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1 05/10/2023 AMENDMENT NO. 1 LINKING AGREEMENT (IDEMIA IDENTITY & SECURITY USA LLC, Contract No. C24-0035) This Amendment No. 1 to the Linking is made this , by and between the City of Glendale, an Arizona municipal corporation Idemia Identity & Security USA LLC, a Delaware limited liability company, authorized to do business in Arizona ntractor . RECITALS A. City and Idemia Identity & Security USA LLC Contractor previously entered into a Linking Agreement, Contract No. C24-0035, dated January 10, 2024 ; and B. The Agreement is in effect until October 31, 2025, with no further extensions authorized. C. The State of Arizona, member of the Cooperative Purchasing program, entered into Contract ID CTR20047. The Cooperative Agreement allows its coopeative use by othe governmental agencies including the City. The master contract end date is October 31, 2025 (Exhibit A); and D. City and Contractor wish to modify and amend the Agreement subject to and strictly in accordance with the terms of this Amendment. AGREEMENT In consideration of the mutual promises set forth herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the City and Contractor hereby agree as follows: 1. Recitals. The recitals set forth above are not merely recitals but form an integral part of this Amendment. 2. Term. The term of the Agreement is unchanged and shall expire on October 31, 2025. 3. Scope of Work. Contract shall provide services identified in the renewal quote attached as Exhibit B. 4. Compensation. The total compensation for this Agreement increased by $41,300, for a new not to exceed amount of $79,592 for the entire term of the Agreement. The Contractor's renewal quote is attached as Exhibit B. 5. Insurance Certificate. Current certificate will expire on April 30, 2025. A new insurance certificate must be provided prior to this date to the Materials Manager and the Contract Administrator in order for this Agreement to remain in effect. 6. Non-discrimination. Contractor must not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, genetic characteristics, familial status, U.S. 2 05/10/2023 military veteran status or any disability. Contractor will require any Sub-contractor to be bound to the same requirements as stated within this section. Contractor, and on behalf of any subcontractors, warrants compliance with this section. 7. No Boycott of Israel. To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the parties hereby certify that they are not currently engaged in, and agree for the duration of the Agreement to not engage in, a boycott of goods or services from Israel, as that term is defined in A.R.S § 35-393. 8. Uyghur Forced Labor Prevention Act (UFLPA). Contractor certifies that it does not currently, and during the term of this Agreement, will not use: (a) (b) Republic of China; and (c) any contractors, subcontractors or suppliers that use the forced labor or any goods or services produced by the forced labor of ethnic Uyghurs in China. 9. Attestation of PCI Compliance. When applicable, the Contractor will provide the City annually with a Payment Card Industry Data Security Standard (PCI DSS) attestation of compliance certificate signed by an officer of Contractor with oversight responsibility. 10. Ratification of Agreement. City and Contractor hereby agree that except as expressly provided herein, the provisions of the Agreement shall be, and remain in full force and effect and that if any provision of this Amendment conflicts with the Agreement, then the provisions of this Amendment shall prevail. [Signatures on the following page.] 3 05/10/2023 CITY OF GLENDALE, an Arizona municipal corporation ___________________________________ Kevin R. Phelps, City Manager ATTEST: ____________________________________ Julie K. Bower, City Clerk (SEAL) APPROVED AS TO FORM: ____________________________________ Michael D. Bailey, City Attorney Idemia Identity & Security USA LLC a Delaware limited liability company By: Casey Mayfield Its: Sr. Vice President Contract Amendment Arizona Department of Administration State Procurement Office 100 N. 15th Avenue, Suite 402 Phoenix, AZ 85007 CTR040047 Amendment Six (6) ACKNOWLEDGEMENT AND AUTHORIZATION This amendment shall be fully executed upon the electronic approval in the State e-Procurement system by an authorized representative of the Contractor and applied to the contract in the State e-Procurement system by the Procurement Officer or delegate. Available online at app.az.gov Page | 1 CONTRACTOR: STATE AGENCY: MORPHO USA INC - IDEMIA IDENTITY & SECURITY USA LLC 296 CONCORD RD BILLERICA, MA 01821 AZ Department of Administration (ADOA) State Procurement Office 100 N. 15th Ave., Ste. 402 Phoenix, AZ 85007 CONTACT: Sonia Doner CONTACT: Jim Atkins PHONE: (714) 575-2923 PHONE: (602) 542-8990 EMAIL: SONIA.DONER@US.IDEMIA.COM EMAIL: james.atkins@azdoa.gov Biometric Products and Services Pursuant to R2-7-E303. Competition Impracticable Procurements, and in accordance with Unifrom Terms and Conditions, Section 5.0 Contract Changes, 5.1 Amendments, of the above referenced contract, it is hereby amended as follow: 1. In accordance with the Special Terms and Conditions, Section 3.2, Contract Extensions, the contract shall be extended through October 31, 2025. ALL OTHER REQUIREMENTS, SPECIFICATIONS, TERMS AND CONDITIONS REMAIN UNCHANGED * Please ensure all required Certificate Of Insurance are updated and submitted to the State Procurement Office. Contract Amendment Arizona Department of Administration State Procurement Office 100 N. 15th Avenue, Suite 402 Phoenix, AZ 85007 CTR040047 Amendment Seven (7) ACKNOWLEDGEMENT AND AUTHORIZATION This amendment shall be fully executed upon the electronic approval in the State e-Procurement system by an authorized representative of the Contractor and applied to the contract in the State e-Procurement system by the Procurement Officer or delegate. Available online at app.az.gov Page | 1 CONTRACTOR: STATE AGENCY: MORPHO USA INC - IDEMIA IDENTITY & SECURITY USA LLC 296 CONCORD RD BILLERICA, MA 01821 AZ Department of Administration (ADOA) State Procurement Office 100 N. 15th Ave., Ste. 402 Phoenix, AZ 85007 CONTACT: Sonia Doner CONTACT: Jim Atkins PHONE: (714) 575-2923 PHONE: (602) 542-8990 EMAIL: SONIA.DONER@US.IDEMIA.COM EMAIL: james.atkins@azdoa.gov Biometric Products and Services Pursuant to R2-7-E303. Competition Impracticable Procurements, and in accordance with Unifrom Terms and Conditions, Section 5.0 Contract Changes, 5.1 Amendments, of the above referenced contract, it is hereby amended as follow: 1. In accordance with Section 2-C: Special Terms and Conditions, Section 11:0 General Provisions for Products, Section 11.7, Additional Products, and 11.8 Discontinued Products, the contract, Price list shall be amended to include updates of additional products and removal of discontinued products. New price list is attached CTR040047 - Pricing-Catalog-Update_10-19-2023-IDEMIA. ALL OTHER REQUIREMENTS, SPECIFICATIONS, TERMS AND CONDITIONS REMAIN UNCHANGED * Please ensure all required Certificate Of Insurance are updated and submitted to the State Procurement Office. Request for Proposal Solicitation No. ADSPO18-00008040 Description: Biometric Products and Services Arizona Department of Administration State Procurement Office 100 N 15th Ave., Suite 402 Phoenix, AZ 85007 Section 1: Solicitation Summary 1.0 What the State Is Soliciting The Arizona Department of Administration, State Procurement Office division (the State), as authorized under A.R.S. § 41- 2501 is seeking to establish one or more “statewide” contracts to satisfy the need for all state agencies, boards, and commissions, as well as participating purchasing cooperative members (collectively, the Eligible Agencies) to provide Biometric Products and Services. This technology will provide agencies the ability to obtain a menu of biometric products and services that will ultimately increase the overall efficiency, allow for expanded flexibility in work practices and system improvements; therefore, the State intends to make multiple contract awards to ensure the availability of a broad range of options to meet the State’s needs. The purchase of these services will be on an “as needed, if needed” basis and there is no guarantee as to the number of products and services to be purchased. The Special Terms and Conditions provide a more detailed definition of Eligible Agencies, and a list of all state agencies and purchasing cooperative members is available on the State Procurement Office website at: https://spo.az.gov/procurement-services/cooperative-procurement/state- purchasing-cooperative OFFERORS SHOULD READ THE ENTIRE SOLICITATION CAREFULLY. 2.0 What’s in the Solicitation Part 1: Section 1: Solicitation Summary ProcureAZ file #1: ADSPO18-00008040_ OPEN_FIRST_Biometric Products and Services.PDF Part 2: Section 2-A: Scope of Work ProcureAZ file #2: ADSPO18-00008040_RFP_ Biometric Products and Services.PDF Section 2-B: Pricing Document Section 2-C: Special Terms and Conditions Section 2-D: Uniform Terms and Conditions Part 3: Section 3-A: Instructions to Offerors ProcureAZ file #3: ADSPO18-00008040_ Offer_Forms_ Biometric Products and Services.DOCX Section 3-B: Offer Forms Part 4: Attachment 4 Pricing Sheet ProcureAZ file #6: ADSPO18-00008040_Attachment 4 Pricing Sheet.XLS 3.0 How and When Proposals Are Due Proposals will only be accepted online within the State's e-Procurement system, “ProcureAZ” system at https://procure.az.gov until the “Bid Opening Date” indicated in ProcureAZ for the Solicitation No. shown at the top of this page. Proposals must be in the State Procurement Office’s possession online no later than that deadline. LATE PROPOSALS WILL NOT BE CONSIDERED. No extension or grace period will be given for delays or incomplete proposals caused by internet connectivity problems, file uploading difficulties, or misunderstanding of the requirements or procedures for online submission in ProcureAZ. 4.0 Pre-Offer Conference The State WILL conduct a Pre-Offer Conference for this Solicitation at the time and place indicated in the solicitation’s ‘Pre- Bid Conference’ field as found within ProcureAZ (https://procure.az.gov); attendance is optional. Refer to paragraph 2.7 of the Instructions to Offerors for more information. 5.0 Inquiries Any question related to this Request for Proposal shall be submitted utilizing the “Q&A” tab within ProcureAZ. The Offeror shall not contact or ask questions of the department for which the requirement is being procured. End of Section 1 PART 1 of the Solicitation Documents Template version 2.0 (01-FEB-2017) Section 1: Solicitation Summary Page 1 of 1 A v a i l a b l e o n l i n e a t : P r o c u r e . A Z . g o v 1 Solicitation No. ADSPO18-00008040 Description: Biometric Products and Services Arizona Department of Administration State Procurement Office 100 N 15th Ave., Suite 402 Phoenix, AZ 85007 PART 3 of the Solicitation Documents Template version 2.0 (01-FEB-2017) SECTION 3-B: Offer Forms Page 22 of 39 3 A v a i l a b l e o n l i n e a t : P r o c u r e . A Z . g o v STATE MAY DETERMINE YOUR PROPOSAL IS NON-RESPONSIVE IF YOU DO NOT ANSWER ALL QUESTIONS FULLY. ORGANIZATION PROFILE Firm Name Idemia Identity & Security USA LLC Year established 1996 Principal address (street, city, state) 296 Concord Rd., Suite 300, Billerica, MA 01821 Entity type: LLC Structure: Limited Liability Company Branch or Division: IDEMIA, Anaheim, CA Parent: Morpho USA, Inc. Years of experience providing goods similar in type and quantity as required by this Solicitation. 44 Years of experience performing services similar in size and scope as required by this Solicitation. 44 Years the organization has conducted business in Arizona. 24 Contract Representatives to Contact Name Title Telephone Number E-Mail Address 1. Denis Blofield Sr. Program Manager (714) 496-8862 denis.blofield@idemia.com 2. Gary Newlin Sr. Sales Manager (612) 839-9639 gary.newlin@us.IDEMIA.com 3. x x x x Licenses/Certifications (if applicable) Description Issuer Number Expiration 4. N/A 5. 6. 7. 8. 9. 10 End of Attachment 2-B Idemia Identity & Security USA LLC Tel: (714) 238-2000 5515 East La Palma Avenue, Suite 100 Fax: (714) 238-2049 Anaheim, CA 92807 https://www.idemia.com/market/identity-security-na October 3, 2018 Mr. Nick Perrera, MPA, CPPO, CPPB Statewide Procurement Manager State Procurement Office - Arizona Department of Administration 100 N. 15th Ave, 4th Floor Phoenix, AZ 85007 Email: Nick.Perrera@azdoa.gov / Ph: 602-542-9128 Ref: Responses to Clarification Request No. 2 dated 10/01/2018 For RFP Solicitation # ADSPO18-00008040 Biometric Products and Services Dear Mr. Perrera: IDEMIA appreciates the opportunity to present the State Procurement Office - Arizona Department of Administration (ADOA) with our responses to your Clarification Request No. 2, dated 10/01/2018. We are providing an emailed response to your questions in the following pages. Should you require additional assistance, please contact Gary Newlin, Sr. Sales manager, at (952) 442- 8701 / gary.newlin@us.idemia.com. Alternatively, you may contact Denis Blofield, Sr. Program Manager at (714) 238-2047 / denis.blofield@idemia.com. We look forward to speaking with you further. Sincerely, Michael Kato Vice President Law Enforcement Programs Public Security Business Line Idemia Identity & Security USA LLC IMPORTANT NOTE: MorphoTrak, LLC has changed its legal name to Idemia Identity & Security USA LLC (IDEMIA) ADSPO Clarification Request No.2 Solicitation # ADSPO18-00008040 October 3, 2018 1 Idemia Identity & Security USA LLC Responses to Clarification Request No. 2 dated 10/01/2018 legal companies and have been merged into IDEMIA USA. We do refer to 1. scanning instead of the Please confirm if MorphoTrust cannot offer a solution for batch scanning. If not, please provide additional detail for an interface that would be required for a third party batch scanner and any limits on functionality Until a few years ago, FBI-Certified 10000XL scanner with an automatic document feeder. However, Epson declared this scanner end-of-life and replaced it with the 11000XL, which does not have an automated document feeder attachment. With no became non-existent. We can only offer our existing customer base best-effort reburbishment of their existing automatic document feeders until another FBI-certified, viably priced, high-speed scanner becomes available. At one time, a company called Improvision offered an FBI-certified high-speed scanner, but with its price around $100,000 per unit, this was not a viable solution to continue our BatchScan product line. Douglas A. Ducey Governor Gilbert Davidson Chief Operating Officer and Acting Director ARIZONA DEPARTMENT OF ADMINISTRATION STATE PROCUREMENT OFFICE 100 NORTH FIFTEENTH AVENUE SUITE 402 PHOENIX, ARIZONA 85007 (602) 542-5511 (main) (602) 542-5508 (fax) http://spo.az.gov Sent via e-mail to: rossana.toledo@idemia.com October 30, 2018 Re: Award of Contract No. ADSPO18-00008040 Dear Rossana Toledo Thank you for submitting a response to Invitation to Bid No. ADSPO18-00008040. Your company’s offer has been selected for award. The initial contract term shall begin on 11/1/18. All offers received were evaluated in accordance with the evaluation criteria set forth in the solicitation document. The procurement file for this solicitation, including evaluation documents and resultant contracts, will be available for public viewing within three days of award via the State’s e-Procurement system, ProcureAZ. You are cautioned not to begin any work under the contract until the Procurement Officer assigned to your contract has issued a written notice to proceed. If you have any questions regarding your company’s contract, please contact me at nick.perrera@azdoa.gov or 602.542.9128. Sincerely, Nick Perrera State of Arizona Procurement Manager 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Tel: (978) 215-2400 Fax: (952) 945-3339 Reference: SA 004845-000 Page 1 of 5 IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734-6241 Email: AnaheimCSCenter@us.IDEMIA.com www.IDEMIA.com July 18, 2024 Tiffany Sandoval Glendale Police Department 6835 N. 57th Drive Glendale, AZ 85301 tsandoval@glendaleaz.com (623) 930-3079 RE: Extension to Maintenance and Support Agreement # 004845-000 Dear Tiffany Sandoval, By means of this letter, IDEMIA IDEMIA hereby extends Glendale Police Department Maintenance and Support Agreement for the period July 1, 2024 through October 31, 2025. All terms and conditions of the original agreement shall remain in full force and effect. Please indicate acceptance of this extension by signing in the acceptance block below and returning it to my attention via Email at Susie.molina@us.idemia.com at your soonest convenience. If you have any questions or need further clarification, please contact me at (714) 238-2084 or e-mail Susie.molina@us.idemia.com. Thank you in advance. Thank you, Susie Molina Susie Molina Maintenance Agreement Specialist IDEMIA Identity & Security USA LLC Accepted by: IDEMIA IDENTITY & SECURITY USA LLC GLENDALE POLICE DEPARTMENT Signed by: Signed by: Printed Name: Casey Mayfield Printed Name: Title: Sr. Vice President Title: Date: July 18, 2024 Date: Please note this is not an invoice. An invoice will be provided after receipt of the signed document or purchase order. Reference: SA 004845-000 Page 2 of 5 IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734- AnaheimCSCenter@us.IDEMIA.com www.IDEMIA.com Exhibit A: Description of Covered Products MAINTENANCE AND SUPPORT AGREEMENT NO. SA # 004845-000 CUSTOMER: Glendale Police Department The following table lists the Products under maintenance coverage: Product Description Node Qty *Livescan Windows 10, TPE-5 LiveScan Software AZITPGLN01 AZITPGLN02 2 MorphoBIS Workstation MorphoBIS Workstation TEW/LEW, Win10 AZMBCGLN01 AZMBCGLN02 2 Product Description Node Qty Printer Monochrome Laser Printer MS823, Duplexer, Tray, Printer Drawer (OC #82471) Warranty no charge 1 Printer Color Laser Printer, Duplexer, Tray, Printer Drawer (OC #82472) Warranty no charge 1 * Livescans maintenance and support are only for a six-month period from July 1, 2024 through December 31, 2024 ADDITIONAL TERMS END OF LIFE IDEMIA develops, manufactures, licenses, and offers high technology products and services. In the ordinary course of its product development life cycle, IDEMIA will declare certain products as obsolete and end-of- IDEMIA determines that a product is EOL, IDEMIA shall endeavor to provide its customer with at least twelve (12) months advanced notice of the EOL date. Such notice shall include the planned last purchase order date and last shipment date for the EOL product. At the time that IDEMIA provides its customers with such EOL notice, IDEMIA shall further endeavor to provide its customer with notice of IDEMIA service with the same or similar functionality to the EOL product. IDEMIA period for any continued technical support of the EOL product. During any continued technical support period, IDEMIA will continue to use commercially reasonable efforts to repair the EOL product based on availability of parts and availability of trained technical support, however, IDEMIA does not warrant performance of the EOL product and IDEMIA will not prepare any further updates or maintenance fixes for the EOL product. PRICE INCREASE Price Protection. On the Effective Date of each year during the Term, either Party may notify the other in writing of any maintenance and support of the Products. After a Party has received such notice, if such Party does not accept any or all of such price changes, IDEMIA and Customer shall negotiate in good faith for a period not to exceed ten (10) days. In the absence of agreement regarding any proposed price changes, the prices shall remain unchanged pending resolution pursuant the executive escalation. Any mutually agreed-upon change in the price for the Products will be documented in writing signed by Customer and IDEMIA and will be implemented on the date agreed by the Parties. Inflation Adjustment. The Services prices identified above shall be adjusted for inflation on an annual basis during the term of this Agreement based upon the Consumer Price Index (CPI) appropriate for these Products and Services as of the Effective Date of the parties Agreement. Reference: SA 004845-000 Page 3 of 5 IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734- AnaheimCSCenter@us.IDEMIA.com www.IDEMIA.com Exhibit B: Maintenance and Support Agreement - Number SA # 004845-000 This Support Plan is a Statement of Work that provides a description of the support to be performed. 1. Services Provided. The Services provided are based on the Severity Levels as defined herein. Each Severity Level defines the actions that will be taken by Seller for Response Time, Target Resolution Time, and Resolution Procedure for reported errors. Because of the urgency involved, Response Times for Severity Levels 1 and 2 are based upon voice contact by Customer, as opposed to written contact low. Severity Level Definition Response Time Target Resolution Time 1 Total System Failure - occurs when the System is not functioning and there is no workaround, such as a Central Server is down or when the workflow of an entire agency is not functioning. Telephone conference within 1 hour of initial voice notification Resolve within 24 hours of initial notification 2 Critical Failure - Critical process failure occurs when a crucial element in the System that does not prohibit continuance of basic operations is not functioning and there is usually no suitable work-around. Note that this may not be applicable to intermittent problems. Telephone conference within 3 Standard Business Hours of initial voice notification Resolve within 7 Standard Business Days of initial notification 3 Non-Critical Failure - Non-Critical part or component failure occurs when a System component is not functioning, but the System is still useable for its intended purpose, or there is a reasonable workaround. Telephone conference within 6 Standard Business Hours of initial notification Resolve within 180 days in a Seller-determined Patch or Release. 4 Inconvenience - An inconvenience occurs when System causes a minor disruption in the way tasks are performed but does not stop workflow. Telephone conference within 2 Standard Business Days of initial notification may be in a future Release. 5 Customer request for an enhancement to System functionality is Determined by Product Management. Product Management, a release date will be provided with a fee schedule, when appropriate. 1.1 Reporting a Problem. Customer shall assign an initial Severity Level for each error reported, either verbally or in writing, based upon the definitions listed above. Because of the urgency involved, Severity Level 1 or 2 problems must be reported verbally to the Severity Level (up or down) of any Customer- reported problem. 1.2 Seller Response. Seller will use best efforts to provide Customer with a resolution within the appropriate Target Resolution Time and in accordance with the assigned Severity Level when Customer allows timely access to the System and Seller diagnostics indicate that a Residual Error is present in the Software. Target Resolution Times may not apply if an error cannot be reproduced on a regular basis on Seller may enable a detail error capture/logging process to monitor the System. If Seller is unable to correct the reported Residual Error within the specified Target Resolution Time, Seller will escalate its procedure and assign such personnel or designee to correct such Residual Error promptly. Should Seller, in its sole discretion, determine that such Residual Error is not present in its Release, Seller will verify: (a) the Software operates in conformity to the System Specifications, (b) the Software is being used in a manner for which it was intended or designed, and (c) the Software is used only with approved hardware or software. The Target Resolution Time shall not commence until such time as the verification procedures are completed. 1.3 Error Correction Status Report. Seller will provide verbal status reports on Severity Level 1 and 2 Residual Errors. Written status reports on outstanding Residual Errors will be provided to System Administrator on a monthly basis. 2. Customer Responsibility. 2.1 Customer is responsible for running any installed anti-virus software. 2.2 . Unless otherwise stated herein, Customer is responsible for any OS upgrades to its System. Before installing any OS upgrade, Customer should contact Seller to verify that a given OS upgrade is appropriate. 3. Seller Responsibility. 3.1 Anti-virus software -virus, anti-worm, or anti- Seller will respond to any reported problem as an escalated support call. 3.2 Customer Notifications. Seller shall provide access to (a) Field Changes; (b) Customer Alert Bulletins; and (c) hardware and firmware updates, as released and if applicable. 3.3 Account Reviews. Seller shall provide annual account reviews to include (a) service history of site; (b) downtime analysis; and (c) service trend analysis. 3.4 Remote Installation Reference: SA 004845-000 Page 4 of 5 IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734- AnaheimCSCenter@us.IDEMIA.com www.IDEMIA.com 3.5 Software Release Compatibility 3.6 On-Site Correction facilities. Seller shall decide whether on-site correction of any Residual Error is required and will take appropriate action. 4. Compliance to Local, County, State and/or Federal Mandated Changes. (Applies to Software and interfaces to those Products) Unless otherwise stated herein, compliance to local, county, state and/or federally mandated changes, including but not limited to IBR, UCR, ECARS, NCIC and state interfaces are not part of the covered Services. (The below listed terms are applicable only when the Maintenance and Support Agreement includes (a) Equipment which is shown on the Description of Covered Products, Exhibit A to the Maintenance.) 5. On-site Product Technical Support Services. Seller shall furnish labor and parts required due to normal wear to restore the Equipment to good operating condition. 5.1 Seller Response. Seller will provide telephone and on- processing facility, and Remote Site, defined as any site outside the Central Site, as shown in Support Plan Options and Pricing Worksheet. 5.2 gives Seller access to the Equipment before the end of the PPM, Seller shall extend a two (2) hour grace period beyond PPM at no charge. Following this grace period, any additional on- current rates for professional services. Reference: SA 004845-000 Page 5 of 5 IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734- AnaheimCSCenter@us.IDEMIA.com www.IDEMIA.com Maintenance and Support Agreement # 004845-000 Date July 18, 2024 New Term Effective Start July 1, 2024 End October 31, 2025 For support on covered products, please contact Technical Help Desk at (800) 734-6241 or email at: AnaheimCSCenter@us.idemia.com STANDARD SUPPORT Advantage Software Support Telephone Response: 2 Hour Standard Releases & Updates Supplemental Releases & Updates Remote Dial-In Analysis Software Customer Alert Bulletins 8 a.m. 5 p.m. Monday to Friday PPM Unlimited Telephone Support Automatic Call Escalation On-Site Hardware Support 8 a.m. 5 p.m. Monday to Friday PPM Defective Parts Replacement Hardware Service Reporting Next Day PPM On-site Response Escalation Support Product Repair Hardware Vendor Liaison Hardware Customer Alert Bulletins Equipment Inventory Detail Management Parts Support Parts Ordered & Shipped Next Business Day Parts Customer Alert Bulletins * If customer is providing their own on-site hardware support, the following applies: Customer Orders & Replaces Parts Telephone Technical Support for Parts Replacement Available GRAND TOTAL*: $ 37,468.00 *Exclusive of taxes if applicable PLEASE PROVIDE A COPY OF YOUR CURRENT TAX EXEMPTION CERTIFICATE (if applicable) Please note this is not an invoice. An invoice will be provided after receipt of the signed document. Exhibit C: Support Plan Options and Pricing Worksheet