Linking Agreement with Panasonic Connect North America
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10/05/2023
LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
PANASONIC CONNECT NORTH AMERICA
This Linking Agreement (“Agreement”) is entered into as of this _____ day of ______________, 2024,
between the City of Glendale, an Arizona municipal corporation (“City”), and Panasonic Connect North
America, Division of Panasonic Corporation of North America, a Delaware coporation, authorized to do
business in Arizona (“Contractor”), collectively, the “Parties.”
RECITALS
A.
On April 14, 2023, the City of Tucson, a member of the Omnia Partners Cooperative Purchasing,
entered into a contract with Contractor to purchase the goods and services described in Contract
No. 226017-02 (“Cooperative Agreement”), which is attached hereto as Exhibit A. The
Cooperative Agreement allows its cooperative use by other governmental agencies, including the
City.
B.
Section 2-149 of the City’s Procurement Code permits the Materials Manager to procure goods and
services by participating with other governmental units in cooperative purchasing agreements when
the best interests of the City would be served.
C.
Section 2-149 also provides that the Materials Manager may enter into such cooperative agreements
without meeting the formal or informal solicitation and bid requirements of Glendale City Code
Sections 2-145 and 2-146.
D.
The City wishes to contract with Contractor for supplies or services identical to those being provided
to other units of government under the Cooperative Agreement. Contractor consents to the City’s
cooperative use of the terms and conditions of the Cooperative Agreement, and agrees to provide
the supplies and services set forth in the Statement of Work appended hereto as Exhibit B.
AGREEMENT
NOW, THEREFORE, in consideration of the foregoing recitals, which are incorporated by reference, and
the covenants and promises contained in this Linking Agreement, the parties agree as follows:
1.
Term of Agreement.
A.
As provided in the Cooperative Agreement, purchases can be made by governmental entities
from the date of award, which was April 14, 2023, until the date the contract terminates on
April 13, 2025, unless the term is extended by mutual agreement of the parties to the
Cooperative Agreement. The Cooperative Agreement, however, may not be extended
beyond April 13, 2028. The initial period of this Agreement is the period from the Effective
Date of this Agreement until April 13, 2025.
B.
The City may extend the term of this Agreement for three (3) additional one-year periods if
the Cooperative Agreement is likewise extended and the City gives the Contractor notice
that it is exercising its option to extend this Agreement 30 days prior to the anniversary of
2
10/05/2023
the Effective Date. Glendale extensions are not automatic and shall only occur if the City
affirmatively exercises its right to extend this Agreement.
2.
Scope of Work; Terms, Conditions, and Specifications.
A.
Contractor shall provide City the supplies and/or services identified in the Scope of Work
attached as Exhibit B.
B.
Contractor agrees to comply with all the terms, conditions and specifications of the
Cooperative Purchasing Agreement. Such terms, conditions and specifications are
specifically incorporated into and are an enforceable part of this Agreement.
3.
Compensation.
A.
City shall pay Contractor and/or Contractor’s Authorized Resellers compensation at the
same rate and on the same schedule as provided in the Cooperative Purchasing Agreement,
which is attached hereto as Exhibit C.
B.
The total purchase price for the supplies and/or services purchased under this Agreement
shall not exceed six hundred thousand dollars ($600,000) annually or two million four
hundred thousand dollars ($2,400,000) for the entire term of the Agreement (initial term plus
any extensions).
4.
Cancellation. This Agreement may be cancelled pursuant to A.R.S. § 38-511.
5.
Non-discrimination. Contractor must not discriminate against any employee or applicant for
employment on the basis of race, color, religion, sex, national origin, age, marital status, sexual
orientation, gender identity or expression, genetic characteristics, familial status, U.S. military veteran
status or any disability. Contractor will require any Sub-contractor to be bound to the same
requirements as stated within this section. Contractor, and on behalf of any subcontractors, warrants
compliance with this section.
6.
Insurance Certificate. A certificate of insurance applying to this Agreement must be provided to the
City prior to the Effective Date.
7.
E-verify. Contractor complies with A.R.S. § 23-214 and agrees to comply with the requirements of
A.R.S. § 41-4401.
8.
No Boycott of Israel. To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the parties
hereby certify that they are not currently engaged in, and agree for the duration of the Agreement to
not engage in, a boycott of goods or services from Israel, as that term is defined in A.R.S § 35-393.
9.
Uyghur Forced Labor Prevention Act (UFLPA). Contractor certifies that it does not currently, and
during the term of this Agreement, will not use:
a.
the forced labor of ethnic Uyghurs in the People’s Republic of China;
b.
any goods or services produced by the forced labor of ethnic Uyghurs in the People’s
Republic of China; and
LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
PANASONIC CONNECT NORTH AMERICA
EXHIBIT A
CITY OF TUCSON CONTRACT NO. 226017-02
Version July 14, 2022
Mobile Computing Solutions
Executive Summary
Lead Agency: City of Tucson
Solicitation: 226017
RFP Issued: April 28, 2022
Pre-Proposal Date: May 9, 2022
Response Due Date: June 9, 2022
Proposals Received: 8
Awarded to:
Contract # 226017-02
The City of Tucson, AZ Department of Procurement issued RFP # 226017 on May 9, 2022, to establish a national
cooperative contract for Mobile Computing Solutions.
The solicitation included cooperative purchasing language in Sections B.2 (Background) and F.1 (Special T&Cs):
The City of Tucson, as the Principal Procurement Agency, has partnered with OMNIA Partners, Public Sector
(“OMNIA Partners”) to make the resultant contract (also known as the “Master Agreement” in materials
distributed by OMNIA Partners) from this solicitation available to other public agencies nationally, including state
and local governmental entities, public and private primary, secondary and higher education entities, non-profit
entities, and agencies for the public benefit (“Public Agencies”), through OMNIA Partners’ cooperative purchasing
program. The City of Tucson is acting as the contracting agency for any other Public Agency that elects to utilize
the resulting Master Agreement. Use of the Master Agreement by any Public Agency is preceded by their
registration with OMNIA Partners (a “Participating Public Agency”) and by using the Master Agreement, any such
Participating Public Agency agrees that it is registered with OMNIA Partners, whether pursuant to the terms of a
Master Intergovernmental Cooperative Purchasing Agreement, a form of which is attached hereto on Omnia
Partners Attachment, or as otherwise agreed to. Omnia Partners Attachment contains additional information
about OMNIA Partners and the cooperative purchasing program.
Notice of the solicitation was sent to potential offerors, as well as advertised in the following:
•
City of Tucson website
•
OMNIA Partners website
•
USA Today, nationwide
•
Arizona Business Gazette, AZ
•
San Bernardino County Sun, CA
•
Honolulu Star-Advertiser, HI
•
The Herald-News – Will County (IL)
•
The Advocate – New Orleans, LA
•
The New Jersey Herald, NJ
•
Albany Times Union, NY
•
Daily Journal of Commerce, OR
•
The State, SC
•
Deseret News, UT
•
Richmond Times-Dispatch, VA
•
Seattle Daily Journal of Commerce, WA
•
Houston Community Newspapers, TX
Version July 14, 2022
•
Helena Independent Record, MT
•
Las Vegas Review-Journal and/or Las Vegas
Sun
•
Kennebec Journal/Morning Sentinel, ME
Socio-economic Outreach: To encourage participation of small businesses, minority owned businesses and
women owned businesses were notified on the Request for Proposals.
On June 9, 2022, proposals were received from the following offerors:
•
BARCODESINC
•
Dell Technologies
•
DHE Computer Systems
•
Getec Inc.
•
Panasonic Connect North America
•
Paragon Print Systems, Inc.
•
Vantage ID Applications
•
Westwind Computer Products Inc.
The proposals were evaluated by an evaluation committee. Using the evaluation criteria established in the RFP,
the committee elected to enter into negotiations with Panasonic Connect North America and proceeding with
contract award upon successful completion of negotiations.
Geographic Preferences: No geographic preferences were included in the evaluation of the responses.
The City of Tucson, OMNIA Partners and Panasonic Connect North America successfully negotiated a contract,
and the City of Tucson executed the agreement with a contract effective date of April 16, 2023.
Contract Highlights:
Panasonic is selling through a distribution channel with over 1300 Authorized Resellers nationwide that offer the
full range of products and services that will meet or exceed the requirements of the City of Tucson and OMNIA
Participating Agencies. The thirteen reseller partners highlighted in this contract are able to offer comprehensive
solutions and services.
Contract includes: Entire line-up of fully rugged and semi rugged laptops that meet or exceed the City of Tucson
requirements. Providing an expansive line-up of accessories and customized products including but not limited
to:
•
Multiple platforms for rugged laptops
•
Scanners, physical security products
•
Displays
•
Associated services
Supplier provided federal funds certifications which are available on the OMNIA Partners website for review.
Term:
Initial two-year agreement from April 14, 2023 through April 13, 2025 with the option to renew for three
(3) additional one-year periods through April 13 ,2028.
Pricing/Discount: Percent discount off SRP
Website: https://www.omniapartners.com/publicsector/suppliers/panasonic
City of Tucson
Contract # 226017-02
for
Mobile Computing Solutions
with
Panasonic North America Connect
Effective: April 14, 2023
The following documents comprise the executed contract between the City
of Tucson, and Panasonic effective April 14, 2023:
I.
Vendor’s Response to Intent to Negotiate/Best and Final Offer
(BAFO)
II.
City’s Intent to Negotiate/BAFO Request
III.
Supplier’s Response to the RFP
IV.
RFP 226017
V.
OMNIA Partners
Contract No. 226017 - 02
Mobile Computing Solutions
Vendor: Panasonic Connect North America,
Division of Panasonic Corporation of North America
Table of Contents
Vendor’s Response to Intent to Negotiate/Best and Final
Offer (BAFO)
City’s Intent to Negotiate/BAFO Request
Vendor’s Response to RFP 226017
RFP 226017
1. Vendor’s Response to Intent to
Negotiate/Best and Final Offer (BAFO)
January 12, 2023
Casey Adams
Senior Contract Officer, Business Services Department
Shared Services – Procurement, City Hall
255 W. Alameda / P.O. Box 27210
Tucson, AZ 85726-7210
Sent via electronic mail to casey.adams@tucsonaz.gov, this day
Subject: Request for Proposal No. 226017 – Mobile Computing Solutions Intent to Negotiate
Dear Casey:
Panasonic Connect is pleased to have been invited to enter negotiations with the City of Tucson.
Please see our responses to the City’s requests below:
1. Best and Final Pricing: The City requests a best and final price offer.
Panasonic Connect North America, Division of Panasonic Corporation of North America, provided its
best available discounts to the City of Tucson in our original response to RFP No. 226017 submitted
June 30, 2022. We are happy to be able to hold these discounts as proposed:
ITEM NO.
PRODUCT CATEGORIES
PROPOSED
MANUFACTURER
PROPOSED
MODEL #
PERCENT
DISCOUNT OFF
SRP
1.a.
Ultra-Rugged
Not Applicable
1.b.
Accessories
Not Applicable
1.c.
Fully-Rugged
Panasonic
FZ-40
16%
1.d.
Accessories
Panasonic
ALL
11%
1.e.
Semi or Business-Rugged
Panasonic
FZ-55
13%
1.f.
Accessories
Panasonic
ALL
11%
Group 1: Ruggedized Laptop Product Line
ITEM NO.
PRODUCT CATEGORIES
PROPOSED
MANUFACTURER
PROPOSED
MODEL #
PERCENT
DISCOUNT OFF
SRP
2.a.
Ultra-Rugged
Not Applicable
2.b.
Accessories
Not Applicable
2.c.
Fully-Rugged
Panasonic
CF-33, FZ-A3, FZ-
G2, FZ-S1
12%
2.d.
Accessories
Panasonic
ALL
11%
2.e.
Semi or Business-Rugged
Not Applicable
2.f.
Accessories
Not Applicable
Group 2: Ruggedized Tablet Product Line
Please note that Panasonic Connect only sells through Panasonic Authorized Resellers, and these
discounts will be applied to our SRP to reflect “not-to-exceed” pricing (publicly available here:
https://na.panasonic.com/us/government-contracts/state-education-contracts ) . The City’s
Panasonic Authorized Reseller of choice will have the option of offering further discounts based on
quantity or other factors.
PERCENT DISCOUNT
OFF SRP
11%
11%
11%
11%
11%
11%
11%
11%
11%
11%
11%
11%
Infocase
Lind
Nuance (peripherals)
ProGlove
Seiko Instruments
Airgain
Brother
CradlePoint
Gamber Johnson
Havis
iKey
Group 3: Laptop and Tablet Accessories
PROPOSED MANUFACTURER
Agora
PERCENT DISCOUNT
OFF SRP
9%
0%
16%
10%
0%
38%
0%
0%
10%
10%
10%
10%
5%
5%
5%
5%
5%
5%
Panasonic Lecture Capture Services
Panasonic Professional Audio Visual Services
Panasonic Digital Signage
Panasonic Digital Signage Accessories
Panasonic Digital Signage Services
Panasonic Lecture Capture
Panasonic Lecture Capture Accessories
Panasonic Projectors
Panasonic Projector Accessories
Panasonic Projector Services
Panasonic Professional Audio
Panasonic Professional Audio Visual
Panasonic Professional Audio Visual Accessories
PROPOSED MANUFACTURER
Panasonic Handheld (FZ-N1)
Panasonic Handheld Services
Panasonic Displays
Panasonic Display Accessories
Panasonic Display Services
Group 5: Other Technology Products
PERCENT DISCOUNT
OFF SRP
0%
Group 6: Services
PROPOSED SERVICE OFFERING
All Panasonic Connect Professional Services
2. Exceptions: The City acknowledges that exceptions have been taken to City contract language.
a. Explain the reason for the requested changes.
Regarding G.5, Professional Liability - Technology Errors & Omissions, Panasonic removed
the General Aggregate value of $2,000,000 because we don’t want a limit in the event that
an incident comes in at a higher value.
Regarding G.7, Additional Insurance Requirements, Panasonic removed the verbiage about
excluding Employment Practices Liability because there is no requirement for Employment
Practices Liability in the City’s contract.
ii. Specifically explain the reasoning for the requested change to blanket endorsement.
In G.7.A and G.9, Panasonic added that a waiver of subrogation will be provided via a
blanket endorsement and that the Commercial General Liability, Commercial
Automobile Liability and umbrella policies where applicable will include the City as an
additional insured via blanket endorsements to the policies because a blanket
endorsement allows our insurance to segregate under the waiver of subrogation, CGL,
AL, and Umbrella policies as per the City’s requirements.
Regarding G.8, Policy Change Notice, Panasonic cannot commit to giving the City 10 days
written notice. Panasonic will endeavor to provide notice in a timely fashion to the best of
our ability, however, we can contract to a specific timeline.
b. The City accepts the redline to G.11 regarding copies of insurance policies.
Panasonic Connect appreciates the City’s acceptance of our not being able to provide
copies of insurance policies.
Panasonic Connect understands the City’s Notice of Intent to Negotiate is not an intent to award a
contract and does not establish a contractual relationship between the firm and the City. We also
understand that in the event that the City is not able to negotiate a satisfactory contract with the
firm, the City will terminate negotiations.
Thank you again for the opportunity to respond to your requests.
Sincerely,
Karen Painter
Senior Bids and Capture Manager
Panasonic Connect North America, Division of Panasonic Corporation of North America
Karen.Painter@us.panasonic.com
2. City’s Intent to Negotiate/BAFO
Request
BUSINESS SERVICES DEPARTMENT
SHARED SERVICES – PROCUREMENT
BUSINESS
SERVICES
DEPARTMENT
Sent via electronic mail, this day
Subject: Request for Proposal No. 226017 – Mobile Computing Solutions
Intent to Negotiate
Best and Final Pricing:
2.
Exceptions:
3. Vendor’s Response to RFP 226017
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
P a g e | 1
1. Method of Approach - National Program
1A. Provide a response to the national program.
1. Include a detailed response to Attachment 1, Exhibit A, OMNIA Partners Response for National
Cooperative contract. Responses should:
highlight experience,
demonstrate a strong national presence,
describe how offeror will educate its national sales force about the contract,
describe how products and services will be distributed nationwide,
include a plan for marketing the products and services nationwide
and describe how volume will be tracked and reported to OMNIA Partners.
Please see Panasonic Connect’s re response for 3.0 Supplier Response in a separate file.
2. The successful offeror will be required to sign Attachment 1, Exhibit B, OMNIA Partners Administration
Agreement. The Agreement shall be signed no later than issuance of the City of Tucson’s Notice of
Intent to Award letter. Offerors should complete all reviews of the document prior to submitting a
response. Offeror’s response should include any proposed exceptions to the OMNIA Partners
Administration Agreement.
Panasonic Connect has completed the Supplier Information on Exhibit B, OMNIA Partners
Administration Agreement and uploaded it to the OpenGov system. Although no edits were made in the
agreement, in our 3.0 Supplier Response document, we have commented on two areas that we believe
should be considered.
2. Method of Approach – General Requirements
2A.
Provide a detailed written response to each requirement describing how your offer will meet the
General Requirements of this solicitation for the City of Tucson and the national program.
General Requirements
A.
QUALIFIED VENDORS: Offerors should meet the minimum qualifications:
1.
Be an authorized reseller or manufacturer.
Panasonic Connect North America is a Division of Panasonic Corporation of North America
(PNA), based in Newark, NJ, which is a wholly owned subsidiary of the Japan-based Panasonic
Corporation.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
P a g e | 2
Panasonic Corporation is a $60 billion global company that manufactures electronics for
many industries. Panasonic Corporation of North America is responsible for Panasonic’s
branding, marketing, sales, service, product development, and R&D operations in the United
States and Canada. Panasonic Connect North America provides these functions for Panasonic’s
TOUGHBOOK® computer devices, video displays and projector systems, professional audio video
solutions, food locker solutions, digital signage, and factory automation (robotic welding)
product lines.
2.
Have a strong national presence in the computer industry.
Panasonic Corporation is a $60.3 billion global company (fiscal year ending March 31, 2022)
with worldwide research and development resources. Proposed in response to the City’s RFP are
Panasonic’s TOUGHBOOK rugged computing devices (laptops, tablets ,and handhelds), as well
as Panasonic’s video displays and projector systems, professional audio video solutions, digital
signage and lecture capture, and each product line’s associated services and accessories.
Panasonic’s TOUGHBOOK product line is the undeniable leader in the rugged computing
market, having introduced the product category in 1996. Used by many of the largest public
safety organizations throughout the United States, as well as by most branches of the U.S.
Military, agencies also take advantage of Panasonic’s ProServices, utilizing our expert
deployment services, project management, and long term asset management to streamline
maintenance support operations and maximize IT resources.
3.
Have a distribution model capable of delivering products nationwide.
Panasonic is a proven leader in the deployment, installation, service, and support of our
products. Panasonic Connect maintains dedicated national sales and field engineering teams
that assist our 1300+ Authorized Resellers with the successful delivery and deployment of
Panasonic products and services nationwide. All services (software configuration, deployment,
repair, call center, etc.) are performed at one of two U.S.-based Panasonic-owned National
Service Centers, centrally located in Kansas City, Kansas, and Memphis, Tennessee.
We have highlighted thirteen Panasonic Authorized Resellers below, in section 2C, that have
been approved to sell off the current contract with the City of Tucson and OMNIA Partners. They
too provide coverage of the entire country and have proven to provide reliable sales off of the
contract.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
P a g e | 3
4.
Have a demonstrated national sales presence.
As an OEM technology manufacturer, Panasonic does not sell our products or services directly to
our customers. Instead, we sell through a distribution channel with over 1300 Panasonic
Authorized Resellers nationwide that offer the full range of products and services that will meet
or exceed the requirements of the City of Tucson and any agencies that opt-in to participate in
the cooperative purchasing program with the City of Tucson and OMNIA Partners. The thirteen
reseller partners highlighted in this proposal not only can provide the City with the desired
national sales presence, but they have also proven to successfully use Panasonic’s current City of
Tucson & OMNIA Partners agreement with their customers by offering comprehensive solutions
via the cooperative purchasing program.
In addition to our Authorized Resellers, Panasonic Connect has its own force of over 80 Account
Managers, Insides Sales Representatives, and Channel Managers to support the Resellers and
their customers in getting the products that best meet their needs.
5.
Be able to meet the minimum requirements of the cooperative purchasing program
detailed herein.
Panasonic has been supporting cooperative purchasing agreements and contracts for over 20
years. Panasonic Connect currently holds the cooperative purchasing program with the City of
Tucson and OMNIA Partners and sincerely hope to be given the opportunity to continue that
relationship.
Panasonic Connect is confident we can meet and exceed the requirements of the cooperative
purchasing program detailed herein.
6.
Be able to provide the full range of products and services to meet the demands of the City
and all agencies that opt to participate in the cooperative purchasing program with the
City.
Panasonic Connect can provide a full range of products and services to meet the demands of the
City and all agencies that opt to participate in the cooperative purchasing program. Proposed in
response to the City’s RFP are Panasonic’s TOUGHBOOK rugged computing devices (laptops,
tablets ,and handhelds), as well as Panasonic’s video displays and projector systems,
professional audio video solutions, digital signage and lecture capture, and each product line’s
associated services and accessories.
Panasonic has been supporting Public Sector agencies for over 25 years with unique and
customized solutions to meet the demands of harsh environments and exceed expectations with
technologies that make jobs easier and keep our communities safe. A representative sampling
of these customers is provided in this proposal, but more can be provided as Panasonic has been
prominent as a trusted supplier across the United States for decades, in countless communities,
supporting their police, fire, municipal, and utility providers.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
P a g e | 4
B.
ORDERING: Although the City is open to alternate ordering methods, the primary methods for
customers placing orders with the Contractor is through the following:
1.
Online
2.
Telephone
3.
Email
Panasonic Connect does not sell our products or services directly to our customers. Instead, we
sell through a distribution channel with over 1300 Panasonic Authorized Resellers nationwide
that offer the full range of products and services that will meet or exceed the requirements of
the City of Tucson and any agencies that opt-in to participate in the cooperative purchasing
program with the City of Tucson and OMNIA Partners. The thirteen reseller partners highlighted
in this proposal have proven to successfully use Panasonic’s current City of Tucson & OMNIA
Partners agreement with their customers and are approved to be added to the new contract
between Panasonic Connect and the City of Tucson.
For ordering processing, Panasonic will maintain the list of contractually approved Authorized
Resellers who are authorized to sell off of this contract and can accept orders online, by telephone,
or via email. The list of highlighted Panasonic Resellers in section 2C below represent a very
limited number of our strategic Authorized Resellers who have clearly demonstrated the
capabilities and the capacity required to service a contract of this size and scope within their
respective areas of operation. Each of our highlighted resellers have comprehensively reviewed
all contract requirements and have affirmed both their willingness and capability to participate,
as well as their commitment to ensure that the terms and conditions of the contract, and
expectations of the City of Tucson as well as all agencies participating in the cooperative
purchasing program are met with enthusiasm and superlative sales support, marketing, and
executive performance.
C.
DELIVERY REQUIREMENT: Contractor agrees to deliver all products to the desktop of the
ordering customer. In many cases within the City, the Contractor may be asked to deliver all
goods to the front counter within a given department.
Panasonic Connect acknowledges and agrees to comply with this requirement using our
ProServices deployment services and our authorized resellers and distribution channel.
D.
USAGE REPORT: The Contractor shall provide an electronic copy of a usage report upon request
to the Agency Department of Procurement. The report shall provide complete information on
the items purchased under this Contract. At a minimum for each item sold, the report should
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
P a g e | 5
list the manufacturer name, model number, part number, serial number, item description,
quantity sold and total spend by department, division, ordering entity, etc.
Panasonic acknowledges Attachment F, Exhibit E Omnia Partners Contract Sales Reporting
Template and agrees to work with our Panasonic Authorized Resellers to provide the Agency
Department of Procurement with a copy of our resellers’ usage reports upon request or as
scheduled (currently provided monthly).
E.
WAREHOUSING, DISTRIBUTION AND SALES FACILITIES: The product specified in this solicitation
is dependent upon an extensive manufacturer-to-customer supply chain distribution system. In
order to be considered for award, each potential contractor is required to provide proof of an
extensive distribution system.
Panasonic, as well as each of our designated Authorized Resellers, offers an extensive set of
facilities and resources that will be utilized to fulfill this contract. In designating Authorized
Resellers, each requisite function related to pre-sales, order, order fulfillment, and customer
support are redundantly covered within the scope of operations that will be required to
successfully fulfill the terms and intent of this award.
Note: Panasonic will not restrict the City of Tucson or any other agencies participation in the
cooperative purchasing program with regards to which designated reseller participants prefer to
utilize on the basis of features and/or service support programs offered to support their respective
procurements.
Throughout the period of performance, Panasonic shall be ultimately responsible for adherence
to all contract requirements and for the performance of our team of Authorized Resellers. The
following table lists key contract activities and our recommended approach to work within the
contract:
Contract / Work Element:
Performed by:
Product design and engineering
Panasonic
Product manufacturing
Panasonic
Centralized product distribution
Panasonic
Centralized (U.S. Based) Warranty Repair
Panasonic
Centralized (U.S. Based) Parts Stock
Panasonic
Centralized (U.S. Based) Technical Support
Panasonic
On-line Product Configurator (integrated to
Authorized Reseller contract
websites)
Panasonic
Panasonic On-line Resources
o Master Contract Landing Page
o Product Data Sheets
o Solution Data Sheets
o Industry / Vertical Market Case Studies
o Cost of Ownership Analysis
o Product Statistics
Panasonic
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
P a g e | 6
o Warranty information
o Technical support contact directory
o FAQ’s
o Product Registration
o Downloads
o BIOS Updates
o Driver Updates
o Product Manuals
o
Utilities
Pre-Sales Support
Panasonic / Authorized Resellers
Demo Unit Support
Panasonic / Authorized Resellers
Complaint Resolution
Panasonic / Authorized Resellers
Quality Assurance Plan (development /
management / reseller surveillance)
Panasonic
Environmental Program Management
Panasonic
Recycling / Take back Program
Management
Panasonic
Reporting
Panasonic / Authorized Resellers
Point of Sale Websites
o
Reseller’s Contract Landing Page
o
Complete PSS IAW requirements
o
On-line ordering IAW requirements
o
Invoice Reprint IAW requirements
o
Service options / agreements IAW
requirements
o
Required contact information
o
Designation of sales representatives
o
Purchase order tracking
o
Environmental program /
certification links
o
Links to recycle / take back programs
o
Catalog browsing capability
Authorized Resellers
Payment Acceptance / Electronic Payment
Processing
Authorized Resellers
End User Shipments
Authorized Resellers
On-site Technical and Warranty Support
Panasonic & Authorized Resellers
Returns (Non-Warranty / RMA)
Authorized Resellers
F.
WARRANTY: Offeror shall warrant that all equipment and parts furnished in their offer are
newly manufactured and free from defects in material and workmanship for no less than (3)
three year from the date the equipment is delivered or installed. Warranty shall also guarantee
accepted trade standards of quality, fitness for the intended uses, and conformance to
promises or specified specifications in addition to temperature and humidity variations. No
other express or implied warranty shall eliminate the vendor’s liability as stated herein.
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Panasonic Connect TOUGHBOOK devices come standard with a three-year warranty. However,
please note that some accessories and proposed related technologies may have less than a
three-year warranty.
2B.
Describe your delivery commitment. If manufacturer is responding, describe how reseller will meet the
delivery commitment:
1. What is your fill rate guarantee?
Panasonic does not offer a fill rate guarantee, however, since Panasonic is a build to order
manufacturer, it would be extremely rare for us not complete an order. We may ship product at
different times to accommodate installation or other schedules, however, we rarely do not
completely fill an order.
2. What are your delivery days?
Panasonic Connect ProServices ships out for delivery to be made during normal workdays, Monday
through Friday, avoiding Federal holidays. Saturday deliveries may be arranged but would be
considered a special case and may incur additional service fees.
3. Do you offer next day delivery?
For new product deployment, the standard is FedEx 2nd day delivery. However, if an order contains
over 40 devices, it will be palletized and sent via 3-5 day shipping. Standard delivery shipping is
included with the purchase of the Panasonic device.
Next day delivery is available if needed (for instance to make a deadline for a grant), however, the
customer may incur shipping charges.
4. How do you facilitate emergency orders?
All orders are placed through a Panasonic Authorized Reseller. In the event of an emergency order,
the agency should work with their chosen reseller who in turn will work with its distributor and
Panasonic Connect Account Manager to identify available inventory in the distribution channel that
may be used to fulfill the order.
As mentioned, Panasonic Connect is a build to order manufacturer, so inventories are kept to a
minimum throughout the channel.
5. Are shipping charges exempt for ALL who use this contract?
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For purchases and in-warranty repairs, all standard shipping charges are included with the purchase
of the device. If special shipping is needed (Saturday delivery, overnight delivery, etc., the customer
may be charged for shipping.) .
Note that shipping costs for out of warranty repairs are the responsibility of the customer.
6. Describe how problems - such as a customer ordering a wrong product; a customer receiving a
defective product; etc. is resolved.
An agency should always work with their chosen Authorized Reseller to resolve any issues with an
order who will work with their Panasonic Connect Account Manager. On the rare occasion of a
customer ordering the wrong product, Panasonic ProServices will engage with the Panasonic Supply
Chain team and Operations to get product returned and replaced.
In the event of a defective product, the warranty on the device will kick in. Simply call ProServices at
1-800-LAPTOP5 to get a Return Merchandise Authorization (RMA) and shipping label. ProServices
will repair or replace the product per the terms of the warranty.
7. Describe how products will be distributed to the City of Tucson and nationwide. Provide the
number, size and location of distribution facilities, warehouses and retail network as applicable.
When an order is placed with a Panasonic Authorized Reseller, that order then passes to the
Distributor and then to Panasonic Connect for manufacturing at a Panasonic-owned factory in
either Japan or Taiwan (both countries are Trade Agreements Act (TAA) compliant). After
manufacturing, TOUGHBOOK devices are flown to the United States on commercial transport and
delivered to the appropriate service center. All TOUGHBOOK services (software configuration,
deployment, repair, call center, warehousing, etc.) are performed at one of two U.S.-based
Panasonic-owned ProServices Centers. TOUGHBOOK laptops and tablets are deployed from our
Center in Kansas City, Kansas, and TOUGHBOOK handheld devices are deployed from at our Center
in Memphis, Tennessee. Each facility is at least 25,000 square feet.
After configuration, devices are shipped from the appropriate facility via FedEx 2nd day air to the
customer-designated location. However, if there are over 40 units in the order, then we palletize the
devices and ship them via 3-5 day transport.
Deliveries will be made to the designated location, whether that is the agency’s front desk or to an
installation team, however, if palletized, the chosen reseller may need to receive the shipment and
deliver devices to the customer’s desk.
2C.
Describe your ordering capacity (telephone, fax, internet, etc.). Provide details of the capabilities of
your E Commerce website including ability to display contract pricing, on-line ordering, order
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tracking, search options, order history, technical assistance, lists, technical data and
documentation, identification of alternate products, etc.
Panasonic Connect is a build to order manufacturer. All orders are received from its Authorized
Distributors who receive orders from Panasonic Authorized Resellers. Most resellers can receive
orders by email or online. Some resellers even have the capacity to create custom websites for
agencies so that on-line ordering, order tracking, and order history may easily be tracked.
Panasonic Connect provides two websites to support current contract with the City of Tucson and
OMNIA Partners:
https://na.panasonic.com/us/government-contracts/national-ipa-contract
and the OMNIA Partners microsite:
https://www.omniapartners.com/publicsector/suppliers/panasonic/overview
These two websites provide contract details and pricing used for the Master Agreement.
Additionally, for technical data, documentation, and the TOUGHBOOK configurator, please visit:
https://na.panasonic.com/us/computers-tablets-handhelds
And if desired, Panasonic Connect also offers a Service Gateway that allows an agency to manage
assets. Please refer to the brochure with the “Services Collateral” file uploaded to the OpenGov
system with our proposal.
If a manufacturer is responding, describe how the City and other agencies wishing to purchase from
the contract will make a purchase. For example, are orders placed directly with the manufacturer
or with resellers? If resellers, indicate the authorized resellers for any subsequent contract.
Panasonic Connect will only sell its products through Authorized Panasonic Resellers who are
responsible for taking orders, invoicing, and receiving payments. Panasonic will work closely with
the below thirteen contractually authorized resellers that will be allowed to service the City of
Tucson and other agencies that choose to use the OMNIA Partners contract to ensure all
requirements of the resulting contract flow down to the resellers.
Academic Technologies
Located in Jackson, MS; Ridgeland, MS; Birmingham, AL
www.academictechinc.com
Christy Rogers
christy@academictechinc.com
703-501-9893
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Adwar Video
Located in Farmingdale, NY
www.adwarvideo.com
Pam Dandic, Office Manager
pam@adwarvideo.com
631-777-7070 x120
Pivot Technology Services Corp. d/b/a Computacenter
Servicing Texas, East Coast, Midwest United States
www.computacenter.com/us
Johanna Daily, Senior Financial Analyst
johanna.daily@computacenter.com
210-885-1969
CDS Office Technologies
Locations in Springfield IL (Corporate Headquarters), Bloomington IL, Champaign
IL, Chicago IL, Davenport IA, Marion IL, Peoria IL, Quincy IL, St. Louis MO
www.cdsofficetech.com
Mark Gottlieb, Senior Account Manager
mgottlieb@cdsot.com
630-677-1315
Code 3 Technology
Located in Mesa, AZ
www.code3technology.com
Clay Jeppsen, President
clay@code3technology.com
480-888-6401
Diversified US
Headquartered in New Jersey with 35 offices nationwide
https://onediversified.com
Brad Thomas
bthomas@onediversified.com
866-447-1004
GovDirect (WOMEN OWNED)
www.govdirect.com
Located in Clearwater, Florida
Brian Robbins, Director of Public Sector Solutions
brobbins@govdirect.com
888-868-4431
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Law and Order Technology, LLC
Located in Fort Lauderdale, Florida, and Fuquay-Varina, North Carolina
www.lawandordertechnology.com
Rodney Spell, Vice President
rodney@lawandordertechnology.com
954-281-505
Lehr Auto
Sacramento CA, Pittsburg CA, Anaheim CA, Hayward CA, Reno NV, and Salem OR
www.lehrauto.com.
Jim Stommel, President
jim@lehrauto.com
916-646-6676
Mobile Concepts Technology (MCT)
mobileconceptstech.com
Located in Phoenix, AZ, Denver, CO, Spartanburg, SC, Houston, TX
Aaron Bauer, Vice President of Business Development
abauer@mobileconceptstech.com
480-299-3166
Rugged Depot
Located in Spartanburg, SC and Houston, TX
www.ruggeddepot.com
Claes Adler
claes.adler@ruggeddepot.com
888-337-3007
Route 1
Scottsdale, AZ
www.route1.com
Amy Wilbur
amy.wilbur@route1.com
561-314-9091 x4512
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Turn-Key Mobile, Inc.
Based out of Jefferson City, Missouri, and servicing the states of Missouri, Kansas,
Oklahoma, Arkansas, Mississippi, Texas, North and South Dakota.
www.turnkeymobile.com
Mike Southard, President
mike@turnkeymobile.com
573-893-9888
2D.
Describe your invoicing process. Is electronic invoicing available? Is summary invoicing available? Are
there other options on how an agency receives an invoice? Submit sample invoices.
Panasonic Connect relies on its Authorized Resellers to receive orders, issue invoices, and receive
payments. Each reseller has its own capabilities, however, most resellers are small businesses that
receive orders and issue invoices via email.
2E.
Describe how your firm measures performance including identification, calculation, tracking and
reporting of measurements. What is your stock fill percentage rate, by line item, of the orders filled
without backorders?
Panasonic Connect uses various methods to track performance including setting goals and tracking key
performance indicators against those goals. Since Panasonic Connect is a build to order manufacturer,
we do not maintain stock or inventory or have backorders. Orders are normally filled 100% as the order
triggers manufacturing.
2F.
State any return and restocking policy, and any fees, if applicable associated with returns.
Panasonic is a build to order manufacturer therefore Panasonic Connect does not allow returns.
Because of this, very few of our Authorized Resellers take returns. Some resellers will allow returns if
the package is unopened, however, may charge a 15-20% restocking fee. Please work directly with your
chosen reseller to resolve any product issues and Panasonic Connect will assist as best as possible.
2G.
Submit additional information that will aid the City in evaluating your proposal.
Please see uploaded files with collateral.
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3. Method of Approach - Product Requirements
3A.
Provide a detailed written response to each requirement describing how the products offered will
meet the Product Requirements of this solicitation for the City of Tucson and the national program.
Offerors shall identify and describe their categories. If a manufacturer is responding and proposing
resellers the manufacturer should clearly identify the products available from the manufacturer and
products available from reseller. For each proposed category, describe in detail and provide at a
minimum the following types of information:
1.
Identification and description of product categories offered
2.
Identification and description of sub categories
3.
Identification and description of manufacturers within each sub category.
Panasonic Connect is pleased to offer its TOUGHBOOK rugged computing devices in the
following product categories:
1. Ruggedized Laptops in the b. Fully-rugged and c. Semi-rugged categories
The TOUGHBOOK 40 Fully-rugged Laptop and the TOUGHBOOK 55 Semi-rugged Laptop are
manufactured by Panasonic Corporation.
Both the TOUGHBOOK 40 and TOUGHBOOK 55 are tested & certified to Mil Spec 810H, fully
meeting the requirements of the solicitation. Please refer to the provided third party testing
documentation and spec sheets provided in the Product Collateral file uploaded to OpenGov.
2. Ruggedized Tablets in the b. Fully-rugged category
The TOUGHBOOK 33 Fully-rugged 12” Windows Tablet, the TOUGHBOOK A3 Fully-rugged
10.1” Android Tablet, the TOUGHBOOK G2 Fully-rugged 10.1” Windows Tablet Laptop, and
the TOUGHBOOK S1 Fully-rugged 7” Windows Tablet are all manufactured by Panasonic
Corporation.
3. Accessories such as
a. vehicle mounts are manufactured by Havis and Gamber-Johnson
b. desktop replicators (a.k.a. port replicators) are manufactured by Havis and Gamber-
Johnson
c. docking stations are manufactured by Havis and Gamber-Johnson
d. batteries for TOUGHBOOK devices are manufacture by Panasonic Corporation
e. battery chargers for TOUGHBOOK batteries and devices
f. memory cards
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g. external drives
h. extended warranties to include batteries are provided by Panasonic ProServices using the
B2M solution
i. keyboards manufactured by Panasonic and I-Key
j. keyboard covers
k. backlit keyboards manufactured by Panasonic and I-Key
l. stylus manufactured by Panasonic and other
m. solid state drives by Pansonic
n. cases manufactured by InfoCase, Agora, Toughmate
o. touchscreens manufactured by Panasonic
p. aircard
q. cooling devices
r. Peripherals: xPAKs manufactured by Panasonic; other items by Nuance and ProGlove
s. other: RAM by Panasonic; Mobile Printers by Brother and Seiko
4. Ancillary Products
a. cradlepoint manufactured by Cradlepoint
b. antennas
c. other: Services such as Consulting, Deployment, Warehousing by Panasonic ProServices;
other services provided by Absolute, B2M Battery Monitoring, Warranty, Service; Crestron
Mounting Services for Audio Visual Products; Nuance (software); SOTI Mobile Device
Management; and VuLock Drive Screen
d. Other Technology Product Categories: Chargers by Lind; TOUGHBOOK Handhelds,
Displays and Projectors, Professional Audio and Visual equipment, Digital Signage, Lecture
Capture products all manufactured by Panasonic Corporation.
3B.
Describe how your firm will notify customers of new products.
Panasonic Connect’s Product Management team works closely with our Contracts, Marketing, Sales
and Reseller organizations to ensure customers are aware of products as soon as they are available to
be ordered. The campaign usually begins with “teaser” video distributed heavily throughout social
media. This is soon followed by training of the sales and reseller organizations, and special customer
promotions before launch. Once a product is released, Panasonic’s PR firm has arranged for reviews of
the products and other publications to make the public aware, driving demand and orders. As an
example, please search on our recent launch of the TOUGHBOOK 40 Rugged Laptop.
3C.
Describe the equipment solutions that are available that reduce the extreme heat that adversely
impacts and prevents the proposed equipment from operating.
Panasonic has always designed and tested its mobile computers to withstand a wide range of extreme
conditions including heat. Please see the brochure on the next page.
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3D.
Submit additional information that will aid the City in evaluating your proposal.
Please refer to collateral files uploaded to the OpenGov system with our proposal.
4. Method of Approach - Service Requirements
4A.
Provide a detailed written response to each requirement describing how the services offered will meet
the Service Requirements of this solicitation for the City of Tucson and the national program. For each
proposed category, describe and/or provide details explaining your capabilities. In your response
include information such as:
1. Policies and programs detailing your efforts in these areas.
1. Financing or Leasing
a. Capital
b. Operating
c. Other
Panasonic Connect works with 3rd party companies to offer Financing or Leasing options that
can be customized to an agency’s needs. Please contact your Authorized Reseller who will
work with your Account Manager to get details.
2. Consulting
a. Public safety equipment needs assessment and recommendation for upcoming use case
b. Grant assessment and writing
c. Other
Panasonic Connect’s ProServices department offers consulting. Panasonic engineers have years
of experience in a wide range of industries and deployments, and will work closely with your IT
team, both pre- and post-sale, to deploy the solution that addresses your specific challenges. All
Panasonic customers have access to our 24/7 help desk, as well as a team of field service
engineers for more complex issues.
Consulting services include:
• Infrastructure assessment. Panasonic ProServices can evaluate your current IT setup—
including imaging processes, networks, encryption, and endpoint security—and make
recommendations to provide a successful TOUGHBOOK deployment with optimized
performance.
• Product selection. Panasonic’s ProServices team can help select the right device for your
needs, making sure users have the capabilities they need and equipment that offers the
durability and reliability to support a high-performing team in even in the harshest conditions.
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• Worker ride-along. Our experts can go on site to observe firsthand how users use their devices
at the job site or in the vehicle to help validate what device is best suited for the job. They can
also recommend process improvements and mounting solutions to facilitate productivity and
comfort. • Image consulting. Once the right product is selected, we can review your image
creation process. We can help fine-tune the image, recommend Microsoft® best practices, and
identify any dependencies required for their application suite. Finally, following this review, we
create and test the image for operating system or driver issues, finalizing an optimal image for
production.
• IT staff augmentation. Our experts can extend IT staff resources by helping the customer
design and deploy new technology, including device configuration, mobile applications, and
integration into the existing IT infrastructure. Panasonic can provide short-term or long-term
staff augmentation contracts that enable Panasonic employees to implement recommendations
onsite.
• Training. Panasonic can train your IT staff on basic functions such as managing wireless
connections, screen calibration, battery management, and mobility software applications. We
also can provide device and in-vehicle mount installation training that allows the customer to
fine-tune their user experience (screen brightness, touchscreen sensitivity and calibration, and
cellular and Wi-Fi usage).
• Custom software development and integration. With new operating systems like Android® and
new mobile technology, a common challenge is how to migrate and integrate these with
existing systems. Panasonic experts can utilize our Rapid Application Development platform to
develop and deploy a new Android-based mobile application solution and integrate the solution
into existing systems.
3. Repairs
a. Onsite
b. Repair Facility
c. Other
Panasonic ProServices standard warranty offers repairs on devices at our Panasonic-owned
facilities in Kansas City, Kansas, and Memphis, Tennessee. All warranties cover shipping, so the
faster a RMA is filed, the faster a repair can be completed. Average repair time is two working
days.
Onsite trouble-shooting services may be offered by your Authorized Reseller, but all repairs must
be performed by Panasonic. For a fee, Panasonic can send repair techs to make on-site repairs.
4. Installation:
a. Provide installation services.
Panasonic Connect offers comprehensive vehicle solutions. No matter what type of vehicle your
workers operate—ambulance, utility truck, forklift, fire engine, or police interceptor—we offer
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custom in-vehicle mounting solutions and installation services. This helps to simplify installation
planning and management to maximize worker productivity and ensure easy serviceability.
We help select and install components such as vehicle mounts, vehicle power distribution, and
wireless routers. We also can supply customers with carefully designed accessory and mounting
kits to allow them to perform their own installations.
5. Protection Plus
a. List products.
b. Provide details.
Panasonic’s Protection Plus (accidental damage coverage) is available for TOUGHBOOK devices
and augments Panasonic’s standard warranty with no-fault accident protection. Protection Plus
covers one major repair each year. If the damage to a unit is beyond repair, Panasonic will
replace the entire device. With Protection Plus, companies experience minimal disruption,
decrease the time IT staff spend on unexpected repairs, and create more predictable budgets by
reducing surprise expenses.
6. Extended Warranties
a. List products.
b. Provide details.
Extend Panasonic’s standard warranty by up to two years, stretching coverage to match the
refresh cycle. you’re an extended warranty delivers peace of mind, uninterrupted worker
productivity, and significant reduction in out-of-warranty repair costs and IT workload.
ENHANCED WARRANTIES
• Protection Plus (accidental damage coverage). Augment Panasonic’s standard warranty with
no-fault accident protection. Protection Plus covers one major repair each year. If the damage
to a unit is beyond repair, Panasonic will replace the entire device. With Protection Plus,
companies experience minimal disruption, decrease the time IT staff spend on unexpected
repairs, and create more predictable budgets by reducing surprise expenses.
• Ultimate Care warranty. Designed for organizations that operate in extremely challenging
environments or wish to minimize risk for their mobile devices, this warranty offers the ultimate
peace-of-mind coverage for unlimited device breakage. With Ultimate Care, customers are
covered for repairs (shipped overnight to and from our National Service Centers) or replacement
of all major computer parts at no additional cost. This service can be customized to provide
service-level guarantees for dead-on-arrival devices, help-desk waiting time, repair turnaround,
and even unit failure rates.
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7. Training and Education
a. Onsite
b. Online
c. Offsite
Panasonic ProServices can develop training and education to meet an agency’s needs.
8. Customer Support Services: The policies and procedures for:
a. Replacements
b. Returns
c. Restocking charges
d. After hours service
e. After sales support
f. Out of stock
g. Order tracing
h. Technical feedback
i. Quality assurance for orders
j. Drop shipments
k. Online support
i. Customer
ii. Technical
l. Phone support
i. Customer
ii. Technical
m. Location, hours and staff quantity of call centers
n. other
These topics are addressed further in this document, beginning in section 4B.
9. Implementation
Panasonic Connect’s Deployment Services ensure that your TOUGHBOOK mobile computers
arrive in the field quickly and ready to work. We offer two levels of deployment services—
Premier and Bronze—ranging from initial services focused on immediate startup to longer-term
services that cover the device through the life of the warranty. We can design customized
packages of separately purchased services tailor-made for a customer’s work environment. All
options provide customized systems that are fully integrated into the customer’s organization
the moment they land in workers’ hands.
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• 100% guaranteed functionality testing. Our thorough 48-hour stress testing—twice as long as
the industry norm—ensures customers take possession of computers that work on arrival and
continue to function for years to come.
• Asset tagging and management. We attach asset tags that we create or the customer
provides and record the information in a deployment report for entry into the customer’s asset
management system.
• Disk image management. We catalog Windows® gold image(s) and keep them up to date with
any customer changes, using them both in the initial deployment of mobile assets and for
repairs, if necessary.
• Android firmware management. We catalog the deployed version of Android® firmware for
each device and support re-installation of a specific version of firmware post service as part of
our Android Premier Operating System Maintenance Program. This program ensures customer
devices receive important security updates and bug fixes via periodically released updates.
• Online service portal. We maintain complete service histories on all TOUGHBOOK mobile
computers sent into our National Service Centers. Customers can monitor this history to identify
service trends and identify potential user training needs.
• Deployment report. We create customized, detailed reports for each TOUGHBOOK device so
customers can track assets and warranty renewals, as well as manage wireless carrier
contracts.
• Accessory kitting services. We can integrate third-party accessories such as network adaptors,
barcode scanners, straps, and expansion modules with our TOUGHBOOK computers, perform
testing, and deploy the final customized computers.
• Custom BIOS. We work with your organization to customize the BIOS for TOUGHBOOK
Windows devices to any settings they specify and to show the company name on the splash
screen.
• Wireless activation. We can install SIM cards and coordinate wireless activation with the
customer’s carrier of choice, so each TOUGHBOOK device arrives prepared for WWAN access
right out of the box.
• Mobile device management (MDM) deployment services. We can provision handheld and
tablet devices within the existing MDM environment, so that all customizations, application
downloads, and security parameters are configured prior to delivery.
• Personalization. We affix each organization’s logo to their devices for increased brand
awareness with customers.
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10. Misplaces or Stolen device location
Panasonic Connect’s Mobility Application Services address the unique security challenges of
mobile computers, mobile device management, and driver safety with software from leading
partners. We can integrate this software into the customer’s system via our Solutions Services
and either deploy it on TOUGHBOOK devices before they are delivered or give customers the
option to deploy the software later, once the devices are in the field.
• Data and device protection. Increase control of TOUGHBOOK computers, even if they are off
the network or in the hands of an unauthorized user. This software, when purchased and
activated, provides a persistent connection to all of the organization’s TOUGHBOOK computers:
• Remotely locks the device or removes partial or all data.
• Reports demonstrated compliance with regulations such as the Criminal Justice Information
Services (CJIS), Health Insurance Portability and Accountability Act (HIPAA), and Sarbanes-Oxley,
as well as software licensing.
• Provides validation that data on the device has remained encrypted and uncompromised.
• Provides control of the device even if the hard drive or operating system is replaced.
11. Other Applicable Services. Value-add services not included in above categories
Panasonic Connect also offers the following services:
• Dual-factor authentication. This software allows the end-user customer to implement multiple
layers of log-on authentication to strengthen defense against unauthorized access and can
include facial recognition authentication. This offering strengthens Panasonic’s commitment to
assisting our customers in achieving CJIS or HIPAA certification compliance and supports many
forms of physical and logical authentication methods.
• Mobile device management (MDM) services. Our ProServices team can assist the customer’s
IT staff with implementing MDM solutions, as well as with deploying mobile devices via MDM
that they can monitor, manage, and update remotely. Our MDM services include applying
security updates and software upgrades, removing unauthorized software, and keeping devices
well-protected and under control.
• Driver distraction software. Improve driver safety with software that removes the distraction
of a mobile device while a vehicle is in motion without interfering with the transfer of voice or
data. This application can be customized to display information such as maps, dispatch, and
CAD, even while in motion, to keep the user informed.
• Speech-to-text software. Increase productivity and accuracy with speech-to-text software that
helps employees in the field dictate reports at a rate of 140 words per minute, twice as fast as
manual typing. With this application, employees such as insurance and property inspection
agents can file paperwork while incidents are fresh in their minds. Police officers, hospital
workers, and other public safety workers can use downtime for paperwork while keeping their
hands free and heads up to maintain situational awareness.
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• Multi-database authentication services. Together with dual-factor authentication and speech-
to-text software, this offering is part of a three-pronged strategy for a complete solution for
public safety customers who are obligated to design CJIS compliant operations.
2. Literature explaining your capabilities.
Please see the file uploaded to the OpenGov procurement system entitled “Panasonic Connect
Service Collateral”.
4B.
Describe how services will be distributed to the City of Tucson and nationwide If a manufacturer is
responding and proposing resellers the manufacturer should clearly identify the services provided by
the manufacturer and services provided by the reseller.
Panasonic is now one of the only OEM rugged PC manufactures who own and operate our own U.S.-
based service repair centers. The Panasonic Connect ProServices team has been supporting Panasonic
customers for almost 30 years. We have employees that specialize in IT and programming & servicing.
This team offers the ability to assist customers on various technical & software related issues. The
ProServices phone numbers do not have voicemail; customers or partners will always receive a live
person to consult with. In addition, the average tenure of a ProServices team member is approximately
8 years.
Of course our ProServices team works in conjunction with our Panasonic Authorized Resellers. Below is
a table identifying the services provided by the manufacturer and the services provided by the reseller:
Contract / Work Element:
Performed by:
Product design and engineering
Panasonic
Product manufacturing
Panasonic
Centralized product distribution
Panasonic
Centralized (U.S. Based) Warranty Repair
Panasonic
Centralized (U.S. Based) Parts Stock
Panasonic
Centralized (U.S. Based) Technical Support
Panasonic
On-line Product Configurator (integrated to
Authorized Reseller contract
websites)
Panasonic
Panasonic On-line Resources
o Master Contract Landing Page
o Product Data Sheets
o Solution Data Sheets
o Industry / Vertical Market Case Studies
o Cost of Ownership Analysis
o Product Statistics
o Warranty information
o Technical support contact directory
o FAQ’s
Panasonic
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Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
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o Product Registration
o Downloads
o BIOS Updates
o Driver Updates
o Product Manuals
o
Utilities
Pre-Sales Support
Panasonic / Authorized Resellers
Demo Unit Support
Panasonic / Authorized Resellers
Complaint Resolution
Panasonic / Authorized Resellers
Quality Assurance Plan (development /
management / reseller surveillance)
Panasonic
Environmental Program Management
Panasonic
Recycling / Take back Program
Management
Panasonic
Reporting
Panasonic / Authorized Resellers
Point of Sale Websites
o
Reseller’s Contract Landing Page
o
Complete PSS IAW requirements
o
On-line ordering IAW requirements
o
Invoice Reprint IAW requirements
o
Service options / agreements IAW
requirements
o
Required contact information
o
Designation of sales representatives
o
Purchase order tracking
o
Environmental program /
certification links
o
Links to recycle / take back programs
o
Catalog browsing capability
Authorized Resellers
Payment Acceptance / Electronic Payment
Processing
Authorized Resellers
End User Shipments
Authorized Resellers
On-site Technical and Warranty Support
Panasonic & Authorized Resellers
Returns (Non-Warranty / RMA)
Authorized Resellers
4C.
Describe the types of customer service available to agencies that use this contract:
Customer services surrounding an order, invoice and payment should go directly to the Panasonic
Authorized Reseller providing the sale. For customer services about warranty, repair, repair status, call
ProServices at 913-685-8855. ProServices Technical support can be reached 24 hours a day, 7 days a
week, 365 days a year at 1-800-LAPTOP5.
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4D.
Will the City of Tucson and Participating Agencies be assigned a dedicated service representative
and/or a dedicated service team?
In addition to the ProServices hotlines, an agency’s reseller of choice will act as the dedicated service
representative if that is desired. Supported by their Panasonic Connect’s Account Manager and Field
Engineering team, any issues should be able to be quickly resolved.
If a manufacturer is responding, provide a representative at the manufacturer level and for each
reseller.
Panasonic Connect provides Account Managers and Field Engineers throughout the country to closely
support our resellers and their customers.
If a dedicated customer service representative and/or team are assigned, what types of services does
the representative/team provide? How do you help the customer manage our account?
Panasonic Authorized Resellers, supported by their Panasonic Connect Account Managers and Field
Engineers, can easily provide the dedicated service an agency needs. An agency should work closely
with their reseller to determine scope of work and if there will be any fees associated with the desired
level of support.
4E.
How are problems resolved?
When a problem occurs, the first call should be made to an agency’s point of contact at their Panasonic
Authorized Reseller. That person will then work closely with their Panasonic Account Manager and
other Panasonic departments as needed to resolve the problem.
4F.
What response time is guaranteed when a customer service request is made?
Panasonic Connect ProServices does not offer a guarantee on response time, however, we strive to
ensure requests are handled immediately and meet our very high standards. For instance, all phone
calls and chat instant messages are to be answered by a live person, 24 hours a day, within 60 seconds
or less; and all email inquiries are to be responded to within one hour.
4G.
Do you measure/track the success of your customer service program? If so, how do you do this, and
what are your findings?
Absolutely! The ProServices team is very concerned about providing the best possible service so they
track their response times accordingly. For instance, the standard is that a caller should be speaking
with a live person within 60 seconds of calling. Currently, the ProServices team answers an average of
6000 calls per month for TOUGHBOOK users. 90% of calls are answered within 60 seconds or less with
the actual wait time averaging only 25-30 seconds.
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Another measurement monitored is abandoned calls, meaning how many callers phone in but then
hang up before speaking to a live person. ProServices standard to ensure that less than 5% of calls are
abandoned. Currently abandoned calls have averaged only 2% over the last 9 months.
Of course repair turnaround is a key performance indicator. ProServices averages two business days for
a typical TOUGHBOOK device repair. This combined with free 2nd day shipping for in-warranty repairs
helps return users to full productivity quickly.
4H.
Describe if technical support questions are handled the same way as a customer service request? If
not, describe the type(s) of technical support available, the location of technical support, and the hours
of technical support.
Panasonic Connect ProServices has two different phone lines:
Technical Support can be reached at 1-800-Laptop5 and is open 24 hours a day, 7 days a week, 365
days a year. Calls focus on trouble shooting and repairs.
Customer Service can be reached at 913-685-8855. It is available workdays, Monday through Friday,
6:30am – 6:00pm Central time. Customers can call this number to speak with a live person and check on
the status of a repair, any deployment inquiries, and general service information.
4I.
Submit additional information that will aid the City in evaluating your proposal
Please refer to the Service Collateral in the attachments section of this response that focuses of on the
various warranties and services provide by Panasonic ProServices.
4J.
What is the turnaround time for repairs? Describe the process. Are loaner products available?
From receipt of device until shipped for return, the average time a device in for repair with Panasonic
Connect ProServices is two business days.
If a unit fails to operate during the warranty period and in accordance with the standard warranty, the
unit will be repaired and returned with no cost for labor, parts, or shipping. To obtain service, please
follow the simple steps below.
First, contact Panasonic ProServices Technical Support by calling 1-800-LAPTOP5. Typical hold time is
less than one minute. A technician will enter the caller and product data into the database system,
determine the warranty status, and try to assist in resolving the issue during the call.
IN-WARRANTY REPAIRS
Once a qualified in-warranty hardware failure is determined, a Return Merchandise Authorization
(RMA) number will be issued:
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•
If the problem can be resolved by replacement of an item accessible to the caller — for example,
battery, AC adapter, hard drive (most models), CD/DVD drive (some models), memory module (some
models) — a Priority Exchange will be set up and a replacement device shipped overnight to the
designated location so you are up and running the next business day. The defective item is returned to
the Panasonic Service Center. Panasonic pays shipment in both directions.
•
If the unit needs to be returned for repair, the unit can be shipped, pre-paid, by Panasonic to the
Panasonic Service Center for repair and return. More than 80% of repairs are completed within two
business days of receipt at the service center. All units are thoroughly quality control checked before
they are shipped back to the customer to virtually eliminate repeat failures.
OUT-OF-WARRANTY REPAIRS
If a unit is determined to be out of warranty but repair is required, the unit may be shipped pre-paid by
the owner to the Panasonic Service Center.
•
An evaluation fee will be required to diagnose the repair so an estimate can be made of the
total cost of repair.
•
The service center will contact the customer for approval of the repair estimate, which includes
labor, parts, shipping, handling and any taxes, before repairs are made.
•
Once approved and payment terms are accepted, the unit is repaired and returned to the
customer.
LOANERS
Panasonic Connect ProServices does not have a loaner program, however, we do offer our “Hot-Swap”
warranty program that allows for an agency to have a 24-Hour Exchange Program that provides next-
business-day delivery of a customer-owned TOUGHBOOK device when a unit requires service. This
service helps minimize downtime and maximize productivity.
Hot Swap
The Hot Swap program requires customer-owned TOUGHBOOK computers to be stored at the
Panasonic ProServices facility. All TOUGHBOOK devices stored will be configured to an agency’s
requirements and maintain its-disk image. When a call is placed to the Panasonic Technical Support
hotline, a representative will either resolve the problem over the phone or ship a Hot Swap device for
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
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next-business-day (call must have been placed by 3pm Eastern time). The device needing repair will
then be returned to ProServices, repaired, and placed into the Hot Swap inventory for a future swap.
Hot Spare
An enhancement to the Hot Swap program is the Hot Spare program. It works exactly the same as Hot
Swap, but after the device is repaired, it is returned to the end user. When the Hot Spare program is
activated, the Panasonic ProServices receives the damaged unit, issues a spare unit while the repairs
are being made, and returns the original unit to the owner following service delivery completion. At the
end of the process, the spare unit is returned to the service center and prepared for the next use.
Hot Spare is a valuable option when specific assets are assigned to specific users, and it helps ensure
that the user maintains their assigned computer. It also reduces asset management hassles by not
requiring the customer to switch computers or change serial numbers and entitlements
Please see the brochure on the Hot Swap program in the attached Service collateral.
4K.
Describe the warranty period of products. Submit information on your warranty programs.
Panasonic-manufactured products warranties are provided by Panasonic. Third-Party warranties with
our Strategic Alliance Hardware and Software Partners are clearly established and communicated as
part of the partnership agreement. Panasonic will helps facilitate warranty service as a pass-through
from the Third-Party manufacturer.
•
Standard warranty. Our Standard warranty covers TOUGHBOOK® computers from defects in
materials and workmanship for three years and includes a priority parts exchange program and repair
service at no cost. It provides lifetime access to our U.S.-based technical support hotline; online access
to drivers, first-aid disks, BIOS updates, tools, utilities and manuals; free overnight delivery of customer-
replaceable parts and repaired units; and access to Panasonic field service personnel
•
Extended warranty. Extend your Standard warranty up to two additional years, stretching
coverage to match your refresh cycle. Extending your warranty delivers peace of mind, uninterrupted
worker productivity and significant reduction in out-of warranty repair costs and IT workload.
ENHANCED WARRANTIES
•
Protection Plus (accidental damage coverage) augments our Standard warranty with no-fault
accident protection. Protection Plus covers one major repair each year. And in cases when the damage
is beyond repair, we will replace the entire device. With Protection Plus, your workers experience
minimal disruption, and your IT staff doesn’t get sidetracked with unexpected repairs. This helps you
develop predictable budgets for entire projects without surprises.
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•
Ultimate Care warranty is designed for organizations that operate in extremely challenging
environments or wish to minimize risk for their mobile devices, this warranty offers the ultimate peace-
of-mind coverage for unlimited device breakage. With Ultimate Care, you are covered for repairs
(shipped overnight to and from our National Service Centers) or replacement of all major computer
parts at no additional cost. This service can be customized to provide service-level guarantees for dead-
on-arrival devices, help-desk waiting time, repair turnaround and even unit failure rates.
•
Smart Battery warranty covers one of the most common sources of downtime (and frustration)
for field workers is a drained battery. Our Smart Battery warranty monitors battery capacity so you are
prepared to switch it out when you need to, eliminating overnight emergency replacements and
keeping workers productive with fresh, new batteries.
•
Hard Drive No Return warranty. If your security policies dictate that you cannot return a hard
drive for repair or replacement, you can keep your faulty drive and Panasonic will send you a
replacement unit. You maintain complete control of your sensitive data at all times, as well as
compliance with CJIS or HIPAA requirements.
SPECIALIZED REPAIR SERVICES
•
24-Hour Hot Swap exchange. Get overnight delivery of a TOUGHBOOK laptop, tablet or
handheld if a unit fails. Instead of waiting for a repair, you’re immediately sent a device from an
inventory of customer-owned, pre-imaged computers stored at our National Service Centers.
Meanwhile, you send your damaged unit to Panasonic; we then repair it and place it back into your on-
demand inventory.
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5. Method of Approach - Technology Requirements
Describe your website and the ease-of-use for customers to perform the following types of tasks: to search for
products; to find alternate products (if a certain product is not available); to perform side-by-side price
comparison to products; to order products; to order products in advance (i.e., how far in advance of required
delivery date can an order be placed?); to track order status, to include backordered items; to determine
when an item was received and who received it; to restrict/block the ordering of certain line items and to
restrict/block the ordering of groups; to create approval paths/levels for orders, to include creating an
approval path for restricted items; to create a “favorites” list or other personalized list of frequently ordered
items; to create a “shared” list for an agency to use; to obtain online customer service; to receive online
training; to accept credit card payment (and describe the level of data offered; also describe your security
measures for credit card orders); to track their budget for purchases; to generate reports.
Since all ordering comes through the Panasonic Authorized Reseller channel, Panasonic does not offer these
services. However, there are some resellers who are able provide these services such as Mobile Concepts
Technology (MCT) of Phoenix, who is currently providing a custom portal with similar functionality for the
Arizona Department of Public Safety.
Describe additional functionality offered by your website.
Although Panasonic Connect does not offer an order tracking portal, we do offer a Service Gateway to help
with asset management. This self-service portal allows online opening of a service-related case, tracking of
case history, and details about your Panasonic products across all product lines. By providing a focused view of
your Panasonic assets, cases, and entitlements, we aim to optimize your experience and eliminate the strain of
complicated service issues. Please see the brochure in our Service Collateral file.
Describe the hours your website is applicable?
The Service Gateway is available 24 hours a day, 7 days a week, 365 days a year.
What are your hours of downtime, such as for system maintenance?
As needed. If the system will be down, users will be warned.
Does your website offer real time product availability?
No. Panasonic is a build to order manufacturer therefore our website will not reflect product availability.
However, our Authorized Resellers, working with their appropriate Authorized Distributors may be able to
show real-time product availability on their own websites or custom portals that they build for the agency.
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If volume discounts are proposed, does your website automatically offer the order size incentive? For
example, if an order reaches a certain amount, is a volume discount automatically offered and, if so, how is
that conveyed to the customer?
Any volume discounts or other types of incentives will be offered by the reseller channel.
Describe the types of email confirmations that your website generates. What events trigger an email going to
the customer?
This functionality depends on the chosen reseller. In general, resellers will send emails about order
confirmation, invoicing, etc.
Describe the registration process to set up new customers for your online ordering process. Is self-registration
available? If an agency does not want self- registration, are you available to assist in the registration process?
This functionality depends on the chosen reseller and their capabilities.
Describe if your website can be customized for an agency’s specific needs, such as placing our logo on your
website, associating an agency blanket purchase order number on all orders, creating a bulletin board or other
place to display customized messages, displaying approved configurations, naming certain fields (i.e., user
defined fields), etc.
This functionality depends on the chosen reseller and their capabilities.
Describe the types of online reporting that are available. Is customized reporting available?
This functionality depends on the chosen reseller and their capabilities.
Describe your online return process (if available).
This functionality depends on the chosen reseller and their capabilities.In general, since Panasonic Connect is a
build to order manufacturer, returns are rarely accepted.
Describe any third-party integration that you have successfully implemented. For example, is your website
integrated with any third-party procurement, financial, or purchasing/credit card systems?
This functionality depends on the chosen reseller and their capabilities.
Describe your strategic vision for your website – i.e., Is new functionality expected to be added? If so, describe
the functionality and the timeline for implementation. How often is the web redesigned? As technology
evolves (for example, new search engines are more robust), does your website evolve, too? Etc.
This functionality depends on the chosen reseller and their capabilities.
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6. Method of Approach - Reporting Requirements
Contractor shall provide and supply customized usage reports upon request from the City of Tucson or any
Participating Agency. At a minimum, the reports shall include the item number, item description,
manufacturer number, total quantity ordered, number of orders and total spend for the requested time
period. At a minimum, the City of Tucson requires an annual report within 30 calendar days of each contract
years end date.
Panasonic acknowledges Attachment F, Exhibit E Omnia Partners Contract Sales Reporting Template and
agrees to work with our Panasonic Authorized Resellers to provide the Agency Department of Procurement
with a copy of our resellers’ usage reports upon request or as scheduled.
7. Price Proposal
7A.
Provide price proposal as requested on the Price Page attached herein.
Please see the Pricing Page as uploaded within the OpenGov procurement system.
7B.
Provide details of and propose more aggressive pricing for volume orders, special manufacturer’s
offers, minimum order quantity, free goods programs, total annual spend, etc.
Panasonic Connect relies on our Authorized Resellers to provide more aggressive pricing for volume orders and
other incentivized purchasing. The Panasonic Connect sales team will work closely with the Authorized
Resellers to support competitive pricing initiatives which may result in pricing less than the discounts proposed
herein, but on a case by case basis.
7C.
Describe any government rebate programs that are offered.
At this time, Panasonic Connect is unaware of any particular government rebate programs. As programs come
available and we become aware of them, your Panasonic Account Manager will work with our reseller channel
to ensure public agencies are made aware and can take full advantage of any offers.
7D.
Provide information on any ordering methods – such as electronic ordering or payment via pCard or
EFT – or other criteria which entitle the using agency to additional discounts off of a manufacturer’s price list.
If so, please provide the percentage discount.
At this time, a survey of our highlighted Authorized Resellers for this contract do not offer discounts for using a
particular ordering or payment method, however, some will charge an additional fee for using credit cards, so
please confirm if any additional charges may be incurred prior to finalizing an order.
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Please note, the prices presented by Panasonic Connect with our response to this RFP are merely “not to
exceed” prices. An Authorized Reseller is allowed to and may offer additional discounts as they deem
appropriate, whether they are associated with volume of the order or other incentivized means.
7E.
The City anticipates new products within the categories described herein will be automatically
available to Participating Public Agencies at the same proposed pricing methodology indicated above. If new
products become available and will not be offered at the same pricing methodology, describe the proposed
verifiable pricing formula or guaranteed discount matrix for new products introduced.
Panasonic Connect does not anticipate adding new products that would fall outside the categories listed on the
proposed discount matrix. If for some unknown reason, a new product is introduced that would require a new
discount category, the Panasonic Connect Contracts Manager will work closely with the City of Tucson and
OMNIA Partners to update the price list and or amend the contract(s) as needed.
8. Qualifications & Experience
8A.
Provide a brief history and description of your firm.
Panasonic Connect North America is a Division of Panasonic Corporation of North America (PNA) based in
Newark, NJ, which is a wholly owned subsidiary of the Japan-based Panasonic Corporation.
Panasonic manufactures electronics for many industries. Panasonic Corporation of North America is
responsible for Panasonic’s branding, marketing, sales, service, product development, and R&D operations in
the United States and Canada. Panasonic Connect North America provides these functions for Panasonic’s
TOUGHBOOK® computer devices, video displays and projector systems, professional audio video solutions, food
locker solutions, digital signage, and factory automation (robotic welding) product lines.
Panasonic was established in 1918 by its founder, Konosuke Matsushita, and has been committed to the
progress and development of society and the well-being of people through its business activities, thereby
enhancing the quality of life throughout the world. Panasonic is over 100 years old and intends to be around
for at least another 150 more (yes, we actually have a plan for that far out!) We are committed to building
sturdy, reliable products that you don’t need to worry about, to turning requests and orders around quickly and
with integrity – we want you to know, we’re here for you.
For more information about Panasonic’s history, please visit
https://holdings.panasonic/global/corporate/about/history.html
8B.
Offeror is a reseller, provide proof your firm is an authorized reseller.
Not applicable as Panasonic Connect is responding as a manufacturer.
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8C.
Provide a summarization of your experience in performing work similar to that outlined in this
solicitation. Provide a minimum of three references for which your firm has provided the same solution
(please include company name, address, contact person, phone number and email address).
References from other public agencies, particularly municipal governments, with similar environmental
conditions as the City of Tucson are preferred.
Panasonic Connect is pleased to provide the following as reference as they are active customers near
the City of Tucson:
Phoenix, Arizona
Arron Sanders
(480) 529-0157
arron.sanders@phoenix.gov
620 West Washington Street
Phoenix, Arizona 85003
San Diego, California
Neil Torculas
(858) 492-5052
ntorculas@sandiego.gov
9601 Ridgehaven Court
San Diego, California 92123
Mesa, Arizona
Garrett Graham
(480) 644-3958
garrett.graham@mesaaz.gov
59 E 1st Street
Mesa, Arizona 85210
8D.
Provide resumes and three references (preferably from the public sector) for the primary customer
service representative(s). Resume(s) shall include their title within the organization, a description of
the type of work they would perform, the individuals' credentials, background, years of experience and
relevant experience, etc. References shall include the contact’s name, phone number, email, position,
organization, and the work which the Offeror performed for the reference.
Kelly Tinucci is Panasonic Connect’s Territory Account Manager for Arizona and, in addition to an
agency’s Authorized Reseller of choice, will be the primary customer service representative representing
Panasonic Connect to the agencies of the City of Tucson.
Kelly’s may be reached via phone at 480-404-0425 or email at kelly.tinucci1@us.panasonic.com
Kelly’s resume can be viewed at https://www.linkedin.com/in/kelly-tinucci-6298b61a6
Kelly has worked as an Account Manager her entire career. Fielding customer inquiries and taking care
of things is what she lives for.
Kelly has worked for Panasonic since March of 2018 servicing the public sector her the entire tenure.
Before working for Panasonic, Kelly worked for the Arizona powerhouse, Cox Business.
Below are a few customer references from her accounts:
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Contact’s name:
Timothy Ulery
Phone number: 623-930-3060
Email: tulery@glendaleaz.com
Position: Communications
Systems Technician
Organization:
Glendale Police Department
Kelly worked with this
customer to assist in
providing pricing and
information regarding
Panasonic TOUGHBOOK
products and services.
Contact’s name:
Sergeant Frailan Young
Phone number: 480-644-3737
Email:
Frailan.young@mesaaz.gov
Position: Sergeant
Organization:
Mesa Police Department
Kelly worked with this
customer to assist in providing
pricing and information
regarding Panasonic
TOUGHBOOK products and
services.
Contact’s name:
Aaron Bauer
Phone number: 480-299-3166
Email:
abauer@mobileconceptstech.com.
Position: Vice President
Organization:
Mobile Concepts Technology
Kelly works closely with this
Authorized Reseller to provide
excellent service and pricing to
Arizona agencies regarding
Panasonic TOUGHBOOK products
and services.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Response to Exhibit A – OMNIA Partners Contract
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1.0
Scope of National Cooperative Contract
Capitalized terms not otherwise defined herein shall have the meanings given to them in the Master
Agreement or in the Administration Agreement between Supplier and OMNIA Partners.
1.1
Requirement
The City of Tucson, AZ (hereinafter defined and referred to as “Principal Procurement Agency”),
on behalf of itself and the National Intergovernmental Purchasing Alliance Company, a Delaware
corporation d/b/a OMNIA Partners, Public Sector (“OMNIA Partners”), is requesting proposals
for Mobile Computing Solutions. The intent of this Request for Proposal is any contract between
Principal Procurement Agency and Supplier resulting from this Request for Proposal (“Master
Agreement”) be made available to other public agencies nationally, including state and local
governmental entities, public and private primary, secondary and higher education entities, non-
profit entities, and agencies for the public benefit (“Public Agencies”), through OMNIA Partners’
cooperative purchasing program. The Principal Procurement Agency has executed a Principal
Procurement Agency Certificate with OMNIA Partners, an example of which is included as Exhibit
D, and has agreed to pursue the Master Agreement. Use of the Master Agreement by any Public
Agency is preceded by their registration with OMNIA Partners as a Participating Public Agency in
OMNIA Partners’ cooperative purchasing program. Registration with OMNIA Partners as a
Participating Public Agency is accomplished by Public Agencies entering into a Master
Intergovernmental Cooperative Purchasing Agreement, an example of which is attached as
Exhibit C, and by using the Master Agreement, any such Participating Public Agency agrees that
it is registered with OMNIA Partners, whether pursuant to the terms of the Master
Intergovernmental Purchasing Cooperative Agreement or as otherwise agreed to. The terms and
pricing established in the resulting Master Agreement between the Supplier and the Principal
Procurement Agency will be the same as that available to Participating Public Agencies through
OMNIA Partners.
All transactions, purchase orders, invoices, payments etc., will occur directly between the
Supplier and each Participating Public Agency individually, and neither OMNIA Partners, any
Principal Procurement Agency nor any Participating Public Agency, including their respective
agents, directors, employees or representatives, shall be liable to Supplier for any acts, liabilities,
damages, etc., incurred by any other Participating Public Agency. Supplier is responsible for
knowing the tax laws in each state.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Response to Exhibit A – OMNIA Partners Contract
P a g e | 2
Panasonic Connect Comment: Please ensure that the final agreement reflects the use of resellers
in all transactions such as purchase orders, invoices, payments, etc., with the participating public
agency.
This Exhibit A defines the expectations for qualifying Suppliers based on OMNIA Partners’
requirements to market the resulting Master Agreement nationally to Public Agencies. Each
section in this Exhibit A refers to the capabilities, requirements, obligations, and prohibitions of
competing Suppliers on a national level in order to serve Participating Public Agencies through
OMNIA Partners.
These requirements are incorporated into and are considered an integral part of this RFP. OMNIA
Partners reserves the right to determine whether to make the Master Agreement awarded by
the Principal Procurement Agency available to Participating Public Agencies, in its sole and
absolute discretion, and any party submitting a response to this RFP acknowledges that any
award by the Principal Procurement Agency does not obligate OMNIA Partners to make the
Master Agreement available to Participating Procurement Agencies.
1.2
Marketing, Sales and Administrative Support
During the term of the Master Agreement OMNIA Partners intends to provide marketing, sales,
partnership development and administrative support for Supplier pursuant to this section that
directly promotes the Supplier’s products and services to Participating Public Agencies through
multiple channels, each designed to promote specific products and services to Public Agencies
on a national basis.
OMNIA Partners will assign the Supplier a Director of Partner Development who will serve as the
main point of contact for the Supplier and will be responsible for managing the overall
relationship between the Supplier and OMNIA Partners. The Director of Partner Development
will work with the Supplier to develop a comprehensive strategy to promote the Master
Agreement and will connect the Supplier with appropriate stakeholders within OMNIA Partners
including, Sales, Marketing, Contracting, Training, and Operations & Support.
The OMNIA Partners marketing team will work in conjunction with Supplier to promote the
Master Agreement to both existing Participating Public Agencies and prospective Public Agencies
through channels that may include:
A.
Marketing collateral (print, electronic, email, presentations)
B.
Website
C.
Trade shows/conferences/meetings
D.
Advertising
E.
Social Media
Panasonic Connect North America
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The OMNIA Partners sales teams will work in conjunction with Supplier to promote the Master
Agreement to both existing Participating Public Agencies and prospective Public Agencies
through initiatives that may include:
A.
Individual sales calls
B.
Joint sales calls
C.
Communications/customer service
D.
Training sessions for Public Agency teams
E.
Training sessions for Supplier teams
The OMNIA Partners contracting teams will work in conjunction with Supplier to promote the
Master Agreement to both existing Participating Public Agencies and prospective Public Agencies
through:
A.
Serving as the subject matter expert for questions regarding joint powers
authority and state statutes and regulations for cooperative purchasing
B.
Training sessions for Public Agency teams
C.
Training sessions for Supplier teams
D.
Regular business reviews to monitor program success
E.
General contract administration
1.3
Estimated Volume
The dollar volume purchased under the Master Agreement is estimated to be approximately $8
million annually.
While no minimum volume is guaranteed to Supplier, the estimated
annual volume is projected based on the current annual volumes among the Principal
Procurement Agency, other Participating Public Agencies that are anticipated to utilize the
resulting Master Agreement to be made available to them through OMNIA Partners, and
volume growth into other Public Agencies through a coordinated marketing approach between
Supplier and OMNIA Partners.
Panasonic Connect North America
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1.4
Award Basis
The basis of any contract award resulting from this RFP made by Principal Procurement Agency
will, at OMNIA Partners’ option, be the basis of award on a national level through OMNIA
Partners. If multiple Suppliers are awarded by Principal Procurement Agency under the Master
Agreement, those same Suppliers will be required to extend the Master Agreement to
Participating Public Agencies through OMNIA Partners. Utilization of the Master Agreement by
Participating Public Agencies will be at the discretion of the individual Participating Public Agency.
Certain terms of the Master Agreement specifically applicable to the Principal Procurement
Agency (e.g., governing law) are subject to modification for each Participating Public Agency as
Supplier and such Participating Public Agency may agree without being in conflict with the Master
Agreement as a condition of the Participating Agency’s purchase and not a modification of the
Master Agreement applicable to all Participating Agencies. Participating Agencies may request
to enter into a separate supplemental agreement to further define the level of service
requirements over and above the minimum defined in the Master Agreement (e.g., governing
law, invoice requirements, order requirements, specialized delivery, diversity requirements such
as minority and woman owned businesses, historically underutilized business, etc.)
(“Supplemental Agreement”). It shall be the responsibility of the Supplier to comply, when
applicable, with the prevailing wage legislation in effect in the jurisdiction of the Participating
Agency. It shall further be the responsibility of the Supplier to monitor the prevailing wage rates
as established by the appropriate department of labor for any increase in rates during the term
of the Master Agreement and adjust wage rates accordingly. In instances where supplemental
terms and conditions create additional risk and cost for Supplier, Supplier and Participating Public
Agency may negotiate additional pricing above and beyond the stated contract not-to-exceed
pricing so long as the added price is commensurate with the additional cost incurred by the
Supplier. Any supplemental agreement developed as a result of the Master Agreement is
exclusively between the Participating Agency and the Supplier (Contract Sales are reported to
OMNIA Partners).
All signed Supplemental Agreements and purchase orders issued and accepted by the Supplier
may survive expiration or termination of the Master Agreement. Participating Agencies’ purchase
orders may exceed the term of the Master Agreement if the purchase order is issued prior to the
expiration of the Master Agreement. Supplier is responsible for reporting all sales and paying
the applicable Administrative Fee for sales that use the Master Agreement as the basis for the
purchase order, even though Master Agreement may have expired.
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1.5
Objectives of Cooperative Program
This RFP is intended to achieve the following objectives regarding availability through OMNIA
Partners’ cooperative program:
A. Provide a comprehensive competitively solicited and awarded national agreement offering
the Products covered by this solicitation to Participating Public Agencies;
B. Establish the Master Agreement as the Supplier’s primary go to market strategy to Public
Agencies nationwide;
C. Achieve cost savings for Supplier and Public Agencies through a single solicitation process
that will reduce the Supplier’s need to respond to multiple solicitations and Public Agencies
need to conduct their own solicitation process;
D. Combine the aggregate purchasing volumes of Participating Public Agencies to achieve cost
effective pricing.
2.0
REPRESENTATIONS AND COVENANTS
As a condition to Supplier entering into the Master Agreement, which would be available to all Public
Agencies, Supplier must make certain representations, warranties and covenants to both the Principal
Procurement Agency and OMNIA Partners designed to ensure the success of the Master Agreement for
all Participating Public Agencies as well as the Supplier.
2.1
Corporate Commitment
Supplier commits that (1) the Master Agreement has received all necessary corporate
authorizations and support of the Supplier’s executive management, (2) the Master Agreement
is Supplier's primary “go to market” strategy for Public Agencies, (3) the Master Agreement will
be promoted to all Public Agencies, including any existing customers, and Supplier will transition
existing customers, upon their request, to the Master Agreement, and (4) that the Supplier has
read and agrees to the terms and conditions of the Administration Agreement with OMNIA
Partners and will execute such agreement concurrent with and as a condition of its execution of
the Master Agreement with the Principal Procurement Agency. Supplier will identify an executive
corporate sponsor and a separate national account manager within the RFP response that will be
responsible for the overall management of the Master Agreement.
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2.2
Pricing Commitment
Supplier commits the not-to-exceed pricing provided under the Master Agreement pricing is its
lowest available (net to buyer) to Public Agencies nationwide and further commits that if a
Participating Public Agency is eligible for lower pricing through a national, state, regional or local
or cooperative contract, the Supplier will match such lower pricing to that Participating Public
Agency under the Master Agreement.
2.3
Sales Commitment
Supplier commits to aggressively market the Master Agreement as its go to market strategy in
this defined sector and that its sales force will be trained, engaged and committed to offering the
Master Agreement to Public Agencies through OMNIA Partners nationwide. Supplier commits
that all Master Agreement sales will be accurately and timely reported to OMNIA Partners in
accordance with the OMNIA Partners Administration Agreement. Supplier also commits its sales
force will be compensated, including sales incentives, for sales to Public Agencies under the
Master Agreement in a consistent or better manner compared to sales to Public Agencies if the
Supplier were not awarded the Master Agreement.
3.0
SUPPLIER RESPONSE
Supplier must supply the following information for the Principal Procurement Agency to determine
Supplier’s qualifications to extend the resulting Master Agreement to Participating Public Agencies
through OMNIA Partners.
3.1
Company
A. Brief history and description of Supplier to include experience providing similar products and
services.
Panasonic Connect North America is a Division of Panasonic Corporation of North America
(PNA) based in Newark, NJ, which is a wholly owned subsidiary of the Japan-based
Panasonic Corporation.
Panasonic manufactures electronics for many industries. Panasonic Corporation of North
America is responsible for Panasonic’s branding, marketing, sales, service, product
development, and R&D operations in the United States and Canada. Panasonic Connect
North America provides these functions for Panasonic’s TOUGHBOOK® computer devices,
video displays and projector systems, professional audio video solutions, food locker
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solutions, digital signage, and factory automation (robotic welding) product lines, most of
which are proposed for this contract.
Panasonic was established in 1918 by its founder, Konosuke Matsushita, and has been
committed to the progress and development of society and the well-being of people through
its business activities, thereby enhancing the quality of life throughout the world. Panasonic
is over 100 years old and intends to be around for at least another 150 more (yes, we
actually have a plan for that far out!). We are committed to building sturdy, reliable,
dependable products and to turning requests and orders around quickly and with integrity.
For more information about Panasonic’s history, please visit
https://holdings.panasonic/global/corporate/about/history.html
Panasonic Connect currently has direct procurement contracts and or state participating
addendums with 46 lead agencies.
B. Total number and location of salespersons employed by Supplier.
Panasonic Connect has over 80 sales associates who support our Panasonic Authorized
Resellers and their customers involved with proposed product lines, as well as the state and
local public sector customer-base (police, sheriff, fire, ems, education, etc.). Our sales
associates are located across the nation, in or near the territory they support to ensure timely
response.
C. Number and location of support centers (if applicable) and location of corporate office.
Panasonic Connect, a division of Panasonic Corporation of North America, is located at the
headquarters of Panasonic Corporation of North America in Newark, New Jersey.
Panasonic Connect has two ProServices support centers, both centrally located. One is in
Kansas City, Kansas, and the other is in Memphis, Tennessee.
Our sales organization and field engineers, intentionally stationed in territories across the
country, are close by to quickly assist their territory’s Panasonic Authorized Resellers and
customers.
Panasonic Connect North America June 30, 2022
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D. Annual sales for the three previous fiscal years.
Annual sales for each fiscal year ending March 31st for Panasonic Corporation (global) are:
For additional information, please refer to Panasonic Corporation’s (global) Financial
Summary included with the requested documentation file uploaded to the OpenGov system
along with our proposal.
a. Submit FEIN and Dunn & Bradstreet report.
The FEIN for Panasonic Corporation of North America is 36-2786846.
Please see the latest Dunn & Bradstreet report for Panasonic Corporation N.A. uploaded as a
separate file on the OpenGov system.
E. Describe any green or environmental initiatives or policies.
Panasonic Corporation’s Environmental Statement
Fully aware that humankind has a special responsibility to respect and preserve the delicate
balance of nature, we at Panasonic acknowledge our obligation to maintain and nurture the
ecology of this planet. Accordingly, we pledge ourselves to the prudent, sustainable use of
the earth’s resources and the protection of the natural environment while we strive to fulfill
our corporate mission of contributing to enhanced prosperity for all.
Panasonic Connect North America June 30, 2022
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Panasonic Corporation’s Environmental Action Guideline
Toward achieving a sustainable society, we will strive to develop our business through the
creation of environmental value. For this purpose, we will address environmental challenges
through our business activities and will expand our environmental initiatives based on
collaboration with stakeholders.
(1) Initiatives to address environmental challenges
- We will reduce CO2 emissions through production activities and products/services.
- We will work to efficiently use resources by pursuing Recycling-oriented Manufacturing.
- We will conserve water resources through efficient use of water and prevention of
contamination.
- We will reduce the impact of chemical substances on human health and the environment.
- We will consider and conserve biodiversity.
(2) Initiatives based on collaboration with stakeholders
- We will provide products and services that create environmental value for customers
with our technical strengths.
- We will expand our environmental contributions with our partner companies.
- We will deepen communications with local communities and work as a team to address
environmental challenges.
F. Describe any diversity programs or partners supplier does business with and how
Participating Agencies may use diverse partners through the Master Agreement. Indicate
how, if at all, pricing changes when using the diversity program. If there are any diversity
programs, provide a list of diversity alliances and a copy of their certifications.
Panasonic Corporation’s first Basic Business Principle is “Contribution to Society,” which was
Matsushita stated, “we will devote ourselves to the progress and development of society
and the well-being of people through our business activities, thereby enhancing the quality
of life throughout the world.”
As a result of this deep and long-lasting company culture, social impact is part of our DNA. It
shows up in many ways across the organization, from the work of the Panasonic Foundation
and our Office of Social Impact, to Panasonic’s Supplier Diversity Program.
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COMMUNITY INCLUSION
“Education is one of the most important drivers of economic development and growth”
The Panasonic Foundation was created in 1984 by the Matsushita Electric Corporation of America (now known
as Panasonic) as a gesture of thanks to the United States and as a way of contributing to American society.
From its beginning, the Foundation’s mission has been to advance an equity agenda for the improvement of
PreK–12 public education in the United States. For the past three decades, the Panasonic Foundation has been
rooted in supporting equity & educational excellence for all students by investing in systemic change and
capacity building requiring a top-down approach, with the vision of increasing educational opportunities for
students to succeed in the global 21st century.
Education is proven to foster economic development and reduce economic disparities. Today more than ever,
education is, and must be, the great equalizer. We now live in a world where the jobs of the future will require
more than “basic skills.” By 2030, two-thirds of the fastest growing industries will require a postsecondary
credential or degree. We know that far too many students are not being prepared for a post-secondary
education and for success in the global workforce. Challenges in our U.S. educational system persist, especially
for low-income and minority students. Therefore, Panasonic is focused on closing the access and opportunity
gap to alleviate educational inequities by providing Title I schools (schools with large concentrations of
poverty) with quality STEAM programming.
WORKFORCE DIVERSITY
At Panasonic, we believe that it is essential to create an organizational culture in which all individual
employees can fully deploy their talents regardless of age, gender, or nationality. Thus, we regard the
promotion of diversity as a crucial part of our business strategy, provide a broad range of opportunities for
anyone with ability and ambition, and actively strive to create a rewarding work environment.
In fiscal 2011, Panasonic developed and implemented our Global Diversity Policy, which states that Panasonic
is a collection of people with various backgrounds and diverse traits in terms of gender, age, race, belief,
religion, nationality, sexual orientation, and gender identity. Each person has various differences and ideas. By
sharing these ideas across countries and business areas, we can create more innovative values. Panasonic
Corporation of North America is committed to building and maintaining a workforce as diverse as the
communities we serve.
The Panasonic DEI Employee Council working with PNA’s Office of Social Impact was created to help foster an
inclusive environment that allows employees to feel valued and empowered. Its mission is to create a
workplace that attracts and retains top talent and values diverse thoughts and experiences to support the
strategies and actions around Diversity, Equity, and Inclusion at Panasonic.
The Diversity & Inclusion (D&I) Program at Panasonic Corporation of North America includes Business Impact
Groups, which include Rise (supporting women), Veterans Group, PRISM (supporting LGBTQ), and Level Up
Panasonic Connect North America June 30, 2022
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(Millennials) launched in 2019. In June 2020, we launched a new Business Impact Group called the BLAAC
(Black, Latino, African American, and Caribbean) Employee Network.
These groups are just one way that we that we support the recruitment, retention, and internal advancement
of a diverse workforce. Our efforts in inclusion and diversity have led us to receive many awards including:
Women Engineer Magazine STEM Workplace Diversity Magazine Minority Engineer Magazine
Top 50 Employers for Top 50 Employers for Top 50 Employers for
2018 & 2020 2018 2018
At Panasonic North America, Equity and Inclusion is at the heart of our talent acquisition strategy. 37% of our
overall management team is from historically underrepresented groups and 29% of our leadership in North
America is female, with this number continuing to increase year-over-year. Additionally, as of June 2020,
individuals with disabilities represented 2.35% of the Panasonic Corporation workforce globally.
SUPPLIER DIVERSITY
Panasonic Connect’s TOUGHBOOK products are used by many federal and state government agencies that
encourage the utilization of small, diverse, minority, and veteran-owned resellers to be a part of our channel
model. This initiative led to the creation of PNA’s Supplier Diversity Program.
Panasonic’s Supplier Diversity Program was established to ensure Small Businesses are offered the maximum
opportunities to establish ongoing business relationships with us. And while PNA has always welcomed small
and diverse suppliers who can add value to our organization, we’re happy to have a program that focuses on
these high-quality small and diverse service providers.
RESELLER DIVERSITY
Panasonic Connect currently has no mechanism to collect and analyze data on the diversity of its channel
partners. However, with diversity, equity, and inclusion now high priorities for the company, it is assessing
ways to measure the diversity of its channel and ensure that its partners represent the diversity of its customer
base and the population in general.
In the listing of the Panasonic Authorized Resellers approved to sell off this contract, we have noted those with
special designations.
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G. Indicate if supplier holds any of the below certifications in any classified areas and include
proof of such certification in the response:
a. Minority Women Business Enterprise
Yes
No
If yes, list certifying agency: ___________________________________
b. Small Business Enterprise (SBE) or Disadvantaged Business Enterprise
(DBE)
Yes
No
If yes, list certifying agency: ___________________________________
c.
Historically Underutilized Business (HUB)
Yes
No
If yes, list certifying agency: ___________________________________
d. Historically Underutilized Business Zone Enterprise (HUBZone)
Yes
No
If yes, list certifying agency: ___________________________________
e. Other recognized diversity certificate holder
Yes
No
If yes, list certifying agency: ____________________________________
H. List any relationships with subcontractors or affiliates intended to be used when providing
services and identify if subcontractors meet minority-owned standards. If any, list which
certifications subcontractors hold and certifying agency.
Panasonic Connect has vetted and approved the following Authorized Resellers to sell off of
the City of Tucson / OMNIA Partners cooperative agreement:
Academic Technologies
Located in Jackson, MS; Ridgeland, MS; Birmingham, AL
www.academictechinc.com
Christy Rogers
christy@academictechinc.com
703-501-9893
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Adwar Video
Located in Farmingdale, NY
www.adwarvideo.com
Pam Dandic, Office Manager
pam@adwarvideo.com
631-777-7070 x120
Pivot Technology Services Corp. d/b/a Computacenter
Servicing Texas, East Coast, Midwest United States
www.computacenter.com/us
Johanna Daily, Senior Financial Analyst
johanna.daily@computacenter.com
210-885-1969
CDS Office Technologies
Locations in Springfield IL (Corporate Headquarters), Bloomington IL, Champaign
IL, Chicago IL, Davenport IA, Marion IL, Peoria IL, Quincy IL, St. Louis MO
www.cdsofficetech.com
Mark Gottlieb, Senior Account Manager
mgottlieb@cdsot.com
630-677-1315
Code 3 Technology
Located in Mesa, AZ
www.code3technology.com
Clay Jeppsen, President
clay@code3technology.com
480-888-6401
Diversified US
Headquartered in New Jersey with 35 offices nationwide
https://onediversified.com
Brad Thomas
bthomas@onediversified.com
866-447-1004
GovDirect (WOMEN OWNED)
www.govdirect.com
Located in Clearwater, Florida
Brian Robbins, Director of Public Sector Solutions
brobbins@govdirect.com
888-868-4431
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Law and Order Technology, LLC
Located in Fort Lauderdale, Florida, and Fuquay-Varina, North Carolina
www.lawandordertechnology.com
Rodney Spell, Vice President
rodney@lawandordertechnology.com
954-281-505
Lehr Auto
Sacramento CA, Pittsburg CA, Anaheim CA, Hayward CA, Reno NV, and Salem OR
www.lehrauto.com.
Jim Stommel, President
jim@lehrauto.com
916-646-6676
Mobile Concepts Technology (MCT)
mobileconceptstech.com
Located in Phoenix, AZ, Denver, CO, Spartanburg, SC, Houston, TX
Aaron Bauer, Vice President of Business Development
abauer@mobileconceptstech.com
480-299-3166
Rugged Depot
Located in Spartanburg, SC and Houston, TX
www.ruggeddepot.com
Claes Adler
claes.adler@ruggeddepot.com
888-337-3007
Route 1
Scottsdale, AZ
www.route1.com
Amy Wilbur
amy.wilbur@route1.com
561-314-9091 x4512
Turn-Key Mobile, Inc.
Based out of Jefferson City, Missouri, and servicing the states of Missouri, Kansas,
Oklahoma, Arkansas, Mississippi, Texas, North and South Dakota.
www.turnkeymobile.com
Mike Southard, President
mike@turnkeymobile.com
573-893-9888
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I.
Describe how supplier differentiates itself from its competitors.
Panasonic invented the rugged computing category in 1996 and continues to be the market
leader in rugged computing. Why? Panasonic’s manufacturing standards are unsurpassed.
Unlike our competitors, Panasonic is one of the few remaining core OEM PC manufacturers,
which means we still design and manufacture many key components in Panasonic
TOUGHBOOK® laptop products.
While many manufactures claim to meet similar MIL-STD-810 testing standards, all rugged
devices are simply not created equal. Panasonic can offer an agency a “’Service Level
Agreement” that commits to our reliability, low failure rates, and service & support based on
the specific customer and the product(s) that they are using in their Panasonic solution. We
proudly stand behind our 50+ years of research, design, and innovation.
J.
Describe any present or past litigation, bankruptcy or reorganization involving supplier.
Panasonic Connect North America has not been involved in any litigation, bankruptcy, or
reorganization.
K. Felony Conviction Notice: Indicate if the supplier:
a. is a publicly held corporation and this reporting requirement is not applicable;
Panasonic Connect North America is a division of Panasonic Corporation of North
America, which is a wholly owned subsidiary of Panasonic Corporation, a publicly held
corporation headquartered in Osaka, Japan. Panasonic Corporation is listed on the
Tokyo Stock Exchange; our TSE Securities Code is 6752.
This reporting requirement is not applicable.
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b. is not owned or operated by anyone who has been convicted of a felony; or
Not applicable to Panasonic.
c.
is owned or operated by and individual(s) who has been convicted of a felony and
provide the names and convictions.
Not applicable to Panasonic.
L.
Describe any debarment or suspension actions taken against supplier
Panasonic Connect North America has not been debarred or suspended.
3.2
Distribution, Logistics
A. Each offeror awarded an item under this solicitation may offer their complete product and
service offering/a balance of line. Describe the full line of products and services offered by
supplier.
Panasonic Connect is pleased to offer our TOUGHBOOK rugged computing devices (laptops,
tablets, and handhelds) as well as supporting services and accessories, and other related
technologies such as video display, projectors, professional audio video equipment, lecture
capture equipment, and digital signage.
Please refer to the files included with our proposal entitled “Product Collateral” and
“Services Collateral.”
B. Describe how supplier proposes to distribute the products/service nationwide. Include any
states where products and services will not be offered under the Master Agreement,
including U.S. Territories and Outlying Areas.
When an order is placed with a Panasonic Authorized Reseller, that order then passes to the
Distributor and then to Panasonic Connect for manufacturing at a Panasonic-owned factory
in either Japan or Taiwan (both countries are Trade Agreements Act (TAA) compliant). After
manufacturing, TOUGHBOOK devices are flown to the United States on commercial
transport and delivered to the appropriate service center. All TOUGHBOOK services
(software configuration, deployment, repair, call center, warehousing, etc.) are performed
at one of two U.S.-based Panasonic-owned ProServices Centers. TOUGHBOOK laptops and
tablets are deployed from our Center in Kansas City, Kansas, and TOUGHBOOK handheld
devices are deployed from at our Center in Memphis, Tennessee. Each facility is at least
25,000 square feet.
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After configuration, devices are shipped from the appropriate facility via FedEx 2nd day air
to the customer-designated location – no matter where it may be (within law). However, if
there are over 40 units in the order, then we palletize the devices and ship them via 3-5 day
transport.
Deliveries will be made to the designated location, whether that is the agency’s front desk or
to an installation team; however, if palletized, the chosen reseller may need to receive the
shipment and deliver devices to the customer’s desk.
C. Describe how Participating Agencies are ensured they will receive the Master Agreement
pricing; include all distribution channels such as direct ordering, retail or in-store locations,
through distributors, etc. Describe how Participating Agencies verify and audit pricing to
ensure its compliance with the Master Agreement.
All participating agencies may access either of two websites where the Pricing and the
Terms of the OMNIA Partners Cooperative Agreement may be found:
https://na.panasonic.com/us/government-contracts/national-ipa-contract
and the OMNIA Partners Panasonic microsite:
https://www.omniapartners.com/publicsector/suppliers/panasonic/overview
These two websites provide contract details and pricing, which can be used to audit pricing
and ensure compliance with the Master Agreement terms.
D. Identify all other companies that will be involved in processing, handling or shipping the
products/service to the end user.
The procuring agency’s chosen Authorized Reseller will work with a Panasonic Distributor
(usually Ingram Micro or Synnex) to place the order with Panasonic Connect North America.
The order then will be sent to Panasonic Connect in Japan for manufacturing at one of two
Japanese-owned factories in either Japan or Taiwan.
The manufactured devices will be flown on commercial airliners to the appropriate
Panasonic-owned ProServices facility for final configuration and deployment. Devices are
then shipped via Fed Ex or another major transport company to the designated delivery
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address. If installation is purchased via the Master Agreement, Mobile Mounts will be
subcontracted to perform the installations, usually at the customer location.
E. Provide the number, size and location of Supplier’s distribution facilities, warehouses and
retail network as applicable.
All TOUGHBOOK services (software configuration, deployment, repair, call center,
warehousing, etc.) are performed at one of two U.S.-based Panasonic-owned ProServices
Centers. TOUGHBOOK laptops and tablets are deployed from our Center in Kansas City,
Kansas, and TOUGHBOOK handheld devices are deployed from at our Center in Memphis,
Tennessee. Each facility is at least 25,000 square feet.
3.3
Marketing and Sales
A. Provide a detailed ninety-day plan beginning from award date of the Master Agreement
describing the strategy to immediately implement the Master Agreement as supplier’s
primary go to market strategy for Public Agencies to supplier’s teams nationwide, to include,
but not limited to:
i.
Executive leadership endorsement and sponsorship of the award as the public sector
go-to-market strategy within first 10 days
ii.
Training and education of Supplier’s national sales force with participation from the
Supplier’s executive leadership, along with the OMNIA Partners team within first 90
days
Panasonic’s executive leadership is committed to the examination of customer needs
and the development of new solutions addressing these needs. To this end,
Panasonic is including new customer-focused solutions that are peripheral to our
mobile computing technology. Within the first 10 days of award, Panasonic’s sales
leadership will announce the contract award and note OMNIA Partners as the initial
contract vehicle offering these new solutions. The OMNIA Partners contract will be
used as our first and primary go-to-market strategy for new ruggedized computers,
peripheral equipment, and peripheral solutions for public agencies and universities
across the country.
During the first 90 days of the contract, Panasonic will promote sales of the latest
solutions and mobile computing and peripheral equipment/accessories across all
public safety, K-12, and higher education verticals. In preparation, Panasonic’s
Contract Manager will train all sales team members and authorized contract
resellers on the terms and conditions of the OMNIA Partners contract,
Panasonic Connect North America June 30, 2022
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products/solutions offered, and contract pricing. Panasonic’s Contract Manager also
will train resellers on the mandatory monthly reporting and administrative fee
payment to ensure all sales are captured.
The Panasonic sales team, including inside sales team members, territory account
managers, area sales representatives, and all selected resellers will be introduced to
the OMNIA Partners sales teams, including those working in the K–12, higher
education, and public sector verticals. All sales team members also will be registered
as users of the OMNIA Partners Connect tool and trained on the use of this tool.
Panasonic will use the Connect tool’s search functionality to leverage key data to
further progress leads.
During the first 90 days, Panasonic will use updated OMNIA Partners’ participation
lists for quick access to updated member information, which will be a critical
component of our targeted marketing campaigns for each of the different verticals.
Initial campaigns will focus on the recently introduced fully rugged TOUGHBOOK FZ-
40 clamshell, as well as such peripherals as indoor and outdoor digital signage and
our new lecture capture solutions. Using the Connect tool in conjunction with end-
user agency participation lists, Panasonic will identify the largest target audience for
these marketing efforts, pull key data points to support the selling cycle, and distill
data for monitoring future improvements.
Panasonic’s initial marketing campaigns will include a mix of social media, email
drips, website links, case studies, microsite updates, and limited time promotional
discounts.
B. Provide a detailed ninety-day plan beginning from award date of the Master Agreement
describing the strategy to market the Master Agreement to current Participating Public
Agencies, existing Public Agency customers of Supplier, as well as to prospective Public
Agencies nationwide immediately upon award, to include, but not limited to:
i.
Creation and distribution of a co-branded press release to trade publications
ii.
Announcement, Master Agreement details and contact information published on the
Supplier’s website within first 90 days
iii.
Design, publication and distribution of co-branded marketing materials within first 90
days
iv.
Commitment to attendance and participation with OMNIA Partners at national (i.e.
NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter
Meetings, Regional Cooperative Summits, etc.) and supplier-specific trade shows,
conferences and meetings throughout the term of the Master Agreement
Panasonic Connect North America June 30, 2022
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P a g e | 20
v.
Commitment to attend, exhibit and participate at the NIGP Annual Forum in an area
reserved by OMNIA Partners for partner suppliers. Booth space will be purchased and
staffed by Supplier. In addition, Supplier commits to provide reasonable assistance to
the overall promotion and marketing efforts for the NIGP Annual Forum, as directed
by OMNIA Partners.
vi.
Design and publication of national and regional advertising in trade publications
throughout the term of the Master Agreement
vii.
Ongoing marketing and promotion of the Master Agreement throughout its term
(case studies, collateral pieces, presentations, promotions, etc.)
viii.
Dedicated OMNIA Partners internet web-based homepage on Supplier’s website with:
OMNIA Partners standard logo;
Copy of original Request for Proposal;
Copy of Master Agreement and amendments between Principal Procurement
Agency and Supplier;
Summary of Products and pricing;
Marketing Materials
Electronic link to OMNIA Partners’ website including the online registration
page;
A dedicated toll-free number and email address for OMNIA Partners
Panasonic Connect North America is pleased to provide a 90-day contract marketing
and support plan that is designed specifically for the initiation and promotion of the
new OMNIA Partners Mobile Computing Solutions contract. Working with our
nationwide sales team and our designated authorized reseller partners, we can
continue to build on this initial summary plan.
The Panasonic Connect sales and marketing teams, in collaboration with our
designated authorized reseller partners and (where applicable) the OMNIA Partners
Marketing representative(s), will compose and coordinate the following marketing
campaigns:
Customized, co-branded flyers to promote the OMNIA Partners contract (see
example below).
Creation and distribution of an initial co-branded press release concerning
contract award/availability and continuing contract advertisements to trade
publications.
Social media awareness campaigns directing customers to the Panasonic OMNIA
Partners web portal and the OMNIA Partners Panasonic microsite to learn more
about the contract and contact us if interested.
Panasonic Connect North America June 30, 2022
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Response to Exhibit A – OMNIA Partners Contract
P a g e | 21
Call campaigns by Panasonic Authorized Resellers to reach out to customers to
inform them of the contract and any promotions.
Customer visits (in person and via teleconference) from Panasonic’s Channel
Managers and Territory Account Managers to evangelize the contract.
Reseller partners outbound program to their customers.
Webinars to educate and inform Panasonic resellers on how best to utilize the
new OMNIA Partners contract.
Conference calls and webinars to educate customers on the value proposition of
the contract.
Participate on Advisory Councils with customers to promote contract awareness.
Offer demo units to customers for no-cost product evaluations, if applicable.
Email campaign, blogs, and social media engagement by Panasonic Connect
Channel Managers and Territory Account Managers.
Case studies with specific end-user solutions.
Similar to its current OMNIA Partners Mobile Computing Contract web page and the
Panasonic microsite on the OMNIA Partners website, Panasonic’s dedicated OMNIA
Partners Mobile Computing Contract website for the new contract will include:
OMNIA Partners standard logo
Copy of original Request for Proposal
Copy of OMNIA Partners master contract and all amendments between the
Principal Procurement Agency (i.e., City of Tucson) and Panasonic Connect
North America
Summary of products and pricing
Marketing materials
Electronic link to OMNIA Partners’ website, including the online registration
page
A dedicated toll-free number and email address for OMNIA Partners.
In addition to this Panasonic-owned website, Panasonic Connect will work with
OMNIA Partners to make available and maintain a microsite on the OMNIA Partners
website.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
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P a g e | 22
The Panasonic Connect sales/reseller and contracts teams also will attend/participate in
local, regional, and national trade shows, including:
State Technology Forums
Digital Government
Summits
Government IT
Symposiums
LEIM
CACP Annual Conference
National Sheriffs (NSA)
Police Security Expo (PSE)
Fire Chiefs Summit
CJIS Annual Training
Fire Rescue (FRI)
NIGP Annual Forum
Urban Shield
COPSWEST
IACP
Panasonic Connect North America June 30, 2022
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P a g e | 25
C. Describe how Supplier will transition any existing Public Agency customers’ accounts to the
Master Agreement available nationally through OMNIA Partners.
Panasonic Connect will always put the wants and needs of its customers first and foremost.
When working with Public Agencies, Panasonic will offer the OMNIA Partners contract as an
option, stressing the competitive solicitation/award, wide product line availability, ease of
contract use, and availability of other products and services, if needed, through other
OMNIA Partners contracts, pointing out how using the OMNIA Partners Master Agreement
contract will help the agencies save time and money throughout the procurement process.
Include a list of current cooperative contracts (regional and national) Supplier holds and
describe how the Master Agreement will be positioned among the other cooperative
agreements.
Below is a list showing Panasonic Connect’s current cooperative contracts that we directly
hold:
PANASONIC CONTRACTS
TYPE
NASPO ValuePoint Master Contract
Lead State—Minnesota
National Cooperative
Alaska
State Participating Addendum (NASPO)
Arizona
State Participating Addendum (NASPO)
Arkansas
State Participating Addendum (NASPO)
California
State Participating Addendum (NASPO)
Colorado
State Participating Addendum (NASPO)
Connecticut
State Participating Addendum (NASPO)
Delaware
State Participating Addendum (NASPO)
Florida
State Participating Addendum (NASPO)
Hawaii
State Participating Addendum (NASPO)
Idaho
State Participating Addendum (NASPO)
Iowa
State Participating Addendum (NASPO)
Kentucky
State Participating Addendum (NASPO)
Louisiana
State Participating Addendum (NASPO)
Minnesota
State Participating Addendum (NASPO)
Missouri
State Participating Addendum (NASPO)
Montana
State Participating Addendum (NASPO)
Nebraska
State Participating Addendum (NASPO)
Nevada
State Participating Addendum (NASPO)
New Jersey
State Participating Addendum (NASPO)
New Mexico
State Participating Addendum (NASPO)
North Dakota
State Participating Addendum (NASPO)
Oklahoma
State Participating Addendum (NASPO)
South Carolina
State Participating Addendum (NASPO)
Panasonic Connect North America June 30, 2022
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P a g e | 26
PANASONIC CONTRACTS
TYPE
South Dakota
State Participating Addendum (NASPO)
Tennessee
State Participating Addendum (NASPO)
Utah
State Participating Addendum (NASPO)
Vermont
State Participating Addendum (NASPO)
Washington
State Participating Addendum (NASPO)
Wisconsin
State Participating Addendum (NASPO)
Mountain Brook (AL) Police Department
Local Participating Addendum (NASPO)
City of Glendale (AZ)
Local Participating Addendum (NASPO)
City of Goodyear (AZ)
Local Participating Addendum (NASPO)
City of Gainesville (FL)
Local Participating Addendum (NASPO)
Texas DIR
Cooperative
OMNIA Partners
National Cooperative
City of Phoenix (AZ)
Local OMNIA Partners piggyback agreement
County of Fresno (CA)
Local OMNIA Partners piggyback agreement
PEPPM
National Cooperative
TIPS
National Cooperative
Alabama
State Contract
Mississippi
State Contract
Georgia
State Contract
NY OGS Audio Visual
State Contract (also available to surrounding
States)
NY OGS IT Umbrella
State Contract (also available to surrounding
States)
North Carolina
State Contract
D. Acknowledge Supplier agrees to provide its logo(s) to OMNIA Partners and agrees to provide
permission for reproduction of such logo in marketing communications and promotions.
Acknowledge that use of OMNIA Partners logo will require permission for reproduction, as
well.
Panasonic Connect acknowledges and agrees to provide its logo to OMNIA Partners and
agrees to provide permission for reproduction of such logo in marketing communications
and promotions. Panasonic Connect acknowledges that use of the OMNIA Partners logo will
require permission for reproduction, as well.
E. Confirm Supplier will be proactive in direct sales of Supplier’s goods and services to Public
Agencies nationwide and the timely follow up to leads established by OMNIA Partners. All
sales materials are to use the OMNIA Partners logo. At a minimum, the Supplier’s sales
initiatives should communicate:
i.
Master Agreement was competitively solicited and publicly awarded by a Principal
Procurement Agency
ii.
Best government pricing
Panasonic Connect North America June 30, 2022
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P a g e | 27
iii.
No cost to participate
iv.
Non-exclusive
Panasonic Connect’s Contracts Manager is very proactive in passing along leads from
OMNIA Partners to our Panasonic Account Managers. New for this contract, Panasonic
Connect recently created a Capture role that will also assist in the timely follow up of leads
established by OMNIA Partners. This is in addition to frequent training that is given to the
sales associates and resellers reminding them of how easy and convenient the program is
for public agencies to take advantage of.
F. Confirm Supplier will train its national sales force on the Master Agreement. At a minimum,
sales training should include:
i.
Key features of Master Agreement
ii.
Working knowledge of the solicitation process
iii.
Awareness of the range of Public Agencies that can utilize the Master Agreement
through OMNIA Partners
iv.
Knowledge
of
benefits
of
the
use
of
cooperative
contracts
Panasonic Connect confirms it trains and will continue to train its national sales force on the
Master Agreement, at minimum in the areas stated above.
G. Provide the name, title, email and phone number for the person(s), who will be responsible
for:
i.
Executive Support
Alex Nollmann
Director of Public Sector
Panasonic Connect, Mobility solutions
alexander.nollmann@us.panasonic.com
973-985-6846
Magnus McDermid
Senior Vice President, Sales
Panasonic Connect, Mobility Solutions
magnus.mcdermid@us.panaosnic.com
905-238-2261
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Response to Exhibit A – OMNIA Partners Contract
P a g e | 28
ii.
Marketing
Amila Abeysekera
Senior Marketing Specialist
Panasonic Connect
Amila.abeysekera@us.panasonic.com
862-236-0349
iii.
Sales
The highlighted thirteen Panasonic Authorized Resellers (in Section H of this
document) are currently on the OMNIA Partners contract and will be included on the
new OMNIA contract. They are the primary contacts for all sales. If an agency would
prefer to work with an Authorized Reseller that is not currently listed on the contract,
the Panasonic Connect Contracts Manager will work with the City of Tucson and
OMNIA Partners to determine if the desired reseller should be added to the contract.
iv.
Sales Support
Panasonic Sales & Field Engineering Teams will support our Authorized Resellers in
their selling activities. Please see the organization charts provided in a file uploaded
to the OpenGov system with our proposal.
v.
Financial Reporting
Authorized Resellers that sell off of the OMNIA Partners contract will provide the
usage reports as requested or scheduled.
vi.
Accounts Payable
Authorized Resellers handle all ordering, invoicing, and payment activity directly
with the procuring agency.
vii.
Contracts
Jeanne Smith
Senior Contracts Manager – Public Sector and Education
Panasonic Connect
Jeanne.smith@us.panasonic.com
862-763-1160
Panasonic Connect North America June 30, 2022
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Response to Exhibit A – OMNIA Partners Contract
P a g e | 29
H. Describe in detail how Supplier’s national sales force is structured, including contact
information for the highest-level executive in charge of the sales team.
Panasonic Connect’s national sales force consists of over 80 roles, with the majority of
those functioning as Account Managers. Account Managers report to one of five National
Sales Managers. The other roles are inside sales and leadership roles. The two highest level
people in the sales organization are:
Alex Nollmann
Director of Public Sector
Panasonic Connect, Mobility solutions
alexander.nollmann@us.panasonic.com
973-985-6846
Magnus McDermid
Senior Vice President, Sales
Panasonic Connect, Mobility Solutions
magnus.mcdermid@us.panaosnic.com
905-238-2261
Please refer to the sales organization charts provided in a file uploaded to the OpenGov
system with our proposal for more contact information for Account Managers.
I.
Explain in detail how the sales teams will work with the OMNIA Partners team to implement,
grow and service the national program.
Panasonic Connect will encourage public sector agencies nationwide to piggyback off the
OMNIA Partners contract to meet their rugged computer needs. The Panasonic Connect
sales teams—including Panasonic Connect’s own sales associates and our Authorized
Resellers—will participate in OMNIA Partners contract training, including training offered
through the OMNIA Connect tool to increase the contract knowledge and skills needed for
success.
Additionally, Panasonic Connect will leverage its relationships with the OMNIA Partners
sales team to prospect data available on user agencies across the country, including
strategic public sector accounts, and will share information garnered through its own
customer relationships with OMNIA Partners; this will benefit both groups, expanding the
use of not only Panasonic Connect’s contract, but the larger OMNIA Partners contract
offering. Working strategically with the OMNIA Partners Member Development team,
Panasonic will develop relationships with and reach out to OMNIA Partners user agencies
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Response to Exhibit A – OMNIA Partners Contract
P a g e | 30
nationwide. In addition, Panasonic’s marketing team will collaborate with the OMNIA
Partners marketing team to drive awareness and use of the OMNIA Partners contract.
J.
Explain in detail how Supplier will manage the overall national program throughout the term
of the Master Agreement, including ongoing coordination of marketing and sales efforts,
timely new Participating Public Agency account set-up, timely contract administration, etc.
Panasonic Connect’s Contracts Manager is responsible for the overall management of the
national program throughout the term of the Master Agreement. In addition to updating
price lists quarterly (or more often if there is a big update), overseeing the resellers monthly
submission of usage reports, ensuring the two websites are kept up to date, and managing
the approval process for Authorized Resellers to participate on the contract, the Contracts
Manager works closely on a regular basis with both the Panasonic Marketing and OMNIA
Marketing departments to develop and implement campaigns for new products and
specials.
K. State the amount of Supplier’s Public Agency sales for the previous fiscal year. Provide a list
of Supplier’s top 10 Public Agency customers, the total purchases for each for the previous
fiscal year along with a key contact for each.
Panasonic Connect had sales of over $200 million to the public sector in the fiscal year
ending March 31, 2022. Since Panasonic Connect sells exclusively through its Authorized
Reseller Channel, we are not at liberty to disclose resellers’ customer information so are
unable to provide a list of our top public agency customers and contact information.
L.
Describe Supplier’s information systems capabilities and limitations regarding order
management through receipt of payment, including description of multiple platforms that
may be used for any of these functions.
Panasonic Connect is a build-to-order manufacturer. All orders are received from its
Authorized Distributors who receive orders from Panasonic Authorized Resellers. Most
resellers can receive orders by email or online. Some resellers even have the capacity to
create custom websites for agencies so that on-line ordering, order tracking, and order
history may be tracked easily.
Panasonic Connect provides two websites to support current contract with the City of Tucson
and OMNIA Partners:
https://na.panasonic.com/us/government-contracts/national-ipa-contract
and the OMNIA Partners microsite:
https://www.omniapartners.com/publicsector/suppliers/panasonic/overview
These two websites provide contract details and pricing used for the Master Agreement.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
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P a g e | 31
Additionally, for technical data, documentation, and the TOUGHBOOK configurator, please
visit: https://na.panasonic.com/us/computers-tablets-handhelds
And if desired, Panasonic Connect also offers a Service Gateway that allows an agency to
manage assets. Please refer to the brochure with the “Services Collateral” file uploaded to
the OpenGov system with our proposal.
M. Provide the Contract Sales (as defined in Section 12 of the OMNIA Partners Administration
Agreement) that Supplier will guarantee each year under the Master Agreement for the initial
three years of the Master Agreement (“Guaranteed Contract Sales”).
$Guarantee Not Available.00 in year one
$ Guarantee Not Available.00 in year two
$ Guarantee Not Available.00 in year three
Panasonic Connect cannot guarantee contract sales. Per the response to questions asked,
the City of Tucson stated guaranteed sales are not a requirement of its RFP.
Panasonic Connect (formerly known as Panasonic System Solutions Company) has had the
following annual sales through its OMNIA Partners contract for the last 6 years:
Due to Covid lockdowns and supply chain issues, sales began to fall off in 2020, and
dramatically affected 2021 sales.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
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P a g e | 32
Panasonic Connect is looking forward to improving sales moving forward as supply chain
issues are resolved. So far in 2022, we have already begun to see an increase in contract
sales and will continue to work with the OMNIA Partners team on the strategic inclusion of
additional products and solutions in line with the scope of the new contract as they become
available. These new items are being developed to address customer needs uncovered in
discussions with public sector customers / potential customers.
Although past performance does guarantee future results, Panasonic Connect looks forward
to once again averaging at least $8 million in annual sales for this particular contract.
To the extent Supplier guarantees minimum Contract Sales, the Administrative Fee shall be
calculated based on the greater of the actual Contract Sales and the Guaranteed Contract
Sales.
Panasonic Connect cannot agree to these terms. Panasonic Connect cannot guarantee
contract sales and will only commit to paying an administrative fee that is calculated based
only on actual Contract Sales.
N. Even though it is anticipated many Public Agencies will be able to utilize the Master
Agreement without further formal solicitation, there may be circumstances where Public
Agencies will issue their own solicitations. The following options are available when
responding to a solicitation for Products covered under the Master Agreement.
i.
Respond with Master Agreement pricing (Contract Sales reported to OMNIA
Partners).
ii.
If competitive conditions require pricing lower than the standard Master
Agreement not-to-exceed pricing, Supplier may respond with lower pricing
through the Master Agreement. If Supplier is awarded the contract, the sales
are reported as Contract Sales to OMNIA Partners under the Master Agreement.
iii.
Respond with pricing higher than Master Agreement only in the unlikely event
that the Public Agency refuses to utilize Master Agreement (Contract Sales are
not reported to OMNIA Partners).
iv.
If alternative or multiple proposals are permitted, respond with pricing higher
than Master Agreement, and include Master Agreement as the alternate or
additional proposal.
Detail Supplier’s strategies under these options when responding to a solicitation.
Panasonic Connect North America June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Response to Exhibit A – OMNIA Partners Contract
P a g e | 33
Panasonic Connect recognizes and agrees that all four scenarios listed above are possible. In the
event that a public agency issues its own solicitation, we strongly encourage our resellers
include in their response a descriptions of the benefits of the Omnia Partners Master Agreement
and to offer pricing based off the Master Agreement (with additional discounts authorized if
competitively necessitated or to incent behavior). This allows the agency to be aware of their
procurement options, which may establish an easier procurement in response to the solicitation
as well as set precedent for future purchases that may avoid the solicitation process.
LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
PANASONIC CONNECT NORTH AMERICA
EXHIBIT B
Scope of Work
Contractor and/or Contractor's Subcontractors or Authorized Resellers shall provide mobile computing
solutions, including ruggedized laptops, tablets, accessories, and related technology products and services.
See attached list of Contractor's Authorized Resellers.
Panasonic Connect North America
June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
Panasonic Connect is a build to order manufacturer. All orders are received from its Authorized
Distributors who receive orders from Panasonic Authorized Resellers. Most resellers can receive
orders by email or online. Some resellers even have the capacity to create custom websites for
agencies so that on-line ordering, order tracking, and order history may easily be tracked.
Panasonic Connect will only sell its products through Authorized Panasonic Resellers who are
responsible for taking orders, invoicing, and receiving payments. Panasonic will work closely with
the below thirteen contractually authorized resellers that will be allowed to service the City of
Tucson and other agencies that choose to use the OMNIA Partners contract to ensure all
requirements of the resulting contract flow down to the resellers.
Academic Technologies
Located in Jackson, MS; Ridgeland, MS; Birmingham, AL www.academictechinc.com
Christy Rogers
christy@academictechinc.com
703-501-9893
Panasonic Connect North America
June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
Adwar Video
Located in Farmingdale, NY
www.adwarvideo.com
Pam Dandic, Office Manager
pam@adwarvideo.com
631-777-7070 x120
Pivot Technology Services Corp. d/b/a Computacenter
Servicing Texas, East Coast, Midwest United States
www.computacenter.com/us
Johanna Daily, Senior Financial Analyst
johanna.daily@computacenter.com
210-885-1969
CDS Office Technologies
Locations in Springfield IL (Corporate Headquarters), Bloomington IL, Champaign IL, Chicago IL,
Davenport IA, Marion IL, Peoria IL, Quincy IL, St. Louis MO
www.cdsofficetech.com
Mark Gottlieb, Senior Account Manager
mgottlieb@cdsot.com
630-677-1315
Code 3 Technology
Located in Mesa, AZ
www.code3technology.com
Clay Jeppsen, President
clay@code3technology.com
480-888-6401
Diversified US
Headquartered in New Jersey with 35 offices nationwide
https://onediversified.com
Brad Thomas
bthomas@onediversified.com
866-447-1004
GovDirect (WOMEN OWNED)
www.govdirect.com
Located in Clearwater, Florida
Brian Robbins, Director of Public Sector Solutions
brobbins@govdirect.com
888-868-4431
Panasonic Connect North America
June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
Law and Order Technology, LLC
Located in Fort Lauderdale, Florida, and Fuquay-Varina, North Carolina
www.lawandordertechnology.com
Rodney Spell, Vice President
rodney@lawandordertechnology.com
954-281-505
Lehr Auto
Sacramento CA, Pittsburg CA, Anaheim CA, Hayward CA, Reno NV, and Salem OR
www.lehrauto.com.
Jim Stommel, President
jim@lehrauto.com
916-646-6676
Mobile Concepts Technology (MCT)
mobileconceptstech.com
Located in Phoenix, AZ, Denver, CO, Spartanburg, SC, Houston, TX
Aaron Bauer, Vice President of Business Development
abauer@mobileconceptstech.com
480-299-3166
Rugged Depot
Located in Spartanburg, SC and Houston, TX
www.ruggeddepot.com
Claes Adler
claes.adler@ruggeddepot.com
888-337-3007
Route 1
Scottsdale, AZ
www.route1.com
Amy Wilbur
amy.wilbur@route1.com
561-314-9091 x4512
Panasonic Connect North America
June 30, 2022
Response to City of Tucson Request for Proposal 226017 for Mobile Computing Solutions
Technical Proposal
Turn-Key Mobile, Inc.
Based out of Jefferson City, Missouri, and servicing the states of Missouri, Kansas, Oklahoma, Arkansas,
Mississippi, Texas, North and South Dakota.
www.turnkeymobile.com
Mike Southard, President
mike@turnkeymobile.com
573-893-9888
LINKING AGREEMENT
BETWEEN
THE CITY OF GLENDALE, ARIZONA
AND
PANASONIC CONNECT NORTH AMERICA
EXHIBIT C
METHOD AND AMOUNT OF COMPENSATION
The method and amount of compensation is in accordance with Section 3 of this Agreement.
NOT TO EXCEED AMOUNT
The total amount of compensation paid to Contractor and/or Contractor’s Subcontractors or Authorized
Resellers for full completion of all work required by the Statement of Work must not exceed $600,000
annually or $2,400,000 for the entire term of the Agreement.
DETAILED PROJECT COMPENSATION
City shall pay Contractor and/or Contractor's Subcontractors or Authorized Resellers compensation in
accordance with the rates as set forth in the City of Tucson contract No. 226017-02.