PowerPoint Presentation

CIOSI: Bulk Trash Collection Communication

Presentation Overview
• Background
• Bulk Trash Rules and Regulations
• Current Education and Outreach
• Research
• Recommended Enhancement Options
• Benefits to the Community
• Cost of Enhancement Options
• Council Direction
2

Background
3
•October 26, 2021, CIOSI Requested by Council Member 
Turner
•March 8, 2021, Council Workshop
– Council gave direction for staff to bring the item back to another 
workshop to discuss enhancing current outreach and communication 
program used to educate residents on rules of the bulk trash collection 
program as well as funding.

Bulk Trash Rules and Regulations
• City Code: Chapter 18-1 Definition
– Bulk trash means solid waste that is too large to be contained in a 
bin. “Bulk trash” may include, but is not limited to, oversized refuse 
not capable of being disposed of in a bin or container, such as tree 
limbs, branches, palm fronds, hedge clipping, shrubs, scrap metal, 
pipes less than one (1) inch in diameter, appliances, furniture, 
cardboard boxes or other items exceeding five (5) feet in length.
4

Bulk Trash Rules and Regulations
5
• Rules and Regulations
–Place bulk trash in neat stacks and in a location parallel to the street adjacent to their 
property line.
–Place bulk trash piles no further than 4 feet toward your home from sidewalk’s edge. 
At least 2 feet from block walls, water meters, cable boxes, etc.
–Piles are not to exceed 6 feet high or exceed the length of the property.
–Shall be placed out no earlier than 6 a.m. the Thursday of the week preceding the 
scheduled pick-up week.
–Items set out too early or too late will be subject to removal by the City for a $99 fee.
–Unacceptable items include construction debris, fiberglass, dirt, rock, sod, tree 
trunks/stumps, Styrofoam, and tires.

Current Education & Outreach
6
• Education - Field Inspections
–Prior to service – Inspectors tag piles for violations, educate resident
–During service – Collection workers report issues to inspectors.
–Post service (up to 2 weeks) - Staff report piles still out.
• Outreach
• Clean and Green Calendar – mailed out annually
• Advertising – Newspaper, Social Media Posts
• Website – Bulk item map, Rules and Regulations, Collection Schedule
• Public Events – Provide rules, Collection Schedule, and Calendar
• City Facilities – Collection Schedule and rules available for pickup

Research
7
•Reviewed Bulk Trash Collection rules, schedules, definitions 
in: Avondale, Chandler, Gilbert, Goodyear, Mesa, Peoria, 
Phoenix, Queen Creek, Scottsdale, Surprise, and Tempe.
•Viewed handout information and website designs and layout.
•Research of municipal outreach methods and practices in 
Solid Waste throughout the Country.

Research
8
ORGANIZATION
COLLECTION FREQUENCY
SET OUT PRIOR TO 
SERVICE
PLACEMENT LOCATION
SIZE OF PILE ACCEPTED
ADDITIONAL RESTRICTION
AVONDALE
MONTHLY
1 DAY PRIOR
IN STREET AGAINST CURB
3 CUBIC YARDS
BAGGED, BOXED, BUNDLED
CHANDLER
SCHEDULE EVERY 6 WEEKS
DAY OF COLLECTION
IN RIGHT OF WAY
16'LONG X 4'WIDE X 4'TALL
PILES THAT EXCEED LIMIT WILL BE LEFT
GILBERT
EVERY 5 WEEKS
2 DAYS PRIOR
IN STREET AGAINST CURB
10'LONG X 5'WIDE X 5'TALL
APPLIANCES COLLECTED SEPERATE
GLENDALE
MONTHLY
4 DAYS PRIOR
4' TOWARD HOME
LENGTH OF PROPERTY X 6'TALL
NO STYROFOAM PACKING MATERIAL
GOODYEAR
MONTHLY
7 DAYS PRIOR
IN STREET AGAINST CURB
6'LONG X 3'WIDE X 3'TALL
RESIDENTS CLEAN UP DEBIRS LEFT BEHIND
MESA
CALL TO SCHEDULE
NIGHT PRIOR
END OF DRIVEWAY
8'LONG X 4'WIDE X 4'TALL
BAGGED, BOXED, BUNDLED
PEORIA
2X A YEAR
1 DAY PRIOR
IN STREET AGAINST CURB
6'LONG X 4'WIDE X 3'TALL
ITEMS ON PERSONAL PROPERTY WILL BE 
LEFT
PHOENIX
4X A YEAR
9 DAYS PRIOR
EDGE OF PROPERTY
20 CUBIC YARDS
RESIDENTS SWEEP AREA AFTER COLLECTION
QUEEN CREEK
SCHEDULE 1X MONTH
NIGHT PRIOR
IN STREET AGAINST CURB
6 CUBIC YARDS
BAGGED, BOXED, BUNDLED
SCOTTSDALE
MONTHLY
9 DAYS PRIOR
PARRALEL TO STREET
10' LONG X 6' WIDE X 4' TALL
SEPARATE GREEN WASTE AND BULK
SURPRISE
CALL TO SCHEDULE
7 DAYS PRIOR
IN STREET AGAINST CURB
6'LONG X 4'WIDE X 4'TALL
APPLIANCE ARE SEPARATE CHARGE
TEMPE
6X A YEAR
10 DAYS PRIOR
IN STREET AGAINST CURB
10 CUBIC YARDS
4' BETWEEN GREEN WASTE AND BULK

Recommended Enhancement Options
9
• Review Rules and Regulations –
– Placement Locations – Place piles in the street on curb line rather than on property.*
– Quantity of Accepted Waste – Limit the length of the pile, no longer than 10 feet.
– Bundling Material – Require materials that could scatter to be bagged, boxed, or bundled.
– Fee increase - increase hourly rate for late/early set out to cover operational cost.

Recommended Enhancement Options
10
•Update Website –
– Bulk Trash Page – Map to show live updates of service completion.
• Solid Waste Route Status (glendaleaz.com)
– Videos – Educational "Do's and Don'ts", show the collection process, 
highlight issues seen on the route.
– Pictures – Provide visual examples of piles, safety concerns, and placement 
of Bulk Trash.
– Encourage Donations – Provide donation options for reusable items.
– Landfill Use - Remind residents about reduced/free Landfill use.

Recommended Enhancement Options
11
•Enforcement of rules –
– Update Chapter 18 – Clarify definition of bulk trash
– Partial Collection – Leave items that are not bulk trash
– Increase Fees – Reflective of actual cost to collect early/late set 
outs, blocked piles, loose debris
•City-wide saturation of door-to-door education –
– Develop additional door hangers with rules and regulations
– Place door hanger on each home in Glendale 2x per year

Recommended Enhancement Options
12
•Adopt Slogan - "If it fits in the bin, toss it in"

Options Not Recommended
13
• Set Out Day – Not recommending a change to collection 
set out day.
• Frequency of Collection – Not recommending changing 
from monthly collections.

Benefits to Community
14
•Reduce windblown litter
•Reduce collection times
•Increase productivity for routes
•Improve neighborhood aesthetics

Enhancement Costs
15
• Magnets/Door hangers
–Door Hangers
• 56,000 homes, two times a year
–Approx. $15,000
–Magnets
• 56,000 homes, two times a year
–Approx. $20,000
• Staffing costs
–Temporary employees to saturate the City
• 4 employees for 6 weeks, 2 times a year
–$38,600 for 2x a year saturation

Schedule for Enhancements
16
•FY22/23
–Revise Chapter 18 Code
–Update Website – Videos/Pictures
–Design and purchase Hangers/Magnets
–Hire temporary staff to complete educational saturation.
–Submit Supplemental for FY24 educational saturation.

17
•Questions / Comments