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City of El Mirage — Regular Meeting (2024-05-21)

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Quote #2024-149763 
Bonterra Confidential 
Page 1 of 2  
 
 
Quote Number: 2024-149763 
Offer Valid Through: May 31, 2024 
  
 
 
 
Bill To: 
 
 
El Mirage Police Department Victims Assistance Unit 
12401 W. Cinnabar Avenue  
El Mirage, Arizona   085335 
United States 
 
ORDER FORM 
 
 
The contents of this Order Form may not be duplicated, used, or disclosed in whole or in part for any purpose other than for internal evaluation 
without express written permission of Bonterra Tech LLC (f/k/a Social Solutions Global, Inc.) (“Bonterra”).  The Parties hereby agree as follows: 
 
 
 
 Subscription Products and  Services 
SKU 
Product Name and Description 
Quantity 
License 
Metric 
Billing 
Frequency 
Apricot 
Apricot 
 
10.00 
Per User 
Annually 
AprBscSupport 
Basic Support Package 
Includes 60 Tier 1 cases/ year. Cases addressing code 
defects, system outages, or service performance are not 
included in the count of cases per client 
Overages are totaled at the end of the year and billed to 
client at $50/case 
1.00 
Fee 
Annually 
DataImport 
Data Import 
Add-on feature which provides the ability to import data into 
an Apricot system via a CSV file 
1.00 
Per User 
Annually 
Annual Amount USD  
4,887.17 
Initial Invoice Amount USD 
5,294.43 
 
 
 
 
 
 
 
 
   
Terms and Conditions 
Start Date: June 01, 2024 
 
Initial Invoice Period (months): The ''Initial Invoice Period'' covers  fees for the first 13 months from the Start Date. 
  
Term (Months): The ''Term'' is  61 months from the Start Date. This Order Form is non-cancelable prior to the end of the Term. 
 
Storage space: Storage space for database records and all file and photo storage is included for the SaaS Services with a minimum limit of 5GB or the 
amount of storage space as noted in the Subscription Product description above.  Client may purchase additional storage space at Bonterra’s then 
prevailing rates. System reviews of the amount of storage space being used by Client will be performed periodically. If Client is using more than the 
allotted storage space included herein, Client will be invoiced  for the additional storage usage  upon the earlier of (i) discovery of the storage space 
overage or (ii) then  next invoice cycle.  
 
Annual Rate Increases: Any Subscription Products and Services purchased on an annual basis are subject to annual rate increases. 
 
Users: “Users” means an individual identifiable by a name and excludes concurrent users.  “Administrator” means the dedicated and name User of Client 
identified as the individual who shall be responsible for Client’s Users, to attend and complete training, administer licenses and to be the technical point 
of contact on Client’s behalf pertaining to Support and Services.   “Guest Users” are users with limited access activated through the Guest User Module, 
if included herein.  Client shall not permit Users to share User identifications and passwords, nor allow for multiple users under the same license.    
 
License Metric:  Client may not decrease the number of licenses for its Users during the Term of the Order Form.  Upon termination of this Order Form, 
all licenses granted to Client with respect to the Services included in this Order Form shall automatically terminate and Client shall immediately discontinue 
its use thereof.  System reviews of the number of Users will be performed periodically.   If Client is using more than the purchased number of licenses 
included herein, Client will be invoiced for the additional Users it’s the earlier of discovery or the next invoice cycle. If at any time, additional Users licenses 
are added, such additional User licenses will be invoiced at the then prevailing rate on a per license basis to coincide with the  Term of the Services.