DIF Audit Report

City of Glendale — Regular Meeting (2021-06-08)

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Biennial Certified Audit of Land Use 
Assumptions, Infrastructure 
Improvement Plan, and Development 
Fees (July 1, 2018 – June 30, 2020) 
 
Final Report  /  June 1, 2021 
 CITY OF 
Glendale

5619 DTC Parkway, Suite 850  
Greenwood Village, CO 80111 
 
www.raftelis.com 
 
 
 
June 1, 2021 
 
Rebecca Chitwood, CPA 
Controller 
Budget & Finance 
City of Glendale 
5850 West Glendale, Suite 302 
Glendale, AZ 85301 
 
Subject:  Biennial Certified Audit of Land Use Assumptions, Infrastructure Improvements Plan and 
Development Fees (July 1, 2018 – June 30, 2020) 
 
The City of Glendale (City) retained Raftelis Financial Consultants Inc. (Raftelis) to complete an audit of the 
City’s land use assumptions (LUA), infrastructure improvement plan (IIP), and development impact fee (DIF) 
revenues and expenditures over the period of July 1, 2018 through June 30, 2020 (Audit Period) per Arizona 
Revised Statutes (ARS) §9-463.05. This report summarizes the results of the LUA, IIP, and DIF audit. 
 
The scope of the audit is limited to an audit of the LUA, IIP, and DIF assessments and expenditures outlined in 
the Accounting for the Collection and Use of Development Impact Fees Annual Report for Fiscal Years (FY) 
2018-19 and 2019-20. All fee amounts assessed and expenditures outlined are audited pursuant to the provisions in 
in the City Code Section 28 Article VI. (Development Impact Fees), as supported by the Land Use Assumptions, 
Infrastructure Improvements Plan, and Development Fees that took effect July 2014 (2014 LUA, IIP, and DIF 
Report)1, and the updated report that that took effect December 2019 (2019 LUA, IIP, and DIF Report)2. 
 
Per the statuary requirements of ARS §9-463.05, the study focused on charges assessed consistent with the adopted 
DIF schedules. The City maintains DIF assessment schedules varying by land use designation and/or customer 
classification and amongst multiple service areas. The 2014 LUA, IIP, and DIF Report provides for up to three (3) 
service areas within the City and up to six (6) service categories, based on the characteristics of development and 
services provided. New DIFs were implemented for up to seven (7) service categories using two (2) service areas 
beginning December 9, 2019.  
 
An additional provision of ARS §9-463.05 includes a “grandfathering” clause whereby a new or increased DIF is 
not assessed against a new development for a period of up to 24-months after: 
• 
the City issues the final approval for a commercial, industrial, or multifamily development OR  
• 
the date that the first building permit is issued for a residential development pursuant to an approved site 
plan or subdivision plat, provided that no subsequent changes are made to the approved site plan or 
subdivision plan that would increase the service units.  
The City has administered this provision by assessing previously adopted DIFs until the grandfathering period 
expires for applicable development(s). Additionally, the City has entered into various developer credit agreements 
whereby the DIF was referenced and the City has administered those agreements. The application of developer 
credits and grandfathering provisions is beyond the scope of the Biennial Audit requirements, but Raftelis worked 
 
1 Land Use Assumptions, Infrastructure Improvements Plan, and Development Fee Report, February 10, 2014.   
2 Land Use Assumptions, Infrastructure Improvements Plan, and Development Fee Report, September 24, 2019.

with City staff to identify instances where either the grandfathering provision or developer credit agreements were 
applied to permits during the Audit Period in situations where the assessed DIFs varied from the adopted DIFs. 
 
The City deposits DIF revenues into separate funds for each fee category and each fee area. Accordingly, the City 
maintains unique funds which are updated as new and/or amended LUA, IIP, and DIF Reports are completed. 
For example, additional funds were created following the 2019 LUA, IIP, and DIF Report and associated fees that 
were effective beginning December 9, 2019. Expenditures or uses of DIFs by category over the Audit Period are 
consistent with the uses documented in the adopted LUA, IIP, and DIF Reports. 
 
The overall audit approach followed by Raftelis was to: 
 
1. Review the reported Audit Period growth by each land use classification against the categories provided 
for in the LUA, IIP, and DIF Report. 
2. Review the DIF revenues reported against independently calculated amounts based on the appropriate 
criteria, to check the accuracy of assessed charges.  
3. Compare the actual expenditures reported over the Audit Period against the LUA, IIP, and DIF Report to 
verify that funded projects were included in each report.  
Raftelis worked with City staff following the initial identification of calculated permit revenues that varied from 
reported DIF revenues provided by the City over the Audit Period. Additional discussion regarding the process of 
the Biennial Audit of the DIF, LUA, IIP, revenues, and expenditures is detailed in the body of this report.  
 
The following provides a summary of each of the study elements.  
 
• 
LUA Audit: The permit data provided by the City are used to review actual growth over the Audit Period to 
the forecasted level of growth in the City’s LUA, IIP, and DIF Report.  
• 
IIP Audit: The City met the requirements of the IIP as part of the LUA, IIP, and DIF Report previously 
identified which support the DIFs in place over the Audit Period. The IIP related audit requirements are 
limited to confirming actual uses of DIF revenues over the Audit Period were consistent with the 
improvements identified, and fees were assessed to development by fee category and/or service area as 
detailed within the LUA, IIP, and DIF Report.  
• 
Revenue Audit: To test for revenue assessment accuracy, the DIFs identified in the LUA, IIP, and DIF Report 
were applied by Raftelis to each of the permits, based on the service area, fee category, Equivalent 
Development Units (EDUs) and land use classification provided. These calculated DIF revenues were 
compared to the DIF amount reported by the City during the Audit Period. Any record showing a difference 
was considered a potential error, subject to additional review and validation.  
• 
Expense Audit: Audit Period expenditures are identified in the Accounting for the Collection and Use of 
Development Impact Fees Annual Report for Fiscal Years (FY) 2018-19 and 2019-20.  
Pursuant to the discussion and analysis contained in this report the following findings are provided: 
 
1. The difference between growth forecasted in the LUA as part of the 2020 LUA, IIP, and DIF Reports and 
the actual growth experienced by the City should be monitored but is not an area of immediate concern. 
Growth often occurs less linearly as certain development may occur more rapidly than others and can be 
influenced by various external factors. If the actual growth continues to be significantly lower than 
anticipated in the LUA, IIP, and DIF Report, the City should consider updating the LUA forecast to reflect 
more appropriate growth levels. 
2. The completed revenue audit has not found any material discrepancies when compared to the DIFs 
identified in the LUA, IIP, and DIF Reports.

3. Based on the information obtained through the City’s Accounting for the Collection and Use of 
Development Impact Fees Annual Report for FY 2018-19 and 2019-20, there are no discrepancies between 
expenditures identified in the LUA, IIP, and DIF Reports. 
Raftelis is pleased to present our findings and analysis of the Biennial Audit of the City’s DIF program to the City. 
Please contact Andrew Rheem regarding this report. 
 
Sincerely, 
 
RAFTELIS  
 
 
 
Andrew Rheem 
 
Senior Manager

CITY OF GLENDALE 
BIENNIAL CERTIFIED AUDIT 
 
Table of Contents 
 
 
1. 
INTRODUCTION AND BACKGROUND .................................... 9 
1.1. 
SCOPE OF WORK ................................................................................... 9 
1.2. 
ARS §9-463.05 SUMMARY ..................................................................... 9 
1.2.1. 
Grandfather Provisions............................................................................................ 10 
1.2.2. 
Designated DIF Funds .............................................................................................. 10 
1.3. 
EXISTING DIFS ...................................................................................... 12 
2. 
STUDY PROCESS ................................................................... 18 
2.1. 
AUDIT APPROACH ............................................................................... 18 
2.2. 
DATA PROVIDED BY CITY ................................................................... 18 
2.3. 
LAND USE ASSUMPTIONS AUDIT ...................................................... 19 
2.4. 
INFRASTRUCTURE IMPROVEMENTS PLAN AUDIT .......................... 21 
2.5. 
IIP EXPENSE AUDIT ............................................................................. 22 
2.6. 
DIF REVENUE AUDIT ........................................................................... 23 
2.7. 
ADJUSTMENTS AND FEEDBACK FROM CITY .................................. 24 
2.8. 
OVERALL FINDINGS ............................................................................ 25

CITY OF GLENDALE 
BIENNIAL CERTIFIED AUDIT 
List of Tables  
Table 1: 2003 Fees Fund Summary .............................................................................................................. 10 
Table 2: 2012 Fees Fund Summary .............................................................................................................. 11 
Table 3: 2014 Fees Fund Summary .............................................................................................................. 11 
Table 4: 2019 Fees Fund Summary .............................................................................................................. 11 
Table 5: Fire Protection DIFs prior to 12/9/2019 .......................................................................................... 13 
Table 6: Fire Protection DIFs effective 12/9/2019 ........................................................................................ 14 
Table 7: Police DIFs prior to 12/9/2019 ........................................................................................................ 14 
Table 8: Police DIFs effective 12/9/2019 ...................................................................................................... 14 
Table 9: Parks and Recreation DIFs prior to 12/9/2019 .............................................................................. 14 
Table 10: Parks and Recreation DIFs effective 12/9/2019 .......................................................................... 15 
Table 11: Streets DIFs prior to 12/9/2019 ..................................................................................................... 15 
Table 12: Streets DIFs effective 12/9/2019 ................................................................................................... 15 
Table 13: Library DIFs effective 12/9/2019 ................................................................................................... 15 
Table 14: Water DIFs prior to 12/9/2019 ....................................................................................................... 16 
Table 15: Water DIFs effective 12/9/2019 ..................................................................................................... 16 
Table 16: Wastewater DIFs prior to 12/9/2019 ............................................................................................. 17 
Table 17: Wastewater DIFs effective 12/9/2019 ........................................................................................... 17 
Table 18: Audit Period DIF Charges, EDUs, and Revenues by Fee Category .......................................... 19 
Table 19: Single Family Residential Non-Utility LUA Audit ....................................................................... 20 
Table 20: Multifamily Residential Non-Utility LUA Audit ............................................................................ 20 
Table 21: Industrial Non-Utility LUA Audit .................................................................................................. 20 
Table 22: Commercial Non-Utility LUA Audit .............................................................................................. 20 
Table 23: Institutional Non-Utility LUA Audit .............................................................................................. 20 
Table 24: Office & Other Services Non-Utility LUA Audit .......................................................................... 20 
Table 25: Wastewater Residential LUA Audit .............................................................................................. 20 
Table 26: Wastewater Non-Residential LUA Audit ..................................................................................... 21 
Table 27: Water Residential LUA Audit ....................................................................................................... 21 
Table 28: Water Non-Residential LUA Audit ............................................................................................... 21 
Table 29: DIF Expenditures, FY 2018 - 2019 ................................................................................................ 22 
Table 30: DIF Expenditures, FY 2019 - 2020 ................................................................................................ 23 
Table 31: DIF Records for Additional Review ............................................................................................. 24 
 
 
List of Figures  
Figure 1: DIF Service Zones effective prior to December 9, 2019 ............................................................. 12 
Figure 2: DIF Service Zones effective December 9, 2019 ........................................................................... 13 
 
List of Appendices  
APPENDIX A: DIF Records Subject to Additional Review with Response from City

CITY OF GLENDALE 
BIENNIAL CERTIFIED AUDIT 
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BIENNIAL CERTIFIED AUDIT       9 
1. Introduction and 
Background 
 
 
1.1. Scope of Work 
The City of Glendale (City) retained Raftelis Financial Consultants Inc. (Raftelis) to complete an audit of the 
City’s Land Use Assumptions (LUA), Infrastructure Improvement Plan (IIP), and Development Impact Fee (DIF) 
revenues and expenditures over the period of July 1, 2018 through June 30, 2020 (Audit Period) per Arizona 
Revised Statutes (ARS) §9-463.05. The scope of the audit is limited to an audit of the LUA, IIP, and DIF 
assessments and planned expenditures outlined in the Accounting for the Collection and Use of Development 
Impact Fees Annual Report for Fiscal Year (FY) 2018-19 and FY 2019-20. All fee amounts and expenditures 
outlined are audited pursuant to the provisions in the City Code Section 28 Article VI. – Development Impact 
Fees, as supported by the Land Use Assumptions, Infrastructure Improvements Plan, and Development Fees that 
took effect July 2014 (2014 LUA, IIP, and DIF Report)3, and the updated report that that took effect December 
2019 (2019 LUA, IIP, and DIF Report)4.  
 
The three areas of focus of the audit include: 
 
• 
A review and comparison of the LUA forecast within the 2014 LUA, IIP, and DIF Report to actual 
development by classification and service area. 
• 
An audit of the DIF revenues assessed as authorized by DIF category and/or service area match the adopted 
DIF assessment schedule.  
• 
An audit to confirm the expenditures or use of funds from DIFs by fee category and/or service area were 
identified within the 2014 LUA, IIP, and DIF Report. 
 
1.2. ARS §9-463.05 Summary 
ARS §9-463.05 contains the Arizona statutory guidance, restrictions and requirements governing assessment, 
collection, and reporting of DIFs. Per ARS §9-463.055, as a condition of assessing DIFs, the City is required to 
either: 
 
• 
Establish an infrastructure improvements advisory committee or  
• 
Complete a biennial audit 
 
The City did not establish an infrastructure improvement advisory committee and is therefore completing the 
biennial audit for the 2-year audit period. The most recent audit for FY 2016-17 and FY 2017-18 was completed by 
Heinfeld, Meech & Co., P.C. with the results documented in the report dated January 30, 2020. The statutory 
requirements for the audit per ARS §9-463.056 is detailed as follows. 
 
 
3 Land Use Assumptions, Infrastructure Improvements Plan, and Development Fee Report, February 10, 2014.   
4 Land Use Assumptions, Infrastructure Improvements Plan, and Development Fee Report, September 24, 2019.   
5 Subsection G, paragraphs 1 and 2. 
6 Subsection G, paragraph 2.

10      CITY OF GLENDALE 
In lieu of creating an advisory committee pursuant to paragraph 1 of this subsection, provide for a biennial 
certified audit of the municipality’s land use assumptions, infrastructure improvements plan and development 
fees. An audit pursuant to this paragraph shall be conducted by one or more qualified professionals who are not 
employees or officials of the municipality and who did not prepare the infrastructure improvements plan. The 
audit shall review the progress of the infrastructure improvements plan, including the collection and expenditures 
of development fees for each project in the plan, and evaluate any inequities in implementing the plan or 
imposing the development fee. The municipality shall post the findings of the audit on the municipality’s 
website or the website of an association of cities and towns if the municipality does not have a website and shall 
conduct a public hearing on the audit within sixty days of the release of the audit to the public.  
 
Based on the statuary requirements, the study focused on charges assessed consistent with the adopted DIF 
schedules. The City maintains DIF and assessment schedules varying by land use designation and/or customer 
classification and amongst multiple service areas. Figures 1, and 2 detail the service area boundaries for DIFs. 
  
Expenditures or uses of DIFs by category over the Audit Period are consistent with the uses documented in the 
adopted 2014 LUA, IIP, and DIF Report. 
 
1.2.1. GRANDFATHER PROVISIONS 
As will be presented and discussed in this report, the City implemented the grandfather provisions over the course 
of the audit period pursuant to subsection F of ARS §9-463.05 that reads in part: 
 
A municipality's development fee ordinance shall provide that a new development fee or an increased portion of 
a modified development fee shall not be assessed against a development for twenty-four months after the date 
that the municipality issues the final approval for a commercial, industrial or multifamily development or the 
date that the first building permit is issued for a residential development pursuant to an approved site plan or 
subdivision plat, provided that no subsequent changes are made to the approved site plan or subdivision plat 
that would increase the number of service units. 
 
1.2.2. DESIGNATED DIF FUNDS 
The City deposits DIF revenues into separate funds for each fee category and each fee area. Following the 2012 
modifications of ARS §9-463.05, the City has followed a practice of creating unique funds tied to each LUA, IIP, 
and DIF study update. Fund numbers reflect the date ranges for which DIF revenues were collected. Table 1 
through Table 4 summarize the fund names and numbers for the DIF revenues collected since the 2003 when 
stand-alone DIF funds were first established.  
 
Table 1: 2003 Fees Fund Summary 
Fund Name 
Fund Number 
2003-DIF Library Blding sb1525 
4120 
2003-DIF Fire Prot Fac sb1525 
4130 
2003-DIF Police Facilit sb1525 
4180 
2003-DIF Citywide Parks sb1525 
4230 
2003DIF CitywideREC/FACsb1525 
4250 
2003-DIF Libraries sb 1525 
4270 
2003-DIF Citywide Open Space 
4290 
2003-DIF Parks Dev Zn 1 sb1525 
4300 
2003-DIF Parks&Rec Zn 2 sb1525 
4350 
2003-DIF Parks Dev Zn 3 sb1525 
4370 
2003-DIF RoadwayImprove sb1525 
4390 
2003-DIF General Government 
4440

BIENNIAL CERTIFIED AUDIT       11 
 
Table 2: 2012 Fees Fund Summary 
Fund Name 
Fund Number 
2012-DIF Fire Protection Facil 
4140 
2012-DIF Police Facilities 
4190 
2012-DIF Citywide Parks 
4240 
2012-DIF Citywd Recreation Fac 
4260 
2012-DIF Libraries 
4280 
2012-DIF Parks Dev Zone 1 
4310 
2012-DIF Parks Dev Zone 2 
4360 
2012-DIF Parks Dev Zone 3 
4380 
2012-DIF Roadway Improve 
4400 
 
Table 3: 2014 Fees Fund Summary 
Fund Name 
Fund Number 
2014-DIF Fire Zone 1 East 
4150 
2014-DIF Fire Zone 2 West 101 
4160 
2014-DIF Fire Zone 3 West 303 
4170 
2014-DIF Police Zone 1 East 
4200 
2014-DIF Police Zn 2 West 101 
4210 
2014-DIF Police Zn 3 West 303 
4220 
2014-DIF Parks & Rec Zn 1 East 
4320 
2014-DIF Parks&Rec Zn 2 W 101 
4330 
2014-DIF-Parks&Rec Zn 3 W 303 
4340 
2014-DIF Streets Zone 1 East 
4410 
2014-DIF Streets Zn 2 West 101 
4420 
2014-DIF Streets Zn 3 West 303 
4430 
2014-Water DIF Zone 1 East 
6050 
2014-Water DIF Zone 2 West 101 
6060 
2014-Water DIF Zone 3 West 303 
6070 
2014-Sewer DIF Zone 1 East 
6080 
2014-Sewer DIF Zone 2 West 101 
6090 
2014-Sewer DIF Zone 3 West 303 
6100 
 
Table 4: 2019 Fees Fund Summary 
Fund Name 
Fund Number 
2019-DIF-Fire East 
4171 
2019-DIF-Fire West 
4172 
2019-DIF-Police East 
4221 
2019-DIF-Police West 
4222 
2019-DIF-Libraries East 
4281 
2019-DIF-Libraries West 
4282 
2019-DIF-Parks & Rec East 
4381 
2019-DIF-Parks & Rec West 
4382 
2019-DIF-Streets East 
4431 
2019-DIF-Streets West 
4432 
2019-Water DIF East 
6071 
2019-Sewer DIF East 
6101

12      CITY OF GLENDALE 
1.3. Existing DIFs 
The 2014 LUA, IIP, and DIF Report provides for up to three service zones within the City and up to six service 
categories, based on the characteristics of development and services provided. The service zones prior to 
December 9, 2019 are depicted within Figure 17. New DIFs were implemented using two (2) service zones and up 
to seven (7) service categories beginning December 9, 2019 as shown in Figure 28. 
 
Figure 1: DIF Service Zones effective prior to December 9, 2019 
 
 
 
7 Map used in Figure 1 obtained from Accounting for the Collection and Use of Development Impact Fees Annual 
Report as of June 30, 2019. 
8 Map used in Figure 2 obtained from Accounting for the Collection and Use of Development Impact Fees Annual 
Report as of June 30, 2020.

BIENNIAL CERTIFIED AUDIT       13 
Figure 2: DIF Service Zones effective December 9, 2019 
 
For fire protection, police, park, and streets, DIFs for residential development are assessed per dwelling unit. DIFs 
for non-residential classes (commercial, office/ other, industrial, and institutional) are assessed per 1,000 square 
feet of building space.  
 
DIFs were adjusted effective December 9, 2019 and include a new fee for libraries. Permits issued before 
December 9, 2019 were subject to the previous DIF, while those issued since December 9, 2019 were subject to the 
amended DIFs. The original and amended fees are shown in Table 5 through Table 17.  
 
Table 5: Fire Protection DIFs prior to 12/9/2019 
 
Description 
Unit 
Residential  
Single Unit 
Per Dwelling 
Residential 2+ 
Units per 
Structure 
Per Dwelling 
Commercial 
Per 1000 sqft 
Office/ 
Other 
Industrial 
Per 1000 
sqft 
Institutional 
Per 1000 sqft 
Per 1000 
sqft 
East Glendale [1] 
$1,146  
$652 
$239  
$563  
$129  
$166  
West 101 Glendale [2] 
1,146  
652  
 239  
 563  
 129 
 166  
West 303 Glendale [3] 
--  
--  
 239  
 563  
 129  
166  
__________ 
[1] From 75th avenue east to Glendale’s city limits. 
[2] 75th Avenue west to 115th Avenue 
[3] West of 115th Avenue.

14      CITY OF GLENDALE 
Table 6: Fire Protection DIFs effective 12/9/2019 
 
Description 
Unit 
Residential  
Single Unit 
Per Dwelling 
Residential 2+ 
Units per 
Structure 
Per Dwelling 
Commercial 
Per 1000 sqft 
Office/Other 
Per 1000 sqft 
Industrial 
Per 1000 sqft 
Institutional 
Per 1000 sqft 
East Glendale [1] 
$655 
$433  
$789  
$308  
$106  
$408 
West Glendale [2] 
 655  
433  
789  
308  
106  
408 
__________ 
[1] East of 115th Avenue 
[2] West of 115th Avenue 
 
Table 7: Police DIFs prior to 12/9/2019 
 
Description 
Unit 
Residential 
Single Unit 
Per Dwelling 
Residential 2+ 
Units per 
Structure 
Per Dwelling 
Commercial 
Office/ 
Other 
Industrial 
Institutional 
Per 1000 
sqft 
Per 1000 
sqft 
Per 1000 
sqft 
Per 1000 
sqft 
East Glendale [1] 
 $339  
$193  
 $99  
 $39  
 $12  
 $36 
West 101 Glendale [2] 
 339  
193  
 99  
39  
 12  
36  
West 303 Glendale [3] 
--  
--  
99  
39 
12  
36  
__________ 
[1] From 75th avenue east to Glendale’s city limits. 
[2] 75th Avenue west to 115th Avenue 
[3] West of 115th Avenue. 
 
Table 8: Police DIFs effective 12/9/2019 
 
Description 
Unit 
Residential 
Single Unit 
Per Dwelling 
Residential 2+ 
Units per 
Structure 
Per Dwelling 
Commercial 
Per 1000 
sqft 
Office/Other 
Per 1000 sqft 
Industrial 
Per 1000 
sqft 
Institutional 
Per 1000 
sqft 
East Glendale [1] 
 $719  
$475  
 $867  
 $339  
 $117  
 $448  
West Glendale [2] 
 719  
475  
 867  
339 
117 
448  
__________ 
[1] East of 115th Avenue 
[2] West of 115th Avenue 
 
Table 9: Parks and Recreation DIFs prior to 12/9/2019 
 
Description 
Unit 
Residential 
Single Unit 
Per Dwelling 
Residential 2+ 
Units per 
Structure 
Per Dwelling 
Commercial 
Per 1000 
sqft 
Office/ Other 
Per 1000 sqft 
Industrial 
Per 1000 sqft 
Institutional 
Per 1000 
sqft 
East Glendale [1] 
 $909  
 $517  
 $43  
$101  
$23  
$30  
West 101 Glendale [2] 
 909  
517  
43  
101  
 23  
 30  
West 303 Glendale [3] 
--  
--  
0  
0  
0  
 0  
__________ 
[1] From 75th avenue east to Glendale’s city limit. 
[2] 75th Avenue west to 115th Avenue 
[3] West of 115th Avenue.

BIENNIAL CERTIFIED AUDIT       15 
 
Table 10: Parks and Recreation DIFs effective 12/9/2019 
 
Description 
Unit 
Residential 
Single Unit 
Per Dwelling 
Residential 2+ 
Units per 
Structure 
Per Dwelling 
Commercial 
Per 1000 sqft 
Office/Other 
Per 1000 sqft 
Industrial 
Per 1000 
sqft 
Institutional 
Per 1000 sqft 
East Glendale [1] 
 $936  
 $618  
 $97  
$123  
$48  
$38  
West Glendale [2] 
 936  
618  
 97  
 123  
48  
38  
__________ 
[1] East of 115th Avenue  
[2] West of 115th Avenue 
 
Table 11: Streets DIFs prior to 12/9/2019 
 
Description 
Unit 
Residential 
Single Unit 
Per Dwelling 
Residential 
2+ Units per 
Structure 
Per Dwelling 
Commercial 
Per 1000 sqft 
Office/ Other 
Per 1000 sqft 
Industrial 
Per 1000 
sqft 
Institutional 
Per 1000 sqft 
East Glendale [1] 
 $1,551  
 $865  
 $2,210  
 $957  
 $308 
 $883  
West 101 Glendale [2] 
 3,522  
1,963  
 5,017  
2,172  
 701  
 2,005  
West 303 Glendale [3] 
--  
--  
8,260  
 3,575  
1,154  
3,301  
__________ 
[1] From 75th avenue east to Glendale’s city limits. 
[2] 75th Avenue west to 115th Avenue 
[3] West of 115th Avenue. 
 
Table 12: Streets DIFs effective 12/9/2019 
 
Description 
Unit 
Residential 
Single Unit 
Per Dwelling 
Residential 2+ 
Units per 
Structure 
Per Dwelling 
Commercial 
Per 1000 
sqft 
Office/Other 
Per 1000 
sqft 
Industrial 
Per 1000 
sqft 
Institutional 
Per 1000 
sqft 
East Glendale [1] 
 $3,635  
 $2,819  
 $4,806  
 $1,831 
 $634  
 $2,422  
West Glendale [2] 
[3] 
[3]  
[3]   
[3]   
[3] 
[3] 
__________ 
[1] East of 115th Avenue 
[2] West of 115th Avenue 
[3] Determined on a case-by-case basis. 
 
 
Table 13: Library DIFs effective 12/9/2019 
 
Description 
Unit 
Residential 
Single Unit 
Per Dwelling 
Residential 2+ 
Units per 
Structure 
Per Dwelling 
Commercial 
Per 1000 sqft 
Office/Other 
Per 1000 
sqft 
Industrial 
Per 1000 
sqft 
Institutional 
Per 1000 
sqft 
East Glendale [1] 
 $195  
 $129  
 $19  
 $24  
 $9  
 $7  
West Glendale [2] 
 195  
129 
19 
24 
9 
7 
__________ 
[1] East of 115th Avenue 
[2] West of 115th Avenue

16      CITY OF GLENDALE 
 
For utility service, new development is generally responsible for purchasing capacity in the system based on 
potential demand. Potential demand is measured in many ways throughout the water and wastewater utility 
industry, with meter size serving as a relatively simple and commonly used assessment option. For the water and 
wastewater services identified in Table 14 through Table 17, DIFs are based on water meter size and are the same 
regardless of development type.  
 
Water and wastewater DIFs are assessed in up to three service areas which are comprised of sub-areas shown in 
Figures 1 and 2 and summarized below: 
• 
Prior to December 9, 2019: 
o 
East Glendale and West 101 Glendale, covering the area east of 115th Avenue. 
o 
West 303 Glendale, covering the area west of 115th Avenue. 
• 
From December 9, 2019 onwards: 
o 
East Glendale, covering the area east of 115th Avenue. 
o 
West Glendale, covering the area west of 115th Avenue. 
 
Table 14: Water DIFs prior to 12/9/2019 
 
Meter Size (all 
development types) 
East Glendale &  
West 101 Glendale [1] 
West 303 
Glendale [2] 
0.75 inch 
$2,761  
$0  
1.0 inch 
 4,607  
0  
1.5 inch 
 9,183  
0  
2.0 inch 
 14,695  
0  
3.0 inch 
 29,413  
0  
4.0 inch 
 45,950  
0  
6.0 inch 
 91,867  
0  
8.0 inch 
 146,991  
0  
__________ 
[1] East from 115th Avenue to city limits. 
[2] West of 115th Avenue. 
 
Table 15: Water DIFs effective 12/9/2019 
 
Meter Size (all 
development types) 
East Glendale [1] 
West Glendale 
[2] 
0.75 inch 
$2,923  
$0  
1.0 inch 
 4,878  
0  
1.5 inch 
 9,722  
0  
2.0 inch 
 15,558  
0  
3.0 inch 
 31,139  
0 
4.0 inch 
 48,647  
0  
6.0 inch 
 97,259  
0  
8.0 inch 
155,617  
0  
__________ 
[1] East of 115th Avenue 
[2] West of 115th Avenue

BIENNIAL CERTIFIED AUDIT       17 
 
 
Table 16: Wastewater DIFs prior to 12/9/2019 
 
Meter Size (all 
development types) 
East Glendale &  
West 101 Glendale [1] 
West 303 
Glendale [2] 
0.75 inch 
$1,944  
$0  
1 inch 
3,243  
0  
1.5 inch 
6,462  
0  
2.0 inch 
10,341  
0  
3.0 inch 
20,696  
0 
4.0 inch 
32,331  
0  
6.0 inch 
64,637  
0  
8.0 inch 
103,420  
0  
__________ 
[1] East from 115th Avenue to city limits. 
[2] West from 115th Avenue  
 
Table 17: Wastewater DIFs effective 12/9/2019 
 
Meter Size (all 
development types) 
East 
Glendale [1] 
West 
Glendale [2] 
0.75 inch 
$1,609 
$0  
1 inch 
2,684 
0  
1.5 inch 
5,346 
0  
2.0 inch 
8,553 
0  
3.0 inch 
17,117 
0 
4.0 inch 
26,739 
0  
6.0 inch 
53,456 
0  
8.0 inch 
85,530 
0  
        __________ 
        [1] East of 115th Avenue 
        [2] West of 115th Avenue

18      CITY OF GLENDALE 
2. Study Process 
 
2.1. Audit Approach 
Raftelis first reviewed the DIF revenues reported against independently calculated amounts based on the 
appropriate criteria to check the accuracy of assessed charges. Next, the actual expenditures reported over the 
Audit Period were compared against the LUA, IIP, and DIF Report to verify that funded projects were included. 
Finally, the reported Audit Period growth by each land use classification was reviewed against the categories 
provided for in the LUA, IIP, and DIF Report. 
 
2.2. Data Provided by City 
 
To assist with the review of the DIF charges, Raftelis requested permit data that could be used to recalculate the 
DIFs assessed by the city. Necessary data fields required to independently recalculate and review the assessed DIFs 
include:  
• 
Permit Number 
• 
Issue Date 
• 
Paid Date 
• 
Fee Category 
• 
Customer Type 
• 
Fee Area 
• 
Quantity 
• 
EDUs 
o 
Residential Dwelling Units 
o 
Square Feet of Floor Area 
o 
Meter Size 
• 
Fee Amount 
• 
Paid Amount 
The City was unable to provide a single report with all the required data, and thus provided three separate data 
sources with unique permit identifiers enabling the reports to be merged. Because the Certified Audit of Land Use 
Assumptions, Infrastructure Improvements Plan and Development Fees is a biennial requirement, Raftelis 
recommends the City consider investing time into developing a permit data tracking tool to ensure the data identified 
above is available in a single report to streamline future audits.  
 
One of the reports included a field titled “Fee Description” which identifies the fee category, fee area, and customer 
classification. The one exception is non-residential utility DIFs (water and wastewater) are not distinguishable by 
customer classification, thus we reviewed non-residential utility DIFs in aggregate.  
 
The DIF charges provided span seven fee categories and total approximately $12.3 million in DIF revenues over 
the Audit Period. The DIF revenue over the Audit Period per the Accounting for the Collection and Use of 
Development Impact Fees Annual Reports totals $12,251,880 compared to $12,336,929 based on the permit level 
detail provided by the City. This difference of $85,048, or 0.7%, was deemed immaterial for purposes of this audit 
and Raftelis relied on the detail provided by the City for review. The DIF revenue was calculated using the DIF 
assessment schedules identified in the LUA, IIP, and DIF Reports. DIF revenues may then be adjusted by the City 
to account for grandfathering provisions (per ARS §9-463.05F) and/or developer credits. The total impact fee

BIENNIAL CERTIFIED AUDIT       19 
charges, DIF revenues per the Permit Detail, and DIF revenues per the Accounting for the Collection and Use of 
Development Impact Fees Annual Reports for the Audit Period are provided in Table 18.  
 
Table 18: Audit Period DIF Charges, EDUs, and Revenues by Fee Category 
 
Description 
DIF Charges 
DIF 
Revenues -  
Permit Detail 
DIF Revenues -  
Annual  
Reports 
Parks 
569 
$957,280 
$951,153 
Libraries 
209 
58,664 
57,689 
Police 
576 
755,956 
751,114 
Fire 
574 
1,650,126 
1,652,972 
Streets 
575 
4,401,592 
4,394,009 
Water 
659 
2,939,171 
2,895,162 
Wastewater 
590 
1,574,140 
1,549,782 
Total 
3,752 
$12,336,929 
$12,251,880 
 
 
2.3. Land Use Assumptions Audit 
 
The permit data provided by the City were used to compare actual growth over the Audit Period to the forecasted 
level of growth in the City’s LUA, IIP, and DIF Report. The growth identified in the report was provided for each 
year, Raftelis reviewed the projected growth for 2019 and 2020 as expected over the Audit Period. Non-utility DIF 
EDU growth is projected in housing units for residential and floor area for non-residential customer classes. Utility 
DIF EDU growth is projected based on number of new connections, broken out between residential and non-
residential. A table is provided for each customer fee category that compares the actual growth in EDUs, EDUs 
forecast by the LUA, and the actual growth as a percentage of the LUA forecast growth.  
 
The LUA forecast is compared to actual development over the two-year Audit Period for the following: 
 
Non-Utility LUA Projections 
• 
Single Family Residential – Table 19 
• 
Multifamily Residential – Table 20 
• 
Industrial – Table 21 
• 
Commercial – Table 22 
• 
Institutional – Table 23 
• 
Office & Other Services – Table 24 
 
Utility LUA Projections 
• 
Wastewater Residential – Table 25 
• 
Wastewater Non-Residential – Table 26 
• 
Water Residential – Table 27 
• 
Water Non-Residential – Table 28

20      CITY OF GLENDALE 
Table 19: Single Family Residential Non-Utility LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
216 
417 
51.8% 
FY 2019-20 
295 
420 
70.2% 
Total 
511 
837 
61.1% 
 
 
 
Table 20: Multifamily Residential Non-Utility LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
564 
202 
279.2% 
FY 2019-20 
74 
204 
36.3% 
Total 
638 
406 
157.1% 
 
Table 21: Industrial Non-Utility LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
 134  
 197  
67.8% 
FY 2019-20 
 3,611  
 200  
1805.4% 
Total 
 3,745  
 397  
943.2% 
 
Table 22: Commercial Non-Utility LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
 31  
 371  
8.4% 
FY 2019-20 
 57  
 378  
15.0% 
Total 
 88  
 749  
11.7% 
 
Table 23: Institutional Non-Utility LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
 93  
 37  
250.3% 
FY 2019-20 
 33  
 37  
88.9% 
Total 
 126  
 74  
169.6% 
 
Table 24: Office & Other Services Non-Utility LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
 193  
 342  
56.4% 
FY 2019-20 
 302  
 355  
85.1% 
Total 
 495  
 697  
71.0% 
 
Table 25: Wastewater Residential LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
 210  
 312  
67.3% 
FY 2019-20 
 293  
 316  
92.7% 
Total 
 503  
 628  
80.1%

BIENNIAL CERTIFIED AUDIT       21 
 
Table 26: Wastewater Non-Residential LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
 45  
 136  
33.1% 
FY 2019-20 
 43  
 139  
30.9% 
Total 
 88  
 275  
32.0% 
 
Table 27: Water Residential LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
 210  
 343  
61.2% 
FY 2019-20 
 293  
 345  
84.9% 
Total 
 503  
 688  
73.1% 
 
Table 28: Water Non-Residential LUA Audit 
Fiscal Year 
Actual EDUs 
LUA Forecast 
EDUs 
Actual as % of 
LUA 
FY 2018-19 
 69  
 107  
64.5% 
FY 2019-20 
 88  
 110  
80.0% 
Total 
 157  
 217  
72.4% 
 
 
As shown in Table 19 though Table 28, the overall growth in EDUs for the study period is generally lower than the 
forecast provided in the City’s LUA, IIP, and DIF Report. Despite this trend, several land use categories 
experienced more growth than anticipated. Growth in industrial and institutional land use, or square footage of 
floor area, was higher than anticipated. Similarly, growth in multifamily land use, or number of units, was 157.1% 
of forecast for the Audit Period.  
 
The differences in actual and forecast growth are not a cause for immediate concern or action as growth is not 
always consistent. The City should continue to monitor this trend in future audits. If the actual growth continues to 
be significantly lower than anticipated in the LUA, IIP, and DIF Report, the City should consider updating the 
LUA forecast to reflect more appropriate growth levels. 
 
2.4. Infrastructure Improvements Plan Audit 
 
Multiple elements are required to be included as part of the IIP per ARS §9-463.05. These elements include 
identifying existing facilities with available capacity to serve new customers, documenting the respective service 
levels, and identifying future improvements and capacity added which may also be necessary to serve future 
customers over a 10- to 15-year period. The City met the requirements of the IIP as part of the LUA, IIP, and DIF 
Report previously identified which support the DIFs in place over the Audit Period. 
 
Many aspects of the IIP will be updated in future DIF updates as required by ARS §9-463.05, similar to the process 
the City completed as documented within the 2019 LUA, IIP, and DIF Report. This audit is focused on how the 
City has administered the DIF in assessing new and increased development consistent with the adopted fee 
schedules and using the restricted revenues for the purpose stated within the adopted reports. As a result, the IIP-
related audit requirements are limited to:

22      CITY OF GLENDALE 
 
1. DIFs were assessed to development by fee category and service area as detailed within the adopted IIP and 
2. Confirming that actual uses of DIF revenues over the Audit Period were consistent with the improvements 
identified. Raftelis compared DIF revenues and expenses against the IIP section of the LUA, IIP, and DIF 
Report. 
 
2.5. IIP Expense Audit 
 
During the Audit Period, there were several expenditures from the DIF funds associated with the LUA, IIP, and 
DIF Report. The expenditures are identified in the Development Impact Fee Annual Reports for FY 2018-19 and 
FY 2019-20. Pages 6-10 and 7-11 of the FY 2018-19 and FY 2019-20 Accounting for the Collection and Use of 
Development Impact Fees Annual Reports identify the government funds DIF project expenditures by fee 
category, fund number, expenditure amount, and a few additional items. Pages 12-13 and 13-14 of the FY 2018-19 
and FY 2019-20 Accounting for the Collection and Use of Development Impact Fees Annual Reports identify the 
enterprise funds DIF project expenditures by fee category, fund number, expenditure amount, and a few additional 
items. These DIF government and enterprise funds are the focus of this audit summarized in the following two 
tables. Raftelis reviewed all the expenditures in the FY 2018-19 and FY 2019-20 Annual Development Impact Fee 
Reports, including those funded from DIF revenues collected prior to the Audit Period. 
 
Table 29: DIF Expenditures, FY 2018 - 2019 
Program 
Area 
Service Area 
Fund 
Project Description 
Total 
Impact 
Fee Fund 
Uses 
Library 
N/A - Pre SB1525 
4120 
Heroes Regional Park Library - 83rd Avenue and 
Bethany Home Rd. 
 
$1,815,156  
Parks 
N/A - Pre SB1525 
4230 
Heroes Regional Park Library - 83rd Ave. & 
Bethany Home Road 
 4,360  
Parks 
N/A - Pre SB1525 
4230 
Orangewood Vista Park - 78th Ave. & 
Orangewood Ave. 
 225,010  
Parks 
N/A - 2012 City Wide 
4240 
Heroes Regional Park Library - 83rd Ave. & 
Bethany Home Road 
 2,040  
Parks 
N/A - Pre SB1525 
4250 
Heroes Regional Park Library - 83rd Ave. & 
Bethany Home Road 
 139,838  
Parks 
N/A - Pre SB1525 
4250 
Heroes Regional Park - 83rd Ave. & Bethany 
Home Road 
 333,376  
Parks 
N/A - Pre SB1525 
4250 
Development Impact Fee Study 
 19,949  
Library 
N/A - Pre SB1525 
4270 
Heroes Regional Park Library - 83rd Avenue and 
Bethany Home Rd. 
 1,092,821  
Library 
N/A - Pre SB1525 
4270 
Library Books 
 241,734  
Library 
N/A - Pre SB1525 
4270 
Development Impact Fee Study 
 18,322  
Library 
N/A - 2012 City Wide 
4280 
Heroes Regional Park Library - 83rd Avenue and 
Bethany Home Rd. 
 164,691  
Parks 
N/A - Pre SB1525 
4290 
Heroes Regional Park Library - 83rd Ave. & 
Bethany Home Road 
 11,281  
Parks 
N/A - Pre SB1525 
4290 
Pasadena Park - 87th Avenue & W Pasadena Ave 
 123,883  
Parks 
N/A - Pre SB1525 
4290 
Discovery Park - 6416 N 79th Lane 
 126,445  
Parks 
N/A - Pre SB1525 
4300 
Orangewood Vista Park - 78th Ave. & 
Orangewood Ave. 
 65,043  
Parks 
N/A - Pre SB1525 
4300 
Development Impact Fee Study 
 10,267

BIENNIAL CERTIFIED AUDIT       23 
Parks 
East 
4320 
Bike Park-Foothill Park - 57th Ave and Union 
Hills Rd.  
 5,000  
Parks 
West 101 
4330 
Heroes Regional Park Library - 83rd Ave. & 
Bethany Home Road 
 284,770  
Parks 
N/A - Pre SB1525 
4370 
Development Impact Fee Study 
 589  
Streets 
N/A - Pre SB1525 
4390 
Development Impact Fee Study 
 36,046  
Streets 
N/A - 2012 City Wide 
4400 
Traffic Intersection Improvement - 95th Ave. & 
Camelback Rd. 
 442,604  
Streets 
N/A - 2012 City Wide 
4400 
Traffic Intersection Improvement - 59th Ave. & 
Olive 
 628,813  
Streets 
West 101 
4420 
Street Improvement - 83rd through 91st Ave. & 
Bethany Home Rd. 
 181,925  
Total 
 
 
 
$5,973,964 
 
Table 30: DIF Expenditures, FY 2019 - 2020 
Program 
Area 
Service Area 
Fund 
Project Description 
Total 
Impact 
Fee Fund 
Uses 
Police 
N/A - Pre SB1525 
4180 
Distribution to various DIF Funds 
 $6,318  
Police 
N/A - 2012 City Wide 
4190 
Building Maintenance Reserve 
 71,746  
Parks 
N/A - Pre SB1525 
4230 
Parks Master Plan 
 2,662  
Parks 
N/A - Pre SB1525 
4230 
Distribution to Various DIF Funds 
 1,208  
Parks 
N/A - 2012 City Wide 
4240 
Heroes Regional Park Library - 83rd Ave. & 
Bethany Home Road 
 42,858  
Parks 
N/A - Pre SB1525 
4250 
Parks Master Plan 
 16,925  
Library 
N/A - 2012 City Wide 
4280 
Heroes Regional Park Library - 83rd Avenue and 
Bethany Home Rd. 
 1,417  
Parks 
N/A - Pre SB1525 
4290 
Distribution to Various DIF Funds 
 266,650  
Parks 
N/A - Pre SB1525 
4300 
Parks Master Plan 
 3,891  
Parks 
N/A - Pre SB1525 
4300 
Orangewood Vista Park - 78th Ave. & 
Orangewood Ave. 
 50,239  
Parks 
East 
4320 
Bike Park-Foothill Park - 57th Ave and Union 
Hills Rd.  
 7,211  
Parks 
West 101 
4330 
Ballpark Boulevard - Ballpark Blvd and Maryland 
Rd. 
 35,701  
Parks 
N/A - Pre SB1525 
4350 
Parks Master Plan 
 176,608  
Streets 
N/A - Pre SB1525 
4390 
Ballpark Blvd. and Maryland Rd. 
 147,836  
Streets 
N/A - 2012 City Wide 
4400 
Ballpark Blvd. and Maryland Rd. 
 300,347  
Streets 
West 101 
4420 
Ballpark Blvd. and Maryland Rd. 
 1,471,812  
Streets 
West 101 
4420 
83rd Ave to 91st Ave 
 1,041,246  
Water 
West 101 
6060 
Ballpark Boulevard and Maryland Road 
 1,347,518  
Wastewater West 101 
6090 
Ballpark Boulevard and Maryland Road 
 1,040,717  
Total 
 
 
 
$6,032,909 
 
 
2.6. DIF Revenue Audit 
 
Using the DIF charges discussed in Section 2.2, the DIF amount for each of the 3,752 charges provided was re-
calculated by Raftelis and compared to the amount reported. To test for revenue assessment errors, the DIFs 
identified in the applicable LUA, IIP, and DIF Reports were applied to each of the charges by Raftelis, based on

24      CITY OF GLENDALE 
the service area, DIF category, EDUs, and land use classification provided. These re-calculated DIF revenues were 
compared to the DIF amount reported. Any record showing a discrepancy was considered a potential inaccuracy 
subject to additional review and validation.  
 
As shown in Table 31, 160 DIF records or approximately 4.3% of all DIF charges were initially identified for 
additional review within the various DIF categories.  
 
Table 31: DIF Records for Additional Review 
 
Description 
Number of 
Records 
Parks 
27 
Libraries 
13  
Streets 
20 
Fire 
25  
Police 
25  
Water 
26  
Wastewater 
24  
Total 
160 
 
As previously discussed, Raftelis compared independent calculations of DIF amounts to the amount provided by 
the City. The preliminary records identified for further review for DIFs have been discussed with the City and 
addressed in further detail in the “Adjustments and Feedback from City” subsection. Appendix A includes the 
validation for all records subject to additional review. 
 
2.7. Adjustments and Feedback from City 
 
A majority of permit records subject to additional review were the result of lack of data used by Raftelis to calculate 
the appropriate charges. Although the data provided by the City included land use type, square footage of enclosed 
structures of non-residential properties were not available. This is particularly problematic with non-utility DIFs, 
which are calculated based on square footage of enclosed structure for non-residential customers. Appendix A 
details each DIF record subject to additional review and includes City feedback and comments. 
 
With this response from the City, Raftelis could validate each of the 160 records identified for additional review.  
 
Non-Residential Utility DIFs – 19 permits subject to review (18 water DIF; 16 wastewater DIF variances) 
• 
11 permits were related to meter upsizing, thus only the difference between the original meter and upsized 
meter was assessed.  
• 
3 permits were related to meter size corrections.  
• 
2 permits were assessed the 2014 DIFs as approved by economic development due to the project being 
approved 24-months before the DIF increase in 2019.  
• 
1 permit was an irrigation meter and thus not assessed a wastewater DIF.  
• 
1 permit was a wastewater only as it was related to a customer converting from a septic tank, thus no water 
DIF was assessed.  
• 
1 permit was assessed incorrect DIF charges totaling $34,427. The City intends to reimburse the over 
payment.

BIENNIAL CERTIFIED AUDIT       25 
Non-Residential Non-Utility DIFs – 21 permits subject to review (20 parks DIF; 6 libraries DIF; 13 streets 
DIF; 17 fire DIF; and 17 police DIF variances) 
• 
9 permits were related to lack of data used by Raftelis to assess a fee. The permit data provided included 
square footage that was not related to the enclosed area of the building, which is how the DIFs are 
assessed.  
• 
4 permits were related to schools which are exempt from all DIFs except for water, sewer, and streets.  
• 
2 permits were adjusted based on developer agreements.  
• 
2 permits were assessed incorrect DIFs. One totaling $323, the other totaling $407.  
• 
1 permit was related to an accessory dwelling unit which is not assessed DIFs.  
• 
1 permit was assessed the 2014 DIFs as approved by economic development due to the project being 
approved 24-months before the DIF increase in 2019. This same permit included an error where the streets 
DIF was overcharged by $106,899.  
• 
1 permit included multiple building permits within the same development multi-family and non-residential 
development under a single permit.  
• 
1 permit was related to a development that was exempt from all non-utility DIFs except for fire, police, and 
streets.  
Residential Utility DIFs – 12 permits subject to review (12 water DIF; 12 wastewater DIF variances) 
• 
8 permits were related to properties where the water tap already existed and the water and wastewater 
DIF’s had already been paid.   
• 
4 permits were related to multifamily residential permits, which are assessed water and wastewater DIFs 
on a separate backflow permit.  
Residential Non-Utility DIFs – 2 permits subject to review (1 parks DIF; 1 libraries DIF; 1 streets DIF; 2 fire 
DIF; and 2 police DIF variances) 
• 
2 permits were assessed incorrect DIFs, one totaling an under-assessment of $64 the other totaling an 
under-assessment of $3,332.  
 
2.8. Overall Findings 
 
Pursuant to the discussion above the following findings are provided: 
1. The difference between growth forecasted in the LUA as part of the 2020 LUA, IIP, and DIF Reports and 
the actual growth experienced by the City should be monitored but is not an area of immediate concern. 
Growth often occurs less linearly as certain development may occur more rapidly than others and can be 
influenced by various external factors. If the actual growth continues to be significantly lower than 
anticipated in the LUA, IIP, and DIF Report, the City should consider updating the LUA forecast to reflect 
more appropriate growth levels. 
2. The completed revenue audit has not found any material discrepancies when compared to the DIFs 
identified in the LUA, IIP, and DIF Reports. Raftelis recommends pursuing refunds for the six permits which 
were assessed in excess of the applicable fees equal to the amount overcharged.  
3. Based on the information obtained through the City’s Accounting for the Collection and Use of 
Development Impact Fees Annual Report for FY 2018-19 and 2019-20, there are no discrepancies between 
expenditures identified in the LUA, IIP, and DIF Reports.

APPENDIX A:  
DIF Records Subject to 
Additional Review with Response 
from City

City of Glendale, AZ
DIF Revenue Audit
Impact Fee Recalculation Variances
List 1
Impact Fee Assessed
Raftelis Recalculated
Difference
Permit 
Number
Customer Type
Meter Size
Issue Date
Fee Area
Water
Sewer
Water
Sewer
Water
Sewer
City Explanation
110258
UNDEFINED
1
5/22/2018
East
1,846
$        
1,299
$         
4,607
$              
3,243
$              
2,761
$              
1,944
$              
Customer upsized the domestic meter from 3/4" to 1" so this is the fee differe
111974
UNDEFINED
1
10/2/2018
East
1,846
$          
1,299
$            
4,607
$                 
 
3,243
$                 
 
2,761
$                 
 
1,944
$                 
 
Customer removed the existing 3/4" domestic meter and replaced with 1" meter so 
fee is based on size difference.
113160
UNDEFINED
1
10/25/2018
East
1,846
$          
1,299
$            
4,607
$                 
 
3,243
$                 
 
2,761
$                 
 
1,944
$                 
 
Customer removed the existing 3/4" domestic meter and replaced with 1" meter so 
fee is based on size difference.
111878
UNDEFINED
1
9/5/2018
East
1,846
$        
1,299
$         
4,607
$              
3,243
$              
2,761
$              
1,944
$              
Customer upsized the domestic meter from 3/4" to 1" so this is the fee differe
113826
UNDEFINED
1.5
12/3/2018
East
5,512
$          
3,879
$            
9,183
$                 
 
6,462
$                 
 
3,671
$                 
 
2,583
$                 
 
Customer upsized the domestic meter from 1.5" to 2.0" so this is the fee difference
116492
UNDEFINED
1.5
4/9/2019
East
4,607
$        
3,243
$         
9,183
$              
6,462
$              
4,576
$              
3,219
$              
Fees in Hansen reflect the correct DIF fees were paid for a 1" domestic met
122764
UNDEFINED
2
12/26/2019
East
31,116
$     
17,106
$       
15,558
$           
8,553
$              
(15,558)
$          
(8,553)
$            
Hansen reflects the correct DIF fee for 2‐2" domestic water meters
122946
UNDEFINED
1.5
1/3/2020
East
6,799
$          
‐
$                 
 
9,722
$                 
 
‐
$                       
 
2,923
$                 
 
‐
$                       
 
DIF is based on upsizing irrigation meter from 3/4" to 1" so this is the fee difference
123273
UNDEFINED
1
1/16/2020
East
1,955
$        
1,075
$         
4,878
$              
2,684
$              
2,923
$              
1,609
$              
Customer upsized the domestic meter from 3/4" to 1" so this is the fee differe
124598
UNDEFINED
1
3/12/2020
East
1,995
$        
1,075
$         
4,878
$              
2,684
$              
2,883
$              
1,609
$              
Customer upsized the domestic meter from 3/4" to 1" so this is the fee differe
123122
UNDEFINED
2
2/25/2020
East
9,722
$          
5,346
$            
15,558
$              
 
8,553
$                 
 
5,836
$                 
 
3,207
$                 
 
Customer upsized the domestic meter from 1.5" to 2.0" so this is the fee difference
123125
UNDEFINED
2
2/25/2020
East
9,722
$          
5,346
$            
15,558
$              
 
8,553
$                 
 
5,836
$                 
 
3,207
$                 
 
Customer upsized the domestic meter from 1.5" to 2.0" so this is the fee difference
124867
UNDEFINED
n/a
3/27/2020
East
4,878
$        
‐
$              
‐
$                  
‐
$                  
(4,878)
$            
‐
$                  
Installation of a 1" irrigation meter. Only Water DIF fee applie
125637
UNDEFINED
1.5
4/29/2020
East
4,844
$          
2,662
$            
9,722
$                 
 
5,346
$                 
 
4,878
$                 
 
2,684
$                 
 
Customer upsized the domestic meter from 1.0" to 1.5" so this is the fee difference
125818
UNDEFINED
n/a
5/1/2020
East
‐
$               
 
2,684
$            
‐
$                       
 
‐
$                       
 
‐
$                       
 
(2,684)
$               
 
Customer tied into City Sewer and abandoned septic tank. DIF fee charged is for sew
only based on an existing 1" water meter.
125668
UNDEFINED
1.5
5/5/2020
East
15,558
$     
8,553
$         
9,722
$              
5,346
$              
(5,836)
$            
(3,207)
$            
124107
UNDEFINED
2
3/5/2020
East
14,695
$       
10,341
$         
15,558
$              
 
8,553
$                 
 
863
$                      
 
(1,788)
$               
 
If the project was approved 24‐months before a DIF fee increase, the owner/develop
can request that the fee be calculated under the previous DIF fee schedule. In this case, 
the request was made and approved by Econ. Dev.
124108
UNDEFINED
1
3/5/2020
East
4,607
$          
‐
$                 
 
4,878
$                 
 
‐
$                       
 
271
$                      
 
‐
$                       
 
If the project was approved 24‐months before a DIF fee increase, the owner/develop
can request that the fee be calculated under the previous DIF fee schedule. In this case, 
the request was made and approved by Econ. Dev.
117508
UNDEFINED
1.5
5/20/2019
West 101
29,390
$       
20,682
$         
9,183
$                 
 
6,462
$                 
 
(20,207)
$             
(14,220)
$             
DIF charged incorrectly. Note in Hansen on 6‐5‐19 states refund to applicant from
overpayment.
Page A - 1

City of Glendale, AZ
DIF Revenue Audit
Impact Fee Recalculation Variances
List 2
Impact Fee Assessed
Raftelis Recalculated
Variance
Permit 
Number
Customer Type
Sq Ft 
(1,000)
Issue Date
Fee 
Area
Parks
Libraries
Streets
Fire
Police
Parks
Libraries
Streets
Fire
Police
Parks
Libraries
Streets
Fire
Police
City Explanation
110678
Commercial
5.65
       
7/23/2018
East
10
$         
‐
$       
513
$         
55
$           
23
$         
243
$       
‐
$       
12,487
$   
1,350
$   
559
$         
233
$       
‐
$       
11,974
$     
1,295
$     
536
$       
DIF FEES CHGD ON ENCLOSED STRUCT @ 232 SF. OPEN 
CANOPY SF DOES NOT APPLY TO DIF
117950
Commercial
10.05
     
6/6/2019
East
201
$       
‐
$       
10,316
$   
1,116
$      
462
$       
432
$       
‐
$       
22,206
$   
2,401
$   
995
$         
231
$       
‐
$       
11,890
$     
1,286
$     
533
$       
DIF FEES CHGD ON ENCLOSED STRUCT @ 4668 SF. OPEN 
CANOPY SF DOES NOT APPLY TO DIF
111912
Commercial
11.06
     
10/18/2018
East
254
$       
‐
$       
13,068
$   
1,413
$      
585
$       
476
$       
‐
$       
24,445
$   
2,644
$   
1,095
$      
221
$       
‐
$       
11,377
$     
1,230
$     
510
$       
DIF FEES CHGED ON ENCLOSED STRUCT @ 5193 SF.  DIF'S 
FOR OPEN CANOPY DOES NOT APPLY
118455
Commercial
4.59
       
8/22/2019
East
55,915
$ 
‐
$       
97,473
$   
70,854
$   
21,026
$ 
55,915
$ 
‐
$       
97,473
$   
70,854
$ 
21,026
$   
0
$           
‐
$       
‐
$           
(0)
$            
(0)
$          
ALL DIF FEES CALCULATED AND PLACED UNDER THIS PERMIT 
IN LIEU OF EA. BLDG PERMIT FOR MULTI‐FAMILY AND 
COMMERCIAL PORTIONS OF THIS DEVELOPMENT
122404
Commercial
6.35
       
12/12/2019
East
1,350
$   
265
$      
66,909
$   
10,984
$   
12,070
$ 
616
$       
121
$      
30,518
$   
5,010
$   
5,505
$      
(734)
$     
(144)
$     
(36,391)
$    
(5,974)
$    
(6,565)
$  
DIF FEES BASED ON FOOTPRINT SF OF SHELL BLDG @ 13,922 
SF 
124101
Commercial
38.08
     
3/5/2020
East
1,638
$   
‐
$       
191,062
$ 
9,102
$      
3,770
$   
1,638
$   
‐
$       
84,163
$   
9,102
$   
3,770
$      
0
$           
‐
$       
(106,899)
$ 
0
$             
0
$           
DIF FEES CALCULATED UNDER OLD SCHDULED DUE TO D.R. 
APPVD WITHIN THE LAST 24‐MOS. FEES WERE MANUALLY 
CALCULATED AND AN ERROR ON THE STREET FEE WAS 
MADE RESULTING IN THAT PORTION BEING OVERCHARGED
113173
Commercial
6.73
       
10/25/2018
West 
101
205
$       
‐
$       
23,911
$   
1,139
$      
472
$       
289
$       
‐
$       
33,759
$   
1,608
$   
666
$         
84
$         
‐
$       
9,848
$       
469
$        
194
$       
DIF FEES BASED ON 4766 SF OF COMMERCIAL USE 
114658
Industrial
3.15
       
1/22/2019
East
118
$       
‐
$       
1,580
$      
662
$         
62
$         
72
$         
‐
$       
970
$         
406
$       
38
$           
(46)
$        
‐
$       
(610)
$         
(255)
$       
(24)
$        
DIF FEES BASED ON 5130 SF UNDER OLD DIF SCHEDULE
124812
Industrial
76.53
     
3/26/2020
East
7,003
$   
1,313
$   
92,495
$   
15,464
$   
17,069
$ 
3,674
$   
689
$      
48,522
$   
8,112
$   
8,954
$      
(3,329)
$  
(624)
$     
(43,973)
$    
(7,352)
$    
(8,115)
$  
DIF FEES BASED ON TOTAL SF OF SHELL BLDS C & D @ 
145,891 SF INDUST. EAST
124692
Industrial
901.20
   
3/18/2020
West 
101
‐
$        
‐
$       
‐
$          
116,255
$ 
10,814
$ 
43,258
$ 
8,111
$   
‐
$          
95,527
$ 
105,440
$ 
43,258
$ 
8,111
$   
‐
$           
(20,728)
$ 
94,626
$ 
DEVELOPMENT AGREEMENT STATES DIF FEES TO BE 
CALCULATED UNDER 2014 DIF FEES
118583
Industrial
722.48
   
7/1/2019
West 
303
‐
$        
‐
$       
‐
$          
93,199
$   
8,670
$   
‐
$        
‐
$       
833,736
$ 
93,199
$ 
8,670
$      
‐
$        
‐
$       
833,736
$   
(0)
$            
‐
$        
DEVELOPMENT AGREEMENT STATES DIF FEES TO BE 
CALCULATED UNDER 2014 DIF FEES
124493
Industrial
705.30
   
3/10/2020
West 
303
‐
$        
‐
$       
‐
$          
74,762
$   
82,521
$ 
33,855
$ 
6,348
$   
‐
$          
74,762
$ 
82,521
$   
33,855
$ 
6,348
$   
‐
$           
0
$             
(0)
$          
SCHOOLS ARE EXEMPT FROM ALL DIF FEES EXCEPT WATER, 
SEWER & STREETS
124489
Industrial
487.42
   
3/10/2020
West 
303
‐
$        
‐
$       
‐
$          
51,666
$   
57,028
$ 
23,396
$ 
4,387
$   
‐
$          
51,666
$ 
57,028
$   
23,396
$ 
4,387
$   
‐
$           
‐
$         
(0)
$          
DIF FEES BASED ON OLD SCHEDULE WEST 303 FIRE AND 
POLICE ONLY & STREETS *
111646
Institutional
38.17
     
8/10/2018
East
‐
$        
‐
$       
33,702
$   
‐
$          
‐
$        
1,145
$   
‐
$       
33,702
$   
6,336
$   
1,374
$      
1,145
$   
‐
$       
0
$               
6,336
$     
1,374
$   
DIF FEES BASED ON 11,392 SF AS DIF FEES DO NOT APPLY TO 
CANOPY OF 216 SF 
113428
Institutional
11.61
     
11/9/2018
East
‐
$        
‐
$       
10,250
$   
1,834
$      
398
$       
348
$       
‐
$       
10,250
$   
1,927
$   
418
$         
348
$       
‐
$       
0
$               
93
$           
20
$         
SCHOOLS ARE EXEMPT FROM ALL DIF FEES EXCEPT WATER, 
SEWER & STREETS
114271
Institutional
30.79
     
12/27/2018
East
‐
$        
‐
$       
27,188
$   
‐
$          
‐
$        
924
$       
‐
$       
27,188
$   
5,111
$   
1,108
$      
924
$       
‐
$       
0
$               
5,111
$     
1,108
$   
SCHOOLS ARE EXEMPT FROM ALL DIF FEES EXCEPT WATER, 
SEWER & STREETS
114272
Institutional
30.79
     
12/27/2018
East
‐
$        
‐
$       
33,402
$   
‐
$          
‐
$        
924
$       
‐
$       
27,188
$   
5,111
$   
1,108
$      
924
$       
‐
$       
(6,214)
$      
5,111
$     
1,108
$   
SCHOOLS ARE EXEMPT FROM ALL DIF FEES EXCEPT WATER, 
SEWER & STREETS
119088
Institutional
0.60
       
7/23/2019
East
‐
$        
‐
$       
530
$         
‐
$          
‐
$        
18
$         
‐
$       
530
$         
100
$       
22
$           
18
$         
‐
$       
‐
$           
100
$        
22
$         
NO DIF FEES SHOULD HAVE BEEN PAID DUE TO ASSESSORY 
BLDG
121435
Institutional
10.77
     
11/5/2019
East
‐
$        
‐
$       
9,511
$      
1,788
$      
388
$       
323
$       
‐
$       
9,511
$      
1,788
$   
388
$         
323
$       
‐
$       
0
$               
(0)
$            
(0)
$          
NO EXPLANATION HOW THE FEES WERE CALCULATED
114713
Office & Other 
Services
1.09
       
1/29/2019
East
86
$         
‐
$       
812
$         
477
$         
33
$         
110
$       
‐
$       
1,046
$      
615
$       
43
$           
25
$         
‐
$       
234
$          
138
$        
10
$         
UNABLE TO DICIFER HOW FEES WERE ASSESSED
116701
Office & Other 
Services
6.00
       
5/1/2019
East
93
$         
‐
$       
877
$         
516
$         
36
$         
606
$       
‐
$       
5,742
$      
3,378
$   
234
$         
513
$       
‐
$       
4,865
$       
2,862
$     
198
$       
DIF FEES BASED ON NEW ADDITION  OF 916 SF ONLY  BASED 
ON OLD  SCHEDULE  TI IS N/A
Page A - 2

City of Glendale, AZ
DIF Revenue Audit
Impact Fee Recalculation Variances
List 3
Impact Fee Assessed
Raftelis Recalculated
Variance
Permit 
Number
Customer 
Type
Meter 
Size
MF 
Units
Issue Date
Fee 
Area
Parks
Libraries
Streets
Fire
Police
Water
Sewer
Parks
Libraries
Streets
Fire
Police
Water
Sewer
Parks
Libraries
Streets
Fire
Police
Water
Sewer
City Explanation
110047
Residential
5/24/2018
East
909
$          
‐
$         
1,551
$       
1,146
$       
339
$         
‐
$         
‐
$         
909
$          
‐
$          
1,551
$       
1,146
$       
339
$          
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
‐
$      
‐
$      
W & S DIF DOES NOT APPLY WHEN TAPS ARE 
EXISTING ONLY BLDG DIF APPLY
110108
Residential
5/24/2018
East
909
$          
‐
$         
1,551
$       
1,146
$       
339
$         
‐
$         
‐
$         
909
$          
‐
$          
1,551
$       
1,146
$       
339
$          
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
‐
$      
‐
$      
W & S DIF DOES NOT APPLY WHEN TAPS ARE 
EXISTING  ONLY BLDG 
111121
Residential
0.75
8/9/2018
East
909
$          
‐
$         
1,551
$       
1,146
$       
339
$         
‐
$         
‐
$         
909
$          
‐
$          
1,551
$       
1,146
$       
339
$          
2,761
$     
1,944
$     
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
2,761
$  
1,944
$  
W & S DIF DOES NOT APPLY WHEN TAPS ARE 
EXISTING ONLY BLDG DIF APPLY
114585
Residential
1/15/2019
East
909
$          
‐
$         
1,551
$       
1,146
$       
339
$         
‐
$         
‐
$         
909
$          
‐
$          
1,551
$       
1,146
$       
339
$          
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
‐
$      
‐
$      
W & S DIF DOES NOT APPLY WHEN TAPS ARE 
EXISTING ONLY BLDG DIF APPLY
114586
Residential
1/15/2019
East
909
$          
‐
$         
1,551
$       
1,146
$       
339
$         
‐
$         
‐
$         
909
$          
‐
$          
1,551
$       
1,146
$       
339
$          
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
‐
$      
‐
$      
W & S DIF DOES NOT APPLY WHEN TAPS ARE 
EXISTING ONLY BLDG DIF APPLY
123995
Residential
0.75
2/20/2020
East
936
$          
195
$        
3,635
$       
‐
$           
1,438
$     
2,923
$     
1,609
$     
936
$          
195
$         
3,635
$       
655
$          
719
$          
2,923
$     
1,609
$     
‐
$     
‐
$       
‐
$       
655
$    
(719)
$   
‐
$      
‐
$      
POLICE DIF WAS CHRGD TWICE & FIRE NOT 
CHRGD. OVERAGE OF $64 
124946
Residential
0.75
3/30/2020
East
936
$          
195
$        
3,635
$       
655
$          
719
$         
‐
$         
‐
$         
936
$          
195
$         
3,635
$       
655
$          
719
$          
2,923
$     
1,609
$     
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
2,923
$  
1,609
$  
DIF FEES ARE CORRECT ‐ SEWER DIF N/A AS 
SEWER SVC EXISTING
127011
Residential
6/25/2020
East
936
$          
195
$        
3,635
$       
655
$          
719
$         
‐
$         
‐
$         
936
$          
195
$         
3,635
$       
655
$          
719
$          
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
‐
$      
‐
$      
W & S DIF DOES NOT APPLY WHEN TAPS ARE 
EXISTING ONLY BLDG DIF APPLY
114342
Residential
6/10/2019
West 
101
909
$          
‐
$         
3,522
$       
1,146
$       
339
$         
‐
$         
‐
$         
909
$          
‐
$          
3,522
$       
1,146
$       
339
$          
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
‐
$      
‐
$      
NO SEWER DIF AS TAP IS EXISTING, REVIEWER 
DIDN'T REQ. WATER TAP FEE
115967
Residential ‐ 
MF
324
3/19/2019
East
167,508
$  
‐
$         
280,260
$  
211,248
$  
62,532
$   
‐
$         
‐
$         
167,508
$  
‐
$          
280,260
$  
211,248
$  
62,532
$     
#N/A
#N/A
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
#N/A
#N/A
W & S DIF ARE ASSESSED ON THE BACKFLOW 
PERMITS
124051
Residential ‐ 
MF
0.75
2
2/23/2020
East
1,872
$       
390
$        
7,270
$       
1,310
$       
1,438
$     
‐
$         
‐
$         
1,236
$       
258
$         
5,638
$       
866
$          
950
$          
2,923
$     
1,609
$     
(636)
$   
(132)
$     
(1,632)
$  
(444)
$   
(488)
$   
2,923
$  
1,609
$  
SHOULD HAVE BEEN MULTI‐FAMILY. W & S 
TAPS EXIST.
125227
Residential ‐ 
MF
72
4/29/2020
East
44,496
$     
9,288
$     
202,968
$  
31,176
$     
34,200
$   
‐
$         
‐
$         
44,496
$     
9,288
$     
202,968
$  
31,176
$     
34,200
$     
#N/A
#N/A
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
#N/A
#N/A
W & S DIF ARE ASSESSED ON THE BACKFLOW 
PERMITS
113168
Residential ‐ 
MF
240
10/25/2018
West 
101
124,080
$  
‐
$         
471,120
$  
156,480
$  
46,320
$   
‐
$         
‐
$         
124,080
$  
‐
$          
471,120
$  
156,480
$  
46,320
$     
#N/A
#N/A
‐
$     
‐
$       
‐
$       
‐
$     
‐
$     
#N/A
#N/A
W & S DIF ARE ASSESSED ON THE BACKFLOW 
PERMITS
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