SAFETY PLAN

City of Glendale

Agency Safety Plan

City of Glendale

Public Transportation Agency Safety Plan
Revision 1
Adopted December 13, 2022
In compliance with 49 CFR Part 673 and 49 U.S.C. § 5329

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TABLE OF CONTENTS

Executive SUIMIMALY......csscccsrrccssscorsssccenresssensetssacanssaresseeensenecssnressnsenenenarenssenssassanscaesssaseasosasonssocsaeeaee 4
Plan Adoption — 673.11 (a)(1) .....s.ssssssessessssssessessesssesneensesesneenscenecenssseasessacensenseareasensacanecausensnarencaseaseensees® 5
Certification of Compliance — 673.13(a)(b)

Transit Agency Information — 673.23(d)........+«
Authorities & Responsibilities - 673.23(d)..

Safety Policies and Procedures .....csssssessereoeee
Safety Management Policy — 673.23().....-sssesssesssereeneecssssesssesstessensscanessenarenesaernscnncenecuseenenseacseonesescssses

Employee Safety Reporting Program — 673.23(b)
Communicating the Policy Throughout the Agency — 673.23(c)....
PTASP Development and Coordination with ADOT — 673.11(d)

PTASP Annual Review — 673.11(a)(5) ......ssssssssssessrsssssescsessseeeesseesesarenseneececeesssssnssenssaseanesteresseanensesensasses 13
PTASP Maintenance — 673.11(a)(2)(C)......esscsesecessssesassesssersesssseesesessessssseseeaerersessesssssnensssnescanegeetecentenss 14
PTASP Documentation and Recordkeeping — 673.31

Safety Performance Measures — 673.11(a)(3) ........---
Safety Performance Target Coordination — 673.15(a)(b)....

Safety Management Systems — 673 subpart C........... sosescesecccsnsescnsresssossece seeeessecensnsensseseensares scoseereee LB
Safety Risk Management — 673.25.......scssscssssssseesserneenscseeesnessnssessnseaeasennensseaenceusecacnnsannccananronneoesogseesess 19

Safety Hazard Identification — 673.25(b)
Safety Risk Assessment — 673.25(c)....
Safety Risk Mitigation — 673.25(d)
Risk Reduction Program — 49 USC Section 5329(d)(1)(I)....sssseerecserssssessesssesssseeensessnecsnsssneennennnensens 26
Safety Assurance — 673.27 (a)
Safety Performance Monitoring and Measuring — 673.27 (b)...
Safety Event Investigations — 673.27(B)(3)
Safety Promotion — 673.29
Safety Competencies and Training — 673.29(a) ....s.ssesserecsessseseesesssssnserenrennecenecacensenneeseeanscaeaneennness
Safety Communication — 673.29(b)
Appendix A
Supporting Documents

Glossary of Terms
Additional Acronyms USed ..........csssssessesesssseseesenecsesessssesseseesenssenseseneerensesssensnescansannansenenensescaconsaseneragnans 38

City of Glendale

Agency Safety Plan

APPeNdiX B ....ssccsessssessssneesssccscsssecssnsssssssesesssensensnscausensssesvsssscacassssenacuanensussnasssnucnsenasarcaconsusessseneeeereess 39
Board Minutes or RESOIUtION ........ccccccsessessesesseseecessecesessseessssssescessassessesuenseeeassesssseseaseseasecaeneesaesoressteese 39
APPeNndix C ......sscscorssersesnvenseserscensessessnsoeeserseassnreeseens

Service Maps
GUS 1 Service Map.
GUS 2 Service Map
GUS 3 Service Map ...sesessssessscesecseesescecsessesssecsnseansensvesenessasesessesesassnsassesarseseesssssnsssseseeneseansncansnegeseneastet®

LIST OF FIGURES

Figure 1: Glendale Transit Operations Organizational Chart.
Figure 2: Safety Management Systems..........
Figure 3: Safety Risk Management Process
Figure 4: Draft Risk Register ........-..++
Figure 5: Safety Risk Assessment Matrix.

LIST OF TABLES

Table 1 Gus Bus Schedule
Table 2: Agency Information
Table 3: PTASP Annual Update Timeline...
Table 4: ASP Record of Changes
Table 5: Glendale 2023 Safety Performance Targets.........ssssscseressrscsersessssseesssasenssenersescasesssenenenenenseneenenes 16

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EXECUTIVE SUMMARY

Moving Ahead for Progress in the 21st Century (MAP-21) granted the Federal Transit Administration
(FTA) the authority to establish and enforce a comprehensive framework to oversee the safety of public
transportation throughout the United States. MAP-21 expanded the regulatory authority of FTA to
oversee safety, providing an opportunity to assist transit agencies in moving towards a more holistic,
performance-based approach to Safety Management Systems (SMS). This authority was continued
through the Fixing America’s Surface Transportation Act (FAST Act).

In compliance with MAP-21 and the FAST Act, FTA promulgated a Public Transportation Safety Program
on August 11, 2016, that adopted SMS as the foundation for developing and implementing a Safety
Program. FTA is committed to developing, implementing, and consistently improving strategies and
processes to ensure that transit achieves the highest practicable level of safety. SMS helps organizations
improve upon their safety performance by supporting the institutionalization of beliefs, practices, and
procedures for identifying, mitigating, and monitoring safety risks.

The subject of this document is the Public Transportation Agency Safety Plan (PTASP) rule, 49 CFR Part
673, and guidance provided by FTA.

In November 2021, the Bipartisan Infrastructure Law (BIL) was signed into law and amended FTA’s safety
program at 49 United States Code (USC) Section 5329(d) by adding to the PTASP requirements. Changes
include strategies to minimize exposure to infectious diseases, strategies to reduce assaults on transit
workers, expansion of training, and the formation of a Safety Committee.

Safety is a core business function of all public transportation providers and should be systematically
applied to every aspect of service delivery. At Glendale, all levels of management, administration and
operations are responsible for the safety of their customers and themselves. To improve public
transportation safety to the highest practicable level in the state and comply with FTA requirements, the
Arizona Department of Transportation (ADOT) originally developed this Agency Safety Plan (ASP) in
collaboration with Glendale.

To ensure that the necessary processes are in place to accomplish both enhanced safety at the local
level and the goals of the National Public Transportation Safety Plan (NSP), Glendale has adopted this
PTASP and the tenets of SMS including a Safety Management Policy (SMP) and the processes for Safety
Risk Management (SRM), Safety Assurance (SA), and Safety Promotion (SP), per 49 U.S.C. 5329(d)(1)(A)?.
While safety has always been a primary function at Glendale, this document lays out a process to fully
implement an SMS over the next several years that complies with the PTASP final rule, as amended.

1 Federal Register, Vol. 81, No. 24

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Plan Adoption - 673.11 (a)(1)

This Public Transit Agency Safety Plan is hereby adopted, certified as compliant, and signed by:

Shahid Abbas, Director, Transportation

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ACCOUNTABLE EXECUTIVE SIGNATURE DATE

Kevin Link, Transit Administrator

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CHIEF SAFETVOFFICER (CSO) SIGNATURE DATE

Certification of Compliance — 673.13(a)(b)

ADOT certified in August 2020 that the Agency Safety Plan was in full compliance with 49 CFR Part 673
and has been adopted and will be implemented by Glendale as evidenced by the plan approval from the
City Council and signatures from the Accountable Executive and CSO required under 49 CFR Part
673.11(a)(1).

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TRANSIT AGENCY INFORMATION - 673.23(D)

The City of Glendale, Arizona, provides demand response transit services to the community via the GUS
Bus. Glendale offers paratransit and fixed route bus services through a reservation system throughout
the City of Glendale. Valley Metro and City of Phoenix provide additional paratransit and fixed route
services. Fixed route service is provided through the GUS Bus, which has three separate lines (GUS 1, 2,
and 3). Service maps are included in Appendix C. The Gus Bus schedule is included in Table 1, below.

TABLE 1 Gus Bus SCHEDULE

MONDAY - FRIDAY SATURDAY SUNDAY AND HOLIDAYS
GUS1 | 7:00 a.m. to 6:30 PM 7:00 AMto6:30PM —s8:00 a.m. 6:00 p.m.
GUS 2 9:00 a.m. — 6:00 p.m. No Service No Service
GUS 3 8:00 a.m. — 5:00 p.m. No Service No Service

Glendale’s paratransit service is provided through Dial-a-Ride. Same day and reservation service is
offered Monday-Friday, while weekend and holiday service is by reservation only. Requests for service
on weekends and holidays must be made by noon the previous business day. Glendale Dial-A-Ride
provides service only in Glendale.

Table 2 contains agency information, while an organizational chart for Glendale is provided in Figure 1.

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TABLE 2: AGENCY INFORMATION
Information Type
Full Transit Agency Name

Information
Glendale Transit (GUS Bus)

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City of Glendale Transit Division
6210 W. Myrtle Ave

Transit Agency Address Building S
Glendale, AZ 85301

Name and Title of Accountable Executive 673.23(d)(1) | Shahid Abbas
Name of Chief Safety Officer or SMS Executive Kevin Link
673.23(d)(2)

4 4 Paratransit
Mode(s) of Service Covered by This Plan 673.11(b) Fixed Route
FTA Funding Types (e.g., 5307, 5310, 5311) 5307, 5310

FIGURE 1: GLENDALE TRANSIT OPERATIONS ORGANIZATIONAL CHART

Transit Operations
Shehad Abbe November 2022
Transportation
Director
Kevlo Link
Transa Admeristrator
Erin Steffa Thomas Quigiey self Hemy Ek has
Management Transportation “Tramst Operations Administrative Support
Assistant Program Manager ‘Superintendent Supervisor
uke Opperman sWichatle Suyres Tm levine oe Soran Angatti wolves
Tease Superson ‘Tread Coordinator (6) FTE Lead Transit cones Senice Tne seers Adenia. — en Specialist Contract
eae = Aamiisuatie
‘Jesus Ellas ? wre Assistant
Flavio Somonte |) Despatcher/Routers
Contract Operators
oa Gacry Armstiong, Rava Averez on
co Mas Hope Citley A 1 Perez
Patlcla Stanley Ditichaet Angle ie eee Vocant
Joel Sing, vacant , Vacant
Stefanie Stanley
Ray Olea ans vacant
Frank Cordova 13) .75 Lead Teansit vacant
Sarai Mediano Representative 9 (2).75 Vacant
Ricardo Peng Perez ‘asstin Seth 3
Tae Robles Vacoat
ore Vacant
(1) Convract
Disparches/Router

Vacant

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Authorities & Responsibilities - 673.23 (d)

Glendale is establishing the necessary authority, accountabilities, and responsibilities for the
management of safety amongst the key individuals within the organization, as those individuals relate to
the development and management of our SMS, as required in 49 CFR Part 673.23(d). In general, the
following defines the personnel, authority, and responsibilities associated with the organization.

The Accountable Executive in this case, the Glendale Transportation Director, has ultimate
responsibility for carrying out the SMS of our public transportation agency, and control or direction over
the human and capital resources needed to develop and maintain both the ASP, in accordance with 49
U.S.C. 5329(d), and the agency’s TAM Plan, in accordance with 49 U.S.C. 5326. The Accountable
Executive has authority and responsibility to address substandard performance in the Glendale SMS, per
673.23(d)(1).

Agency leadership and executive management include members of our agency leadership or executive
management, other than the Accountable Executive, Chief Safety Officer (CSO)/SMS Executive, who
have authority or responsibility for day-to-day implementation and operation of our agency's SMS.

The Glendale Transit Administrator will serve as the CSO. The CSO is an adequately trained individual
who has the authority and responsibility as designated by the Accountable Executive for the day-to-day
implementation and operation of the Glendale SMS. As such, the CSO is able to report directly to our
transit agency’s Accountable Executive.

Key staff are staff, groups of staff, or committees to support the Accountable Executive, CSO, or SMS
Executive in developing, implementing, and operating our agency’s SMS.

Frontline employees perform the daily tasks and activities where hazards can be readily identified so
the identified hazards can be addressed before the hazards become adverse events. These employees
are critical to SMS success through each employee’s respective role in reporting safety hazards, which is
where an effective SMS and a positive safety culture begins. Frontline employees at Glendale include
the bus operators, dispatchers, and supervisory personnel.

The Safety Committee is a committee convened by a joint labor-management process comprised of an
equal number of frontline employees and management. Pursuant to the Bipartisan Infrastructure Law
(BIL) updates to 49 USC Section 5329(d), Glendale has created a Safety Committee composed of an
equal representation of frontline employees and management representatives. The Safety Committee at
a minimum, is responsible for:

e Review and approval of this PTASP;

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e Identify and recommend risk-based mitigations or strategies necessary to reduce the
likelihood and severity of consequences identified through the agency’s safety risk
assessment;

e Identify mitigations or strategies that may be ineffective, inappropriate, or were not
implemented as intended; and,

e Identify safety deficiencies for purposes of continuous improvement.

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SAFETY POLICIES AND PROCEDURES
Safety Management Policy — 673.23(a)

Glendale recognizes that the management of safety is a core value. Glendale is committed to providing
safe and reliable transportation to the communities it serves. The management team of Glendale will
embrace the SMS and is committed to developing, implementing, maintaining, and constantly improving
processes to ensure safety. As SMS is a top-down method for instituting safety practices throughout the
agency, all levels of management and frontline employees are committed to safety and understand that
safety is the primary responsibility of all employees. As necessary, Glendale will plan to develop plans,
procedures, structures, and resources to support the implementation of SMS within the agency.
Glendale is committed to performing the following activities to implement SMS and this PTASP:

e Communicate the purpose and benefits of the SMS to all staff, managers, supervisors, and
employees through Safety Promotion activities. This communication will specifically define the
duties and responsibilities of each employee throughout the organization and all employees will
receive appropriate information and SMS training.

e Provide appropriate management involvement and the necessary resources to establish an
effective employee safety reporting system that will encourage employees to communicate and
report any unsafe work conditions, hazards, or at-risk behavior to the management team.

e Identify hazardous and unsafe work conditions and analyzing data from the employee reporting
system. After thoroughly analyzing provided data, the transit operations division will develop
processes and procedures to mitigate safety risk to an acceptable level.

e Ensure that action will not be taken against employees who disclose safety concerns through
the reporting system, unless disclosure indicates an illegal act, gross negligence, or deliberate or
willful disregard of regulations or procedures.

e Establish Safety Performance Targets (SPTs) that are realistic, measurable, and data driven.

e Continual improvement of safety performance through management processes that ensure
appropriate safety management action is taken and is effective.

e Ensure the SMP is signed by highest executive in the agency to convey that SMS is important to
the highest level of the organization.

e Provide resources for managing safety during service delivery.

© Convey to employees and agency stakeholders that receiving safety information is critical to the
operation and success of the SMS.

e Ensure that the Glendale strategies and guidelines to address infectious disease planning and
response is consistent with the Centers for Disease Control and Prevention, the Arizona

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Department of Health Services, and local health authorities in order to minimize exposure to
infectious diseases in accordance with 49 USC section 5329 (d)(1)(D).

Employee Safety Reporting Program — 673.23(b)

Frontline employees are a significant source of safety data as they are typically the first line of defense
in daily operations and maintenance. These employees are typically the first to spot unsafe conditions
that arise from unplanned conditions either on the vehicles, in the maintenance shop, or in the field
during operations. For this reason, the Employee Safety Reporting Program (ESRP) is a major tenet of
the PTASP Rule. Under this requirement, agencies must establish and implement a process that allows
employees to report safety conditions directly to senior management; provides protections for
employees who report safety conditions to senior management; and includes a description of employee
behaviors that may result in disciplinary action.

Glendale Transit management will ensure that all employees are encouraged to report safety conditions
directly to senior management or their direct supervisor for elevation to senior management. The
Glendale ESRP also covers any contract employees, and Glendale will ensure that contractors
understand their right and expectation to report and safety risks. As a part of its ESRP, Glendale
management will strive to regularly update the individual(s) or group that provided the initial report to
advise on what steps have and will be taken to address the hazard(s). This is a critical aspect of SMS in
order to provide a feedback loop and provide employees with assurances that safety concerns are heard
and are addressed accordingly.

Additionally, the City of Glendale Transit Division follows the requirements in the city’s Human
Resources Policy No. 517: Anti-Fraud. The policy is established to provide increased protection to the
assets and financial interests of the City of Glendale, to provide a coordinated approach to the
identification, investigation and resolution of fraudulent activities, to develop controls to promote
consistent organizational behavior, and to increase the overall awareness of the responsibility to report
fraud and reasonably suspected fraudulent activity to the appropriate City of Glendale administrators.

The policy provides protections for employees who report safety conditions to senior management in
the Section on Whistle Blower Protection. The policy states that any employee who reasonably believes
that fraudulent activity has been conducted by another employee and reasonably reports the activity
will not be subjected to an adverse employment action as a result of reporting the activity. The policy
identifies behavior that may be considered for disciplinary action:

e Embezzlement or other financial irregularities
e Forgery, alteration, or falsification of documents (including checks, time sheets, travel expense
reports, contractor agreements, purchase orders, other financial documents, electronic files)

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© Misappropriation, misuse, theft, removal, or destruction of City resources (including funds,
securities, supplies, inventory, furniture, fixtures, equipment, intellectual property or any other
asset)

e |mproprieties in the handling or reporting of money or financial transactions

e Misuse of City facilities (including telephones, computers and e-mail system)

e False claims by employees, vendors, or others associated with the City of Glendale

e Receiving or offering bribes, rebates, or kickbacks

e Personal use of City property

e Accepting or seeking anything of material value from contractors, vendors or persons providing
or seeking to provide services/materials to the City (except that which is permitted under HR
Policy #509 - gratuities)

e Conflict of interest

e  Misrepresentation of facts

e Any similar or related irregularity

While the policy provides provisions for reporting financial misconduct, the City of Glendale will
continue to update the PTASP to include an employee safety reporting policy that includes a description
of employee reporting protections for employees and contractors to report safety concerns to
management.

Communicating the Policy Throughout the Agency - 673.23(c)

Glendale is committed to ensuring the safety of our passengers, personnel, and operations. Part of that
commitment is developing a SMS and agency wide safety culture that reduces agency risk to the lowest
level possible. The first step in developing a full SMS and agency wide safety culture is communicating
the SMP throughout the agency. The SMP and safety objectives are at the forefront of all
communications. This communication strategy will include posting the policy in prominent work
locations for existing employees and adding the policy statement to the on-boarding material for all new
employees. In addition, the policy statement and safety moments will become part of our agency’s
regular safety meetings and other safety communications efforts. The signed PTASP serves as the
Accountable Executive’s endorsement of the SMP. Additionally, the Glendale City Council annually
adopts the PTASP and the Glendale SMP.

PTASP Development and Coordination with ADOT - 673.11 (d)

This PTASP was originally developed in collaboration between the Arizona Department of Transportation
(ADOT) and the City of Glendale in accordance with all requirements stated in 49 CFR Part 673 and 49
USC Section 5329 applicable to a small public transportation provider.

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PTASP Annual Review — 673.11 (a) (5)

Per 49 U.S.C. 5329(d)(1)(D), this plan includes provisions for annual updates of the SMS. As part of
Glendale’s ongoing commitment to fully implementing SMS and engaging our agency employees in
developing a robust safety culture, Glendale reviews the ASP and all supporting documentation
annually. The review is conducted as a precursor to certifying to FTA that the PTASP is fully compliant
with 49 CFR Part 673 and accurately reflects the agency’s current implementation status. Certification is
accomplished through Glendale’s annual Certifications and Assurances reporting to FTA.

The annual review includes the PTASP and associated supporting documents (e.g., Standard Operating
Procedures [SOP], Policies, Manuals, etc.) that are used to fully implement all the processes used to
manage safety at Glendale. All changes are noted (as discussed below) and the Accountable Executive
and CSO sign and date the title page of this document and provide documentation of approval by the
Glendale Safety Committee followed by the Glendale City Council, whether by signature, by reference to
resolution, or by agenda item approval.

The annual PTASP review follows the update activities and schedule provided below in Table 3. As
processes are changed to fully implement SMS or new processes are developed, Glendale will track
those changes for use in the annual review.

TABLE 3: PTASP ANNUAL UPDATE TIMELINE

Review Agency Operations
Review SMS Documentation
Safety Policy;
Risk Management; >
Safety Assurance; and
Safety Promotion.
Review Previous Targets and Set or Continue
Targets
Report Targets to National Transit Database
(NTD), Metropolitan Planning Organization =>
(MPO) — Maricopa Association of Governments
(MAG)
Make Any Necessary Adjustments to PTASP
Update Version No., Adopt & Certify Plan sic
Compliance

The following table, Table 4, is used to record final changes made to the ASP during the annual update.
This table is a permanent record of the changes to the ASP over time.

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TABLE 4: ASP RECORD OF CHANGES

Document Reviewer Date of
Secti h
Wear ection/Pages Changed Reason for Change Name(s) Ganee

PTASP was adapted from the
original Arizona DOT Chris
statewide PTASP. PTASP LaRue,
1 New Document accounts for new August October
requirements under the Stanley, 2022

Bipartisan Infrastructure Law | Amelija
within 49 USC Section 5329 (d) | Sorg-Taylor
issued February 17, 2022

The implementation of SMS is an ongoing and iterative process, and, as such, this PTASP is a working
document. Therefore, a clear record of changes and adjustments is kept in the PTASP for the benefit of
safety plan performance management and to comply with Federal statutes.

PTASP Maintenance — 673.11 (a) (2)(c)

Glendale follows the annual review process outlined above and adjust this PTASP as necessary to
accurately reflect current implementation status. This plan documents the processes and activities
related to SMS implementation as required under 49 CFR Part 673 Subpart C and Glendale makes the
necessary updates to this PTASP as it continues to develop and refine its SMS implementation.

PTASP Documentation and Recordkeeping — 673.31

At all times, Glendale maintains documents that set forth within the PTASP, including those documents
related to the implementation of Glendale SMS processes and activities.

The City of Glendale follows the requirements established under the Arizona State General Records
Retention Schedule Issued to All Public Bodies — Financial Records for retention of its documents.
Pursuant to Arizona Revised Statutes (ARS) 41-151.12(3), only the Arizona State Library, Archives and
Public Records has the authority to set retention periods for state and local agencies. The Arizona State
General Records Retention Schedule also includes requirements for the retention of public records that
include agency programs, policies, and procedures as well as training documents. While the City’s
records retention policy provides a description of the types of records that must be retained in regard to
financial records, the 49 CFR Part 673.31 requires that agencies maintain all SMS related documents and
records for a minimum of three years and must be made available upon request by the Federal Transit
Administration or other Federal entity.

Glendale also maintains documents that are included in whole, or by reference, that describe the
programs, policies, and procedures that our agency uses to carry out the PTASP and all iterations of

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those documents. These documents can be made available upon request to the FTA, other Federal
entity, or ADOT. Moreover, Glendale maintains all records related to its SMS, including:

e Safety Committee meeting agendas and notes;
e Employee ride-check results;

e Employment records;

e Safety bulletins;

¢ Preventive and corrective maintenance records;
e Training records; and

e Accident and incident investigations.

Glendale maintains these documents and records for a minimum of three years after the documents are
created. These additional supporting documents are cataloged in Appendix A and the list are kept
current as a part of the annual PTASP review and update.

Safety Performance Measures — 673.11 (a)(3)

The PTASP Final Rule, 49 CFR Part 673.11(a)(3), requires that all public transportation providers must
develop an PTASP to include SPTs based on the safety performance measures established under the
NSP. The safety performance measures outlined in the NSP were developed to ensure that the measures
can be applied to all modes of public transportation and are based on data currently being submitted to
the NTD. The safety performance measures included in the NSP are fatalities, injuries, safety events, and
system reliability (State of Good Repair as developed and tracked in the TAM Plan).

There are seven SPTs that must be included in each ASP that are based on the four performance
measures in the NSP. These SPTs are presented by mode (paratransit and Fixed Route) in terms of total
numbers reported and rate per Vehicle Revenue Mile (VRM). With the Bipartisan Infrastructure Law
changes in 49 USC Section 5329 (d), agencies must use a three-year rolling average to identify the
baseline for the safety performance targets (SPT), which is broken down in Table 5 by both MB/DO and
DR/DO. The rows titled “2023 SPT (MB)” and “2023 SPT (DR)” of the Table includes the SPTs identified
for 2023.

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TABLE 5: GLENDALE 2023 SAFETY PERFORMANCE TARGETS FOR MB AND DR

MB/DO (per 100,000 VRM)
Mean
Distance
Rate* of Between
Rate* of Rate* of | Safety Safety Mechanical
Mode - MB | Fatalities | Fatalities | Injuries | Injuries Events Events Failure
2019 Actual 0 0.00 (¢) 0.00 (¢) 0.00 13,111
2020 Actual 0 0.00 0 0.00 0 0.00 9,436
2021 Actual 0 0.00 0 0.00 (e) 0.00 4,300
Average 0.00 0.00 0 0.00 (e) 0.00 8,949 |
2023 SPT
(MB) 0.00 0.00 0.00 0.00 0.00 0.00 8,949
a DR/DO (per 100,000 VRM) = ere =
Rate* of Rate* of
Fatalitie | Fatalitie | injurie | Rate* of | Safety Safety System
Mode - DR s s s Injuries Events Events Reliability**
2019 Actual 0 0.00 0 0.00 0 0.00 8,869
2020 Actual (0) 0.00 (9) 0.00 0 0.00 9,734
2021 Actual 0 0.00 0 0.00 0 0.00 10,056
Average 0.00 0.00 0 0.00 Oo | 0.00 9,553
2023 SPT
(DR) 0.00 0.00 0.00 0.00 0.00 0.00 9,553

*rate = events per 100,000 vehicle revenue miles / **System Reliability = miles between major mechanical failures

While safety has always been a major component of the Glendale operation, the adoption of this PTASP
will result in changes across all aspects of the organization. The SPTs set in Table 5 reflect an
acknowledgement that SMS implementation will produce new information that will be needed to
accurately set meaningful SPTs. Glendale will continue to set targets at the current NTD reported three-
year average as we begin the process of fully implementing SMS and developing our targeted safety
improvements. This will ensure that Glendale does no worse than the baseline performance over the
last three years.

As part of the annual review of the PTASP, Glendale reevaluates its SPTs and determines whether the
SPTs need to be refined based on the three previous years of NTD data. As more data is collected as part
of the safety risk management process discussed later in this plan, Glendale may begin developing
additional safety performance indicators to help inform management on safety related investments.

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Safety Performance Target Coordination - 673.15(a) (b)

Glendale makes its SPTs available to ADOT and the MPO, Maricopa Association of Governments (MAG),
to aid in those agencies’ respective regional and long-range planning processes. To the maximum extent
practicable, Glendale coordinates with ADOT and MAG in the selection of State and MPO SPTs.

Each year during the FTA Certifications and Assurances reporting process, Glendale will transmit any
updates to its SPTs to both the MAG and ADOT (unless those agencies specify another time in writing).

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ARIZONA

SAFETY MANAGEMENT SYSTEMS — 673 SUBPART C

As previously noted, FTA has adopted SMS as the basis for improving safety across the public
transportation industry. In compliance with the NSP, 49 CFR Part 673, 49 USC Section 5329 (d), Glendale
is adopting SMS as the basis for directing and managing safety and risk. Glendale has always viewed
safety as a core business function. All levels of management and employees are accountable for
appropriately identifying and effectively managing risk in all activities and operations to deliver
improvements in safety and reduce risk to the lowest practical level during service delivery.

SMS is comprised of four basic components:

e Safety Management Policy (SMP)
e Safety Risk Management (SRM),
e Safety Assurance (SA), and

e Safety Promotion (SP).

The SMP and SP are the enablers that provide structure and supporting activities that make SRM and SA
possible and sustainable. The SRM and SA are the processes and activities for effectively managing
safety as presented in Figure 2.

FiGuRE 2: SAFETY MANAGEMENT SYSTEMS

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City of Glendale

Agency Safety Plan wf.

ARIZONA

Safety Promotion

Safety
Management
Policy
(Leadership

Commitment &
Accountability)

Z Saf @)
Mes. ®ty Assuran os
"€, Monitor, &

(Communication a Trainin)

implementing SMS at Glendale will be a major undertaking over the next several years. Additionally,
once the SMS is fully in place, Glendale will assess the programs in place through continuous
improvement, a major tenant of SMS. This PTASP is the first step to putting in place a systematic
approach to managing the agency’s risk. Glendale has already taken several steps to implement SMS,
such as developing this initial PTASP and designating a CSO.

Safety Risk Management - 673.25

By adopting this PTASP, Glendale is establishing the Safety Risk Management process presented in
Figure 3 for identifying hazards and analyzing, assessing, and mitigating safety risk in compliance with
the requirements of 49 CFR Part 673.25. The Safety Risk Management processes described in this
section are designed to implement the Glendale SMS.

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City of Glendale

Agency Safety Plan

FiGuRE 3: SAFETY RISK MANAGEMENT PROCESS

Safety Risk Assessment Safety Risk Mitigation

Likelihood Eliminate

Consequence Engineer
Training
Procedure

The implementation of the SRM component of the SMS will be carried out over the course of the next
few years. The SRM components will be implemented through a program of improvement during which
the SRM processes will be implemented, reviewed, evaluated, and revised, as necessary, to ensure the
processes are achieving the intended safety objectives as the processes are fully incorporated into
Glendale SOPs.

The SRM is focused on implementing and improving actionable strategies that Glendale has undertaken
to identify, assess and mitigate risk. The creation of a Risk Register provides an accessible resource for
documenting the SRM process, tracking the identified risks, and documenting the effectiveness of
mitigation strategies in meeting defined safety objectives and performance measures. The draft Risk
Register is presented in Figure 4.

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