PowerPoint Presentation

Balanced Scorecard
Program Update

• Program Status
• Tier I
• Tier II
• Balanced Scorecard 
Training Update
2
Agenda

BALANCED SCORECARD 
The Strategic Planning Cycle
Execute
Collect data for KPI’s 
and initiatives are 
executed
Plan
Identify Strategic Objectives 
and Key Performance 
Indicators (KPI’s) or update the 
exhisting plan 
Identify
Review
Review the outcome of 
the initiatives and KPI’s, 
identifying areas for 
improvement and 
successes
Plan targets for KPI’s and 
the proitize Initiatives that 
will make progress towards 
the objectives

BALANCED SCORECARD 
Tier I
Identify Strategic Objectives 
and Key Performance 
Indicators (KPI’s) or update 
the exhisting plan 
Identify
Review
Review the outcome of the 
initiatives and KPI’s, 
identifying areas for 
improvement and successes
• Completed Initiatives
• Published KPI’s
• Identified Success
• Update Intended Results
• Update KPI’s
• Update initiatives

BALANCED SCORECARD 
Tier II
Execute
Collect data for KPI’s and 
initiatives are executed
• 19 departments complete
• 1 in the final review
• Data Collection
• Supporting  Initiatives
Plan
Plan targets for KPI’s and the 
proitize Initiatives that will 
make progress towards the 
objectives

Accomplishments:
• Began Quarterly Performance 
Management Review Meetings
• Implemented software solution 
for tracking Key Performance 
Indicators (KPIs) and Initiatives
– 122 city employees collaborating via 
Smartsheet software platform
• Department level reporting in 
progress
– Data collection started in October 
(FY24 1st quarter metrics)
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Program Status

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BALANCED SCORECARD 
Performance Management Tracking

• City-wide Quarterly Performance Management Reviews
– Ensures deliberate and consistent review of data and data analysis
– Promotes continual assessment of strategic objectives
– Supports data driven decision making at all levels
– Meets What Works Cities Performance & Analytics Criteria
• Budget Cycle Integration
– Align Balanced Scorecard Key Performance Indicator (KPI) reporting with 
Budget Book publication
• Expand Glendale's Performance Portal
– Update portal to include department level performance measures 
– Supports City's Open Data Policy
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Current Initiatives

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BALANCED SCORECARD 
Training
• Updated Training

Questions
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