PowerPoint Presentation (Added 1/6/23)

Homelessness Response Update
City Council Workshop, January 10, 2023

Presentation Overview
2
• Homeless Services Overview & Data
• Housing, Shelter, & Eviction Information
• Homeless Service Initiatives 
• Indirect Impact Initiatives
• Recommended Indirect Impact Initiatives & Mid-
Year Budget Request (Council consensus needed)

3
Executive Taskforce on Homelessness
Purpose:
• Address real-time issues
• Research best practices
• Improve internal and 
external coordination
• Improve data collection
• Test new strategies
Representation:
• City Manager’s Office
• Community Services
• City Attorney’s Office
• Police
• Parks
• Transportation
• Field Operations
• Economic Development
• Finance

Homeless Services Overview
4
• City partnership with CASS at Norton & Ramsey 
Empowerment Center
• Created the Glendale Homeless Solutions Alliance
• Began operations June 2021
• One-stop-shop model
• 24/7 service line
• Multiple partners
• Services available to Glendale residents or people 
experiencing homelessness in Glendale

5

6
Who is receiving services?
• 2,164 clients
– 1,202 part of a family unit 
(with or without children)
– 962 single adults
• 795 persons with a 
disability
• 63 Veterans
Length of Time Homeless:
• 45% Over a year
• 21% First-time (less than 1 
month)
• 12% 7-12 months
• 11% 2-3 months
• 11% 4-6 months

Who is receiving services?
7
• Ages Groups Affected:
– 49% are adults ages 25-54
– 30% are children ages 0-17
– 8% are older adults ages 55-61
– 7% are youth ages 18-24
– 6% are seniors ages 62 and over
• Comparative analysis to national numbers:
Age Group
Nation
Glendale
0-17 years
17%
30%
18-24 years
7%
7%
25 and older
76%
63%

8
Reasons for Homelessness*
• 22% Family Dispute/Kicked Out
• 11% Loss of Employment
• 10% Substance/Alcohol Abuse
• 8% Unable to find affordable 
Housing
• 7% Loss of non-employment 
financial resources
• 6% New to the area
• 6% Unsafe living environment 
(violent)
• 5% Mental Health
• 4% Release from prison
• 4% Evicted
• 4% Economic
• 4% COVID-19
• 3% Unsafe living environment 
(non-violent)
• 2% Medical
• 1%  or less for all remaining 
categories (moved for work, 
transient choice, aged out of 
foster care, exploitation/human 
trafficking, natural disaster/fire, 
criminal activity)
* Excludes people who were not homeless, did not provide a reason, or reason was documented as “other”

Housing Availability & Homelessness
9
• 22% increase in unsheltered homelessness in 
Maricopa County (2020-2022) 1
• 270,000 housing units needed statewide (ADOH) 2
• 143,998 units needed for 30% AMI households 3
• 68% increase in apartment rent since 2017 4
1 Source:  www.azmag.gov
2 Source:  https://housing.az.gov/sites/default/files/ADOH_FY2022_Annual_Report.pdf
3 Source:  https://nlihc.org/housing-needs-by-state/arizona
4 Source:  https://azmag.gov/Programs/Maps-and-Data/Land-Use-and-Real-Estate/Housing-Data-Explorer

Maricopa County 
Eviction Data – 2022 YTD
10
• 61,260 eviction filings 2022 YTD (11 months)
• 2.44% fewer than Jan-Nov 2019
• Likely return to pre-pandemic eviction filings
• Top 3 zip codes for 2022 filings:
– Glendale 85301 – 5.04% (Downtown Glendale)
– Phoenix 85035 – 3.63% (Maryvale)
– Tempe 85281 – 3.13% (ASU Area)
– All others account for less than 3% of all filings

Benchmark Cities Comparison
11
City/Town
Population
Evictions Filed
As % of Population
As % of All Filed
Glendale
248,325 
5,719 
2.30%
9.34%
Tempe
180,587 
3,823 
2.12%
6.24%
Phoenix
1,608,139 
24,851 
1.55%
40.57%
Mesa
504,258 
6,720 
1.33%
10.97%
Avondale
89,334 
1,079 
1.21%
1.76%
Chandler
275,987 
2,843 
1.03%
4.64%
Scottsdale
241,361 
1,621 
0.67%
2.65%
Goodyear
95,294 
604 
0.63%
0.99%
Peoria
190,985 
1,122 
0.59%
1.83%
Gilbert
267,918 
1,332 
0.50%
2.17%
Surprise
143,148 
551 
0.38%
0.90%
Source:  Maricopa County Justice Courts

Homeless Shelter Facilities
12

Homeless Housing Programs
13
• Tenant Based Rental Assistance
– Low-acuity cases
– Can become self-sustaining within 24 months
– 45 households re-housed (90 people in total)
• Emergency Housing Vouchers
– 72 vouchers received
– 60 Clients housed
– $316,637 invested in housing readiness services
– 12 Clients searching for housing
• Veterans Affairs Supportive Housing Vouchers
– 20 awarded
– Awaiting funding agreement

Interfaith Homeless Emergency Lodging 
Program (I-HELP)
14
• Lutheran Social Services of the Southwest
• Under the Master Services Agreement
• Church hosts:
– Solid Rock Church, Monday-Thursday
– Fountain Hills Church, last weekend monthly
– Leveraging other facilities in Surprise, Southwest 
Valley, and Mesa
• Actively seeking additional partnerships
• Facilities must have fire sprinklers

15
Public Communication Improvements
• Website Improvements
• Performance Dashboard
• GlendaleOne 
Encampment Reporting

16

Homeless Services Initiatives Underway
17
• $1.9 M HUD Supplemental Funding through 
MAG for expanded street outreach through CASS 
(pending HUD approval)
• Street Outreach encampment mapping/tracking
• Faith-Based Organization survey on homeless 
ministries
• Point in Time Count, January 24th

Indirect Impact Initiatives Underway
18
• Prohibited Solicitation Ordinance
• Misdemeanor Repeat Offender Program (MROP)
• Shopping Cart pick-up contract
• Sahuaro Ranch Park Ramada Hours of Operation
• Expanded use of rip-rap in right-of-way
• Bus Stop after-hours closures
• Shopping Cart Ordinance
• Regional approach to substance use disorder
• Analyzing opportunities to activate parks through 
programming

Recommended Mid-Year Budget 
Adjustments
Indirect Impact Programs
19

Misdemeanor Repeat Offender (MROP) 
Squad
20
• Seven (7) new FTE’s
– Sergeant, four officers, and two civilian support staff
– Provide weekend and evening/night enforcement
– Officer Responsibilities;
• Enforce laws and ordinances related to health and safety
• Respond to reports of encampments
• Engage unsheltered persons citywide 
• Complete MROP documentation
• Assist patrol officers with MROP needs

MROP Squad Continued
21
• Officer Responsibilities continued;
– Work with Phoenix Rescue Mission and the 
Prosecutor’s Office to ensure adherence to plea 
agreements
– Provide on-going training on MROP
– Educate the community about MROP
– Attend neighborhood meetings 
– Collaborate with faith-based organizations and other 
external partners

MROP Squad Continued
22
• Civilian Responsibilities
– Evaluate daily arrest records to screen for MROP 
candidates
– Coordinate and communicate with the Prosecutor’s Office 
on MROP cases
– Coordinate and communicate with Phoenix Rescue 
Mission on MROP cases
– Maintain a database of managed MROP subjects
– Provide on-going training on MROP
– Coordinate outreach days with Phoenix Rescue Mission

Budget Allocation Requested (PD)
23
Mid-Year Allocation:
• $639,040 (100% of all one-time costs)
• $349,500 (50% of annual ongoing costs)
FY2023-24 Budget Supplemental:
• $699,005 (100% of annual ongoing costs)

Park Rangers
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• Three (3) new FTE’s
– Enhanced 7 days per week coverage:
• Current hours 4 p.m. to midnight
• Proposed hours 4 a.m. to midnight
– Increase patrols
– Monitor park activities and users
– Enforce policies and regulation

Budget Allocation Requested (PFRSE)
25
Mid-Year Allocation:
• $152,439 (100% of all one-time costs)
• $133,928 (50% of annual ongoing costs)
FY2023-24 Budget Supplemental:
• $267,856 (100% of annual ongoing costs)