Hye Tech Linking Agreement

LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
HYE TECH NETWORK & SECURITY SOLUTIONS
THIS LINKING AGREEMENT (this “Agreement”) is entered into as of this day of

, 2022, between the City of Glendale, an Arizona municipal corporation (the “City”), and Hye

Tech Network & Security Services, a(n) Arizona corporation authorized to do business in Arizona
(“Contractor”), collectively, the “Parties.”

RECITALS

On September 10, 2021 under the Tempe S.A.V.E RFP #21-099, the City of Tempe entered
into a.contract with Contractor to purchase the goods and services described in the S.A.V.E.
RFP (“Cooperative Purchasing Agreement”), which is attached hereto as Exhibit A. The
Cooperative Purchasing Agreement permits its cooperative use by other governmental
agencies including the City.

Section 2-149 of the City’s Procurement Code permits the Materials Manager to procute goods
and services by participating with other governmental units in cooperative purchasing
agreements when the best intetests of the City would be served.

Section 2-149 also provides that the Materials Manager may enter into such cooperative
agreements without meeting the formal or informal solicitation and bid requirements of
Glendale City Code Sections 2-145 and 2-146.

The City desires to contract with Contractor for supplies or services identical, or neatly
identical, to the supplies or services Contractor is providing other units of government under
the Cooperative Purchasing Agreement. Contractor consents to the City’s utilization of the
Cooperative Purchasing Agreement as the basis of this Agreement, and Contractor desites to
enter into this Agreement to provide the supplies and services set forth in this Agreement.

AGREEMENT

NOW, THEREFORE, in consideration of the foregoing recitals, which are incorporated by reference,
and the covenants and promises contained in this Linking Agreement, the parties agree as follows:

1.

Term of Agreement. The City is purchasing supplies and/or services from Contractor
pursuant to the Cooperative Purchasing Agreement. According to the Cooperative
Purchasing Agreement, purchases can be made by governmental entities from the date of
awatd, which was September 10, 2021, until the date the contract expires on September 9,
2022 unless the term of the Cooperative Purchasing Agreement is extended by the mutual
agteement of the original contracting parties. The Cooperative Purchasing Agreement,
however, may not be extended beyond September 9, 2026. The initial petiod of this
Agreement, therefore, is the period from the Effective Date of this Agreement until
September 9, 2022. The City may renew the term of this Agreement for two, two-year
renewals until the Cooperative Purchasing Agreement expires on September 9, 2026. Glendale

1/2/2020

renewals are not automatic and shall only occur if the City gives the Contractor notice of its
intent to renew. The City may give the Contractor notice of its intent to renew this Agreement
30 days prior to the anniversary of the Effective Date to effectuate such renewal.

Scope of Work: Terms, Conditions, and Specifications.

A. Contractor shall provide City the supplies and/or services identified in the Scope of
Work attached as Exhibit B.

B. Contractor agrees to comply with all the terms, conditions and specifications of the
Cooperative Purchasing Agreement. Such terms, conditions and specifications ate
specifically incorporated into and are an enforceable part of this Agreement.

Compensation.

A. City shall pay Contractor compensation at the same tate and on the same schedule as
provided in the Cooperative Purchasing Agreement, which is attached heteto as
Exhibit C.

B. The total purchase price for the supplies and/or services purchased under this
Agreement shall not exceed three hundred thousand dollars ($300,000) for the entire
term of the Agreement (initial term plus any renewals).

Cancellation. This Agreement may be cancelled pursuant to A.RS. § 38-511.

Non-discrimination. Contractor must not discriminate against any employee or applicant for
employment on the basis of race, color, religion, sex, national origin, age, marital status, sexual
orientation, gender identity or expression, genetic characteristics, familial status, U.S. military
veteran status or any disability. Contractor will require any Sub-contractor to be bound to the
same fequitements as stated within this section. Contractor, and on behalf of any
subcontractors, warrants compliance with this section.

Insurance Certificate. A certificate of insurance applying to this Agreement must be provided
to the City prior to the Effective Date.

E-verify. Contractor complies with A.R.S. § 23-214 and agrees to comply with the
requirements of A.R.S. § 41-4401.

No Boycott of Israel. To the extent A-R.S § 35-393 through § 35-393.03 are applicable, the
patties hereby certify that they are not currently engaged in, and agree for the duration of the
Agreement to not engage in, a boycott of goods or services from Israel, as that term is defined
in A.R.S § 35-393.

Attestation of PCI Compliance. When applicable, the Contractor will provide the City
annually with a Payment Card Industry Data Security Standard (PCI DSS) attestation of
compliance certificate signed by an officer of Contractor with oversight responsibility.

4/29/2021

10. Notices. Any notices that must be provided under this Agreement shall be sent to the Parties’
respective authorized representatives at the address listed below:

City of Glendale

c/o Katy Brackett

6835 N. 57" Drive, Suite 100
Glendale, Arizona 85301

And

Hye Tech Network & Security Solutions
4802 E. Ray Road, Suite 23-414
Phoenix, Arizona 85044

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date and year
set forth above.

“City” “Contractor”
City of Glendale, an Arizona Hye Tech Network & Security Solutions,
municipal corporation an Arizona Corporation
By: By: Bae
Kevin R. Phelps Name: Lisa Andrus
City Manager Title. _ COO/CFO
ATTEST:
Julie K. Bower (SEAL)
City Clerk
APPROVED AS TO FORM:

Michael D. Bailey
City Attorney

4/29/2021

LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
HYE TECH NETWORK & SECURITY SOLUTIONS

EXHIBIT A
(SAVE REP)

4/29/2021

20 E. 6" Street
Tempe, AZ 85281

. Financial Services  ¢
Contract Award Notice Procurement Office Frempe

Contract Number: 1T21-099-01 Issue Date: September 10, 2021
Description: CISCO Networking & Voice Over IP Equipment and Services

99425 Award Period
Hye Tech Network & Security Solutions, LLC Beginning: September 10, 2021
Lisa Andrus Ending: September 9, 2022
4802 E. Ray Road, Suite 23-414
Phoenix, Arizona 85044 . Potential Two - two-year
Phone Number 602-694-0303 Renewals: renewals. Max of 4
Cell Number 602-694-0303 years total.

Email Address: landrus@hyetechnetworks.com

This Contract Award Notice is issued for the purchase of goods, materials and/or services as requested by the above noted
solicitation/contract number. The contract shall remain in effect as noted in the award period block unless extended,
renewed or canceled per terms and conditions of the solicitation.

It is to be noted that any contracted vendor document(s) that conflict with the language and requirements of the City's

solicitation are not acceptable and will void the contract. In addition, contracted vendor is not to begin work or make delivery
of awarded items until any and all required insurance and/or performance bonds are posted with the City Procurement

Office.

If contracted vendor has a change of address for mailing payments and/or for mailing future bid solicitations, it is the vendor's
responsibility to notify the City Procurement Officer identified with this contract and to ensure all such mailing address
information is kept current.

Please note that your City of Tempe contract number should appear on all shipping documents, invoices and statements.
Invoices are to be sent directly to the requesting department.

Award Information

Item | CISCO Equipment, Percentage Discount off CISCO List Price per categories % Dis t

A.__| specified below. coun
Group CISCO Network and upgrade components 43%
Group | CISCO Voice over IP products and solutions 43%

2
Group | CISCO Unified Commuting Products, glade servers, rack servers, invicta appliances, 61%

3 fabric interconnects, fabric extenders, etc. °
Group CISCO radio interoperability products and solutions 43%
Group CISCO Network security products 43%
Group CISCO System Software and Monitoring Tools 43%
Group CISCO Unity products and services 43%
Group | CISCO Physical Security Products, Video Surveillance, IP Cameras, Access Control, 43%

8 etc.

GrouP | CISCO Wireless, ete. 43%
Group | CISCO Miscellaneous devices, peripherals, digital signage, cables for operation or 43%

10 _| interfacing of CISCO equipment, etc. °
Group | Annual Service Plans, percentage discount off CISCO list price or cost of equivalent 20%

11 service contract for CISCO hardware and software support, etc. °

Partner Support Service (PSS) annual Service Plans, percentage discount off CISCO

list price or cost of equivalent service contract for CISCO hardware and software 36%
support, etc.
Group | Remanufactured or refurbished items may be offered. Offer shall provide a separate 43%
12 schedule as “optional” hd
ori CISCO annual service contract for CISCO hardware and software support etc. 20%
Partner Support Service (PSS) annual service contract for CISCO hardware and 36%
software support, etc. °
GrouP | Flex Enterprise Agreement ~ CISCO 27%
GrouP | SaaS - CISCO 20%
— Conferencing - WebEx Meetings, WebEx Events, etc. 27%
“a Collaboration Endpoints — phones, headsets, video conferencing devices 43%
GrovP | CISCO Data Center Switching 43%
Greve CISCO Meraki Cloud Managed solutions 43%
aL Cybersecurity Products and Services 43%
'e Services, Offeror to provide an hourly rate for services specified. Hourly Rate
1. Design and analysis $175
2. Configuration $175
3. Implementation $150
4. Installation $100
5. Training $125
6. Maintenance $75
7, Support of Data $150
8. Support of Voice $150
9. Support of Multimedia $150
10. | Support of Radio $150
11. | Network-based, Network-embedded Products $175
12. | Network Security Services $175
13. | Network Virtualization Services $175
14. | Senior Engineer $150
15. | Principle Architect $175
16. | Senior Technical Architect $175
17. | Project Manager $125
18. | Senior Project Manager $150
19. | Program Manager $175
20. | Credit Card Finance Charge / Transaction Fee 2.5% - 4%
21. Emergency After-Hours ad-hoc Service Charge 1.5 x Hr. Rate

See attached Pricing Sheet

y Wl ly

alhleen Shipman, CPPB Michael Greene, C.P.M., CPPO
Procurement Officer Procurement Administrator

All terms and conditions of this Award Document are per the City's Solicitation Document

THIS IS NOT A PURCHASE ORDER

i
Tempe.

CITY OF TEMPE Council Meeting Date: 9/9/2021
REQUEST FOR COUNCIL ACTION Agenda Item:

ACTION: Award a two-year contract, with four, two-year renewal options, to HyeTech Network & Security Solutions, LLC to
provide CISCO networking & voice over intemet protocol equipment and services.

FISCAL IMPACT: The total cost of the initial two-year contract will not exceed $2,000,000. Sufficient funds have been
budgeted to various City-wide Cost Centers for the anticipated expenditures during the current fiscal year and future fiscal
years, contingent upon City Council approval of the City's annual budget.

RECOMMENDATION: Award the contract.

BACKGROUND INFORMATION: (RFP #21-099) The City issued a Request for Proposal (RFP) to establish a term contract
for the purchase of CISCO networking and voice over internet (VOIP) protocol equipment and services to be administered by
the Information Technology Department. This contract plays a key role in IT's efforts to maintain and improve the City's
network infrastructure.

Evaluation Process

Notification of the solicitation was sent to 152 registered vendors, posted on the City's website and advertised in the Anzona
Capito! Times. The City received seven (7) offers. The evaluation committee, comprised of Information Technology and
Financial Services Department staff, reviewed the following offers:

Advanced Network Management, Inc.
CDWG Government, LLC

Hyetech Network & Security Solutions, LLC
NetSync Network Solutions

Sentinel Technologies

Sterling Computers Corporation

*World Wide Technology

“World Wide Technology was removed from consideration due to its failure to submit a signed offer. The remaining six (6)
firms were evaluated and scored using the criteria shown below:

Award Weight Advanced COWG Hyetech | Netsync | Sentinel Sterling
Critena Network Government, | Network& | Network | Technologies | Computers

Inc. Solutions,

Lc

cIsco 20% 130 165 182.50 130 177.50 160
Authorization
sand
Certifications —
Firms 10% 90 82.5 90 62.5 88.75 65
Experience
and
Qualifications — _
Firms 10% 86.25 70 90 60 ” 62.5
Employee
Qualifications
Value Added 5% 40 32.5 30 30 43.75 28.75
Services _ |
Contract 10% 80 65 87.5 62.5 87.5 60
Administratio
n

References 10% 80 i) 80
Cost 30% 30C 2 213 |
Acceptance 25% 20 20.62 20
and
Compliance |
of RPF Terms | — :
Overall 2.5% 20 14.37 22.5 15.62 | 20 18.12
Response of |
the RFP [ | a
Initial Evaluation Scores 846.25 30875 | 866.50 | 684.75 860.12 707.37 |
| *Average Percentage 42% 30% 38% | 36% 37% 31%
| Discount Mt, | _

“Pricing for this RFP included a percentage discount from the CISCO Price List that covers twenty (20) product and service
categories. The percentage discount shown above represents an average of these twenty (20) categories.

The evaluation committee decided to shortlist to the three (3) highest ranked firms and move them forward in the review
process to include interviews and best and final offers. The remaining firms were determined non-susceptible and removed
from contention. Interviews were held with Advanced Network Management, Inc., Hyetech Network & Security Solutions,
LLC and Sentinel Technologies. The following table shows the results after interviews and best and final offers:

Award Criteria Weight Advanced Hyetech Sentinel Technologies
Network, Network &
Management, Security
ing. Solutions,
LLC

CISCO Authorizations and | 20% 130 182.50 177.50
Certifications
Firms Experience and 40% 90 90 88.75
Qualifications a =
Firms Employee 10% 86.25 90 90
Qualifications _
Value Added Services 5% 40 30 43.75
Contract Administration 10% 80 87.5 87.5
References | 10% 80 72 80
Cost 7 30% 300 267 252
Acceptanceand = iss] 2.5% 20 [25 20620 2°
Compliance of RPF Terms
Overall Response of the 2.5% 20 22.5 20
RFP 7 - |

200 pts possiblefinterview 170 | 180.75 187.50

Final Evaluation Scores 1016.25 1047.25 101762
Average percentage discount 41% 39% 37%
Recommendation

The evaluation committee is recommending that Hyetech Network & Security Solutions, LLC be awarded this contract due to
the firm's overall lowest cost, experience in this field of work, skilled staff, and overall response to the solicitation. Staff is
confident that Hyetech Network & Security Solutions, LLC has the capability to successfully provide CISCO Networking &
Voice over IP Equipment and Services per the scope of this RFP.

ATTACHMENTS: Offer Page
STAFF CONTACT(S): Mark Wittenburg, Information Technology Director, (480) 350-8237
Department Director: Tom Duensing, Financial Services Director

Legal review by: David Park, Assistant City Attorney
Prepared by: Kathleen Shipman, CPPB, Procurement Officer

CISCO Networking & Voice over IP Equipment
and Services
for
City of Tempe

|
|
Developed by |
|

Hye TECH NETWORK & SECURITY SOLUTIONS, LLC

HYETECH Tempe _

NETWORKS

SAVE
RFP# 21-099

April 21, 2021

4802 E Ray Road
Suite 23-414
Phoenix, Arizona 85044
hyetechnetworks.com

SPIN# 143035587

4/19/2021

HyeTech Response — RFP# 21-099 +

CISCO Networking & Voice over IP Equipment and Services

1. INTRODUCTORY LETTER

Dear Committee Members,

Hye Tech Network & Security Solutions, LLC (HyeTech) offers the following response to the RFP# 21-
099 CISCO Networking & Voice over IP Equipment and Services for the City of Tempe (City). The
2021 RFP is to provide high-quality technical solutions, support, expertise, and engineering services.
HyeTech delivers this RFP response and intends to utilize cooperative contract Strategic Alliance
for Volume Expenditures (SAVE).

HyeTech is the ideal firm for several reasons. First, HyeTech is a consulting firm focused on providing
professional, managed, and hosted services. Our firm leads with end-to-end solutions that are
practical, scalable, and fiscally responsible. Many organizations can provide hardware and
services. HyeTech provides long-lasting concepts and client-facing services.

Second, HyeTech has worked on a diverse set of networks and systems with State, Local
Government and Educational entities. Every organization's infrastructure presents unique
complications and problems to overcome. Our team possesses the experience and a deep
understanding of unified communication and collaboration technologies, options and
requirements for each type of organization.

Lastly, HyeTech possesses the breadth and depth of technical and organizational capabilities to
support various types of technologies within local municipality environments. HyeTech has
developed solutions to help many cities and towns with their technology needs through these
increasingly challenging times. We have been uniquely focused to solve difficult issues presented
by our clients.

Hye Tech is dedicated to its clients. Our philosophy has always been to be customer facing. We
pride ourselves in offering personal attention, a quality that distinguishes us from our competitors.
HyeTech appreciates a client's need for continuity. Thus, the engineers you meet on day one are
expected to remain integral throughout the life of an engagement. HyeTech takes a distinct
interest in our client's vision. We focus not only on resolving the immediate issues but building
scalable solutions for where organizations need to go down the road.

As a client focused firm, HyeTech has successfully handled small and large projects in the past
with government and educational environments such as, Mesa Public Schools, Paradise Valley
Unified School University, University of Arizona, Arizona State University, Northern Arizona University,
Pinal County, City of Avondale, City of Scottsdale, City of Phoenix, and Town of Gilbert to name
a few. HyeTech's economic value, proficiency, and client service makes us the best choice for
the City of Tempe RFP# 21-099 CISCO Networking & Voice over IP Equipment and Services.

Respectfully yours,

Lisa Andrus
COO/CFO

@® Hy TECH NETWORK & SECURITY SOLUTIONS, LLC 2 of 46

4/19/2021 HyeTech Response ~ RFP#f 21-099 -

CISCO Networking & Voice over IP Equipment and Services

2. TABLE OF CONTENTS

1. INTRODUCTORY LETTER
2. TABLE OF CONTENTS....

3. TECHNICAL QUESTIONNAIRE
3.1. CISCO AUTHORIZATIONS AND CERTIFICATIONS..
3.2. FIRM’S EXPERIENCE AND QUALIFICATIONS......-ssssssssccssssssseceesssssecssssssssesesssssneceessssecscessnsscseccanssnescecanssnsnnececeessesuneseasente

3.21. FiRM’s OVERVIEW.
3.3. GENERAL QUESTIONS...
3.4. DEBARRED AND LEGAL..
3.5. FINANCIAL AND LEGAL..
3.6. PROPOSER STAFF AND TRAINING SERVICES...
3.7. TRAINING SERVICES...

3.8. VALUE ADDED SERVICES... es
3.9. CONTRACT ADMINISTRATION/PRESALES 4 AND ) SALES ‘SUPPORT/SERVICES OF EQUIPMENT/HARDWARE
AND SOFTWARE 21
INCIDENT REPORTING
INCIDENT IDENTIFICATION
INCIDENT LOG......seccseose
INCIDENT CATEGORIZATION
INCIDENT PRIORITIZATION...
INCIDENT DIAGNOSIS.
INCIDENT CLOSURE ....
FUNCTIONAL ESCALATION
MANAGEMENT ESCALATION
ESCALATION NOTIFICATIONS.

4. REFERENCES wu... essscssessesssessesneee
4.4. OTHER RELATED EXPERIENCE. vecctneees
4.2. ACCEPTANCE & COMPLIANCE OF RFP TERMS & CONDITIONS & MISCELLANEOUS...

5. PRICING SECTION... =
5.41. CISCO EQUIPMENT, PERCENT Discount OFF CISCO LIST PRICE
5.2. SERVICES PROVIDED — HOURLY RATE.

6. VENDOR’S OFFER.

7. _ANTI-DISCRIMININATORY POLICY

8. SUPPLIER SUSTAINABILITY QUESTIONAIRE ..
8.1. CORPORATE SUSTAINABLE ACTIONS.....0.....
8.2. PRODUCT SUSTAINABLE ACTIONS..

9. ADDENDUMS
91. ADDENDUM #'1..
9.2. ADDENDUM #2.

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4/19/2021 HyeTech Response — RFP# 21-099 Lf
CISCO Networking & Voice over IP Equipment and Services |

3. TECHNICAL QUESTIONNAIRE

Responses to proposal questionnaire and related documents, exhibits, etc. are to be organized in the same
sequence as presented in the questionnaire. Supporting documents, exhibits, etc. not clearly identified to
correlating question will not be evaluated. The evaluation committee shall have the final determination to
what is considered “clearly identified”.

A. If selected, will your company allow other government agencies to Yes| X No
utilize this Contract?

If no, please explain:

Response:
N/A

B. Will your firm accept the City’s Procurement Card (Master Card) for Yes| X* No
payment?

* With Fees

3.1. CISCO AUTHORIZATIONS AND CERTIFICATIONS

1. Is your firm an authorized and certified CISCO sales and service Yes 4 No
dealer?

If yes, submit verification of authorization/certification with offer.
Letter attached in Appendix A. Below is a snapshot of the body of the document for

reference:

HT) Hye TECH NETWORK & SECURITY SOLUTIONS, LLC 4 of 46

4/19/2021

HyeTech Response — RFP # 21-099
CISCO Networking & Voice over IP Equipment and Services

stfrctfes
cisco

Manufacturer's Authorization Form

Date: April 19, 2021
To: City of Tempe
P. 0, Bax $002, Tempe, AZ 85280

Subject: RFP 21-099 - CISCO Networking & Voice over IP Equipment and Services

Cisco Systems, Inc., 2 company duly organized under the laws af the State of Delaware of the United States, having

its principal place of business at 170 W. Tasman Drive, San Jose, CA 95134-1706, USA ("Cisco"), whois a provider of

networking products and services, hereby confirms that, as of the date of this letter, Hye Tech Network and Security

Solutions ("Reseller") wishes to participate in the Bid or Project stated above and has entered into an Indirect

Channel Pariner Agreement which entitles Reseller to do the following:

4. resell and/or distribute Cisco products and/or services in Americas to end users within that territory;

2. bid, negotiate and conclude a contract with you for the above products/services manufactured ar supplied by
isco. The Reseller is an Independent contractor and has no authority to commit and/or bind Cisco or its
affiliates in any way.

Cisco will, within the scope of Its agreement with its authorized channels, provide support and product warranty

services for Cisco products obtained through its authorized channels.

‘The confirmation pravided under this Authorization form shall be accurate as of the date appearing at the top of this

letter.

Ifyou need any additional information, please do not hesitate to contact Dani Hemmings at 408-895-2879. For more

information about Cisco's channel partner program, please visit the following URL:

htto:/Awww.cisco.com/we rtners/index htm.

Duly authorized to sign this authorization form for and on behalf of: Cisco Systems, inc.

Yours sincerely,

Signed

List CISCO and other relevant technical authorizations/certifications that are applicable to this RFP.

Response:

including:

fe]

°

HyeTech has diverse high-level certified engineers in various areas of technology areas

e Cisco Certified Internetwork Expert (CCIE)

The CCIE is described by Cisco as "the most prestigious networking
certification in the industry". The CCIE certifies a very specific set of skills in
the field of networking. According to Cisco, less than 3% of Cisco Certified
engineers obtain CCIE certification and less than 1% of the networking
professionals worldwide", and the average candidate will spend thousands
of their own dollars and spend at least 18 months studying while pursuing it.
There are two parts to obtaining a CCIE, the written and an 8-hour lab exam.
Passing all the requirements of the program earns the individual a unique
CCIE number assigned by Cisco.

e Cisco Certified Network Professional (CCNP)/ Cisco Certified Design Professional
(CCDP)

The CCNP validates the ability to plan, implement, verify, and troubleshoot
local and wide-area enterprise networks and work collaboratively with
specialists on advanced security, voice, wireless, and video solutions. In
addition to CCNA exams, professionals must pass three separate
professionaHlevel exams.

e Cisco Certified Network Associate (CCNA)/Cisco Certified Design Associate
(CCDA)

Hye TECH NETWORK & SECURITY SOLUTIONS, LLC 5 of 46

4/19/2021 HyeTech Response - RFP# 21-099
CISCO Networking & Voice over IP Equipment and Services

o CCNA certification validates the ability to install, configure, operate, and
troubleshoot medium-size routed and switched networks, including
implementation and verification of connections to remote sites in a WAN.

The HyeTech team consists of multiple certified engineers in each of the above
certifications.

HyeTech's engineers also have certifications from industry standard bodies that are
manufacturer agnostic for wireless and security including:

e Certified Wireless Technology Specialist (CWTS)

o Wireless certifications from CWNP, a wireless vendor neutral wireless
standards body. This covers all aspects of RF and is a critical certification for
a wireless engineer.

e Certified Wireless Network Administrator (CWNA)

o Professional level wireless certifications from CWNP, a wireless vendor neutral
wireless standards body. This covers all aspects of RF and is a critical
certification for a wireless engineer. Specifically, CWNA covers the skills to
successfully survey, install, and administer enterprise wireless networks

e Certified Wireless Security Professional (CWSP)
o Professional level wireless certifications from CWNP, a wireless vendor neutral
wireless standards body. This covers all aspects of RF and is a critical
certification for an advanced wireless engineer. The CWSP ensures you have
the skills to successfully secure enterprise wireless networks.
e SANS GIAC Certified Firewall Analyst (GCFW)

o GIAC Certified Firewall Analysts (GCFWs) have the knowledge, skills, and
abilities to design, configure, and monitor routers, firewalls, and perimeter
defense systems. Achieving this certification required a written test as well
practical paper of minimum 10 pages regarding security topics having to
do with Intrusion Prevention.

e SANS GIAC Certified Intrusion Analyst (GCIA)

o GCIAs have the knowledge, skills, and abilities to configure and monitor
intrusion detection systems, and to read, interpret, and analyze network
traffic and related log files. Achieving this certification required a written test
as well practical paper of minimum 10 pages regarding security topics
having to do with Intrusion Prevention.

e Certified Information Systems Security Professional (CISSP)

0 This certification is a globally recognized standard of achievement that
confirms an individual's knowledge in the field of information security. CISSPs
are information assurance professionals who define the architecture,
design, management and/or controls that assure the security of business
environments.

e Microsoft Certified Systems Engineer (MCSE)

o Microsoft's highest certification level is that of Microsoft Certified Systems
Engineer. To achieve this certification, the engineer must take and pass
three separate tests, including a product test and networking. It is
considered one of the more difficult certifications to achieve because of
the breadth of knowledge one must have on a variety of technologies.

HyeTech's engineers also have certifications from industry standard bodies that are
manufacturer agnostic for wireless and security including:

e Certified Wireless Technology Specialist (CWTS)
o Wireless certifications from CWNP, a wireless vendor neutral wireless
standards body. This covers all aspects of RF and is a critical certification for
a wireless engineer.

@ Hye TECH NETWORK & SECURITY SOLUTIONS, LLC 6 of 46

4/19/2021 HyeTech Response — RFP # 21-099
CISCO Networking & Voice over IP Equipment and Services

e Certified Wireless Network Administrator (CWNA)

o Professional level wireless certifications from CWNP, a wireless vendor neutral
wireless standards body. This covers all aspects of RF and is a critical
certification for a wireless engineer. Specifically, CWNA covers the skills to
successfully survey, install, and administer enterprise wireless networks

e Certified Wireless Security Professional (CWSP)

o Professional level wireless certifications from CWNP, a wireless vendor neutral
wireless standards body. This covers all aspects of RF and is a critical
certification for an advanced wireless engineer. The CWSP ensures you have
the skills to successfully secure enterprise wireless networks.

e SANS GIAC Certified Firewall Analyst (GCFW)

o GIAC Certified Firewall Analysts (GCFWs) have the knowledge, skills, and
abilities to design, configure, and monitor routers, firewalls, and perimeter
defense systems. Achieving this certification required a written test as well
practical paper of minimum 10 pages regarding security topics having to
do with Intrusion Prevention.

e SANS GIAC Certified Intrusion Analyst (GCIA)

o GCIAs have the knowledge, skills, and abilities to configure and monitor
intrusion detection systems, and to read, interpret, and analyze network
traffic and related log files. Achieving this certification required a written test
as well practical paper of minimum 10 pages regarding security topics
having to do with Intrusion Prevention.

© Certified Information Systems Security Professional (CISSP)

0. This certification is a globally recognized standard of achievement that
confirms an individual's knowledge in the field of information security. CISSPs
are information assurance professionals who define the architecture,
design, management and/or controls that assure the security of business
environments.

3.2. FIRM’S EXPERIENCE AND QUALIFICATIONS

3.2.1.FIRM’S OVERVIEW

Provide a general overview and brief history of your organization, including parent and/or
subsidiary companies, expertise, number of employees, stability and its capability to provide the
required services.

Response:
HyeTech Overview

HyeTech was founded in January of 2005 and is a locally owned small business. HyeTech’s
focus has been to provide clients, throughout the State of Arizona, with superior solutions
for their technology challenges while accounting for scalable environments to enable
future growth. Each new project is viewed as an opportunity to forge a long-term working
relationship with our clients. This commitment requires HyeTech to examine the immediate
goals for the current project as well as future strategies that the leadership has for business
growth and expansion. HyeTech engineers possess a unique in-depth knowledge of secure
networking, cyber security, systems and cloud security as well as an intimate understanding

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CISCO Networking & Voice over IP Equipment and Services

of the inner workings of large businesses and educational institutions. This broad
understanding of both the technical and business needs, allows HyeTech to provide a team
of highly skilled technology professionals best suited to meet and exceed the City's needs
in all phases of a project.

Over the years, HyeTech has transformed from a network and security firm into a firm
providing end-to-end solutions in all disciplines of technology. Security is foundational in all
solutions provided by HyeTech, from network, to systems, wireless, unified communications,
data center, and general operations. Security is always at the forefront of all architectures
from our firm. Our team believes in developing unique security solutions for each of our
clients. While there are similarities between networks and clients, no two environments are
identical.

HyeTech’s capability to foresee the City’s needs throughout RFP 21-099 makes us the ideal
firm. With over a decade of experience supporting solutions for city, public education, and
state government organizations, HyeTech brings an understanding of the business,
technology, and security challenges facing City leadership. From small projects, complete
enterprise security architecture and implementations, network and security assessments to
ongoing operational support for these environments, HyeTech, as a professional services
organization, is the best candidate for this project.

There are several reasons that make HyeTech the best selection for this RFP. First, HyeTech's
philosophy is we are a client facing organization. This is critical to appreciate a client's
needs, resolve problems, plan, and continue relationships. At the same time, industry best
practices and cost are always at the forefront of any task(s). The team of engineers that
will work with the City will have the goal of providing the City the best possible architectures
and solutions that are scalable and supportable.

The HyeTech team has a variety of engineering resources that are part of our local team.
This diversity enables the team to tackle the vast array of technologies that are found in
today's network, security, datacenter, public cloud and computing environments. These
skills include senior level engineers and architects in networking and security, data center
and cloud, unified communications (voice/video) and wireless technologies and
virtualization and storage. In addition, the HyeTech team has senior architects in Microsoft
technologies and products, Linux, as well application load balancing and delivery.
HyeTech can provide a team of experienced engineers that work together on a regular
basis to deliver critical projects for our clients.

The HyeTech team brings a strong architecture and design practice to help our clients. It
is something our team has been involved in delivering since inception. There have been
many projects where our team was brought in to provide just the secure architecture, or
the reference architecture. It isa core competency for our team, and we thrive in delivering
secure architectures and designs that fit our client's needs. Our feam incorporates secure
design into each of the technologies we deliver.

HyeTech was founded as an engineering firm. Over the years we have grown to a staff of
nearly 100. Nearly all our resources are here in the Arizona with most residing in the Phoenix
metro area. HyeTech was founded as an engineering firm and that has not changed over
the years. Most of the staff at HyeTech are engineers. Whether they are part of our

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CISCO Networking & Voice over IP Equipment and Services

24x7x365 operations center that is fully staffed operated locally in Phoenix, the architecture
team, or the consulting team, most of our team are engineering focused.

Over the past 2 years, HyeTech has become Cisco's #1 partner in state and local
government markets in Arizona. This is largely due to our dedication to our customers at
various cities, towns, schools, counties, etc. across Arizona. With one of, if not the, largest
local engineering teams and our focus on technology, solutions, and customer experience,
we have gained the trust of many customers throughout the State.

HyeTech’s home office is in Phoenix, Arizona. Our office space is over 7000 square feet,
housing engineers of all technical specializations. This includes our 24x7x365
Network/Security Operations Center. We have engineers that live throughout the state and
provide services throughout Arizona.

HyeTech is a locally owned small business. HyeTech is a 360-degree solution-based
consulting firm focusing on innovative technology, scalability, and fiscally conscious
solutions and services. Our office is located in Phoenix, Arizona, with engineers located
throughout the state. Over the years, HyeTech has provided services throughout the
metropolitan areas, as well as the rural communities.

We view each project as an opportunity to forge a long-term working relationship. Thus,
HyeTech’s organization structure includes a leadership team overseeing engineers of all
levels and disciplines, project managers, Our network operations center and sales, Our
team engages each client to examine its immediate goals for current projects, as well as
future strategies that the leadership has for business growth and expansion.

Does your firm have an office location within the Phoenix Yes No
metropolitan area that meets the minimum qualifications
requirements of this RFP? Ano response to the question will result
in the removal of your firm from the evaluation process.

If yes, provide the complete address information (street address, city, state and zip code).

[ Response: 10235 S. 51% Street, Suite 120, Phoenix, AZ 85044 |

Does your firm have any other sales offices in the State of Yes No Xx
Arizona?

If yes, provide location and specify all services to be performed out of the sales offices.

Response:
N/A

e Accreditation - Offeror shall possess currently, at a minimum the following accreditations:
o Cisco Partner (Premium, Premier, Silver, or Gold)

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HyeTech Response — RFP# 21-099 7

4119/2021 CISCO Networking & Voice over IP Equipment and Services
o Cisco Advanced Unified Communications Specialization
ls your firm currently a Cisco Partner (Premium, Premier, Silver,or Yes x No
Gold)?

If yes, please specify which (Premium, Premier, Silver, or Gold). | Response: Gold

If yes, does your firm certify it will maintain its Cisco Partner Yes Xx No
accreditation for the life of the contract?

Is your firm currently a Cisco Advanced Unified Communications Yes| X No
Specialization Partner?

If yes, does your firm certify it will maintain its Cisco Advanced Yes| X No
Unified Communications Specialization accreditation for the life of
the contract?

Is your firm currently a Cisco Collaboration Architecture Yes| X No
Certification Partner?
If yes, does your firm certify it will maintain its Cisco Collaboration Yes] X No

Architecture Certification for the life of the contract?

Does your have sufficient depth of skilled technical staff to Yes| X No
adequately deploy and support Cisco products?

As specified in the Scope of Work, describe in detail all services proposed to the Agencies. All
associated costs for these services shall be stated on the Price Sheet. (attachments may be used):

Response:

Details of Services Offered

HyeTech provides a broad range of products and services. These services include
professional services, consulting services, managed services, and product resale services.
The managed services consist of network operations and security operations.

The following section provides background information with regards to HyeTech’'s services,
solutions and experience in the technologies that are identified in RFP 21-099.

Routing and switching technologies are one of the

50 y main building blocks of HyeTech. Our firm invests

r. considerable training and experience in many

A “ manufacturer switching products. We have designed

i and deployed numerous complex, multi-layer

enterprise networks. This includes enterprise MPLS with

ENTERPRISE ROUTING & L2VPN and L3VPN, SDN and SDN like features, as well
SWITCHING as many other advanced networking topologies.

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HyeTech Response — RFP# 21-099 T

SECURITY

HyeTech engineers have built security platforms for
extremely sensitive agencies and organizations,
including law enforcement, healthcare and finance.
Our team has provided services for law enforcement
networks that require Criminal Justice Information
Services (CJIS - an FBI developed set of standards).
We have also built networks that conform to Payment
Card Industry (PCI) standards for financial firms. Lastly,
HyeTech has assisted multiple healthcare
organizations with the design and deployment of
HIPAA compliant networks.

Puslic/PRIVATE CLOUD

HyeTech has implemented many Datacenter
environments from the ground up with many of the
advanced features that today's software defined
solutions require. Additionally, HyeTech has built
cloud computing architectures (AWS, Azure, Google,
Cisco). Our team has also completed such work for
multiple education, government, and private clients
with large and unique needs. The HyeTech team has
significant experience with various manufacturer
datacenter fabric, SDN and automation
technologies. A team of highly skilled and talented
server, virtualization and storage architects are the
core of the Datacenter team.

WIRELESS NETWORKING

HyeTech’'s wireless practice and engineering is one of
the leaders in this market. Our team has designed,

deployed or manage several of largest wireless

deployments in Arizona. Notably, Mesa Public
Schools (6500+ APs), University of Arizona (8000+ APs),
Tucson Unified School District (4800+ APs), Arizona
State University (11,000+ APs) are just three examples.
Our team has built and deployed the robust NAC
solutions necessary to support these large
environments with BYOD and guest access. This
includes complete management of the current
system ASU and UofA. Authentication and Identity
Services are a critical part of the HyeTech offering
from various manufacturers.

COLLABORATION (VOICE/
VIDEO/TELEPRESENCE)

HyeTech engineers have deployed multiple
collaboration (Voice/Video) systems statewide. Our
engineers have performed migrations from multiple
legacy phone systems. These migrations are typically
the most complex voice deployments as both
systems need to be fully operational with full feature
integration. HyeTech engineers have significant
deployment expertise in the video and telepresence
platforms. Our experience with deploying these
systems in large environments such as the City of
Phoenix (16,000 phone deployment) is extensive. Our

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