ImageTrend Linking Agreement

1/2/2020 
LINKING AGREEMENT 
BETWEEN 
THE CITY OF GLENDALE, ARIZONA 
AND 
ImageTrend 
THIS LINKING AGREEMENT (this “Agreement”) is entered into as of this 25th day of 
April, 2023, between the City of Glendale, an Arizona municipal corporation (the “City”), and 
ImageTrend, a(n) Minnesota corporation authorized to do business in Arizona (“Contractor”), 
collectively, the “Parties.” 
RECITALS 
A.
On May 4, 2021 under Town of Gilbert Cooperative Purchasing Agreement, the Town of
Gilbert entered into a contract with Contractor to purchase the goods and services described
in the Contract No. 321000150 (“Cooperative Purchasing Agreement”), which is attached
hereto as Exhibit A.  The Cooperative Purchasing Agreement permits its cooperative use by
other governmental agencies including the City.
B.
Section 2-149 of the City’s Procurement Code permits the Materials Manager to procure goods
and services by participating with other governmental units in cooperative purchasing
agreements when the best interests of the City would be served.
C.
Section 2-149 also provides that the Materials Manager may enter into such cooperative
agreements without meeting the formal or informal solicitation and bid requirements of
Glendale City Code Sections 2-145 and 2-146.
D.
The City desires to contract with Contractor for supplies or services identical, or nearly
identical, to the supplies or services Contractor is providing other units of government under
the Cooperative Purchasing Agreement.  Contractor consents to the City’s utilization of the
Cooperative Purchasing Agreement as the basis of this Agreement, and Contractor desires to
enter into this Agreement to provide the supplies and services set forth in this Agreement.
AGREEMENT 
NOW, THEREFORE, in consideration of the foregoing recitals, which are incorporated by reference, 
and the covenants and promises contained in this Linking Agreement, the parties agree as follows: 
1.
Term of Agreement.   The City is purchasing supplies and/or services from Contractor
pursuant to the Cooperative Purchasing Agreement.  According to the Cooperative
Purchasing Agreement, purchases can be made by governmental entities from the date of
award, which was May 4, 2021, until the date the contract expires on June 30, 2025 unless the
term of the Cooperative Purchasing Agreement is extended by the mutual agreement of the
original contracting parties.  The Cooperative Purchasing Agreement, however, may not be
extended beyond June 30, 2030.  The initial period of this Agreement, therefore, is the period
from the Effective Date of this Agreement until June 30, 2025.  The City may renew the term
of this Agreement for up to five (5) additional one (1) year terms until the Cooperative
Purchasing Agreement expires on June 20, 2030.  Glendale renewals are not automatic and

2 
4/29/2021 
shall only occur if the City gives the Contractor notice of its intent to renew.  The City may 
give the Contractor notice of its intent to renew this Agreement 30 days prior to the 
anniversary of the Effective Date to effectuate such renewal. 
 
2. 
Scope of Work; Terms, Conditions, and Specifications.  
 
A. 
Contractor shall provide City the supplies and/or services identified in the Scope of 
Work attached as Exhibit B. 
 
B. 
Contractor agrees to comply with all the terms, conditions and specifications of the 
Cooperative Purchasing Agreement.  Such terms, conditions and specifications are 
specifically incorporated into and are an enforceable part of this Agreement.   
 
3. 
Compensation.  
 
A. 
City shall pay Contractor compensation at the same rate and on the same schedule as 
provided in the Cooperative Purchasing Agreement, which is attached hereto as 
Exhibit C. 
 
B. 
The total purchase price for the supplies and/or services purchased under this 
Agreement shall not exceed Two hundred thousand dollars ($200,000) annually or 
One million five hundred thousand dollars ($1,500,000.00) for the entire term of the 
Agreement (initial term plus any renewals). 
 
4. 
Cancellation.  This Agreement may be cancelled pursuant to A.R.S. § 38-511. 
 
5. 
Non-discrimination.  Contractor must not discriminate against any employee or applicant for 
employment on the basis of race, color, religion, sex, national origin, age, marital status, sexual 
orientation, gender identity or expression, genetic characteristics, familial status, U.S. military 
veteran status or any disability.  Contractor will require any Sub-contractor to be bound to the 
same requirements as stated within this section.  Contractor, and on behalf of any 
subcontractors, warrants compliance with this section. 
 
6. 
Insurance Certificate.  A certificate of insurance applying to this Agreement must be provided 
to the City prior to the Effective Date.  
 
7. 
E-verify.  Contractor complies with A.R.S. § 23-214 and agrees to comply with the 
requirements of A.R.S. § 41-4401. 
 
8. 
No Boycott of Israel.  To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the 
parties hereby certify that they are not currently engaged in, and agree for the duration of the 
Agreement to not engage in, a boycott of goods or services from Israel, as that term is defined 
in A.R.S § 35-393. 
 
9. 
Attestation of PCI Compliance.  When applicable, the Contractor will provide the City 
annually with a Payment Card Industry Data Security Standard (PCI DSS) attestation of 
compliance certificate signed by an officer of Contractor with oversight responsibility.

4 
4/29/2021 
LINKING AGREEMENT 
BETWEEN 
THE CITY OF GLENDALE, ARIZONA 
AND 
IMAGETREND 
 
EXHIBIT A 
(CONTRACT No. 321000150 - CONTRACT FOR SOFTWARE AND SERVICES)

SOFTWARE LICENSING TERMS  
To the degree any Work Order involves licensing ImageTrend Software, the following terms shall apply: 
“ImageTrend Elite Data Marts” means the relational database(s) that contain an enhanced and 
simplified reporting-ready format of the transactional data collected within ImageTrend Elite. The Elite 
Data Marts are available for use with the ImageTrend Elite Reporting Tools.  
“ImageTrend Elite Reporting Tools” means the Transactional Report Writer, Visual Informatics, 
Analytical Chart Reporting Tool and Analytical Tabular Reporting Tool in the Software that are based on 
a set of Elite Data Marts.  
 
“Incident(s)” means an instance where the Client sends a vehicle or emergency responder to a situation 
requiring emergency response, as measured by the number of incident reports within ImageTrend 
Software systems. 
“Licensed Information” means other Deliverables provided to Client by ImageTrend relating to the 
operation or design of the Software, or other Deliverables provided to Client by ImageTrend which are 
common to ImageTrend (e.g. such Deliverables are not unique to Client). A copy of the software 
specification Licensed Information is available within the Software labeled as “ImageTrend University.” 
“The Software” means the sum of all software licenses granted by this Agreement or Work Order hereto 
as provided in Section 1 below. 
SECTION 1. 
GRANT OF LICENSE TO SOFTWARE.  
Each Work Order for the sale of Software Licenses shall outline which of the below licenses are being 
granted by the Work Order. The license selection will be evidenced by the title of each SKU in the Work 
Order, e.g. “Elite EMS SaaS” shall be licensed under the Software as a Service License below. If the 
license is not apparent by the name of the SKU, then the license shall default to Software as a Service. 
ImageTrend may discontinue or replace a license in this table by providing Client reasonable written 
notice of the change. Replacing this table shall not have the effect of revoking previously agreed 
licenses, rather, ImageTrend’s right to replace this table shall apply to only future Work Orders. 
Name of License 
Terms of License 
Software as a Service 
License (SaaS) or 
Integration as a 
Service (IaaS) 
(“SaaS”) 
ImageTrend hereby grants Client a non-exclusive, non-transferable license to use the 
ImageTrend Software product(s) listed in the Work Order for such time as listed in said 
Work Order. During the term of the Work Order, the Client shall have access to the 
Software, which will be installed on servers at the ImageTrend hosting facility and 
subject to the Service Level Agreement attached. All copies of the Software and/or 
Licensed Information in any form provided by ImageTrend to Client hereunder are the 
sole property of ImageTrend and/or its suppliers, and that Client shall not have any right, 
title, or interest to any such Software and/or Licensed Information or copies thereof 
except as provided in this Agreement. 
EXHIBIT A-1

SECTION 2. 
PROTECTION OF SOFTWARE AND LICENSED INFORMATION 
Client agrees to respect and not to, nor permit any third-party to, remove, obliterate, or cancel from 
view any copyright, trademark, confidentiality or other proprietary notice, mark, or legend appearing on 
any of the Software or Licensed Information, and to reproduce and include the same on each authorized 
copy of the Software and Licensed Information. 
Client shall not nor shall Client permit any third-party under Client’s control to, copy, reverse engineer, 
or duplicate the Software or any part thereof except for the purposes of system backup, testing, 
maintenance, or recovery. Client may duplicate the Licensed Information only for internal training, 
provided that all the names, trademark rights, product names, copyright statement, and other 
proprietary right statements of ImageTrend are reserved. ImageTrend reserves all rights which are not 
expressly granted to Client in this Agreement. 
Client shall not, nor shall Client permit any third-party to, modify, reverse engineer, disassemble, or 
decompile the Software, or any portion thereof, and shall not use the software or portion thereof for 
purposes other than as intended and provided for in this Agreement. 
SECTION 3. 
IMAGETREND ELITE DATA MARTS NON-EXCLUSIVE USE LICENSE.  
In accordance with the terms and conditions hereof, ImageTrend hereby grants the use of the 
ImageTrend Elite Data Marts only via ImageTrend Elite Reporting Tools, unless an “Elite Data Mart 
License” is included and detailed in a Work Order. Absent that license, this Agreement does not give the 
Customer the rights to access and query the ImageTrend Elite Data Marts directly using SQL query tools, 
reporting tools, ETL tools, or any other tools or mechanisms. Direct access to ImageTrend Elite Data 
Marts is only available via the aforementioned separately-priced product and service offering from 
ImageTrend. 
SECTION 4. 
INSTALLATION, INTRODUCTORY TRAINING AND DEBUGGING. 
IMPLEMENTATION. ImageTrend shall provide Client with start-up services such as the installation and 
introductory training relating to the Software, and, if necessary, initial debugging services known as 
“Implementation”. During Implementation, Client must make available sufficient time and resources as 
is necessary to accomplish the milestones and tasks per the party’s project plans (as applicable), 
typically between 4 and 15 hours a week. Depending on Client’s objectives, Client may need to allocate 
more time or resources to achieve Client’s desired timelines.  
TRAIN THE TRAINER. ImageTrend may provide “Train-the-trainer” training for administrators as detailed 
in each Work Order. Additionally, online training videos and user guides in electronic format will be 
made available via ImageTrend University. 
INSTRUCTIONS. ImageTrend will provide installation instructions and assistance for installation of the 
Software on the Servers appropriate to the License selection in the Work Order per the table above at 
(e.g. Client Hosted on premise license) as detailed in Service Level Attachment, below. 
SOFTWARE SUPPORT. ImageTrend shall provide Software Support as detailed in the Service Level 
Attachment, below.

TRAINING USAGE AND EXPIRATION. The training line items and quantities as detailed in price table 
attached must be delivered within 2 years of the Effective Date. It shall be Client’s responsibility to 
request the training session(s). Training not used within the 2 year cut-off shall expire and no refund or 
credit will be payable to Client. 
SECTION 5. 
SOFTWARE WARRANTIES. 
PERFORMANCE WARRANTY. ImageTrend warrants that the Software will conform to the specifications 
as set forth in the Licensed Information. However, this warranty shall be revoked in the event that any 
person other than ImageTrend and its agents make any unauthorized modification or change to the 
Software in any manner outside of the configuration available within the Software’s built-in 
functionality. This warranty does not apply to data extracted from the system. 
OWNERSHIP WARRANTY. ImageTrend represents that it is the owner of the entire right, title, and 
interests in and to the Software, and that it has the sole right to grant licenses thereunder, and that it 
has not knowingly granted licenses thereunder to any other entity that would restrict rights granted 
hereunder to Client.  
LIMITATIONS ON WARRANTY. All of ImageTrend’s obligations under this Section shall be contingent on 
Client’s use of the Software in accordance with this Agreement and in accordance with ImageTrend’s 
instructions as provided by ImageTrend in the Licensed Information, and as such instructions may be 
amended, supplemented, or modified by ImageTrend from time to time. ImageTrend shall have no 
warranty obligations with respect to usage which does not conform with ImageTrend’s instructions as 
provided by ImageTrend in the Licensed Information. ImageTrend shall have no warranty obligations 
with respect to any failures of the Software which are the result of accident, abuse, misapplication, 
extreme power surge or extreme electromagnetic field of a Client device. In addition to any other 
limitation on warranty or liability; Client’s sole remedy for breach of warranty related to or arising out of 
the Software, or a defect with the Software, shall be at Client’s option 1) repair of the Software or 
defect, 2) termination of this Agreement for convenience as outlined elsewhere in this Agreement. 
THE EXPRESS WARRANTIES PROVIDED HEREIN ARE THE ONLY WARRANTIES MADE BY ImageTrend WITH 
RESPECT TO THE SOFTWARE AND SUPERSEDE ALL OTHER EXPRESS OR IMPLIED WARRANTIES, 
INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY AND WARRANTIES FOR 
ANY SPECIAL PURPOSE.   
SECTION 6. 
MAINTENANCE.  
ImageTrend shall provide scheduled updates and new releases for the Software, as well as defect 
correction as needed per the Service Level Agreement, attached for so long as Client has contracted for 
support (as indicated by a recurring fee containing the product name and word ‘Support’). Specific out-
of-scope system enhancement requests are excluded from support. Should Client desire specific source-
code level modifications to the system, Client may submit a request to ImageTrend’s UserVoice page at 
https://ImageTrend.uservoice.com/. 
SECTION 7. 
RETURN OF DATA.  
Upon termination of this Agreement for any reason, Client may request ImageTrend provide to Client a

copy of Client’s data. ImageTrend will produce this data by first using relevant export functionality 
provided by the application, e.g. for ImageTrend Elite the data would be produced as a NEMSIS Version 
3 XML file(s), or by other native data export format should the application provide no export 
functionality. ImageTrend may redact or remove ImageTrend trade secret and confidential information, 
such as database schema design details, or data which is used solely in an operational or administrative 
fashion (e.g. data which was never entered by Client end-users). For clarity, ImageTrend may not redact 
or remove data that Client or Client’s end-users entered. ImageTrend will provide this exported data to 
Client via secure electronic transfer, such as SFTP/FTPS. ImageTrend shall have 90 days from Client’s 
request to produce the native data export for Client. Should Client desire the data to come in any 
alternative format, or be in any way different than as described in this section, Client must request those 
services from ImageTrend separately on a Time and Materials basis under its own time frame. 
ImageTrend will make efforts to accommodate Client’s request, but ImageTrend is under no obligation 
to do so. 
SECTION 8. 
IMAGETREND ELITE AUTHORIZED USERS AND SCOPE OF USAGE 
This Grant of License is strictly conditioned on the Software being used by only Authorized Users. 
ImageTrend may audit Client’s Software, users, and usage to ensure compliance with the scope of usage 
detailed by this Agreement, in ImageTrend’s discretion. Non-compliance with the scope of usage shall 
be considered a material breach. 
If this Agreement is for the licensing of ImageTrend Elite EMS, the following scope of usage and 
Authorized User definitions apply. 
Organization Type 
Organization Definition 
Authorized User Definition 
Private Agency 
Client responds to emergency 
medical incidents for-profit or not-
for-profit and the Client is not a 
Governmental Entity. 
All employees & contractors of Client who 
respond to emergency medical incidents 
in the regular scope of their employment 
Public Agency, County, 
Region, or City for its own 
employed EMS workers 
(“Public Agency”) 
Client responds to emergency 
medical incidents and transports 
patients therefrom and is a 
Governmental Entity 
All employees & contractors of Client who 
respond to emergency medical incidents 
in the regular scope of their employment 
Hospital or Health 
Network 
Client is a 1) hospital, 2) health 
network, 3) or other medical 
institution that provides care which 
does not involve responding to 
emergency medical incidents and 
transporting patients therefrom as a 
primary service of the organization; 
and Client is recognized and licensed 
as such by the Client’s governing 
State 
All employees & contractors of Client who 
respond to emergency medical incidents 
in their regular scope of employment at or 
from the named Hospital brick-and-
mortar locations. If the specific brick-and-
mortar location(s) is not named in a Work 
Order, then it shall be interpreted as the 
brick-and-mortar location from which the 
Client primary contact, Ken Barnes or their 
successor, conducts their job duties most 
frequently. 
State, County, Region, City 
for its constituents 
Client is a Governmental Entity with 
authority or a official mandate to 
improve, facilitate, organize, surveil, 
investigate, report, collect reports 
of, or otherwise govern public health 
matters; or another entity acting 
Licensed individuals within Client’s legal or 
governing jurisdiction and geographic 
boundary, who to respond to emergency 
medical incidents in the regular scope of 
their employment, and not individuals 
whose primary job duty involves law 
enforcement.

under a grant or contract of and for 
equivalent authority  
Group Purchase (Multi-
Agency) 
Client(s) are a plurality of Private 
Agencies and/or Public Agencies 
All employees & contractors of each 
named organization, who respond to 
emergency medical incidents 
Financing Party (e.g. billing 
company) on behalf of 
Agency/City/County third 
party beneficiary 
Client is an entity which does not 
respond to emergency medical 
incidents or provide for the care or 
transportation of patients; rather 
Client is an entity who procures or 
pays for a third party beneficiary 
who is a Private or Public Agency. 
All employees & contractors of third party 
beneficiary Public or Private Agency, who 
respond to emergency medical incidents 
in the regular scope of their employment.

DATA EXCHANGE AUTHORIZATION 
Between ImageTrend, Inc. (“ImageTrend”), a Minnesota Corporation located at 20855 Kensington Blvd., 
and Glendale Fire Department (AZ) (“the Data Controller” and “Client”) residing at 5800 W. Glenn Drive, 
Suite 350 Glendale, AZ 85301 for transmitting ePHI data as identified below 
Whereas; ImageTrend is a provider of data management services and a current Business Associate to 
the Data Controller and; 
Whereas; the Data Controller wishes ImageTrend to exchange certain ePHI data from and to the Data 
Controller’s System, in ImageTrend’s capacity as a Business Associate 
Data Exchange Purpose The purpose of this Data Exchange Authorization is to exchange Data 
Controller’s data in accordance with the table below that lists the data exchange work items to be 
fulfilled by ImageTrend (“the Identified Data Exchanges”). It is Data Controllers sole obligation to ensure 
the “Destination” column is accurate. ImageTrend will fulfill and exchange data with the listed 
Destination party, and will not deviate from the identified destination unless ImageTrend is directed 
otherwise in writing by Data Controller. Notwithstanding any term to the contrary, ImageTrend shall not 
be liable in any manner for sending or receiving data as outlined below; Data Controller assumes all risk 
for the data source(s) and destination(s) identified below.  
Description 
Quote Description 
Data Source 
Data Destination 
DataMart 
 
ImageTrend at 
Lakeville, MN 
55044 
DataMart 
FTP Auto Export 
A NEMSIS 3.3.4 or 3.4.0 file can be 
automatically exported to an SFTP 
location (agency’s or biller’s) based on 
specific criteria being met (i.e. incident 
status is ‘Ready for Billing’, incident is 
locked, etc.). The export process is 
triggered every 10 minutes. The ePCR 
PDF can also be exported and will use the 
same file name as the NEMSIS file. 
ImageTrend at  
Lakeville, 
MN55044 
Maricopa 
Ambulance 
Authorization. Data Controller hereby authorizes ImageTrend to transmit, import, and/or disclose in 
accordance with the Identified Data Exchanges, and to transmit, import and/or disclose other data 
reasonably necessary to achieve the purpose of each work line item outlined in the table above. This 
Agreement modifies any prior agreements of the parties only to the extent necessary to effect this 
agreement, and does not otherwise change the terms of any prior agreements between the parties. 
Right to Revoke or Terminate. Data Controller may terminate or revoke the right to transmit or disclose 
data granted to ImageTrend by this Agreement at any time by providing reasonable written notice to 
ImageTrend and providing a commercially reasonable period of time in which to effect the termination.

Ryan Freeburg
Fire Chief

5 
4/29/2021 
LINKING AGREEMENT 
BETWEEN 
THE CITY OF GLENDALE, ARIZONA 
AND 
IMAGETREND 
EXHIBIT B 
Scope of Work 
PROJECT 
Providing FIRE Records Management System (RMS), National Fire Incident Reporting System 
(NFIRS), Fire Marshal Invesigation/Inspections Reporting and Electronic Patient Care Report 
(ePCR) software and related services for the Glendale Fire Department. See attached detailed 
Scope of Work and License Agreement.

1.0 
SCOPE OF WORK 
1.1 Introduction 
ImageTrend will be implemented as a consolidated solution for electronic charting, 
records management, National Fire Incident Reporting System (NIFRS) compliance, 
scheduling, and billing.   
1.2 Project Elements 
Contractor shall 
•
provide the necessary expertise and support, which includes a transfer of
knowledge to transition the project team through the learning process in
completing the requirements.
•
provide for project deliverables organized by the following major project
elements:
o
Project Management
o
Fit/Gap Analysis
o
City Environments
o
Software Implementation
o
Data Migration
o
System Integrations
o
Testing and Quality Assurance
o
Optional Training
o
Documentation
o
Deployment
1.3 Project Management 
Contractor shall 
•
provide a Project Manager to work jointly with the City to manage the overall
implementation effort, including activities conducted by sub-contractors and
City personnel.
•
follow the City’s internal methods and standard format of the deliverables for
project planning, documentation, and change control where possible and
appropriate.
•
work with City Project Manager to perform project management duties to
include, at a minimum:
o
Project supervision
o
Project time and expense management
o
Project status reporting
o
Change management
o
Quality management

o Risk management 
o Schedule Management 
 
City shall 
 
• 
provide a Project Manager to work jointly with the Contractor to manage the 
overall implementation effort, including activities conducted by sub-
contractors and City personnel. 
• 
work with Contractor Project Manager to perform project management duties 
to include, at a minimum: 
o Project supervision  
o Project time and expense management 
o Project status reporting 
o Change management 
o Quality management 
o Risk management 
o Schedule Management 
 
Deliverable: Project schedule 
   
1.4 Fit/Gap Analysis 
 
City intends to minimize modifications where possible. Extensive modification 
decisions will be deferred until the project team is comfortable there are no 
other options. Contractor shall: 
 
1. Work with the City to conduct the Fit/Gap analysis to clearly define the 
actual system workflow and unique business requirements. 
2. City staff will review the standard reports with the Contractor. Any 
enhancements or custom reports will be mutually agreed upon during the 
Fit/Gap analysis; and 
3. Provide a final mutually agreed upon document that guides the project 
team(s) through the project. 
 
Deliverable: Fit/Gap Analysis Report 
 
1.5  City Environments 
 
Contractor shall 
 
Contractor will create two (2) instances of the application on their platform for 
City use.  Instances will include Test and Production. 
 
Deliverable: Two separate instances for Test and Production. 
Deliverable: Instance creation and Signoff 
  
 
1.6 Software Implementation  
 
Contractor shall

• 
work install and configure software to meet the City’s need. 
• 
provide guidance and make recommendations on processes and naming 
standards. 
• 
verify all specs for required servers and software. 
 
City shall 
 
• 
make timely decisions on configuration options. 
• 
provide Contractor to current process and naming standards. 
• 
work with Contractor to implemented and improvements to processes and 
naming standards. 
• 
complete all pre-requisite work including server set up and testing. 
 
Deliverable: Successful software implementation 
Deliverable: Software implementation signoff 
 
1.7 Data Migration  
Data migration shall include data from current patience care systems and records 
management system.   
 
Contractor shall 
  
• 
work with the City in the early stages of the project to jointly review all 
data conversion requirements, risks, and risk mitigation strategies.  
• 
provide a comprehensive Data Migration Plan.  
• 
work with the City in early stages to determine storage location 
requirements. 
 
City shall 
  
• 
work with the Contractor in the early stages of the project to jointly 
review all data conversion requirements, risks, and risk mitigation 
strategies. This effort will lead to a comprehensive Data Migration Plan.  
• 
work with the Contractor in early stages to review storage location 
requirements. 
 
Deliverable: Data Migration Plan  
Deliverable: Successful data migration and Signoff 
 
 
1.8 System Integrations 
Integrations are required for Computer Aided Dispatch (CAD) system, training system, 
and the patient information exchange system. 
 
Contractor shall 
  
• 
work with the City in the early stages of the project to jointly review 
system integrations, risks, and risk mitigation strategies.

• 
provide a comprehensive System Integration Plan.  
• 
work with the City in early stages to determine storage location 
requirements. 
 
City shall 
  
• 
work with the Contractor in the early stages of the project to jointly 
review system integrations requirements, risks, and risk mitigation 
strategies. This effort will lead to a comprehensive System Integration 
Plan.  
 
 
Deliverable: System Integration plan that outlines the integrations, schedule, 
and prerequisites.  
 
 Deliverable: Successful System integration and Signoff 
 
 
1.9 Testing and Quality Assurance  
 
Contractor shall 
  
• 
work with City to develop an Acceptance Test Plan to verify the configured 
system is free of defects. 
• 
include user test scripts covering the various function. 
• 
will collaborate with City to maintain a log of issues, configuration problem. 
and software malfunctions identified during testing. 
• 
work collaboratively to resolve issues to City’s satisfaction. 
• 
Allow for 45 – 60 days of testing in the test environment  
• 
will set issue priorities according to the City’s predetermined priority 
definitions below.  
 
Priority 
Problem Description 
Response Time 
Resolution Targets 
Level One 
(P1) 
• 
Loss of Data 
• 
Data corruption 
• 
Productive use prohibited 
• 
No workaround 
• 
Aborts 
Sun-Sat, 24X7, Mountain Standard 
Time 
 
Immediate or within 30 minutes of 
notification 
 
12 hours - Program code 
correction or a procedural 
workaround 
Level Two 
(P2) 
• 
Primary purpose 
comprised 
• 
Productive use 
significantly impacted 
• 
Workaround generally not 
available 
Sun-Sat, 24X7, Mountain Standard 
Time 
 
Immediate or within 1 hour of 
notification 
48 hours - Program code 
correction or a procedural 
workaround 
Level Three 
(P3) 
• 
Productive, but 
incomplete operation 
• 
Workaround generally 
available 
Sun-Sat, 24X7, Mountain Standard 
Time 
 
Immediate or within 8 hours of 
notification during normal business 
hours. 
One week - Procedural 
work around 
 
Program code correction in 
a future software release 
Level Four 
(P4) 
• 
Productive, mainly 
cosmetic in nature 
• 
Workarounds or 
configurable options 
generally available 
Sun-Sat, 24X7, Mountain Standard 
Time 
 
Immediate or within 8 hours of 
notification during normal business 
hours. 
One week - Procedural 
work around 
 
Program code correction in 
a future software release

City shall 
 
• 
perform acceptance testing to ensure acceptance criteria items have been 
addressed and system is ready for cutover. 
• 
will promptly notify Contractor of any issues found in testing. 
• 
will work with the Contractor to set issue priorities. 
 
Deliverable: Acceptance Test Plan 
Deliverable:  Successful Acceptance testing and Signoff 
 
1.10 
Optional Training  
  
Contractor shall 
 
• 
provide a Training Plan using a Train-the-Trainer approach to training. 
• 
provide training for City staff to understand system capabilities including 
but not limited to: 
o System use and functionality 
o Administrator functions including system configuration 
o Reporting built into system 
o Building custom reports 
• 
provide training material sufficient for City personnel to train new staff.  
 
Deliverable: Training plan which includes the topics, intended audience, 
and duration.  
Deliverable: Documentation used in training for Train the Trainer that can 
be reused. 
Deliverable: Training and Signoff 
 
1.11 
Documentation  
 
Contractor shall  
 
• 
provide the following types of system documentation, or proposed 
alternative, upon completion of project.  
 
o User Manuals and Reference Guides: Describes the features and 
functions of the system.  
o Configuration Guide: Describes the City’s configuration at the time of 
implementation. 
o Administrator Guide: Describes the process to set up, maintain, and 
change the application features. 
o Systems Administrator Guide: Describes the regular maintenance of the 
PCs and/or Servers used with the software and describes the details for 
connecting remotely to the system to provide remote support. 
o Technical Architecture Diagram: A visual representation of the solution 
as deployed in the City’s environment 
 
Deliverable: User Manuals and Reference Guide, Configuration Guide, 
Administrator Guide, System Administrator Guide, and a Technical Architecture

Diagram. 
Deliverable: Documentation Signoff 
 
1.12 Deployment and Post-Production  
 
Contractor shall  
 
• provide a mutually agreeable cutover schedule and contingency plan.  
• 
provide an onsite resource through deployment and a minimum of 1 week after 
deployment. 
• 
stabilization plan that details the Contractor’s commitments to stabilization 
and the transition to full support by City staff. 
• 
resolve all P1 and P2 issues before deploying to Production. 
• 
provide 60 days of implementation support after deployment to ensure 
ImageTrend is stable, and no issues arise in the live environment 
 
City shall 
 
• 
work with Contractor to develop a mutually agreed upon cutover schedule and 
contingency plan.  
• 
 
 
Deliverable: Comprehensive Deployment Plan and Signoff 
Deliverable: Successful Deployment and Signoff 
Deliverable: Aftercare Signoff 
 
1.13 
System Warranty, Maintenance & Support  
 
Contractor shall 
 
• 
provide support as outlined in Section 1.7 with clearly documented escalation 
paths based on severity and priority.  
• 
provide a qualified technician to respond via phone to address all calls in 
accordance with the importance and criticality of the question being asked 
and/or the problem being reported.   
• 
provide on-site technical support for problems that cannot be resolved via 
telephone or remote access. 
• 
assigned a tracking number and include specific information related to each 
call.   
• 
provide city with a reporting mechanism to track the status of all open service 
calls.   
• 
not close issue/calls until the City approves the resolution of the call. 
• 
provide software upgrades and services through the life of the contract 
necessary to keep the system operational.  
• 
provide City with product roadmaps and upgrade schedules. 
 
 
Deliverable: Reporting mechanism to track open service calls 
Deliverable: Product Roadmap and Upgrade Schedules

6 
4/29/2021 
LINKING AGREEMENT 
BETWEEN 
THE CITY OF GLENDALE, ARIZONA 
AND 
IMAGETREND 
EXHIBIT C 
METHOD AND AMOUNT OF COMPENSATION 
Payment shall be per Section 3 of this agreement. See attached quote and milestone payments.
NOT TO EXCEED AMOUNT 
The total amount of compensation paid to Contractor for full completion of all work required by 
the Project must not exceed $200,000.00 annually or $1,500,000.00 for the entire term of the 
Agreement. 
DETAILED PROJECT COMPENSATION 
Implementation of a comprehensive, turnkey and fully-integrated Records Management System 
(RMS)and Electronic Patient Care Report (ePCR) solution. The vendor Fire RMS and ePCR systems 
must be fully integrated with each other and must be able to reliably receive information from the 
dispatch agency via the computer aided dispatch (CAD) feed, and systematically retain and perform 
data reporting. Must also supply National Fire Incident Reporting System (NFIRS), Fire Marshal 
Invesigation/Inspections Reporting.

PRICE SHEET AND WORK ORDER 
The prices below are based on the following SaaS transaction volumes, as provided by Client: 
40,000 Incidents annually 
 
One Time Fees 
Description 
SKU 
Unit Price 
Qty 
Extended Amount 
Elite™ Rescue Setup & Implementation 
ELT.003.002.003 
$25,000.00 
1 
$25,000.00 
Total One-Time Fees: $25,000.00  
Recurring Fees 
Description 
SKU 
Unit Price 
Qty 
Extended Amount 
Elite™ Rescue - SaaS  *Includes Elite™ Field 
ELT.001.002.015 
$47,531.40 
1 
$47,531.40 
CAD Distribution 
ELT.002.007.001 
$5,000.00 
1 
$5,000.00 
Other CAD Vendor 
ELT.002.007.019 
$0.00 
1 
$0.00 
FTP Auto Export 
ELT.002.009.002 
$5,000.00 
1 
$5,000.00 
Mobile Fire Inspections - SaaS 
ELT.001.002.014 
$12,150.00 
1 
$12,150.00 
Investigations 
ELT.001.002.018 
$10,000.00 
1 
$10,000.00 
Continuum® 
CTM.001.002.00
1 
$24,000.00 
1 
$24,000.00 
Continuum® EMS Content Package 
CTM.001.002.00
2 
$8,000.00 
1 
$8,000.00 
Continuum® Fire Content Package 
CTM.001.002.00
3 
$8,000.00 
1 
$8,000.00 
Target Solutions Distribution 
ELT.002.011.003 
$3,500.00 
1 
$3,500.00 
Data Mart™  Subscription 
ELT.001.002.064 
$8,000.00 
1 
$8,000.00 
Total Recurring Fees: $131,181.40 
TOTAL YEAR 1 TAXES: $14,368.69** 
TOTAL YEAR 1: $170,550.09 
**Tax rates are subject to change 
Send Invoices To: 
 
Glendale Fire Department 
 
firedept@glendaleaz.com   
 
11550 W. Glendale Ave. 
Glendale, Az. 85307 
Payment Terms: 
1. “One Time Fees” are due once, as specified by the Milestone terms below. 
2. “Recurring Fees” are annual fees which recur each year. They are due on each anniversary of the 
fee, with the start date beginning upon completion as specified by the Milestone terms below.

The Recurring Fees will escalate in price annually by 5% beginning with fees due for year 2 and 
each year thereafter. 
3. ImageTrend may temporarily suspend performance (e.g. cease to provide access, hosting, 
support) due to Client’s breach of contract provided Client shall have 30 days to cure such 
breach before ImageTrend may suspend performance. 
4. ImageTrend may charge to Client a late fee of 1.5% per month, or the highest rate allowed 
under the law, whichever is lower, on any overdue amounts. Client also agrees ImageTrend may 
charge to Client all reasonable costs and expenses of collection, including attorneys' fees where, 
in ImageTrend’s discretion, payments are consistently deficient or late. 
5. All Annual SaaS Fees are based upon anticipated transaction volumes (as provided by Client) and 
are subject to an annual usage audit. ImageTrend reserves the right to increase fees in 
accordance with increased transaction volume per the Unit Price listed in the tables above. 
6. ImageTrend will not be responsible for third-party fees related to this Agreement unless 
specifically outlined by this Agreement 
Optional Items 
Items in the table below are not goods or services currently contracted or provided by this Agreement, 
rather, they are included to allow Client to add those goods or services by first providing written notice 
to ImageTrend, subsequently ImageTrend will provide Client with a Work Order for the Optional item, 
and upon Client’s signature of that Work Order, ImageTrend will begin the work. 
Product 
SKU 
Unit Price 
Description 
Webinar Training 2hr 
Session 
ELT.006.003.009 
$450.00 
Training sessions that are completed via webinar 
(maximum of 2 hours per session). Topics can 
include administrator or user education, in-depth 
education on various modules or features of the 
system, or learning how to better use Report 
Writer. 
 
 
MILESTONE 1 
Project Kick Off. ImageTrend will designate an implementation coordinator. The implementation 
coordinator will schedule a “Kick Off Call” with Client where the implementation coordinator outlines the 
implementation process, gives an overview of the Client’s order, and starts discovery of how the Client’s 
processes work. This Project Kick Off Milestone is complete when: 1) Client has been assigned an 
implementation coordinator; and 2) the Kick Off Call has occurred 
 
Description 
Unit Price 
Quantity 
Extended Amount 
Elite™ Rescue Setup & Implementation 
$25,000.00 
1 
$25,000.00 
Milestone 1 Taxes: $2,300.00 
Milestone 1 Total 
$27,300.00 
MILESTONE 2 
Site Available. ImageTrend software is available via the Web. This Site Available Milestone is complete 
when ImageTrend has provided Client: 1) at least one web URL to the ImageTrend software, and 2) a

system administrator account with login credentials, and 3) Client is able to log into the ImageTrend 
software at that URL. 
 
Description 
Unit Price 
Quantity 
Extended Amount 
Elite™ Rescue - SaaS  *Includes Elite™ 
Field 
$47,531.40 
1 
$47,531.40 
Mobile Fire Inspections - SaaS 
$12,150.00 
1 
$12,150.00 
Investigations 
$10,000.00 
1 
$10,000.00 
Continuum® 
$24,000.00 
1 
$24,000.00 
Continuum® EMS Content Package 
$8,000.00 
1 
$8,000.00 
Continuum® Fire Content Package 
$8,000.00 
1 
$8,000.00 
Data Mart™  Subscription 
$8,000.00 
1 
$8,000.00 
Milestone 2 Taxes: $10,826.68 
Milestone 2 Total:$ 128,508.0813 
MILESTONE 3 
Go Live. The parties understand that while the system can be infinitely configured and refined, that the 
software system must reach a level of readiness and it must “go-live” for usage by the end-users in its 
intended use cases. Client may desire staged roll out of different features or products for large 
implementations, or Client may desire to have all functions go live all at once. In the interest of defining a 
fair and objective measurement point, this Go Live Milestone will be complete when the Client’s Software 
system processes, receives, transmits, generates, or otherwise interacts with the first non-test data 
record, excluding non-test data which is migrated on a one-time basis from another system. 
 
Description 
Unit Price 
Quantity 
Extended Amount 
CAD Distribution 
$5,000.00 
1 
$5,000.00 
Other CAD Vendor 
$0.00 
1 
$0.00 
FTP Auto Export 
$5,000.00 
1 
$5,000.00 
Target Solutions Distribution 
$3,500.00 
1 
$3,500.00 
Milestone 3 Taxes: $1,242.00 
Milestone 3 Total: $14,742.00