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05/10/2023
LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
DATAWORKS PLUS, LLC
This Linking Agreement (“Agreement”) is entered into as of this day of , 2023, between the
City of Glendale, an Arizona municipal corporation (“City”), and Dataworks Plus, LLC, a South Carolina
limited liability company, authorized to do business in Arizona (“Contractor”), collectively, the “Parties.”
RECITALS
A.
On 11/1/2018, the State of Arizona entered into a contract with Contractor to purchase the goods
and services described in the Biometrics Products and Services contract #CTR040050 (“Cooperative
Purchasing Agreement”), which is attached hereto as Exhibit A. The Cooperative Purchasing
Agreement permits its cooperative use by other governmental agencies including the City.
B.
Section 2-149 of the City’s Procurement Code permits the Materials Manager to procure goods and
services by participating with other governmental units in cooperative purchasing agreements when
the best interests of the City would be served.
C.
Section 2-149 also provides that the Materials Manager may enter into such cooperative agreements
without meeting the formal or informal solicitation and bid requirements of Glendale City Code
Sections 2-145 and 2-146.
D.
The City desires to contract with Contractor for supplies or services identical, or nearly identical, to
the supplies or services Contractor is providing other units of government under the Cooperative
Purchasing Agreement. Contractor consents to the City’s utilization of the Cooperative Purchasing
Agreement as the basis of this Agreement, and Contractor desires to enter into this Agreement to
provide the supplies and services set forth in this Agreement.
AGREEMENT
NOW, THEREFORE, in consideration of the foregoing recitals, which are incorporated by reference, and
the covenants and promises contained in this Linking Agreement, the parties agree as follows:
1.
Term of Agreement. The City is purchasing supplies and/or services from Contractor pursuant to
the Cooperative Purchasing Agreement. According to the original Cooperative Purchasing
Agreement, purchases can be made by governmental entities from the date of award, which was
11/1/2018, until the date the contract expires on 10/31/2025 unless the term of the Cooperative
Purchasing Agreement was extended by the mutual agreement of the original contracting parties.
The term of the Cooperative Purchasing Agreement was recently amended and extended to
10/31/2025. The term of this Agreement, therefore, is the period from the Effective Date of this
Agreement until 10/31/2025. There are no renewals available under this Agreement.
2.
Scope of Work; Terms, Conditions, and Specifications.
A.
Contractor shall provide City the supplies and/or services identified in the Scope of Work
attached as Exhibit B.
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05/10/2023
B.
Contractor agrees to comply with all the terms, conditions and specifications of the
Cooperative Purchasing Agreement. Such terms, conditions and specifications are
specifically incorporated into and are an enforceable part of this Agreement.
3.
Compensation.
A.
City shall pay Contractor compensation at the same rate and on the same schedule as
provided in the Cooperative Purchasing Agreement, which is attached hereto as Exhibit C.
B.
The total purchase price for the supplies and/or services purchased under this Agreement
shall not exceed one hundred thousand dollars ($100,000) for the entire term of the
Agreement (initial term plus any renewals).
4.
Cancellation. This Agreement may be cancelled pursuant to A.R.S. § 38-511.
5.
Non-discrimination. Contractor must not discriminate against any employee or applicant for
employment on the basis of race, color, religion, sex, national origin, age, marital status, sexual
orientation, gender identity or expression, genetic characteristics, familial status, U.S. military veteran
status or any disability. Contractor will require any Sub-contractor to be bound to the same
requirements as stated within this section. Contractor, and on behalf of any subcontractors, warrants
compliance with this section.
6.
Insurance Certificate. A certificate of insurance applying to this Agreement must be provided to the
City prior to the Effective Date.
7.
E-verify. Contractor complies with A.R.S. § 23-214 and agrees to comply with the requirements of
A.R.S. § 41-4401.
8.
No Boycott of Israel. To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the parties
hereby certify that they are not currently engaged in, and agree for the duration of the Agreement to
not engage in, a boycott of goods or services from Israel, as that term is defined in A.R.S § 35-393.
9.
Uyghur Forced Labor Prevention Act (UFLPA). Contractor certifies that it does not currently, and
during the term of this Agreement, will not use:
a.
the forced labor of ethnic Uyghurs in the People’s Republic of China;
b.
any goods or services produced by the forced labor of ethnic Uyghurs in the People’s
Republic of China; and
c.
any contractors, subcontractors or suppliers that use the forced labor or any goods
or services produced by the forced labor of ethnic Uyghurs in the People’s Republic
of China.
10.
Attestation of PCI Compliance. When applicable, the Contractor will provide the City annually with
a Payment Card Industry Data Security Standard (PCI DSS) attestation of compliance certificate
signed by an officer of Contractor with oversight responsibility.
11.
Notices.
Any notices that must be provided under this Agreement shall be sent to the Parties’
respective authorized representatives at the address listed below:
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05/10/2023
City of Glendale
c/o Nikki Coking
6835 N. 57th Dr.
Glendale, AZ 85301
NCoking@GLENDALEAZ.com
Arnela Hansen
6835 N. 57th Dr.
Glendale, AZ 85301
AHansen@GLENDALEAZ.com
Ileana Seward
6835 N. 57th Dr.
Glendale, AZ 85301
ISeward@GLENDALEAZ.com
Celeste Brown
5711 W. Glendale Ave
Glendale, AZ 85301
CBrown1@GLENDALEAZ.com
Lynn Brown
5711 W. Glendale Ave
Glendale, AZ 85301
LBrown@GLENDALEAZ.com
Amber Heller
5711 W. Glendale Ave
Glendale, AZ 85301
AHeller@GLENDALEAZ.com
and
Todd Pastorini
728 N. Pleasantburg Dr.
Greenville, SC 29607
TPastorini@DATAWORKSPLUS.com
4
05/10/2023
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date and year set
forth above.
“City”
“Contractor”
City of Glendale, an Arizona
Dataworks Plus, LLC,
municipal corporation
a South Carolina limited liability company
By:
____________________________
By:
____________________________
Kevin R. Phelps
Name: Todd Pastorini
City Manager
Title: Executive VP & General Manager
ATTEST:
___________________________
Julie K. Bower
(SEAL)
City Clerk
APPROVED AS TO FORM:
___________________________
Michael D. Bailey
City Attorney
LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
DATAWORKS PLUS, LLC
EXHIBIT A
Biometrics Products and Services contract #CTR040050
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 1 of 107 3
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Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
Part 3 of the Solicitation
TABLE OF CONTENTS:
SECTION 3-A: INSTRUCTIONS TO OFFERORS ..................................................... 2
SECTION 3-B: OFFER FORMS (ATTACHMENTS) ................................................. 15
ATTACHMENT 1 ........ OFFER AND ACCEPTANCE FORM .................................... 16
ATTACHMENT 2-A .... EXPERIENCE AND CAPACITY QUESTIONNAIRE ............ 17
ATTACHMENT 2-B .... ORGANIZATION PROFILE .................................................. 31
ATTACHMENT 3-A .... METHOD OF APPROACH ................................................... 33
ATTACHMENT 3-B .... KEY PERSONNEL PROPOSAL ........................................... 87
ATTACHMENT 3-C ... PROPOSED SUBCONTRACTORS ..................................... 92
ATTACHMENT 3-D ... PERFORMANCE GUARANTEE ........................................... 93
ATTACHMENT 3-E .... BOYCOTT OF ISRAEL DISCLOSURE ................................ 95
ATTACHMENT 4 ........ PRICING SHEET .................................................................. 96
ATTACHMENT 5-A .... CONFIDENTIAL INFORMATION DESIGNATION ................ 97
ATTACHMENT 5-B .... CONFORMANCE STATEMENTS ........................................ 99
ATTACHMENT 5-C ... INSURANCE CERTIFICATE .............................................. 104
ATTACHMENT 5-D ... OFFER CHECKLIST ........................................................... 107
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 2 of 107 3
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Section 3-A: Instructions to Offerors
1.0 Definition of Terms
As used in these Instructions to Offerors, the terms listed below are defined as follows:
1.1 Arizona
Procurement
Code;
A.R.S.;
A.A.C.
“Arizona Procurement Code” means, collectively, Title 41 Chapter 23, et. sequitur, in
the Arizona Revised Statutes (abbreviated “A.R.S.”) and administrative rules
R2-7-101 et. sequitur in the Arizona Administrative Code (abbreviated “A.A.C.”).
NOTE: There are frequent references to the Arizona Procurement Code throughout
the Solicitation Documents, therefore, you will need to be familiar with its provisions
to be able to understand the Solicitation Documents fully.
The Arizona Department of Administration State Procurement Office provides a
reference compilation of the Arizona Procurement Code on its website:
https://spo.az.gov/administration-policy/state-procurement-resource/procurement-regulations
The Arizona State Legislature provides the official A.R.S. online at:
http://www.azleg.gov/ArizonaRevisedStatutes.asp
The Office of the Arizona Secretary of State provides the official A.A.C. online at:
http://www.azsos.gov/rules/arizona-administrative-code
1.2 Clarifications
“Clarifications” means, per A.A.C. R2-7-C313, communications between the
Procurement Officer and Offeror for the purpose of providing a greater mutual
understanding of the Offer. Clarifications may include demonstrations, questions and
answers, or elaborations on previously-submitted information.
1.3 Contract
“Contract” is defined in paragraph 1.2 of the Uniform Terms and Conditions.
1.4 Contract
Amendment
“Contract Amendment” is defined in paragraph 1.6 of the Special Terms and
Conditions.
1.5 Contract Terms
and Conditions
Contract Terms and Conditions” is defined in paragraph 1.7 of the Special Terms
and Conditions.
1.6 Contractor
“Contractor” is defined in paragraph 1.8 of the Special Terms and Conditions.
1.7 Evaluation
“Evaluation” means, per A.A.C. R2-7-316, the process whereby the Procurement
Officer will determine which Responsive offers, revised offers, and best and final
offers are the most advantageous to State taking into consideration the evaluation
factors set forth in the Solicitation Documents.
1.8 Exhibit
“Exhibit” is defined in paragraph 1.6 the Uniform Terms and Conditions.
1.9 Negotiation
“Negotiation” means, per A.A.C. R2-7-101(32), an exchange or series of exchanges
between State and an offeror for the purposes set forth in A.A.C. R2-7-C314.
1.10 Not Susceptible
for Award
“Not Susceptible for Award” means, per A.A.C. R2-7-C311, that the relevant offer
has been determined by the Procurement Officer to fail one or more of the tests and
comparisons set forth therein. NOTE: A determination of Not Susceptible for Award
and a determination of Responsive are mutually exclusive.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 3 of 107 3
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1.11 Offer:
Initial Offer;
Revised Offer;
Best and Final
Offer (BAFO)
“Initial Offer” means, per A.A.C. R2-7-101(33), Offeror’s proposal submitted to State
in response to the Solicitation, as initially submitted.
“Revised Offer” means any revised versions of the Initial Offer that Offeror has
submitted to State at State’s request as permitted under A.A.C. R2-7-C314 and
R2-7-C315.
“Best and Final Offer” (“BAFO”) means, per A.A.C. R2-7-101(8), the Revised Offer
submitted after negotiations have been completed that contain Offeror’s most
favorable terms for price, service, and products to be delivered.
Reference to “an Offer, “the Offer,” or “your Offer” means any of the Initial Offer, a
Revised Offer, or the Best and Final Offer.
1.12 Offeror
“Offeror” is the Person submitting an Offer; instructions addressed to “you” and
references to “your” items are to be construed as being synonymous with “Offeror”
and “Offeror’s” throughout these Instructions to Offerors.
1.13 Pricing
Document
Pricing Document is defined in paragraph 1.15 of the Special Terms and Conditions.
Also known as “Pricing Document” in Section 2-B of the Solicitation Documents.
1.14 ProcureAZ
“ProcureAZ” is defined in paragraph 1.16 of the Special Terms and Conditions.
1.15 Procurement
Officer
“Procurement Officer” means the person, or his or her designee, who has been duly
authorized by State to administer the Solicitation and make written determinations
with respect to the Solicitation. The Procurement Officer is identified in ProcureAZ.
1.16 Responsible;
Not Responsible
“Responsible” [offeror] means, per A.R.S. § 41-2531(14), that the relevant offeror
has been determined by Procurement Officer to have the capability to perform the
contract requirements and the integrity and reliability which will assure good faith
performance. “Not Responsible” means that it does not (i.e., Procurement Officer
has made a negative determination).
1.17 Responsive
“Responsive” [offer] means, following from A.R.S. § 41-2531(15), that the relevant
offer has been determined by Procurement Officer to conform in all material respects
to the Solicitation requirements.
1.18 Solicitation
“Solicitation” means this procurement solicitation, which State is issuing as either:
1. an invitation for bids (“IFB”) under A.R.S. § 41-2533;
2. a request for proposals (“RFP”) under A.R.S. § 41-2534;
3. a request for quotations (“RFQ”) under A.R.S. § 41-2535; or
4. a request for qualifications under A.R.S. §41-2558.
Refer to the Solicitation Summary for which of the foregoing is this Solicitation.
1.19 Solicitation
Amendment
“Solicitation Amendment” means, per A.A.C. R2-7-303, a change to the Solicitation
that has been issued by Procurement Officer.
1.20 Solicitation
Summary
“Solicitation Summary” means Section 1 of the Solicitation Documents.
1.21 Solicitation
Documents;
Part, Section;
Exhibit;
Appendices
“Solicitation Documents” means the documents that form the Solicitation, and which are
divided for ease of reference and administration into “Parts,” “Sections,” “Sub-sections,”
and “Exhibits,” as follows:
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 4 of 107 3
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PART 1 is the Summary and Instructions for the Solicitation; it contains:
SECTION 1, which is the Solicitation Summary;
PART 2 are the Scope, Pricing and Terms and Conditions; they contain:
SECTION 2-A, which is the Scope of Work (Purpose, Background, Scope
Summary, Scope of Work and Technical Proposal); and
SECTION 2-B, which is the Pricing Document.
SECTION 2-C, which is the Special Terms and Conditions; and
SECTION 2-D, which is the Uniform Terms and Conditions.
PART 3 are the Instructions to Offerors and Offer Forms (Attachments).
1.22 State
“State” is defined in paragraph 1.17 of the Special Terms and Conditions.
1.23 Subcontract
“Subcontract” is defined in paragraph 1.13 of the Uniform Terms and Conditions.
1.24 Subcontractor
“Subcontractor” is defined in paragraph 1.19 of the Special Terms and Conditions.
2.0 Solicitation Inquiries
2.1 Duty to
Examine
Examine the entire Solicitation, obtain clarification in writing for any questions or
concerns by submitting inquiries, then examine your Offer thoroughly and carefully
for completeness and accuracy before submitting it. Lack of care in preparing an
Offer will not be grounds for modifying or withdrawing it after the due date and time.
2.2 Submission of
Objections
Submit any objection to the Solicitation no less than 5 (five) business days before the
Offer due date and time.
NOTE (1): A.A.C. R2-7-A901(C) requires that any protest based on alleged
improprieties in the Solicitation be filed before the offer due date and time.
NOTE (2): An objection under this paragraph is not a protest under A.A.C.
R2-7-A901 (although it might reflect an incipient protest), and therefore Procurement
Officer’s response to one is not a determination under A.A.C. R2-7-A901.
2.3 Submission
of Inquiries
Submit all inquiries related to the Solicitation in ProcureAZ; the Procurement Officer
will not respond to inquiries received in any other manner.
1. Submit technical inquiries about submitting proposals in ProcureAZ to the
ProcureAZ Help Desk:
by phone at (602) 542-7600, option 1; or
by email to procure@azdoa.gov
2. Submit all other inquiries about the Solicitation using the online form under the
“Q&A” tab for the Solicitation in ProcureAZ. Always refer to the
appropriate Solicitation document by page and paragraph number. Except for
technical inquiries about submitting proposals, State is not responsible for
responding to any inquiries submitted less than 3 (three) business days
before the offer due date and time.
2.4 State Contact
Person
Direct all inquiries related to the Solicitation to Procurement Officer, including
requests for or inquiries regarding standards referenced in the Solicitation. Apart
from the ProcureAZ Help Desk, do not contact any State personnel other than
Procurement Officer concerning the Solicitation while it is in progress, through and
including award.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 5 of 107 3
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2.5 Verbal or Email
Responses
An Offeror shall not rely on verbal or email responses to inquiries. A verbal or email
reply to an inquiry does not constitute a modification of the solicitation.
2.6 Solicitation
Amendments
Only a Solicitation Amendment issued in ProcureAZ can change the Solicitation.
2.7 Pre-Offer
Conference
A Pre-Offer Conference will be held at the time and place indicated in the solicitation’s
‘Pre-Bid Conference’ field as found within the State's e-Procurement system,
ProcureAZ (https://procure.az.gov); attendance is optional. The purpose of the
conference will be to clarify the contents of the solicitation, in order to prevent any
misunderstanding of the State of Arizona's position. Any doubt as to the requirements
of the solicitation or any apparent omission or discrepancy should be presented to the
State at the conference. The State of Arizona will then determine the appropriate
action necessary, if any, and issue a written amendment to the solicitation if required.
Oral statements or instructions will not constitute an amendment to the solicitation.
Persons with a disability may request a reasonable accommodation, such as a sign
language interpreter, or this document in an alternative format, by contacting the
State Procurement Office. Requests should be made as early as possible to allow
sufficient time to arrange for accommodation.
3.0 Offer Preparation
3.1 Online
Documents
The Solicitation Documents are only provided online in ProcureAZ; State will not
provide any printed copies or other formats.
3.2 Electronic
Submissions
When submitting an Offer, only include files that are Microsoft Word documents,
Excel workbooks, or PowerPoint presentations and Adobe Acrobat documents.
Obtain advance approval before submitting files in any other format.
3.3 Deviations
in Offer
When submitting an Offer, flag clearly any deviations from the Specifications or other
Solicitation technical requirements documents. Any un-flagged deviation will be
deemed void upon submission.
NOTE: Deviations are technical exceptions of a significant but not material nature,
typically having to do with part/model numbers, details of attachments, mountings,
clearances, internal configurations, etc., and are not to be confused with the material
exceptions covered in paragraph 3.5.
3.4 Evidence of
Intent
Every one of your Offers must contain Attachment 1 [Offer and Acceptance Form]
with a signature by your duly authorized officer, executive, principal, or agent. The
signature will be deemed to signify your intent to be bound by that Offer and the
terms of the Solicitation, and your representation that the information you have
provided in that Offer is true and accurate.
3.5 Exceptions to
Solicitation
Documents
If you are submitting an Offer conditioned on exceptions to the Solicitation
Documents, indicate “NO” on Attachment 5-B [Conformance Statement] and also
indicate that exceptions are being taken under the “Terms & Conditions” tab
for the Solicitation in ProcureAZ. Any exceptions taken elsewhere in an Offer or
any of your preprinted or standard terms will be void in that Offer and without force or
effect in any resulting contract.
3.6 Insurance
Provide Certificate of Insurance (COI) that meets or exceeds the coverage
requirements set forth in Special Terms and Conditions, Section 6.2 Contractor
Insurance. All COI, endorsements, and waivers must be valid, in place and provided
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 6 of 107 3
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via emailed to the Contracts Manager within 30 days after award and before any
work commences as called for in Attachment 5-C [Insurance].
If you intend to withhold or redact any element of your evidence of insurance policy
compliance required by Section 6.2 of the Special Terms and Conditions [Contractor
Insurance] on the grounds that it is confidential information, then you must claim it
as such and submit the necessary substantiated justification with each Offer
using Attachment 5-A [Confidential Information Designation].
Unless Procurement Officer has determined that your evidence documentation, or
some or all your insurance program, is confidential information under paragraph 4.7,
refusing after contract award to provide the complete, un-redacted copies of policies
as called for in that exhibit will be a material breach of the Contract.
3.7 Identification of
Taxes in Offer
State is subject to Arizona Transaction Privilege Tax as well as certain local
sales/use taxes, as described in 4.3 of the Uniform Terms and Conditions.
3.8 Excise Tax
State is exempt from certain federal excise tax on manufactured goods; State will
provide the necessary exemption certificates as evidence to the extent exemption
applies to the Work.
3.9 Tax
Identification
You must provide to State your federal employer identification number or social
security number for the purposes of reporting monies paid under the Contract to
appropriate taxing authorities. The submission is mandatory under 26 U.S.C.
§ 6041A. If the identifier provided is a social security number, State shall only use it
for tax reporting purposes and only share it with appropriate government officials.
3.10 Disclosure
If you are submitting an Offer despite having been debarred, suspended or
otherwise lawfully precluded from participating in any public procurement activity,
including being disapproved as a subcontractor with any federal, state or local
government, or if any such preclusion from participation from any public procurement
activity is currently pending, then you must provide with that Offer the name and
address of the governmental unit, the effective date, duration, and circumstances of
the suspension, debarment, or other preclusion, and your justification for State to
consider the Offer despite the suspension, debarment, or other preclusion. Include in
your disclosure any suspension, debarment, or other preclusion that is pending, but
indicate that it is pending.
3.11 Federal
Immigration
Laws
By signing an Offer, you will be deemed to have represented that both you and all
your proposed subcontractors are in compliance with federal immigration laws and
regulations relating to the immigration status of their personnel. State may, at its
discretion, demand evidence of compliance during Evaluation, which you must
provide promptly. Not providing the evidence will be grounds for Procurement Officer
to determine that the Offer is Not Susceptible for Award.
3.12 Cost of Offer
Preparation
State will not reimburse to you or any of your prospective subcontractors, suppliers,
or consultants any costs associated with responding to the Solicitation.
3.13 Offshore
Performance of
Work Prohibited
Any services that are described in the specifications or scope of work that directly
serve the State of Arizona or its clients and involve access to secure or sensitive
data or personal client data shall be performed within the defined territories of the
United States. Unless specifically stated otherwise in the specifications, this
paragraph does not apply to indirect or 'overhead' services, redundant back-up
services or services that are incidental to the performance of the contract. This
provision applies to work performed by subcontractors at all tiers. Offerors shall
declare all anticipated offshore services in the proposal.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 7 of 107 3
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4.0 Submission of Offer
4.1 Required Offer
Content
Submit all of the Initial Offer content called for in Section 3-B: Offer Forms
(Attachments). To be Responsive, each Revised Offer or a Best and Final Offer
must contain all of the Attachments indicated in the applicable Procurement
Officer request for Revised Offer or request for Best and Final Offer. If Procurement
Officer does not request that a Revised Offer or Best and Final Offer include revision
of an Attachment from its initial or previously-revised form, as applicable, then (1)
Offeror shall not submit any revision of that Attachment with the Revised Offer or a
Best and Final Offer, and Procurement Officer will disregard any such unrequested
revision and (2) that Attachment be valid in its initial or previously-revised form, as
applicable, for the duration of the Revised Offer or Best and Final Offer validity
period.
4.2 Attachment
Forms
If the Attachment indicates that a “Form” is being provided for an Attachment, then
the Solicitation includes the required form and format for submitting the Attachment.
No other form or format will be accepted, and your Offer can be determined to be
Not Susceptible for Award if you submit an unofficial form.
If, however, the Solicitation Documents indicate that you are allowed to attach
additional documents regarding a particular question or line item, then doing so will
be acceptable so long as the filled-out Attachment clearly states “See Attachment X
Supplement (#1 of 2)”, etc., and the additional document is clearly marked as
“Attachment X Supplement (#1 of 2),” etc.
NOTE (1): Each Form has a blank space to list your Attachment Supplements.
NOTE (2): You must upload each such “additional” document as an individual file
and name the file to match the document title.
NOTE (3): Attachment Forms cannot be filled-in directly in ProcureAZ; they must be
downloaded, edited, and then uploaded (referred to as “attachments” in ProcureAZ)
as part of each Offer.
NOTE (4): Do not include non-specific marketing materials in an Offer. If something
is not specifically called for, then including it will not be helpful during Evaluation, and
might in fact be grounds for down-grading if it does not address your experience and
capacity to carry out the work for this Solicitation.
4.3 Pricing
If there are specific “Items” (line items) for the Solicitation in ProcureAZ, then submit
pricing for the Offer directly in ProcureAZ for each such Item. Unless the Attachment
indicates otherwise, each Offer must include a price, rate, multiplier, or discount
for every Item in order to be determined Responsive.
If a Pricing Document has been provided as an Attachment Form, then submit
pricing for the Offer in the indicated blanks in that Attachment. Unless the
Attachment indicates otherwise, each Offer must include a price, rate, multiplier,
or discount for every blank field in order to be determined Responsive.
If no specific pricing input or form has been provided with the Solicitation, then
submit pricing for the Offer in the form and format specified in Attachment 4 [Pricing
Document]. If nothing is specified or if no Attachment 4 in included in the Solicitation
documents, then submit pricing for the Offer in a form and format of your choosing
that coherently and comprehensively presents the pricing being offered. Unless the
Attachment expressly indicates otherwise, each Offer must include a price, rate,
multiplier, or discount for every item or service covered by the scope of the
Solicitation (or for an entire category of item or service, if pricing applies in that
way) in order to be determined Responsive.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 8 of 107 3
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4.4 Submission
Submit each Offer online in ProcureAZ at https://procure.az.gov before the
“Bid Opening Date” indicated for the “Solicitation No.” at the top of these
Instructions to Offerors. State will not consider a proposal submitted by any other
method other than ProcureAZ, and it will be deemed void upon submission. By
A.A.C. R2-7-C307, State will not consider later offers. State will give no extension or
grace period for delays or incomplete proposals caused by internet connectivity
problems, file uploading difficulties, or misunderstanding of the requirements or
procedures for online submission in ProcureAZ. If your proposal is not submitted
correctly, completely, and in conformance to these Instructions herein, then
Procurement Officer may determine it Not Susceptible for Award.
NOTE: Using ProcureAZ requires a certain level of technical competency; select
your staff to submit proposals and handle other Solicitation general matters in
ProcureAZ carefully, since the ProcureAZ Help Desk cannot do any of the required
actions for you. For your reference below is a link to ProcureAZ Vendor Information
where you can also locate a Quick Reference Guide - Responding to Solicitations.
https://spo.az.gov/contractor-resources/procureaz-resources-for-vendors
4.5 Solicitation
Amendments
Acknowledge each Solicitation Amendment in ProcureAZ. By A.A.C. R2-7-C303(C),
you must acknowledge every Solicitation Amendment issued as of the due date and
time for an Offer to be Responsive. If you have submitted your proposal early, you
must be alert for subsequent Solicitation Amendments – if one is issued after your
submission but before offer due date and time, then the Procurement Officer may
determine the Offer to be Not Responsive if you have not acknowledged it.
4.6 Amending or
Withdrawing
You cannot amend or withdraw a submitted proposal after the offer due date and
time unless expressly permitted under applicable law.
4.7 Confidential
Information
If you believe that a portion of your Offer (or a protest or other correspondence)
contains a trade secret or other manner of your proprietary information, you must:
1. indicate on Attachment 5-A [Designation of Confidential Information] that your
proposal contains such claimed confidential information; and
2. designate clearly throughout the Offer each instance of that trade secret or
other proprietary information in the other portions of your proposal using the
term “confidential.”
Simply indicating that the proposal contains confidential information is not sufficient
to claim the protections under A.A.C. R2-7-C317 – Attachment 5-A must be
accompanied by a detailed explanation as to why each item or category of
items in the proposal should be designated confidential information.
Procurement Officer shall review your claim of confidentiality and provide a written
determination; until a written determination has been made, Procurement Officer
shall not disclose the claimed information to anyone who does not have a legitimate
State interest. If Procurement Officer denies the claim of confidentiality, you may
appeal the determination to the State Procurement Administrator within the time
specified in the determination.
NOTE: Contract terms and conditions, pricing, and information generally available to
the public are not and will not be designated confidential information.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 9 of 107 3
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4.8 Public Record
Once submitted and opened by Procurement Officer, your Offer is a public record
and must be retained by State for 6 (six) years. All offers will be available for public
inspection in ProcureAZ after the resulting contracts have been awarded, except for
any portions that were determined to be confidential information.
Procurement Officer shall make the names of Persons who submitted offers
available in ProcureAZ promptly after the opening date.
4.9 Offeror
Certification
By signing the Offer and Acceptance Form (or other official contract form specified
by Procurement Officer), you will be deemed to have certified that:
1. you did not engage in collusion or other anti-competitive practices in
connection with the preparation or submission of your Offer; and
2. you do not discriminate against any employee or applicant for employment or
person to whom you provide services because of race, color, religion, sex,
national origin, or disability, and that you comply with an applicable federal,
state, and local laws and executive orders regarding employment.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 10 of 107 3
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5.0 Responsibility; Responsiveness and Not Susceptible for Award
5.1 Responsibility
In accordance with A.R.S. 41-2534(G), A.A.C. R27-C312 and R2-7-C316, the State
shall consider the following in determining Offeror’s responsibility, as well, as the
responsiveness and acceptability of their proposals. The State will consider, but is
not limited to, the following in determining an Offeror’s responsibility as well as
susceptibility to Contract Award:
1. Whether the Offeror has had a contract within the last five (5) years that was
terminated for cause due to breach or similar failure to comply with the terms
of the contract;
2. Whether the Offeror’s record of performance includes factual evidence of
failure to satisfy the terms of the Offeror’s agreements with any party to a
contract. Factual evidence may consist of documented vendor performance
reports, customer complaints and/or negative references;
3. Whether the Offeror is legally qualified to contract with the State and the
Offeror’s financial, business, personnel, or other resources, including
subcontractors;
4. Legally qualified includes if the vendor or if key personnel have been
debarred, suspended or otherwise lawfully prohibited from participating in any
public procurement activity, including but not limited to, being disapproved as
a subcontractor of any public procurement unit or other governmental body.
5. Whether the Offeror promptly supplied all requested information concerning its
responsibility;
6. Whether the Offer was sufficient to permit evaluation by the State, in
accordance with the evaluation criteria identified in this Solicitation or other
necessary offer components. Necessary offer components include:
attachments, documents or forms to be submitted with the offer, an indication
of the intent to be bound, reasonable or acceptable approach to perform the
Scope of Work, signed Solicitation Amendments, references to include
experience verification, adequacy of financial/business/personal or other
resources to include a performance bond and stability including
subcontractors and any other data specifically requested in the Solicitation;
7. Whether the Offer was in conformance with the requirements contained in the
Scope of Work, Terms and Conditions, and Instructions for the Solicitation and
its Amendments, including the documents incorporated by reference;
8. Whether the Offer limits the rights of the State;
9. Whether the Offer includes or is subject to unreasonable conditions, to include
conditions upon the State or necessary for successful Contract performance.
The State shall be the sole determiner as to the reasonableness of a
condition;
10. Whether the Offer materially changes the contents set forth in the Solicitation,
which includes the Scope of Work, Terms and Conditions, or Instructions; and,
11. Whether the Offeror provides misleading or inaccurate information.
5.2 Responsiveness
and Acceptability
Proposals that do not contain information sufficient to evaluate the proposal in
accordance with the factors identified in the solicitation or other necessary proposal
components may not be considered responsive and/or acceptable. Necessary
components include an indication of the Offeror’s intent to be bound, price proposal,
solicitation amendments, bond and reference data as required.
Proposal Content. The Offeror shall make a firm commitment to provide services as
required and proposed.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 11 of 107 3
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• The material contained in the Offer shall be relevant to the service
requirements stated in the solicitation.
• It is to be submitted in a sequence that reflects the scope of work section of
this document.
• It is to include information relevant to the designated evaluation criteria.
• Failure to include the requested information may have a negative impact on
the valuation of the Offeror’s proposal.
5.3 Not Susceptible
for Award
When determining whether or not your Offer is Not Susceptible for Award under
A.A.C. R2-7-C311, Procurement Officer may, in assessing the compliance described
in paragraph (A)(2) of that sub-section, consider whether the Offer:
1.
The offer fails to substantially meet one or more of the mandatory
requirements of the solicitation;
2.
The offer fails to comply with any susceptibility criteria identified in the
solicitation; or
3.
The offer is not susceptible for award in comparison to other offers based on
the criteria set forth in the solicitation. When there is doubt as to whether an
offer is susceptible for award, the offer should be included for further
consideration.
5.4 Omitted or
Incomplete
Attachments
If the Offer does not include all required Attachments, or if any Attachment has not
been completed in conformance to the specific instructions on the applicable
Attachment Form, then Procurement Officer may:
1. instruct Offeror to provide the omitted documentation as a Clarification if the
omission or incompleteness is of the nature of an inadvertent clerical mistake
or reasonable and excusable misinterpretation of the relevant requirements as
they were stated;
2. further consider the Offer, but down-grade it as appropriate in Evaluation if the
omission is significant but not material; or
3. determine that the Offer is Not Susceptible for Award if the omission or
incompleteness is material.
5.5 Eligibility for
Evaluation and
Negotiation
If Procurement Officer determines an offeror is Not Responsible, then he or she is
not permitted by A.A.C. R2-7-C314 to give further consideration to its offer or include
it in any Negotiation or make Evaluation of its offer. If, however, Procurement Officer
determines that an offer is Responsive (i.e., there is no applicable determination of
Not Susceptible for Award), then he or she is obliged by A.A.C. R2-7-C314 to make
Evaluation of it and include the offeror in the immediate round of Negotiation (if there
is any Negotiation).
If Procurement Officer determines subsequently that your Revised Offer is Not
Susceptible for Award by virtue of comparison to other revised offers per A.A.C.
R2-7-C314(A)(3), then he or she will not include you in any further Negotiation. For
clarity of intent, the foregoing means that Procurement Officer may reduce the
number of offers that are “susceptible for award” with each successive round of
Negotiation, since the purpose of Negotiation is to achieve best value for State.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 12 of 107 3
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6.0 Evaluation of Offers
6.1 Offer Validity
Period
By submitting an Offer, you agree to hold it open for the validity period specified in
the Solicitation Summary. If no validity period is specified therein, then you shall hold
your Offer open for 180 (one hundred eighty) days. The specified or default validity
period (whichever applies) re-starts upon submission of each Revised Offer or a
Best and Final Offer.
6.2 Clarifications
Procurement Officer may request oral or written Clarifications from offerors as
necessary when making determinations under Article 5, making Evaluation,
conducting any Negotiations, and determining award under A.A.C. R2-7-C317.
6.3 Cost or Pricing
Data
Submit any cost or pricing data promptly that Procurement Officer requests under
A.R.S § 41-2543 per A.A.C. R2-7-702(B)(2). Procurement Officer may make the
following preconditions for eligibility under paragraph 5.5 and award:
1. submission of appropriate cost or pricing data under A.A.C. R2-7-704;
2. determination that the submitted cost or pricing data demonstrates that pricing
is fair and reasonable under A.A.C. R2-7-702(A); and
3. determination that the data is not defective under A.A.C. R2-7-705.
6.4 Evaluation
Criteria
In accordance with the Arizona Procurement code A.R.S. § 41-2534, awards shall be
made to the responsible Offeror(s) whose proposal is determined in writing to be the
most advantageous to the State based upon the evaluation criteria listed below. The
evaluation factors are listed in their relative order of importance.
6.5.1
Scope of Work / Technical Proposal / Method of Approach;
6.5.2
Cost; and
6.5.3
Experience and Capacity
6.5 Negotiations
In accordance with A.R.S. § 41-2534, after the initial receipt of proposals, the
Procurement Officer may conduct discussions with those Offerors who submit
proposals determined by the State to be reasonably susceptible of being selected for
award.
Procurement Officer will request a best and final offer from any offerors with whom
negotiation has been conducted, provided that, State may make award made without
any Negotiation and therefore every offeror is forewarned to always submit its offer
complete and on the most favorable terms initially, and not to assume any
opportunity for Negotiation.
6.6 Financial
Stability
You must be able to substantiate your financial stability to State’s satisfaction as a
precondition of any contract award. Procurement Officer may demand
documentation such as current and audited financial statements, including income
and balance sheets, directly from you or may obtain reports from independent
financial rating services. Not providing the evidence will be grounds for Procurement
Officer determining your Offer is Not Susceptible for Award.
6.7 Consideration of
Exceptions
Procurement Officer may determine that your Offer is Not Susceptible for Award if it
is conditioned on an exception to a material aspect of the Solicitation. Even if
Procurement Officer determines that an exception is one that does not merit Not
Susceptible for Award determination, he or she may down-grade your Offer in
Evaluation if the exception is significant.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 13 of 107 3
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6.8 Consideration of
Deviations
Procurement Officer may down-grade your Offer in Evaluation if it contains
deviations that, in his or her determination, materially reduce the value to State of
affected Materials or Services across the life-cycle thereof.
6.9 Consideration of
Prompt Payment
Discount
Procurement Officer shall credit any proposed prompt payment discounts for the
purpose of evaluating offer prices.
6.10 Consideration of
Taxes
Procurement Officer shall not include Arizona Transaction Privilege Tax and other
sales/use taxes for the purpose of evaluating offer prices.
6.11 Consideration of
Cost
Regardless of the relative order assigned to cost in 6.4, cost is an essential
consideration in every award State makes; State’s intent is always to obtain the best
pricing available and it strives to make its evaluations be a straightforward
comparison of best value between the responsible and responsive proposals as far
as possible to the extent permissible under the Arizona Procurement Code.
6.12 Unit Price
Prevails
In the case of discrepancy in your Offer between a unit price or rate and an
extension of that unit price or rate, the unit price or rate will prevail.
6.13 Waiver and
Rejection
Notwithstanding any other provision of the Solicitation Documents, State reserves
the right to waive any minor informality, reject any or all offers or portions thereof or
cancel the Solicitation.
7.0 Award of Contract
7.1 Best Advantage
to State
Under A.A.C. R2-7-C317, contracts will be awarded to the responsible offeror(s)
whose offer is determined to be most advantageous to the State based on the stated
evaluation criteria.
7.2 Number of Types
of Awards
State may make multiple awards or to award contracts by individual line items or
alternates, by group of line items or alternates, or to make an aggregate award, or
regional awards, whichever is determined to be most advantageous to State.
7.3 Contract
Inception
Your Offer does not constitute a contract nor does it confer any right on you to the
award of a contract. A contract is not created until your Offer has been accepted for
State by Procurement Officer’s signature on the Offer and Acceptance Form. Notice
of award or of intent to award will not constitute State’s acceptance of your Offer.
7.4 Contract
Document
Consolidation
State may, at its option, consolidate the resulting contract documents after contract
award. Examples of such consolidation are reorganizing Solicitation Documents and
those components of the Accepted Offer not pertaining to the contract’s operation
and excluding any components of the Accepted Offer that were not awarded.
Contract document consolidation will not, however, include or be construed to
include any materially change the Solicitation or the Contract.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-A: Instructions to Offerors
Page 14 of 107 3
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8.0 Solicitation or Award Protests
Any protest must comply with and be resolved according to Arizona Revised Statutes Title 41, Chapter
23, Article 9, and rules adopted thereunder. Protests must be in writing and be filed with both
Procurement Officer and the State Procurement Administrator. Protest of the Solicitation must be received
before the offer due date and time. Protest of a proposed award or of an award must be received within
10 (ten) days after Procurement Officer makes the procurement file available for public inspection. In
either case, the protest must include:
1.
the name, address, email address and telephone number of the interested party;
2.
signature of the interested party or its representative;
3.
identification of the purchasing agency and the solicitation or contract number;
4.
a detailed statement of the legal and factual grounds of the protest including copies of relevant
documents; and
5.
the form of relief being requested.
9.0 Special Instructions
9.1
Please note that Offeror may be required to complete the Arizona Baseline Infrastructure Security
Controls Questionnaire as part of the evaluation for further negotiations, if applicable to products
and or services offered. Failure to pass the Arizona Baseline Infrastructure Security Controls will
result in insusceptibility and Offeror will not be awarded contract per A.A.C. R2-7-C311
(Determination of Not Susceptible for Award). Information regarding this is provided under
paragraph 4.13 in the Scope of Work and the Special Terms & Conditions.
10.0 Comments Welcome
SEPARATELY AND APART FROM THIS SOLICITATION, The State Procurement Office periodically
reviews these Instructions to Offerors and welcomes any comments the public may have.
Please submit your comments to:
State Procurement Administrator,
State Procurement Office, 100 North 15th Avenue, Suite 402
Phoenix, Arizona, 85007
End of Section 3-A
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 15 of 107 3
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Section 3-B: Offer Forms (Attachments)
ATTACHMENT 1 ........ OFFER AND ACCEPTANCE FORM .................................... 16
ATTACHMENT 2-A .... EXPERIENCE AND CAPACITY QUESTIONNAIRE ............ 17
ATTACHMENT 2-B .... ORGANIZATION PROFILE .................................................. 31
ATTACHMENT 3-A .... METHOD OF APPROACH ................................................... 33
ATTACHMENT 3-B .... KEY PERSONNEL PROPOSAL ........................................... 87
ATTACHMENT 3-C ... PROPOSED SUBCONTRACTORS ..................................... 92
ATTACHMENT 3-D ... PERFORMANCE GUARANTEE ........................................... 93
ATTACHMENT 3-E .... BOYCOTT OF ISRAEL DISCLOSURE ................................ 95
ATTACHMENT 4 ........ PRICING SHEET .................................................................. 96
ATTACHMENT 5-A .... CONFIDENTIAL INFORMATION DESIGNATION ................ 97
ATTACHMENT 5-B .... CONFORMANCE STATEMENTS ........................................ 99
ATTACHMENT 5-C ... INSURANCE CERTIFICATE .............................................. 104
ATTACHMENT 5-D ... OFFER CHECKLIST ........................................................... 107
- -
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 16 of 107 3
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Attachment 1
Offer and Acceptance Form
SUBMISSION OF OFFER: Undersigned hereby offers and agrees to provide Biometric Products and Services to in compliance with the
Solicitation indicated above and our Offer indicated by the latest dated version below:
Initial
Offer:
1.
8/29/2018
TP
date
initial
Revised
Offers:
2.
N/A
3.
N/A
4.
N/A
date #1
initial
date #1
initial
date #1
initial
5.
N/A
6.
N/A
7.
N/A
date #4
initial
date #5
initial
date #6
initial
Best and
Final Offer:
8.
N/A
date
initial
DataWorks Plus LLC
TP
Offeror company name
Signature of person authorized to sign Offer
Initials
728 North Pleasantburg Drive
Todd Pastorini
Executive Vice President & General Manager
Address
Printed name and title
Greenville, SC 29607
Todd Pastorini
Executive Vice President & General Manager
City | State | ZIP
Contact name and title
57-1104887
tpastorini@dataworksplus.com 925-240-9010
Federal tax identifier (EIN or SSN)
Contact Email Address
Contact phone number
CERTIFICATION: By signature in the above, Offeror certifies that it:
1.
will not discriminate against any employee or applicant for employment in violation of Federal Executive Order 11246, [Arizona] State
Executive Order 2009-9 or A.R.S. §§ 41−1461 through 1465;
2.
has not given, offered to give, nor intends to give at any time hereafter any economic opportunity, future employment, gift, loan, gratuity,
special discount, trip, favor, or service to a public servant in connection with the submitted offer. Failure to provide a valid signature
affirming the stipulations required by this clause will result in rejection of the Offer. Signing the Offer with a false statement will void the
Offer, any resulting contract, and may be subject to legal penalties under law;
3.
complies with A.R.S. § 41-3532 when offering electronics or information technology products, services, or maintenance; and
4.
is not debarred from, or otherwise prohibited from participating in any contract awarded by federal, state, or local government.
ACCEPTANCE OF OFFER: State hereby accepts the initial Offer, Revised Offer, or Best and Final Offer identified by number 1 at the top
of this form, and which was dated 8/29/18 as corrected (the Accepted Offer). Offeror is now bound (as Contractor) to carry out the Work
under the attached Contract, of which the Accepted Offer forms a part. Contractor is cautioned not to commence any billable work or to
provide any material or perform any service under the Contract until Contractor receives the applicable Order or written notice to proceed
from Procurement Officer.
State’s Contract No. is: CTR040050
The effective date of the Contract is:11/1/18 Contract awarded 10/31/18
Procurement Officer Typed Name
Nick Perrera
Procurement Officer Signature
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 17 of 107 3
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Procurement Officer signature
Procurement Officer printed name
Attachment 2-A
Experience and Capacity Questionnaire
STATE MAY DETERMINE YOUR PROPOSAL IS NON-RESPONSIVE IF YOU DO NOT ANSWER ALL QUESTIONS FULLY.
THE OFFEROR MUST RESPOND TO EACH ITEM IN THE FOLLOWING SECTIONS. By submitting an offer, the
Offeror makes a firm commitment to provide services as required and proposed. The material contained in your
proposal should be relevant to the service requirements stated in the Solicitation and submitted in a sequence that
reflects the Scope of Work and information relevant to the designated evaluation criteria as stated in the Special
Instructions. Failure to include the requested information may have a negative impact on the evaluation of the Offeror's
proposal. If there is a question that is not applicable to the services required by the Scope of Work, you may mark it
N/A.
The Offeror's must provide responses for each question which shall be specific, relevant and well organized,
demonstrating the Offeror's ability to satisfy the Scope of Work. Narrative should be straightforward and limited to facts,
solutions to problems, and plans of proposed action. The Offeror should use technical language only when describing
a technical process. If a question is not applicable to an Offeror’s solution then the Offeror must explain why the
requirement is not applicable.
To the extent practicable, the Offeror shall refrain from including confidential information in its response, and shall follow
the instructions provided on Attachment 5-A (Confidential Information Designation) should the response to the
Solicitation include confidential information.
Offeror may bid on the products and/or services outlined in Section 3.0, Scope of Work. A separate proposal for each
item is not required but Offeror must clearly identify each product and/or service offered in their response.
EXPERIENCE AND CAPACITY QUESTIONS:
Question 1:
Company Profile
The Offeror must include a detailed narrative description of its organization. The narrative must include
the following:
1.1 Provide a profile of your business including: client base (including any focus by region, market
sector, etc.), growth over the last three (3) years, number of employees, employee retention
rates (specific for employees that may be associated with the services related to the RFP) over
the last two (2) years, etc.
1.2
Describe in detail the business’ experience with government contracts similar to the Scope
sought through this RFP. Provide the approximate dollar value of the business’ five (5) largest
contracts in the last two (2) years, under which the Offeror provided Solutions identical or like
those required by this RFP. Government experience is preferred.
1.3
Full disclosure of any potential conflict of interest or potential conflicts of interest (e.g. software
or business relationships between the Offeror and any State employee who functions or has
responsibilities in the review or approval of the undertaking or carrying out of the project);
1.4
A Statement of whether, in the last ten (10) years, the Offeror has filed (or had filed against it)
any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the
appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 18 of 107 3
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explanation providing relevant details;
1.5
A Statement of whether there are any pending Securities Exchange Commission investigations
involving the Offeror, and if such are pending or in progress, an explanation providing relevant
details and an attached opinion of counsel as to whether the pending investigation(s) may
impair the Offeror’s performance in a Contract under this RFP;
1.6
A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is
a defendant or party in any litigation that may have a material impact on Offeror’s ability to
deliver the contracted services;
1.7
A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is
a defendant or party in any litigation with a public-sector client;
1.8
Full disclosure of any public-sector contracts terminated for cause or convenience in the past
five (5) years; and
1.9
Full disclosure of any criminal or civil offense.
1.10 Offeror shall provide evidence of any Arizona required business license to provide these
services.
1.11 Offeror shall provide copies of any professional or industry certifications that represent the
services detailed in this RFP.
Offeror Response:
1.1. DataWorks Plus is an LLC, formed in 2000 in South Carolina. DataWorks Plus provides solutions to more
than 1,500 criminal justice and law enforcement agencies, both large and small, in approximately 42 states and
to the country of New Zealand. Our customers vary from large state, countrywide (Pennsylvania, Michigan,
New York, and Maryland, New Zealand) and city (New York, Philadelphia, Tampa, Miami, San Diego, etc.)
contracts to small police department contracts. DataWorks Plus will continue to service this market.
DataWorks Plus has implemented hundreds of customized and turnkey systems in its corporate lifetime. We
currently have 68 employees and a 100% retention rate specific for employees related to this RFP, while hiring
an average of 3 employees per year company-wide.
1.2. DataWorks Plus has provided over 800 LiveScan Plus workstations to over 400 agencies nationwide, with
clients ranging from single-site local agencies up to statewide and regional livescan contracts spanning dozens
of agencies. In addition to single and multi-agency contracts, DataWorks Plus has also obtained sole-source
vendor certification through multiple state contracts. While these contracts do not involve a centralized
referenceable contact or agency, they allowed DataWorks Plus to provide LiveScan Plus systems to dozens of
agencies on a statewide basis. In addition to the Pennsylvania and South Carolina livescan references listed on
Reference tables, DataWorks Plus has obtained statewide livescan contracts within Alabama, Minnesota, and
Tennessee. DataWorks Plus has been providing our mobile identification solution (RAPID-ID) since 2008 to
over 250 customers. In addition to the RAPID-ID references listed on the References tables, we have sold over
eight hundred mobile fingerprint devices in the State of Georgia and over six thousand mobile fingerprint
devices in the State of Florida. The approximate dollar value of the largest 5 contracts over the past few years
ranged in value from $1.7 M to $4.37M.
1.3. There are no potential conflicts of interest between DataWorks Plus and any State employee who functions
or has responsibilities in the review or approval of the undertaking or carrying out of the project
1.4. DataWorks Plus has not been involved with any bankruptcy or insolvency proceeding, or undergone the
appointment of a receiver, trustee, or assignee for the benefit of creditors, in the last ten (10) years.
1.5. There are no pending Securities Exchange Commission investigations involving DataWorks Plus.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 19 of 107 3
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1.6. There are no open or pending litigation or judgments involving DataWorks Plus, nor have there been any
judgments against DataWorks Plus in the past five years, or longer.
1.7. There are no open or pending litigation or judgments involving DataWorks Plus, with a public-sector
client.
1.8. No public sector contracts have been terminated for cause or convenience in the past five (5) years, or
longer.
1.9. There are no criminal or civil offenses to disclose.
1.10. Our application is in progress and DataWorks Plus will provide upon award.
1.11. DataWorks Plus has provided all applicable certifications on the following pages.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 20 of 107 3
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Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 21 of 107 3
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The proposed Guardian Patrol scanner is Appendix F FBI-Certified, as indicated on the list of FBI-Certified
products, located at https://www.fbibiospecs.cjis.gov/certifications and shown below.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 25 of 107 3
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Question 3:
Arizona Baseline Security Controls
All offerors must be prepared to comply with a request to submit to a State of Arizona Baseline
Security Controls questionnaire within a timely manner, if applicable to products and services being
offered. If applicable, complete AZ Mandatory Control Baseline Level 1. Completed
questionnaires will be submitted to ADOA-ASET for review and evaluation. To review the
questionnaire, visit the site below. Within the Offeror Response below, please state your
willingness to comply with this requirement.
https://aset.az.gov/resources/policies-standards-and-procedures
Offeror Response:
DataWorks Plus understands and is willing to comply with this requirement.
Question 5:
Key Personnel
Utilize Attachment 3-B to identify Key Personnel to be utilized to perform services within a resultant
contract.
In addition, also state the Members related experience with large local, state or federal government agencies
Offeror Response:
DataWorks Plus identified key personnel on Attachment 3-B, as specified. DataWorks Plus provides solutions
to more than 1,500 criminal justice and law enforcement agencies, both large and small, in approximately 42
states and to the country of New Zealand. Our customers vary from large state, countrywide (Pennsylvania,
Michigan, New York, and Maryland, New Zealand) and city (New York, Philadelphia, Tampa, Miami, San
Diego, etc.) contracts to small police department contracts. DataWorks Plus has provided over 800 LiveScan
Plus workstations to over 400 agencies nationwide, with clients ranging from single-site local agencies up to
statewide and regional livescan contracts spanning dozens of agencies. In addition to single and multi-agency
contracts, DataWorks Plus has also obtained sole-source vendor certification through multiple state contracts.
While these contracts do not involve a centralized referenceable contact or agency, they allowed DataWorks
Plus to provide LiveScan Plus systems to dozens of agencies on a statewide basis. In addition to the
Pennsylvania and South Carolina livescan references listed on Reference tables, DataWorks Plus has obtained
statewide livescan contracts within Alabama, Minnesota, and Tennessee. DataWorks Plus has been providing
our mobile identification solution (RAPID-ID) since 2008 to over 250 customers. In addition to the RAPID-ID
references listed on the References tables, we have sold over eight hundred mobile fingerprint devices in the
State of Georgia and over six thousand mobile fingerprint devices in the State of Florida. Following is
additional information about the statewide LiveScan Plus systems in the states of Alabama, Minnesota, and
Tennessee.
Alabama: DataWorks Plus was selected through a competitive bidding process to be the sole-source provider
of livescans within the State of Alabama under state contract. Our company provided both ruggedized cabinet
and portable configurations as options, with AL agencies able to select the configuration they specifically
needed. DataWorks Plus handled the livescan development, installation, training, and ongoing support for over
60 agencies throughout the state. DataWorks Plus customized the LiveScan Plus application in accordance with
all specifications defined by ABI. Our system was capable of electronically submitting records to the ABI state
AFIS. DataWorks Plus has provided multiple hardware and software updates to the Alabama customers to
ensure ongoing compatibility and compliance with ABI specifications.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 26 of 107 3
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Minnesota: Through a competitive bidding process, DataWorks Plus was selected to be the livescan vendor
for law enforcement agencies on a statewide scale. DataWorks Plus was tasked with developing, assembling,
installing, and supporting livescan systems for over 100 Law Enforcement and Criminal Justice agencies.
DataWorks Plus was required to custom develop the application based upon a strict set of product
specifications defined in the RFP and MN state business rules.
DataWorks Plus was required to re-develop and customize several aspects of the LiveScan Plus application to
meet state standards, and as a result the core product evolved into a more versatile platform. DataWorks Plus
created a Centralized Management Server to manage livescans for several disparate agencies who each varied in
scope and configuration. The Centralized Management Server ensured that all livescans throughout the state
connected to it were fully up-to-date, and compliant with the latest state specifications. Our company was
required to research and implement methods to standardize the application for the state’s sake while retaining
flexibility to interface the application to local data systems within individual agencies, such as a JMS or RMS.
Tennessee: Through a competitive bidding process in 2015, DataWorks Plus was selected to be the livescan
vendor for law enforcement agencies on a statewide scale. DataWorks Plus was tasked with developing,
assembling, installing, and supporting livescan systems for over 60 Law Enforcement and Criminal Justice
agencies with approximately 75 livescans installed by 2017 in 3 phases. While the hardware and software
configuration of the livescan systems was pre-determined based on the RFP specifications, DataWorks Plus was
responsible for ensuring consistent performance and functionality across all agencies within the state,
regardless of size or configuration. DataWorks also implemented a new DNA submission process. DataWorks
Plus developed a custom database according to the specifications provided by the State of Tennessee, and
provided a standardized install for all TBI-certified workstations. DataWorks Plus configured all workstations
with the ability to submit records to the TBI state AFIS, as required.
DataWorks Plus is the vendor of choice for large/regional system implementations. A few of our large
DataWorks Plus customers include:
State of New York
State of Michigan
State of Pennsylvania
State of Maryland
State of Virginia
State of Georgia
State of Florida (FDLE)
State of South Carolina
Country of New Zealand
San Diego County Sheriff’s Office (CA)
Miami-Dade Police Department (FL)
Los Angeles County Sheriff’s Department (CA)
New York City Police Department (NY)
Jacksonville Sheriff’s Office (FL)
Philadelphia Police Department (PA)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 27 of 107 3
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Sacramento County Sheriff’s Office (CA)
Wayne County Sheriff’s Office (Detroit, MI)
San Francisco County Sheriff’s Office (CA)
Riverside / San Bernardino County Sheriff’s Offices (CA)
Houston Police Department (TX)
Question 6:
Subcontractors
Utilize Attachment 3-C to identify Proposed Subcontractors to be utilized to perform services within
a resultant contract.
Offeror Response:
DataWorks Plus intends to perform and complete all work for the proposed solutions as a single contractor, and
will not be utilizing subcontractors for the project. We have indicated such on Attachment 3-C, as specified.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 28 of 107 3
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EXPERIENCE REFERENCES:
The State intends to conduct reference checks for account references provided by Offerors. It may, at its sole discretion,
contact additional clients not presented as references.
Offerors shall provide at least three (3) client references for assignments that replicate or mirror the requirements of
this RFP. If possible, reference at least one (1) associated with an Arizona government-related project. All
assignments shall be for assignments received and completed within the last five (5) years.
1
Client Company/Address
Contact
Begin Date
End Date
San Luis Obispo County Sheriff’s Office
Frank Vanecek
8/12/2013
Present
Phone Number
Email Address
805-781-4565
fvanecek@co.slo.ca.us
Project Scope and deliverables provided similar to those described in Solicitation.
DataWorks Plus has provided its LiveScan Plus fingerprint capture and Digital PhotoManager mugshot
booking systems to San Luis Obispo County, which purchased multiple workstations to be implemented at
several agencies throughout the county area. Many of these agencies were then tied to a central county server
by DataWorks Plus to provide a multi-agency repository of data from all contributing agencies.
List job positions provided and technologies utilized to supplement services.
As of 2017, DataWorks Plus has successfully installed the LiveScan Plus system at 20 different county sites,
all under San Luis Obispo County’s master contract. There are over 50 registered users, with over 12,000
records processed annually. DataWorks Plus provided a project manager and two support technicians.
A central server was installed and configure within the San Luis Obispo County Sheriff’s Office which was
then used to manage and monitor LiveScan Plus workstations from all surrounding agency sites which tied
into it. This allows the agency to easily implement database updates to all workstations from a central
location in response to Cal-DOJ specification updates.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 29 of 107 3
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2
Client Company/Address
Contact
Begin Date
End Date
Pennsylvania Chiefs of Police
Jerry Miller
4/23/2014
Present
Phone Number
Email Address
717-236-1059
jmiller@pachiefs.org
Project Scope and deliverables provided similar to those described in Solicitation.
DataWorks Plus provided the LiveScan Plus system to over 175 agency sites statewide through PCPA.
List job positions provided and technologies utilized to supplement services.
We have interfaced our livescans with several Pennsylvania statewide systems, including integration with the
cNET web-based booking RMS, electronic submission to the PA State Police AFIS, submission to the CPIN
digital mugshot database, PA SORT (Sex Offender Registration) and the exporting of images to various 3rd
party RMS systems. Since DataWorks Plus provided PA’s CPIN mugshot and cNET RMS data systems, we
have gained comprehensive experience in state-to-agency interfaces from the perspective of both the state
and each individual agency.
3
Client Company/Address
Contact
Begin Date
End Date
Michigan State Police
Mike Ransom
August, 2015
Present
Phone Number
Email Address
517-420-7156
ransomm@michigan.gov
Project Scope and deliverables provided similar to those described in Solicitation.
DataWorks Plus has been a certified RAPID-ID vendor within the state of Michigan since the original launch
of state’s Mobile-ID program. Our RAPID-ID application allows biometric fingerprint identification
transactions to be performed against the Michigan State Police AFIS and FBI RISC database. Our company
currently has over 200 active RAPID-ID licenses within the state of Michigan. Our solution integrates
directly with the Michigan State Police AFIS, which eliminates the need for local agency “pass-through”
servers, which currently is only possible exclusively through DataWorks Plus. This allows us to provide faster
search functionality while simultaneously reducing the hardware and maintenance costs incurred by
agencies who want to make use of the RAPID-ID system
List job positions provided and technologies utilized to supplement services.
DataWorks Plus allows agencies to select from multiple scanner hardware types according to the agency’s
needs. We have developed two primary RAPID-ID client types for Michigan, including a Bluetooth
workstation-based application, and an All-In-One PDA-based application. The workstation-based client
allows a Bluetooth fingerprint scanner to be paired with a workstation, and as users capture fingerprints on
the Bluetooth device, the fingerprints are sent to the workstation and submitted to the state for matching.
Users can then view the result data on the workstation application. The PDA-based application allows users
to capture fingerprints on a ruggedized smartphone or PDA device without the need for a tethered
workstation. The device itself submits the fingerprints to the state using a cellular or Wi-FI network, and
users can view result data directly on the device
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 30 of 107 3
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4
Client Company/Address
Contact
Begin Date
End Date
South Carolina Department of Probation,
Parole, and Pardon
IT Director Quincy Williams
10/8/2013
8/9/2014
Phone Number
Email Address
803-734-7932
Quincy.williams@ppp.sc.gov
Project Scope and deliverables provided similar to those described in Solicitation.
DataWorks Plus provided its LiveScan Plus, Digital PhotoManager, and NIST Manager Plus systems to the
SC PPP on a statewide basis involving over 45 agency sites. The system allowed contributing agencies to book
and submit fingerprint records electronically to the central SLED AFIS database. Interfaces were created to
allow image exports to the state's Offender Interface System (OIS).
List job positions provided and technologies utilized to supplement services.
DataWorks Plus project manager coordinated all installation schedules and shipment of hardware and
served as the primary point-of-contact for the customer, and provided regular status updates to relevant
agency personnel. The assigned support technician provided on-site installation, testing, and personnel
training for each agency site assigned to him. He would ensure that each system is operating according to
state specifications. Interfaces were created to allow image exports to the state's Offender Interface System
(OIS).
End of Attachment 2-A
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 31 of 107 3
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Attachment 2-B
Organization Profile
STATE MAY DETERMINE YOUR PROPOSAL IS NON-RESPONSIVE IF YOU DO NOT ANSWER ALL QUESTIONS FULLY.
ORGANIZATION PROFILE
Firm Name
DataWorks Plus LLC
Year established
2000
Principal address
(street, city, state)
728 North Pleasantburg Drive, Greenville, SC 29607
Entity type:
LLC
Structure:
Limited Liability Company
Branch or
Division:
N/A
Parent:
N/A
Years of experience providing goods similar in type and quantity as required by this Solicitation.
18
Years of experience performing services similar in size and scope as required by this
Solicitation.
18
Years the organization has conducted business in Arizona.
9
Contract Representatives to Contact
Name
Title
Telephone
Number
E-Mail Address
1.
Todd Pastorini
Executive Vice
President & General
Manager
925-240-
9010
tpastorini@dataworksplus.com
2.
x
x
x
x
3.
x
x
x
x
Licenses/Certifications (if applicable)
Description
Issuer
Number
Expiration
4.
5.
6.
7.
8.
9.
10.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 32 of 107 3
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End of Attachment 2-B
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 33 of 107 3
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Attachment 3-A
Method of Approach
THE OFFEROR MUST RESPOND TO EACH ITEM IN THE FOLLOWING SECTIONS. By submitting an offer, the
Offeror makes a firm commitment to provide services as required and proposed. The material contained in your
proposal should be relevant to the service requirements stated in the Solicitation and submitted in a sequence that
reflects the Scope of Work and information relevant to the designated evaluation criteria as stated in the Special
Instructions. Failure to include the requested information may have a negative impact on the evaluation of the Offeror's
proposal.
The Offeror's response for each item shall be specific, relevant and well organized, demonstrating the Offeror's ability
to satisfy the Scope of Work. Narrative should be straightforward and limited to facts, solutions to problems, and plans
of proposed action. The Offeror should use technical language only when describing a technical process. To the extent
practicable, the Offeror shall refrain from including confidential information in its response, and shall follow the
instructions provided on Response Attachment 5-A (Confidential Information Designation) should the response to
the Solicitation include confidential information.
Question 1:
Technical Requirements
Please explain in detail how you would manage the Technical Requirements specified in the
solicitation, in Section 3.0 Scope of Work and Section 4.0 Technical Proposal.
DataWorks Plus has provided the following information to cover all requirements in Section 3.0 Scope of Work
and Section 4.0 Technical Proposal.
Scope of Work –Biometric Products and Services
Biometric service providers should identify and describe their product and/or service offerings based on the
categories and sub-categories identified below. The list below does not make up a complete list but
provides an overview of products (and features) and services that the State is seeking to procure.
3.1
Hardware
Fingerprint
Livescan
o
Each print type must have demographics that are appropriate for the card type. All
demographics must be in NIST format for transmission to the state and FBI systems, and
in accordance with the FBI EBTS, the Arizona Data Dictionary and Interface Control
Document (ICD) specifications.
DataWorks Plus Response: The proposed LiveScan Plus system is fully customizable in all demographic
field content. The system will be configured so that the available demographics are appropriate for the type of
card. The demographics will be transmitted in a proper NIST format to state and FBI systems, as required.
DataWorks Plus will configure the system to operate in full accordance with all business rules defined in your
agency’s ICD, the AZ Data Dictionary, and the FBI’s EBTS.
o
The livescan demographics shall clearly indicate on the user screen which demographics
are mandatory for record transmission and which fields are optional.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 34 of 107 3
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DataWorks Plus Response: The proposed LiveScan Plus application clearly denotes which data fields are
mandatory by marking the required fields with icons, as shown in the following image.
o
The livescan will have validations in place for demographic data to ensure invalid data is
not acceptable.
DataWorks Plus Response: The proposed LiveScan Plus application has an extensive set of field validation
protocols, which can be configured to automatically check for improper data entry. If data is entered into a data
field incorrectly, then the user will be notified so the problem can be immediately corrected.
o
The livescan, if submitted for criminal record, will maintain all local, state, tribal, and
federal charges as provided by Department of Public Safety (DPS). These offense codes
shall be retained at all times in the livescan. The livescan must have a validation in place
to ensure that offense codes no longer active (retired) are not used if the Date of Offense
(DOO) listed on the record is outside the time when the charge was active.
DataWorks Plus Response: The proposed LiveScan Plus application’s charge code tables can be updated
at any time in accordance with state specifications. DataWorks Plus can configure the system’s validation
protocols to ensure that retired codes are not used when the Date of Offense exceeds the data on which they
were retired.
o
The livescan, if submitted for criminal record, shall have foot pedals which allow the
operator to scan and save fingerprint images.
DataWorks Plus Response: DataWorks Plus is proposing livescan cabinet hardware which includes foot
pedal controls, as required.
o
The livescan, if operating in a criminal justice facility, must be capable to interface with
other agency Record Management Systems (RMS) and Jail Management Systems (JMS).
The livescan must be able to retrieve messages from DPS or the livescan itself on the
status of a record transmitted. These statuses include:
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 35 of 107 3
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Record transmitted
Record printed (if applicable to the agency using the livescan)
Record processed through the state AFIS (provide SID, if applicable)
Record received a state rejection
Record processed through FBI AFIS (provide UCN, if applicable)
Record received an FBI rejection
DataWorks Plus Response: DataWorks Plus has extensive experience in creating complex software
interfaces between our applications and third-party data systems. DataWorks Plus can create the necessary
interfaces to allow the LiveScan Plus application to push and pull data between itself and your agency’s RMS or
JMS, as required. The proposed system will be capable of pulling each of these listed statuses, as required.
o
Tenprint Fingerprint Process and Searches
DataWorks Plus Response: The proposed system is capable of both tenprint fingerprint processing and
searching submissions.
o
Two-Finger Identification Searches with two-finger identification devices
DataWorks Plus Response: The proposed system includes two-finger fingerprint matching query
capability for identification of individuals, as required.
o
Full palm print capture capabilities
DataWorks Plus Response: The proposed LiveScan Plus application is capable of capturing full
palmprints, including the upper, lower, and writer’s palm.
o
Latest livescan technology which is capable of capturing the tenprint fingerprints at 500
pixels per inch (ppi) with an option to capture at 1,000ppi. Full palm capture can be
achieved through the two different methods, as approved by the FBI:
1.
Segmented capture of each palm (right and left hand) by capturing the lower palm
and upper palm separately. Sufficient friction ridge detail must be available and
present in transmission to the state and FBI in which the two images can be stitched
together (to confirm the same palm was used for both upper and lower images for
both the right and the left hand respectively.)
2.
Full palm captured at one time.
3.
For either scenario above, the livescan must also be able to capture the writer’s palm.
DataWorks Plus Response: DataWorks Plus is proposing fingerprint scanner hardware which is capable
of capturing fingerprint images at both 500 and 1000dpi, as needed. The application uses segmented capture of
palm prints, with the upper, lower, and writer’s palm captured separately.
Once users have selected to begin fingerprint capture, the attached scanner will be activated, and users will see
an on-screen fingerprint and palmprint capture interface.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 36 of 107 3
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The fingerprint capture interface will walk users through each flat or rolled capture item step-by-step. Users
will see a live image preview of the fingerprints on screen as the individual’s hand is placed on the scanner.
As users continue capturing fingerprints, the on-screen hand images and fingerprint toolbar along the bottom
of the screen will be color coded to clearly show which fingerprints have been successfully captured. Properly-
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 37 of 107 3
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captured fingerprints will be shaded green. If a fingerprint is captured improperly, such as a low quality or out-
of-sequence fingerprint, the finger will be shaded red, and the user can re-capture the image.
o
Printers (for livescan) and associated supplies
DataWorks Plus Response: DataWorks Plus is proposing FBI-certified printers to be included with the
proposed LiveScan Plus system.
o
Mug Photo Cameras / Capture Devices
DataWorks Plus Response: DataWorks Plus is proposing Digital SLR cameras for use in mugshot capture
using the Digital PhotoManager Capture Module. Users will see a list of all image types available for capture
along the top of the screen, such as Front View, Side View, SMT Image, and Iris Image. Signature images can
also be captured.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 38 of 107 3
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When the user selects the type of image he or she wishes to capture, the attached camera will be activated, and a
live image preview of the individual will be displayed on screen. Users will be able to capture an image and crop
the photo as needed. For facial images, DataWorks Plus’ Face Find feature will automatically detect the face
within an image and set the crop box in accordance with NIST Best Practices.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 39 of 107 3
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The system’s Quality Assurance metrics will be applied to images to ensure that all aspects of the photo meet
quality standards. If an image fails to meet quality standards, the image can be retaken by the user.
Store and Forward equipment for criminal and non-criminal justice purposes
DataWorks Plus Response: DataWorks Plus is not proposing any Store and Forward applications or
hardware for this solicitation.
Arizona Automated Fingerprint Identification System (AZAFIS)
AZAFIS Core System
o
System that utilizes latest in matching algorithm technology for the allowance of lights out
processing and, if the record does not meet lights out processing thresholds, provide a list
of candidates for an operator to review.
o
System shall interface with the Arizona Computerized Criminal History (ACCH) for updating
criminal history information.
o
System shall interface with the FBI Next Generation Identification (NGI) database
o
System shall interface with applicant and licensing tracking databases as determined by
DPS.
o
System shall have the capacity to store fingerprints, demographics, mug photos, scars,
marks, and tattoos (SMTs), palm prints, latent prints, latent cases, iris, and capable for
expansion for any future biometric features.
Current System Size
o
Persons = 4.7 Million
o
Incidents = 8.3 Million
o
Palms = 2 Million
o
Mugshots = 13 Million
o
SMTs = 1.2 Million
o
Unsolved Latents = 100,000
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 40 of 107 3
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Digital Archive System = 8.2 Million
o
System shall have the networking, appropriate coders, matchers, hardware, software, and
other applicable applications, servers and components to maintain the current database
sizes and record capacity, and sufficient storage, memory, servers and other necessary
components for expansion in storage and throughput.
Annual Tenprint Throughput = 700,000 records
Mug Photo records can be included with a tenprint record or as a separate file
without fingerprints.
Average Daily Throughput
o
Tenprint to Tenprint = 1,900 records
o
2-Fingerprint Identification = 500 records
o
Tenprint to Unknown Latent = 1,900 records
o
Palm Print to Unknow Palm Print = 400 records
o
Latent Search = 200 records
Annual Palm Print Throughput = 200,000 records (palm print records are submitted
with a corresponding tenprint record).
Latent Search Daily Throughput = 200 records
o
Utilizing the latest algorithms for providing highly accurate latent prints search results
o
Provide benchmark for accuracy
o
Lights Out (allows system to declare verification without user intervention)
o
Customizable threshold settings as determined by DPS
o
Capable to select lights out settings by Print Type and Agency (AZAFIS Sites)
o
Customizable to switch on and off lights out programming for both ident (hit) transactions
and non-ident (no hit) transactions.
o
System Reports – report on one specific transaction to how many records received in a given
period of time
o
Ad Hoc Reports (custom) – ability to pull specialized report
o
Digital Fingerprint Archive System (stores all fingerprints, palm prints and mugshots)
o
Ability to print and store mugshots, tenprint and palm prints cards and disposition reports
in a format determined by DPS.
o
Iris Identification
Utilize the latest in matching algorithm technology for the allowance of lights out
processing and, if the record does not meet lights out processing thresholds,
provide a list of candidates for an operator to review.
Throughput to be determined (DPS is currently entering a Pilot Program on Iris
with the FBI)
o
Expandable and customizable system programming to incorporate future biometric
standards and modifiable workflows based on new technology and practices as
determined by DPS and FBI (e.g. Rap Back, NFF State Compliance, Voice pattern
recognition, vein comparison, Rapid DNA submissions, etc.)
DataWorks Plus Response: DataWorks Plus is not proposing any AZAFIS applications or hardware for
this solicitation.
Tenprint and Latent Print Workstations
o
Must have scanners set at 500ppi for capturing tenprint fingerprint cards and 1,000ppi for
capturing latent prints. The scanner and programming must be compliant with FBI
standards and the Arizona Data Dictionary (i.e. all Print Types available).
o
Tenprint Workstations scanners must be upgradeable to 1,000ppi
o
Latent Prints Processing and Searches
o
Ability to store and capture major case prints
DataWorks Plus Response: DataWorks Plus is not proposing any Tenprint or Latent Print Workstation
hardware or software for this solicitation.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 41 of 107 3
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Contactless Fingerprinting Equipment
o
As technology available
o
For fingerprinting enrollment purposes
DataWorks Plus Response: DataWorks Plus is not proposing any Tenprint or Latent Print Workstation
hardware or software for this solicitation.
Multimodal (Tenprint and Latent Print Workstations)
Must have scanners set at minimum of 1,000ppi for capturing latent prints and 500ppi for
tenprint fingerprint cards. The scanner and programming must be compliant with FBI standards
and the Arizona Data Dictionary (i.e. all Print Types available).
Tenprint scanners must be upgradeable to 1,000 ppi
Desktop Scanners (e.g., Flatbed)
High Speed Batch Scanners
Mobile Fingerprint Capture Devices for identification (e.g., single and/or tenprint options)
o
Tablets and handheld devices
o
Device must be useable and unattached to the PC for capturing the tenprint fingerprints
o
Transmit single and/or tenprint fingerprint images at 500 ppi
Mobile Fingerprint Capture Device for DNA check (DNA identifier current as in AFIS)
DataWorks Plus Response: DataWorks Plus is not proposing any Tenprint or Latent Print Workstation
hardware or software for this solicitation. However, DataWorks Plus can provide Mobile Fingerprint Captured
Devices for Identification though our RAPID-ID solution.
Mobile Identifications (Two-Finger Identifications)
Must be:
FBI Certified and CJIS compliant
DataWorks Plus Response: DataWorks Plus is proposing its RAPID-ID application for two-finger mobile
fingerprint identification. We are proposing our Evolution device, which is FBI-certified hardware and software
which is CJIS compliant, as required.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 42 of 107 3
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SMDS to Comply with FBI CJIS Security Policy
DataWorks Plus has implemented a Secure Mobile Data Service (SMDS)
that ensures compliance with FBI CJIS security policies. Secure Mobile
Data Service (SMDS) from DataWorks Plus provides Mobile Device
Management software, two factor authentication, and a customizable shell
with advanced features to ensure that your agency complies with the FBI
CJIS Security Policy. The FBI CJIS Security Policy defines a minimum set
of security standards to ensure the protection of Criminal Justice
Information. Agencies must comply with the standards in order to have
access to CJIS information and data. DataWorks Plus’ SMDS provides the
security your agency needs to comply with policy. SMDS also delivers
unparalleled customer service and support since our technical support
team can remote into the device.
DataWorks Plus has created a customizable shell and integrated Mobile
Device Management (MDM) into our application to provide advanced features. The shell enables your device
to have as few or as many apps as you need - all accessible from an easy-to-use graphical interface. MDM allows
DataWorks Plus to easily manage your Evolution users and devices in order to comply with the CJIS Security
Policy.
Two Factor Authentication requires not only a username and/or password, but also an additional layer of
security (like a fingerprint verification) before allowing access. Users will be required to enter an authorized
username (and/or password) as well as scan their fingerprint to verify their identity before the device can be
used.
SMDS will work with your Verizon or AT&T cellular data plans, but you can bundle it with a DataWorks Plus-
provided Verizon data plan for additional savings and ease of use. If there is ever a problem with the device,
who do you call - IT staff? Verizon? MDM Vendor? With SMDS, just call DataWorks Plus and we will take care
of it.
Interoperable with FBI NGI and AZAFIS System, as needed
DataWorks Plus Response: The proposed RAPID-ID application is interoperable with the NGI and
AZAFIS, as required.
Capable of searching state biometric system and FBI Repository for Individuals of Special
Concern (RISC)
DataWorks Plus Response: The proposed RAPID-ID application is capable of performing biometric
match queries against the state database and FBI RISC database, as required. Users will be able to see results
from each target database directly within the application. RAPID-ID is a mobile identification solution that
helps identify a subject through their fingerprint record. The Evolution scanner is an “All-In-One” device which
is based upon smartphone technology. Officers use the Evolution scanner to capture fingerprints, which are
then sent to RAPID-ID for matching results. The web server sends search requests to one or more fingerprint
databases and returns demographic data and mugshot images (if available) to the end user for positive
identification of the subject. The Evolution device will indicate whether the prints are ‘NO HIT’ or ‘HIT,’ and
will display a mugshot, if available. The officer can review details about a positive HIT directly from the
Evolution device.
Able to return the following information
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 43 of 107 3
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AZAFIS Record Number (ARN)
o
SID (when applicable)
o
DNA on File Flag (when applicable)
o
Name
o
DOB
o
Photo
o
RISC Response
DataWorks Plus Response: The proposed RAPID-ID application is capable of receiving and displaying
each of these listed data pieces and identifiers. Following are example screens. A result list of submitted
fingerprints is displayed. No Hit indicates there were no matching records in the database. FBI Hit is shaded
red, possible Hit is shaded yellow, and No Hit is shaded green. Exclamation mark (!) indicates this transaction
has not yet been viewed on the Evolution device. The following example shows state and FBI statuses, along
with the date of the transaction.
State Hit/FBI No Hit – Example
The following screens show an example of a State Hit/FBI No Hit. You need scroll down to see all the available
information. The Wants/Warrants, Parole/Probation, and Sex Offender buttons are at the bottom. (Screens
may vary depending upon configuration and searched databases.)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 44 of 107 3
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Wants/Warrant, Parole/Probation, Sex Offender – Examples
To access Wants/Warrants, Parole/Probation, or Sex Offender, select the appropriate button from the bottom
of the record. Following are some examples. (Screens may vary depending upon configuration and searched
databases.)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 45 of 107 3
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State No Hit/FBI Hit – Example
The following example is of a State No Hit (no matching records in the state database) and an FBI Hit. FBI Hit
is shaded red on the transactions screen and also under RISC result on the response record. (Screens may vary
depending upon configuration and searched databases.)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 46 of 107 3
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State No Hit/FBI Possible Hit – Example
The following example is of a State No Hit (no matching records in the state database) and an FBI Possible Hit.
FBI Hit is shaded yellow on the transactions screen and also under RISC result on the response record.
(Screens may vary depending upon configuration and searched databases.)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 47 of 107 3
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Rap Sheet – Example
To access Rap Sheet, select the appropriate button from the bottom of the record. Following is an example.
(Screens may vary depending upon configuration and searched databases.)
Livescan Capability within Tablets for Mobility
DataWorks Plus Response: The proposed RAPID-ID application is capable of performing livescan
functions on a Windows-based tablet. Android, Apple, and other tablets are not currently supported.
Same functionality as livescan specifications above
DataWorks Plus Response: DataWorks Plus will configure the proposed RAPID-ID integrated livescan
functionality to match the specifications of the full livescan systems defined in this solicitation.
Printers
o
Ability to print tenprint fingerprint and palm print cards, and disposition reports in a
format determined by DPS.
DataWorks Plus Response: DataWorks Plus is proposing FBI-certified printers which are capable of
printing fingerprint and palmprint cards, as well as reports.
•
System reports – report on one specific transaction to how many records
received in a given period of time
DataWorks Plus Response: DataWorks Plus will configure the proposed system to include reports
containing this specified data, which can be reviewed by authorized users.
•
Ad Hoc Reports (custom) – ability to pull specialized report
DataWorks Plus Response: DataWorks Plus will configure the proposed system to include support for Ad
Hoc Reports which can be generated on-demand by authorized users.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 48 of 107 3
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Facial Recognition
Mug photo and video capturing, submission and storage
o
System capable of facial recognition utilizing live video
o
System capable of correcting images (e.g. correcting poses, eye position, background
suppression, etc.)
Investigative Workstations for Mug Photos
System that utilizes latest in matching algorithm technology for face comparison
System shall interface with the FBI Next Generation Identification or NGI database for the
submission and retrieval of face images
System capable of searching Scars, Marks, and Tattoos (SMTs)
System shall include Mugshot photos, which includes the currently 13 Million images stored in
the Arizona Department of Public Safety database, as well as all day forward mug photo
submissions received by DPS
System shall interface with the Arizona Department of Transportation (ADOT) Motor Vehicle
Department (MVD) for the retrieval of drivers license photos and other applicable data
o
This will include all approximate 20 Million drivers license photos that the ADOT MVD
currently has in their database as well as all day forward photo submissions received by
ADOT MVD
System shall interface with the Arizona Department of Public Safety (DPS) for the retrieval of
missing and exploited children images and other applicable data
o
This will include all the images that DPS contains in their current system as well as day
forward image submission received by DPS
Securely receive and transfer files of images and customer information to/from the
Department’s files server SFTP and FTPS
Capable of supporting all future databases as determined by the Arizona Department of Public
Safety
Mobile devices (phone, handheld devices, multimodal, and a system capable of managing a
large throughput from up to 500 mobile devices operating in the field)
System reports – report on one specific transaction to how many records received in a given
period of time
Ad Hoc Reports (custom) – ability to pull specialized report
System shall have the appropriate networking, coders, matchers, hardware, software, and other
applicable applications, servers and components to maintain the facial recognition comparison
system and workstations to the Eligible Agencies and Co-Op Buyers.
DataWorks Plus Response: DataWorks Plus is not proposing any Facial Recognition hardware or software
for this solicitation.
Iris equipment
Mobile devices (phone, handheld devices, multimodal)
System reports – report on one specific transaction to how many records received in a given
period of time
Ad Hoc Reports (custom) – ability to pull specialized report
DataWorks Plus Response: DataWorks Plus is not proposing any Iris hardware or software for this
solicitation.
3.2
Hardware Maintenance
Tiers of maintenance by equipment (type)
End of life notifications (preferably 2 years in advance)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 49 of 107 3
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Maintenance increases that exceed 5% require justification for increasing costs year over year.
Offeror shall propose a cap based on equipment useful lifespan
Maintenance Agreement must be detailed and outline all services to be provided during the
term
Tracking program in order to monitor the vendor in addressing items (dashboard with open
tickets, second level, etc.)
Preventative Maintenance – vendor will provide detailed reports on services performed upon
completion of maintenance
Offeror to explain how issues are tracked and the process for clients to report and track
problems (e.g., describe tool used and internal problem resolution system)
Regular Quarterly Reporting (Offeror should be able to provide to the State an up-to-date
listing of Eligible Agency and Co-op Buyers for equipment and associated maintenance)
DataWorks Plus Response: All maintenance and support for the proposed system will be provided through
the DataWorks Plus Support Center. Support for the system is included for the first year. After the first year,
maintenance agreements can be renewed in 12-month increments. Please note that the customer is to provide
remote access during the installation and warranty period. Prior to installation, connectivity for remote access
has to be tested and working. Information regarding the primary tiers of maintenance coverage have been
provided in the following chart.
Our Sample Maintenance Agreement has been provided on the following pages.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 50 of 107 3
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MAINTENANCE AND SUPPORT AGREEMENT
AGENCY:
Agency
123 Main Street
USA 00001
TERM EFFECTIVE:
Start: TBD
End: TBD
PAYMENT TERMS:
NET 30
CONTRACT OPTIONS
SOFTWARE AND HARDWARE, 24X7
SOFTWARE AND HARDWARE, 8X5
DECLINE MAINTENANCE – SEE TIME AND MATERIALS INFORMATION SHEET
STANDARD SOFTWARE AND HARDWARE SUPPORT: (AMOUNT: $______)
8 a.m. – 5 p.m. (M-F, Excluding Holidays) Telephone Support: 2 Hour Response
Free Remote SOFTWARE Updates for DataWorks Plus Applications During Normal Business Hours –
does not include Operating System
Remote Dial-in Analysis
Overnight Shipping for Defective HARDWARE with Remote Installation Assistance
24X7 SOFTWARE AND HARDWARE SUPPORT: (AMOUNT: $______)
24X7 Telephone Support: 2 Hour Response
Remote Dial-in Analysis
Free Remote SOFTWARE Updates for DataWorks Plus Applications During Normal Business Hours –
does not include Operating System
Overnight Shipping for Defective HARDWARE with Remote Installation Assistance
Free yearly account call review upon request
Covered Hardware:
Covered Software:
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 51 of 107 3
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1. REPORTING A PROBLEM TO DATAWORKS PLUS:
1.1
The Agency can contact Technical Support using either of the following options:
Toll-free telephone support (866-632-2780, dial “3” for Customer Support)
Email: support@dataworksplus.com
Customers can also generate web-based support tickets by visiting:
www.dataworksplus.com/support.
1.2
The Agency should use our toll-free number to report problems that require immediate attention. To
expedite the problem, the Agency needs to have readily available, the machine name or IP address of
HARDWARE or SOFTWARE with the problem, the type of SOFTWARE with the issue and a sample record
number.
2. DATAWORKS PLUS RESOLUTION PROCESS: (SEE ADDENDUM/EXCLUSIONS)
2.1
DATAWORKS PLUS Technical Support Team will open a ticket in our tracking system as acknowledgment
of an issue reported to us. The Agency can request the ticket number for their tracking purposes.
2.2
DATAWORKS PLUS Technical Support will connect to the system remotely to determine the problem and
resolution.
DATAWORKS PLUS will contact the Agency upon closure of the ticket.
DATAWORKS PLUS will, at no additional expense to the Agency, correct any failures of the
covered SOFTWARE to meet its specifications.
2.3
If the remote site support does not satisfactorily resolve the problem, DATAWORKS PLUS may choose to
send a qualified technician to your site to correct the problem. The decision to send a technician onsite
will be at the sole discretion of DATAWORKS PLUS and will be done at no additional expense to the
Agency.
3. DATAWORKS PLUS RESPONSIBILITIES TO SOFTWARE:
3.1
DATAWORKS PLUS will, at no additional expense to the Agency, provide all enhancements, additions
and updates to the SOFTWARE. The Agency can contact our Technical Support team to schedule
SOFTWARE updates for any SOFTWARE purchased from DATAWORKS PLUS. All SOFTWARE updates
should be scheduled during normal business hours. Fees for non-business hours updates can be provided
as needed.
DATAWORKS PLUS warrants that its products are free from viruses. Any virus introduced to the
Agency’s system by DATAWORKS PLUS will be remedied at the sole expense of DATAWORKS
PLUS.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 52 of 107 3
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4. AGENCY’S RESPONSIBILITIES:
4.1
Maintenance does not cover virus protection or system failure due to virus infection. The on-site system
administrator is responsible for Operating System updates and Anti-virus SOFTWARE updates. The
Agency will be responsible for any damage or failure caused by a computer virus. In the event that a
system becomes infected and the Agency requires assistance, DATAWORKS PLUS will assist the Agency
on a time and materials basis. Systems that have been infected can contact DATAWORKS PLUS to assist
with rebuilds after they have completed a complete virus scan and malware scan of the system.
4.2
However, the Agency can, at no additional expense, contact our technical support team for assistance in
setting the proper exclusions for anti-virus solutions provided by the Agency.
4.3
The Agency is responsible for providing a backup solution and ensuring that backups are being
conducted. The Agency can, at no additional expense, contact DATAWORKS PLUS support to configure
SQL backups to disk or USB drive. DATAWORKS PLUS encourages customers to provide a 3rd party
backup solution.
5. DATAWORKS PLUS HARDWARE RESPONSIBILITIES: (The section below relates to
HARDWARE listed on this contract that is covered by DATAWORKS PLUS)
5.1
DATAWORKS PLUS will, at no additional expense to the Agency, repair or replace any piece of covered
HARDWARE that malfunctions due to normal wear and tear based on manufacturer specifications at the
time of purchase. This does not cover HARDWARE malfunctions due to acts of God, abusive damage or
accidents, or HARDWARE/HARDWARE components replaced at the discretion of the Agency.
5.2
This contract does not include consumable items such as (but not limited to) batteries, printer paper,
printer ribbons, toner, photographic paper, print heads, magnetic tapes, or transfer ribbons for printers.
This applies only to customers who have purchased printers from DATAWORKS PLUS and those printers
are under a current support agreement.
5.3
DATAWORKS PLUS reserves the right to replace any piece of covered HARDWARE with the same or
comparable model if the existing model is no longer available. The decision to replace HARDWARE is at
the sole discretion of DATAWORKS PLUS.
5.4
DATAWORKS PLUS reserves the right to discontinue coverage for printers that become “general use”
printers, instead of printers used exclusively for DATAWORKS PLUS applications. In this event,
DATAWORKS PLUS will honor the terms in this agreement but may discontinue coverage upon contract
renewal.
5.5
DATAWORKS PLUS will, at no additional expense to the Agency, provide next-day delivery (except
Sundays and Holidays, in which case, delivery will be scheduled for the next business day) of a replacement
unit for any piece of covered HARDWARE that malfunctions due to normal wear and tear. DATAWORKS
PLUS will provide next-day delivery by UPS Red Label, FedEx Priority Overnight, or a similar
service. Replacement units will be loaned to the Agency until DATAWORKS PLUS has repaired the failed
unit or until DATAWORKS PLUS makes the decision to provide a permanent replacement.
5.6
DATAWORKS will provide telephone assistance for connectivity for defective HARDWARE listed below:
Camera equipment, panner sets, keyboards, external disk drives, monitors, mice.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 53 of 107 3
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5.7
DATAWORKS PLUS will, at no additional expense to the Agency, provide all computer-related and
firmware updates as deemed necessary, for all computer equipment purchased from DATAWORKS PLUS
and all DATAWORKS PLUS SOFTWARE applications. Additional charges may apply for firmware upgrade
for mobile devices.
6. CONNECTIVITY:
6.1
DATAWORKS PLUS can provide remote connectivity SOFTWARE (such as VNC or Remote Desktop)
necessary to provide remote site support. The Agency is responsible for providing a VPN or direct-
inward-dial telephone line. DATAWORKS PLUS is not responsible for any annual or monthly SOFTWARE
fees for connectivity purposes.
7. ADDITIONAL TRAINING:
7.1
Upon request, DATAWORKS PLUS will provide a 30% discount on refresher training to the Agency.
Quotes for training can be obtained by contacting Deanna Allen, Director of Technical Support, at 866 632
2780 x 6731.
8. ASSISTANCE BEYOND THE SCOPE OF THIS CONTRACT:
8.1
Additional engineering, development, or support efforts by DATAWORKS PLUS, beyond the scope of this
agreement, may be billable. This includes, but is not limited to, the following items:
Migration of applications and/or databases to new hardware
Physical relocation of hardware
Interface modifications needed due to changes made outside of DataWorks Plus applications.
The agency can contact DataWorks Plus for billable rates.
9. CONTRACT CANCELLATION:
9.1
The Agency through written notification to DATAWORKS PLUS may cancel this maintenance/support
agreement. Any unused portion of the maintenance/support costs listed on this contract will be refunded
to the Agency at a pro-rated amount.
10. END OF LIFE POLICY:
DATAWORKS PLUS guarantees hardware support for five years and will give the Agency a one year
written notification regarding hardware that is approaching end of life. End of Life refers to hardware that
we can no longer maintain due to lack of parts and/or service from the manufacturer or hardware that will
no longer function with newer Operating Systems. Customers with end of life notifications should contact
their Account Manager for options.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 54 of 107 3
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**See Addendums A and B for information on moving SOFTWARE licenses to new HARDWARE and Non-
Maintenance Time and Materials Rates.
If the Agency requires the CJIS security addendum documentation for our support staff, please contact Support
and this will be sent at the earliest.
DATAWORKS PLUS
Federal ID: 57-1104887
Name: ___ ____________________
Signature: _____________________
Date: _______ _________________
Invoice: __ ____________________
Agency
Name:
_________________________________________
Signature:
_________________________________________
Title:_____________________________________
Date:_____________________________________
PO#:_____________________________________
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 55 of 107 3
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3.3
Software
Compatible with internal and external hardware and software (receiving and sending out data)
accurately; to enable agencies (e.g. public safety agencies) to effectively capture, store, and
reference captured data
Integrate with existing system that can interface with State of Arizona’s ACIJS system, as well
as the FBI’s systems
Third party accepting fees – method for accounting for collection
DataWorks Plus Response: DataWorks Plus is proposing software that is highly customizable and capable
of seamless integration with the FBI and State AJIS systems. DataWorks Plus will configure all databases and
software interfaces in accordance with your agency’s ICD and state specifications
Reports and Notifications:
State agencies and DPS to receive notifications and reports on a weekly basis, transmission of
data sent by encrypted communications
o
Applicant and application status
o
Access to a secured portal on vendor website for information
o
Reconciliation of payment
DataWorks Plus Response: DataWorks Plus will create customized report templates that can be used to
generate the required notifications specified. These notifications and reports can be submitted at regular
intervals in an encrypted communication, as required.
3.4
Software Maintenance
Offeror to provide end of life notifications at a minimum of 1 year in advance (preferably 2
years)
Offeror will outline organization’s security and updates for anti-virus and other security
protections
For any services, Offeror ensures operating systems are up-to-date; need to provide formal
advanced notification (no less than 2 years in advance) prior to expiring operating systems
(e.g. Windows 10)
Tracking program in order to monitor the vendor in addressing items (dashboard with open
tickets, second level, etc.)
Offeror to provide policy and procedure for addressing software upgrades and bug fixes. The
State requires the vendor to provide a detailed report on services performed upon completion
of maintenance
Offeror to describe approach to addressing upgrades and environments for stage, UAT and
production environments
Regular Quarterly Reporting (Offeror should be able to provide to the State an up-to-date
listing of Eligible Agency and Co-op Buyers for equipment and associated maintenance)
Maintenance increases that exceed 3% require justification for increasing costs year over year.
Offeror shall propose a cap based on equipment useful lifespan
DataWorks Plus Response: The proposed system will be covered under a full 1-year warranty. Any
hardware or software components that are found to be defective or malfunctioning during the warranty period
will be repaired or replaced at no cost to the agency. Additional support beyond the initial warranty period is
available on an annually renewable basis through our standard maintenance agreement. Also, additional
support beyond our initial agreement is available, including on-site support for time and materials at $180 per
hour. Remote support after hours is time and materials at $260 per hour. Hardware maintenance is available
only on items purchased from DataWorks Plus. Additional engineering efforts by DataWorks Plus beyond the
scope of the standard product will be charged at our standard rate of $180 per hour, plus any related travel or
administrative expenses. The following maintenance and warranty options can be purchased after the initial
warranty has expired:
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 56 of 107 3
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DataWorks Plus’ Support Center is available to receive calls for assistance via a toll-free line 24 hours a day, 7
days a week, 365 days a year. If a technician is not available to answer the call, the call will normally be returned
within 15 minutes and is guaranteed to be returned within one (1) hour. In addition to calling in a problem,
agencies can contact our support team by emailing in a ticket to support@dataworksplus.com.
DataWorks Plus’ support staff also will have remote access to your agency’s system for quicker, more reliable
problem resolution. Support Center engineers log each call and assist in the resolution of problems, such as
verification, diagnosis, correction of material errors, and defects in the hardware, software and network
connections. If the technical support engineer is unable to solve the problem remotely, then an engineer will be
sent to your agency to resolve the issue on-site.
Resolving the Problem: Calls that come into the support center are logged in our call tracking system. At
that point, calls are handled as follows:
1.
Assigned to a technician for review and diagnosis.
2. Calls that cannot be diagnosed and handled quickly are escalated to a senior engineer.
3. The ticket may be escalated to a local technician or vendor in the customer’s geographical area, if
necessary.
4. The senior engineer may work with our development team to resolve software issues.
At all points, the support technician is responsible for keeping the customer updated on the progress of the
ticket. If a ticket needs to be escalated further, the Director of Technical Support can be contacted to review the
progress of the support ticket and take any necessary actions to resolve the issue quickly.
Upgrades & Enhancements: As long as an agency is under a maintenance contract, all software upgrades
and enhancements are provided to the agency free of charge. Upgrades are generally provided to an agency
remotely and as often as they are available.
Opening a support ticket: When you call in to the toll-free number, our support technicians will open a
support ticket for you. This ticket number is available for your records, should you need it, and it ensures that
your system problem is accurately handled by our company.
Obtaining Replacement Parts: Should the technical support department determine that new parts or
devices are needed for your equipment, we will issue an RMA from here to send the part directly to your site.
When the part arrives, please use the return shipping label to ship the damaged part back to us.
Escalation of Tickets: If a ticket needs to be escalated, the Director of Technical Support will review the
ticket and handle appropriately.
3.5
Support Services for Biometrics
24/7/365 Customer Service Center and Help Desk Support
Timeframe for escalating issues (2 hours / 4 hours / call and follow up / dispatch technician)
Ability to support all rural and metro areas
Equipped to reconcile issues, system planned and unplanned outages and disputes
Monitoring system virtual map that shows all devices showing for each unit so we know when
equipment is down (Active Dashboard).
Complete and accurate documentation representing system functionality with updates at no
cost.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 57 of 107 3
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SLA credit approach.
Fee increases that exceed 3% require justification for increasing costs year over year. Offeror
shall propose a cap based on equipment useful lifespan
DataWorks Plus Response: All DataWorks Plus support services will be applied for Biometrics under our
standard maintenance agreement. This includes 24/7/365 support, system monitoring, and system
documentation. The system monitoring can be accomplished through an online Transaction Monitor. This will
help users determine the usage status of devices in the field. DataWorks Plus can perform problem resolutions
both remotely and onsite, and will ensure that issues encountered are properly escalated within the specified
timeframes.
3.6
Training
Offeror to provide a Training Plan on new systems, timing, UAT, and production environment
Offeror to provide a customized Training Plan.
On enhancements and new products and/or services, Offeror to provide up to date Training
Manuals that reflect the AZ system (hard and soft copy).
Training Manuals must be updated automatically, as needed, to reflect current system
DataWorks Plus Response: DataWorks Plus will provide full User and Administrator training for the
proposed system. Training schedules are flexible to meet the specific needs of agency personnel. User training
will be focused on the day-to-day usage of the proposed system. Administrator training will be focused on the
managerial aspects of system configuration, auditing, and user management. Written documentation will be
provided for both Users and Administrators.
DataWorks Plus uses a “Train-the-Trainer” method where DataWorks Plus will train agency supervisors in all
primary functionality of the proposed system, so that they can, in turn, train future staff. This approach helps to
minimize ongoing training costs as agencies grow or expand over time.
3.7
System Requirements
Offerors shall provide method for complying with the following system requirements. If not
applicable to your solution, please provide explanation.
Federal Bureau of Investigation (FBI) and Criminal Justice Information Services (CJIS):
Application and/or systems must meet FBI CJIS Security Policy for any criminal justice
information that will be transmitted (FBI CJIS Policy Resource Center, version 5.6,
dated 6/05/2017)
FBI CJIS Security Policy FIPS 140-2 encryption standards, applies to all data that is at
rest, in transit on all data backup, cloud compute, and cloud storage environments, and
two-factor authentication
National Institute of Standards of Technology (NIST) and American National Standard
for Information Systems (ANSI) – ANSI/NIST-ITL-1-2011 Compliant
Electronic Biometric Transmission Specification (EBTS) 10.0 compliant
Vendor shall keep the customer up-to-date on the latest biometric technology that is
offered by their company. As the need for biometric advancements are made at the
FBI, the vendor will work with the Eligible Agencies and/or Co-op Buyer to ensure that
the new technology is offered for Arizona to meet or exceed the new biometric
technology. The vendor will also ensure that any updates are made to the state
biometric system which coincide with changes/updates made to the FBI’s Electronic
Biometric Transmission Specifications (EBTS). This includes any Technical and
Operational Updates (TOU).
Ability to program the submission of the electronic tenprint fingerprints using the
provided Interface Control Document (ICD) and the Arizona Data Dictionary by the
FBI requirements listed above
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 58 of 107 3
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Interoperability and compatibility with the FBI Next Generation Identification (NGI)
System
DataWorks Plus Response: DataWorks Plus has carefully reviewed each of these requirements and
specifications, and will configure the proposed system’s software applications and database configurations in
full accordance with each requirement listed.
State and Federal Standard for Quality and Compliance:
Offerors should have plan and ability to implement system programing for continuous
updating to maintain compliance with the state of Arizona legislative and FBI changing
requirements
Database systems that maintain compliance with all FBI and DPS computer security
requirements, including connection to the Internet by any computer connected to State
local area networks or mainframe systems; that prevents unauthorized access to
facilities, equipment, hardware, firmware and software; that maintains centralized
identity management for use accounts, network and host intrusion measures and a
centralized security model to secure information in the least amount of systems as
practical; and that at a minimum contains all industry standard security measures to
insure that access to personal and financial information and systems are limited to only
those personnel requiring access.
DataWorks Plus Response: The proposed system is designed for maximum flexibility and customization.
The system is based on Standard Microsoft SQL databasing. Since the database is not hard-coded, DataWorks
Plus can ensure ongoing updates in response to future State and FBI specification changes without the need for
additional development.
3.8
Electronic Fingerprint Application Processing (EFAP)
3.8.1
Definitions:
“Agency system” means an information system operated and hosted by an agency or by the
agency’s authorized business partner.
“Applicant” means an individual whose criminal history needs to be investigated and reported
through the processing of the individual’s fingerprints by the Arizona Department of Public Safety
(DPS) and the Federal Bureau of Investigation (FBI).
“EFAP” means electronic fingerprint application processing.
3.8.2
Electronic Fingerprint Application Processing (EFAP) Background
Legislation at the state and federal level requires a greater portion of applicants from the
general public be fingerprinted to have criminal history background checks performed by
the state for many types of employment, volunteer and licensing decisions. These include
those seeking employment or volunteer jobs such as teachers, school bus drivers, child
care providers, security guards, security system contractors, health care providers, financial
service providers, and a host of other professions (hereinafter collectively referred to as
“applicants”). Arizona Revised Statutes § 41-1080 and other laws also require some
applicants to provide evidence that they are lawfully present in the United States. DPS
anticipates an estimated 5% overall increase of these applications/licenses annually.
Each Offeror shall provide a solution that includes all equipment, hardware/software
(firmware), maintenance, facilities, personnel, security, training and support along with a
secure payment processing and transfer method. The solutions will verify applicant’s proof
of lawful presence, during the contract term. In addition to offering fixed locations for EFAP,
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 59 of 107 3
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an Offeror may propose mobile services, as long as the mobile services meet all
specifications for services delivered from a fixed location.
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
3.8.3
Other Technical and Security Capabilities – Electronic Fingerprint Application Processing
(“EFAP”) Services:
A Publicly Accessible Website
o
Single point
o
Secure
o
Easily searchable site
o
Maintains proper security measures
o
Has Secure Socket Layer protocol (SSL) industry standard encryption algorithms
to ensure the safety of application’s personal and financial information
o
Contains general program information, instructions, application services,
fingerprint appointment scheduling, directions, and safe/secure payment services
24 hours per day, 7 days per week, 365 days per year (less approved system
downtime for upgrade, repairs, or scheduled maintenance)
o
Allows applicants to book, cancel, and change scheduled appointments without
additional rescheduling cost
o
Capable of electronically collecting associated fees and tracking transactions
o
Tracks and reports website transaction statistics monthly for first year and bi-
monthly for each subsequent year
o
State agency access to view applicant information and status of applications
received, including in prescribed cases transmission of notifications to agency
systems upon receipt of fingerprints/fee payments and upon fulfillment of an
applicant’s requirement to prove lawful presence in the United States.
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
3.8.3.1 Fingerprint Scanning Equipment at EFAP locations must be in and must maintain
compliance with the latest version(s) of applicable FBI CJIS security policies
Maintain compliance with all FBI EBTS and IQS certification standards
Equipment must capture standard tenprint fingerprint roll and slap images
Captures applicant records in compliance with the State of Arizona ICD and NIST
standards
Equipped with all associated software/firmware, computer/technology interfaces,
cable/wiring and connectivity to securely transmit all applicant information to DPS
Maintain collaboration in accordance with FBI standards
Captures applicant demographic information, fingerprint images and includes edit
checks for valid information for both size and content, as well as performing quality
checks of fingerprint images (shall be subject to periodic inspection for compliance by
DPS)
Maintain a 3% or lower applicant record/fingerprint reject rate
Any equipment not meeting these standards shall be repaired and/or replaced within
24 hours of non-performance
Server hardware, firmware and software that continuously processes and stores
electronic demographic and fingerprint image from the EFAP service locations
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
3.8.3.2 Electronic Submission for Applicant Processing
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 60 of 107 3
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Verification of applicant identity
Collection of evidence of lawful presence in the United States per ARS § 41-1080 and
other applicable laws
Ability to submit electronic tenprint fingerprints and corresponding application to DPS
for applicants
Ability to provide at least one or more fingerprinting (mobile and non-mobile) locations
in each of the counties in Arizona for statewide availability of service:
o
State of Arizona Counties: Apache, Cochise, Coconino, Gila, Graham,
Greenlee, La Paz, Maricopa, Mohave, Navajo, Pima, Pinal, Santa Cruz,
Yavapai, and Yuma
Electronic Fingerprint Application Processing (EFAP) location shall be those
established, maintained, and located throughout the state in both rural and metropolitan
areas of Arizona that provide application (including proof of lawful presence)
processing, electronic fingerprinting and payment services, that are accessible to
people with disabilities in accordance with the Americans with Disabilities Act (ADA);
that comply with all application state and local laws, rules and regulations for these
types of facilities; that have all other equipment, supplies and personnel necessary for
successful operations under a resultant contract, and that have sufficient signage for
applicants to easily locate service area(s); that have days and hours of operation that
provide reasonable access to EFAP services; and that are located in accessible
locations. EFAP location may be located within existing business/facilities and/or as
stand-alone locations.
Offeror shall notify Agency at least four (4) week in advance of adding, moving or
eliminating an EFAP site, or in advance of changing the hours of operation of a site.
Service delivery through agency business partners: Administer EFAP and proof-of
lawful-presence services that meet all specifications from existing locations of agency
authorized business partners that provide pre-license examination services or license
application processing services.
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
3.9
Support Services
3.9.1
Support Services for EFAP
Accepts customer calls between 8:00 AM to 5:00 PM MST, Monday through Friday, excluding
state holidays.
Equipped with a single, toll-free, program-specific phone number and a single and separate
toll-free hearing-impaired service phone number
Equipped to answer general public and customer/applicant questions
Equipped to reconcile issues, system planned and unplanned outages and disputes
Ability to provide directions to service facilities and schedule appointments for all service
locations used under the contract
Capable of answering customer/applicant calls within five (5) minutes
Capable of assisting customers/applicants in the English and Spanish languages
Maintains ability to collect associated fees and track transactions
Allows applicants to book, cancel, and change scheduled appointments without additional
rescheduling cost
Tracks and reports statistics on incoming calls received and accepted on a monthly basis for
the 1st year and bi-monthly for each subsequent year.
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 61 of 107 3
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3.9.2
EFAP Livescan and Fingerprinting Processing Services
3.9.2.1 Tenprint Fingerprint Equipment, Software, Server and Maintenance
10 fingerprint roll and slap images with associated demographics
Latest livescan technology which is capable of capturing the fingerprints 500 pixels per
inch (ppi) with an option to capture fingerprints at 1,000ppi.
Must have quality control process built in to the livescan to ensure the overall quality of
the fingerprints are acceptable. This includes prints that are rolled out of sequence, too
dark, too light, smudged, insufficiently rolled (for rolled impressions only).
Capable of capturing applicant photographs for electronic submission with the
fingerprints and associated demographics.
Must have quality control process built in to ensure the captured applicant photographs
meet or exceed DPS standards. This includes photographs that are too dark, too light,
face captured too close or too far from camera.
Data transmission hardware, firmware and software (such as API) that continuously
processes and transmits applicant information from the Electronic Fingerprint
Application Processing location equipment to DPS AFIS portal; that maintains
automated method of processing and reporting transaction results; that utilizes a
database to record transactional data, applicant information, transaction configurations
and other information necessary for the proper tracking, execution, and result
dissemination of all transactions and system functions; by email or paper letter, or a
combination of both; that provides email conformation of provided services to
applicants; and that provides applicant information in DPS and state agency approved
formats.
Server hardware, firmware and software that continuously processes and stores
electronic demographic and fingerprint image information from the EFAP locations
fingerprint scanning equipment that maintains a secure communication line in
accordance with the ICD standards to the DPS network allowing for secure submission
of applicant submission information until confirmation of successful transmission to
DPS.
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
3.10
Solutions
All solution equipment must be compatible with the core biometric system/state AFIS system
by third-party ICD
Access Control Systems (e.g., badge readers)
Database to adequately store and secure information
Data storage and guarantee that only requested data is pulled and stored
Database system that complies with FBI and DPS (NIST, EBTS) computer security
requirements
Secure web (cloud) based storage solution; Provide whether vendor has Cloud based services
available and what is included in a Cloud Solution
Exit strategy in the event of a cloud based solution
Transmit encrypted data to host licensing system confirming receipt of fingerprints from
individual
Automated notification if fingerprinted individual is later involved in criminal prosecution
Collection and proof of lawful presence such as a driver’s license and/or other authorized proof
of identification as required by law prior to issuing a license.
Provide information on how internal controls, reconciliation and reporting would function in the
collection and transmission of fees charged to law enforcement agencies based on processing
fingerprints.
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 62 of 107 3
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3.11
Integration / Implementation
Offeror to provide detailed, itemized proposals and quotes on any hardware or software
solution requested by Eligible Agencies and Co-op Buyers. The proposals and quotes shall be
broken down by their software, hardware, and professional service components.
Offeror to describe full cycle process for integration of an existing system (hardware and
software solution) include staffing, project plan development, discovery phase, testing for
redundancy and final integration to new system. Must have testing schedules and plans and
make available to Eligible Agencies and Co-ops Buyers.
Verification that no criminal data history lost during integration (must maintain all existing
records)
Data migration – plan of action, validation, completeness/accuracy assuredness
Ability to access and information from other Eligible Agencies and Co-op Buyers.
AZAFIS system must interact with other agency databases (RMS)
Virtual test and system upgrades require UAT Testing on actual Eligible Agencies and Co-op
Buyers system prior to deployment into production environment
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
3.11.1
Payments:
Payment Card Industry/Personal Identifiable Information (PCI/PII) compliance for
credit cards, debit cards, and personal information
Verify identity of applicant with identification
Collections of fees may vary with each Eligible Agencies and Co-op Buyers
Applicant fee collection and transfer services that maintain the ability to securely collect
and transfer into an assigned bank account, all applicable State and FBI mandated fees
prior to or upon providing applicant services via acceptance of applicant credit/debit
cards, money orders, business or personal checks, or direct billing accounts (for use
by participating state agencies or employees); that securely transfers and/or makes
available for state agency collection, all collected applicant fees from the transfer and/or
makes fees available for state agency collection, all collected applicant fees from the
assigned bank account upon completion of applicant services and transmission of data
to the state agencies. The resultant Contractor(s) and the state agencies shall
exchange necessary bank routing and account number information for this purpose.
Non- reconcilable situations (i.e. bad checks, credit cards, etc.) resulting in applicant
non-payments shall be borne by the resultant Contractor. Current applicant fee
structure will vary by state agency.
o
Applicant to pay at time of service
DataWorks Plus Response: DataWorks Plus is not proposing any Electronic Fingerprint Application
Processing hardware or software for this solicitation.
3.12
Labor (Services)
3.12.1
Contractor and prospective personnel:
Contractor personnel and prospective contractor personnel who will be working at or
with the Arizona Department of Public Safety (DPS) or are required to visit any law
enforcement, criminal justice, or other state agencies for the purpose of performing
maintenance on the secured systems including Arizona Automated Fingerprint
Identification System (AZAFIS) equipment, installing or removing AZAFIS equipment,
or are required to access the AZAFIS network, either directly or remotely via a Virtual
Private Network (VPN), shall be required to submit fingerprints to DPS for a state and
federal background check. The background check must be completed and the results
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 63 of 107 3
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approved by DPS prior to allowing the prospective employee access to the AZAFIS
network or its system components. The vendor is responsible for submitting with the
fingerprints all documentation, forms, and payment required by DPS to complete the
background check.
Personnel hiring practices and training programs needed to maintain personal identity
security and financial information security.
Security classes may be required for contractor personnel that may have access to
sensitive or confidential information.
Security classes for CJIS certifications must be completed for any law enforcement
access.
On-site maintenance, programming, and technical support option
Offeror to provide a list of authorized technicians, the coverage area and estimated
time to dispatch and address issues.
Offeror should propose higher-level programming labor service options
DataWorks Plus Response: DataWorks Plus will enforce each of these listed requirements on all workers
assigned to this project, to ensure that all security requirements defined by your agency and FBI CJIS are fully
complied with at all phases of system implementation and ongoing support. Our assigned personnel will
undergo full background checks, as required.
4.0
Technical Proposal
If applicable to an Offeror’s Solutions, an Offeror must provide a point by point response to each
technical requirement demonstrating its technical capabilities. If a technical requirement is not
applicable to an Offeror’s Solution then the Offeror must explain why the technical requirement is not
applicable.
In responding to this RFP, Offerors shall identify and describe all of the products and/or services that
are contained in their proposals.
DataWorks Plus Response: (4.0): DataWorks Plus has carefully reviewed the technical requirements
defined in this Technical Proposal, and we have responded to the items on a point-by-point basis.
4.1
Technical Requirements
Offeror may bid on the products and/or services outlined in Section 3.0, Scope of Work. A separate
proposal for each item is not required but Offeror must clearly identify each product and/or service
offered in their response.
4.1.1
Offeror must identify for each service category(ies) the subcategories for each service that it
plans to offer.
4.1.2
As applicable to an Offeror’s proposal, Offeror must describe its willingness to comply with,
the requirements of this Scope of Work and Technical Proposal.
4.1.3
As applicable to an Offeror’s proposal, Offeror must describe how its offerings adhere to the
functionality, services, solutions, definitions, etc. identified in this RFP.
DataWorks Plus Response: (4.1): DataWorks Plus is proposing each of the following solutions in this
proposal:
LiveScan Plus – Criminal and Applicant Fingerprint Booking System
Digital PhotoManager Capture Module – Integrated Mugshot Capture
RAPID-ID – Biometric Fingerprint Identification System (Mobile-Enabled)
DataWorks Plus has carefully reviewed the agency’s Scope of Work, and is fully compliant with the application
functionality and implementation process requirements related to our proposed applications. DataWorks Plus
will customize its proposed applications in accordance with state and federal specifications to ensure that the
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 64 of 107 3
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application functionality and services remain in full compliance with all agency, State, and Federal
requirements. As the state updates definitions and specifications, our applications can be updated in
accordance with little or no additional development.
4.2
Subcontractors
4.2.1
Offerors must explain whether they intend to provide all products and services directly or
through the use of Subcontractors. Higher points may be earned by providing all services
directly or by providing details of highly qualified Subcontractors; lower scores may be
earned for failure to provide detailed plans for providing services or failure to provide details
regarding specific Subcontractors. Any Subcontractor that an Offeror chooses to use in
fulfilling the requirements of the RFP must also meet all Administrative, Business and
Technical Requirements of the RFP.
4.2.2
Offeror must describe the extent to which it intends to use Subcontractors to perform contract
requirements. Include each position providing service and provide a detailed description of
how the Subcontractors are anticipated to be involved under the Contract.
4.2.3
If the Subcontractor is known, provide the qualifications of the Subcontractor to provide the
services; if not, describe how you will guarantee selection of a Subcontractor that meets the
experience requirements of the RFP. Include a description of how the Offeror will ensure that
all Subcontractors and their employees will meet all Statement of Work requirements.
DataWorks Plus Response: (4.2): DataWorks Plus is not utilizing any subcontractors in the
implementation of our proposed solutions.
4.3
Working with Eligible Agencies and Co-Op Buyers
4.3.1
Offeror must describe how it will work with Eligible Agencies and Co-Op Buyers, include
information such as:
•
Personnel who will be involved at various stages, include detail on how these individuals
will be involved;
•
Response times;
•
Processes and timelines;
•
Methods of communication and assistance; and
•
Other information vital to understanding the service you provide.
4.3.2
Offeror must describe how it will not engage in nor permit its agents to push adware, software,
or marketing not explicitly authorized by the Eligible Agencies or Co-Op Buyers.
4.3.3
Offeror must describe (if applicable) whether its application-hosting environments support a
user test/staging environment that is identical to production.
4.3.4
Offeror must describe whether or not its computer applications are accessible to people with
disabilities, and must comply with Eligible Agencies and Co-Op Buyers accessibility policies
and the Americans with Disability Act, as applicable.
4.3.5
Offeror must describe whether or not its applications and content delivered through Web
browsers are accessible using current released versions of multiple browser platforms (such
as Internet Explorer, Firefox, Chrome, and Safari) at minimum.
4.3.6
Offeror must describe how it will, prior to the execution of a Service Level Agreement, meet
with the Eligible Agencies or Co-Op Buyers and cooperate and hold a meeting to determine
whether any sensitive or personal information will be stored or used by the Offeror that is
subject to any law, rule or regulation providing for specific compliance obligations.
4.3.7
Offeror must describe any project schedule plans or work plans that Offerors use in
implementing their Services/Solutions with customers. Offerors should include sample
timelines for developing, testing, and implementing Services/Solutions for customers.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 65 of 107 3
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4.3.8
Offeror is expected to update the services periodically as technology changes. Offeror must
describe:
How Offeror’s patches, bug fixes, updates and upgrades are addressed?
DataWorks Plus Response: (4.3): DataWorks Plus will assign a Project Manager who will serve as a primary
point-of-contact for the implementation of our system with all Eligible Agencies. The Project Manager will
provide a full project plan and implementation timeline to the participating agency. The project plan will define
available methods of communication and response times, as well as the key milestones that will be accomplished
through the implementation project. The Project Manager will provide the agency with progress reports on a
regular basis until system implementation is complete.
The proposed system applications will be fully tested both within our company engineering labs and onsite prior
to live production usage. As part of the implementation plan, DataWorks Plus will ensure that all system
functionality fully adheres to the specifications defined in this RFP. Any bugs encountered will be reported to our
development team so the required updates and fixes can be made. System upgrades are include as part of our
standard Maintenance Agreement.
4.4
Customer Service
4.4.1
Offeror must describe how it ensures excellent customer service is provided to Eligible
Agencies and Co-Op Buyers. Include:
Quality assurance measures;
Escalation plans for addressing problems and/or complaints; and
Service level Agreement (SLA).
4.4.2
Offer must describe its ability to comply with the following customer service requirements:
a)
You must have one lead representative for the State. Contact information shall be kept
current.
b)
Customer Service Representative(s) must be available by phone or email 24/7 (i.e.,
Help Desk contact for on-call service representative).
c)
Customer Service Representative will respond to inquiries within one hour after initial
contact.
DataWorks Plus Response: (4.4): DataWorks Plus can ensure quality customer services by extensively
training and staffing our Support Center with qualified technicians who understand the system’s design and
functionality. Our technicians are available to receive support request both via telephone and email 24/7/365,
with guaranteed response times of one (1) hour.
Additionally, DataWorks Plus will assign a primary Point-of-Contact for the state, which can manage escalation
procedures, and provide support status reports to agency personnel as needed. All tickets will be logged and
regularly updated in our Support tracking application.
4.5
Security of Information
4.5.1
Offeror must describe the measures it takes to protect data. Include a description of the
method by which you hold, protect, and dispose of data following completion of any contract
services.
4.5.2
Offeror must describe how it intends to comply with all application laws related to data
privacy and security.
4.5.3
Offeror must describe how it will not access an Eligible Agency’s user accounts or data,
except in the course of data center operations, response to service or technical issues, as
required by the express terms of the Special and Uniform Terms and Conditions of this RFP
and/or the applicable Service Level Agreement.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 66 of 107 3
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DataWorks Plus Response: (4.5): DataWorks Plus utilizes multiple methods of data protection to help
ensure that system data is kept safe from unauthorized access. By storing images as Binary Large Objects
(BLOBS) within a SQL database, the files can only be accessed from directly within our proposed application
rather than storing the files in a standard file system directory. Additionally, system data can be encrypted both
at-rest and in-transit. User authentication and security access rights prevent unauthorized users from accessing
the system.
4.6
Privacy and Security
4.6.1
Offeror must describe its commitment for its Solutions to comply with NIST and any other
relevant industry standards, as it relates to the Scope of Work, including supporting the
different types of data that you may receive.
4.6.2
Offer must list all government or standards organization security certifications it currently
holds that apply specifically to the Offeror’s proposal, as well as those in process at time of
response. Specifically include HIPAA, FERPA, CJIS Security Policy, PCI Data Security
Standards (DSS), IRS Publication 1075, FISMA, NIST 800-53, NIST SP 800-171, and FIPS
200 if they apply
4.6.3
Offeror must describe its security practices in place to secure data and applications,
including threats from outside the service center as well as other customers co-located
within the same service center.
4.6.4
Offeror must describe its data confidentiality standards and practices that are in place to
ensure data confidentiality. This must include not only prevention of exposure to
unauthorized personnel, but also managing and reviewing access that administrators have
to stored data. Include information on your hardware policies (laptops, mobile, etc.).
4.6.5
Offeror must provide a detailed list of the third-party attestations, reports, security
credentials (e.g., FedRamp), and certifications relating to data security, integrity, and other
controls.
4.6.6
Offeror must describe its logging process including the types of services and devices
logged; the event types logged; and the information fields. You should include detailed
response on how you plan to maintain security certifications.
4.6.7
Offeror must describe whether it can restrict visibility of data and documents to specific
users or groups.
4.6.8
Offeror must describe its notification process in the event of a security incident, including
relating to timing, incident levels. Offeror should take into consideration that Eligible
Agencies and Co-Op Buyers may have different notification requirements based on
applicable laws and the categorization type of the data being processed or stored.
4.6.9
Offeror must describe and identify whether or not it has any security controls, both physical
and virtual Zones used to isolate hosted servers, if applicable.
4.6.10
Describe security procedures (background checks, etc.) which are in place regarding
Offeror’s employees who have access to sensitive data.
4.6.11
Describe the security measures and standards (i.e. NIST) which the Offeror has in place to
secure the confidentiality of data at rest and in transit.
4.6.12
Describe policies and procedures regarding notification to both the State and the
Cardholders of a data breach, as defined in this RFP, and the mitigation of such a breach.
DataWorks Plus Response: (4.6): DataWorks Plus has carefully reviewed each of these security and
privacy requirements, and our proposed system fully adheres to each of these specified requirements.
DataWorks Plus’ system security measures include detailed auditing logs of user activity and access attempts.
All users must be authenticated by username and password, and application access rights can be defined using
role-based group security. Administrators can extensively define user access rights within the system’s
Administration Module. Security incident notification reports can also be implemented by DataWorks Plus to
notify both system Administrators and the State when questionable activity or data breaches are detected by the
system.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 67 of 107 3
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To ensure confidentiality of data at-rest and in-transit, data can be encrypted as it is managed by the system. All
security protocols will be implemented in accordance with the specified local, state, and federal government
security policies.
4.7
Migration and Redeployment Plan
4.7.1
Offeror must describe how it manages the end of life activities of closing down a service to
an Eligible Agency or Co-Op Buyer and safely de-provisioning it before the Offeror is no
longer contractually obligated to maintain the service, include planned and unplanned
activities. An Offeror’s response should include detail on how an Offeror maintains security
of the data during this phase of an SLA, if the Offeror provides for redundancy during
migration, and how portable the data is during migration.
4.7.2
Offeror must describe how it intends to provide an orderly return of data back to the Eligible
Agency or Co-Op Buyer, include any description in your SLA that describes the return of
data to a customer.
DataWorks Plus Response: (4.7): In the event that the proposed system reaches its end-of-life and the
agency does not wish to purchase an upgraded system from DataWorks Plus, our company will work with the
newly-chosen vendors to decrypt and import all data into a replacement system. DataWorks Plus will cooperate
with the data access needs for all information and images contained within our system’s database. At all stages
of data migration and redeployment, data ownership will be retained by the agency itself, and DataWorks Plus
will take all necessary measures to ensure that the data remains secure from leaks or unauthorized copies.
4.8
Service of Data Recovery
4.8.1
Describe how you would respond to the following situations; include any contingency plan
or policy.
Extended downtime.
Suffers an unrecoverable loss of data.
Offeror experiences a system failure.
Ability to recover and restore data within 4 business hours in the event of a severe
system outage.
Describe your Recovery Point Objective (RPO) and Recovery Time Objective (RTO).
4.8.2
Describe your methodologies for the following backup and restore services:
Method of data backups
Method of server image backups
Digital location of backup storage (secondary storage, tape, etc.)
Alternate data center strategies for primary data centers within the continental United
States.
DataWorks Plus Response: (4.8): DataWorks Plus can provide system backups using standard services
such as SQL Mirroring, which can be used to recover the system’s database in the event of data loss or
corruption. Database backups can be configured as an automated process at pre-defined intervals.
Additionally, warm-standby servers can be provided as an option to provide automatic failover functionality in
the case of system outages or downtime. In the event that the primary server fails, the warm-standby server can
be rebooted as the master. This helps to minimize or eliminate system downtime as DataWorks Plus
technicians seek to troubleshoot and fix the core problem.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 68 of 107 3
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4.9
Data Protection
4.9.1
Specify standard encryption technologies and options to protect sensitive data, depending
on the particular service model that you intend to provide under this Contract, while in transit
or at rest.
4.9.2
Describe whether or not it is willing to sign relevant and applicable Business Associate
Agreement or any other agreement that may be necessary to protect data with an Eligible
Agency or Co-Op Buyer.
4.9.3
Offeror must describe how it will only use data for purposes defined in the contract or related
service level agreement. Offeror shall not use the government data or government related
data for any other purpose including but not limited to data mining. Offeror or its
subcontractors shall not resell nor otherwise redistribute information gained from its access
to the data received as a result of this RFP.
DataWorks Plus Response: (4.9): DataWorks Plus offers data encryption to system information both in-
transit and at-rest. DataWorks Plus is willing to sign any required Business Associate Agreements in order to
define data access rights between participating agencies or buyers. At all stages of system operation, data
ownership will be retained by the State and contributing agencies. No data will be resold or redistributed by
DataWorks Plus.
4.10
Service Level Agreements
4.10.1
Offeror must provide a sample of its Service Level Agreement, which should define the
performance and other operating parameters within which the infrastructure must operate
to meet IT System and Eligible Agencies and Co-Op Buyer’s requirements.
4.10.2
Offeror must describe whether your sample Service Level Agreement is negotiable. If not,
describe how it benefits Eligible Agencies or Co-Op Buyers not to negotiate your Service
Level Agreement.
4.10.3
Offeror must agree to pay financial credits with respect to SLA failures. Describe your
proposed SLA credit mechanism.
DataWorks Plus Response: (4.10): DataWorks Plus will provide a sample Service Level Agreement (SLA)
to your agency, as specified. Our SLA is negotiable within the scope of this RFP, and DataWorks Plus will work
with your agency to determine the best overall agreement that meets the needs of Eligible Agencies or Buyers.
Our sample SLA has been provided on the following pages.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 69 of 107 3
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SAMPLE SERVICE LEVEL AGREEMENT
SAMPLE SERVICE LEVEL AGREEMENT
This Service Level Agreement (SLA) describes the Services to be performed and the Products / Deliverables to
be provided by DataWorks Plus in the implementation of our proposed solution within the [AGENCY].
This document details the following:
Products /Deliverables
Roles and Responsibilities
Implementation Scope and Services
Purpose and Objective
DataWorks Plus is providing the [AGENCY] with its proposed system in accordance with the requirements
stated in [AGENCY]’s [RFP]. The tasks described in this Service Level Agreement will correspond with the
configuration and implementation plan provided in our proposal response.
Products / Deliverables
We design our systems using client/server architecture using TCP-IP networking. DataWorks Plus is a
Microsoft Certified Gold Partner. All of our systems are built using standard Microsoft technologies and
products. This ensures [AGENCY] will have the latest technological advances along with the most widely used
operating systems and database management. The following is summary of the hardware and software
deliverables to be provided by DataWorks Plus.
Primary Processing Configuration, OS, & Database Management
DataWorks Plus’ Proposed system workstations will operate on Windows 7 using Dell hardware. The system’s
booking database will be based upon standard Microsoft SQL technology.
Hardware and Software Deliverables
DataWorks Plus agrees to provide proposed system workstations to each agency site contained in this
solicitation’s Scope of Work. These LiveScan workstations will include, at minimum:
Ruggedized Cabinet for secure enclosure or mounting of all workstation hardware
500 PPI Ten-Print and Palm-Print scanner device.
Dell Windows 7 PC with Proposed system application.
Uninterruptable Power Supply (UPS) for power outage protection.
Mounted LCD flat-panel monitor.
Keyboard and Mouse peripherals.
Roles and Responsibilities
DataWorks Plus has provided details regarding standard vendor and customer responsibilities for the proper
use and optimal performance of our products provided. These listed items are to be referenced along with our
standard Maintenance Agreement to your agency.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 70 of 107 3
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Responsibilities of DataWorks Plus include, but are not limited to:
The building, testing, installation and ongoing maintenance of our proposed turnkey
system, including:
o
Development of the application per RFP specifications,
o
Component and software testing within company lab environment,
o
Shipping of all hardware components to agency site,
o
On-site hardware assembly and functionality testing.
Provision of User and Administrator training courses on-site.
1-Year Warranty coverage of all system hardware and software components.
Ongoing maintenance and technical support via our company Support Center as per
selected Maintenance Agreement plan; renewable annually.
Responsibilities of the [AGENCY] include, but are not limited to:
Installing antivirus software on all system workstations.
Keeping antivirus and other malware detection definitions up-to-date, and running
routine scans.
Keeping all telephone, network, electrical, and other infrastructure necessary for
system usage operational.
Providing cables when they are to be pulled through conduits or run above ceilings.
Providing a 110V/15 Amp power outlet within 3 feet of each workstation and printer.
Providing a dedicated, voice grade telephone circuit, VPN, or Internet connectivity for
remote maintenance support.
Implementation Scope and Services
DataWorks Plus agrees to handle all aspects of our proposed system building, testing, shipment, and
installation for all agencies contained within this solicitation’s Scope of Work. The project implementation will
consist of 5 primary tasks, as shown in the following list:
1. Task 1: Project Initiation Meeting – This meeting is to include all key Agency and DataWorks Plus
project participants and will initiate the contract project. The project initiation meeting will be
scheduled on a date mutually agreed upon by the Agency and DataWorks Plus and may be via
conference call.
2. Task 2: Planning – This step involves the scheduling of events as well as equipment delivery and
installation locations and times.
3. Task 3: Implementation – This step involves the building, configuration, and installation of our
proposed system.
4. Task 4: Testing – During this step, all system hardware and software functionality will be tested
both during system setup in a testing environment and on-site after installation is complete.
5. Task 5: Training – During this step, DataWorks Plus will provide both administrator and end-user
training for all Agency employees that will be involved with the systems operations.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 71 of 107 3
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Task 1 – Project Initiation Meeting and Communication
DataWorks Plus will communicate to your agency through our designated Project Manager, who will serve as
the primary contact point for all project-related communications among participants. The Project Manager will
have the responsibility and authority to ensure that all of DataWorks Plus’ contract obligations are fulfilled in a
manner consistent with our company’s high standards of complete customer satisfaction.
Generally, projects are tracked using Written Plans, MS Project, and/or email. The DataWorks Plus Project
Manager will work with your agency to establish a system for effective project tracking and coordination.
Additionally, the DataWorks Plus Project Manager will work with your agency’s developers and provide them
with additional knowledge about managing the system throughout the installation of the system. Additional
mentoring processes may occur as a part of system training via virtual training sessions with remote methods
such as Gotomeeting.com. The benefit of virtual training sessions is that staff can train from their own
workstation and still be able to interact with others in the class via a conference line.
Task 2 – Planning
DataWorks Plus’ implementation plan includes a schedule of events as well as equipment delivery and
installation times. DataWorks Plus has extensive experience in the acquisition, planning, and execution of
major projects in booking projects at local, state, and regional levels. As both system developer and system
integrator, DataWorks Plus is very sensitive to the technical and programmatic issues that are involved with a
system project of this type. DataWorks Plus’ success is based on effective establishment and execution of the
various project implementation phases. With this insight, DataWorks Plus has the capability to avoid pitfalls
and reduce risk in the development of the implementation plan.
During the implementation period, standard schedule and activity controls for assessing and mitigating risk are
consistently employed. This ensures adherence to the contractual dates for delivery and installation and also
defines all the intermediate dates upon which the end result depends. Periodic reviews, tests, and approvals are
encouraged to ensure a process that is trouble-free and without surprises.
Management Overview
The Project Manager draws upon staff resources throughout DataWorks Plus to ensure timely delivery of the
proposed system with all support services and documentation needed to ensure customer personnel are
equipped for effective, efficient system operation. The Project Manager is responsible for all project activities
and interfaces with the customer personnel, and will be required to, at minimum:
Establish effective, continuing communications with each agency’s Project Manager regarding plans,
schedules, budgets, and contract provisions.
Act as the primary focal point for all project issues, interfacing with the customer-appointed Project
Manager and DataWorks Plus departments.
Organize and implement control and reporting procedures to provide DataWorks Plus management
and agency representatives with timely reports on the program.
Conduct reviews of program status, technical issues, cost, and schedule performance for all concerned
personnel.
Continuously monitor the use of resources allocated to the program to assure effective, economical
accomplishment of contract objectives.
Coordinate functional operations of the program and ensure that program tasks receive all required
support.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 72 of 107 3
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Task 3 - Implementation
DataWorks Plus will finalize a project testing and implementation plan with the Agency. It will include a
schedule of events as well as equipment delivery and installation times. The project budgets will be established.
The entire project work plan will be coordinated with officials from the [AGENCY] for the testing and
acceptance of the system. The following list will serve as our tentative milestones throughout the project
timeline.
Milestone 1: The following tasks are completed prior to the contract signature.
Contract negotiation – During this phase, DataWorks Plus and the customer finalize their mutual
understanding of the chosen configuration, applications modules, and any interfaces or other items
that will form part of the contract deliverables. Among the items to be discussed and agreed upon are:
exact schedules, definition of change orders, procedures for processing change orders, procedures for
communicating between DataWorks Plus and the agency, definition of system acceptance, definition
of the responsibilities of the program managers on both sides, defining integration and interface
issues, determining the location and extent of conversion services. This phase ends with the signing of
the contract.
Initial Interface discussion – This phase should be concurrent with the Contract Negotiation Phase.
During this phase, DataWorks Plus and your agency’s technical personnel begin the initial discussions
of the interface (if any). The output of this phase is a draft Interface Control Document.
Contract signature - This forms the go-ahead date for all further project activities.
Milestone 2: The following tasks are to be completed during this system design phase.
Program Plan - DataWorks Plus works with agency personnel to complete the program plan,
establishing exact dates for expected events, and establishing exact requirements for personnel and
equipment.
Site Survey - DataWorks Plus conducts a site survey if necessary to determine the optimal system
configuration and check that all required communication lines are in place.
Milestone 3: Hardware build and software development are to be completed during this phase.
Functional Hardware Build - DataWorks Plus initiates building the hardware.
Final Bill of Materials - DataWorks Plus delivers a final bill of materials to the agency, which includes
any modifications made during hardware build.
Software Development- DataWorks Plus’ software development staff write and test the unique
software needed for the project (if any).
Interface Development– DataWorks Plus’ developers will write and test any required Interfaces.
Final hardware build- DataWorks Plus’ assembly plant finishes building the equipment and prepares
it for factory acceptance testing.
Site Certification - DataWorks Plus and the agency certify each site as ready for installation.
System Test Plan - DataWorks Plus and the agency mutually define the test plan that will be used for
factory and on-site testing to demonstrate that the system meets the requirements specification.
Post-Ship Support Plan - DataWorks Plus and the agency make final plans for DataWorks Plus to
support the system after shipping.
Installation Plan - DataWorks Plus and the agency make final plans for installing the equipment.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 73 of 107 3
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Integration and Test - DataWorks Plus’ test department tests each individual item and the system as a
whole.
User Documentation – DataWorks Plus supplies agency staff with user documentation for delivery
after installation.
Factory Acceptance Test - DataWorks Plus’ quality control department verifies that all equipment
functions correctly and is ready to ship.
Milestone 4: This final phase includes system shipment, Installation, final site testing, and acceptance.
Pack, Ship and Deliver - The hardware delivery date is the date upon which the agency is invoiced for
payment.
Training Plan – DataWorks Plus’ training staff will prepare training courses and make final class
schedules.
Installation - DataWorks Plus’ engineering staff install the equipment.
User Training - DataWorks Plus conducts training courses on site.
Start of Warranty - The warranty begins and runs for one year
System Acceptance Test - For a determined period, DataWorks Plus and the agency conduct thorough
tests of all system functions, using test data.
System Management Training - DataWorks Plus conducts training courses for Agency management
personnel.
Operational Testing Period - For a determined period, DataWorks Plus and the agency conduct
thorough tests of all system functions, using live data and actual arrestees.
Final Acceptance - When they are completely satisfied with the system’s operations, agency personnel
communicate that fact to DataWorks Plus and sign acceptance of system.
Task 4 - Testing and Acceptance
DataWorks Plus and your agency will mutually define the test plan that will be used for factory and on-site
testing to demonstrate that the system meets the requirements specification. DataWorks Plus will create
comprehensive test plans for the solution and each of its components. The test plan will be used to verify that
all requirements of the delivered system and components have been provided to your agency.
DataWorks Plus carefully manages the application life cycle of deployments by fully documenting the release
process, and testing the release process in a test environment prior to production deployment. Only after
predictable results are observed and validated in test are the releases published to production. The actual cycle
of this release process may be very quick in a hot fix environment, or may be much longer and deliberate in a
standard release cycle.
A testing environment is part of the recommended solution. Part of the release cycle for new changes to the
system will involve complete testing of the application changes within our company’s engineering lab
environment, as well as a detailed deployment test to move changes from test into production. Resources may
be allocated to test environment for scalability testing and production release testing. Initial Quality Assurance
may also be done in this area for functional performance testing. Each of the following items will be tested and
confirmed within our lab environment prior to any on-site installation:
Data entry testing
Hardware functionality testing (fingerprint and palm capture, etc.)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 74 of 107 3
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Data storage and submission testing with sample records
Scalability and performance testing
Problem/Defect Logging and Reporting
Proposed system provides detailed logging for transactions, errors, and warnings. Logging can be managed by
a text-based log being written to the operating file system, or to a database. Error events can be identified in
the system architecture for notification like any other event, and can notify system administrators or
DataWorks Plus staff at that time. Transactional exceptions and errors raise an event within the platform that
can be caught and routed to a message queue.
During the transition to the DataWorks Plus Support Center for system warranty and maintenance, all errors
and problems will be tracked using our ECHO system. ECHO, an internally developed application for tracking
support tickets, will be used whenever the Support Center is contacted by your agency. This system includes all
the information about your system that is necessary for our Support Center to use to resolve issues and perform
remote maintenance as needed on your system.
User-Testing Plan
Once the application, required interfaces, and third party tools are confirmed to be fully functional within our
company lab environment, on-site installation can be performed, and DataWorks Plus will train the system
administrators and supervisors on the system usage on-site, though these on-site tests will continue to use
using test data. When successful operation of the system has been demonstrated by the users, DataWorks Plus
and the agency will conduct the functionality tests for a determined period using live data. Each step of the
testing plan will only begin after the previous step has been completed:
Integration and Testing - DataWorks Plus’ test department tests each individual item and the
system as a whole.
Factory Acceptance Testing - DataWorks Plus’ quality control department verifies that all
equipment functions correctly and is ready to ship.
System Acceptance Testing - For a determined period, DataWorks Plus and the agency conduct
thorough tests of all system functions, using test data.
Operational Testing Period - For a determined period, DataWorks Plus and the agency conduct
thorough tests of all system functions, using live data from actual cases.
Problem Remediation
If the [AGENCY] conducts a performance review of any DataWorks Plus product and determines that a
required standard is not met, the DataWorks Plus project manager will review the performance data with
[AGENCY] representatives to determine the exact cause of the failure. When the cause has been pinpointed, the
DataWorks Plus project manager will provide a Remediation Report to the [AGENCY] that describes the details
of the failure, the actions DataWorks Plus will take to provide a remedy, and a schedule to complete the
remedial actions.
Task 5 - Training
Training schedules are flexible and will be coordinated with your agency’s staff. The Proposed system training
schedule is customized to meet the agency's administrative and operational needs. Administrator Training is
done prior to User Training. This allows the DataWorks Plus trainer to receive additional input about the
system and how it will be used by the end user from your agency’s system administrators. The User Training is
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 75 of 107 3
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then tailored to train the end users on how they will specifically be using the proposed system. DataWorks Plus
will use a “train-the-trainer” method in which agency supervisors are trained so that they can, in turn, train
future staff.
4.11
Data Disposal
Specify your data disposal procedures and policies and destruction confirmation process.
DataWorks Plus Response: (4.11): DataWorks Plus will ensure that data is disposed of entirely upon the
termination of the proposed system. This includes measures such as hard drive wiping and physical disposal or
destruction of hard drive hardware.
4.12
Performance Measures and Report
4.12.1
Provide your standard uptime service and related Service Level Agreement (SLA) criteria.
4.12.2
Specify and provide the process to be used for the Eligible Agency or Co-op Buyer to
call/contact you for support, who will be providing the support, and describe the basis of
availability.
4.12.3
Describe the consequences/SLA remedies if the Respondent fails to meet incident
response time and incident fix time.
4.12.4
Describe the firm’s procedures and schedules for any planned downtime.
4.12.5
Describe the consequences/SLA remedies if disaster recovery metrics are not met.
4.12.6
Provide a sample of performance reports and specify if they are available over the Web and
if they are real-time statistics or batch statistics.
4.12.7
Ability to print historical, statistical, and usage reports locally.
4.12.8
Offeror must describe its scale-up and scale-down, and whether it is available 24x365.
DataWorks Plus Response: (4.12): DataWorks Plus understands and agrees to provide each of these listed
performance reports with the proposed systems. These reports will be further defined within our SLA.
4.13
Arizona Risk and Authorization Management Program (AZRamp)
Offeror must describe its willingness to comply with this requirement, if applicable. If applicable,
Offeror must complete required documentation (listed below) and be approved by ADOA/ASET
before work is commenced.
The State of Arizona has established a NIST (800-53 revision 4) based process to assess the risk
associated with storing, processing and/or transmitting State of Arizona data with external, non-State
of Arizona entities. These entities or vendors can include one or more of the following, Software as
a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS) and others storing,
processing and/or transmitting State data in environments outside control of the State.
The first step in the AZRamp process is to determine what level of assessment to administer to the
SaaS, PaaS or IaaS vendor. The State performs this determination by conducting a risk assessment
utilizing Arizona’s Statewide Information Security Data Classification Policy 8110 in conjunction with
an industry accepted Confidentiality, Integrity, Availability (CIA) model. After the risk assessment is
performed, one of the three levels below is then assigned to the vendor solution.
AZRamp requires one (or more) of the following assessment levels:
AZ Mandatory Control Baseline - Level 1 : ~ 35 Controls
o
For RFP and other processes to pre-assess multiple vendors
o
For data only requiring Availability
o
For non-SaaS, PaaS, and IaaS vendors or service providers storing, processing, or
transmitting State of Arizona confidential data.
NIST Low Control Baseline - Level 2 : ~125 Controls
o
For Data Classification Category: Public
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 76 of 107 3
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For data requiring Integrity and Availability
NIST Moderate Control Baseline Level 3 : ~325 Controls
o
For Data Classification Category: Confidential
o
For data requiring Confidentiality, Integrity and Availability
The vendor will then be provided with a spreadsheet to complete and vendor is required to return to
the State for review and approval.
Please note that all SaaS, PaaS and IaaS vendors must, at the very least, complete and return a AZ
Mandatory Control Baseline Level 1 control spreadsheet unless one of the following condition are
met:
If a vendor has been issued a Federal Risk and Authorization Management Program (FedRAMP)
Authorization with an impact level equivalent to the AZRamp requirement above (Low or
Moderate), they will need to submit their FedRAMP System Security Plan (SSP) to ASET
Assurance for review. This FedRAMP SSP review is in lieu of the requirement to complete the
AZRamp spreadsheet.
If a vendor will be storing, processing, or transmitting State of Arizona data through an already
approved AZRamp IaaS/PaaS (Amazon Web Services, Microsoft Azure, Google Cloud Platform,
etc.), ASET Assurance requires a letter from the approved IaaS/PaaS stating vendor is a
customer AND a letter from the vendor stating all State of Arizona data will be stored, processed
and transmitted only in the vendor’s approved IaaS/PaaS environment.
DataWorks Plus Response: (4.13): DataWorks Plus has carefully reviewed each of these listed AZRamp
guidelines and specifications, and we will operate in full accordance with the rules defined therein.
4.14
Service Provisioning
4.14.1
Describe in detail how your firm processes emergency or rush services implementation
requests by an Eligible Agencies or Co-Op Buyers.
4.14.2
Describe in detail the standard lead-time for provisioning your Services and Solutions.
DataWorks Plus Response: (4.14): DataWorks Plus’ assigned Project Manager will handle the acceptance,
processing, and escalation of rush services and other implementation requests by your agency. As the primary
point-of-contact for the agency, the Project Manager will provide the timelines and progress reports needed to
keep the agency personnel informed regarding the service status.
4.15
Back Up and Disaster Plan
4.15.1
Ability to apply legal retention periods and disposition by agency Eligible Agency or Co-Op
Buyer policy and/or legal requirements.
4.15.2
Describe any known inherent disaster recovery risks and provide potential mitigation
strategies.
DataWorks Plus Response: (4.15): DataWorks Plus will configure the proposed system’s retention policies
in accordance with your agency’s legal requirements. For disaster recovery, DataWorks Plus can implement the
use of SQL mirroring services for database backups, and warm-standby servers for failover services in the event
of system downtime.
4.16
Solution Administration
4.16.1
Ability of the Eligible Agency or Co-Op Buyer to fully manage identity and user accounts.
4.16.2
Ability to provide anti-virus protection, for data stores.
4.16.3
Ability to administer the solution in a distributed manner to different Eligible Agencies or Co-
Op Buyers.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 77 of 107 3
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4.16.4
Ability to apply an Eligible Agency’s or Co-Op Buyer’s defined administration polices in
managing a solution.
DataWorks Plus Response: (4.16): The proposed system includes an Administration Module which gives
administrators full control over user account management, as well as security access rights. Authorized
administrators can add, modify, or remove user accounts at any time. Each agency will have access to its own
Administration Module interface where supervisors can make any user account changes as needed. The system
is fully compatible with industry-leading antivirus solutions, which can be acquired and implemented by
agencies at their discretion.
4.17
Trial and Testing Periods (Pre- and Post-Purchase)
4.17.1
Describe your testing and training periods that you offer for your service offerings.
4.17.2
Describe how you intend to provide a test and/or proof of concept environment for evaluation
that verifies your ability to meet mandatory requirements.
4.17.3
Offeror must describe what training and support it provides at no additional cost.
DataWorks Plus Response: (4.17): DataWorks Plus’ proposed system will undergo full testing both within
our company engineering labs and onsite. This will ensure proper functionality of all system features prior to
final acceptance by the agency. DataWorks Plus can allow agencies to use the system both in a non-production
and production environment. This not only helps with training of agency personnel, but allow DataWorks Plus
to promptly detect and resolve any functionality issues that arise during system usage. Final acceptance of the
system will be at the sole discretion of the agency.
4.18
Integration and Customization
4.18.1
Describe how the Solutions you provide can be integrated to other complementary
applications, and if you offer standard-based interface to enable additional integrations.
4.18.2
Describe the ways to customize and personalize the Solutions you provide to meet the
needs of specific Eligible Agencies or Co-Op Buyers.
DataWorks Plus Response: (4.18): DataWorks Plus’ products use an open architecture with standard
Microsoft SQL databasing. The data fields, code tables, and screen layouts are not hard-coded into the system,
allowing DataWorks Plus to extensively customize the proposed solutions in accordance with each agency’s
specific needs. This allow allows seamless integration of our system with third-party data systems. Software
interfaces can be created in accordance with agency and state specifications. DataWorks Plus will carefully
review your agency’s Interface Control Documents (ICD) and state AFIS requirements for submission
certification, and build a custom system for your agency “from-the-ground-up.”
4.19
Related Value-Added Services to Cloud Solutions
Describe the valued-added services that you can provide as part of an awarded contract, (e.g.
consulting services pre- and post- implementation). Offerors may detail professional services in the
RFP limited to assisting offering activities with initial setup, training and access to the services.
DataWorks Plus Response: (4.19): Due to the flexible nature of our proposed solutions, DataWorks Plus
can provide ongoing customizations and additional third-party integrations in response to future acquisitions
by your agency, with minimal need for additional development. This will help protect your agency investments
and enhance the overall capabilities of our proposed system.
4.20
Supporting Infrastructure
4.20.1
Describe what infrastructure is required by the Eligible Agency or Co-Op Buyer to support
your Solutions or deployment models.
4.20.2
If required, who will be responsible for installation of new infrastructure and who will incur
those costs?
DataWorks Plus Response: (4.20): DataWorks Plus requires that Eligible Agencies or Buyers provide
necessary data and power hookups for all proposed hardware within customer facilities. DataWorks Plus does
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 78 of 107 3
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not provide any infrastructural network or power cabling services. All cables provided by DataWorks Plus are
limited to basic power and network patch cables required to connect our proposed hardware to outlets provided
by the agency.
4.21
Annual Recertification of Mandatory Minimums and Technical Specifications
Offeror must acknowledge that if it is awarded a contract under the RFP that it will annual certify that
it still meets or exceeds the technical capabilities discussed in its proposal.
DataWorks Plus Response: (4.21): DataWorks Plus understands and agrees to provide annual
recertification of our proposed system, declaring that the system meets or exceeds the requirements defined in
this RFP.
4.22
Continuous Service Improvement
The Offeror must continually plan for the improvement of its Products and Services and seek to
improve its performance as measured against the SLAs. Describe in detail how they will support
these requirements.
4.22.1
The Offeror must keep the State informed and up-to-date with:
(a)
improvements, developments and changes in technology, processes, practices,
standards, architectures, interfaces and methodologies;
(b)
any changes in the Offeror’s services, deliverables, technology strategies and
polices; and
(c)
opportunities with third parties,
that to the Offeror’s knowledge will or could improve or have a significant effect on Products
and Services, including by improving efficiency, effectiveness, productivity or customer
service or by reducing any costs or related risks.
4.22.2
The Offeror must acknowledge that if awarded a contract under this RFP, that at least
annually, or at such other times as the State requests, identify and notify the State of
methods that the State can employ to use the Products and Services more efficiently and
thus minimize consumption and fees paid by the State under this Agreement.
DataWorks Plus Response: (4.22): DataWorks Plus understands and agrees to provide regular
communication with your agency to keep the customer informed of improvements or developments available
for the proposed system. Software upgrades to enhance functionality will be provided as part of our standard
Maintenance Agreement.
4.23
Transition and Data Transfer (Exit Strategy) to protect data in transfer of data, either on
premise or cloud-based, for all biometric-related data
4.23.1
Upon termination or expiration of this Agreement, or cessation of the Offeror’s business, or
upon request from the State, the Offeror must:
(a)
Provide for an effective and efficient transition of service with minimal disruption to
the State;
(b)
Provide cooperation and assistance to ensure that all State Data is securely
transferred to the State, or a third party designated by the State, within sixty (60)
days;
(c)
Work closely with its successor to ensure a successful transition to the new service
and/or equipment with minimal downtime and adverse effect on the State.
(d)
State data will be transferred as follows:
Format:
SQL Server Database Backup, Archive File;
Media/Vehicle: Secure FTP to Site of State’s Choice
(e)
The Contractor will provide the State with no less than a ninety (90) day calendar day
notice of impending cessation of its business or that of any of its Subcontractors and
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 79 of 107 3
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similarly provide to the State any contingency plans in the event of notice of
cessation. This includes immediate transfer of any previously escrowed assets or
executable code and data.
(f)
The Contractor will provide a full inventory and configuration of services, routers,
other hardware and software involved in service delivery along with supporting
documentation, indicating which if any of these are owned by or dedicated to the
State.
(g)
The Contractor will provide a written statement or certificate to the State stating that
all data has been transferred or deleted or disposed of as directed by the State.
DataWorks Plus Response: (4.23): DataWorks Plus has carefully read each of these Exit Strategy
requirements, and agrees to perform each of these listed actions in the event that our proposed system’s
contract is terminated for any reason. This will ensure that all transferred agency data is protected upon
transfer.
Question 2:
Method of Approach
a)
Offerors must provide an Executive Summary of its proposal. An Executive Summary should
highlight the major features of an Offeror’s proposal. Briefly describe the proposal in no more
than three (3) pages. The evaluation committee should be able to determine the essence of the
proposal by reading the Executive Summary. Any requirements that cannot be met by the Offeror
must be included.
b)
Summarize the industry professional standards that the Offeror commits to maintain with respect
to the level of its work performance and the work performance of the individuals employed by
and contracted with the Offeror to provide the products and services set forth in this Solicitation.
c)
Please describe how you consult with the customer on their proposed job, including the types of
questions you ask to best understand the project, the suggestions you may make to help the
customer obtain the proper outcome at the most effective cost, etc.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 80 of 107 3
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a) EXECUTIVE SUMMARY: The LiveScan Plus application is based upon an open architecture, allowing
customization for all hardware and software aspects of the solution. The proposed solution is outlined below:
-
LiveScan Plus Software: An integrated criminal and applicant fingerprint booking software solution.
-
Workstations: Each of the following workstations include a Dell Precision T3620
o
500 DPI LiveScan Plus Workstation: LiveScan Plus workstation with CrossMatch 500 DPI
fingerprint scanner with palm print capture. Workstation also includes a foot controller and
Lexmark MS810dtn FBI Certified duplex, networked card printer (with Accuprint).
o
1000 DPI LiveScan Plus Workstation: LiveScan Plus workstation with Dell Precision T3620
and CrossMatch 1000 DPI Ten Print / Palm Print scanner. Workstation also includes a foot
controller and Lexmark MS810dtn FBI Certified duplex, networked card printer (with
Accuprint).
o
Guardian Patrol Scanner Workstation: Includes 500 DPI fingerprint Patrol Scanner with
TenPrint capture.
o
NIST Manager Plus Card Scanning Station: Includes NIST Manager Plus certified scanning
software and Epson V800 FBI Certified Card Scanner.
o
Workstation Options: The workstations can be equipped with the following options: Digital
PhotoManager Capture Module with integrated mugshot capture using a 12 Megapixel digital
camera, iris capture and/or digital signature capture.
o
Ruggedized Cabinets:
Standard Cabinet: Portable ruggedized cabinet with locking hide-away keyboard and
locking cabinet for workstation.
Electric Height-Adjustable Cabinet: Cabinet includes hide-away keyboard and
lockable workstation shelf. Height adjusts from a minimum of 59” total height to 71”.
The scanner height range is 34.5”-46.25”.
-
RAPID-ID Mobile Devices & Software: DataWorks Plus is offering the following device options for the
mobile biometric fingerprint identification system:
o
Evolution FAP 30 Mobile ID Device: The Evolution device includes a Galaxy Android smart
phone that seamlessly fits within a rugged enclosure with a built-in FBI-certified FAP 30
single fingerprint scanner. The device supports both fingerprint and photo capture.
o
Evolution 5150i FAP 50 Mobile ID Fingerprint, Photo, & Iris Scanner: Evolution 5150i Device
includes the Five-O FAP 50 four finger capture device with 8 MP photo capture and optional
front iris capture.
o
Local Server Software for RAPID-ID Transactions: Local reporting and transaction control
server with integration to the State AFIS.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 81 of 107 3
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LiveScan Plus System Features: LiveScan Plus is an integrated criminal/applicant live scan solution that
is flexible in design and configuration. LiveScan Plus provides an integrated booking workflow with the
capability of combining all steps of booking data entry (mugshot capture, fingerprint capture, and record
submission) into a single, unified interface. This provides an efficient workflow without the need to launch
multiple applications or switch locations during the booking process. Our newly redesigned graphical user
interface clearly instructs users where they are in the record creation process. This process is divided into four
primary steps: Record Data, Photos/Signature Capture, Fingerprint Capture and Transaction Status
Management.
RECORD DATA:
-
Custom Data Fields: Data entry fields and layouts can be customized specifically for your agency at
implementation.
-
Mandatory/Required Fields and Validation: Required fields are validated prior to submittal to the
State AFIS. Required fields are clearly denoted on screen with a yellow lightning icon when empty, and
a green checkmark when filled according to validation rules. Validation rules can be configured for any
available fields. Users will be alerted when they enter data that does not follow the validation rules.
-
Data Tabs: Data screens are organized into sub-tabs to help walk the user through the data entry
process. Data tabs are clearly labeled with yellow or green icons so the user can see at all times which
tabs have been fully completed.
-
Optional Auto-Populating Data Fields: DataWorks Plus is providing the option to speed up booking by
auto-populating data fields using the following:
o
Interface: DataWorks Plus can create custom interfaces with other existing systems such as
Records Management or Jail Management systems. Record date can then be transferred
between the systems to LiveScan Plus to eliminate duplicate data entry.
o
Magnetic Stripe Cards: LiveScan Plus is capable of reading data from magnetic stripes on
cards, such as drivers’ licenses and automatically entering the data into the record.
OPTIONAL PHOTO/SIGNATURE: LiveScan Plus provides the ability to capture mugshots and SMT
images. Thumbnails of each type of image to be captured are provided at the top of the screen. These are
replaced with the record images as they are captured. Quality assurance metrics will be displayed for each front
facial image to ensure the head is centered, cropped, and tilted correctly. It also checks the brightness,
darkness, and width to make sure they meet the customized quality metrics for your agency. Signatures can also
be added to the record with the optional digital signature capture pad. The system will provide a live image
preview as the signature is captured.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 82 of 107 3
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FINGERPRINT CAPTURE: The system can be configured to activate the scanner via multiple methods,
including foot pedals, keyboard presses, touchscreen presses, mouse clicks, or scanner auto-capture. With auto-
capture, the system will automatically start capturing the roll when detecting the finger on the platen.
LiveScan Plus provides orientation markers to assist the operator in properly orienting each finger(s) or palm.
When capturing either a slap or rolled fingerprint, the Live Image Preview Panel will display a live image of
whatever is touching the scanner platen. A blue box will be displayed over the part of the hand image that is to
be scanned. A message stating what part of the hand to scan will also be displayed beneath the hand image.
Each rolled fingerprint image is processed through the
Fingerprint Sequence Check, which does a slap-to-roll
fingerprint comparison. The Sequence Check evaluates and
rates the quality of each rolled print based on specific
characteristics such as minutia, ridge patterns, etc. This
color-coded quality rating provides feedback while the
booking is still in progress. The color-coded Workflow Status
section at the bottom of the screen and the Fingerprint
Review allow the user to see the status of the prints at a
glance.
The Fingerprint Review Panel is displayed at the end of the
capture process. Prints can be reviewed or retaken by selecting the desired print.
TRANSACATION STATUS MANAGEMENT:
Once all Record Data, Photos, and Fingerprints have been captured, the record can be saved, printed, and
electronically submitted to the state AFIS. Saving and submission can be performed within the Transaction
Status section. The user will be notified if any required data fields still require attention. A timestamped log of
all record statuses will be displayed. This includes when the record is started, ready to send and submitted. Any
responses from the State will also be displayed.
RECORD RETRIEVAL: LiveScan Plus has been developed with an advanced search feature that allows users
to retrieve records in the database to view, make edits, create and print reports, and verify identities of
individuals. This is especially useful when the user needs to update information about a previously booked
individual or needs to verify an individual’s identity at transport and release.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 83 of 107 3
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b) INDUSTRY PROFESSIONAL STANDARDS: DataWorks Plus provides solutions to more than 1,500
criminal justice and law enforcement agencies, both large and small, in approximately 42 states, Puerto Rico,
and to the country of New Zealand. The DataWorks Plus’ team is comprised of the most experienced executives,
engineering, service and sales professionals in the business. DataWorks Plus is a privately-held company
headquartered in Greenville, SC, with satellite sales offices located in California, Pennsylvania, and South
Carolina, and service offices in Alabama, California, Colorado, Florida, Minnesota, New Jersey, New York,
North Carolina, Pennsylvania, Tennessee, and Virginia.
DataWorks Plus has developed strategic relationships with product hardware and software suppliers, such as
Crossmatch and Integrated Biometrics, to achieve a completely open approach when recommending the best
possible hardware for our all of our software solutions.
DataWorks Plus has five main departments: Sales, Marketing, Engineering, Development and Support. Our
sales team makes contacts and obtains contracts for the company. In order to do so, they coordinate with the
marketing department for promotional materials and RFP writing. Once an account is obtained, it is given to a
project engineer/manager who oversees the implementation of the proposed and agreed upon plan between
DataWorks Plus and the Agency. During the implementation phase, the project engineer/manager coordinates
with our developers, who customize and create the software that the agency requires. Once the development is
complete, the project engineer will install the software and hardware at the agency’s site. After the installation
is complete and the system is in use at the agency site, the project engineer or manager hands the account
information over to our support team. The support team maintains and updates the system as required and
helps with troubleshooting throughout the life of the system. Any issues that cannot be resolved remotely by the
support team will be handled on-site by our regional support engineers, at strategic locations throughout the
country.
Our knowledgeable and friendly support team is available by phone or e-mail to address any troubleshooting
needs your agency may have at any time. DataWorks Plus also offers extensive and ongoing training for our
products, utilizing a “train-the-trainer” approach, ensuring that your agency has someone on staff capable of
training new users in all of the functionality of the installed DataWorks Plus systems.
Our company has provided customized biometric capture and identification systems to agencies nationwide for
over 17 years. Through our experience and partnerships with industry-leading device manufacturers, we believe
DataWorks Plus can provide your agency more options and more flexibility than any other vendor.
DataWorks Plus biometric identification systems are extremely fast and accurate software solutions that use
advanced matching algorithms to provide positive identification of an individual using many of the methods
mentioned in the RFI, including mugshots, livescans (criminal and/or applicant) fingerprint identification,
facial recognition, and iris scans.
DataWorks Plus has implemented a Secure Mobile Data Service (SMDS) that ensures compliance with FBI CJIS
security policies. Secure Mobile Data Service (SMDS) from DataWorks Plus provides Mobile Device
Management software, two factor authentication, and a customizable shell with advanced features to ensure
that your agency complies with the FBI CJIS Security Policy. The FBI CJIS Security Policy defines a minimum
set of security standards to ensure the protection of Criminal Justice Information. Agencies must comply with
the standards in order to have access to CJIS information and data. DataWorks Plus’ SMDS provides the
security your agency needs to comply with policy. SMDS also delivers unparalleled customer service and
support since our technical support team can remote into the device.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 84 of 107 3
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c) CUSTOMER CONSULTING:
The assigned DataWorks Plus Project Manager will complete and provide a full Site Preparation Guide for the
customer, stating any environmental and facility-based items which require preparation or cooperation from
agency personnel. The Project Manager will consult with the customer using the Site Preparation Guide as a
basis. Some key questions that the Project Manager will ask the customer include:
1. Is this a new livescan or replacing an existing one?
2. What type(s) of records/submissions will be done using this livescan? (Applicant, Criminal, Registrant,
etc.)
3. Have you contacted the state to let them know you’re getting a new livescan?
a. If so, do you need any help with the paperwork?
4. Will the livescan workstation take photos as well as fingerprints?
a. If so, are they to be submitted with the fingerprints?
5. Regarding the facility where the equipment will be installed:
a. Is there Power outlets nearby?
b. Is there Network outlets nearby?
c. Do you have a connection to the state for submissions already?
d. Where do you want the mugshot camera to be located?
e. Do you require a backdrop and lighting system? If so where should they be located?
f. What is the orientation of the livescan booking room?
g. Can you provide pictures and/or blueprints of the booking area floorplan?
Based upon the feedback received from the agency, the Project Manager can coordinate an installation and
labor schedule which factors the consultation information with the specifications of the RFP itself.
Question 3:
Customer Service
a)
How do you evaluate customer satisfaction? Please describe your quality of service metrics in
detail.
b)
Please state your escalation procedure.
c)
How are support issues logged? Is there an issue status report?
d)
How do you resolve issues or disputes with customers? Provide a detailed breakdown of
service levels.
a) DataWorks Plus strives to maintain a high level of customer satisfaction through:
-
prompt communication,
-
detailed project plans,
-
highly trained Customer Support Team, and
-
a Project Manager.
The Project Manager is assigned to maintain contact with the customer and work with them throughout the
project from start to finish. The Project Manager will have the responsibility and authority to ensure that all of
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 85 of 107 3
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DataWorks Plus’ contract obligations are fulfilled in a manner consistent with our company’s high standards of
complete customer satisfaction. The Project Manager draws upon staff resources throughout DataWorks Plus to
ensure timely delivery of the proposed system with all support services and documentation needed to ensure
customer personnel are equipped for effective, efficient system operation. The DataWorks Plus Project
Manager’s responsibilities for all project activities and interfaces with the customer personnel include:
Establishing effective, continuing communications with each agency’s Project Manager regarding
plans, schedules, budgets and contract provisions.
Act as the primary focal point for all project issues, interfacing with the customer-appointed Project
Manager and DataWorks Plus departments.
Organize and implement control and reporting procedures to provide DataWorks Plus management
and agency representatives with timely reports on the program.
Conduct reviews of program status, technical issues, cost and schedule performance for all concerned
personnel.
Continuously monitor the use of resources allocated to the program to assure effective, economical
accomplishment of contract objectives.
Coordinate functional operations of the program and ensure that program tasks receive all required
support.
DataWorks Plus will fully execute an implementation plan on time and to your agency’s full satisfaction,
through the use of our proven project management strategy.
b) At all points, the support technician is responsible for keeping the customer updated on the progress of the
ticket. If a ticket needs to be escalated further, the Director of Technical Support can be contacted to review the
progress of the support ticket and take any necessary actions to resolve the issue quickly.
c) The DataWorks Plus Support Center is located at our company’s headquarters in Greenville, SC. The Support
Center is staffed with experienced technical support engineers. DataWorks Plus trains every Support Center
engineer and provides these individuals with the tools and information needed to ensure superior system
operation. The Support Center assures constant availability of a highly skilled core team of engineers,
maximizing the effectiveness and timeliness of service when a support call is placed. DataWorks Plus’ goal is to
provide the fastest response times possible.
DataWorks Plus’ Support Center is available to receive calls for assistance via a toll-free line 24 hours a day, 7
days a week, 365 days a year. If a technician is not available to answer the call, the call will normally be returned
within 15 minutes and is guaranteed to be returned within one (1) hour. All support is included in the warranty
and maintenance plans. In addition to calling in a problem, agencies can contact our support team by emailing
in a ticket to support@dataworksplus.com.
DataWorks Plus’ support staff also will have remote access to your agency’s system for quicker, more reliable
problem resolution. Support Center engineers log each call and assist in the resolution of problems, such as
verification, diagnosis, correction of material errors, and defects in the hardware, software and network
connections. If the technical support engineer is unable to solve the problem remotely, then an engineer will be
sent to your agency to resolve the issue on-site.
Resolving the Problem: Calls that come into the support center are logged in our call tracking system. At that
point, calls are handled as follows:
1.
Assigned to a technician for review and diagnosis.
2. Calls that cannot be diagnosed and handled quickly are escalated to a senior engineer.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 86 of 107 3
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3. The ticket may be escalated to a local technician or vendor in the customer’s geographical area, if
necessary.
4. The senior engineer may work with our development team to resolve software issues.
At all points, the support technician is responsible for keeping the customer updated on the progress of the
ticket. If a ticket needs to be escalated further, the Director of Technical Support can be contacted to review the
progress of the support ticket and take any necessary actions to resolve the issue quickly.
Upgrades & Enhancements: As long as an agency is under a maintenance contract, all software upgrades
and enhancements are provided to the agency free of charge. Upgrades are generally provided to an agency
remotely and as often as they are available.
Opening a support ticket: When you call in to the toll-free number, our support technicians will open a
support ticket for you. This ticket number is available for your records, should you need it, and it ensures that
your system problem is accurately handled by our company.
Obtaining Replacement Parts: Should the technical support department determine that new parts or
devices are needed for your equipment, we will issue an RMA from here to send the part directly to your site.
When the part arrives, please use the return shipping label to ship the damaged part back to us.
Escalation of Tickets: If a ticket needs to be escalated, the Director of Technical Support will review the
ticket and handle appropriately.
d) All issues will be stored and managed within our advanced ticket tracking system within our Support Center.
DataWorks Plus support technicians will keep detailed notes of all stages of problem resolution and maintain
continued contact with relevant agency staff to keep them updated on resolution progress.
End of Attachment 3-A
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 87 of 107 3
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Attachment 3-B
Key Personnel Proposal
Answer all questions thoroughly in the spaces provided. Complete this form in full for each one of the key
personnel proposed to be involved in carrying out the Work. Insert or attach a separate resume if desired, but
any attached resumes are supplemental to this form and do not substitute for this form. If there are more than three
(3) Key Personnel, please utilize the same form for each additional Personnel.
1
Name:
Todd Pastorini
How long with company?
18
Current position
in company:
Executive Vice President & General
Manager
How long in position?
18
Position for the Services:
Account Manager
How much of time will be
dedicated to the Services?
TBD %
What primary functions
will be assigned?
Todd Pastorini will serve as the contracting and sales contact for the project. Todd
will be responsible for all contract negotiations with the agency and authorized to
legally bind and sign documents on behalf of DataWorks Plus for any contractual
agreement. He is currently the General Manager and Executive Vice President
and oversees sales on the West Coast. He will also be responsible for
communication of required bid specifications to project managers to ensure that
work is performed properly according to agency requirements.
Describe person’s
experience in performing
services like those that
are to be assigned:
Todd Pastorini has been the Account Manager for projects with the Los Angeles
County Sheriff’s Department, the San Francisco Police Department, and San
Diego County Sheriff’s Office. These projects included Digital PhotoManager
mugshot booking system, NIST Manager Plus fingerprint archive, FACE Plus
facial recognition, and Tattoo Plus tattoo recognition.
List person’s job-related
training and education:
Work history
Pinnacle Technologies, 1999 -2000;
Vice President of Sales
Printrak International, 1997-1999
Regional Sales Manager
Technology for Productivity, 1991-1997
Regional Sales Manager
Education
Santa Clara University, Bachelor of Science Degree in Economics ,1991
Resume:
See Attachment 3-B Supplement (1 of 5)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 88 of 107 3
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2
Name:
Deanna Allen
How long with company?
18 years
Current position
in company:
Director of Technical Support
How long in position?
18 years
Position for the Services:
Technical Support Manager
How much of time will be
dedicated to the Services?
TBD %
What primary functions
will be assigned?
Deanna Allen will be the manager over all technical support, maintenance, and
upgrade services that are performed during the course of the contract with the
agency. She will be responsible for ensuring that both DataWorks Plus Support
Center technicians and Regional Support technicians are able to respond to and
resolve support tickets in a timely manner. If a technical issue arises that requires
the efforts of multiple technicians, it will be Deanna’s responsibility to delegate
the work to the proper technicians. She will also be directly responsible for ticket
escalation procedures, and the prompt solution of problems that are not able to
be solved by Support Center or Regional technicians.
Describe person’s
experience in performing
services like those that
are to be assigned:
Deanna Allen Manages a team of 20 internal support technicians and 15 external
support technicians. She works with agencies to ensure a high level of customer
satisfaction and support. She also works with engineers and Project Managers to
transition agencies from installation to support and maintenance.
List person’s job-related
training and education:
Work history
Printrak International, 1997 – 2000
Level 2 Support Technician
Technology for Productivity (TFP), 1995 – 1997
Level 2 Support Technician
Education
Converse College, Master’s Degree in Education
Bob Jones University, Bachelor of Arts Degree in Education and Journalism
Resume:
See Attachment 3-B Supplement (2 of 5)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 89 of 107 3
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3
Name:
Andrew Weiner
How long with company?
18 years
Current position
in company:
Director of Development
How long in position?
18 years
Position for the Services:
Software & Applications Developer
How much of time will be
dedicated to the Services?
TBD %
What primary functions
will be assigned?
Andrew Weiner will oversee all software development and customization of the
application for your agency. He will be responsible for any coding and software
testing necessary to ensure that the provided solution meets all performance and
functionality requirements specified in the RFP.
Describe person’s
experience in performing
services like those that
are to be assigned:
Programming experience since 2000
SQL server experience since 1996
Web service and development experience since 2005
Programing in Microsoft Visual C++ 6.0, Microsoft Visual Basic 6.0, Pascal, Lisp,
Assembly, and Intermec IRL.
List person’s job-related
training and education:
Work history
Pinnacle Technologies, 1999 -2000;
Lead Development Engineer
Printrak International Inc./Technology for Productivity, Inc. (TFP)
Senior Software Engineer
Education
Clemson University, Master’s Degree in Computer Science, 2004
Georgia State University, Teaching Certification, 1998
Washington University, St. Louis, Medical School 1986
Brown University, Major in Biology 1985, Magna Cum Laude Honors
Resume:
See Attachment 3-B Supplement (3 of 5)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 90 of 107 3
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4
Name:
Norm Luckett
How long with company?
2.6 years
Current position
in company:
Product Account Manager
How long in position?
2.6 years
Position for the Services:
Product Manager
How much of time will be
dedicated to the Services?
TBD %
What primary functions
will be assigned?
Norm will work with the customer to define project schedules, coordinate
technical resources and communication plans.
Describe person’s
experience in performing
services like those that
are to be assigned:
At DataWorks Plus Norm Luckett works to define new product features, provide
technical details of proposals, and works as a project manager. Norm also
coordinates customer evaluations of new products. In his previous positions
Norm has experience in Product Management, Project Management, Sales
Engineering, Engineering Services Management, Systems Analysis and Design,
and Software Development.
List person’s job-related
training and education:
PMP – Project Management Professional certified by the Project Management
Institute
Work history Prior to DataWorks Plus
Safran Morpho, 2009-2015;
Project Manager, Solutions Engineer
Motorola, Inc., 2002-2009
Sales Engineer
Printrak International, 1984-2002;
Design Services Manager, Project Engineer, Sr. Software Engineer
Education
Cal State Fullerton; B.S. Computer Science, 1985
Resume:
See Attachment 3-B Supplement (4 of 5)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 91 of 107 3
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5
Name:
John Schwerin
How long with company?
17 years
Current position
in company:
Director of IT
How long in position?
17 years
Position for the Services:
Project Manager
How much of time will be
dedicated to the Services?
TBD %
What primary functions
will be assigned?
John Schwerin will be in charge of the testing, configuration, and quality
assurance of all workstation and networking hardware used in system provided to
your agency. Mr. Schwerin will be responsible for ensuring that all hardware sent
to your agency is in full working order and has performed all required system
functionality successfully prior to being sent to be installed on agency property.
Describe person’s
experience in performing
services like those that
are to be assigned:
As the Director of IT, John has been the Project Manager for projects with the
New York Police Department, Michigan State Police, Los Angeles County Sheriff’s
Department, Georgia Bureau of Investigation, Riverside County Sheriff’s
Department, and the San Diego Police Department. John has been integral in
installations and support of Digital PhotoManager, Digital CrimeScene, and
LiveScan projects.
List person’s job-related
training and education:
Work history
Bob Jones University, 1998 -2001
Information Technologies Department
Education
Bob Jones University; Bachelor of Arts Degree in Counseling, 2002
Resume:
See Attachment 3-B Supplement (5 of 5)
End of Attachment 3-B
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 92 of 107 3
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Attachment 3-C
Proposed Subcontractors
Check “NO” if you WILL NOT subcontract any portion of the Work and will therefore be carrying out all of the Work
with your own personnel.
NO, the Offeror will not subcontract any portion of the Work.
If you WILL subcontract any portion of the Work, check “YES” below and list name of persons or companies you
propose to use as subcontractors.
1.
Fill in the information for every significant subcontractor – indicate the type of work the subcontractor will
perform under the Contract, and their approximate percentage of the total Contract work.
2.
Provide copies of relevant certifications each one possesses in the Attachment Supplements section.
3.
Provide description of quality assurance methods and quality control measures that you will use to ensure
that Subcontractor work meets the Contract requirements.
4.
State may demand additional information about proposed subcontractors as a precondition of award.
YES, the Offeror will use the Subcontractors listed below:
Name and contact information
Small
Business
Work to be performed
%
11. Name
select
12. Name
select
13. Name
select
14. Name
select
15. Name
select
16. Name
select
17. Name
select
18. Name
select
19. Name
select
20. Name
select
End of Attachment 3-C
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 93 of 107 3
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Attachment 3-D
Performance Guarantee
Instructions: Please submit responses for 1.0 and 2.0 as “Performance Standards, Guarantees, and
Remedies”
1.0 Offeror shall provide and explain in detail, to the State, its proposed standard and industry service levels,
key performance indicators or any other performance metrics. The State shall assess Contractor’s
performance based on those service levels/ indicators/metrics, or based on any other service levels/
indicators/metrics that may be deemed appropriate.
DataWorks Plus Response:
The products proposed by DataWorks Plus for the State of Arizona are compliant with the following
government and industry standards. DataWorks Plus has also measured data capture performance for
both our LiveScan tenprint scanning stations and mobile data capture devices, and includes image
capture times for both, independent of time required for data transmission or database processing.
Finally, DataWorks Plus provides validation protocols to ensure the highest possible quality of data
generated by our products.
Applicable industry standards
o
American National Standards Institute/National Institute of Standards and Technology
(ANSI/NIST) http://www.nist.gov/itl/iad/ig/ansi_standard.cfm
o
Electronic Biometric Transmission Specification v10.0.8
https://www.fbibiospecs.cjis.gov/ebts/Approved
o
Criminal Justice Information Services (CJIS) Security Policy V5.6
https://www.fbi.gov/services/cjis/cjis-security-policy-resource-center
o
National Information Exchange Model (NIEM) v4.1 https://www.niem.gov/
o
Available network protocols: TCP/IP, NTP, Telnet, WiFi, SSH, SMB, FTP, HTTP, HTTPS,
POP, SFTP, SSL, TLS
Key performance indicators
o
Livescan image capture times
Flat single finger - 2 seconds
Rolled images - 3 seconds
Upper Palm - 3 seconds
Lower Palm – 3 seconds
o
Mobile image capture times
Facial image – 2 seconds
Flat single finger – 3 seconds
o
Quality metrics
Mandatory descriptor validation
Print image quality validation, defined by NIST specifications
Data integrity verification (Sequence check, roll-to-slap finger match, annotation
of missing/damaged fingers)
Facial image quality validation, according to NIST Best Practices
2.0 Offeror shall submit proposed remedies to the State for all performance standards not met as detailed in
the Contractor’s response and as required within this solicitation that have not been met during the period
of each plan year.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 94 of 107 3
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DataWorks Plus Response:
If the State conducts a performance review of any DataWorks Plus product and determines that a
required standard is not met, the DataWorks Plus project manager will review the performance data
with State representatives to determine the exact cause of the failure. When the cause has been
pinpointed, the DataWorks Plus project manager will provide a Remediation Report to the State that
describes the details of the failure, the actions DataWorks Plus will take to provide a remedy, and a
schedule to complete the remedial actions.
End of Attachment 3-D
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 95 of 107 3
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Attachment 3-E
Boycott of Israel Disclosure
All materials submitted as part of a response to a solicitation are subject to Arizona public records law and will be
disclosed if there is an appropriate public records request at the time of or after the award of the contract. Recently
legislation has been enacted to prohibit the state from contracting with companies currently engaged in a boycott of
Israel. To ensure compliance with A.R.S. §35-393.01. This form must be completed and returned with the response
to the solicitation and any supporting information to assist the State in making its determination of compliance.
As defined by A.R.S. §35-393.01:
1. "Boycott" means engaging in a refusal to deal, terminating business activities or performing other actions that are intended to limit
commercial relations with Israel or with persons or entities doing business in Israel or in territories controlled by Israel, if those
actions are taken either:
(a) In compliance with or adherence to calls for a boycott of Israel other than those boycotts to which 50 United States Code
section 4607(c) applies.
(b) In a manner that discriminates on the basis of nationality, national origin or religion and that is not based on a valid
business reason.
2. "Company" means a sole proprietorship, organization, association, corporation, partnership, joint venture, limited partnership,
limited liability partnership, limited liability company or other entity or business association, and includes a wholly owned
subsidiary, majority-owned subsidiary, parent company or affiliate.
3. "Direct holdings" means all publicly traded securities of a company that are held directly by the state treasurer or a retirement
system in an actively managed account or fund in which the retirement system owns all shares or interests.
4. "Indirect holdings" means all securities of a company that are held in an account or fund, including a mutual fund, that is managed
by one or more persons who are not employed by the state treasurer or a retirement system, if the state treasurer or retirement
system owns shares or interests either:
(a) together with other investors that are not subject to this section.
(b) that are held in an index fund.
5. "Public entity" means this State, a political subdivision of this State or an agency, board, commission or department of this State
or a political subdivision of this State.
6. "Public fund" means the state treasurer or a retirement system.
7. "Restricted companies" means companies that boycott Israel.
8. "Retirement system" means a retirement plan or system that is established by or pursuant to title 38.
All offerors must select one of the following:
X
My company does not participate in, and agrees not to participate in during the term of the contract, a
boycott of Israel in accordance with A.R.S. §35-393.01. I understand that my entire response will become
public record in accordance with A.A.C. R2-7-C317.
My company does participate in a boycott of Israel as defined by A.R.S. §35-393.01.
By submitting this response, proposer agrees to indemnify and hold the State, its agents and employees, harmless
from any claims or causes of action relating to the State’s action based upon reliance on the above representations,
including the payment of all costs and attorney fees incurred by the State in defending such an action.
DataWorks Plus LLC
Signature of Person Authorized to Sign
728 North Pleasantburg Drive
Todd Pastorini
Greenville
SC
29607
Executive Vice President & General Manager
End of Attachment 3-E
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 96 of 107 3
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Attachment 4
Pricing Sheet
Attachment 4 Pricing Sheet - Offeror shall submit pricing information using the Excel document ADSPO18-
00008040_Attachment 4 Pricing Sheet provided within ProcureAZ. Offeror shall submit their completed ADSPO18-
00008040_Attachment 4 Pricing Sheet as part of their bid in ProcureAZ.
Item(s) in ProcureAZ - Offeror shall enter a one (1) in the unit cost field of line item 1 within ProcureAZ. NOTE:
Offeror that shows a zero or leaving this field blank will result in a No Bid.
Please note that in order for Offeror to be susceptible, there must be a
$1.00 response under Unit Cost on the Items Tab in ProcureAZ.
End of Attachment 4
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 97 of 107 3
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Attachment 5-A
Confidential Information Designation
All materials submitted as part of a response to a solicitation are subject to Arizona public records law and will be
disclosed if there is an appropriate public records request at the time of or after the award of the contract. Recognizing
there may be materials included in a solicitation response that are proprietary or a trade secret, a process is set out in
A.A.C. R2-7-103 (copy attached) that will allow qualifying materials to be designated as confidential and excluded from
disclosure. For purposes of this process the definition of “trade secret” will be the same as that set out in A.A.C. R2-7-
101(52).
Complete this form return it with your Offer along with the appropriate supporting information to assist State in making
its determination as to whether any of the materials submitted as part of your Offer should be designated confidential
because the material is proprietary or a trade secret and therefore not subject to disclosure.
STATE WILL NOT CONSIDER ANY MATERIAL IN YOUR OFFER “CONFIDENTIAL” UNLESS DESIGNATED ON THIS FORM.
Check one of the following – if neither is checked, State will assume that as equivalent to “DOES NOT”:
This response DOES NOT contain proprietary or trade secret information. I understand that my entire
response will become public record in accordance with A.A.C. R2-7-C317.
This response DOES contain trade secret information because it contains information that:
1.
Is a formula, pattern, compilation, program, device, method, technique or process, AND/OR
2.
Derives independent economic value, actual or potential, from not being generally known to, and
not being readily ascertainable by proper means by, other persons who can obtain economic value
from its disclosure or use; AND
3.
Is the subject of efforts by myself or my organization that are reasonable under the circumstances
to maintain its secrecy?
NOTE: Failure to attach an explanation may result in a determination that the information does not meet the statutory
trade secret definition. All information that does not meet the definition of trade secret as defined by A.A.C. R2-7-
101(52) will become public in accordance with A.A.C. R2-7-C317. State may make its own determination on materials
in accordance with A.A.C. R2-7-103.
If State agrees with Offeror’s designation of trade secret or confidentiality and the determination is challenged, the
undersigned hereby agrees to cooperate and support the defense of the determination with all interested parties,
including legal counsel or other necessary assistance.
By submitting this response, Offeror agrees that the entire Offer, including confidential, trade secret and proprietary
information may be shared with an evaluation committee and technical advisors during the evaluation process. Offeror
agrees to indemnify and hold State, its agents and employees, harmless from any claims or causes of action relating
to State’s withholding of information based upon reliance on the above representations, including the payment of all
costs and attorney fees incurred by State in defending such an action.
DataWorks Plus LLC
Offeror Company Name
Signature of Authorized Person
728 North Pleasantburg Drive
Todd Pastorini
Address
Printed Name
Greenville, SC 29607
Executive Vice Present & General Manager
City
State
Zip
Title
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 98 of 107 3
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Copy of A.A.C. R2-7-103 [Confidential Information]
as was current at time of Solicitation issuance
PROVIDED FOR REFERENCE ONLY
A.
If a person wants to assert that a person's offer, specification, or protest contains a trade secret or
other proprietary information, a person shall include with the submission a statement supporting this
assertion. A person shall clearly designate any trade secret and other proprietary information, using
the term "confidential". Contract terms and conditions, pricing, and information generally available to
the public are not considered confidential information under this Section.
B.
Until a final determination is made under subsection (C), an agency chief procurement officer shall
not disclose information designated as confidential under subsection (A) except to those individuals
deemed by an agency chief procurement officer to have a legitimate state interest.
C.
Upon receipt of a submission, an agency chief procurement officer shall make one of the following
written determinations:
1.
The designated information is confidential and the agency chief procurement officer shall not
disclose the information except to those individuals deemed by the agency chief procurement
officer to have a legitimate state interest;
2.
The designated information is not confidential; or
3.
Additional information is required before a final confidentiality determination can be made.
D.
If an agency chief procurement officer determines that information submitted is not confidential, a
person who made the submission shall be notified in writing. The notice shall include a time period
for requesting a review of the determination by the state procurement administrator.
E.
An agency chief procurement officer may release information designated as confidential under
subsection (A) if:
1.
A request for review is not received by the state procurement administrator within the time
period specified in the notice; or
2.
The state procurement administrator, after review, makes a written determination that the
designated information is not confidential.
DataWorks Plus Response: DataWorks Plus has provided copies of our financial statements for the last two
years as a response to Attachment 2-A Experience and Capacity Questionnaire, Question 2:
Financial/Accounting Information. We have marked them Confidential and we request that your agency
will distribute only as necessary. DataWorks Plus is a privately-held company that generally does not provide
financial data that becomes openly accessible public information through public tenders. We have answered
“Yes” accordingly on Attachment 5-A.
End of Attachment 5-A
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 99 of 107 3
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Attachment 5-B
Conformance Statements
STATE WILL NOT CONSIDER ANY EXCEPTIONS UNLESS DESIGNATED ON THIS FORM.
READ PARAGRAPH 6.7 OF THE INSTRUCTIONS TO OFFERORS BEFORE TAKING ANY EXCEPTIONS – TAKING
EXCEPTIONS CAN BE GROUNDS FOR STATE REJECTING OR DOWN-GRADING YOUR OFFER IN EVALUATION.
CONFORMANCE TO THE INSTRUCTIONS:
(PART 3 OF THE SOLICITATION)
Check one of the following – if neither is checked, State will assume that as equivalent to “YES”:
YES – Offeror acknowledges that it has read and understands the Instructions to Offerors in Section 3-A of
the Solicitation Documents and attests that its Offer complies with both.
NO – Offeror acknowledges that it has read and understands the Instructions to Offerors in Section 3-A of
the Solicitation Documents, and attests that its Offer complies with both EXCEPT FOR the exceptions listed
in Attachment 5-B Supplement 1.
CONFORMANCE TO THE TECHNICAL DOCUMENTS:
(PART 2 OF THE SOLICITATION)
Check one of the following – if neither is checked, State will assume that as equivalent to “YES”:
YES – Offeror acknowledges that it has read and understands the Scope Document and the Pricing
Document in Part 2 of the Solicitation Documents and attests that its Offer complies with both.
NO – Offeror acknowledges that it has read and understands the Scope Document and the Pricing
Document in Part 2 of the Solicitation Documents and attests that its Offer complies with both EXCEPT FOR
the exceptions listed in Attachment 5-B Supplement 2.
CONFORMANCE TO THE CONTRACT TERMS AND CONDITIONS:
(PART 2 OF THE SOLICITATION)
Check one of the following – if neither is checked, State will assume that as equivalent to “YES”:
YES – Offeror acknowledges that it has read and understands the Special Terms and Conditions and the
Uniform Terms and Conditions, along with their respective Exhibits and Appendices, in Part 2 of the
Solicitation Documents and attests that its Offer complies with both.
NO – Offeror acknowledges that it has read and understand the Special Terms and Conditions and the
Uniform Terms and Conditions, along with their respective Exhibits and Appendices in Part 2 of the
Solicitation Documents and attests that its Offer complies with both EXCEPT FOR the exceptions listed in
Attachment 5-B Supplement 3.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 100 of 107 3
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ATTACHMENT 5-B Supplement No. 1:
Exceptions to Instructions
Article /
Paragraph
or Exhibit
Reference
Proposed Changes / Alternate Language
Rationale for Proposed Change
Section 1-A: Solicitation Details
N/A
N/A
N/A
x
x
x
x
x
x
Section 1-B: Instructions to Offerors
N/A
N/A
N/A
x
x
x
x
x
x
DataWorks Plus LLC
Company Name
Signature of Person Authorized to Sign
NOTE: Offeror must sign and return all Attachment 5-B Supplements Nos. 1 – 3 (even if not submitting
exceptions)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 101 of 107 3
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ATTACHMENT 5-B Supplement No. 2:
Exceptions to Technical and Commercial
Article /
Paragraph or
Exhibit
Reference
Proposed Changes / Alternate Language
Rationale for Proposed Change
Section 2-A: Scope of Work (Technical Document)
3.1
Hardware:
Store and
Forward
Equipment
Not Offered
The DataWorks Plus
Store/Forward product is not
designed to work within the AZ
DPS environment.
3.1.
Hardware:
Arizona
Automated
Fingerprint
Identification
System
(AZAFIS
Not Offered
DataWorks Plus does not offer
AFIS as a product.
3.1.
Hardware:
Tenprint and
Latent
Workstations
Not Offered
DataWorks Plus does not offer
AFIS Tenprint or Latent
Workstations as a product.
3.1.
Hardware:
Facial
Recognition
Not Offered
The DataWorks Plus Facial
Recognition products are not
designed to work within the AZ
DPS environment.
3.8
Electronic
Fingerprint
Application
Processing
Not Offered
DataWorks Plus does not offer
fingerprint application
processing services.
Section 2-B: Commercial Document
N/A
N/A
N/A
x
x
x
x
x
x
x
x
x
x
X
x
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 102 of 107 3
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DataWorks Plus LLC
Company Name
Signature of Person Authorized to Sign
NOTE: Offeror must sign and return all Attachment 5-B Supplements Nos. 1 – 3 (even if not submitting
exceptions)
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 103 of 107 3
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ATTACHMENT 5-B Supplement No. 3:
Exceptions to Contract Terms & Conditions
Article/
Paragraph
or Exhibit
Reference
Proposed Changes / Alternate Language
Rationale for Proposed Change
Section 3-A: Special Terms & Conditions
N/A
N/A
N/A
x
x
x
x
x
x
x
x
x
x
x
x
Article/
Paragraph
or
Appendix
Reference
Proposed Changes / Alternate Language
Rationale for Proposed Change
Section 3-B: Uniform Terms & Conditions
N/A
N/A
N/A
x
x
x
x
x
x
DataWorks Plus LLC
Company Name
Signature of Person Authorized to Sign
NOTE: Offeror must sign and return all Attachment 5-B Supplements Nos. 1 – 3 (even if not submitting
exceptions)
End of Attachment 5-B
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 104 of 107 3
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Attachment 5-C
Insurance Certificate
The Awarded Contractor will provide Certificate of Insurance (COI) that meets or exceeds the coverage requirements
set forth in Special Terms and Conditions, Section 6.2 Contractor Insurance. All COI, endorsements, and waivers must
be valid and provided via emailed to the State Contract Manager within 30 days after award and before any work
commences.
Offeror Response:
DataWorks Plus has provided its Certificate of Liability Insurance on the following page.
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 105 of 107 3
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End of Attachment 5-C
Request for Proposal
Solicitation No.
ADSPO18-00008040
Description:
Biometric Products and Services
Arizona Department of Administration
State Procurement Office
100 N 15th Ave., Suite 402
Phoenix, AZ 85007
PART 3 of the Solicitation Documents
Template version 2.0 (01-FEB-2017)
SECTION 3-B: Offer Forms
Page 107 of 107 3
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Attachment 5-D
Offer Checklist
STATE MAY DETERMINE YOUR PROPOSAL IS NON-RESPONSIVE IF YOU DO NOT SUBMIT ALL ATTACHMENTS.
DOCUMENT
SUBMITTED
1.
Attachment 1:
Offer and Acceptance Form
YES
no
2.
Attachment 2-A: Experience and Capacity Questionnaire
YES
no
3.
Attachment 2-B: Organization Profile
YES
no
4.
Attachment 3-A: Method of Approach
YES
no
5.
Attachment 3-B: Key Personnel Proposal
YES
no
6.
Attachment 3-C: Proposed Subcontractors
YES
no
7.
Attachment 3-D: Performance Guarantee
YES
no
8.
Attachment 3-E: Israel Boycott Disclosure
YES
no
9.
Attachment 4:
Pricing Sheet
YES
no
10. Attachment 5-A: Confidential Information Designation
YES
no
11. Attachment 5-B: Conformance Statements
YES
no
12. Attachment 5-C: Insurance Certificate
YES
no
13. Attachment 5-D: Offer Checklist
YES
no
End of Attachment 5-D
End of Part 3
LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
DATAWORKS PLUS, LLC
EXHIBIT B
Scope of Work
PROJECT
Purchase new fingerprinting hardware and software as described in attached proposal.
Scope of Work
for
Glendale Police Department
Livescan Workstations
Version 0.1
DataWorks Plus
Project Plan
©2023 DataWorks Plus
ii
Table of Contents
1
Introduction ........................................................................................... 1
1.1
Purpose of the Plan ............................................................................... 1
1.2
Project Approach ................................................................................... 1
2
Scope .................................................................................................... 2
2.1
Scope Definition .................................................................................... 2
2.2
Project Products/Deliverables List ......................................................... 2
2.3
Risk Management ................................................................................. 5
3
Project Management Approach ............................................................. 5
3.1
Work Breakdown Structure (WBS) ........................................................ 5
3.2
Project Roles and Responsibilities ........................................................ 7
3.3
Communications and Control Approach ................................................ 7
4
Quality Management and Training ........................................................ 8
4.1
Unit/Component Test ............................................................................ 8
4.2
User Acceptance Tests ......................................................................... 8
4.3
GPD Acceptance Tests ......................................................................... 8
4.4
Training ................................................................................................. 8
4.5
Final Project Review ............................................................................. 8
5
Constraints ............................................................................................ 9
5.1
Project Constraints ................................................................................ 9
6
Approvals .............................................................................................. 9
6.1
Acceptance/Sign-off Forms ................................................................... 9
DataWorks Plus
Project Plan
©2023 DataWorks Plus
1
1 Introduction
1.1 Purpose of the Plan
The purpose of this Project Plan is to define and formalize the following elements of the
Glendale Police Department (GPD) project:
•
Project approach
•
Scope and expectations
•
Roles and responsibilities
•
Project constraints
•
Quality Management approach
1.2 Project Approach
The DataWorks Plus approach to fulfilling the requirements of the GPD order is based
on the project management principles outlined in the Standard for Project Management
(ANSI/PMI 99-001-2017) published by the Project Management Institute (PMI). This
approach is also in agreement with the plan deliverables defined in this document. The
project planning methodology detailed in this plan involves dividing the project into major
process groups, then defining specific activities within each group that align with the
tasks and deliverables defined by the State. From there, the details of the tasks and
deliverables are used to generate a Work Breakdown Structure (WBS), from which
specific work packages may be defined and assigned labor resources and time
durations.
DataWorks Plus
Project Plan
©2023 DataWorks Plus
2
2 Scope
2.1 Scope Definition
The scope of the project contracted between DWP and GPD is defined by the project
deliverables, including hardware, software, and services outlined below. Any other system
elements or components other than those described in this section shall be added to the
system via the change order process.
2.2 Project Products/Deliverables List
The system implemented by DWP includes the following deliverable components:
LiveScan Plus™ Criminal 500 DPI
LiveScan Plus™ using CrossMatch 500p Palm Scanner:
➢ Dell PC:
➢ Intel® Core™ i5-8500 Processor 3.0 GHz 6 Core
➢ 16 GB RAM
➢ Integrated Graphics & Network Card
➢ 1 TB Samsung 860 EVO SSD
➢ 2 TB 3.5" Serial-ATA (7,200 RPM) Hard Drive
➢ 24 Touch Screen Monitor Upgrade
➢ Microsoft® Windows 11 Pro 64 Bit
➢ Dell Mouse and Keyboard
➢ No Optical Drive
➢ Dell Precision Small form Factor Chassis
➢ Microsoft SQL Server Express
➢ LiveScan Plus™ Client Edition
➢ LiveScan Plus™ 500 DPI Fingerprint Scanner With Palm Print Capture
➢ 30 Minute UPS
➢ Installation & Training
➢ One Year Warranty
➢ DataWorks Plus Digital PhotoManager™ Software
o Canon SL3 24.0 Megapixel Digital Camera
o Lens & autofocus (Manual Zoom), A/C Kit for Camera, Pan & Tilt
o Canon Controller Software Kit, Face Find Controller, and Quality
Assurance
o Camera Mounting Pole
➢ Qty 2 Lexmark MS821dn printer (FBI Certified Duplex Networked Card Printer with
two paper trays and another paper input) + Accuprint
➢ Foot Controllers
➢ iCAM7101S Iris Camera with iCAM7PWR Power Supply & Mounts
➢ Symbol DS9808 2d Barcode Scanner with Future Rapid DNA Coding
➢ Signature Pad
➢ DataWorks Plus Ruggedized Electric Height Adjust Cabinet
➢ 4x4 Mounted backdrop
➢ RMS Interface
➢ Magtek Magstripe Reader & Driver’s License Import Interface
DataWorks Plus
Project Plan
©2023 DataWorks Plus
3
Mobile LiveScan Plus™ Devices Includes Software1
Evolution 5150i Device with
Five-O FAP 50 Four Finger
Capture, Camera Dell Tablet
with LTE & Wi-Fi Capable.
120VAC Wall Charger, Dual
IRIS Capture
FAP 50
**Does not include any cellular services. DataWorks Plus offers MDM and monthly data plan for
$180.00 per device per year.
Mobile Fingerprint, Photo Device Specifications: Evolution 5150i
The DataWorks Plus Evolution 5150i scanner includes an industrial grade polycarbonate/rubber case with
built-in FBI quality certified sensor and Windows Tablet allowing capturing hi-quality fingerprint images,
Photo. The Tablet has Wi-Fi and cellular communication capabilities and built-in GPS. The fingerprint
scanner is FBI PIV certified FAP-50. The LES fingerprint scanner provides accurate high-resolution scans
in virtually any environment, including indirect or direct sunlight.
1 Customer to provide all cellular, broadband, and/or network connections. Products include a one year
warranty.
Evolution 5150i Mobile LiveScan Plus™ Devices
DataWorks Plus
Project Plan
©2023 DataWorks Plus
4
Evolution 5150i Device (FAP 50)
Device Type
Dell Table
8GB Memory
256GB HD
Intel Core I5 processor
500 DPI Slap & Roll Fingerprint Scanner
8 MP Image Capture
Operating System
Windows OS
Power
Lithium Ion USB Rechargeable Battery.
Device autonomy for 8 hours, AC/DC Wall
Adapter
Keypad Options
LCD Touchscreen Based Keypad
Network
Wi-Fi or 4G LTE Cellular Network
Connectivity
Additional
Accessories/Features
Screen: 12.3” PixelSense™ Display
Resolution: 2736 x 1824 (267 PPI) Aspect
Ratio: 3:2 Touch: 10 point multi-touch
(front-facing) 5.0MP front-facing camera with
video 8.0MP rear-facing autofocus camera
Services:
•
Custom software development and configuration
•
Hardware and software integration
•
On-site installation and test
•
Project management
•
Transition to post-project maintenance and support
DataWorks Plus
Project Plan
©2023 DataWorks Plus
5
2.3 Risk Management
After Contract Kickoff, the DWP Project Manager will develop a Project Risk
Management Plan and review it with the GPD Project Manager. The Risk Management
Plan will be completed concurrently with the Project Plan finalization, and will include a
Risk Assessment that includes risk categorization, likelihood, potential consequences,
and priority.
Risk reduction activities will be continually performed throughout the life of the project. A
key element in risk reduction is the Project Risk and Mitigation Log, which is maintained
by the DWP PM and provides the basis for implementing potential preventive and
corrective actions.
3 Project Management Approach
3.1 Work Breakdown Structure (WBS)
As mentioned in the Project Approach, the planning methodology used by DWP involves
dividing the project tasks into major process groups, then defining activities in each
group to a level where specific tasks may be assigned labor resources and time
durations.
For the Glendale project, the high-level tasks within each process group include:
•
Project Initiation
o Contract Award
o Develop Project Plan
o Project Kickoff
•
Project Planning
o Finalize Project Plan
o Update Training Plan
▪
The training plan will include the type of training, audience,
duration, and expected learning outcomes
o Finalize Project Schedule
▪
Project managers will work together to finalize schedule
▪
Schedule shall include customer tasks and a mutually agreed
upon go live date
o Develop Functional Requirements
•
Project Execution
o Develop System Design Documentation
o Develop RMS Integration Design Documentation
▪
Bi-directional interface
▪
Data Mapping responsibilities
▪
Pushing same RMS data fields as done currently
▪
RMS receiving mug shots and PCNs
o Configure Software
o Develop Bill of Materials and Procure Hardware
o Unit Build and Test
o Deployment
▪
Procure
▪
Build
DataWorks Plus
Project Plan
©2023 DataWorks Plus
6
▪
Ship
▪
Install/Test/Train
▪
RMS integrationSite Acceptance Test
▪
Customer Acceptance
▪
Go Live
o
Review Final System AcceptanceTransition to Post-Implementation
Maintenance and Support
DataWorks Plus
Project Plan
©2023 DataWorks Plus
7
3.2 Project Roles and Responsibilities
Given the required targets defined within the RFP, DWP has assigned key resources as
follows:
•
Project Manager: Assigned throughout the life of the project, responsible for
primary communication with the GPD Project Manager and other key GPD
personnel, manage the project schedule, and develop key project
documentation.
•
Integration Engineer: Generate Bills of Materials, build and integrate hardware
and software components, perform component and system testing, correct
hardware issues during the life cycle of the project
•
Software Developer: Configure the custom software applications required for the
project, perform primary component testing, correct software issues during the
life cycle of the project
•
Procurement: Buy hardware and software components according to Bills of
Materials, schedule component deliveries
•
Shipping: Coordinate shipments of completed Livescan workstations to customer
sites
•
Support Team: Install Livescan workstations at customer sites, train site
personnel, conduct site acceptance tests
3.3 Communications and Control Approach
The DWP Project Manager will perform the majority of communications with the
designated GPD Project Manager and other key designated GPD personnel. During the
Project Planning and Execution phases of the project, the DWP Project Manager will
maintain an Issues and Action Items Log, which will include all issues related to the
project’s progress, with details such as issue description, corrective actions taken, and
open and close dates. The Issues and Action Item Log will be the primary agenda item
for the routine project status meetings that will be held on at least a weekly basis. The
updated project schedule will be shared with the GPD project manager on a weekly
basis. Direct communications between DWP and GPD personnel, such as between
technical contributors, will be done with the Project Manager’s involvement to track issue
resolution.
As referenced in Section 2.1, changes to the project that are agreed to by DWP and
GPD management to be outside the project scope will be managed by a change order
process. Once a change order has been negotiated and established as required for the
project, the DWP Project Manager will determine the impact to the project schedule and
determine the resources needed for the change. All details of the change order will be
documented and reviewed by the DWP and GPD Project Managers, either in routine
status meetings or in additional meetings, as determined by the scope of the change.
After the details of the change have been agreed, the actions required by the change will
be tracked and communicated through the Issues Log.
DataWorks Plus
Project Plan
©2023 DataWorks Plus
8
4 Quality Management and Training
DWP will conduct quality management activities at every level within the project, both
internally and in coordination with GPD.
4.1 Unit/Component Test
After completion of the initial hardware and software builds, DWP engineers will conduct
unit tests of the deliverable components. The basis of these tests are the functional
requirements specifications defined prior to the start of configuration and integration
activities. Once the unit tests are successfully completed, the DWP Project Manager will
notify GPD that deployment may begin.
4.2 User Acceptance Tests
The User Acceptance Test (UAT) required by GPD and developed in the planning phase
of the project will be conducted at each site to which Livescan components are deployed.
When the DWP support personnel have completed the site installations, they will then use
the UAT plan to conduct acceptance testing with the participation of designated site
personnel.
4.3 GPD Acceptance Tests
After the on-site User Acceptance Test is complete, GPD may then conduct its
acceptance testing, with the cooperation and participation of the site and GPD support
personnel. At the successful completion of GPD testing, GPD will issue a Final
Acceptance Certificate for the site.
4.4 Training
4.5 Immediately before or after the UAT at each site, DWP support personnel will
conduct user training. Depending on the site-specific requirements and
circumstances, DWP will train all site personnel directly or train key
personnel to conduct training classes (“Train The Trainer”). In either case,
DWP will supply comprehensive training materials and documents that
cover all aspects of system operations.Production Readiness Review
Prior to Go Live, the DWP project manager will work with the GPD staff to determine
production readiness. City of Glendale’s formal process must be used to ensure all high
priority tickets are resolved, testing and training has received formal signoff, and
operations is prepared.
4.6 Final Project Review
After a 30-day acceptance period and all sites have been completed and accepted, the
DWP Project Manager will conduct a Final Project Review to ensure that all outstanding
items have been closed and the project may transition to maintenance and support
operations.
DataWorks Plus
Project Plan
©2023 DataWorks Plus
9
5 Constraints
5.1 Project Constraints
The constraints on the project are primarily time-related, and are reflected in the draft
project schedule provided by DWP. Other project constraints may include:
Physical: Resources required to implement the central server, Livescans, and Mobile units
may require multiple teams to perform on-site installations, training, and test. DWP and
GPD project managers will coordinate closely on delivery schedules and logistics.
Site specific issues: Physical limitations of sites may require additional resources and
labor for site preparations and equipment deliveries.
DWP will provide its best efforts to determine and analyze any project constraints during
the initial phases of the project, and will work closely with GPD to overcome any
constraints that may be considered a hindrance to a successful completion of the project.
6 Approvals
6.1 Acceptance/Sign-off Forms
Acceptance and sign-off forms are TBD, pending detailed project definitions.
LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
DATAWORKS PLUS, LLC
EXHIBIT C
METHOD AND AMOUNT OF COMPENSATION
See attached quote and milestone payments.
NOT TO EXCEED AMOUNT
The total amount of compensation paid to Contractor for full completion of all work required by the
Project must not exceed $100,000 for the entire term of the Agreement.
DETAILED PROJECT COMPENSATION
See attached exhibit for more details..
728 North Pleasantburg Drive, Greenville, SC 29607 / Tel (864) 672-2780 / Fax (864) 672-2787
December 19, 2023
Arnela Hansen
Glendale Police Department
RE: Complete LiveScan Plus™ with Arizona submission
Dear Arnela,
I would like to thank you for your interest in the DataWorks Plus family of imaging
products for law enforcement and correctional agencies. We are pleased to provide
your agency with the following quotation for Criminal based LiveScan Plus™.
If you have any questions regarding this quote, please do not hesitate to call.
Sincerely,
Todd Pastorini
Executive Vice-President & General Manager
925-626-8929
tpastorini@dataworkplus.com
728 North Pleasantburg Drive, Greenville, SC 29607 / Tel (864) 672-2780 / Fax (864) 672-2787
LiveScan Plus™ Criminal 500 DPI
LiveScan Plus™ using CrossMatch 500p Palm Scanner:
➢ Dell PC:
➢ Intel® Core™ i5-8500 Processor 3.0 GHz 6 Core
➢ 16 GB RAM
➢ Integrated Graphics & Network Card
➢ 1 TB Samsung 860 EVO SSD
➢ 2 TB 3.5" Serial-ATA (7,200 RPM) Hard Drive
➢ 24 Touch Screen Monitor Upgrade
➢ Microsoft® Windows 11 Pro 64 Bit
➢ Dell Mouse and Keyboard
➢ No Optical Drive
➢ Dell Precision Small form Factor Chassis
➢ Microsoft SQL Server Express
➢ LiveScan Plus™ Client Edition
➢ LiveScan Plus™ 500 DPI Fingerprint Scanner With Palm Print Capture
➢ 30 Minute UPS
➢ Installation & Training
➢ One Year Warranty
➢ DataWorks Plus Digital PhotoManager™ Software
o Canon SL3 24.0 Megapixel Digital Camera
o Lens & autofocus (Manual Zoom), A/C Kit for Camera, Pan & Tilt
o Canon Controller Software Kit, Face Find Controller, and Quality
Assurance
o Camera Mounting Pole
➢ Qty 2 Lexmark MS821dn printer (FBI Certified Duplex Networked Card
Printer with two paper trays and another paper input) + Accuprint
➢ Foot Controllers
➢ iCAM7101S Iris Camera with iCAM7PWR Power Supply & Mounts
➢ Symbol DS9808 2d Barcode Scanner with Future Rapid DNA Coding
➢ Signature Pad
➢ DataWorks Plus Ruggedized Electric Height Adjust Cabinet
➢ 4x4 Mounted backdrop
➢ RMS Interface
➢ Magtek Magstripe Reader & Driver’s License Import Interface
728 North Pleasantburg Drive, Greenville, SC 29607 / Tel (864) 672-2780 / Fax (864) 672-2787
Scanning Deck
Iris Capture from 12 to 16 inches
728 North Pleasantburg Drive, Greenville, SC 29607 / Tel (864) 672-2780 / Fax (864) 672-2787
Mobile LiveScan Plus™ Devices Includes Software1
Evolution 5150i Device with
Five-O FAP 50 Four Finger
Capture, Camera Dell Tablet
with LTE & Wi-Fi Capable.
120VAC Wall Charger, Dual
IRIS Capture
FAP 50
Each
Unit 1
$8,625.00*
*Base Price includes 12 Month Warranty.
Pricing Summary
Base Unit Price with Remote Installation & Training
$8,625.00
**Does not include any cellular services. DataWorks Plus offers MDM and monthly data
plan for $180.00 per device per year.
Mobile ID Fingerprint, Photo Device Specifications: Evolution 5150i
The DataWorks Plus Evolution 5150i scanner includes an industrial grade polycarbonate/rubber
case with built-in FBI quality certified sensor and Windows Tablet allowing capturing hi-quality
fingerprint images, Photo. The Tablet has Wi-Fi and cellular communication capabilities and built-
in GPS. The fingerprint scanner is FBI PIV certified FAP-50. The LES fingerprint scanner provides
accurate high-resolution scans in virtually any environment, including indirect or direct sunlight.
1 Customer to provide all cellular, broadband, and/or network connections. Products include a one year
warranty.
Evolution 5150i Mobile LiveScan Plus™ Devices
728 North Pleasantburg Drive, Greenville, SC 29607 / Tel (864) 672-2780 / Fax (864) 672-2787
Evolution 5150i Device (FAP 50)
Device Type
Dell Table
8GB Memory
256GB HD
Intel Core I5 processor
500 DPI Slap & Roll Fingerprint Scanner
8 MP Image Capture
Operating System
Windows OS
Power
Lithium Ion USB Rechargeable Battery.
Device autonomy for 8 hours, AC/DC Wall
Adapter
Keypad Options
LCD Touchscreen Based Keypad
Network
Wi-Fi or 4G LTE Cellular Network
Connectivity
Additional
Accessories/Features
Screen: 12.3” PixelSense™ Display
Resolution: 2736 x 1824 (267 PPI) Aspect
Ratio: 3:2 Touch: 10 point multi-touch
(front-facing) 5.0MP front-facing camera with
video 8.0MP rear-facing autofocus camera
728 North Pleasantburg Drive, Greenville, SC 29607 / Tel (864) 672-2780 / Fax (864) 672-2787
Pricing Summary (** nontaxable items)
Base Unit Price
$19,933.30
Installation & Training**
$2,000.00
Touchscreen Upgrade
$700.00
Signature Capture
$500.00
Iris Capture
$3,500.00
Cabinet
$5,200.00
Magtek Magstripe Reader & Driver’s License Import Interface
$850.00
Qty 2 Printer
$2,600.00
Backdrop
$380.00
RMS Interface for all Devices
$4,000.00
Quantity 3 5150i (with IRIS Capture)
$22,875.00
Installation & Training**
$3,000.00
Barcode Reader
$420.00
System Total
$65,958.30
9.2% Sales tax on $60,958.30
$5,608.16
Grand Total
$71,566.46
Quoted pricing includes the following services:
Shipping, Integration, and Installation.
Delivery approximately 30-90 days after receipt of order.
Twelve-month Premium Plus warranty, commencing at delivery
Administrative, Trainer, & User Training.
Additional engineering effort by DataWorks Plus beyond the scope of the standard product will be
charged at our standard rate of $250 per hour, plus any related travel or administrative expenses.
Upon expiration of warranty for the above equipment, Standard Maintenance for the first year will
be available at 12% of the system list price, and is renewable annually thereafter at then current
pricing. Standard maintenance support includes 8 x 5 Monday through Friday with next day onsite
support and includes repair or replacement of failed parts and software maintenance. Premium
Plus Maintenance will be offered for 14% of the system list price for upgraded 24 x 7 coverage.
DataWorks Plus appreciates the opportunity to present this proposal, which will be valid for 90
days, after which availability and prices are subject to change. To confirm your requisition, please
submit your purchase order within this time frame. Prices are exclusive of any and all state, or
local taxes, or other fees or levies. This quote is subject to the following conditions:
1.
50% payment due at order.
2.
50% payment due at acceptance.
3.
Payment net thirty (30) days from receipt of invoice.
4.
Warranty begins at delivery.