Vector

City of El Mirage — Regular Meeting (2024-11-13)

View PDF Item 8 Meeting page

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Police Department 
 
 
12401 W. Cinnabar Ave., El Mirage 85335 
 
 
623-500-3000; Fax 623-500-3001 
 
 
TDD 623-933-3258; www.elmirageaz.gov 
 
 
MEMORANDUM 
 
TO:  Michael Ashley, Deputy Director  
 
 
 
 
 
 
 
 
FROM:  Tim Mason, Police Lieutenant  
 
 
 
SUBJECT:  El Mirage Police Department Records Management Systems  
 
  
 
 
 
DATE:  October 15, 2024 
 
 
This memorandum has been prepared to provide you with the results of my inspection of the El 
Mirage Police Department’s (EMPD) records management systems (RMS). As part of my recent 
assignment to the EMPD’s Administration Division, I inspected the EMPDs RMS, commonly 
referred to as Spillman. I discovered several areas of concern and identified areas of 
improvement, allowing the EMPD to be fiscally responsible while improving efficiency and 
capability.  
 
My inspection began in early August 2024, and I learned that the EMPD manages records using 
many databases and that accessibility is prohibitive, causing clear disruptions in operations. Not 
all “records” are police reports. Although not inclusive, the following list documents many of the 
critical databases/ collections of records: 
 
1. Internal Affairs/Misconduct investigations/Early Warning: No database - scanned paper 
records and Microsoft Excel Spreadsheets. 
2. Police applicant backgrounds/new hiring: No database/ Microsoft Excel Spreadsheets - 
paper records that are scanned. 
3. Fleet: Fleet Manager by Infinity Soft (Citywide database). 
4. New Officer Field Training: Microsoft Teams – a limited system for such a robust 
process. 
5. Firearms, Taser, rifles: Microsoft Excel Spreadsheets. 
6. Equipment (mobile field force, radars, PBTs, etc.) Microsoft Excel Spreadsheets 
 
My concern with these databases, most of which are spreadsheets, is that access to the 
records/data they hold is limited, often by only the employee who initiated the spreadsheet. At 
any given moment, the Police Chief or other command staff members cannot inspect or audit the 
records/data. Moreover, without inspection, accountability is nonexistent, which increases 
liability.  
 
My inspection revealed that the RMS is often considered a repository for police reports and other 
supportive documentation prepared by police officers. This could not be further from the truth. 
As a police department, everything we produce is considered a public record subject to public 
records requests, legal/criminal prosecution discovery, and City Council inspection and review.

2 
 
Working with Lt. Ian Takashige and Mr. Randy Stewart, we have found a way to work within 
two software systems the EMPD already uses, Vector Solutions and PowerDMS, that will better 
support operations and create a way for the EMPD to move from spreadsheets and limited use 
databases to two centralized full access systems.  
 
Vector Solutions 
 
Vector Solutions – New Officer Field Training: 
One of the most significant areas of liability for any police department is its training program. In 
addition to Arizona POST training requirements, state and federal courts have made it 
abundantly clear that departments must provide regular, realistic training to their officers. The 
EMPD implemented a robust training model based on adult learning theories and industry best 
practices. This training program requires extensive documentation to measure recruit progression 
and validate termination decisions if a recruit is not meeting program performance objectives. 
 
Currently, police training officers face the challenge of evaluating recruits and providing verbal 
and written feedback daily using software not intended for this purpose. The EMPD’s process, 
which relies on Microsoft Teams, has proven to be time-consuming and overly cumbersome and 
lacks full access for command staff to monitor training at any given time. The tools in Microsoft 
Office were not designed for this specific use, leading to a manual and challenging process of 
building and archiving training files, files that are subject to public records requests. 
 
Vector Solutions offers a documentation and data management platform designed to serve this 
purpose that has been evaluated by field training officers and field training supervisors. By 
streamlining the documentation process, this platform will empower training officers to provide 
more meaningful and thorough feedback to their trainees. This will not only increase the quality 
of training but also ensure proper document/records retention, ultimately resulting in more well-
rounded and skilled police officers. 
 
Vector Solutions Check It: 
The EMPD is committed to equipping its officers with the best tools and equipment necessary to 
fulfill the department’s mission. Many items provided to the officers, such as ballistic vests, 
firearms, optics, and radios, are assigned to individuals and are currently tracked on 
spreadsheets. There are other items, like portable breath test devices, infrared imaging devices, 
hand-held speed measurement devices, and tint meters, which are more expensive and cannot be 
issued to individuals due to cost constraints. These items need to be checked in and out or shared 
between squads, and we do not have any current tools to do so. 
 
In the past, the EMPD used spreadsheets and handwritten device logs to manage these essential 
items. However, logs and spreadsheets can deteriorate or become misplaced over time, leading to 
difficulties in keeping track of the inventory and making it difficult to locate the equipment for 
required annual calibrations and inspections. Vector Solutions offers an integrated equipment 
tracking and maintenance system that will enable department supervisors to manage equipment 
more effectively, reduce loss, and enhance officer effectiveness in the field. A mobile phone 
application makes accessing the system easy and efficient.  
 
Vector Solutions - Fleet 
Currently, the EMPD uses Fleet Manger by Vinity Software to track our fleet. The EMPD 
manages 64 vehicles, three speed/advisory trailers, and one utility trailer. The current software 
being used, Fleet Manger by Vinity Software, is used by the entire city and would still need to be

3 
 
used by the EMPD’s Fleet Manager. However, the software is inaccessible to officers, 
professional staff members, or Command Staff. If a vehicle has a mechanical issue, is damaged, 
or requires regular maintenance, the EMPD staff uses a clipboard with a handwritten log to 
document the issue, or they send an email to the Fleet Manager. Often, the fleet manager inspects 
our EMPD vehicle’s mileage to determine if the vehicle is due for oil changes and other routine 
maintenance, which is an inefficient process. 
 
Vector Fleet allows the EMPD staff to use a mobile phone application to check a vehicle out 
each time, document damage by uploading photographs and explanations, log the current 
mileage, and document maintenance issues. The application electronically notifies the EMPD 
Fleet Manager of issues and also notifies the fleet manager that a vehicle requires regular 
maintenance.  
 
PowerDMS 
 
PowerDMS Policy  
Currently used by department personnel for policy access, revisions, and e-training. Supervisors 
and managers can access and run multiple historical reports through its analytics function, which 
has proven extremely efficient. Additional modules within the PowerDMS are available to assist 
department operations. The Professional Suite includes Power ACTION, PowerIA, and 
PowerVITALS. These platforms will allow the EMPD staff access to many records data not 
currently available.  
 
PowerACTION 
It allows for streamlined reporting of officer actions such as pursuits and use-of-force reports. 
These reports collect data that the EMPD must report to city officials and at the federal level. 
The workflow is paperless and accessible to the EMPD Command Staff to review the reports and 
data collected from them. The EMPD has tried to use other internal systems to collect these 
records. These systems created an inordinate amount of work and required physical inspection 
and counting of event actions, such as the use of force actions, which is inefficient and 
compromising. 
 
PowerIA  
It allows authorized users to track, manage, and report on internal investigations and complaints 
with secure, end-to-end case management software that integrates directly with PowerPolicy. 
Currently, the EMPD relies on scanned paper records and Microsoft Excel Spreadsheets to track 
and report internal investigations. 
 
PowerVITALS 
It documents multiple indicators of concern, quantifies officer stress, and equips supervisors with 
customizable plans to support regular check-ins and healthy conversations with officers needing 
assistance. Currently, the department uses a spreadsheet to document and identify performance 
concerns that do not provide early warnings. The use of such an “Early Warning System” is an 
ongoing requirement for the Arizona Law Enforcement Accreditation Program.  
 
PowerVETTED/ Hiring  
Currently, the department uses spreadsheets and network folders to manage background 
investigations for all department applicants. This has resulted in a loss of efficiency due to the 
same information being entered into multiple locations to ensure each investigation is 
documented thoroughly. PowerDMS provides an alternative to the department’s current system

4 
 
with the PowerVETTED module. PowerVETTED allows applicants and investigators to 
significantly reduce the time it takes to complete a candidate's background by eliminating paper 
and managing the entire process on secure, cloud-based software.  
 
Each of the PowerDMS modules described is fully customizable to department needs. They 
allow records, information, data, and cases to be workflowed to other users within the system, 
expediting information sharing and eliminating redundancy. 
 
Cost Analyst 
 
PowerDMS 
The following recommended additions to PowerDMS do not include our current costs. The 
EMPD just paid year three of a three-year contract, $15,212.50 for 85 members, and all three 
years had a cost of $50,306. The EMPD must enter into a new contract after May 31, 2025. 
 
MODULE 
ANNUAL 
COST 
ONE-TIME SETUP FEE 
TOTAL 
PowerVETTED 
$8,995 
$6,000 
$14,995 
PowerACTION 
$6,850 
$3,750 
$10,600 
PowerIA 
$8,500 
$4,000 
$12,500 
PowerVITAL 
$9,250 
$5,000 
$14,250 
 
 
 
 
SUBTOTAL: 
$33,595 
$18,750 
$52,345 
ARIZONA TAX (9.3%): 
$3,124.35 
$1743.75 
$4868.09 
 
 
 
$57,213.09 
 
Package Pricing 
(50% off Year 1 and 33% off 
setup with tax) 
$18,359.72 
$10,246.88 
$23,047.50 
 
 
Vector Solutions 
The following recommended additions to Vector Solutions do not include our current costs. The 
EMPD just paid $97.34 per person with a $164 annual maintenance fee, 75 members, $8,158.69. 
 
Product 
Code 
Product 
Name 
Former 
Product 
Name 
Description 
Existing 
Qty 
Additiona
l Qty 
Total 
Qty 
Prorated 
Price – 
Additiona
l Qty 
Prorated 
Sub 
Total 
TSSCH 
Vector 
Scheduling 
 
Vector Scheduling for 
web and mobile 
75 
11 
86 
$80.74 
$888.14 
TSSCHMF 
Vector 
Scheduling - 
Maintenance 
Fee 
 
Annual maintenance 
of Vector Scheduling 
1 
0 
1 
$136.03 
$0.00 
SCHIMP 
Vector 
Scheduling 
Implementati
on 
Investment 
 
Implementation 
investment for Vector 
Solutions Scheduling 
Platform 
1 
0 
1 
$1,080.00 
$0.00

5 
 
LEBDL1 
Law 
Enforcement 
Bundle - 
Train 
 
Law Enforcement 
Bundle - Train 
 
64 
64 
$78.96 
$5,053.44 
TSCHECKIT-
LES 
Vector 
Check It LE 
Stations 
Formerly 
TargetSolution
s Check It - 
LE Stations 
Vector Check It - LE 
Stations 
 
1 
1 
$108.82 
$108.82 
TSCHECKIT-
PO 
Vector 
Check It - 
Per Officer 
and/or 
Civilian 
 
Assets and Inventory 
assigned 
 
84 
84 
$29.20 
$2,452.80 
OTD 
One-Time 
Discount 
 
Discount for: Vector 
LMS, TargetSolutions 
Edition - Learning 
Management 
Package 
 
1 
1 
($1,010.00) 
($1,010.00
) 
TSPREMIER-
BUNDLE 
Vector LMS, 
TargetSolutio
ns Edition 
Premier 
Membership 
(Bundle) 
 
 
 
64 
64 
$0.00 
$0.00 
TSLELIB 
Law 
Enforcement 
Online 
Course 
Catalog 
 
Vector LMS, 
TargetSolutions 
Edition course 
catalog for law 
enforcement 
professionals 
 
64 
64 
$0.00 
$0.00 
TSEVAL-
BUNDLE 
Vector 
Evaluations+ 
(Bundle) 
 
 
 
64 
64 
$0.00 
$0.00 
TSMAINTFEE
S 
Vector LMS, 
TargetSolutio
ns Edition - 
Maintenance 
Fee 
Formerly 
Maintenance 
Fee 
Annual maintenance 
of Vector LMS, 
TargetSolutions 
Edition 
 
1 
1 
$360.81 
$360.81 
PSIMP-
BUNDLE 
Bundle 
Implementati
on 
 
 
 
1 
1 
$1,280.00 
$1,280.00 
CHECKITIMP 
Check It 
One-time 
Implementati
on Fee 
 
 
 
1 
1 
$864.00 
$864.00 
 
Annual Fee(s) for – Renewal Contract Start Date 09/30/2025 
Product Code 
Product Name 
Former Product 
Name 
Description 
Qty 
Annual 
Price 
Annual Sub 
Total 
TSSCH 
Vector Scheduling 
 
Vector Scheduling for web 
and mobile 
86 
$102.20 
$8,789.20 
TSSCHMF 
Vector Scheduling - 
Maintenance Fee 
 
Annual maintenance of 
Vector Scheduling 
1 
$164.00 
$164.00 
Pro-Rated Total: 
$9,998.01

6 
 
LEBDL1 
Law Enforcement 
Bundle - Train 
 
Law Enforcement Bundle - 
Train 
64 
$95.20 
$6,092.80 
TSCHECKIT-LES 
Vector Check It LE 
Stations 
Formerly 
TargetSolutions Check 
It - LE Stations 
Vector Check It - LE 
Stations 
1 
$131.20 
$131.20 
TSCHECKIT-PO 
Vector Check It - Per 
Officer and/or Civilian 
 
Assets and Inventory 
assigned 
84 
$35.20 
$2,956.80 
TSPREMIER-
BUNDLE 
Vector LMS, 
TargetSolutions Edition 
Premier Membership 
(Bundle) 
 
 
64 
$0.00 
$0.00 
TSLELIB 
Law Enforcement 
Online Course Catalog 
 
Vector LMS, 
TargetSolutions Edition 
course catalog for law 
enforcement professionals 
64 
$0.00 
$0.00 
TSEVAL-BUNDLE 
Vector Evaluations+ 
(Bundle) 
 
 
64 
$0.00 
$0.00 
TSMAINTFEES 
Vector LMS, 
TargetSolutions Edition 
- Maintenance Fee 
Formerly Maintenance 
Fee 
Annual maintenance of 
Vector LMS, 
TargetSolutions Edition 
1 
$435.00 
$435.00 
 
 
2025 Renewal Total: 
$18,569.00

Quote ID 
Q-380227 
 
Valid Until 
Friday, November 1, 2024 
 
Contact Name 
Chris Cummings 
 
 
 
1 of 4 
 
 
Schedule A – Additional Services 
This Contract Revision Form supplements and amends Schedule A to the Client Agreement signed on 2023-08-17 
between the Vector Solutions entity and the Client named below as of the Effective Date. (Contract Revision Order 
No. 1 Effective Date) 
 
 
Date: Wednesday, October 2, 2024 
 
Client Information 
Client Name: El Mirage Police Department (AZ) 
Address: 
12401 West Cinnabar Avenue 
El Mirage, AZ 85335 
Primary Contact Name: 
 
Primary Contact Phone: 
 
Amendment Effective Date 
Start Date: 
12/01/2024 
Invoicing Contact Information (Please fill in missing information) 
Billing Contact Name: Amy Bytnar 
Billing Address: 
12401 West Cinnabar Avenue 
El Mirage, Arizona 85335 
Billing Phone: 
623-500-3015 
Billing Email: 
abytnar@elmirageaz.gov 
PO#:  
Billing 
Frequency: 
Annual 
Payment Terms: 
Net 30

2 of 4 
 
 
Prorated Fee(s) – Effective 12/01/2024 
Product 
Code 
Product 
Name 
Former 
Product 
Name 
Description 
Existing 
Qty 
Additional 
Qty 
Total 
Qty 
Prorated 
Price – 
Additional 
Qty 
Prorated 
Sub Total 
TSSCH 
Vector 
Scheduling 
 
Vector Scheduling for 
web and mobile 
75 
11 
86 
$80.74 
$888.14 
TSSCHMF 
Vector 
Scheduling - 
Maintenance 
Fee 
 
Annual maintenance of 
Vector Scheduling 
1 
0 
1 
$136.03 
$0.00 
SCHIMP 
Vector 
Scheduling 
Implementatio
n Investment 
 
Implementation 
investment for Vector 
Solutions Scheduling 
Platform 
1 
0 
1 
$1,080.00 
$0.00 
LEBDL1 
Law 
Enforcement 
Bundle - Train 
 
Law Enforcement Bundle 
- Train 
 
64 
64 
$78.96 
$5,053.44 
TSCHECKIT-
LES 
Vector Check 
It LE Stations 
Formerly 
TargetSolutions 
Check It - LE 
Stations 
Vector Check It - LE 
Stations 
 
1 
1 
$108.82 
$108.82 
TSCHECKIT-
PO 
Vector Check 
It - Per Officer 
and/or Civilian 
 
Assets and Inventory 
assigned 
 
84 
84 
$29.20 
$2,452.80 
OTD 
One-Time 
Discount 
 
Discount for: Vector 
LMS, TargetSolutions 
Edition - Learning 
Management Package 
 
1 
1 
($1,010.00) 
($1,010.00) 
TSPREMIER-
BUNDLE 
Vector LMS, 
TargetSolution
s Edition 
Premier 
Membership 
(Bundle) 
 
 
 
64 
64 
$0.00 
$0.00 
TSLELIB 
Law 
Enforcement 
Online Course 
Catalog 
 
Vector LMS, 
TargetSolutions Edition 
course catalog for law 
enforcement 
professionals 
 
64 
64 
$0.00 
$0.00 
TSEVAL-
BUNDLE 
Vector 
Evaluations+ 
(Bundle) 
 
 
 
64 
64 
$0.00 
$0.00 
TSMAINTFEES 
Vector LMS, 
TargetSolution
s Edition - 
Maintenance 
Fee 
Formerly 
Maintenance 
Fee 
Annual maintenance of 
Vector LMS, 
TargetSolutions Edition 
 
1 
1 
$360.81 
$360.81 
PSIMP-
BUNDLE 
Bundle 
Implementatio
n 
 
 
 
1 
1 
$1,280.00 
$1,280.00 
CHECKITIMP 
Check It One-
time 
Implementatio
n Fee 
 
 
 
1 
1 
$864.00 
$864.00 
 
Pro-Rated Total: 
$9,998.01

4 of 4 
 
 
Printed Name: Jonathan Mitchell 
Printed Name:  
Title: Vice President of Sales 
Title:  
Date: \ \d2\ 
 
 
 
 
 
Date: \ \d1\

Quote ID
Q-267660
Valid Until
Friday, July 21, 2023
Contact Name
Alexis Yovanno
TargetSolutions Learning, LLC Agreement
Schedule A
Date: Wednesday, June 21, 2023
Client Information
Agreement Term
Invoicing Contact Information (Please fill in missing information)
Annual Fee(s)
One-Time Fee(s)
Client Name: El Mirage Police Department (AZ)
Address:
12401 West Cinnabar Avenue
El Mirage, AZ 85335
Primary Contact Name:
Jimmy Chavez
Primary Contact Phone:
623-500-3064
Effective Date: 07/01/23
Initial Term:  36 months
Billing Contact Name: 
Billing Address:
12401 West Cinnabar Avenue
El Mirage, Arizona 85335
Billing Phone:
Billing Email:
PO#:
Billing Frequency:
Annual
Payment Terms:
Net 30
Product 
Code
Product
Description
Minimum 
Annual 
Commitment
Price
Sub Total
TSSCH
Vector Scheduling
Vector Scheduling for 
web and mobile
64
$92.70
$5,932.80
TSSCHMF
Vector Scheduling - 
Maintenance Fee
Annual maintenance of 
Vector Scheduling
1
$164.00
$164.00
Annual Total::
$6,096.80
Page 
1
	
Public Sector SaaS Rev. U (Issued 02.02.2022) 
09/30/23
abytnar@elmirageaz.gov
623-500-3015
Amy Bytnar

Please note this is not an invoice. An invoice will be sent within fourteen (14) business days.
Additional Terms and Conditions.
The following are in addition to the Client Agreement General Terms and Conditions.
1.
Additional Named Users added after the Effective Date will be invoiced at the full per Named User fee. 
Such additional Named Users shall become part of the Minimum Annual Commitment for subsequent 
years, on the anniversary date of each contract year or upon renewals under the Agreement.
2.
You agree to pay for the number of Named Users using or licensed to access the Services in a given 
contract year. Subject to the Minimum Annual Commitment, Changes in Named User counts will be 
reflected in the annual contract amount from that period forward for all Users.
3.
Subject to the above Minimum Annual Commitment, annual fees for your use of the Services will be 
based upon the number of Named Users in a given contract year.
4.
Named Users deactivated in a given contract year will not count towards the total number of Named 
Users in the year following such deactivation, unless reactivated.
5.
Fees, both during the Initial Term, as well as any Renewal Terms, shall be increased by 5.0% per 
contract year. Changes in Named User counts will be reflected in the annual contract amount from that 
period forward for all Users.
6.
All undisputed invoices are due and payable Net 30 days after invoice date (“Due Date”). Any fees 
unpaid for more than 10 days past the Due Date shall bear interest at 1.5% per month or the highest 
applicable rate permitted by law.
7.
AUTOMATIC RENEWAL. UNLESS OTHERWISE AGREED OR WHERE PROHIBITED BY 
APPLICABLE LAW OR REGULATION, UPON EXPIRATION OF THE ABOVE INITIAL TERM,  THIS 
AGREEMENT WILL RENEW FOR A RENEWAL TERM EQUAL TO THE INITIAL TERM AT VECTOR 
SOLUTIONS’ THEN CURRENT FEES, UNLESS NOTICE IS GIVEN BY EITHER PARTY OF ITS 
INTENT TO TERMINATE THE AGREEMENT AT LEAST SIXTY (60) DAYS PRIOR TO THE 
SCHEDULED TERMINATION DATE.
Product 
Code
Product
Description
Qty
Price
Sub Total
SCHIMP
Vector Scheduling 
Implementation 
Investment
Implementation 
investment for Vector 
Solutions Scheduling 
Platform
1
$800.00
$800.00
One-Time Total:
$800.00
Grand Total (including Annual and One-Time):
$6,896.80
Address for Notices: 
4890 W. Kennedy Blvd., Suite 300
Tampa, FL 33609
12401 West Cinnabar Avenue
El Mirage, AZ 85335
Page 
2
	
Public Sector SaaS Rev. U (Issued 02.02.2022)

VECTOR SOLUTIONS PUBLIC SECTOR SOFTWARE AS A SERVICE AGREEMENT
This Vector Solutions Software as a Service Agreement (the “Agreement”), effective as of the date noted in the attached 
Schedule A (the “Effective Date”), is by and between TargetSolutions Learning, LLC, d/b/a Vector Solutions, (“We/Us””) 
a Delaware limited liability company, and the undersigned customer (“You/Your”), (each a “Party” or “Parties) and governs 
the purchase and ongoing  use of the Services described in this Agreement.
GENERAL TERMS AND CONDITIONS
1. SERVICES.  We shall provide the following Software as a Service (“Services”):
1.1. Access and Use.  We grant You a non-exclusive, non-transferable revocable authorization to remotely access and use the 
software as a service offering identified in Schedule A (the “Services”) and, unless prohibited by law, We will provide access to 
any persons You designate for use as described in these terms and conditions. For  clarification, We authorize access and use 
on a “one user per one authorization basis” and once granted, You are not allowed to transfer authorizations to other users. 
Your ability to use the Services may be affected by minimum system requirements or other factors, such as Your Internet 
connection.
1.2. Availability. We will use commercially reasonable efforts to provide access to and use of the Services twenty-four (24) 
hours a day, seven (7) days a week, subject to scheduled downtime for routine maintenance, emergency maintenance, 
system outages, and other outages beyond  our control.
1.3. Help Desk.   We will assist You as needed on issues relating to usage via e-mail, and a toll-free Help Desk five (5) days 
per week, at scheduled hours, currently 8:00am to 6:00 pm Eastern Time, Monday-Friday or https://
support.vectorsolutions.com/s/contactsupport 
1.4. Upgrades and Updates. We reserve the right, in our discretion, to make updates or upgrades to the Services that are 
necessary or useful to: (a) maintain or enhance: (i) the quality or delivery of  the Services; (ii) the competitive strength of or 
market for the Services; or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable law. For no 
additional charge, You will receive access to any general upgrades and updates to the Services which We make generally 
available to our other customers.  All updates and upgrades to the Services are subject to these terms and conditions. 
1.5	 Additional Services.  From time to time, the Parties may decide in their discretion to add additional Services, subject to 
the Parties’ execution of one or more change forms which shall be substantially in the form of the Schedule A and shall 
incorporate these terms and conditions by reference. Each individual Schedule A shall have its own service term.
2. YOUR RESPONSIBILITIES AND USE RESTRICTIONS. 
2.1.  Compliance. You shall be responsible for all Users’ compliance with this Agreement and shall use commercially 
reasonable efforts to prevent unauthorized access to or use of the Services. You shall comply with all applicable laws, 
standards, and regulations and will not use the Services in a manner not specified or permitted by Us. 
2.2. Identify Named Users.    A “Named User” is defined as Your employees, consultants, contractors, and agents You 
authorize to access and use the Services You are purchasing during each contract year (“Term”) of the Agreement. 
2.2.1. You will be responsible for the following: (a) cause each of Your Named Users to complete a unique profile if not created 
by Vector Solutions on their behalf; and (b) timely maintain a user database by adding a unique profile for each new Named 
User. Due to licensing and data retention requirements, Named Users may not be removed from our system unless required 
by law. You will be responsible for identifying Named Users from time to time during the Term of this Agreement through 
available system capabilities. 
2.3. Future Functionality.  You agree that Your purchases are not contingent on Our delivery of any future functionality or 
features. You are not relying on any comments regarding future functionality or features.
3.	 FEES AND PAYMENTS.  
3.1. Fees and Payment.  You will pay for the Services in accordance with the payment terms, frequency, and fee schedule in 
Schedule A attached to this Agreement. All fees collected by Us under this Agreement are fully earned when due and 
nonrefundable when paid, except if You terminate this Agreement for cause as described in Section 5.2. 
3.2. Due Date. All fees due under this Agreement must be paid in United States Dollars or Canadian Dollars or as specified in 
Schedule A as applicable to Your location.  We will invoice You in advance and all undisputed invoices are due and payable on 
the due date specified in Schedule A. 
3.3. Suspension of Service.  If You do not make an undisputed payment on time, We may  suspend Your or Your Named 
Users’ access to the Services without further notice until all overdue payments are paid in full. Our suspension of Your use of 
the Services or termination of the Agreement for Your violation of the terms of this Agreement will not change Your obligation 
to pay any and all payments due for the applicable Term.
3.3.1. We may also suspend, terminate, or otherwise deny Your access or any Named User’s  access to or use of all or any 
part of the Services, without incurring any liability to You, if: (a) We receive a judicial or other governmental demand or order, 
subpoena, or law enforcement request that expressly or by reasonable implication requires Us to do so; or (b) We believe, in 
good faith and reasonable discretion, that: (i) You or any Named User, have failed to comply with any term of this Agreement, 
Page 
3
	
Public Sector SaaS Rev. U (Issued 02.02.2022)

or accessed or used the Services beyond the scope of the rights granted, or for a purpose not authorized under this 
Agreement; or (ii) Your use of the Services causes a direct or indirect threat to our network function or integrity, or to Our other 
customers' ability to access and use the Services; or (iii) You or any Named User, are or have been involved in any fraudulent, 
misleading, or unlawful activities relating to or in connection with any of the Services; or (iv) this Agreement expires or is 
terminated. This Section 3.3 does not limit any of Our other rights or remedies under this Agreement.
3.4. Taxes.  All fees under this Agreement exclude all sales, use, value-added taxes, and other taxes and government 
charges, whether Federal, State, or foreign, and You will be responsible for payment of all such taxes (other than taxes based 
on  our income), fees, duties, and charges, and any related penalties and interest, arising from the payment of any and all fees 
under this Agreement including the access to or performance of the Services hereunder.  If We have a legal obligation to pay 
or collect taxes for which You are responsible under the Agreement, then then We will invoice, and You will pay the 
appropriate amount  unless You claim tax exempt status for amounts due under this Agreement and provide Us with  a valid tax 
exemption certificate (authorized by the applicable governmental authority) promptly upon execution of this Agreement. If any 
taxes shall be required by law to be deducted or withheld from any fee payable hereunder by You to Us, You shall, after 
making the required deduction or withholding, increase such fee payable as may be necessary to ensure that We shall receive 
an amount equal to the fee We would have received had no such deduction or withholding been made.
4.  INTELLECTUAL PROPERTY RIGHTS.  
4.1.  We alone (and our licensors, where applicable) shall own all rights, title, and interest in and to our software, website and 
technology, the course content (if any), and the Services We provide, including all documentation associated with the 
Services. If You provide any suggestions, ideas, enhancement requests, feedback, recommendations, or other information 
provided by You (collectively “Feedback”), We may use such Feedback to improve the Services without charge, royalties, or 
other obligation to You, and Our use of Your Feedback does not give You any property rights to the Services.    
The Vector Solutions name and logo are trademarks of Vector Solutions, and no right or license is granted to You to use them. 
You shall own all rights, title, and interest in and to Your added software, Your content, and information collected from Your 
content pages (“Your Data”). You shall have no rights in or to any other data collected that is not affiliated with You. Your 
content, email addresses, and personal information of Your Named Users or Your EHS Active Employees You entered into the 
database, or any of Your customers or users is Your sole property.  We will not, at any time, redistribute, share, or sell any of 
Your email addresses, email server domain names, customer names, or personal information. Course content that You 
purchase from third-party course providers and access through our LMS will require the sharing of certain user information 
with Us in order for Us to properly track and report usage.
4.2. You recognize that We regard the software We have developed to deliver the Services as our proprietary information and 
as confidential trade secrets of great value. You agree not to provide or to otherwise make available in any form the software 
or Services, or any portion thereof, to any person other than Your Named Users without our prior written consent. You further 
agree to treat the Services with at least the same degree of care with which You treat Your own confidential information and in 
no event with less care than is reasonably required to protect the confidentiality of the Services.
4.2.1 Except as otherwise agreed in writing or to the extent necessary for You to use the Services in accordance with this 
Agreement, You are not allowed to: (a) copy the course content in whole or in part; (b) display, reproduce, create derivative 
works from, transmit, sell, distribute, rent, lease, sublicense, transfer or in any way exploit the course content in whole or in 
part; (c) embed the course content into other products; (d) use any of our trademarks, service marks, domain names, logos, or 
other identifiers or any of our third party suppliers; (e) reverse engineer, decompile, disassemble, or access the source code of 
any of our  Services or software, (f) use the software or Services for any purpose that is unlawful; (g)  alter or tamper with the 
Services and/or associated documentation in any way; (h) attempt to defeat any security measures that We may take to 
protect the confidentiality and proprietary nature of the Services; (i) remove, obscure, conceal, or alter any marking or notice of 
proprietary rights that may appear on or in the Services and/or associated documentation; or (j) except as permitted by this 
Agreement, knowingly allow any individual or entity under Your control to access Services without authorization under this 
Agreement for such access.
4.3.   We acknowledge that You alone shall own all rights, title, and interest in and to Your name, trademarks, or logos, and 
this Agreement does not give Us any rights of ownership to the same. You hereby authorize Us to use Your name, trademarks, 
or logos in promotional materials, press releases, advertising, or in other publications or websites, whether oral or written. If 
You do not consent to Our use of Your name or logo, You may withdraw Your consent at any time by notifying Us at 
logousage@vectorsolutions.com.
5.  TERM, TERMINATION, AND NOTICE.  
5.1 Term. The term of this Agreement will start on the Effective Date, and will remain in full force and effect for the initial term 
(the “Initial Term”) indicated in Schedule A.  Upon expiration or early termination of this Agreement by either Party as 
described below in Section 5.2 (Termination for Cause) or for any reason, You shall immediately discontinue all use of the 
Services and documentation, and You acknowledge that We will terminate Your ability to access the Services. 
Notwithstanding, access to the Services may remain active for thirty (30) days solely for purpose of our record keeping (the 
“Expiration Period”).  If You continue to access or use the Services following the Expiration Period, then Your continued use 
will renew the Agreement under the same terms and conditions, subject to any annual price adjustments.
5.2 Termination for Cause. Either Party may terminate this Agreement, effective upon written notice to the other Party (the 
“Defaulting Party”), if the Defaulting Party materially breaches this Agreement, and that breach is incapable of cure, or with 
respect to a material breach capable of cure, and the Defaulting Party does not cure the breach within thirty (30) days after 
receipt of written notice of the breach. If You terminate this Agreement due to Our material breach, then We will return an 
amount equal to the pro-rated fees already paid for the balance of the term as of the date of termination as Your only remedy. 
5.3. Notice. All required notices by either Party shall be given by email, personal delivery (including reputable courier service), 
fees prepaid, or by sending the notice by registered or certified mail return receipt requested, postage prepaid, and addressed 
as set forth in Schedule A.  Such notices shall be deemed to have been given and delivered upon receipt or attempted 
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Public Sector SaaS Rev. U (Issued 02.02.2022)

delivery (if receipt is refused), as the case may be, and the date of receipt identified by the applicable postal service on any 
return receipt card shall be conclusive evidence of receipt.  Notices and other communications sent by e-mail shall be deemed 
received upon the sender's receipt of an acknowledgment from the recipient (such as by the "return receipt requested" 
function, as available, return e-mail or other written acknowledgment).  Either Party, by written notice to the other as described 
above, may alter its address for written notices. 
6.  MUTUAL WARRANTIES AND DISCLAIMER. 
6.1.  Mutual Representations and Warranties.  Each Party represents and warrants to the other Party that: (a)  it is duly 
organized, validly existing, and in good standing as a corporation or other entity under the Laws of the jurisdiction of its 
incorporation or other organization; (b) it has the full right, power, and authority to enter into and perform its obligations and 
grant the rights, licenses, consents, and authorizations it grants or is required to grant under this Agreement; (c)  the 
acceptance  of this Agreement  has been duly authorized by all necessary corporate or organizational action ; and (d)  when 
executed and delivered by both Parties, this Agreement will constitute the legal, valid, and binding obligation of each Party, 
enforceable against each Party in accordance with its terms.
6.2.  Disclaimer.  EXCEPT AS EXPRESSLY PROVIDED HEREIN, NEITHER PARTY MAKES ANY WARRANTIES OF ANY 
KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF 
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY 
APPLICABLE LAW. WE DO NOT WARRANT THAT THE USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR 
FREE. THE SERVICES AND ASSOCIATED DOCUMENTATION ARE PROVIDED “AS IS,” AND  WE PROVIDE NO OTHER 
EXPRESS, IMPLIED, STATUTORY, OR OTHER WARRANTIES REGARDING THE SERVICES OR ASSOCIATED 
DOCUMENTATION.
6.3. Disclaimer of Third-Party Content.  If You upload third-party content to our  platform or Services, the third- party content 
providers are responsible for ensuring their content is accurate and compliant with national and international laws.  We are not 
and shall not be held responsible or liable for any third-party content You provide or Your use of that third-party content. 
THERE IS NO WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, REGARDING THIRD PARTY CONTENT 
ACCESSIBLE THROUGH THE SERVICES.
6.4  None of our employees, marketing partners, resellers, or agents are authorized to make any warranty other than the 
Warranties stated in this Agreement.  The provisions in any specification, brochure, or chart are descriptive only and are not 
warranties.
7.  LIMITATION OF LIABILITY. EXCEPT FOR CLAIMS RELATED TO VIOLATION OF INTELLECTUAL PROPERTY 
RIGHTS, GROSS NEGLIGENCE, FRAUD, OR WILFULL MISCONDUCT, (A) IN NO EVENT SHALL EITHER PARTY BE 
LIABLE TO THE OTHER PARTY, ANY AFFILIATE, THIRD-PARTY, OR YOUR USERS, WHETHER IN CONTRACT, 
WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR SPECIAL, INCIDENTAL, INDIRECT OR 
CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS),  ARISING OUT OF OR IN CONNECTION  WITH THIS 
AGREEMENT, AND (B) IF YOU HAVE ANY BASIS FOR RECOVERING DAMAGES (INCLUDING FOR BREACH OF THIS 
AGREEMENT), YOU AGREE THAT YOUR EXCLUSIVE REMEDY WILL BE TO RECOVER DIRECT DAMAGES FROM US, 
UP TO AN AMOUNT EQUAL TO THE TOTAL FEES ALREADY PAID TO  US FOR THE PRECEDING TWELVE (12) 
MONTHS.
7.1.1.  TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WHATEVER THE LEGAL BASIS FOR THE CLAIM, 
UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO YOU, ANY AFFILIATE, ANY THIRD PARTY OR YOUR USERS 
FOR ANY CLAIM, CAUSE OF ACTION, DEMAND, LIABILITY, DAMAGES, AWARDS, FINES, OR OTHERWISE, ARISING 
OUT OF OR RELATING TO PERSONAL INJURY, DEATH, OR OTHER HARM CAUSED FROM USE OF OR RELIANCE ON 
THE CONTENT OF THE COURSES OR SERVICES. YOU, YOUR AFFILIATES, EMPLOYEES, CONTRACTORS, AGENTS, 
USERS, AND REPRESENTATIVES RELY ON THE CONTENT OF THE COURSES AND SERVICES AT YOUR OWN RISK. 
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES SO, 
SOLELY TO THE EXTENT SUCH LAW APPLIES TO YOU, THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY 
TO YOU.
8. OBLIGATIONS OF BOTH PARTIES.
8.1.  Our Obligation to You.  We shall indemnify and hold You harmless from any and all claims, damages, losses, and 
expenses, including but not limited to reasonable attorney fees, arising out of or resulting from any third-party claim that any 
document, course, or intellectual property We provide or upload to our platform infringes or violates any intellectual property 
right of any person.
8.2. Your Obligation to Us.  To the extent not prohibited by applicable law, You shall indemnify and hold Us harmless from any and all claims, 
damages, losses, and expenses, including but not limited to reasonable attorney fees, arising out of or resulting from any third-party claim that 
any document, courses, or intellectual property You provide or upload to our platform infringes or violates any intellectual property right of any 
person.
9.  CONFIDENTIALITY. 
9.1. Each Party may from time to time disclose to the other Party “Confidential Information” which shall mean and include the 
Services (including without limitation all courses accessed through the Services), all documentation associated with the 
Services, software code (include source and object code), marketing plans, technical information, product development plans, 
research, trade secrets,  know-how, ideas, designs, drawings, specifications, techniques, programs, systems, and processes.
9.2. Confidential Information does not include: (a) information generally available to or known to the public through no fault of 
the receiving Party; (b) information known to the recipient prior to the Effective Date of the Agreement; (c) information 
independently developed by the recipient outside the scope of this Agreement and without the use of or reliance on the 
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Public Sector SaaS Rev. U (Issued 02.02.2022)

disclosing Party’s Confidential Information; or (d) information lawfully disclosed by a third party. The obligations set forth in this 
Section shall survive termination of this Agreement.
9.3. Each Party agrees that it shall not disclose the Confidential Information of the other to any third party without the express 
written consent of the other Party, that it shall take reasonable measures to prevent any unauthorized disclosure by its 
employees, agents, contractors or consultants, that it shall not make use of any such Confidential Information other than for 
performance of this Agreement, and that it shall use at least the same degree of care to avoid disclosure of Confidential 
Information as it uses with respect to its own Confidential Information.
9.4. The confidentiality obligations imposed by this Agreement shall not apply to information required to be disclosed by 
compulsory judicial or administrative process or by law or regulation, provided that the receiving Party shall (if permitted) notify 
the disclosing Party of the required disclosure, shall use reasonable measures to protect the confidentiality of the Confidential 
Information disclosed, and shall only disclose as much Confidential Information as is required to be disclosed by the judicial or 
administrative process, law, or regulation.
10. MISCELLANEOUS. 
10.1. Assignment.  Neither Party may freely assign or transfer any or all of its rights without the other Party’s consent, except 
to an affiliate, or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its 
assets, provided however You shall not assign this Agreement to our direct competitors. 
10.2.  Governing Law.  This Agreement shall be governed by, and enforced in accordance with, the laws of the state of Florida, 
except where Customer is a public entity or institution in which case the applicable state, provincial, or tribal law where You 
are located shall govern, in either case without regard to the state’s or local laws conflicts of laws provisions. If You are 
purchasing goods under this Agreement, the Parties agree that the United Nations Convention on Contracts for the 
International Sale of Goods and the United Nations Convention on the Limitation Period in the International Sale of Goods 
shall not apply to this Agreement. EACH PARTY WAIVES, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY RIGHT IT 
MAY HAVE TO A TRIAL BY JURY IN ANY ACTION ARISING HEREUNDER.
10.3. Export Regulations.   All Content and Services and technical data delivered under this Agreement are subject to 
applicable US and Canadian laws and may be subject to export and import regulations in other countries. Both Parties agree 
to comply strictly with all such laws and regulations and  You  knowledge that You are responsible for obtaining such licenses 
to export, re-export, or import as may be required after delivery.
10.4.  Force Majeure. In no event will either Party be liable or responsible to the other Party or be deemed to have defaulted 
under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, (except for any 
obligations to make payments) when and to the extent such failure or delay in performing  is due to, or arising out of, any 
circumstances beyond such Party’s control (a “Force Majeure Event”), including, without limitation, acts of God, strikes, 
lockouts, war, riots, lightning, fire, storm, flood, explosion, interruption or delay in power supply, computer virus, governmental 
laws, regulations, or shutdown, national or regional shortage of adequate power or telecommunications, or other restraints.
10.5.  No Waiver.  No waiver, amendment or modification of this Agreement shall be effective unless in writing and signed by 
the Parties.
10.6.  Severability.  If any provision of this Agreement is found to be contrary to law by a court of competent jurisdiction, such 
provision shall be of no force or effect,  but the remainder of this Agreement shall continue in full force and effect.
10.7. Survival. All provisions of this Agreement (including without limitation those pertaining to confidential information, 
intellectual property ownership, and limitations of liability) that would reasonably be expected to survive expiration or early 
termination of this Agreement will do so. 
10.8. No Third-Party Beneficiaries.  The Parties do not intend to confer any right or remedy on any third party under this 
Agreement.
10.9.  Purchase Orders.  You may issue a purchase order if required by Your company or entity and failure to do so does not 
cancel any obligation You have to Us. If You do issue a purchase order, it will be for Your convenience only. You agree that the 
terms and conditions of this Agreement shall control. Any terms or conditions included in a purchase order or similar document 
You issue that conflict with the terms and conditions of this Agreement will not apply to or govern the transaction resulting from 
Your purchase order. 
10.10. Data Processing Agreement.  If applicable, the parties shall negotiate in good faith and enter into any further data 
processing or transfer agreement, including any standard contractual clauses for transfers of data outside of the country where 
the personal data originates, as may be required to comply with applicable laws, rules and regulations regarding the collection, 
storage, transfer, use, retention and other processing of personal data.
10.11. Entire Agreement. This Agreement and Schedule A represent the entire understanding and agreement between the 
Parties, and supersedes all other negotiations, proposals, understandings, and representations (written or oral) made by and 
between You and Us. You acknowledge and agree that the terms of this Agreement are incorporated in, and are a part of, 
each purchase order, change order, or Schedule related to our provision of Services. This Agreement prevails over any 
additional or conflicting terms or conditions in any Customer purchase orders, online procurement terms, or other non-
negotiated forms relating to the Services or this Agreement hereto even if dated later than the effective date of this Agreement.
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Public Sector SaaS Rev. U (Issued 02.02.2022)

Quote ID
Q-267660
Valid Until
Friday, July 21, 2023
Contact Name
Alexis Yovanno
SPECIAL TERMS AND CONDITIONS
SERVICE SPECIFIC TERMS AND CONDITIONS
CALIFORNIA CONSUMER PRIVACY ACT 
If We will be processing personal information subject to the California Consumer Privacy Act, sections 1798.100 to 
1798.199, Cal. Civ. Code (2018) as may be amended as well as all regulations promulgated thereunder from time to time 
(“CCPA”), on Your behalf in the course of the performance of the Services, then the terms “California consumer,” 
“business purpose,” “service provider,” “sell” and “personal information” shall carry the meanings set forth in the CCPA.
 CCPA Disclosures: To the extent the CCPA applies to our processing of any personal information pursuant to Your 
instructions in relation to this Agreement, the following also apply: (a) The Parties have read and understand the 
provisions and requirements of the CCPA and shall comply with them; (b) It is the intent of the Parties that the sharing or 
transferring of personal information of California consumers from You to Us, during the course of  our performance of this 
Agreement, does not constitute selling of personal information as that term is defined in the CCPA, because You are not 
sharing or transferring such data to Us for valuable consideration; (c) We will only use personal information for the 
specific purpose(s) of performing the Services, including any Schedules  within the direct business relationship with You.
A. Vector EHS Management Services
A. This Section A contains service specific terms and conditions that will apply only if You are purchasing Vector EHS 
Management Services (“EHS Services”) in Schedule A. Otherwise, the following terms will not apply to You.
1.
An “EHS Active Employee” is defined as Your employees, consultants, contractors, and agents who are contained 
in the Vector EHS employee and contractor table with an active status.  An employee may or may not be a Named 
User. For EHS Services, You are allowed a Named User for each EHS Active Employee.
2.   You will be able to activate or disable employees without incurring additional EHS Active Employee fees as long as 
the total number of EHS Active Employees does not exceed the number of employees included in Scheduled A.
3.  EHS Active Employees added after the Effective Date in Schedule A shall be billed at the full per employee fee. Such 
additional EHS Active Employees shall become part of the Minimum Annual Commitment for subsequent years, on the 
anniversary date of each contract year or upon renewals under the Agreement. 
4. You agree to pay for the number of EHS Active Employees in the EHS Services in a given contract year.
5. Subject to the Minimum Annual Commitment, if any, set forth in Schedule A, annual fees for Your use of the Services 
will be based upon the actual number of EHS Active Employees in a given contract year. Employees inactivated in a 
given contract year will not count towards the total number of employees in the year following such inactivation, unless 
reactivated.
6. You acknowledge that certain transmissions You receive as part of the EHS Services may contain sensitive personal 
information that You have provided. You understand that We do not control or own the data contained in  such 
transmissions. As such, You will be responsible for ensuring that the information is secured and  preventing the 
transmission and/or disclosure of such information to unauthorized recipient(s). In the event such information is disclosed 
to an unauthorized recipient(s), You shall be responsible for notifying Your EHS Active Employee(s)  whose  information 
may have been disclosed to the extent required by law. Both Parties further agree to handle such data in compliance 
with any applicable Federal, State, or local laws or regulations. You shall also be responsible for any threatening, 
defamatory, obscene, offensive, or illegal content or conduct of any of Your EHS Active Employees when using the 
Services. To the extent not prohibited by applicable law, You shall indemnify, defend, and hold Us  harmless against any 
claims that may arise as a result of these matters. With respect to Your use of the EHS Services, You acknowledge that 
We are not a covered entity or business associate under HIPAA. 
Page 
7
Commercial SaaS Rev. V (Issued 09.10.2021)

B. Vector WorkSafe Services and Vector LiveSafe Services
This Section B. contains service specific terms and conditions that will apply only if You are purchasing Vector 
WorkSafe Services or Vector LiveSafe Services (collectively “LiveSafe Services”) in Schedule A. Otherwise, the 
following terms will not apply to You.
1. Authorized Users.  Authorized Users (interchangeably may be referred to as “Named Users” means the employees, 
contractors and/or consultants under Your control who You authorized to operate the LiveSafe Services .  
2. Your Responsibilities. You shall: (i) not permit any person or entity, other than designated Authorized Users, to access 
the LiveSafe Services; (ii) use commercially reasonable efforts to prevent unauthorized access to or use of the LiveSafe 
Services, (iii) provide prompt written notice of any unauthorized access or use; and (iv) instruct Authorized Users to 
comply with all applicable terms of this Agreement. 
3. Your Data. You agree that We may only use data collected, extracted or received through Your use of the Services 
(“Your Data”) in an anonymized and aggregated manner (without specifically identifying You, Your users or Your 
location(s)) for the sole purpose of reporting LiveSafe Services metrics, training and education about the LiveSafe 
Services, and improving the LiveSafe Services (except as may be required by law, court order, or as needed to provide 
the Services to You).  Your Data shall not include any information collected, extracted, or received in response to the 
WorkSafe Integrated Health Survey. Within thirty (30) business days following Your written request, and not more than 
four (4) times per year or upon termination of this Agreement, We will provide to You a backup copy of Your Data in Our 
possession.
C. Vector Evaluations+ Services.
This Section C. contains service specific terms and conditions that will apply only if You are purchasing Vector 
Evaluations+ Software as a Service in Schedule A. Otherwise, the following terms will not apply to You.
1. Access and Use. We will provide You a nonexclusive, non-transferable, revocable authorization to remotely access 
and use the Vector Evaluations+ Software as a Service: (i) on Our application server over the Internet, (ii) transmit data 
related to Your use of the Service over the Internet, and (iii) download and use the Evals + mobile device application 
software (referred to collectively as “Evals+ Services”).  We will provide accounts for Your users on the application server 
for storage of data and use of the Service. The number of Named Users, start of service, and duration, are as stated in 
Schedule A. 
2. If Your active user accounts exceed the number of Named Users during the term of this Agreement, You agree to pay 
for the additional Users, based on the per User fees in Schedule A.  Adjusted fees will apply beginning on the month the 
number of Named Users are exceeded and will be prorated for the remainder of the current 12-month period. You agree 
to pay for the number of Users using or authorized to access the Services in a given contract year.
3. Your Content. You will be the owner of all content created and posted by You.  You will also be the owner of all content 
created and posted by Us on Your behalf, including but not limited to evaluation forms added to the system as part of 
support services We provide.
4. Third-Party Content. You are responsible for proper licensing of, and assuming liability for, copyrighted material which 
You post on Our system, or is posted on the system by Us on Your behalf.  This includes but is not limited to copyright 
protected evaluation forms and other materials from third parties. If You upload third-party content to Our platform, such 
third-party content providers are responsible for ensuring their content is accurate and compliant with national and 
international laws.  
5. Effect of Termination. You will have thirty (30) days after the effective date of termination or expiration of this 
Agreement to export Your data using the software tools provided, or to request Your data from Us.  Form data will be 
available as exported comma separated variable (CSV) files and as PDF files.  Uploaded data files will be available in 
their original format.  After the thirty (30) day period, We have no obligation to maintain or provide data and may 
thereafter delete or destroy all copies of the Your data, unless legally prohibited.
D.Vector CheckIT™. 
Customer Obligations. When purchasing Vector CheckIT™, You will identify stations, vehicles, drug safes, and other 
service specific details, as may be applicable.  
E.  Vector LMS and Services which include access to the Shared Resource Feature.
If You choose to participate by uploading Your information to the shared resource sections of our website, You hereby 
authorizes Us to share any intellectual property you own (“User Generated Content”) that Your Users upload to the 
shared resources section of our website with our third-party customers and users that are unrelated to you (“Our Other 
Customers”); provided that We must provide notice to Your users during the upload process that such User Generated 
Content will be shared with Our Other Customers.
F. Casino Services.
When purchasing Casino Services, in addition to the Responsibilities and Restrictions in Section 2 of the General Terms 
and Conditions above, the following shall apply to You:
You must request Our written approval for third party access to the Services or content. Your request for third-party 
access shall include the third party’s names, company, and contact information. Upon Our request, You shall execute a 

8

08/17/2023

REGULAR MEETING OF THE COMMON COUNCIL 
OF THE CITY OF EL MIRAGE 
EL MIRAGE CITY COUNCIL CHAMBERS 
10000 N. EL MIRAGE ROAD 
6:00 PM -WEDNESDAY, SEPTEMBER 6, 2023 
PLEASE NOTE: Council meetings are open to the public, however social distancing and optional 
mask wearing will continue for the safety of all. Doors open to Council Chambers at 5:30 p.m. for public 
seating. The public may be asked to temporarily relocate if an executive session occurs. The public will be 
invited back into Council Chambers when the Council returns from the executive session. Public access 
to this meeting is available online by clicking here or by dialing 480-561-6082 followed by entering the 
Conference ID number 871 494 025#. Once you are connected, please place yourself on mute. 
Members of the El Mirage City Council will attend either in person or by telephone conference call. Please 
silence all electronic communication devices before the meeting is called to order. Note: The Common Council 
of the City of El Mirage, by a duly passed motion, may vote in public session to adjourn to executive session on 
any agenda item in conformation with A.R.S. Section 38.431.03 including legal advice from the City Attorney. 
1. 
ROLL CALL 
Mayor Alexis Hermosillo 
Councilmember Roy Delgado 
Councilmember Bob Jones 
Councilmember Donna Winston 
Vice Mayor David Shapera 
Councilmember Monica Dorcey 
Councilmember Anita Norton 
2. 
CALL TO ORDER 
Pledge of Allegiance 
Moment of Silence 
Introduction of new City employees 
3. 
CALL TO THE PUBLIC 
Citizens desiring to speak on any issue within the jurisdiction of the public body may do so 
at this time. Comments shall be limited to three (3) minutes per person and shall be 
addressed to the City Council as a whole. At the conclusion of the Call to the Public, 
individual City Council Members may (1) respond to criticism made by those who have 
spoken, (2) direct staff to review or follow up on the matter, and/or (3) direct that the matter 
be put on a future agenda. 
4. 
CONSENT AGENDA 
1. 
All items listed under the Consent Agenda will be voted on with one motion. If discussion is 
desired regarding any Consent Agenda Item, that item will be removed from the Consent 
Agenda and voted on separately. 
Consideration and action to approve the minutes of the Regular Council meeting held 
Tuesday, August 22, 2023. (City Clerk) 
Motion carried unanimously - (710) 
Approved

2. 
Consideration and action to approve the destruction of municipal documents that have 
Approved 
reached the end of their retention period as authorized under A.R.S. § 41 -151.19. (City 
Clerk) 
Motion carried unanimously- (710) 
3. 
Consideration and action to approve the destruction of municipal documents that have 
Approved 
reached the end of their retention period under A.R.S. § 41 -151.19. (Community 
Development) 
Motion carried unanimously- (710) 
4. 
Consideration and action to approve an Intergovernmental Agreement (IGA) for Regional 
Approved 
Emergency Operations Management And Disaster Services between Maricopa County and 
the City of El Mirage, in an amount not to exceed $3,827 for coordinated preparation and 
execution of emergency management programs and plans for the preservation of life and 
property when disasters occur. (Fire) 
Motion carried unanimously- (710) 
5. 
Consideration and action to request and accept funds, if awarded, for a Community Impact Approved 
Grant Proposal from APS in an approximate amount of $10,000 to support El Mirage 
Special Events and authorize Finance to make necessary budget transfers. (Community 
Services/Grants) 
Motion carried unanimously- (710) 
6. 
Consideration and action to enter into a multi-year contract with Evertel Techologies for the Approved 
use of their communications sharing software at a cost of $5,100 (Police). 
Motion carried unanimously- (710) 
7. 
Consideration and action to approve the addition of the Accurint TraX option to the Police 
Approved 
Department's current multi-year contract with Lexis Nexis Accurint Virtual Crime Center 
(AVCC) with an updated cost to AVCC of $5,602.91 and TraX cost of $6,800.00 for a total 
cost of $12,402.91. (Police) 
Motion carried unanimously- (710) 
8. 
Consideration and action to enter into a three-year contract with Vector Solutions for the use Approved 
of their scheduling software with a one-time cost of $800.00 plus $6,096.80 annually 
(Police). 
Motion carried unanimously- (710) 
9. 
Consideration and action to approve the purchase of 5 portable radios with accessories for 3 Approved 
Police Assistants (PA), 1 Detective and 1 School Resource Officer (SRO) from Motorola 
Solutions for an amount not to exceed $35,204.43 (Police). 
Motion carried unanimously- (710) 
10. 
Consideration and action to approve job order contract(s) PW23-RFQ-JOC01 with selected Approved 
vendors. (Public Works) 
Motion carried unanimously - (710) 
11. 
Consideration and action to authorize the City Manager to order 1826 acre feet (AF) of 
Approved 
Central Arizona Project (CAP) sub-contract water and pay the associated delivery and 
recharge fees in the amount of $615,362 and authorize the finance department to make any

necessary transfers. (Public Works) 
Motion carried unanimously- (710) 
5. 
REGULAR AGENDA 
6. 
CITY MANAGER'S COMMENTS & SUMMARY OF CURRENT EVENTS 
The City Council may not act upon any matter in the City Manager's summary but may have 
general comment or questions. 
7. 
MAYOR'S COMMENTS and COUNCIL SUMMARY OF CURRENT EVENTS 
The Mayor and City Council may not discuss or act upon any matter in the summary unless 
the specific matter is properly noticed for legal action. 
8. 
EXECUTIVE SESSION 
1. 
Consideration and action to adjourn into Executive Session pursuant to A.R.S. § 38-
Approved 
431 .03.A.4. for the purpose ofreviewing pending litigation cases and pursuant to A.R.S. § 
38-431.03.A.1 for the purpose of a performance review of the City Clerk. (Mayor and 
Council) 
Motion carried unanimously- (710) 
9. 
ADJOURNMENT 
Accommodations for Individuals with Disabilities -Alternative format materials, sign language interpretation, assistive listening 
devices or interpretation in languages other than English are available upon 72 hours advance notice through the Office of the City 
Clerk, 10000 N El Mirage Road, El Mirage, Arizona, (623) 876-2943, TDD (623)933-3258, or FAX (623) 876-4603. To the extent 
possible, additional reasonable accommodations will be made available within the time constraints of the request. 
AFFIDAVIT OF POSTING - CITY COUNCIL MEETING OF SEPTEMBER 6, 2023 
I hereby certify that this agenda was posted by 2:00 p.m. on Wednesday, August 30, 2023 at the following locations: 1) the City of El 
Mirage Exterior Bulletin Board at 10000 N. El Mirage Road, and 2) the City of El Mirage website at www.elmirag~gov.

City of 
EL MIRAGE 
Arizona 
GRAND HERTIA.GE. BRIGHT FUTURE1 
AGENDA ITEM 4.8. 
REQUEST FOR COUNCIL ACTION 
DATE SUBMITTED: 
TYPE OF ACTION: SUBJECT: Consideration and action to enter into a 
08/16/2023 
Contract 
three-year contract with Vector Solutions for the use 
DATE ACTION REQUESTED: 
of their scheduling software with a one-time cost of 
09/06/2023 
$800.00 plus $6,096.80 annually (Police). 
~ 
"..:!'"' _,.DA SECTION: Corn,1;,m 
11 
Motion carried unanimously - (710) 
ITO: Mayor and Council 
IFROM: Paul Marzocca, Police Chief 
RECOMMENDATION: 
Approve entering into a three-year contract with Vector Solutions for the use of their scheduling software with 
a one-time cost of $800.00 plus $6,096.80 annually. 
PROPOSED MOTION: 
I move to approve the three-year contract with Vector Solutions as presented. 
BACKGROUND: 
Currently, PD utilizes an archaic method of staff scheduling and these processes are not always followed or 
tracked, which has led to staff shortages, creating coverage issues. Vector's scheduling system would allow 
employees, supervisors, and managers the ability to efficiently and effectively monitor coverage through both 
web-based and phone application platforms. Shifts for both Administration and Operations would be visible, 
allowing quick access to any staffing issues in one centralized system. Vector Scheduling allows for minimum 
staffing alarms when a shift must be covered. Automated callback filters can be established to contact staff for 
filling a shift. Time off requests can also be handled through the system, bypassing the need to have multiple 
calendars (Outlook, Google, etc). The system also has the ability to be teamed with the city's future payroll 
system to further streamline data entry. 
BUDGETED: Yes 
CIP: 
Fiscal Impact 
AMOUNT 
REQUESTED: 
FISCAL YEAR: 
No 
ACCOUNT TO BE 
CHARGED: 
$6,896.80 
FY24 
111-5-2111-265 
SUFFICIENT Yes 
FUNDS: 
MULTI-
Yes 
YEAR:

Attachments 
Contract & 3 Quotes