PowerPoint Presentation Part 2

Transportation
April 6, 2021

53
Mission Statement
Transportation’s mission is to ensure the safety and efficiency of travel for the residents, 
businesses and visitors of Glendale, Arizona.
Transportation
$31,588,447     99.25 FTEs
Transit
Traffic 
Engineering & 
Operations
Airport
Street 
Management

Transportation
FY2022 Operating Budget Request
Total FY2022 Operating Budget $31,588,447
$9,343,192 
30%
$17,981,199 
57%
$4,264,056 
13%
Salary
Operating
Internal Services
54

Transportation
Goals, Objectives & Performance Measures
55

Transportation
Goals, Objectives & Performance Measures
56

Transportation FY2021 Accomplishments
57
• Installation of school zone speed feedback signs at Ironwood and 
Cactus High schools.
• Pilot green bike lane project along 79th Ave and Utopia Rd.
• Replaced 1,055 signs.
• Upgraded 12 intersections to the new Glendale vehicle detection 
standard.
• Expanded traffic management network by 12 traffic signals and 7 
CCTV cameras.
• Upgraded 20 CCTV cameras and 21 network switches.
• Posted 112 messages (41 public safety & 71 special event) to 
dynamic message signs.

Transportation FY2021 Accomplishments
58
• 18,508 streetlight poles have been serviced for rust mitigation 
with 285 to be replaced.
• Responded to 1,205 service requests related to streetlights.
• Planted 600 trees and 3,000 shrubs in the right-of-way.
• Refreshed 400,000 square-foot of landscape rock.
• Pruned 14,500 trees.
• Processed 1,530 barricade permits and collected $780,000 in 
fees.

Transportation FY2021 Accomplishments
59
• Repaired:
– 17,600 square-foot of concrete sidewalk,
– 19,000 square-foot of asphalt,
– 25,300 potholes, and
– 450 sidewalk trip hazards.
• Camelback Ranch overflow parking lot Improvement (388,710 
square-foot, and 1,164 truck loads of material)
• Removed 14,765 graffiti tags.

Transportation FY2021 Accomplishments
60
• The Glendale Municipal Airport completed design of:
– Taxiway Alpha Rehabilitation Program.
– Automated Weather Observation System replacement.
• The Glendale Municipal Airport developed and implemented:
– Wildlife Hazard Mitigation Program.
– Airport Self-Inspection Program.
• The Glendale Municipal Airport initiated:
– Publishing a quarterly Airport Newsletter.
– The development of an Airport Strategic Plan.

Transportation FY2021 Accomplishments
61
• Completed approximately 30,000 square feet of pavement 
treatment at the Glendale Municipal Airport. 
• Completed the Microtransit On-Demand Pilot project.
• Refurbished 18 bus shelters and amenities.
• Secured over $713K in Federal funding for Transit.   
• Provided over 1.1M trips on public transit.

Transportation
FY2022 Supplemental Requests
62
Highway User Revenue Fund 
New FTE and Truck - Barricade Program
$112,351
Pole Painting Program
$60,000
Utility Cut Program
$90,000
Illegal Dumping Mitigation Team (Equipment)
$180,000

Transportation
FY2022 Supplemental Requests
63
Transportation Sales Tax
Regional ADA
$360,000
New FTE - Airport Service Worker
$57,108

64
QUESTIONS?

City Manager’s Office
April 6, 2021

66
Mission Statement
To create organizational strategies for success.
City Manager’s Office
$3,784,654       23 FTEs 
Administration
Code Compliance

City Manager’s Office
FY2022 Operating Budget Request
Total FY2022 Operating Budget $3,784,654 
$2,976,376 
79%
$574,790 
15%
$233,489 
6%
Salary
Operating
Internal Services
67

City Manager’s Office
Goals, Objectives & Performance Measures
68
Strategic Objective Strengthen Workforce Development
Optimize Processes & Services
Department Strategic Initiative
Provide leadership support for projects and programs 
that advance strategic objectives in the organization 
and processes Balanced Scorecard perspectives.
Intended Result
The organization is equipped with the knowledge, 
skills, abilities, and resources to achieve successful 
outcomes that fulfill the City Council’s mission and 
vision for the organization.
Performance Measures
FY2019 
Actual
FY2020 
Actual
FY2021 
Estimate
FY2022 
Target
Process Improvement
# Employees Trained on Balanced Scorecard 
*N/A
*N/A
20
20
*New measure – historical data is not available

City Manager’s Office
Goals, Objectives & Performance Measures
69
Strategic Objective Strengthen Workforce Culture
Department Strategic Initiative Fiscal Sustainability, Economic Development
Intended Result
To establish strategic direction for the organization 
that ensures alignment amongst all departments 
and services with the needs of the community.
Performance Measures
FY2019 
Actual
FY2020 
Actual
FY2021 
Estimate
FY2022 
Target
Balanced Scorecard
# Scorecards Implemented
0*
1
0
5
*The focus this fiscal year was the development of draft citywide performance measures, identifying collection methods for the 
data needed to evaluate those measures, and structuring actions needed to report on the performance in each of the strategic 
objectives.

City Manager’s Office
Goals, Objectives & Performance Measures
70
Strategic Objective Accountability
Department Strategic Initiative Transparency, Fiscal Sustainability
Intended Result
Establish systems and tools that assess and report on 
organizational performance, identify target areas for improvement, 
and publicly report results to the citizens of Glendale.
Performance Measures
FY2019 
Actual
FY2020 Actual
FY2021 
Estimate
FY2022 
Target
# Surveys conducted and integrated into the strategic planning efforts
2
2
2
2
Publicly Posted Data sets
0*
0
0
2
Produce a balanced budget that complies with the city’s adopted financial 
policies. The budget will be balanced, by fund, when all projected ongoing 
revenue sources do not exceed all ongoing expenses proposed for the 
current FY and for the upcoming FY. Use of the unassigned fund balance 
will occur only as authorized by Council to address one‐time costs, not 
ongoing costs or planned utilization of fund balance. 
Yes
Yes
Yes
Yes
Produce a Five-Year Forecast for each major operating fund, in 
compliance with the city's adopted financial policies
Yes
Yes
Yes
Yes
Prepare City Manager’s recommended budget in accordance with the 
city’s adopted financial policies 
Yes
Yes
Yes
Yes
* Due to technology resources consumed by the significant projects nearing completion or underway (SimpliCity, CivicLive, SmartGov, Lucity, QScend, ESRI upgrade) 
the open data launch was delayed, but will be revisited this year. Although new datasets from enterprise systems have not been publicly posted, the implementation of 
LaserFische and the public portal for public documents has improved accessibility to public information and data.

City Manager’s Office
Goals, Objectives & Performance Measures
71
Strategic Objective Improve Community Experience
Department Strategic Initiative
Pursue quality economic development and ensure 
long-term financial stability, while safeguarding 
current economic investments.
Intended Result Expand the tax base and job market in the 
community.
Performance Measures
FY2019 
Actual
FY2020 
Actual
FY2021 
Estimate
FY2022 
Target
New businesses recruited or existing companies 
expanding
12
15
13
15
Jobs generated by new or expanding companies
765
1,695
1,500
2,000

City Manager’s Office
Goals, Objectives & Performance Measures
72
Strategic Objective Optimize Processes & Services
Improve Community Experience
Department Strategic Initiative Address and resolve code compliance violations in an 
effective and efficient manner
Intended Result
Maintain compliance with City Codes that relate to 
nuisances, property maintenance, rental housing and 
Zoning Ordinance requirements
Performance Measures
FY2020
Actual
FY2021 
Target
FY2021 
Estimate
FY2022 
Target
Code Compliance cases opened
10,000
10,000
8,000
10,000
Code compliance cases resolved
10,000
10,000
7,700
10,000
Number Code Compliance inspections performed
29,180
30,000
23,850
30,000
Initial response time (workdays) to inspect a reported 
Code Compliance violation
2
2
2
2
Code Compliance cases addressed through voluntary 
compliance or with no violation
97%
97%
96%
97%

City Manager’s Office
Goals, Objectives & Performance Measures
73
Strategic Objective Optimize Processes & Services
Department Strategic Initiative Improve the level of Code Compliance cases 
generated proactively
Intended Result
Maintain compliance with City Codes that relate to 
nuisances, property maintenance, rental housing and 
Zoning Ordinance requirements
Performance Measures
FY2020 
Actual
FY2021 
Target
FY2021 
Estimate
FY2022 
Target
% of Code Compliance cases opened proactively
55%
60%
55%
60%

City Manager’s Office 
FY2021 Accomplishments
74
• Employee Appreciation Event 
• What Works Cities Certification
• Assistant City Manager Selected for ICMA Kettering Institute on 
Race, Equity, and Inclusion
• Incident Command for citywide response to the COVID19 
pandemic 
• Employee Vaccine Point of Distribution Clinics 
• Code Compliance
– Community Tool Trailer
– 59th Ave Commercial Enforcement Project
– Pre-Notification Letter Pilot Project

City Manager’s Office
FY2022 Supplemental Requests
75
• No Supplemental Requests for FY22

76
QUESTIONS?

Field Operations
April 6, 2021

78
Mission Statement
We improve the lives of the people we serve every day through environmentally sound 
collection and disposal of solid waste, and fiscally prudent management of the city’s 
assets.
Field Operations
$50,440,177         178  FTEs
Facilities
Landfill
Solid Waste
Fleet

Field Operations
FY2022 Operating Budget Request
Total FY2022 Operating Budget $50,440,177
$16,204,618 
32%
$28,528,268 
57%
$5,707,291 
11%
Salary
Operating
Internal Services
79

Field Operations
Goals, Objectives & Performance Measures
80
Strategic Objective Optimize Processes & Services
Department Strategic Initiative Collect and dispose of all Solid Waste as scheduled
Intended Result
Provide excellent service to all customers by effectively and 
efficiently managing solid waste collected; reduce missed 
collections; and increase efficient disposal and processing 
services.
Performance Measures
FY2019
Actual
FY2020 
Actual
FY2021 
Estimate
FY2022 
Target
Residential containers missed pickup – reduce 
by 5%
624
588
248
236
Increase compaction of garbage at Landfill by 
1% - Measured in pounds per cubic yard 
compaction
1,600
1,600
1,600
1,677
Decrease residuals at Material Recovery Facility 
by 1%
34%
34%
34%
33%

Field Operations
Goals, Objectives & Performance Measures
81
Strategic Objective Optimize Processes & Services
Department Strategic Initiative
To manage fleet operations and vehicle assets in the most cost 
effective and efficient manner possible optimizing resources and 
minimizing downtime while providing safe and reliable 
transportation to all City departments. 
Intended Result
Maintain a consistent level of achieving/surpassing key 
performance indicator targets to reach a maximum efficiency 
with available resources. 
Performance Measures
FY2019
Actual
FY2020 
Actual
FY2021 
Estimate
FY2022 
Target
Fleet Vehicle and Equipment Preventative 
Maintenance (PM) Compliance
60%
Changing 
Reporting 
Parameters
525 vehicles    
past due for 
PM
450 vehicles 
past due for 
PM
375 vehicles 
past due for  
PM
Fleet Direct Labor Rate
79%
80%
80%
80%
Fleet Downtime Rate
<5%
<5%
<5%
<5%

Field Operations FY2021 Accomplishments
82
• Completion of stormwater buffer at landfill
• Completed alley access control gating for 16 alleys.
• Posted two recycling interactive communication and 
education tools on the recycling webpage. 
• Added nine new Chevy Bolt all electric vehicles to the fleet 
• Reduction of wait times at landfill via mobile processing
• Implementation of asset management for Facilities

Field Operations
FY2022 Supplemental Requests
83
General Fund
New FTE – CIP Project Manager
$120,283 
New FTE – Trades Worker, HVAC 
$92,960
New FTE – Trades Worker, Plumber
$92,960
Citywide Key Control Program
$70,000
Position Reclass Supervisor to Administrator
$9,453
Ongoing Vehicle O&M for CIP Project Managers
$5,000

Field Operations
FY2022 Supplemental Requests
84
Vehicle Replacement Fund
Vehicle – Trades Worker, Plumber
$50,267
Vehicle – Trades Worker, HVAC
$39,376
Vehicle – CIP Project Manager
$29,036
Vehicle – CIP Project Manager
$29,036

Field Operations
FY2022 Supplemental Requests
85
GRPSTC
Building Maintenance Services (Ongoing)
$50,000
Video access control for gates (One-Time)
$25,000

Field Operations
FY2022 Supplemental Requests
86
Landfill
Attorney Services
$350,000
Increase in Funding – 3rd Party Temp Workers
$85,000
Increase in Overtime Budget 
$39,843
Increase Budget for Credit Card Fees 
$38,500
Contract Labor Funding 
$32,000
Contractual Services – Custodial
$19,100

Field Operations
FY2022 Supplemental Requests
87
Solid Waste
Landfill Charges – Curb Service
$85,000
Truck Washing Services for Solid Waste Fleet
$51,000
Shop Charges – Solid Waste
$320,000
New FTE - Equipment Operator – Street Sweeper
$110,504
New FTE - Equipment Operator – Curb Service
$531,117
Illegal Dumping Mitigation Team
$63,108

Field Operations
FY2022 Supplemental Requests
88
Fleet Services
VRF Totaled Vehicle Replacement
$250,000
Professional Contractual
$50,000
Software Maintenance
$16,000
GPS
$30,240
New Tires
$45,000
Tire Capping
$27,000
Fleet/Parts Store Operations - Vehicle Supplies
$15,000

89
QUESTIONS?

City Clerk’s Office
April 6, 2021

91
Mission Statement
To fairly and impartially provide exceptional customer service and information to the 
citizens, customers and employees of the City of Glendale.
City Clerk
$1,002,978    7 FTEs  
Records 
Management
Elections

City Clerk’s Office
FY2022 Operating Budget Request
Total FY2022 Operating Budget $1,002,978 
$729,698 
73%
$214,047 
21%
$59,233 
6%
Salary
Operating
Internal Services
92

City Clerk’s Office
Goals, Objectives & Performance Measures
93
Strategic Objective Optimize Processes & Services
Department Strategic Initiative
Post all City Council regularly scheduled voting meeting and 
workshop agendas and packets online 6 days prior to the 
meeting exceeding the statutory requirement of 24 hours.
Intended Result The public receives timely notice and access to official 
meetings of the Glendale City Council.
Performance Measures
FY2019
Actual
FY2020
Actual
FY2021 
Estimate
FY2022 
Target
Agendas/Packets posted 6 days prior to regular 
meetings
53/100%
54/100%
53/100%
52/100%
Strategic Objective Optimize Processes & Services
Department Strategic Initiatives
All public record requests initiated within 24 hours of receipt.
All campaign finance reports posted within 24 hours of 
receipt.
Intended Result The public has timely access to City records.
Performance Measures
FY2019
Actual
FY2020
Actual
FY2021 
Estimate
FY2022 
Target
Public record requests/% Compliance
1,315/100%
1,414/100%
1,345/100%
1,350/100%
Campaign Finance Reports posted within 24 hours
100%
100%
100%
100%

City Clerk’s Office 2021 Accomplishments
94
• Implemented first phase of E-Contract Project; 
City Manager, City Attorney and City Clerk are 
signing contracts electronically which improves 
efficiency by eliminating a manual process 
• Coordinated the City’s August 4, 2020 Candidate 
Election and November 3, 2020 Proposition 
Election

City Clerk’s Office
FY22 Supplemental Requests
95
• No Supplemental Requests for FY22

96
QUESTIONS?