O21-39

City of Glendale — Regular Meeting (2021-05-25)

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ORDINANCE NO. O21-39 
 
AN ORDINANCE OF THE MAYOR AND COUNCIL OF THE CITY OF 
GLENDALE, MARICOPA COUNTY, ARIZONA,  CREATING A NEW 
GLENDALE CITY CODE CHAPTER 34 “NON-DISCRIMINATION CODE” 
PROHIBITING 
DISCRIMINATION 
IN 
PUBLIC 
ACCOMMODATION, 
EMPLOYMENT, AND HOUSING ON THE BASIS OF RACE, COLOR, 
ETHNICITY, NATIONAL ORIGIN, AGE, DISABILITY, RELIGION, SEX, 
SEXUAL ORIENTATION, GENDER, GENDER IDENTITY, VETERAN’S 
STATUS, 
MARITAL 
STATUS, 
AND 
FAMILIAL 
STATUS 
AND 
ESTABLISHING PENALTIES FOR VIOLATIONS THEREOF. 
 
WHEREAS, the City of Glendale is comprised of diverse and varied groups, communities and 
individuals; 
WHEREAS, the City of Glendale values its diversity and the City Council finds that all 
individuals living in, working in or visiting the City are entitled to be treated with equal dignity and 
respect; 
WHEREAS, the City Council believes that discriminatory practices impede the social and 
economic progress of the City by preventing all people from contributing to and fully participating in 
the cultural, social and economic growth of the community, which is essential to the growth and 
vitality of the City's neighborhoods and businesses; 
WHEREAS, the City of Glendale has a compelling interest in ensuring equal access to 
publicly available goods and services and housing for all individuals living in, working in or visiting 
the City; 
WHEREAS, the City of Glendale has a compelling interest in ensuring workplaces within the 
City are free from discrimination and harassment on the basis of race, color, ethnicity, national origin, 
age, disability, religion, sex, sexual orientation, gender, gender identity, veteran's status, marital 
status, and familial status; and 
WHEREAS, preventing discriminatory practices based on race, color, ethnicity, national 
origin, age, disability, religion, sex, sexual orientation, gender, gender identity, veteran's status, 
marital status, or familial status will benefit the citizens and community of the City of Glendale, and 
the City Council hereby finds that this ordinance is in furtherance of the compelling governmental 
interests of ensuring equal access to publicly available goods and services and housing, and ensuring 
that workplaces are free from discrimination and harassment in the City of Glendale. 
NOW THEREFORE, BE IT ORDAINED BY THE CITY COUNCIL OF THE CITY 
OF GLENDALE as follows: 
SECTION 1. Glendale City Code Chapter 34 is created and titled as "Non-Discrimination" with the 
following:

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CHAPTER 34 
NON-DISCRIMINATION  
SECTION: 
 
34-1 
 
Definitions 
 
34-2 
 
Policy 
 
34-3 
 
Unlawful Practices 
 
34-4 
 
Exclusions 
 
34-5 
 
Enforcement Provisions 
 
34-6 
 
Civil Violation Citation 
 
34-7 
 
Civil Penalties 
 
34-8 
 
General Provisions 
34-1 DEFINITIONS 
The below words and phrases, wherever used in this Chapter 34, shall have the 
definition set forth in this Section unless, from the context, a different meaning 
is intended. Words used in the present tense include the future tense, words in 
the plural number include the singular number, and words in the singular 
number include the plural number: 
Age means to discriminate against an individual because the individual is forty 
(40) years of age or older. 
Bona fide private membership club means a private club not open to the public 
that is supported by membership fees, dues, and assessments, and qualifies for 
exemption by the Internal Revenue Service; and, that is not organized for the 
purpose of evading compliance with this article. 
City contractor or city vendor means a person or firm in the business of selling 
or otherwise providing products, materials or services, that has gone through a 
competitive solicitation process with the City of Glendale, and been awarded a 
contract with the City of Glendale through a formal award by the City Council. 
This does not include a cooperative procurement conducted by, or on behalf of, 
more than one eligible public procurement unit. 
Complainant means an individual claiming to be aggrieved by a violation of 
this Chapter and that files a complaint under this Chapter.

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Dwelling means any building, structure, or portion thereof which is occupied, 
or designed or intended for occupancy, as a residence by one or more families 
and any vacant land which is offered for sale or lease for the construction or 
location thereon of any such residential building, structure, or portion thereof. 
Disability means a physical or mental impairment, except any impairment 
caused by current use of illegal drugs, that substantially limits one or more 
major life activities of the individual, a record of such physical or mental 
impairment, or being regarded as having such physical or mental impairment. 
Disability and disability discrimination shall be interpreted in a manner 
consistent with the Americans with Disabilities Act of 1990 (as amended), the 
Federal regulations promulgated thereunder, and judicial decisions construing 
them. 
Discriminate and Discrimination means to make any distinction with respect to 
any individual or individuals based on the actual or perceived race, color, 
ethnicity, national origin, age, disability, religion, sex, sexual orientation, 
gender, gender identity, veteran's status, marital status, genetic information, or 
familial status of an individual except as required by federal or state law or court 
order. 
Employee means an individual employed for pay to perform services for an 
employer covered by this Chapter and whose activities are controlled and 
directed by the employer for whom services are being performed and who is 
economically dependent upon the employer. 
Employer means a person doing business within the City who has five or more 
employees for each working day in each of twenty (20) or more calendar weeks 
in the current or preceding calendar year, and any agent of such person. This 
definition excludes a bona fide private membership club (other than a labor 
organization) that is exempt from taxation under the Internal Revenue Code of 
1986 (as amended). 
Familial status means the state of having one or more minor children under the 
age of eighteen (18) being domiciled with: a parent, guardian or another person 
having legal custody; the designee of such parent, guardian or another person 
having legal custody with written permission; or, a foster parent or other person 
with whom a minor child is placed by court order. This definition includes 
pregnant women and people securing custody of children under the age of 
eighteen (18) or that have a disability. 
Gender identity means the actual or perceived gender-related identity, 
expression, appearance, or mannerisms, or other gender-related characteristics 
of an individual, regardless of the individual’s designated sex at birth. 
Marital status means the status of a person being unmarried, married, separated, 
widowed, or divorced.

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National origin means the country or nation of origin of an individual or any of 
his/her forebears and characteristics generally identified with individuals so 
originating. 
Place 
of 
public 
accommodation 
means 
facilities, 
establishments, 
accommodations, services, commodities or use offered to or enjoyed by the 
general public, but does not include any dwelling, any bona fide private club, 
or any place that is in its nature distinctly private.  Place of public 
accommodation includes, but is not limited to: 
1. Hotels, motels, trailer courts and boardinghouses, which shall include any 
establishments offering lodging to transient guests for compensation. 
 
2. Restaurants, which shall include lunch counters, coffee shops, lunchrooms, 
luncheonettes, cafes, cafeterias, tearooms, snack bars or stands, mobile food 
service facilities, grills, sandwich shops, supper clubs, soft drink fountains, ice 
cream parlors or stands, and other places which offer food, ice cream parlors or 
stands, and other places which offer food, ice cream or beverages for purchase 
and consumption on or off the premises. 
 
3. Taverns, which shall include bars, barrooms, saloons, roadhouses and like 
establishments, wherein spiritous or malt liquors or wines are offered for sale 
or consumption on or off the premises. 
 
4. Theaters, which shall include places, whether indoors or outdoors, at which 
any theatrical performance, moving picture show, musical concert or recital, 
dramatic reading or monologue, circus, carnival or other like entertainment or 
amusement is offered. 
 
5. Retail establishments, which shall include retail stores, garages, automobile 
and gasoline service stations, and other like establishments serving the public. 
 
6. Places of public amusement and recreation, which shall include bowling 
alleys, billiard halls and poolrooms, dance halls, race courses, shooting 
galleries, sports arenas or fields, gymnasiums, exhibitions, skating rinks and 
other like establishments. 
 
7. Educational facilities, which shall include a private academy, college, 
university, elementary or secondary school, kindergarten, extension course, 
nursery school system, and a business, nursing, professional, secretarial, 
technical or vocational school located or operating in the City.  An educational 
facility shall not include any religious educational institution, as set forth in 
Section 34-4(A) of this Chapter, any public school or any charter school. 
 
8. Public conveyances, which shall include all transportation facilities 
operated on land, air or water as well as the stations and terminals thereof.

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9. Funeral parlors and places of burial, including any cemetery, mausoleum, 
crypt, or any establishment for the embalming, processing or interment of 
corpses.  
Respondent means the person alleged by the Complainant to have violated a 
provision of this Chapter. 
Sex means male or female and shall be interpreted broadly to include all 
distinctions based on pregnancy, childbirth or related medical conditions.      
Sexual orientation means actual or perceived homosexuality, heterosexuality, 
or bisexuality. 
Veteran's status has the same meaning as set forth under federal law at 38 
U.S.C. § 101(2). 
34-2 POLICY 
It is declared to be the policy for the citizens of Glendale, Arizona, to be free 
from discrimination in public accommodations, employment, and housing, and 
contrary to public policy and unlawful to discriminate against any person on the 
basis of race, color, ethnicity, national origin, age, disability, religion, sex, 
sexual orientation, gender, gender identity, veteran's status, marital status, or 
familial status in places of public accommodation, employment, and housing; 
and contrary to the policy of the City and unlawful for vendors and contractors 
doing business with the City to discriminate, as set forth in this Chapter. 
34-3 UNLAWFUL PRACTICES 
The following, within the City of Glendale, shall constitute a violation of this 
Chapter: 
(A) Public Accommodation. For any owner, operator, lessor, manager, agent or 
employee of any place of public accommodation to discriminate against any 
person, including to restrict or refuse access or service on the basis of race, 
color, ethnicity, national origin, age, disability, religion, sex, sexual orientation, 
gender, gender identity, veteran's status, marital status, or familial status. 
(B) Employment. For an employer, because of race, color, ethnicity, national 
origin, age, disability, religion, sex, sexual orientation, gender, gender identity, 
veteran's status, marital status, or familial status to refuse to hire or employ or 
bar or discharge from employment any person, or to discriminate against such 
person in compensation, conditions, or privileges of employment.   
(C) Housing. For any owner or lessor to discriminate against any person in the 
terms, conditions, or privileges of sale or rental of a dwelling, or in the provision 
of services or facilities therewith, or to refuse to negotiate for the sale or rental

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because of race, color, ethnicity, national origin, age, disability, religion, sex, 
sexual orientation, gender, gender identity, veteran's status, marital status, or 
familial status. 
(1) This Subsection shall not exclude or deny housing designated for senior 
living or for individuals with disabilities, or as otherwise designated or directed 
by the United States Department of Housing and Urban Development or the 
State of Arizona. 
(2) This Subsection shall not apply to the rental of rooms within a single 
residential dwelling or single residential lot (such as accessory dwelling units 
or duplexes) if the owner or lessor resides therein or thereon. 
(D) Labor Organizations. For a labor organization, because of race, color, 
ethnicity, national origin, age, disability, religion, sex, sexual orientation, 
gender, gender identity, veteran's status, marital status, or familial status, to 
exclude, expel, limit or restrict from its membership any person, or to provide 
segregated membership or otherwise discriminate in any manner against any of 
its members, applicants or employers. 
 
(E) City Contracts. For a city contractor or city vendor, or a grantee, because of 
race, color, ethnicity, national origin, age, disability, religion, sex, sexual 
orientation, gender, gender identity, veteran's status, marital status, or familial 
status, to refuse to hire or employ or bar or discharge from employment any 
person, or to discriminate against such person in compensation, conditions, or 
privileges of employment. 
34-4 EXCLUSIONS 
(A)  This Chapter shall not apply to: 
(1) A place of public accommodation to afford beneficial pricing or policies to 
senior citizens, veterans, students or individuals with disabilities. 
(2) A place of public accommodation operating solely as a single-sex fitness 
center or gymnasium as long as the fitness center or gymnasium does not 
include any other place of public accommodation as defined in this Chapter and 
does not discriminate against any other protected group identified in Section 
34-2. 
(3) A place of public accommodation that includes single-sex designated areas 
within the place of public accommodations, as long as the place of public 
accommodation does not discriminate against any other protected group 
identified in Section 34-2. 
(4) A religious corporation, association or society; or a school, college or 
university or other educational institution or institution of learning if the 
institution is in whole or substantial part controlled, managed, owned, or

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supported by a religious corporation, association or society; or the curriculum 
of the institution is directed toward the propagation of religion, except this 
Chapter shall apply to the employment or an employment opportunity with a 
religious organization, wherein the duties of the position pertain solely to 
activities of the organization that generate unrelated business taxable income 
subject to taxation under Section 511(a) of the Internal Revenue Code of 1986. 
(5) An expressive association whose membership of a person protected by this 
Chapter would significantly burden the association’s rights of expressive 
association under the First Amendment, federal or state statutes, as interpreted 
in binding judicial decisions, that would preempt or preclude enforcement of 
this Chapter. 
(6) Speech and expressive activities and the free exercise of religion protected 
under the First Amendment and other applicable federal and state statutes, as 
interpreted in binding judicial decisions, that would preempt or preclude 
enforcement of this Chapter.  
(7) An employer who observes the conditions of a bona fide affirmative action 
plan authorized pursuant to federal or state law or a bona fide seniority system 
that is not a pretext to evade the purposes of this Chapter. 
(8) The right of a place of public accommodation to remove or cause to be 
removed from such place any person under the influence of alcohol or other 
drugs, or who is engaged in boisterous conduct or conduct that would constitute 
criminal activity under any state or federal criminal law, or who violates any 
regulation of any place of public accommodation that applies to all persons,  
regardless of race, color, ethnicity, national origin, age, disability, religion, sex, 
sexual orientation, gender, gender identity, veteran’s status, marital status or 
familial status. 
(9) The United States government, any of its departments or agencies, or any 
corporation wholly owned by it; an Indian tribe; the state of Arizona or any of 
its departments, agencies, or political subdivisions; and any community college 
district or high school or elementary school district or public school, including 
charter schools, but excluding the City of Glendale.  
34-5 ENFORCEMENT PROVISIONS 
(A)   Administrative Responsibilities 
(1) The City Manager has the authority and responsibility for administering this 
Chapter.  The City Manager may delegate any of the City Manager’s authority 
or responsibilities to designees who shall have the same authority as the City 
Manager, as set forth in this Chapter. 
 
(2) The City Manager shall be responsible for the investigation, mediation, and 
conciliation of complaints filed pursuant to this Chapter.

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(3) The City Manager shall have the authority to issue citations for violations 
of this Chapter pursuant to this Chapter.  For a first violation under Section 34-
7(A)(1), the City Manager shall seek resolution through mediation or 
alternative means before issuing a citation.  For second, third or subsequent 
violations, the City Manager may seek resolution through mediation or 
alternative means before issuing a citation. 
     
(4) Upon issuance of a citation, the City Manager is authorized to take such 
actions as appropriate to carry out the enforcement of this Chapter. 
 
(5) Nothing in this Chapter shall preclude the City Manager from seeking 
voluntary compliance with the provisions of this Chapter, or from enforcing 
this Chapter through notices or warnings of violations or through other informal 
means designed to achieve compliance in the most efficient and effective 
manner under the circumstances. 
(B)Civil Violation Procedures 
 
(1) Within ninety (90) days of an alleged violation of this Chapter, a 
Complainant must file with the City Clerk a written verified complaint signed 
by the Complainant. The complaint shall set forth facts upon which it is based 
and shall identify the person alleged to have violated this Chapter. 
 
(2) To avoid multiple legal actions, if the Complainant has filed a complaint 
with a federal or state agency or court alleging the same facts, the City of 
Glendale complaint will be dismissed to allow the federal or state agency or 
court to address the allegations. 
 
(3) If the complaint states a claim that would be a violation of existing state or 
federal law or is within the jurisdiction of a federal or state agency, the City 
Manager shall refer the Complainant to the appropriate agency or tribunal and 
dismiss the complaint. 
 
(4) The City Manager will dismiss the complaint if it was untimely filed or if 
the location of the alleged violation of this Chapter did not occur within the City 
of Glendale.  The City Manager may dismiss the complaint on procedural or 
substantive grounds including, but not limited to, there is insufficient evidence 
to establish reasonable cause that a violation of this Chapter occurred. 
 
(5) If the complaint is not dismissed, the City Manager shall furnish the 
Respondent with a copy of the complaint. The Respondent may file, no later 
than thirty (30) days following receipt of the complaint, a written verified 
answer. The City Manager may grant an extension, upon a good faith request 
of the Respondent. If the Respondent fails to timely answer the complaint, the 
allegations in the complaint shall be deemed admitted, such person shall be 
deemed responsible for having committed the offenses described in the 
complaint, and a civil penalty shall be imposed pursuant to this Chapter.

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(6) At any time prior to a finding of responsible, whether by admission, default, 
or after a hearing, the City Manager may seek resolution through mediation. A 
resolution resulting from mediation shall not automatically be considered an 
admission. 
(7) If the complaint is not dismissed and mediation attempts are unsuccessful, 
the City Manager shall investigate the allegations of the discriminatory 
practices set forth in the complaint to determine if there is sufficient evidence 
to establish reasonable cause that there was a violation of this Chapter. If the 
City Manager determines that there is sufficient evidence to establish 
reasonable cause that the Respondent violated this Chapter, the City Manager 
shall issue a citation pursuant to Section 34-6 of this Chapter. 
34-6 CIVIL VIOLATION CITATION 
 
(A) The citation will be substantially in the form established by the City 
Manager. It shall advise the Respondent of the violations committed, either by 
written description of the violations or by designation of the City Code Section 
that was violated. The Civil Hearing Officer may permit amendments to the 
citation if substantial rights of the Respondent are not thereby prejudiced. The 
citation shall direct the Respondent to pay the civil sanction and all applicable 
fees as specified in Section 34-7 within the time period specified on the citation. 
The citation shall be served by personal service, or pursuant to A.R.S. § 9-
500.21. 
  
(B) The Respondent shall, within the time period specified on the citation, either 
pay the civil sanction and the fees, or appear in person or through an attorney 
before the Civil Hearing Officer and admit or deny the allegations contained in 
the citation. If the Respondent timely pays the fine and fees, either in person or 
by mailing payment to the City, the allegations in the citation shall be deemed 
admitted and such person shall be deemed responsible for having committed 
the offenses described in the citation.  If the Respondent appears and admits the 
allegations, the Civil Hearing Officer shall enter judgment against the 
Respondent and enter an appropriate sanction. If the Respondent appears and 
denies the allegations contained in the citation, the Civil Hearing Officer shall 
set the matter for hearing. 
  
(C) If the person served with a citation fails to pay the fine or fails to appear on 
or before the time directed to appear or at the time set for hearing by the Civil 
Hearing Officer, the allegations in the complaint shall be deemed admitted and 
the Civil Hearing Officer shall enter a finding of responsible and impose the 
applicable sanction as specified in Section 34-7. 
  
(D) All proceedings before the Civil Hearing Officer shall be informal and 
without a jury, except that testimony shall be given under oath or affirmation. 
The technical rules of evidence do not apply, except for statutory provisions 
relating to privileged communications. If the allegations in the citation are 
denied, the City is required to prove violations of this Chapter by a

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preponderance of the evidence. Pre-hearing discovery shall be permitted as 
determined by the Civil Hearing Officer.  The Civil Hearing Officer is 
authorized to make such orders as may be necessary or appropriate to fairly and 
efficiently determine the truth and decide the case at hand including, but not 
limited to, issuing subpoenas. 
  
(E) An appeal from final judgments of the Civil Hearing Officer may be taken 
pursuant to the Arizona Rules of Procedure for Special Actions. Appeals must 
include the basis for the appeal and be filed within 20 days of the final 
judgement. 
(F) Any judgment for civil fines or penalties pursuant to this Chapter may be 
collected as any other civil judgment. 
34-7 CIVIL PENALTIES 
(A) Any person who is found responsible for a violation of this Chapter, whether 
by admission, default, or after a hearing shall be issued a civil sanction as 
follows: 
 
(1) First Violation. A person found responsible for a first violation of this 
Chapter shall be fined a penalty of $300 per civil offense. 
 
(2) Second Violation. A person found responsible for a violation of this Chapter 
within twelve (12) months of being held responsible for a prior violation of this 
Chapter shall be fined not less than $300 nor more than $2,500 per civil offense. 
 
(3) Third Violation. A person found responsible for a violation of this Chapter 
within twenty-four (24) months of being held responsible for two prior 
violations of this Chapter, shall be fined not less than $600 nor more than 
$2,500 per civil offense. 
 
34-8 GENERAL PROVISIONS 
 
(A) This Chapter does not create a private cause of action. 
 
(B) It shall be a violation of this Chapter for a person who with the intent to 
promote or facilitate the commission of an offense under this Chapter: (i) 
solicits or commands another person to commit the offense; or (ii) aids, 
counsels, agrees to aid or attempts to aid another person in planning or 
committing an offense. A violation under this Section shall be subject to the 
same enforcement provisions and civil sanctions as all other violations under 
this Chapter. 
 
SECTION 2. RECITALS.  The recitals above are fully incorporated in this Ordinance by reference.  
 
SECTION 3. EFFECTIVE DATE.  The effective date of this Ordinance shall be one-hundred twenty 
(120) days following adoption by the Glendale City Council.

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SECTION 4. INTENT, INTERPRETATION AND APPLICATION.  Nothing in this Chapter is 
intended to alter or abridge other rights, protections, or privileges secured under any state or federal 
law.  This Chapter shall be construed, applied, and enforced in a manner consistent with the Arizona 
Constitution, Article 2, Section 6, the Free Exercise of Religion Act (FERA) (A.R.S. § 41-1493.01), 
and First Amendment jurisprudence relating to freedom of speech, expression, and the exercise of 
religion.  Because federal law substantially regulates employment-based health benefits, this 
ordinance does not regulate, and shall not apply to, employee-based health benefits.  This Chapter is 
not intended to, and shall not, prevent or preclude single-sex sports or recreational leagues or 
programs, as long as such sports, leagues or programs do not discriminate against any other protected 
group identified in Section 34-2. 
 
SECTION 5. PRESERVATION OF RIGHTS AND DUTIES. This Ordinance does not affect the 
rights and duties that matured, penalties that were incurred, or proceedings that were begun before 
the effective date of this Ordinance. 
SECTION 6. SEVERABILITY. If any section, subsection, sentence, clause, phrase, or portion of 
this Ordinance or any part of the material adopted herein by reference is for any reason held to be 
invalid or unconstitutional by the decision of a court of competent jurisdiction, such decision shall 
not affect the validity of the remaining portions thereof. 
 
 
PASSED, ADOPTED AND APPROVED by the Mayor and City Council of the City of 
Glendale, Maricopa County, Arizona, this 25th day of May, 2021. 
 
 
                                                 
Mayor Jerry P. Weiers 
ATTEST: 
 
                                                         
Julie K. Bower, City Clerk        (SEAL) 
 
APPROVED AS TO FORM: 
 
                                                        
Michael D. Bailey, City Attorney 
 
REVIEWED BY: 
 
                                                        
Kevin R. Phelps, City Manager