1 Blackfield Drive #242 • Tiburon, CA 94920 
888-934-7782 • www.firsttwo.com • support@firsttwo.com • v5.2.1 
2 
SIGNATURE PAGE TO 
SERVICE ORDER 
 
 
IN WITNESS WHEREOF, this Order has been signed by the duly authorized representatives of FirstTwo and the Customer. 
 
CUSTOMER: 
 FirstTwo 
 
  
(Name of Organization) 
 
  
Signature: 
 
 Signature: 
 
Name (printed): 
 
 Name: 
Niraj Shah 
Title: 
 
 Title: 
CEO 
Date: 
 
 Date: 
8/27/23 
 
Approved as to form: _____________________(City Attorney)

FirstTwo, Inc. 
1 Blackfield Drive #242 
Tiburon, CA 94920 
www.firsttwo.com 
888-934-7782 
 
 
 
FirstTwo, Inc. • 1 Blackfield Drive #242 • Tiburon, CA 94920 
 
888-934-7782 • www.firsttwo.com • support@firsttwo.com • v5.2.1 
3 
 
 
 
 
 
 
FIRSTTWO TERMS 
 
 
These Terms are entered into by and between FirstTwo, Inc. (“FirstTwo”) and the customer (“Customer”) identified in 
the corresponding FirstTwo customer order form (“Order”) to which these Terms are attached.  FirstTwo and Customer are 
sometimes referred to herein individually as a “Party” and together as the “Parties”.  By executing an Order, Customer agrees 
to be bound by these Terms, effective as of the date set forth on the Order. 
 
 
1. 
Scope.  These Terms cover the licensing of FirstTwo’s proprietary software in machine-readable, object code 
form accessible by Customer via FirstTwo’s websites and mobile applications, and any other software provided to Customer by 
FirstTwo (collectively, the “Software”). 
 
 
2. 
License Grant. Subject to Customer’s payment of all amounts due under this Agreement and compliance 
with all of the terms of this Agreement, FirstTwo grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, 
revocable license (a “License”) during the Term (defined below) to authorize up to the number of individual human end users of 
Customer specified in an Order to access the Software from servers operated by FirstTwo or a third party host or to install and 
access the Software on official, Customer authorized laptops, workstations, desktops, or devices, in each case, strictly for inter-
nal and official Customer purposes. 
 
 
3. 
LIMITED WARRANTY. 
 
 
3.1 
Warranty.  FirstTwo warrants to Customer that the Software will perform in all material respects with the 
specifications provided to Customer. FirstTwo will use commercially reasonable efforts to update and correct any portions of the 
Software that do not comply with the warranty set forth herein. If, after the expenditure of commercially reasonable efforts, 
FirstTwo is unable to correct the noncompliance, FirstTwo will refund a prorated amount of the fee paid by the customer for the 
Software, based on the time Customer accessed the Software prior to noncompliance. 
 
 
 
3.2 
Disclaimer.  THE WARRANTIES SET FORTH IN THIS SECTION 3 ARE EXCLUSIVE AND IN LIEU OF ALL 
OTHER WARRANTIES OF FIRSTTWO, EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT THERETO OR ANY PART 
THEREOF, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF RELIABILITY, USEFULNESS, MERCHANTA-
BILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SECURITY, PRIVACY, ACCURACY OF RE-
SULTS OR CUSTOMER’S USE THEREOF, OR ARISING FROM COURSE OF PERFORMANCE, DEALING, USAGE OR 
TRADE. FOR CLARITY, ANY USE OR RELIANCE ON THE SOFTWARE BY CUSTOMER OR CUSTOMER’S END USERS 
SHALL BE AT CUSTOMER’S AND END USERS OWN RISK. 
 
 
4. 
Indemnification. TO THE EXTENT PERMITTED BY LAW AND NOTWITHSTANDING ANY LIABILITY IN-
SURANCE OR OTHER CONDITIONS OR TERMS OF THIS AGREEMENT, EACH PARTY HEREBY COVENANTS AND 
AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE OTHER PARTY, ITS OFFICIALS, OFFICERS, EMPLOY-
EES, CONTRACTORS AND AGENTS FOR, FROM AND AGAINST ALL SUITS, ACTIONS, LEGAL OR ADMINISTRATIVE 
PROCEEDINGS, CLAIMS, DEMANDS OR DAMAGES OF ANY KIND OR NATURE RELATING TO THIS AGREEMENT TO 
THE EXTENT ARISING OUT OF ANY ACT OR OMISSION OF THE INDEMNIFYING PARTY, ITS OFFICIALS, OFFICERS, 
EMPLOYEES, CONTRACTORS, AGENTS AND/OR ANYONE ACTING UNDER ITS DIRECTION OR CONTROL WHETHER 
INTENTIONAL OR NEGLIGENT, IN CONNECTION WITH OR INCIDENTAL TO THIS AGREEMENT. 
 
5. 
PROPRIETARY RIGHTS INDEMNIFICATION. NOTWITHSTANDING ANY OTHER TERMS OR CONDI-
TIONS OF THIS AGREEMENT, FIRSTTWO WILL WITHOUT LIMITATION AND AT ITS EXPENSE DEFEND THE CITY 
AGAINST ALL CLAIMS ASSERTED BY ANY PERSON THAT ANYTHING PROVIDED BY FIRSTTWO INFRINGES A PATENT, 
COPYRIGHT, TRADE SECRET OR OTHER INTELLECTUAL PROPERTY RIGHT AND MUST, WITHOUT LIMITATION, PAY 
THE COSTS, DAMAGES AND ATTORNEYS' FEES AWARDED AGAINST THE CUSTOMER IN ANY SUCH ACTION, OR PAY 
ANY SETTLEMENT OF SUCH ACTION OR CLAIM. EACH PARTY AGREES TO NOTIFY THE OTHER PROMPTLY OF ANY

FirstTwo, Inc. • 1 Blackfield Drive #242 • Tiburon, CA 94920 
888-934-7782 • www.firsttwo.com • support@firsttwo.com • v5.2.1 
4 
MATTERS TO WHICH THIS PROVISION MAY APPLY AND TO COOPERATE WITH EACH OTHER IN CONNECTION WITH 
SUCH DEFENSE OR SETTLEMENT. 
 
 
 
6. 
LIMITATION OF LIABILITY.  IN NO EVENT SHALL FIRSTTWO’S OR THE CUSTOMER’S AGGREGATE 
LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR OTHERWISE, 
EXCEED THE FEES PAID FOR LICENSES BY CUSTOMER DURING THE 12-MONTH PERIOD IMMEDIATELY PRECEDING 
THE EVENT GIVING RISE TO THE LIABILITY. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY 
FOR ANY LOST PROFITS, LOSS OF USE, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR 
ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND, 
WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER OR NOT FIRSTTWO OR THE CUSTOMER HAS BEEN 
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.  
 
 
CUSTOMER HEREBY ASSUMES ALL RISK FOR THE USE OF THE SOFTWARE AND THE RESULTS AND 
HEREBY UNCONDITIONALLY AND IRREVOCABLY RELEASES AND DISCHARGES FIRSTTWO FROM ANY AND ALL 
LOSS, CLAIM, DAMAGE OR OTHER LIABILITY RESULTING FROM SUCH USE. 
 
 
 
7. 
Term. Unless otherwise stated in the Order, the term of each Order shall begin on the date specified in the 
Order and remain in effect for one (1) year (the “Term”) and Orders will automatically renew for additional one (1) year terms 
unless either Party provides the other Party written notice of its intent not to renew the applicable Order at least 30 days prior to 
the end of the then current Term. Any discounts offered by FirstTwo to Customer during a prior Term will not apply during any 
new or renewal Term unless specifically agreed to in writing by the Parties. 
 
 
8. 
Termination. Either Party may terminate this Agreement for convenience (a) upon 30 days written notice to 
the other Party, (b) immediately if Customer assigns, licenses, or sublicenses or attempts to assign, license, or sublicense any 
of its rights or obligations under this Agreement without the prior written consent of FirstTwo, or (c) immediately if FirstTwo 
ceases to operate as a going concern or otherwise terminates its business operations. 
 
 
9. 
FCRA Compliance.  The Software is not intended to be used and may not be used to make employment 
decisions, including hiring, retention, promotion, or reassignment, or to determine eligibility for credit, insurance, employment, 
or other purpose that would qualify the Software as a consumer report under the Fair Credit Reporting Act (the “FCRA”). FirstTwo 
is not a “consumer reporting Customer” as that term is defined in the FCRA and the Software and other data or information that 
may be provided by FirstTwo do not constitute “consumer reports” as that term is defined in the FCRA. 
 
 
10. 
Forced Ethnic Uyghur Labor Prohibition.   In accordance with the requirements of A.R.S. § 35-394, Con-
tractor certifies that it does not currently, and agrees for the duration of the contract that it will not, use (i) the forced labor of 
ethnic Uyghurs in the People’s Republic of China; (ii) any goods or services produced by the forced labor of ethnic Uyghurs in 
the People’s Republic of China; or (iii) any contractors, subcontractors, or suppliers that use the forced labor or any goods or 
services produced by the forced labor of ethnic Uyghurs in the People’s Republic of China. If, after providing the certification 
described in (g), Contractor becomes aware that it is not in compliance with the certification, it shall notify the City within 5 
business days of becoming aware of the noncompliance. Contractor acknowledges that it must remedy the noncompliance and 
provide written certification of that within 180 days after notifying the City of its noncompliance. If Contractor fails to remedy the 
noncompliance and provide the written certification within 180 days, the contract shall terminate immediately. 
 
 
 
11. 
Governing Law. These Terms will be interpreted, construed and enforced in all respects in accordance with 
the laws of the State of Arizona. The exclusive forum selected for any proceeding or suit, in law or equity, arising from or incident 
to this Agreement will be Maricopa County, Arizona. 
 
 [END OF TERMS]