OZ Engineering Agreement

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C 
PROFESSIONAL SERVICES AGREEMENT 
OZ ENGINEERING, LLC 
SCADA SOFTWARE CONSULTING 
This Professional Services Agreement ("Agreement") is entered into and effective between CITY OF GLENDALE, 
an Arizona municipal corporation ("City") and OZ Engineering, an Arizona limited liability company, 
authorized to do business in the State of Arizona,("Consultant") as of the _____ day of _________________, 2022 
(“Effective Date”). 
RECITALS 
A.
City intends to undertake a project for the benefit of the public and with public funds that is more fully set
forth in Exhibit A, Project (the "Project");
B.
City desires to retain the professional services of Consultant to perform certain specific duties and produce
the specific work as set forth in the attached Exhibit B, Project Scope of Work (“Scope”);
C.
Consultant desires to provide City with professional services (“Services”) consistent with best consulting or
architectural practices and the standards set forth in this Agreement, in order to complete the Project; and
D.
City and Consultant desire to memorialize their agreement with this document.
AGREEMENT 
The parties hereby agree as follows: 
1.
Key Personnel; Other Consultants and Subcontractors.
1.1 
Professional Services.  Consultant will provide all Services necessary to assure the Project is 
completed timely and efficiently consistent within Project requirements, including, but not limited 
to, working in close interaction and interfacing with City and its designated employees, and working 
closely with others, including other consultants or contractors, retained by City. 
1.2 
Project Team. 
a.
Project Manager.
(1)
Consultant will designate an employee as Project Manager with sufficient training,
knowledge, and experience to, in the City's opinion, complete the project and
handle all aspects of the Project such that the work produced by Consultant is
consistent with applicable standards as detailed in this Agreement; and
(2)
The City must approve the designated Project Manager.
b.
Project Team.
(1)
The Project Manager and all other employees assigned to the Project by
Consultant will comprise the "Project Team."
(2)
Project Manager will have responsibility for and will supervise all other employees
assigned to the Project by Consultant.
c.
Discharge, Reassign, Replacement.
(1)
Consultant acknowledges the Project Team is comprised of the same persons and
roles for each as may have been identified in Exhibit A.
(2)
Consultant will not discharge, reassign, replace or diminish the responsibilities of
any of the employees assigned to the Project who have been approved by City
without City's prior written consent unless that person leaves the employment of
Consultant, in which event the substitute must first be approved in writing by City.

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(3)
Consultant will change any of the members of the Project Team at the City's
request if an employee's performance does not equal or exceed the level of
competence that the City may reasonably expect of a person performing those
duties, or if the acts or omissions of that person are detrimental to the
development of the Project.
d.
Subcontractors.
(1)
Consultant may engage specific technical contractors (each a "Subcontractor") to
furnish certain service functions.
(2)
Consultant will remain fully responsible for Subcontractor's services.
(3)
Subcontractors must be approved by the City.
(4)
Consultant will certify by letter that all contracts with Subcontractors have been
executed incorporating requirements and standards as set forth in this Agreement.
2.
Schedule.  The Services will be undertaken in a manner that ensures the Project is completed timely and
efficiently in accordance with the Project.
3.
Consultant’s Work.
3.1 
Standard.  Consultant must perform Services in accordance with the standards of due diligence, 
care, and quality prevailing among consultants having substantial experience with the successful 
furnishing of Services for projects that are equivalent in size, scope, quality, and other criteria under 
the Project and identified in this Agreement. 
3.2 
Licensing.  Consultant warrants that: 
a.
Consultant and its Subconsultants or Subcontractors will hold all appropriate and required
licenses, registrations and other approvals necessary for the lawful furnishing of Services
("Approvals"); and
b.
Neither Consultant nor any Subconsultant or Subcontractor has been debarred or
otherwise legally excluded from contracting with any federal, state, or local governmental
entity ("Debarment").
(1)
City is under no obligation to ascertain or confirm the existence or issuance of any
Approvals or Debarments, or to examine Consultant's contracting ability.
(2)
Consultant must notify City immediately if any Approvals or Debarment changes
during the Agreement's duration. The failure of the Consultant to notify City as
required will constitute a material default under the Agreement.
3.3 
Compliance. 
a.
Services will be furnished in compliance with applicable federal, state, county and local
statutes, rules, regulations, ordinances, building codes, life safety codes, and other
standards and criteria designated by City.
b.
Consultant must not discriminate against any employee or applicant for employment on
the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation,
gender identity or expression, genetic characteristics, familial status, U.S. military veteran
status or any disability.  Consultant will require any Sub-contractor to be bound to the
same requirements as stated within this section.  Consultant, and on behalf of any
subcontractors, warrants compliance with this section.
3.4 
Coordination; Interaction. 
a.
For projects that the City believes requires the coordination of various professional
services, Consultant will work in close consultation with City to proactively interact with

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any other professionals retained by City on the Project ("Coordinating Project 
Professionals"). 
b.
Consultant will meet to review the Project, Schedule and in-progress work with
Coordinating Project Professionals and City as often and for durations as City reasonably
considers necessary in order to ensure the timely work delivery and Project completion.
c.
For projects not involving Coordinating Project Professionals, Consultant will proactively
interact with any other contractors when directed by City to obtain or disseminate timely
information for the proper execution of the Project.
3.5 
Work Product. 
a.
Ownership.  Upon receipt of payment for Services furnished, Consultant grants to City,
and will cause its Subconsultants or Subcontractors to grant to the City, the exclusive
ownership of and all copyrights, if any, to evaluations, reports, drawings, specifications,
project manuals, surveys, estimates, reviews, minutes, all "architectural work" as defined in
the United States Copyright Act, 17 U.S.C § 101, et seq., and other intellectual work product
as may be applicable ("Work Product").
(1)
This grant is effective whether the Work Product is on paper (e.g., a "hard copy"),
in electronic format, or in some other form.
(2)
Consultant warrants, and agrees to indemnify, hold harmless and defend City for,
from and against any claim that any Work Product infringes on third-party
proprietary interests.
b.
Delivery.  Consultant will deliver to City copies of the preliminary and completed Work
Product promptly as they are prepared.
c.
City Use.
(1)
City may reuse the Work Product at its sole discretion.
(2)
In the event the Work Product is used for another project without further
consultations with Consultant, the City agrees to indemnify and hold Consultant
harmless from any claim arising out of the Work Product.
(3)
In such case, City will also remove any seal and title block from the Work Product.
4.
Compensation for the Project.
4.1 
4.2 
Compensation.  Consultant's compensation for the Project, including those furnished by 
its Subconsultants or Subcontractors will not exceed $165,000 as specifically detailed in 
Exhibit D ("Compensation"). 
Change in Scope of Project.  The Compensation may be equitably adjusted if the originally 
contemplated Scope as outlined in the Project is significantly modified. 
a.
Adjustments to Compensation require a written amendment to this Agreement and may
require City Council approval.
b.
Additional services which are outside the Scope of the Project contained in this Agreement
may not be performed by the Consultant without prior written authorization from the City.
c.
Notwithstanding the incorporation of the Exhibits to this Agreement by reference, should
any conflict arise between the provisions of this Agreement and the provisions found in
the Exhibits and accompanying attachments, the provisions of this Agreement shall take
priority and govern the conduct of the parties.
4.3 
Allowances.  An “Allowance” may be identified in Exhibit D only for work that is required by the 
Scope and the value of which cannot reasonably be quantified at the time of this Agreement.

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a.
As stated in Sec. 4.1 above, the Compensation must incorporate all Allowance amounts
identified in Exhibit D and any unused allowance at the completion of the Project will
remain with City.
b.
Consultant may not add any mark-up for work identified as an Allowance and which is to
be performed by a Subconsultant.
c.
Consultant will not use any portion of an Allowance without prior written authorization
from the City.
d.
Examples of Allowance items include, but are not limited to, subsurface pothole
investigations, survey, geotechnical investigations, public participation, radio path studies
and material testing.
4.4 
Expenses.  City will reimburse Consultant for certain out-of-pocket expenses necessarily incurred 
by Consultant in connection with this Agreement, without mark-up (the “Reimbursable 
Expenses”), including, but not limited to, document reproduction, materials for book preparation, 
postage, courier and overnight delivery costs incurred with Federal Express or similar carriers, 
travel and car mileage, subject to the following: 
a.
Mileage, airfare, lodging and other travel expenses will be reimbursable only to the extent
these would, if incurred, be reimbursed to City of Glendale personnel under its policies
and procedures for business travel expense reimbursement made available to Consultant
for review prior to the Agreement’s execution, and which policies and procedures will be
furnished to Consultant;
b.
The Reimbursable Expenses in this section are approved in advance by City in writing; and
c.
The total of all Reimbursable Expenses paid to Consultant in connection with this
Agreement will not exceed the “not to exceed” amount identified for Reimbursable
Services in the Compensation.
5.
Billings and Payment.
5.1 
Applications.
a.
Consultant will submit monthly invoices (each, a "Payment Application") to City's Project
Manager and City will remit payments based upon the Payment Application as stated
below.
b.
The period covered by each Payment Application will be one calendar month ending on
the last day of the month.
5.2 
Payment. 
a.
After a full and complete Payment Application is received, City will process and remit
payment within 30 days.
b.
Payment may be subject to or conditioned upon City's receipt of:
(1)
Completed work generated by Consultant and its Subconsultants and
Subcontractors; and
(2)
Unconditional waivers and releases on final payment from all Subconsultants and
Subcontractors as City may reasonably request to assure the Project will be free of
claims arising from required performances under this Agreement.
5.3 
Review and Withholding.  City's Project Manager will timely review and certify Payment 
Applications. 
a.
If the Payment Application is rejected, the Project Manager will issue a written listing of
the items not approved for payment.

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b.
City may withhold an amount sufficient to pay expenses that City reasonably expects to
incur in correcting the deficiency or deficiencies rejected for payment.
6.
Termination.
6.1 
For Convenience.  City may terminate this Agreement for convenience, without cause, by 
delivering a written termination notice stating the effective termination date, which may not be less 
than 15 days following the date of delivery. 
a.
Consultant will be equitably compensated for Services furnished prior to receipt of the
termination notice and for reasonable costs incurred.
b.
Consultant will also be similarly compensated for any approved effort expended, and
approved costs incurred, that are directly associated with Project closeout and delivery of
the required items to the City.
6.2 
For Cause.  City may terminate this Agreement for cause if Consultant fails to cure any breach of 
this Agreement within seven days after receipt of written notice specifying the breach. 
a.
Consultant will not be entitled to further payment until after City has determined its
damages. If City's damages resulting from the breach, as determined by City, are less than
the equitable amount due but not paid Consultant for Services furnished, City will pay the
amount due to Consultant, less City's damages, in accordance with the provision of Sec. 5.
b.
If City's direct damages exceed amounts otherwise due to Consultant, Consultant must pay
the difference to City immediately upon demand; however, Consultant will not be subject
to consequential damages more than $1,000,000 or the amount of this Agreement,
whichever is greater.
7.
Conflict.  Consultant acknowledges this Agreement is subject to A.R.S. § 38-511, which allows for
cancellation of this Agreement in the event any person who is significantly involved in initiating,
negotiating, securing, drafting, or creating the Agreement on City's behalf is also an employee, agent, or
consultant of any other party to this Agreement.
8.
Insurance.  For the duration of the term of this Agreement, Consultant shall procure and maintain
insurance against claims for injuries to persons or damages to property which may arise from or in
connection with the performance of all tasks or work necessary to complete the Project as herein defined.
Such insurance shall cover Consultant, its agent(s), representative(s), employee(s) and any subcontractors.
8.1 
Minimum Scope and Limit of Insurance.  Coverage must be at least as broad as:
a.
Commercial General Liability (CGL):  Insurance Services Office Form CG 00 01,
including products and completed operations, with limits of no less than $1,000,000 per
occurrence for bodily injury, personal injury, and property damage. If a general aggregate
limit applies, either the general aggregate limit shall apply separately to this project/location
or the general aggregate limit shall be twice the required occurrence limit.
b.
Automobile Liability:  Insurance Services Office Form Number CA 0001 covering Code 1
(any auto), with limits no less than $1,000,000 per accident for bodily injury and property
damage.
c.
Professional Liability.   Consultant must maintain a Professional Liability insurance
covering errors and omissions arising out of the work or services performed by Consultant,
or anyone employed by Consultant, or anyone for whose acts, mistakes, errors and
omissions Consultant is legally liability, with a liability insurance limit of $1,000,000 for
each claim and a $1,000,000 annual aggregate limit.
d.
Worker’s Compensation:  Insurance as required by the State of Arizona, with Statutory
Limits, and Employers’ Liability insurance with a limit of no less than $1,000,000 per
accident for bodily injury or disease.

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8.2 
Indemnification. 
a.
To the fullest extent permitted by law, Consultant must defend, indemnify, and hold
harmless City and its elected officials, officers, employees and agents (each, an
"Indemnified Party," collectively, the "Indemnified Parties") for, from, and against any and
all claims, demands, actions, damages, judgments, settlements, personal injury (including
sickness, disease, death, and bodily harm), property damage (including loss of use),
infringement, governmental action and all other losses and expenses, including attorneys'
fees and litigation expenses (each, a "Demand or Expense" collectively "Demands or
Expenses") asserted by a third-party (i.e. a person or entity other than City or Consultant)
and that arises out of or results from the breach of this Agreement by the Consultant or
the Consultant’s negligent actions, errors or omissions (including any Subconsultant or
Subcontractor or other person or firm employed by Consultant), whether sustained before
or after completion of the Project.
b.
This indemnity and hold harmless provision applies even if a Demand or Expense is in
part due to the Indemnified Party's negligence or breach of a responsibility under this
Agreement, but in that event, Consultant will be liable only to the extent the Demand or
Expense results from the negligence or breach of a responsibility of Consultant or of any
person or entity for whom Consultant is responsible.
c.
Consultant is not required to indemnify any Indemnified Parties for, from, or against any
Demand or Expense resulting from the Indemnified Party's sole negligence or other fault
solely attributable to the Indemnified Party.
8.3 
Other Insurance Provisions.  The insurance policies required by the Section above must contain, 
or be endorsed to contain the following insurance provisions: 
a.
The City, its officers, officials, employees and volunteers are to be covered as
additional insureds of the CGL and automobile policies for any liability arising from or
in connection with the performance of all tasks or work necessary to complete the Project
as herein defined. Such liability may arise, but is not limited to, liability for materials, parts
or equipment furnished in connection with any tasks, or work performed by Consultant or
on its behalf and for liability arising from automobiles owned, leased, hired or borrowed
on behalf of the Consultant. General liability coverage can be provided in the form of an
endorsement to the Consultant’s existing insurance policies, provided such endorsement is
at least as broad as ISO Form CG 20 10, 11 85 or both CG 20 10 and CG 23 37, if later
revisions are used.
b.
For any claims related to this Project, the Consultant’s insurance coverage shall be
primary insurance with respect to the City, its officers, officials, employees, and
volunteers. Any insurance or self-insurance maintained by the City, its officers, officials,
employees or volunteers shall be in excess of the Consultant’s insurance and shall not
contribute with it.
c.
Each insurance policy required by this Section shall provide that coverage shall not be
canceled, except after providing notice to the City.
8.4 
Acceptability of Insurers.  Insurance is to be placed with insurers with a current A.M. Best rating of 
no less than A: VII, unless the Consultant has obtained prior approval from the City stating that a 
non-conforming insurer is acceptable to the City. 
8.5 
Waiver of Subrogation.  Consultant hereby agrees to waive its rights of subrogation which 
any insurer may acquire from Consultant by virtue of the payment of any loss. Consultant agrees 
to obtain any endorsement that may be necessary to effect this waiver of subrogation. The 
Workers’ Compensation Policy shall be endorsed with a waiver of subrogation in favor of the City 
for all work performed by the Consultant, its employees, agent(s) and subcontractor(s).

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8.6 
Verification of Coverage.  Within 15 days of the Effective Date of this Agreement, Consultant shall 
furnish the City with original certificates and amendatory endorsements, or copies of any applicable 
insurance language making the coverage required by this Agreement effective. All certificates and 
endorsements must be received and approved by the City before work commences. Failure to 
obtain, submit or secure the City’s approval of the required insurance policies, certificates or 
endorsements prior to the City’s agreement that work may commence shall not waive the 
Consultant’s obligations to obtain and verify insurance coverage as otherwise provided in this 
Section. The City reserves the right to require complete, certified copies of all required insurance 
policies, including any endorsements or amendments, required by this Agreement at any time 
during the Term stated herein. 
Consultant’s failure to obtain, submit or secure the City’s approval of the required insurance 
policies, certificates or endorsements shall not be considered a Force Majeure or defense for any 
failure by the Consultant to comply with the terms and conditions of the Agreement, including any 
schedule for performance or completion of the Project. 
8.7 
Subcontractors.  Consultant shall require and shall verify that all subcontractors maintain insurance 
meeting all requirements of this Agreement. 
8.8 
Special Risk or Circumstances.  The City reserves the right to modify these insurance requirements, 
including any limits of coverage, based on the nature of the risk, prior experience, insurer, coverage 
or other circumstances unique to the Consultant, the Project or the insurer. 
9.
E-verify, Records and Audits. To the extent applicable under A.R.S. § 41-4401, the Consultant warrant
their compliance and that of its subconsultants with all federal immigration laws and regulations that relate
to their employees and compliance with the E-verify requirements under A.R.S. § 23-214(A). The
Consultant or subconsultant’s breach of this warranty shall be deemed a material breach of the Agreement
and may result in the termination of the Agreement by the City under the terms of this Agreement. The City
retains the legal right to randomly inspect the papers and records of the other party to ensure that the other
party is complying with the above-mentioned warranty. The Consultant and subconsultant warrant to keep
their respective papers and records open for random inspection during normal business hours by the other
party. The parties shall cooperate with the City’s random inspections, including granting the inspecting party
entry rights onto their respective properties to perform the random inspections and waiving their respective
rights to keep such papers and records confidential.
10.
No Boycott of Israel.  To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the parties hereby
certify that they are not currently engaged in, and agree for the duration of the Agreement to not engage in,
a boycott of goods or services from Israel, as that term is defined in A.R.S § 35-393.
11.
Attestation of PCI Compliance.  When applicable, the Consultant will provide the City annually with a
Payment Card Industry Data Security Standard (PCI DSS) attestation of compliance certificate signed by an
officer of Consultant with oversight responsibility.
12.
Notices.
12.1 
A notice, request or other communication that is required or permitted under this Agreement (each
a "Notice") will be effective only if: 
a.
The Notice is in writing; and
b.
Delivered in person or by overnight courier service (delivery charges prepaid), certified or
registered mail (return receipt requested).
c.
Notice will be deemed to have been delivered to the person to whom it is addressed as of
the date of receipt, if:
(1)
Received on a business day before 5:00 p.m. at the address for Notices identified
for the Party in this Agreement by U.S. Mail, hand delivery, or overnight courier
service; or
(2)
As of the next business day after receipt, if received after 5:00 p.m.

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d.
The burden of proof of the place and time of delivery is upon the Party giving the Notice.
e.
Digitalized signatures and copies of signatures will have the same effect as original
signatures.
12.2 
Representatives. 
a.
Consultant.  Consultant's representative (the "Consultant's Representative") authorized to
act on Consultant's behalf with respect to the Project, and his or her address for Notice
delivery is:
OZ Engineering, LLC
c/o Gopal Raju
1711 W. Greentree Drive, Suite 205
Tempe, AZ 85284
b.
City.  City's representative ("City's Representative") authorized to act on City's behalf, and
his or her address for Notice delivery is:
c.
City of Glendale
c/o  Julie Ossege
7070 W. Northern Avenue
Glendale, Arizona  85303
With required copy to: 
City Attorney 
City of Glendale 
5850 West Glendale Avenue 
City Manager 
City of Glendale 
5850 West Glendale Avenue 
Glendale, Arizona  85301 
Glendale, Arizona  85301 
c.
Concurrent Notices.
(1)
All notices to City's representative must be given concurrently to City Manager
and City Attorney.
(2)
A notice will not be deemed to have been received by City's representative until
the time that it has also been received by the City Manager and the City Attorney.
(3)
City may appoint one or more designees for the purpose of receiving notice by
delivery of a written notice to Consultant identifying the designee(s) and their
respective addresses for notices.
d.
Changes.  Consultant or City may change its representative or information on Notice, by
giving Notice of the change in accordance with this section at least ten days prior to the
change.
13.
Financing Assignment.  City may assign this Agreement to any City-affiliated entity, including a non-
profit corporation or other entity whose primary purpose is to own or manage the Project.
14.
Entire Agreement; Survival; Counterparts; Signatures.
14.1 
Integration.  This Agreement contains, except as stated below, the entire agreement between City
and Consultant and supersedes all prior conversations and negotiations between the parties 
regarding the Project or this Agreement. 
a.
Neither Party has made any representations, warranties or agreements as to any matters
concerning the Agreement's subject matter.
b.
Representations, statements, conditions, or warranties not contained in this Agreement will
not be binding on the parties.

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c.
Inconsistencies between the solicitation, any addenda attached to the solicitation, the
response or any excerpts attached as Exhibit A, and this Agreement, will be resolved by
the terms and conditions stated in this Agreement.
14.2 
Interpretation. 
a.
The parties fairly negotiated the Agreement's provisions to the extent they believed
necessary and with the legal representation they deemed appropriate.
b.
The parties are of equal bargaining position and this Agreement must be construed equally
between the parties without consideration of which of the parties may have drafted this
Agreement.
c.
The Agreement will be interpreted in accordance with the laws of the State of Arizona.
14.3 
Survival.  Except as specifically provided otherwise in this Agreement, each warranty, 
representation, indemnification and hold harmless provision, insurance requirement, and every 
other right, remedy and responsibility of a Party, will survive completion of the Project, or the 
earlier termination of this Agreement. 
14.4 
Amendment.  No amendment to this Agreement will be binding unless in writing and executed by 
the parties. Electronic signature blocks do not constitute execution for purposes of this Agreement. 
Any amendment may be subject to City Council approval. 
14.5 
Remedies.  All rights and remedies provided in this Agreement are cumulative and the exercise of 
any one or more right or remedy will not affect any other rights or remedies under this Agreement 
or applicable law. 
14.6 
Severability.  If any provision of this Agreement is voided or found unenforceable, that 
determination will not affect the validity of the other provisions, and the voided or unenforceable 
provision will be reformed to conform with applicable law. 
14.7 
Counterparts.  This Agreement may be executed in counterparts, and all counterparts will together 
comprise one instrument. 
15.
Term.
15.1 
Renewals.  The term of this Agreement commences upon the effective date and continues for a 
one year initial period.  The City may, at its option and with the approval of the Consultant, extend 
the term of this Agreement an additional two years, renewable on an annual basis.  Consultant will 
be notified in writing by the City of its intent to extend the Agreement period at least thirty (30) 
calendar days prior to the expiration of the original or any renewal Agreement period.  Price 
adjustments will only be reviewed during the Agreement renewal period and will be a determining 
factor for any renewal.  There are no automatic renewals of this Agreement.  
15.2 
Extension for Procurement Process.  Upon the expiration of the Term of this Agreement, 
including the initial term and any renewals, at the City’s sole discretion, this Agreement may be 
extended on a month-to-month basis for a maximum of six (6) months to allow for the City to 
complete its procurement process to select a vendor to provide the services/materials similar to 
those provided under this Agreement.  The City will notify the Contractor in writing of its intent to 
extend the Agreement at least thirty (30) calendar days prior to the expiration of the Term.  Any 
extension provided under this subsection will continue under the same terms and conditions as in 
effect immediately prior to the expiration of the then-current term. 
16.
Dispute Resolution.  Any controversy or claim arising out of or relating to this contract, or the breach
thereof, shall be settled by arbitration administered according to the American Arbitration Association’s
Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any
court having jurisdiction thereof.
17.
Exhibits.  The following exhibits, with reference to the term in which they are first referenced, are
incorporated by this reference.

EXHIBIT A 
Professional Services Agreement 
PROJECT 
Please refer to Attachment A, Scope of Work.

EXHIBIT B 
Professional Services Agreement 
SCOPE OF WORK 
Consultant will provide professional services as outlined in Attachment A, Scope of Work.  After the initial scope of 
work, Task 1 through Task 3 is completed, Consultant will provide additional services as needed for maintenance 
and support for a total of (3) three years.

EXHIBIT C 
Professional Services Agreement 
SCHEDULE 
Consultant will provide professional services as outline in Attachment A and on-going maintenance and support for 
(3) three years.

EXHIBIT D 
Professional Services Agreement 
COMPENSATION 
METHOD AND AMOUNT OF COMPENSATION 
Consultant will be compensated for professional services as outline in Attachment A. 
NOT-TO-EXCEED AMOUNT 
The total amount of compensation paid to Consultant for full completion of all work required by the 
Project during the entire term of the Project must not exceed $165,000.  
DETAILED PROJECT COMPENSATION 
Consultant will be compensated per Attachment A and for on-going maintenance and support as needed.

November 10, 2021 
Arlene Chemello 
Deputy CIO 
Innovation and Technology 
6835 North 57th Drive, Suite 100 
Glendale, AZ 85301 
RE: 
City of Glendale 
Water Services Department 
SCADA Reporting 
Professional Services  
Dear Arlene: 
OZ Engineering is pleased to submit the attached Scope and Statement of Qualifications (SOQ) for the 
above referenced Project. This Scope of Work is to provide professional services to include 
1.
Investigating current situation
2.
Fix current issues with SCADA reports
3.
Change SCADA Historian data access mechanism to push rather than the current pull mechanism
4.
Support and maintain the existing functionality in the interim until the existing functionality are
ported into a new reporting system 
5.
Develop additional reports as requested by WSD.
Please give me a call at (602)457-5276 if you have any questions. 
Sincerely, 
Gopal Raju, P.E. 
Principal  
OZ Engineering

City of Glendale  
Water Services Department 
SCADA Reporting Professional Services 
1 
Scope of Work 
City of Glendale Water Services Department operates three Water treatment plants, two Wastewater 
treatment plants, and number of remote water distribution and wastewater collection stations 
distributed geographically throughout the city.  GE’s Proficy HMI / SCADA and iFix historian are used for 
process control operations. Data from the historian and manually entered operator information flows 
from the SCADA network through the DMZ and into the business network.  Several automated / manual 
data aggregations, validation / cleanup processes using a combination of five Microsoft SQL server and 
65 Microsoft Access databases are utilized before generating SCADA operations, and regulatory 
compliance monitoring reports. MS Excel, MS Access, SQL Server Reporting Services, and Tableau are 
utilized to generate these reports. 
The City has identified several issues with missing data in Access databases / reports.  The city also 
desires to push data from SCADA historian rather than the pull mechanism currently utilized.  The City is 
also in the process of issuing an RFP for a reporting system that would replace the Access Databases and 
provide a modern technology. The City however desires to retain OZ Engineering (herein after called 
Consultant) on a temporary basis to provide professional services and support and maintenance services 
in the interim. 
Statement of Work: 
1.
Investigate current situation
2.
Fix current issues with SCADA reports
3.
Change SCADA Historian data access mechanism to push rather than the current pull
mechanism
4.
Support and maintain the existing functionality in the interim until the existing functionality are
ported into the new reporting system
5.
Develop additional reports as requested by WSD.
Task 1: System Assessment 
WSD has provided high level documentation of the existing system that lists database types, process 
descriptions, and reporting systems. As part of this task, the Consultant will review existing systems and 
current issues, and interview WSD staff and users with the goal of generating an objective 
understanding of the state of these systems, their utilization, and their technical support needs.  This 
will include reviewing the DB Schema, data processes, and report generation. 
Based on this assessment, the Consultant will provide expert opinion of modifications necessary to fix 
the defects identified. 
Consultant Fee: $15,000

City of Glendale  
Water Services Department 
SCADA Reporting Professional Services 
2 
Task 2: Software Modifications 
Based on the documentation provided and the issues identified in Task 1, the Consultant will then 
expand more deeply, and critically on the issues identified. The Consultant will make software 
modifications to the existing processes or reports to fix the issues. 
The Consultant will then work with the WSD’s staff to fully exercise the system.  This includes testing a 
multitude of scenarios to ensure the system satisfies all the functionality desired and defined as part of 
Task1. The Consultant will also document all system modifications as a result of this Task. 
Consultant Fee: $15,000 
The level of effort for this development task (Task 2) shall not exceed 100 hours. 
Task 3: SCADA Process  
As part of this task, the Consultant will develop new processes to push the data from the SCADA 
Historian.  These new processes will replace the current read processes in the 5 MS SQL Server external 
databases.   
Consultant Fee: $15,000 
The level of effort for this development task (Task 3) shall not exceed 100 hours. 
Task 4: Maintenance and Support – This activity consists of providing maintenance and support for to 
the City of Glendale WSD.  The responsibilities of the Consultant will include performance of ongoing 
maintenance and support to provide accurate, representative, and presentable information or as 
requested by WSD.  Activities will include: 

Telephone support and/or on-site support and maintenance are to be provided as requested by
the City of Glendale WSD between the hours of 8:00 AM and 5:00 PM, Arizona Time, Monday
through Friday (except holidays).

Work with and support WSD upon request.

Update the underlying software components that are utilized for the SCADA reporting as
necessary.

Make changes to the SCADA reporting software that may include correction of any minor
defects and fixing minor bugs.

Install all corrections of minor defects, minor bugs and updates, including any enhancements to
the software using established configuration management procedures.

Train WSD staff on the use or generation of reports.
Initial Support and Maintenance fee is based on a six-month period and can be renewed based on the 
needs of the WSD.

3 
City of Glendale  
Water Services Department 
SCADA Reporting Professional Services 
Consultant Fee:  
Initial Support and Maintenance: $40,000 
Years 2 and 3 renewal costs: 
Year 2 Support: $40,000 
Year 3: Support: $40,000