Agreement

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11/08/2023 
C      
AGREEMENT FOR 
Crime Victim Trauma Counseling Services 
City of Glendale Solicitation No. RFP 24-30 
This Agreement for Crime Victim Trauma Counseling Services ("Agreement") is effective and entered into between 
CITY OF GLENDALE, an Arizona municipal corporation ("City"), and Dawn Institute, LLC, an Arizona limited 
liability company, authorized to do business in the State of Arizona, ("Contractor"), as of the _____ day of 
____________, 2024. 
RECITALS 
A. 
City intends to undertake a project for the benefit of the public and with public funds that is more fully set 
forth in Exhibit A, pursuant to Solicitation No. RFP 24-30 (the "Project"); 
B. 
City desires to retain the services of Contractor to perform those specific duties and produce the specific 
work as set forth in the Project attached hereto; and 
C. 
City and Contractor desire to memorialize their agreement with this document. 
AGREEMENT 
In consideration of the Recitals, which are confirmed as true and correct and incorporated by this reference, the 
mutual promises and covenants contained in this Agreement, and other good and valuable consideration, City and 
Contractor agree as follows: 
1. 
Key Personnel; Sub-contractors. 
1.1 
Services.  Contractor will provide all services necessary to assure the Project is completed timely and 
efficiently consistent with Project requirements, including, but not limited to, working in close 
interaction and interfacing with City and its designated employees, and working closely with others, 
including other contractors or consultants, retained by City. 
1.2 
Project Team. 
a. 
Project Manager. 
(1) 
Contractor will designate an employee as Project Manager with sufficient training, 
knowledge, and experience to complete the Project and handle all aspects of the 
Project (as determined by the City in its sole discretion); such that the work 
produced by Contractor is consistent with applicable standards as detailed in this 
Agreement; 
(2) 
The City must approve the designated Project Manager; and 
(3) 
To assure the Project schedule is met, Project Manager may be required to devote 
no less than a specific amount of time as set out in Exhibit A. 
b. 
Project Team. 
(1) 
The Project Manager and all other employees assigned to the project by Contractor 
will comprise the "Project Team." 
(2) 
Project Manager will have responsibility for and will supervise all other employees 
assigned to the Project by Contractor. 
c. 
Discharge, Reassign, Replacement. 
(1) 
Contractor acknowledges the Project Team is comprised of the same persons and 
roles for each as may have been identified in the response to the Project's 
solicitation.

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(2) 
Contractor will not discharge, reassign or replace or diminish the responsibilities of 
any of the employees assigned to the Project who have been approved by City 
without City's prior written consent unless that person leaves the employment of 
Contractor, in which event the substitute must first be approved in writing by City. 
(3) 
Contractor will change any of the members of the Project Team at the City's request 
if an employee's performance does not equal or exceed the level of competence that 
the City may reasonably expect of a person performing those duties or if the acts or 
omissions of that person are detrimental to the development of the Project. 
d. 
Sub-contractors. 
(1) 
Contractor may engage specific technical contractor (each a "Sub-contractor") to 
furnish certain service functions. 
(2) 
Contractor will remain fully responsible for Sub-contractor's services. 
(3) 
Sub-contractors must be approved by the City, unless the Sub-contractor was 
previously mentioned in the response to the solicitation. 
(4) 
Contractor shall certify by letter that contracts with Sub-contractors have been 
executed incorporating requirements and standards as set forth in this Agreement. 
2. 
Schedule.  The services will be undertaken in a manner that ensures the Project is completed timely and 
efficiently in accordance with the Project. 
3. 
Contractor’s Work. 
3.1 
Standard.  Contractor must perform services in accordance with the standards of due diligence, care, 
and quality prevailing among contractors having substantial experience with the successful furnishing 
of services for projects that are equivalent in size, scope, quality, and other criteria under the Project 
and identified in this Agreement. 
3.2 
Licensing.  Contractor warrants that: 
a. 
Contractor and Sub-contractors will hold all appropriate and required licenses, registrations 
and other approvals necessary for the lawful furnishing of services ("Approvals"); and 
b. 
Neither Contractor nor any Sub-contractor has been debarred or otherwise legally excluded 
from contracting with any federal, state, or local governmental entity ("Debarment"). 
(1) 
City is under no obligation to ascertain or confirm the existence or issuance of any 
Approvals or Debarments or to examine Contractor's contracting ability. 
(2) 
Contractor must notify City immediately if any Approvals or Debarment changes 
during the Agreement's duration and the failure of the Contractor to notify City as 
required will constitute a material default under the Agreement. 
3.3 
Compliance.  Services will be furnished in compliance with applicable federal, state, county and local 
statutes, rules, regulations, ordinances, building codes, life safety codes, and other standards and 
criteria designated by City. 
Contractor must not discriminate against any employee or applicant for employment on the basis of 
race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or 
expression, genetic characteristics, familial status, U.S. military veteran status or any 
disability.  Contractor will require any Sub-contractor to be bound to the same requirements as stated 
within this section.  Contractor, and on behalf of any subcontractors, warrants compliance with this 
section.

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3.4 
Coordination; Interaction. 
a. 
For projects that the City believes requires the coordination of various professional services, 
Contractor will work in close consultation with City to proactively interact with any other 
professionals retained by City on the Project ("Coordinating Project Professionals"). 
b. 
Subject to any limitations expressly stated in the Project Budget, Contractor will meet to 
review the Project, Schedule, Project Budget, and in-progress work with Coordinating 
Project Professionals and City as often and for durations as City reasonably considers 
necessary in order to ensure the timely work delivery and Project completion. 
c. 
For projects not involving Coordinating Project Professionals, Contractor will proactively 
interact with any other contractors when directed by City to obtain or disseminate timely 
information for the proper execution of the Project. 
3.5 
Work Product. 
a. 
Ownership.  Upon receipt of payment for services furnished, Contractor grants to City, and 
will cause its Sub-contractors to grant to the City, the exclusive ownership of and all 
copyrights, if any, to evaluations, reports, drawings, specifications, project manuals, surveys, 
estimates, reviews, minutes, all "architectural work" as defined in the United States Copyright 
Act, 17 U.S.C § 101, et seq., and other intellectual work product as may be applicable ("Work 
Product"). 
(1) 
This grant is effective whether the Work Product is on paper (e.g., a "hard copy"), 
in electronic format, or in some other form. 
(2) 
Contractor warrants, and agrees to indemnify, hold harmless and defend City for, 
from and against any claim that any Work Product infringes on third-party 
proprietary interests. 
b. 
Delivery.  Contractor will deliver to City copies of the preliminary and completed Work 
Product promptly as they are prepared. 
c. 
City Use. 
(1) 
City may reuse the Work Product at its sole discretion. 
(2) 
In the event the Work Product is used for another project without further 
consultations with Contractor, the City agrees to indemnify and hold Contractor 
harmless from any claim arising out of the Work Product. 
(3) 
In such case, City shall also remove any seal and title block from the Work Product. 
4. 
Compensation for the Project. 
4.1 
Compensation.  Contractor's compensation for the Project, including those furnished by its Sub-
contractors will not exceed $500,000, as specifically detailed in Exhibit B (the "Compensation"). 
4.2 
Change in Scope of Project.  The Compensation may be equitably adjusted if the originally 
contemplated scope of services as outlined in the Project is significantly modified. 
a. 
Adjustments to the Compensation require a written amendment to this Agreement and may 
require City Council approval. 
b. 
Additional services which are outside the scope of the Project contained in this Agreement 
may not be performed by the Contractor without prior written authorization from the City. 
c. 
Notwithstanding the incorporation of the Exhibits to this Agreement by reference, should 
any conflict arise between the provisions of this Agreement and the provisions found in the 
Exhibits and accompanying attachments, the provisions of this Agreement shall take priority 
and govern the conduct of the parties.

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5. 
Billings and Payment. 
5.1 
Applications. 
a. 
Contractor will submit monthly invoices (each, a "Payment Application") to City's Project 
Manager and City will remit payments based upon the Payment Application as stated below. 
b. 
The period covered by each Payment Application will be one calendar month ending on the 
last day of the month or as specified in the solicitation. 
5.2 
Payment. 
a. 
After a full and complete Payment Application is received, City will process and remit 
payment within 30 days. 
b. 
Payment may be subject to or conditioned upon City's receipt of: 
(1) 
Completed work generated by Contractor and its Sub-contractors; and 
(2) 
Unconditional waivers and releases on final payment from Sub-contractors as City 
may reasonably request to assure the Project will be free of claims arising from 
required performances under this Agreement. 
5.3 
Review and Withholding.  City's Project Manager will timely review and certify Payment Applications. 
a. 
If the Payment Application is rejected, the Project Manager will issue a written listing of the 
items not approved for payment. 
b. 
City may withhold an amount sufficient to pay expenses that City reasonably expects to incur 
in correcting the deficiency or deficiencies rejected for payment. 
6. 
Termination. 
6.1 
For Convenience.  City may terminate this Agreement for convenience, without cause, by delivering 
a written termination notice stating the Effective Termination date, which may not be less than 30 
days following the date of delivery. 
a. 
Contractor will be equitably compensated for Goods or Services furnished prior to receipt 
of the termination notice and for reasonable costs incurred. 
b. 
Contractor will also be similarly compensated for any approved effort expended and 
approved costs incurred that are directly associated with project closeout and delivery of the 
required items to the City. 
6.2 
For Cause.  City may terminate this Agreement for cause if Contractor fails to cure any breach of this 
Agreement within seven days after receipt of written notice specifying the breach. 
a. 
Contractor will not be entitled to further payment until after City has determined its damages.  
If City's damages resulting from the breach, as determined by City, are less than the equitable 
amount due but not paid Contractor for Service and Repair furnished, City will pay the 
amount due to Contractor, less City's damages, in accordance with the provision of § 5. 
b. 
If City's direct damages exceed amounts otherwise due to Contractor, Contractor must pay 
the difference to City immediately upon demand; however, Contractor will not be subject to 
consequential damages of more than $1,000,000 or the amount of this Agreement, whichever 
is greater. 
7. 
Conflict.  Contractor acknowledges this Agreement is subject to A.R.S. § 38-511, which allows for 
cancellation of this Agreement in the event any person who is significantly involved in initiating, negotiating, 
securing, drafting, or creating the Agreement on City's behalf is also an employee, agent, or consultant of any 
other party to this Agreement. 
8. 
Insurance. 
8.1 
Requirements.  Contractor must obtain and maintain the following insurance ("Required Insurance"):

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a. 
Contractor and Sub-contractors.  Contractor, and each Sub-contractor performing work or 
providing materials related to this Agreement must procure and maintain the insurance 
coverages described below (collectively referred to herein as the "Contractor's Policies"), 
until each Party's obligations under this Agreement are completed. 
b. 
General Liability. 
(1) 
Contractor must at all times relevant hereto carry a commercial general liability 
policy with a combined single limit of at least $1,000,000 per occurrence and 
$2,000,000 annual aggregate for each property damage and contractual property 
damage. 
(2) 
Sub-contactors must at all times relevant hereto carry a general commercial liability 
policy with a combined single limit of at least $1,000,000 per occurrence. 
(3) 
This commercial general liability insurance must include independent contractors' 
liability, contractual liability, broad form property coverage, XCU hazards if 
requested by the City, and a separation of insurance provision. 
(4) 
These limits may be met through a combination of primary and excess liability 
coverage. 
c. 
Auto.  A business auto policy providing a liability limit of at least $1,000,000 per accident for 
Contractor and $1,000,000 per accident for Sub-contractors and covering owned, non-
owned and hired automobiles. 
d. 
Workers' Compensation and Employer's Liability.  A workers' compensation and employer's 
liability policy providing at least the minimum benefits required by Arizona law. 
e. 
Notice of Changes.  Contractor's Policies must provide for not less than 30 days' advance 
written notice to City Representative of: 
(1) 
Cancellation or termination of Contractor or Sub-contractor's Policies; 
(2) 
Reduction of the coverage limits of any of Contractor or and Sub-contractor's 
Policies; and 
(3) 
Any other material modification of Contractor or Sub-contractor's Policies related 
to this Agreement. 
f. 
Certificates of Insurance. 
(1) 
Within 10 business days after the execution of the Agreement, Contractor must 
deliver to City Representative certificates of insurance for each of Contractor and 
Sub-contractor's Policies, which will confirm the existence or issuance of Contractor 
and Sub-contractor's Policies in accordance with the provisions of this section, and 
copies of the endorsements of Contractor and Sub-contractor's Policies in 
accordance with the provisions of this section. 
(2) 
City is and will be under no obligation either to ascertain or confirm the existence 
or issuance of Contractor and Sub-contractor's Policies, or to examine Contractor 
and Sub-contractor’s Policies, or to inform Contractor or Sub-contractor in the 
event that any coverage does not comply with the requirements of this section. 
(3) 
Contractor's failure to secure and maintain Contractor Policies and to assure Sub-
contractor policies as required will constitute a material default under the 
Agreement. 
g. 
Other Contractors or Vendors. 
(1) 
Other contractors or vendors that may be contracted with in connection with the 
Project must procure and maintain insurance coverage as is appropriate to their 
particular contract.

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(2) 
This insurance coverage must comply with the requirements set forth above for 
Contractor's Policies (e.g., the requirements pertaining to endorsements to name the 
parties as additional insured parties and certificates of insurance). 
h. 
Policies.  Except with respect to workers' compensation and employer's liability coverages, 
City must be named and properly endorsed as additional insureds on all liability policies 
required by this section. 
(1) 
The coverage extended to additional insureds must be primary and must not 
contribute with any insurance or self insurance policies or programs maintained by 
the additional insureds. 
(2) 
All insurance policies obtained pursuant to this section must be with companies 
legally authorized to do business in the State of Arizona and reasonably acceptable 
to all parties. 
8.2 
Sub-contractors. 
a. 
Contractor must also cause its Sub-contractors to obtain and maintain the Required 
Insurance. 
b. 
City may consider waiving these insurance requirements for a specific Sub-contractor if City 
is satisfied the amounts required are not commercially available to the Sub-contractor and 
the insurance the Sub-contractor does have is appropriate for the Sub-contractor's work 
under this Agreement. 
c. 
Contractor and Sub-contractors must provide to the City proof of the Required Insurance 
whenever requested. 
8.3 
Indemnification. 
a. 
To the fullest extent permitted by law, Contractor must defend, indemnify, and hold 
harmless City and its elected officials, officers, employees and agents (each, an "Indemnified 
Party," collectively, the "Indemnified Parties"), for, from, and against any and all claims, 
demands, actions, damages, judgments, settlements, personal injury (including sickness, 
disease, death, and bodily harm), property damage (including loss of use), infringement, 
governmental action and all other losses and expenses, including attorneys' fees and litigation 
expenses (each, a "Demand or Expense"; collectively, "Demands or Expenses") asserted by 
a third-party (i.e. a person or entity other than City or Contractor) and that arises out of or 
results from the breach of this Agreement by the Contractor or the Contractor’s negligent 
actions, errors or omissions (including any Sub-contractor or other person or firm employed 
by Contractor), whether sustained before or after completion of the Project. 
b. 
This indemnity and hold harmless provision applies even if a Demand or Expense is in part 
due to the Indemnified Party's negligence or breach of a responsibility under this Agreement, 
but in that event, Contractor shall be liable only to the extent the Demand or Expense results 
from the negligence or breach of a responsibility of Contractor or of any person or entity 
for whom Contractor is responsible. 
c. 
Contractor is not required to indemnify any Indemnified Parties for, from, or against any 
Demand or Expense resulting from the Indemnified Party's sole negligence or other fault 
solely attributable to the Indemnified Party. 
9. 
E-verify, Records and Audits. To the extent applicable under A.R.S. § 41-4401, the Contractor warrants 
their compliance and that of its subcontractors with all federal immigration laws and regulations that relate to 
their employees and compliance with the E-verify requirements under A.R.S. § 23-214(A). The Contractor or 
subcontractor’s breach of this warranty shall be deemed a material breach of the Agreement and may result 
in the termination of the Agreement by the City under the terms of this Agreement. The City retains the legal 
right to randomly inspect the papers and records of the other party to ensure that the other party is complying 
with the above-mentioned warranty. The Contractor and subcontractor warrant to keep their respective

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papers and records open for random inspection during normal business hours by the other party. The parties 
shall cooperate with the City’s random inspections, including granting the inspecting party entry rights onto 
their respective properties to perform the random inspections and waiving their respective rights to keep such 
papers and records confidential. 
10.  
No Boycott of Israel.  To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the parties hereby 
certify that they are not currently engaged in, and agree for the duration of the Agreement to not engage in, a 
boycott of goods or services from Israel, as that term is defined in A.R.S § 35-393. 
11. 
Uyghur Forced Labor Prevention Act (UFLPA). Contractor certifies that it does not currently, and during 
the term of this Agreement, will not use: 
a.  
the forced labor of ethnic Uyghurs in the People’s Republic of China;  
b. 
any goods or services produced by the forced labor of ethnic Uyghurs in the People’s 
Republic of China; and  
c. 
any contractors, subcontractors or suppliers that use the forced labor or any goods or 
services produced by the forced labor of ethnic Uyghurs in the People’s Republic of China. 
12. 
Attestation of PCI Compliance.  When applicable, the Contractor will provide the City annually with a 
Payment Card Industry Data Security Standard (PCI DSS) attestation of compliance certificate signed by an 
officer of Contractor with oversight responsibility. 
13. 
Notices. 
13.1 
A notice, request or other communication that is required or permitted under this Agreement (each 
a "Notice") will be effective only if: 
a. 
The Notice is in writing; and 
b. 
Delivered in person or by overnight courier service (delivery charges prepaid), certified or 
registered mail (return receipt requested); and 
c. 
Notice will be deemed to have been delivered to the person to whom it is addressed as of 
the date of receipt, if: 
(1) 
Received on a business day, or before 5:00 p.m., at the address for Notices identified 
for the Party in this Agreement by U.S. Mail, hand delivery, or overnight courier 
service on or before 5:00 p.m.; or 
(2) 
As of the next business day after receipt, if received after 5:00 p.m. 
d. 
The burden of proof of the place and time of delivery is upon the Party giving the Notice; 
and 
e. 
Digitalized signatures and copies of signatures will have the same effect as original signatures. 
13.2 
Representatives. 
a. 
Contractor.  Contractor's representative (the "Contractor's Representative") authorized to 
act on Contractor's behalf with respect to the Project, and his or her address for Notice 
delivery is: 
Dawn Institute, LLC 
c/o  Crystal Krueger 
24654 N. Lake Pleasant Pkwy, #103-176 
Peoria, AZ 85383 
 
b. 
City.  City's representative ("City's Representative") authorized to act on City's behalf, and 
his or her address for Notice delivery is:

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City of Glendale 
c/o  Shoalynn Gilliland 
5850 W. Glendale Ave. 
Glendale, Arizona 85301 
(623) 930-2683 
 
With required copy to: 
 
City Manager 
 
 
 
City Attorney 
City of Glendale  
 
 
City of Glendale 
5850 West Glendale Avenue 
 
5850 West Glendale Avenue 
Glendale, Arizona 85301  
             Glendale, Arizona 85301 
c. 
Concurrent Notices. 
(1) 
All notices to City's representative must be given concurrently to City Manager and 
City Attorney. 
(2) 
A notice will not be deemed to have been received by City's representative until the 
time that it has also been received by City Manager and City Attorney. 
(3) 
City may appoint one or more designees for the purpose of receiving notice by 
delivery of a written notice to Contractor identifying the designee(s) and their 
respective addresses for notices. 
d. 
Changes.  Contractor or City may change its representative or information on Notice, by 
giving Notice of the change in accordance with this section at least ten days prior to the 
change. 
14. 
Financing Assignment.  City may assign this Agreement to any City-affiliated entity, including a non-profit 
corporation or other entity whose primary purpose is to own or manage the Project. 
15. 
Entire Agreement; Survival; Counterparts; Signatures. 
15.1 
Integration.  This Agreement contains, except as stated below, the entire agreement between City 
and Contractor and supersedes all prior conversations and negotiations between the parties regarding 
the Project or this Agreement. 
a. 
Neither Party has made any representations, warranties or agreements as to any matters 
concerning the Agreement's subject matter. 
b. 
Representations, statements, conditions, or warranties not contained in this Agreement will 
not be binding on the parties. 
c. 
The solicitation, any addendums and the response submitted by the Contractor are 
incorporated into this Agreement as if attached hereto.  Any Contractor response modifies 
the original solicitation as stated.  Inconsistencies between the solicitation, any addendums 
and the response or any excerpts attached as Exhibit A and this Agreement will be resolved 
by the terms and conditions stated in this Agreement. 
15.2 
Interpretation. 
a. 
The parties fairly negotiated the Agreement's provisions to the extent they believed necessary 
and with the legal representation they deemed appropriate. 
b. 
The parties are of equal bargaining position and this Agreement must be construed equally 
between the parties without consideration of which of the parties may have drafted this 
Agreement. 
c. 
The Agreement will be interpreted in accordance with the laws of the State of Arizona.

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15.3 
Survival.  Except as specifically provided otherwise in this Agreement, each warranty, representation, 
indemnification and hold harmless provision, insurance requirement, and every other right, remedy 
and responsibility of a Party, will survive completion of the Project, or the earlier termination of this 
Agreement. 
15.4 
Amendment.  No amendment to this Agreement will be binding unless in writing and executed by 
the parties.  Any amendment may be subject to City Council approval.  Electronic signature blocks 
do not constitute execution. 
15.5 
Remedies.  All rights and remedies provided in this Agreement are cumulative and the exercise of 
any one or more right or remedy will not affect any other rights or remedies under this Agreement 
or applicable law. 
15.6 
Severability.  If any provision of this Agreement is voided or found unenforceable, that determination 
will not affect the validity of the other provisions, and the voided or unenforceable provision will be 
deemed reformed to conform to applicable law. 
15.7 
Counterparts.  This Agreement may be executed in counterparts, and all counterparts will together 
comprise one instrument. 
16. 
Term.   
 
16.1  
Extensions. The term of this Agreement commences upon the effective date and continues for a one 
(1)-year initial period.  The City may, at its option and with the approval of the Contractor, extend 
the term of this Agreement an additional four (4) years, on an annual basis.  Contractor will be notified 
in writing by the City of its intent to extend the Agreement period at least thirty (30) calendar days 
prior to the expiration of the original or any extension period.  Price adjustments will only be reviewed 
prior to the extension period and any such price adjustment will be a determining factor for any 
renewal.  There are no automatic extensions or renewals of this Agreement. 
 
16.2 
Extension for Procurement Process. Upon the expiration of the Term of this Agreement, including 
 
the initial term and any renewals, at the City’s sole discretion, this Agreement may be extended on a 
 
month-to-month basis for a maximum of six (6) months to allow for the City to complete its 
 
procurement process to select a vendor to provide the services/materials similar to those provided 
 
under this Agreement.  The City will notify the Contractor in writing of its intent to extend the 
 
Agreement at least thirty (30) calendar days prior to the expiration of the Term.  Any extension 
 
provided under this subsection will continue under the same terms and conditions as in effect 
 
immediately prior to the expiration of the then-current term.  
17. 
Dispute Resolution.  Any controversy or claim arising out of or relating to this contract, or the breach 
thereof, shall be settled by arbitration administered according to the American Arbitration Association’s 
Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any 
court having jurisdiction thereof. 
18. 
Cooperative Use of Contract.  This agreement may be extended for use by other governmental agencies 
and political subdivisions of the State.  Any such usage by other entities must be in accord with the ordinances, 
charter, rules and regulations of the respective entity and the approval of the Contractor and City.  For a list 
of SAVE members, click on the following link: http://www.mesaaz.gov/business/purchasing/save 
19. 
Exhibits.  The following exhibits, with reference to the term in which they are first referenced, are 
incorporated by this reference. 
Exhibit A 
Project 
Exhibit B 
Compensation 
 
(Signatures appear on the following page.)

EXHIBIT A 
Crime Victim Trauma Counseling 
PROJECT 
 
The contractor will provide assessment and psychological intakes for refferal of crime victims as per the attached 
solicitation.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
3     
rev. 12.11.2020 
 
1. 
INTRODUCTION  
The City of Glendale is soliciting Requests for Proposals from qualified vendors to 
establish a term contract for Crime Victim Trauma Counseling Services on an “as 
needed" basis. The City does not have the specialized qualifications to oversee a 
clinical counseling program, the best practice would be to contract these services 
with an independent contractor, group and/or agency counseling provider.  
 
2. 
OBJECTIVES 
These services will be managed by the Glendale Family Advocacy Center (GFAC). 
The goal of the GFAC is to provide comprehensive and coordinated services to 
crime victims in a safe, comfortable and convenient setting. 
 
The City reserves the right to make single or multiple awards, whichever is 
deemed most advantageous to the City. Other City of Glendale departments or 
divisions may use the resultant contract when deemed necessary by the City and 
upon approval by the administrator.  
 
3. 
SCOPE OF WORK 
3.1 
The Contractor must provide assessment and psychological intakes for    
referral victims of crime. 
3.2 
The Contractor must provide individual, couple, family and group 
counseling to adult and child survivors of physical, emotional or sexual 
abuse. 
3.3 
The Contractor must write treatment plans, progress notes, discharge 
summaries and other chart entries as required by agency policies and 
procedures, licensing agencies, funding sources and ethical standards.  
3.4 
The Contractor must provide all services in compliance with agency 
policies, federal and state laws, professional ethical standards and 
behavioral health licensure regulations. 
3.5 
The Contractor must follow guidelines for accurate data collection and 
reporting as required by agency, funding source and referral provider.  
3.6 
The Contractor Must adhere to agency requirements of confidentiality, 
professional conduct, personnel, financial and clinical policies, supervision, 
training and job qualifications. 
3.7 
The Contractor must attend and participate in appropriate clinical 
supervision on a weekly and/or monthly basis. 
3.8 
The Contractor must participate in muti-disciplinary team meetings as 
appropriate. 
3.9 
Contractor services may need to be provided onsite at the Glendale Family 
Advocacy Center, Glendale, AZ.  
3.10 The Contractor must be willing to meet once a quarter for a quality 
assurance meeting with the Victim Assistance Supervisor. 
3.11 Contractor shall provide demographic statistics (quarterly) on the victims 
served to meet Federal grant requirements. 
3.12 Contractor shall track/document service hours and provide this 
documentation for statistical purposes.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
4     
rev. 12.11.2020 
 
 
4. 
SPECIAL REQUIREMENTS 
4.1 
Contractor Minimum Qualifications: 
4.1.1 Masters Degree in Counseling, Psychology, Sociology or Social Work 
4.1.2 Current Arizona License with the Arizona Board of Behavioral Health 
4.1.3 Specialized experience in working with children, adults and families 
who have experienced trauma. 
4.1.4 Professional experience working with those who have experienced 
domestic violence, child neglect and abuse, sexual violence or 
victims of crime. 
4.1.5 Professional training in advanced trauma treatment modalities, 
mindfulness psychotherapy, TCBT, EMDR, and/or body inclusive 
psychotherapy. 
4.1.6 Experience in a social justice oriented, community collaborative, 
and/or advocacy-based counseling practice. 
4.1.7 Must carry independent malpractice insurance. 
 
5. 
TERM 
The term of the resultant contract shall be for a one (1) year initial term.  
 
6. 
OPTION TO EXTEND  
Based on satisfactory Contractor performance, the City, may at its option and 
upon mutual agreement with the Contractor, extend the term of this agreement 
for an additional four (4) years renewable on an annual basis. Contractor shall be 
notified in writing by the City Materials Manager of the City's intention to extend 
the contract period at least ninety (90) calendar days prior to the expiration 
of the original contract period. 
 
7. 
HOW WE CHOOSE 
7.1 
SCORING RESPONSES  
The evaluation criteria are weighted in accordance with the Submission 
Requirements.  Your response will be rated as follows: 
o 
40% Experience, proven performance, and qualifications 
o 
30% Method of Approach 
o 
10% Transition Plan 
o 
20% Cost 
 
7.2 
EVALUATION PANEL: Submittals will be evaluated by a panel based on the 
stated criteria and are responsible for selecting the proposal that is most 
advantageous to the City.  
 
7.3 
PANEL CONTACT: Offerors shall have no exclusive meetings, conversations 
or communications with an individual evaluation panel member on any 
aspect of the RFP, after submittal.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
5     
rev. 12.11.2020 
 
7.4 
INTERVIEWS:  City may ask some or all Offerors to participate in an 
interview at any point during the evaluation process but is not required to 
do so. Information gathered in an interview will be used by the panel to 
make a selection.  Offeror is responsible for any costs incurred to 
participate in an interview. 
 
7.5 
ADDITIONAL INVESTIGATIONS: City may conduct additional 
investigations needed to determine the competence or financial stability of 
any Offeror. 
 
7.6 
BEST AND FINAL OFFERS: City may request best and final offers and will 
determine the scope and subject of any best and final request.   
 
7.7 
PROPOSAL EVALUATION: City reserves the right to secure additional 
information from the Offeror in various forms and to award based on 
submitted information. 
 
8. 
NOTICE OF INTENT TO AWARD AND PROTEST PERIOD: 
Information about the recommended award for this solicitation will be posted here 
and will be available immediately after the City has completed its evaluation 
process. Questions regarding the notice of intent to award must be directed to the 
listed Procurement Officer immediately. Any protest must be submitted to the 
Procurement Administrator no later than seven (7) calendar days from the date of 
posting on the Internet. Information and instructions on how to file a protest can 
be found here.          
 
9. 
WITHDRAWAL OF PROPOSAL:  
Offeror may withdraw a submitted proposal at any time prior to the specified 
solicitation due date and time through the City’s online bidding system. 
Withdrawals must be made by the Offeror or designated representative listed on 
the proposal. Telephonic or oral withdrawals cannot be accepted. 
 
10. 
OFFER ERRORS OMISSIONS AND CORRECTIONS:  
City will not be responsible for any offeror errors or omissions. Any corrections 
shall be submitted through the City’s online bidding system prior to due date and 
time of the RFP. No corrections will be permitted after the offers have been 
opened. 
 
11. 
COMPETITIVE NEGOTIATIONS:  
City may negotiate with multiple Offerors at the same time. Negotiations may 
result in changing the conditions, terms, or price of the proposed contract for the 
benefit of the City unless prohibited herein. All Offerors shall be treated fairly and 
equally while conducting negotiations and the City is prohibited from disclosing 
any information submitted by competing Offerors. Entering into negotiations does 
not constitute a contract award or confer any rights to Offerors. The City may 
formally terminate negotiations and enter into concurrent or exclusive

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
6     
rev. 12.11.2020 
 
negotiations with the next most qualified Offeror/s if it is in the City’s best interest 
to do so. 
 
12. 
NO CONTACT, NO INFLUENCE DURING THE RFP PROCESS:  
City is conducting a competitive RFP process for the contract, free from improper 
influence or lobbying. There shall be no contact concerning this RFP from Offerors 
submitting a Proposal with any member of the City Council, RFP Evaluation 
Committee Members, or anyone connected with the process for or on behalf of the 
City.  Contact includes direct or indirect contact by the Offeror, its employees, 
attorneys, lobbyists, surrogates, etc. in an attempt to influence the RFP process. 
 
From the time the RFP is issued until the expiration of the protest period or the 
resolution of any protest, whichever is later (the “Silent”), Offerors, directly or 
indirectly through others, are restricted from attempting to influence in any 
manner the decision making process through, including but not limited to, the use 
of paid media; contacting or lobbying the City Council or City Manager or any 
other City employee (other than Material Management employees); the use of any 
media for the purpose of influencing the outcome; or in any other way that could 
be construed to influence any part of the decision-making process about this RFP. 
This provision shall not prohibit an Offeror from petitioning an elected official or 
engaging in any other protected first amendment activity after the protest period 
has run or any protest has been resolved, whichever is later. 
 
Violation of this provision will cause the proposal or offer of the Offeror to be 
found in violation and to be rejected. 
 
13. 
PROPRIETARY INFORMATION: 
Offeror shall clearly mark any proprietary information contained in its bid with the 
words “Proprietary Information.” Offeror shall not mark any Solicitation Form as 
proprietary. Pricing data shall not be considered proprietary. Marking all, or 
nearly all, of a bid as proprietary may result in rejection of the bid.  
 
Offerors acknowledge that the City is required by law to make certain records 
available for public inspection. In the event that the City receives a request for 
disclosure of Proprietary Information by any person, court, agency or 
administrative body, or otherwise has a reasonable belief that it is obligated to 
disclose the Proprietary Information to any such person or authority, the City will 
provide Offeror with prompt written notice so that Offeror may seek a protective 
order or other appropriate remedy. The Offeror, by submission of materials 
marked Proprietary Information, acknowledges and agrees that the City will have 
no obligation to advocate for non-disclosure in any forum or any liability to the 
Offeror in the event that the City must legally disclose the Proprietary Information.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
7     
rev. 12.11.2020 
 
14. 
SUBMISSION CHECKLIST 
This section provides an overview of the submission instructions including a 
checklist to aid in the submission of complete proposals.  Offerors shall complete 
the fillable “RESPONSE WORKBOOK” attachment and submit as their proposal. 
 
Vendors are strongly advised to read this section in its entirety and complete the 
checklist to avoid disqualification.  Please note that the City will NOT be able to 
consider proposals that are submitted late or that do not follow these 
guidelines. 
 
The Offeror shall bear all costs associated with submitting the proposal, 
including proposal preparation, site visitation or any travel connected with 
submission of the proposal. The City shall have no liability whatsoever for such 
costs. 
 
Checklist for Submitting Proposal 
Complete 
() 
Submission Requirements 
OFFER SHEET (Response Workbook) 
Offeror Name 
Offeror Address                                   
 
1. EXPERIENCE, PROVEN PERFORMANCE, QUALIFICATIONS 
     (5 questions) 
 
2. METHOD OF APPROACH 
(5 questions) 
 
3. TRANSITION PLAN 
(1 question) 
 
4. COST (Must be submitted in a separate electronic file) 
(1 question) 
 
     COMPLETED PRICING WORKBOOK 
 
ADDENDUM RESPONSES (if applicable)  
 
Return of Offer 
• 
Electronic copies of all "SUBMISSION REQUIREMENTS” listed 
above. Pricing Workbook must be submitted separately from 
the rest of the proposal.  
 
 
15. 
SUBMISSION REQUIREMENTS 
The proposal is every element of your response to this RFP.  For this proposal, 
you must provide a completed OFFER SHEET in addition to answering the 
questions identified in the REQUIRED RESPONSES. (see Response Workbook) 
 
Responses must be numbered to correspond to the question numbers to aid in 
the evaluation process; failure to do so may result in disqualification.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
8     
rev. 12.11.2020 
 
 
Should your offer contain any PROPRIETARY INFORMATION you must clearly 
mark that information with the words “Proprietary Information.” Only information 
contained in your response questions may be marked as such, information on the 
OFFER SHEET or PRICING SHEET (if applicable) are not considered proprietary. 
 
Offerors acknowledge that the City is required by law to make certain records 
available for public inspection. By submitting any materials marked as Proprietary 
Information, Offeror acknowledges and agrees that the City will have no obligation 
to advocate for non-disclosure in any forum or any liability to the Offeror if the City 
must legally disclose the Proprietary Information. 
 
Helpful Hints: 
• 
Answer each question completely, your answers will be the only basis on 
which your proposal is scored. 
• 
Do not unnecessarily elaborate, keep your response complete and effective. 
• 
Do not provide general answers or reference to sales literature. 
• 
Only when applicable attach and reference supporting documents.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
9     
rev. 12.11.2020 
 
EXHIBIT 1: SPECIAL NOTICES   
By signing on the Offer/Bid page, solicitation Addendum(a), or cover letter 
accompanying the submittal documents, Offerors are certifying that they understand the 
following notices and agree to comply with all required terms and conditions. 
1. 
RETURN OF OFFER  
The Offeror shall submit required proposal responses electronically in Vendor 
Self Service (VSS). 
Offeror is required to register in VSS prior to submitting a proposal if they have 
not already registered.  
https://glendaleazvendors.munisselfservice.com/Vendors/default.aspx 
Guide to Register as a new vendor: 
https://www.glendaleaz.com/your_government/city_finances/procurement/vendo
r_self_service___v_s_s_  (This is a PDF document “Vendor Registration 
Instructions” at the bottom of page.) 
a. 
The Offeror shall complete all sections of the solicitation in the format 
given and the spaces provided.  Proposals that do not conform to the above 
format may be rejected.  
b. 
The Offeror shall bear all costs associated with submitting the proposal, 
including proposal preparation, site visitation or any travel connected with 
submission of the proposal. The City shall have no liability whatsoever for 
such costs. 
[UPDATE DATE, LOCATION AS APPLICABLE] 
 
2. 
PRE-OFFER CONFERENCE  
A Pre-Offer meeting will be held on the time and at the location shown on page 1 
of this document. Attendance is not required. Copies of the Request for Proposal 
(RFP) will NOT be available. 
 
The purpose of the conference will be to clarify the contents of the solicitation to 
prevent any misunderstanding of the City of Glendale’s position. Any doubt as to 
the requirements of the solicitation or any apparent omission or discrepancy 
should be presented to the City at the conference. The City will determine the 
appropriate action necessary, if any, and issue a written amendment to the 
solicitation if required. Oral statements or instructions will not constitute an 
amendment to the solicitation. 
 
3. 
NO CONTACT, NO INFLUENCE DURING THE RFP PROCESS 
The City is conducting a competitive RFP process for the contract, free from 
improper influence or lobbying.   There shall be no contact concerning this RFP 
from Offerors submitting a Proposal with any member of the City Council, RFP 
Evaluation Committee Members, or anyone connected with the process for or on 
behalf of the City.  Contact includes direct or indirect contact by the Offeror, its

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
10     
rev. 12.11.2020 
 
employees, attorneys, lobbyists, surrogates, etc. in an attempt to influence the 
RFP process. 
From the time the RFP is issued until the expiration of the protest period or the 
resolution of any protest, whichever is later (the “Silent Period”), Offerors, directly 
or indirectly through others, are restricted from attempting to influence in any 
manner the decision making process through, including but not limited to, the use 
of paid media; contacting or lobbying the City Council or City Manager or any 
other City employee (other than Procurement employees); the use of any media 
for the purpose of influencing the outcome; or in any other way that could be 
construed to influence any part of the decision-making process about this RFP.  
This provision shall not prohibit an Offeror from petitioning an elected official or 
engaging in any other protected first amendment activity after the protest period 
has run or any protest has been resolved, whichever is later. 
 
Violation of this provision will cause the proposal or offer of the Offeror to be 
found in violation and to be rejected. 
 
4. 
CONFLICT OF INTEREST    
Contractor shall disclose the following:  1) the name(s) and position(s) of each 
Contractor’s employee or subcontractor that participated in the preparation of the 
submittal or who will be involved, directly or indirectly, with performing the 
contract, if awarded; 2) the name(s) of any City of Glendale employee who is a 
relative of persons identified pursuant to No. 1;  3) the name(s) and position(s) of 
Contractor’s  personnel that have a financial or proprietary interest in the 
contract; 4) the name(s) of any City of Glendale employee who is a relative of 
persons identified pursuant to No. 3.   
 
Providing such disclosure will not necessarily disqualify a Contractor.  Failure to 
disclose the requested information or any potential conflict of interest pursuant to 
A.R.S. § 38-511 et seq. may result in rejection of the proposal or bid or any 
contract being void or terminated. 
 
For purposes of this provision, the following definitions apply: 
i. 
“Employee” means all persons who are employed on a full-time, part-time 
or contract basis by the City of Glendale. 
ii. 
“Relative” means the spouse, child, child’s child, parent, grandparent, 
brother or sister of the whole or half blood and their spouses and the 
parent, brother, sister or child of a spouse. 
 
5. 
INQUIRIES  
Any question related to the Request for Proposal shall be directed to the 
Procurement Officer whose name appears above. An Offeror shall not contact or 
ask questions of the department for whom the requirement is being procured. The 
Procurement Officer may require any and all questions be submitted in writing. 
Offerors are encouraged to submit written questions via electronic mail or 
facsimile, no later than FIVE days prior to the proposal due date. Any

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
11     
rev. 12.11.2020 
 
correspondence related to a solicitation should refer to the appropriate Request 
for Proposal number, page and paragraph number. An envelope containing 
questions should be identified as such; otherwise, it may not be opened until after 
the official proposal due date and time. Oral interpretations or clarifications will 
be without legal effect. Only questions answered by a formal written amendment 
to the Request for Proposal will be binding. 
 
6. 
SPECIAL TERMS AND CONDITIONS  
 
Additional terms and conditions specific to the provision of the services 
referenced will be negotiated with the successful bidder for inclusion in the 
contract. 
 
7. 
PUBLIC RECORD REQUIREMENTS  
 
Offeror acknowledges that the City is a public agency and must comply with all 
Public Records laws and proposals submitted become the property of the City and 
are subject to public disclosure requirements in accordance with Arizona Public 
Records Law.  Any portion of the proposal that the offeror deems confidential or 
proprietary must be clearly labeled as such.  Labeling material does not 
automatically preclude the material from public disclosure, as the City is required 
to make an appropriate determination as to the confidentiality of the material in 
accordance with Arizona Public Records Law.  It is the offeror’s sole responsibility 
and cost to take action, including legal actions, to protect such material.  Price is 
not confidential and will not be withheld. 
 
8. 
PERMITS AND LICENSES  
It is the offeror’s sole responsibility to determine and secure any and all licenses 
and permits the contractor needs to operate the facility, from any regulatory body 
having jurisdiction related to the services being provided.  Such costs are the 
exclusive responsibility of the operator, operator must also ensure appropriate 
licensing of any sub-contractors, operator shall notify the City in writing within two 
(2) working days of any suspension, revocation or renewal. 
 
9. 
NO COLLUSION OR ANTI-COMPETITIVE PRACTICES   
The submission of the offer did not involve collusion, and without any agreement, 
understanding or planned common course of action with, any other vendor of 
materials, supplies, equipment or services described in the invitation to bid, 
designed to limit independent bidding or competition or other anti-competitive 
practices. 
 
10. 
NON-DISCRIMINATION  
Contractor agrees not to discriminate against any employee or applicant for 
employment on the basis of race, color, religion, sex, national origin, age, marital 
status, sexual orientation, gender identity or expression, genetic characteristics, 
familial status, U.S. military veteran status or any disability. Contractor will 
require any Sub-contractor to by bound to the same requirements as stated within

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
12     
rev. 12.11.2020 
 
this section. Contractor, and on behalf of any subcontractors, warrants 
compliance with this section. 
 
11. 
NO CONSIDERATIONS  
 
The Contractor has not given, offered to give, nor intends to give at any time 
hereafter, any economic opportunity, future employment, gift, loan, gratuity, 
special discount, trip, favor, meal or service to a public servant in connection with 
the submitted offer.  
 
12. 
AUTHORIZED AGENT  
 
The individual signing the submittal is an authorized agent and has the authority 
to bind the Offeror to the proposal and subsequent contract if awarded. 
 
13. 
KEY PERSONNEL   
If awarded, Offeror shall assign a specific individual as the key point of contact for 
the management of the contract, subject to specific notification requirements to 
be included in the final contract.  
 
14. 
SITE INSPECTION   
It is the responsibility of the Offeror to become familiar with any conditions which 
may affect the performance and cost of providing the service and this submission 
will serve as evidence that the Offeror did, in fact, make a site inspection and is 
aware of all conditions.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
13     
rev. 12.11.2020 
 
EXHIBIT 2: SPECIAL TERMS AND CONDITIONS 
By signing on the Offer/Bid page, solicitation Addendum(a), or cover letter 
accompanying the submittal documents, Offerors are certifying that they understand the 
following notices and agree to comply with all required terms and conditions. The 
following terms are found on the City’s Website and are applicable to Request for 
Proposal:  Standard Terms and Conditions  
 
1. 
TYPE OF AWARDS  
The City reserves the right to make multiple awards or to award by individual line 
items, by group of line items, or to make an aggregate award, whichever is 
deemed most advantageous to the City. If the City determines that an aggregate 
award to one offeror is not in the City's best interest, "all or none" offers shall be 
rejected. 
 
2. 
ALTERNATE OFFERS  
 
Offers submitted as alternates, or on the basis of exceptions to specific conditions 
of purchase and/or required specifications, must be submitted as an attachment 
referencing the specific paragraph number(s) and adequately defining the 
alternate or exception submitted. Detailed product brochures and/or technical 
literature, suitable for evaluation, must be submitted with the offer. If no 
exceptions are taken, City will expect and require complete compliance with the 
specifications and all Conditions of Purchase. 
 
3. 
EFFECTIVE PERIOD OF OFFER Offers shall be valid for a minimum of 120 days 
following the deadline for submitting offers. If an award is not made during that 
period, all offers shall be automatically extended for another 120 days. Offers will 
be automatically renewed until the solicitation is either canceled, an award is 
made, or proper Notice is given to the Procurement Officer of Offeror’s intent to 
withdraw its offer. Offers may only be withdrawn by submitting Notice at least 15 
days before the expiration of the then current 120-day period. 
 
4. 
PAYMENT TERMS If payment terms are not indicated, terms of NET 30 days shall 
be applied by the City. Payment terms to apply after receipt of invoice or final 
acceptance of the products/services, whichever is later. Payment terms offering 
less than 20 days for payment will not be considered. 
 
5. 
UNIT PRICE TO PREVAIL In the event of a price disparity between the unit and 
extended price, the unit price shall prevail unless judged obviously in error by the 
City. 
 
6. 
OFFER ERRORS OMISSIONS AND CORRECTIONS The City will not be responsible 
for any offeror errors or omissions. All prices and notations shall be written in ink 
or typed. Changes or corrections made on the offer form must be initialed in ink 
by the individual signing the offer. No corrections will be permitted after the offers 
have been opened.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
14     
rev. 12.11.2020 
 
7. 
BRAND NAME REFERENCES AND TECHNICAL SPECIFICATIONS Brand names or 
manufacturer's references shall be construed as a quality or performance level 
and does not indicate the item cited is mandatory. Technical specifications define 
the acceptable standard. 
 
8. 
RESTRICTIVE OFFER PROVISIONS If specifications preclude an otherwise 
qualified offeror from submitting an offer, a written request for modification must 
be received by the Buyer at least seven (7) calendar days prior to the proposal 
due date. All offerors will be notified by a written addendum to the solicitation of 
any approved changes. 
 
9. 
DEFAULT In case of default by the contractor, the City may, by written notice, 
cancel this contract and repurchase from another source and may recover the 
excess costs by (1) deduction from an unpaid balance due; (2) collection against 
the bid and/or performance bond; or (3) a combination of the aforementioned 
remedies or other remedies as provided by law. 
10. 
TERMINATION FOR CONVENIENCE The City reserves the right to terminate any 
order or contract upon thirty days written notice. The City will be responsible only 
for those standard items which have been delivered and accepted. If the items are 
unique and not saleable or useable for any other application, the City will 
reimburse the Seller for actual labor, material, and burden costs, plus a profit not 
to exceed 8%. Title to all materials, work-in-process, and completed but 
undelivered goods will pass to the City after costs are claimed and allowed. 
 
11. 
SUB-CONTRACTING The contract or any portion thereof, shall not be sub-
contracted without the prior written approval of the Materials Manager. No such 
approval will be construed as making the City a party of or to such sub-contract or 
subjecting the City to liability of any kind to any sub-contractor. No sub-contract 
shall, under any circumstances, relieve the contractor of liability and obligation 
under this contract; and despite any such subletting the City shall deal through 
the contractor. Sub-contractors will be dealt with as workmen and representatives 
of the contractor. 
 
12. 
SAFETY DATA SHEETS (SDS). Contractor is to supply SDS) in accordance with 
Federal requirements for The Globally Harmonized System of Classification and 
Labeling of Chemicals (GHS). Contractor entering the City workplace with 
hazardous materials will supply the City with a Safety Data Sheets (SDS) covering 
those particular products the contractor may expose City employees or the 
general public to while working at the site. 
 
13. 
GENERAL INDEMNIFICATION:  Contractor shall indemnify, defend, save and hold 
harmless the City of Glendale and its officers, officials, agents, and employees 
(hereinafter referred to as “Indemnitee”) from and against any and all claims, 
actions, liabilities, damages, losses, or expenses (including court costs, attorneys’ 
fees, and costs of claim processing, investigation and litigation) (hereinafter 
referred to as “Claims”) for bodily injury or personal injury (including death), or

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
15     
rev. 12.11.2020 
 
loss or damage to tangible or intangible property caused, or alleged to be caused, 
in whole or in part, by the negligent or willful acts or omissions of Contractor or 
any of its owners, officers, directors, agents, employees or subcontractors.  This 
indemnity includes any claim or amount arising out of or recovered under the 
Workers’ Compensation Law or arising out of the failure of such Contractor to 
conform to any Federal, State or local law, statute, ordinance, rule, regulation or 
court decree.  It is the specific intention of the parties that the Indemnitee shall, in 
all instances, except for Claims arising solely from the negligent or willful acts or 
omissions of the Indemnitee, be indemnified by Contractor from and against any 
and all claims.  It is agreed that Contractor will be responsible for primary loss 
investigation, defense and judgment costs where this indemnification is 
applicable. In consideration of the award of this contract, the Contractor agrees to 
waive all rights of subrogation against the City, its officers, officials, agents, and 
employees for losses arising from the work performed by the Contractor for the 
City. 
 
14. 
RESPONSIBILITY FOR COMPLIANCE WITH LEGAL REQUIREMENTS The offeror's 
products, services, and facilities shall be in full compliance with all applicable 
Federal, State, and local health, environmental, and safety laws, regulations, 
standards, and ordinances, regardless of whether or not they are referred to by 
the City. 
 
15. 
RESPONSIBILITY FOR CORRECTION It is agreed that the offeror shall be fully 
responsible for making any correction, replacement, or modification necessary for 
specification or legal compliance. In the event of a call back, Offeror agrees to give 
the City first priority. Offeror agrees that if the product or service offered does not 
comply with the written specification, the Materials Manager has the right to 
cancel the sale at any time with full refund within thirty (30) calendar days after 
notice of noncompliance and offeror further agrees to be fully responsible for any 
consequential damages suffered by the City. 
16. 
WARRANTY Unless otherwise specified, all items shall be guaranteed for a 
minimum period of one year against defects in material and workmanship. During 
the period, if a defect should occur, that item shall be repaired or replaced by the 
Seller at no obligation to the City, except where it be shown that the defect was 
caused by misuse and not by faulty manufacture. The offeror expressly warrants 
all items to be new, free from defects in design, materials, and workmanship, and 
to be fit and sufficient for their intended purpose. Any sample submitted shall 
create an expressed warranty that the whole of the goods shall conform to the 
sample or model. 
 
17. 
REJECTION OF OFFERS The City reserves the right to reject any or all offers, or 
any part thereof; to accept any offer or any part thereof; or to waive any 
informalities when it is deemed to be in the City's best interest. 
 
18. 
DELAY IN EXERCISING CONTRACT REMEDY Failure or delay by the City to 
exercise any right, power, or privilege shall not be deemed a waiver thereof.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
16     
rev. 12.11.2020 
 
 
19. 
TAX EXEMPTION The City is not exempt from paying Federal Excise Taxes and 
will furnish an exemption certificate upon request. 
 
20. 
ORDER OF PRECEDENCE In the event of conflict, the following precedence shall 
prevail: (1) Special Terms and Conditions incorporated by attachment; (2) Special 
Terms and Conditions; (3) Drawings and Specifications; (4) referenced 
documents; and (5) the Standard Terms and Conditions. 
 
21. 
CHANGES The City reserves the right to make changes in any of the following: (a) 
specifications; (b) methods of shipment; (c) place of delivery; (d) time of delivery; 
(e) quantities. If any change causes an increase or decrease in the cost of or the 
time required for performance, an equitable adjustment may be made in the price 
or delivery schedule, or both. Any claim for adjustment shall be deemed waived 
unless asserted in writing within thirty days from receipt of the change. Price 
increases or extensions of delivery time shall not be binding on the City unless in 
writing and approved by the Materials Manager prior to the institution of the 
change. 
 
22. 
PRICE ADJUSTMENTS Price adjustments shall be addressed a minimum of 
Ninety (90) days prior to the contract renewal date, shall be in writing and include 
supportive justification for the proposed increase. Supportive justification means 
that the request shall include detailed information and calculations that make it 
clear how the claimed increase has an impact on the contract unit prices.  The 
requested price increase must be based upon a cost increase that was clearly 
unpredictable at the time of the offer and can be shown to directly affect price of 
the item concerned.  The rate increase shall only be considered at time of contract 
extension. The City will review the request and shall determine if the increase shall 
be granted or if an alternate option is in the best interest of the City. The price 
increase adjustment, if approved, will be effective and executed via a contract 
amendment. 
 
23. 
LATE SUBMISSION OF CLAIM The City will not honor any invoices or claims 
which are tendered one year after the last item of the account accrued. 
 
24. 
PROTEST OF AWARD Any person who has an objection to the awarding of a 
solicitation by the City, pursuant to competitive solicitation procedures, shall 
lodge that protest, in writing, with the Materials Manager. The protest should 
specifically identify the objection to the award, pursuant to the formal purchase 
procedure. The protest must be submitted no later than seven (7) calendar days 
after the notice of intent to award is posted on the City's Procurement Internet 
home page at 
https://www.glendaleaz.com/your_government/city_finances/procurement/notice
_of_intent_to_award. Untimely protests will not be considered.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
17     
rev. 12.11.2020 
 
25. 
REMEDIES City shall have, in addition to the remedies provided herein, all 
remedies afforded by the Uniform Commercial Code as adopted by the State of 
Arizona. Contractor shall have, subject to the limitation imposed by the terms of 
this agreement, all remedies afforded by the Uniform Commercial Code as 
adopted by the State of Arizona. 
 
26. 
ASSIGNMENT Neither an order nor monies due thereunder shall be assigned in 
whole or in part without the City's prior written consent. 
 
27. 
ADDENDA Any change to the proposal will be in the form of a numbered 
addendum issued by the Procurement Division. The addendum will be furnished 
to all who received the proposal. The City will not be responsible for any oral or 
written instructions made by any employees, officers, contracted consultant or 
agent of the City in regard to the proposal. The City will not be responsible for 
offerors adjusting their offer based on oral or written instructions. 
 
28. 
SPECIAL ACCOMMODATIONS Please contact Procurement at 930-2862 at least 3 
days prior to the meeting for special accommodation. Hearing impaired persons, 
please use the Arizona Relay Service (1-800-367-8939). 
 
29. 
OFFER IDENTIFICATION The City is not responsible for the pre-opening of, post-
opening of, or the failure to open, an offer not properly addressed or identified. 
 
30. 
OFFER TABULATION An electronic copy of the scoring may be requested by e-
mailing the Procurement office at procurement@glendaleaz.com and referencing 
the proposal title and number. The information will be available for distribution 
when the City has completed its evaluation process of the offers received. 
 
31. 
LIABILITY Except for the sole negligence of the City, its officers, managers, 
employees, or agents, Contractor shall be liable to the City for any physical 
damage to City property or for the death of, or personal injury to, City personnel 
arising out of Contractor's occupancy, maintenance, repair, replacement, 
installation and/or any other work performed pursuant to the contract. Contractor 
agrees to indemnify, defend and hold the City harmless from any claim or loss 
arising from such damage or injury. 
 
32. 
OSHA GUIDELINES The contractor shall be familiar with and operate within the 
guidelines set forth by the Occupational Safety and Health Act. 
 
33. 
PATENTS Seller agrees to defend City at seller's own expense, in all suit, actions, 
or proceedings in which City is made a defendant for actual or alleged 
infringement of any United States of America or foreign letters patent resulting 
from City’s use of the goods purchased as a result of this RFP. Seller further 
agrees to pay and discharge any and all judgments or decrees, which may be 
rendered in any such suit, action or proceedings against City. Seller agrees to 
indemnify and hold harmless the City from any and all license, royalty and

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
18     
rev. 12.11.2020 
 
proprietary fees or costs, including legal costs, which may arise out of City’s 
purchase and use of goods supplied by the seller. It is expressly agreed by seller, 
that these covenants are irrevocable and perpetual. 
 
34. 
VENDOR PERFORMANCE Prior offeror performance in regard to product, service, 
or representation of/from the offeror may be used in evaluation of this offer. 
Unsatisfactory performance to the City may be considered sufficient grounds for 
rejection of this offer. No offer will be awarded to any offeror who is in default on 
any contract with the City. 
 
35. 
PERFORMANCE SURETY REQUIREMENTS The performance sureties shall be 
in the form of a bond, cashier's check, certified check or money order. Personal 
or company checks are not acceptable unless certified. Letters of credit are 
not acceptable. Individual sureties are not acceptable. 
 
PERFORMANCE SURETY The successful proposer shall, at the time of 
entering into the contract, furnish a performance surety in the form of a bond, 
money order or certified or cashier's check, in the amount of 10 percent of the 
contract amount guaranteeing the faithful performance of the contract by the 
proposer. 
 
If a bond is submitted, it shall be written on the form provided by the City as 
an attachment to the proposal documents. The attorney-in-fact who executes 
the bond on behalf of the surety shall affix to the bond a certified and 
current copy of the power of attorney. The bond must be written by a surety 
with a Best Rating no less than an A and must be authorized and licensed to 
do business in this State by the Arizona Department of Insurance. Individual 
sureties and letters of credit are not acceptable. 
 
36. 
FUND APPROPRIATION CONTINGENCY The contractor and the City recognize 
that the continuation of any contract after the close of any given fiscal year of the 
City; which ends on June 30, shall be subject to the approval of the budget of the 
City providing the contract item is an expenditure therein. The City does not 
guarantee that the budget item will be actually adopted, as it is the determination 
of the City Council at the time of the adoption of the budget. 
 
37. 
NOTIFICATION OF AWARD The successful offeror(s) will be notified that their 
offer has been accepted by the City Council as recommended for award. 
 
38. 
NON-EXCLUSIVITY The City, in its sole discretion, reserves the right to request 
the materials or services set forth herein from other sources when deemed 
necessary and appropriate.  No exclusive rights are included in this Agreement.  
 
39. 
PROHIBITIONS - Contractor, and on behalf any subcontractor, certifies, to the 
extent applicable under A.R.S. §§ 35-391 et seq and 35-393 et seq, that neither

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
19     
rev. 12.11.2020 
 
has "scrutinized" business operations, as defined in the proceeding statutes, in the 
countries of Sudan or Iran. 
 
40. 
IMMIGRATION LAW COMPLIANCE Contractor, and on behalf any subcontractor, 
warrants, to the extent applicable under A.R.S. § 41-4401, compliance with all 
federal immigration laws and regulations that relate to their employees as well as 
compliance with A.R.S. § 23-214(A) which requires registration and participation 
with the E-Verify Program.  Any breach of warranty described above is considered 
a material breach of this Agreement and is subject to penalties up to and 
including termination of this Agreement.  City of Glendale (“City”) retains the legal 
right to inspect the papers of Contractor or subcontractor employee who performs 
work under this Agreement to ensure that Contractor or any subcontractor is 
compliant with the warranty described above.  City may conduct random 
inspections, and upon request of the City, Contractor shall provide copies of 
papers and records demonstrating continued compliance with the warranty 
described above.  Contractor agrees to keep papers and records available for 
inspection by the City during normal business hours and will cooperate with City 
in exercise of its statutory duties and not deny access to its business premises or 
applicable papers or records for the purposes of enforcement of this 
Section.  Contractor agrees to incorporate into any subcontracts under this 
Agreement the same obligations imposed upon itself and expressly accrue those 
obligations directly to the benefit of the City.  Contractor also agrees to require 
any subcontractor to incorporate into each of its own subcontracts under this 
Agreement the same obligations above and expressly accrue those obligations to 
the benefit of the City.  Contractor’s warranty and obligations under this Section I 
to the City is continuing throughout the term of this Agreement or until such time 
as the City determines, in its sole discretion, that Arizona law has been modified 
in that compliance with this section is no longer a requirement.  The “E-Verify 
Program” above means the employment verification program administered by the 
United States Department of Homeland Security, the Social Security 
Administration, or any successor program. 
 
41. 
CONTRACT ADMINISTRATOR The staff member identified as the Contract 
Administrator for a solicitation serves as the liaison between Procurement, the 
city and the successful contractor.   The Contract Administrator manages the 
contract, overseeing the daily operations, scheduling, performance and 
compliance of the agreement by all parties.  The Contract Administrator is 
responsible for: 
a. 
Establishing and maintaining records and documentation 
b. 
Monitoring the contractor’s performance 
c. 
Handling issues and disputes 
d. 
Exercising extension options 
e. 
Initiating contract modifications 
f. 
Initiating rebids or new solicitations 
 
42. 
FORCE MAJEURE

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
20     
rev. 12.11.2020 
 
a. 
Except for payment of sums due, neither party shall be liable to the other 
nor deemed in default under this contract if and to the extent that such 
party’s performance of this Contract is prevented by reason of force 
majeure.  The term “force majeure” means an occurrence that is beyond 
the control of the part affected and occurs without its fault or 
negligence.  Without limiting the foregoing, force majeure includes acts of 
God; acts of the public enemy; war; riots; strikes; mobilization; labor 
disputes; civil disorders, fire; flood; lockouts; injunctions-interventions-acts; 
or failures or refusals to act by government authority; and other similar 
occurrences beyond the control of the party declaring force majeure which 
such party is unable to prevent by exercising reasonable diligence. 
b. 
Force majeure shall not include the following circumstances: 
i. 
Late delivery of equipment or materials caused by congestion at a 
manufacturer’s plant or elsewhere, or an oversold condition of the 
market. 
ii. 
Late performance by a subcontractor unless the delay arises out of a 
force majeure occurrence in accordance with this force majeure 
term and condition; or 
iii. 
Inability of either the Contractor or any subcontractor to acquire or 
maintain any required insurance, bonds, licenses or permits.    
43. 
SUSPENSION AND DEBARMENT. (APPLIES TO ALL PURCHASES.)  
a. 
This contract is a covered transaction for purposes of 2 CFR pt. 180 and 2 
CFR pt. 3000. As such, the Contractor is required to verify that none of 
Contractor’s principals (defined at 2 CFR § 180.995) or its affiliates 
(defined at 2 CFR § 180.905) are excluded (defined at 2 CFR § 180.940) or 
disqualified (defined at 2 CFR § 180.935). 
b. 
The Contractor must comply with 2 CFR pt. 180, subpart C and 2 CFR pt. 
3000, subpart C, and must include a requirement to comply with these 
regulations in any lower tier covered transaction it enters into. 
c. 
This certification is a material representation of fact relied upon by the City 
of Glendale. If it is later determined that the contractor did not comply with 
2 CFR pt. 180, subpart C and 2 CFR pt. 3000, subpart C, in addition to 
remedies available to the City, the Federal Government may pursue 
available remedies, including but not limited to suspension and/or 
debarment. 
d. 
The Contractor agrees to comply with the requirements of 2 CFR pt. 180, 
subpart C and 2 CFR pt. 3000, subpart C while this offer is valid and 
throughout the period of any contract that may arise from this offer. The 
Contractor further agrees to include a provision requiring such compliance 
in its lower tier covered transactions.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
21     
rev. 12.11.2020 
 
EXHIBIT 3: INSURANCE REQUIREMENTS 
By signing on the Offer/Bid page, solicitation addenda, or cover letter accompanying the 
submittal documents, Offerors are certifying that they understand the following notices and agree 
to comply with all required terms and conditions. 
1) 
INSURANCE REQUIREMENTS. Offeror shall procure and maintain until all their 
obligations have been discharged, insurance against claims for injury to persons 
or damage to property that may arise from or in connection with this Solicitation.  
The insurance requirements herein are minimum requirements for this Solicitation 
and in no way limit the indemnity covenants contained herein. The City of 
Glendale in no way warrants that the minimum limits contained herein is sufficient 
to protect the OFFEROR from liabilities that might arise.  Offeror is free to 
purchase such additional insurance as Offeror determines necessary. 
 
a) 
Minimum Scope and Limits of Insurance: Offeror shall provide coverage 
with limits of liability not less than those stated below. 
 
i) 
Commercial General Liability – Occurrence Form 
Policy shall include bodily injury, property damage, personal and 
advertising injury and broad form contractual liability coverage.  
 
General Aggregate 
$2,000,000 
Products – Completed Operations Aggregate  
$1,000,000 
Personal and Advertising Injury 
$1,000,000 
Each Occurrence 
$1,000,000 
 
(1) 
The policy shall be endorsed to include the following 
additional insured language: “The City of Glendale, and its 
departments, officers, officials, agents, employees and 
volunteers shall be named as additional insureds with 
respect to liability arising out of the solicitation.   Such 
additional insured shall be covered to the full limits of liability 
purchased by the OFFEROR, even if those limits of liability 
are in excess of those required herein. 
 
(2) 
Policy shall contain a waiver of subrogation endorsement in 
favor of the “City of Glendale, and its departments, officers, 
officials, agents, employees and volunteers”.  This provision 
applies regardless of whether or not the City of Glendale has 
received a waiver of subrogation endorsement from the 
insurer.   
 
ii) 
Business Automobile Liability – (if driving is not a part of the scope 
of work, excluding driving from the place of business and to the 
City departments, this coverage can be eliminated.) 
 
Bodily Injury and Property Damage for any owned, hired, and/or non-
owned vehicles used in the performance of this Agreement. Combined 
Single Limit (CSL) $1,000,000.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
22     
rev. 12.11.2020 
 
 
(1) 
The policy shall be endorsed to include the following 
additional insured language: “The City of Glendale and its 
departments, officers, officials, agents, employees and 
volunteers shall be named as additional insureds with respect 
to liability arising out of the activities performed by or on 
behalf of the Offeror, involving automobiles owned, licensed, 
hired or borrowed by the OFFEROR." Such additional insured 
shall be covered to the full limits of liability purchased by the 
Offeror, even if those limits of liability are in excess of those 
required by this license. 
 
(2) 
Policy shall contain a waiver of subrogation endorsement in 
favor of the “City of Glendale, and its departments, officers, 
officials, agents, employees and volunteers” for losses arising 
from work performed by or on behalf of the Offeror.  This 
provision applies regardless of whether or not the City of 
Glendale has received a waiver of subrogation endorsement 
from the insurer.   
 
iii) 
Worker's Compensation and Employers' Liability 
Workers' Compensation Statutory  
Employers' Liability 
Each Accident 
$1,000,000 
Disease – Each Employee 
$1,000,000 
Disease – Policy Limit 
$1,000,000 
 
(1) 
Policy shall contain a waiver of subrogation endorsement in 
favor of the “City of Glendale, and its departments, officers, 
officials, agents, employees and volunteers” for losses 
arising from OFFEROR activities.  This provision applies 
regardless of whether or not the City of Glendale has received 
a waiver of subrogation endorsement from the insurer.  
 
iv) 
Fidelity Insurance (Crime Bond) 
(1) 
The policy shall be issued with minimum limits of $1,000,000. 
(2) 
The policy shall include coverage for all directors, officers, agents and 
employees of the Offeror. 
(3) 
The policy shall include coverage for third party fidelity. 
(4) 
The policy shall include coverage for theft. 
(5) 
The policy shall contain no requirement for arrest and conviction. 
(6) 
The policy shall cover loss outside the premises of the Named Insured. 
(7) 
The Department shall be endorsed (Blanket Endorsements are not 
acceptable) as a Loss Payee as our interest may appear. 
 
v) 
Professional Liability (Errors & Omissions) – no less than $2,000,000 per 
occurrence or claim, $4,000,000 aggregate. Should include coverage for

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
23     
rev. 12.11.2020 
 
Plan administration and fiduciary administrative duties. Full description of 
the E&O Coverage provided. 
 
Errors & Omissions are written as Claims Made Policies. If any of the 
policies provide coverage on a claims-made basis the following shall apply:   
(1) 
The Retroactive Date must be shown and must be before the date of 
the contract or the beginning of contract work. 
(2) 
Insurance must be maintained and evidence of insurance must be 
provided for at least five (5) years after completion of the contract of 
work. 
(3) 
If coverage is canceled or non-renewed, and not replaced with another 
claims-made policy form with a Retroactive Date prior to the contract 
effective date, the Consultant must purchase “extended reporting” 
coverage for a minimum of five (5) years after completion of contract 
work 
 
vi) 
Cyber Liability – with limits not less than $5,000,000 per occurrence or 
claim, $10,000,000 aggregate.  Coverage shall be sufficiently broad to 
respond to the duties and obligations as is undertaken by the Vendor in 
this agreement and shall include but not be limited to, claims involving 
infringement of intellectual property, including but not limited to 
infringement copyright, trademark, trade dress, invasion of privacy 
violations, information theft, damage to or destruction of electronic 
information, release of private information, alteration of electronic 
information, extortion and network security.  The policy shall provide 
coverage for breach response costs as well as regulatory fines and 
penalties as well as credit monitoring expenses with limits sufficient to 
respond to these obligations.  If the policy is written on a claims-made 
basis a Retroactive Date must be shown as indicated item v) above.     
 
vii) 
Additional Insurance Requirements:  The policies shall include, or be 
endorsed to include, the following provisions: 
 
(1) 
Policies shall stipulate that the insurance afforded by the 
organization shall be primary insurance and that any insurance 
carried by the City of Glendale shall be excess and not contributory 
insurance. 
(2)      Coverage provided by the organization shall not be limited to the 
liability assumed under the indemnification provisions of the license 
or contract. 
(3)      If the Vendor maintains broader coverage and/or higher limits than 
the minimum shown, the City requires and shall be entitled to the 
broader coverage and/or the higher limits maintained by the 
Vendor.  Any available insurance proceeds in excess of the specified 
minimum of insurance and coverage shall be available to the City.

City of Glendale 
Solicitation Number: RFP 24-30 / 42400078 
CRIME VICTIM TRAUMA COUNSELING SERVICES 
 
CITY OF GLENDALE 
Procurement Division 
5970 West Brown Street, 
Suite 210 
Glendale, Arizona 85302 
 
 
 
24     
rev. 12.11.2020 
 
(4)      Vendor shall require and verify that all subcontractors 
(subconsultants) maintain insurance meeting all the requirements 
stated herein, and Vendor shall ensure that City is an additional 
insured on insurance required from subcontractors 
(subconsultants).  
(5)      If the Vendor is awarded the solicitation, the Vendor shall furnish the 
City with original Certificates of Insurance including all required 
amendatory endorsements before the work begins.  However, failure 
to obtain the required documents prior to the work beginning shall 
not waive the Vendor’s obligation to provide them.  The City reserves 
the right to require complete, certified copies of all required insurance 
policies including endorsements required by these specifications, at 
any time.

EXHIBIT B 
Crime Victim Trauma Counseling 
COMPENSATION 
 
METHOD AND AMOUNT OF COMPENSATION 
Compensation shall be paid per Section 5.2 Payment. 
NOT-TO-EXCEED AMOUNT 
The total amount of compensation paid to Contractor for full completion of all work required by the Project during 
the entire term of the Project must not exceed $500,000. 
DETAILED PROJECT COMPENSATION 
Per the Federally allowed rate compensation shall be paid at $81.25 per clinical hour.