PowerPoint Presentation

Homeless Response Update
City Council Workshop
May 10, 2022

Presentation Overview
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• Choosing our lens and strategy
• Point in time count
• Internal program updates
• Master Services Agreement progress report

What lens are we using?
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Cause and Effect Relationship
Increased 
Housing Costs
Lack of 
Housing 
Diversity
Unexpected 
Expense
Medical 
Conditions or 
Expenses
Lack of 
Support 
System
Low Wage 
Jobs/Loss
Domestic 
Violence
Increased 
Hopelessness
Increased 
Substance 
Abuse
Decline of 
Mental 
Health
Increased 
Risk of 
Overdose
Become a 
Victim of 
Violence
Subject to 
Sexual 
Exploitation
Involved in 
Criminal 
Activity
Homelessness
Contributing Factors
Are we attempting to solve the right problem?

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Point in Time Count Overview
• January 25, 2022
• 6 a.m. to 12 p.m.
• 21 geographic zones
• 52 volunteers
– 33 city employees
– 19 service providers
• 406 people “counted”
• Two types of reports:
– Observations (268 or 66%)
– Interviews (138 or 34%)

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Point in Time Count Weaknesses
•
Why do we do an unsheltered count?
– Regulatory requirement
– Continuum of Care Service Area
•
By city data:
– No historical consistency
– Difficult to project local trends
•
Quality of the count:
– Experience of volunteers
– Weather conditions
– Person’s willingness to engage
– Fear
•
Observations:
– Potential duplication
– Subjective
406
170
194
164
57
44
25
39
2022
2020
2019
2018
2017
2016
2015
2014
Unsheltered Point in Time Count
Glendale

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Point in Time Count Strength
• Personal interview data:
– 72% Willing to accept services
– 64% First time homeless
– 34% Substance abuse issue
– 22% COVID-19 related
–
8% Domestic violence victims
–
8% Veteran households
–
7% Unaccompanied youth
–
6% Sexual exploitation victims
–
2% Parenting youth
65%
17%
6%
6% 6%
Percentage by Age Range
25-54 years old
55-61 years old
0-17 years old
18-24 years old
Over 62

Internal Program Updates
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• Eviction Prevention
– 2,450 unique households*
– 82% extremely low income (less than 30% AMI)
– 14,275 months of rent paid (6 months on average)
• Rapid Rehousing
– 41 unique households (CAP ESG clients)**
– 43 unique households (Housing EHV clients)
– 13 unique households (Housing FYI clients)
* Since March 2021, Emergency Rent Assistance Program
** Since July 2020, Emergency Solutions Grant (ESG) 12-month Voucher Program

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Internal Program Updates
• Centerline on Glendale,  Gorman 
& Company
– $2M State Tax Credits
– $6M Maricopa County
– 368 units
– 67th & Glendale avenues
• Mercy Housing
– $9.5M Maricopa County
– Senior development
– 144 units
– 4900 W Glenn Drive
• Two other projects in the 
pipeline
Centerline on Glendale aerial rendering

Internal Program Updates
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Internal Program Updates
• 51/Cactus area
– Multi-Agency Jurisdiction
– Regularly visited (PD & 
Street Outreach)
– Improved enforcement 
capability
– Bureau of Reclamation
• Special Use Area designation 
requested
• Misdemeanor Repeat 
Offender Program

Master Services Agreement Progress Report
Central Arizona Shelter Services
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COLLABORATING FOR SOLUTIONS: 
PARTNERS COMMITTED TO A “NO-WRONG 
DOOR” CLIENT-CENTRIC SYSTEM 
The Glendale Homeless 
Solutions Alliance 
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GHSA Partners  
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Core Services: GLENDALE HOMELESS SOLUTIONS ALLIANCE 
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Key Performance Indicators (KPIs)
July 2021 - March 2022
●KPI 1: 24/7 Resource Line
○Achieved- 100% response rate to initial service requests within 24 
hours
■671 calls
●KPI 2: By Name List 
○Substantial progress
■855 people on the list- 100% have received some services
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Key Performance Indicators (KPIs)
July 2021 - March 2022
●KPI 3: Outreach and Encampments
○Substantial progress
■6,141 PLUS outreaches to persons experiencing homelessness in 
Glendale; 2,352 substantive engagements
■Establishing geo-map of encampments and outreach activities
●KPI 4: Housing Solutions
○Outstanding baseline numbers
■5,646 nights of emergency shelter
■36 families with minor children sheltered
■637 individuals housed or diverted from homelessness
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Key Performance Indicators (KPIs)
July 2021 - March 2022
• Utility Assistance - 28 households
• Employment
• St. Joseph the Worker has provided 129 individuals with job 
support
• Two hiring events resulting in 20 jobs in two months
• Phoenix Rescue Mission has provided vocational development 
for 147 individuals
• Single adult coordinated entry - 150 + 
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Key Performance Indicators (KPIs)
July 2021 - March 2022
Flexible financial assistance - 501 households
• CASS
• Family Reunification - 20 households
• Motel assistance - 32 households
• Eviction prevention - 80 households
• Move-in assistance - 111 households
• Phoenix Rescue Mission- served another 258 households
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Success Stories
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24/7 Resource Line
623-207-8902 
J
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24/7 Resource Line
623-207-8902 
J
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A Regional multi-agency collaborative model for 
homelessness prevention and intervention. 
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THE NREC TEAM
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Street Outreach
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Immediate Shelter
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Employment
Glendale Works
Job skills development
GED/HS Diploma assistance
Resume Writing
Job Search and Placement
Pre-Employment Cost 
Assistance (Uniforms, Boots, 
Tools)
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Special Populations
Seniors
Youth
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LESSONS, IMPACTS, CHALLENGES, WHAT NEXT?  
BIGGEST LESSONS: 
1.
WE CAN MOVE FASTER AND MORE EFFECTIVELY TOGETHER 
2. NO WRONG DOOR POLICY 
CHALLENGES:
1.
Families 
2. Seniors
3. By name list
4. Lack of Housing 
NEXT STEPS:
1.
Becoming a Family Coordinated Entry Site
2. Increasing number of shelter beds
3. Increasing housing options
4. Improved access to mental health services
5. Criminal diversion program
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CASS EXPANSIONS COMING SOON! 
*470 Bed Adult Shelter expanding to 600 beds by June 2022 
*170 bed hotel shelter for seniors (Project Haven) in 2023
*50-70-bed shelter for the seriously mentally ill to open in 2024 
CASS Single Adult Shelter Case Management and Client Support Team
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Questions?
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