2024 PTASP

1
City of Glendale
Agency Safety Plan
City of Glendale
Public Transportation Agency Safety Plan
Revision 2
Adopted [December 10,2024]
In compliance with 49 CFR Part 673 and 49 U.S.C. § 5329

2
City of Glendale
Agency Safety Plan
TABLE OF CONTENTS
Executive Summary.............................................................................................................................. 4
Plan Adoption – 673.11(a)(1)....................................................................................................................6
Certification of Compliance – 673.13(a)(b)...............................................................................................6
Transit Agency Information – 673.23(d)................................................................................................7
Authorities & Responsibilities – 673.23(d)............................................................................................... 9
Safety Policies and Procedures........................................................................................................... 11
Safety Management Policy – 673.23(a)..................................................................................................11
Employee Safety Reporting Program – 673.23(b).............................................................................. 12
Communicating the Policy Throughout the Agency – 673.23(c)........................................................ 13
PTASP Development and Coordination with ADOT – 673.11(d).............................................................14
PTASP Annual Review – 673.11(a)(5)......................................................................................................14
PTASP Maintenance – 673.11(a)(2)(c)....................................................................................................15
PTASP Documentation and Recordkeeping – 673.31............................................................................. 15
Safety Performance Measures – 673.11(a)(3)........................................................................................16
Safety Performance Target Coordination – 673.15(a)(b)....................................................................... 19
Safety Management Systems – 673 subpart C.....................................................................................20
Safety Risk Management – 673.25......................................................................................................... 21
Safety Hazard Identification – 673.25(b)............................................................................................22
Safety Risk Assessment – 673.25(c)....................................................................................................24
Safety Risk Mitigation – 673.25(d)......................................................................................................27
Risk Reduction Program – 49 USC Section 5329(d)(1)(I).................................................................... 27
Safety Assurance – 673.27 (a).................................................................................................................28
Safety Performance Monitoring and Measuring – 673.27 (b)............................................................28
Safety Event Investigations – 673.27(B)(3).........................................................................................29
Safety Promotion – 673.29.....................................................................................................................31
Safety Competencies and Training – 673.29(a)..................................................................................31
Safety Communication – 673.29(b)....................................................................................................32
Appendix A.........................................................................................................................................35
Supporting Documents...........................................................................................................................35
Glossary of Terms................................................................................................................................... 36
Additional Acronyms Used..................................................................................................................... 40

3
City of Glendale
Agency Safety Plan
Appendix B: Board Minutes or Resolution.......................................................................................... 42
Appendix C......................................................................................................................................... 43
Service Maps...........................................................................................................................................43
GUS 1 Service Map............................................................................................................................. 43
GUS 2 Service Map............................................................................................................................. 44
GUS 3 Service Map............................................................................................................................. 45
Appendix D: Training Program............................................................................................................ 46
LIST OF FIGURES
Figure 1: Glendale Transit Operations Organizational Chart........................................................................8
Figure 2: Safety Management Systems...................................................................................................... 20
Figure 3: Safety Risk Management Process................................................................................................21
Figure 4: Sample Risk Register....................................................................................................................22
Figure 5: Safety Risk Assessment Matrix.................................................................................................... 25
Figure 6 Hazard Acceptance Criteria.......................................................................................................... 26
LIST OF TABLES
Table 1 Gus Bus Schedule.............................................................................................................................7
Table 2: Agency Information........................................................................................................................ 8
Table 3: PTASP Annual Update Timeline.................................................................................................... 14
Table 4: ASP Record of Changes................................................................................................................. 15
Table 5: Glendale 2025 Safety Performance Targets for MB and DR.........................................................18

4
City of Glendale
Agency Safety Plan
EXECUTIVE SUMMARY
Moving Ahead for Progress in the 21st Century (MAP-21) granted the Federal Transit Administration
(FTA) the authority to establish and enforce a comprehensive framework to oversee the safety of public
transportation throughout the United States. MAP-21 expanded the regulatory authority of FTA to
oversee safety, providing an opportunity to assist transit agencies in moving towards a more holistic,
performance-based approach to Safety Management Systems (SMS). This authority was continued
through the Fixing America’s Surface Transportation Act (FAST Act).
In compliance with MAP-21 and the FAST Act, FTA promulgated a Public Transportation Safety Program
on August 11, 2016, that adopted SMS as the foundation for developing and implementing a Safety
Program. FTA is committed to developing, implementing, and consistently improving strategies and
processes to ensure that transit achieves the highest practicable level of safety. SMS helps organizations
improve upon their safety performance by supporting the institutionalization of beliefs, practices, and
procedures for identifying, mitigating, and monitoring safety risks.
The subject of this document is the Public Transportation Agency Safety Plan (PTASP) rule, 49 CFR Part
673, and guidance provided by FTA.
In November 2021, the Bipartisan Infrastructure Law (BIL) was signed into law and amended FTA’s safety
program at 49 United States Code (USC) Section 5329(d) by adding to the PTASP requirements. Changes
include strategies to minimize exposure to infectious diseases, strategies to reduce assaults on transit
workers, expansion of training, and the formation of a Safety Committee. As of the publication of this
revision of the Safety Plan, the FTA released a Notice of Proposed Rulemaking (NPRM) regarding
changes based on the BIL. These changes will not substantially change this Safety Plan as they will codify
what was included in 49 U.S.C. 5329(d), which was previously addressed in the 2022 revision.
FTA also recently released proposed revisions to the National Public Transportation Safety Plan (NPTSP)
to address the new requirements in the BIL, enacted as the Infrastructure Investment and Jobs Act (IIJA)
to further advance transit safety. The revision supersedes the one which FTA published in January 2017.
It lays out a performance-based approach to reduce injuries and fatalities on transit systems under FTA’s
safety jurisdiction. If these changes are ratified, this plan will be updated to include safety training for
maintenance staff as well as de-escalation training for all safety sensitive personnel. Three new Safety
Performance Measures will be added for tracking including “Transit Worker Fatality Rate” Assaults on
Transit Workers” and Rate of Assaults on Transit Workers”. This plan will then be updated to include two
new Safety Risk Reduction Program Measures which are “Assaults on Transit Workers” and “Rate of
Assaults on Transit Workers, both of which are already reported by Glendale to the FTA through the
National Transit Database (NTD).
Furthermore, In April 2024, the Federal Transit Administration (FTA) made important updates to the Public
Transportation Agency Safety Plan (PTASP) regulations to improve safety management and performance
monitoring for transit agencies. These updates stress the need for decisions based on data and proactive

5
City of Glendale
Agency Safety Plan
risk management. Key changes include using advanced safety performance metrics to provide a more
complete view of safety by recording a wider range of incidents and near-misses. This helps agencies spot
potential hazards earlier and take action to prevent them. Additionally, the FTA now requires more
thorough training programs for transit staff, focusing on modern safety management systems (SMS)
practices and emergency preparedness to create a knowledgeable workforce focused on the culture of
safety.
The updated PTASP regulation also adds stronger oversight and accountability measures for 5307
agencies. These agencies must now conduct regular safety audits and submit detailed reports on their
safety performance and compliance with SMS as detailed in their PTASP plans. These reports should
include specific plans for addressing any safety issues identified and providing a commitment to
continuous improvement. The regulation also highlights the importance of management in promoting a
safety-first culture and encouraging executives to be actively involved in safety planning and decision-
making processes, thereby promoting safety communications in a top-down and bottom-up feedback.
Safety is a core business function of all public transportation providers and should be systematically
applied to every aspect of service delivery. At Glendale, all levels of management, administration and
operations are responsible for the safety of their customers and themselves. To improve public
transportation safety to the highest practicable level in the state and comply with FTA requirements, the
Arizona Department of Transportation (ADOT) originally developed this Agency Safety Plan (ASP) in
collaboration with Glendale.
To ensure that the necessary processes are in place to accomplish both enhanced safety at the local
level and the goals of the National Public Transportation Safety Plan (NSP), Glendale has adopted this
PTASP and the tenets of SMS including a Safety Management Policy (SMP) and the processes for Safety
Risk Management (SRM), Safety Assurance (SA), and Safety Promotion (SP), per 49 U.S.C. 5329(d)(1)(A)1.
While safety has always been a primary function at Glendale, this document lays out a process to fully
implement an SMS over the next several years that complies with the PTASP final rule, as amended.
1 Federal Register, Vol. 81, No. 24

6
City of Glendale
Agency Safety Plan
Plan Adoption – 673.11(a)(1)
This Public Transit Agency Safety Plan is hereby adopted, certified as compliant, and signed by:
Shahid Abbas, Transportation Director
ACCOUNTABLE EXECUTIVE SIGNATURE
        DATE
Nathan Whyte, Transit Administrator
CHIEF SAFETY OFFICER (CSO) SIGNATURE
DATE
Certification of Compliance – 673.13(a)(b)
ADOT certified in August 2020 that the Agency Safety Plan was in full compliance with 49 CFR Part 673
and has been adopted and will be implemented by Glendale as evidenced by the plan approval from the
City Council and signatures from the Accountable Executive and CSO required under 49 CFR Part
673.11(a)(1).

7
City of Glendale
Agency Safety Plan
TRANSIT AGENCY INFORMATION – 673.23(D)
The City of Glendale, Arizona, provides demand response transit services to the community via the GUS
Bus. Glendale offers paratransit and fixed route bus services through a reservation system throughout
the City of Glendale. Valley Metro and City of Phoenix provide additional paratransit and fixed route
services. Fixed route service is provided through the GUS Bus, which has three separate lines (GUS 1, 2,
and 3). Service maps are included in Appendix C. The GUS Bus schedule is included in Table 1, below.
TABLE 1 GUS BUS SCHEDULE
MONDAY – FRIDAY
SATURDAY
SUNDAY AND HOLIDAYS
GUS 1
7:00 a.m. to 6:30 PM
7:00 AM to 6:30 PM
8:00 a.m. – 6:00 p.m.
GUS 2
9:00 a.m. – 6:00 p.m.
No Service
No Service
GUS 3
8:00 a.m. – 5:00 p.m.
No Service
No Service
Glendale’s paratransit service is provided through Dial-a-Ride. Same day and reservation service is
offered Monday-Friday, while weekend and holiday service is by reservation only. Requests for service
on weekends and holidays must be made by noon the previous business day. Glendale Dial-A-Ride
provides service only in Glendale.
Table 2 contains agency information, while an organizational chart for Glendale is provided in Figure 1.

8
City of Glendale
Agency Safety Plan
TABLE 2: AGENCY INFORMATION
Information Type
Information
Full Transit Agency Name
Glendale Transit (GUS Bus)
Transit Agency Address
City of Glendale Transit Division
6210 W. Myrtle Ave
Building S
Glendale, AZ 85301
Name and Title of Accountable Executive 673.23(d)(1)
Shahid Abbas, Transportation Director
Name of Chief Safety Officer or SMS Executive
673.23(d)(2)
Nathan Whyte
Mode(s) of Service Covered by This Plan 673.11(b)
Paratransit
Fixed Route
FTA Funding Types (e.g., 5307, 5310, 5311)
5307
FIGURE 1: GLENDALE TRANSIT OPERATIONS ORGANIZATIONAL CHART

9
City of Glendale
Agency Safety Plan
Authorities & Responsibilities – 673.23(d)
Glendale is establishing the necessary authority, accountabilities, and responsibilities for the
management of safety amongst the key individuals within the organization, as those individuals relate to
the development and management of our SMS, as required in 49 CFR Part 673.23(d). In general, the
following defines the personnel, authority, and responsibilities associated with the organization.
The Accountable Executive, in this case the Glendale Transportation Director, has ultimate
responsibility for carrying out the SMS of our public transportation agency, and control or direction over
the human and capital resources needed to develop and maintain both the ASP, in accordance with 49
U.S.C. 5329(d), and the agency’s TAM Plan, in accordance with 49 U.S.C. 5326. The Accountable
Executive has authority and responsibility to address substandard performance in the Glendale SMS, per
673.23(d)(1).
Agency leadership and executive management include members of our agency leadership or executive
management, other than the Accountable Executive, Chief Safety Officer (CSO)/SMS Executive, who
have authority or responsibility for day-to-day implementation and operation of our agency’s SMS.
The Glendale Transit Administrator will serve as the CSO. The CSO is an adequately trained individual
who has the authority and responsibility as designated by the Accountable Executive for the day-to-day
implementation and operation of the Glendale SMS. As such, the CSO is able to report directly to our
transit agency’s Accountable Executive.
Key staff are staff, groups of staff, or committees to support the Accountable Executive, CSO, or SMS
Executive in developing, implementing, and operating our agency’s SMS.
Frontline employees perform the daily tasks and activities where hazards can be readily identified so
the identified hazards can be addressed before the hazards become adverse events. These employees
are critical to SMS success through each employee’s respective role in reporting safety hazards, which is
where an effective SMS and a positive safety culture begins. Frontline employees at Glendale include
the bus operators, dispatchers, and supervisory personnel.
The Safety Committee is a committee convened by a joint labor-management process comprised of an
equal number of frontline employees (selected by a labor organization representing the plurality of the
frontline workforce employed by the recipient or, if applicable, a contractor to the recipient, to the
extent frontline employees are represented by labor organizations) and management. Pursuant to the
Bipartisan Infrastructure Law (BIL) updates to 49 USC Section 5329(d), Glendale has created a Safety
Committee composed of an equal representation of frontline employees and management
representatives. They are, two operators, two supervisors or managers, the Risk/Safety representative,
and the Maintenance Technician. The Safety Committee at a minimum, is responsible for:

10
City of Glendale
Agency Safety Plan

Review and approval of this PTASP;

Identify and recommend risk-based mitigations or strategies necessary to reduce the
likelihood and severity of consequences identified through the agency’s safety risk
assessment;

Identify mitigations or strategies that may be ineffective, inappropriate, or were not
implemented as intended; and,

Identify safety deficiencies for purposes of continuous improvement.

11
City of Glendale
Agency Safety Plan
SAFETY POLICIES AND PROCEDURES
Safety Management Policy – 673.23(a)
Glendale recognizes that the management of safety is a core value.  Glendale is committed to providing
safe and reliable transportation to the communities it serves. The management team of Glendale will
embrace the SMS and is committed to developing, implementing, maintaining, and constantly improving
processes to ensure safety.  As SMS is a top-down method for instituting safety practices throughout the
agency, all levels of management and frontline employees are committed to safety and understand that
safety is the primary responsibility of all employees. As necessary, Glendale will plan to develop plans,
procedures, structures, and resources to support the implementation of SMS within the agency.
Glendale is committed to performing the following activities to implement SMS and this PTASP:

Communicate the purpose and benefits of the SMS to all staff, managers, supervisors, and
employees through Safety Promotion activities. This communication will specifically define the
duties and responsibilities of each employee throughout the organization and all employees will
receive appropriate information and SMS training. 

Provide appropriate management involvement and the necessary resources to establish an
effective employee safety reporting system that will encourage employees to communicate and
report any unsafe work conditions, hazards, or at-risk behavior to the management team.  

Identify hazardous and unsafe work conditions and analyzing data from the employee reporting
system. After thoroughly analyzing provided data, the transit operations division will develop
processes and procedures to mitigate safety risk to an acceptable level.  

Ensure that no action will be taken against employees who disclose safety concerns through the
reporting system, unless disclosure indicates an illegal act, gross negligence, or deliberate or
willful disregard of regulations or procedures.  

Establish Safety Performance Targets (SPTs) that are realistic, measurable, and data driven. and
a reduction of the three year rolling average

Continual improvement of safety performance through management processes that ensure
appropriate safety management action is taken and is effective. 

Ensure the SMP is signed by highest executive in the agency to convey that SMS is important to
the highest level of the organization.

Provide resources for managing safety during service delivery.

Convey to employees and agency stakeholders that receiving safety information is critical to the
operation and success of the SMS.

Ensure that the Glendale strategies and guidelines to address infectious disease planning and
response is consistent with the Centers for Disease Control and Prevention, the Arizona

12
City of Glendale
Agency Safety Plan
Department of Health Services, and local health authorities in order to minimize exposure to
infectious diseases in accordance with 49 USC section 5329 (d)(1)(D).
Employee Safety Reporting Program – 673.23(b)
Frontline employees are a significant source of safety data as they are typically the first line of defense
in daily operations and maintenance. These employees are typically the first to spot unsafe conditions
that arise from unplanned conditions either on the vehicles, in the maintenance shop, or in the field
during operations. For this reason, the Employee Safety Reporting Program (ESRP) is a major tenet of
the PTASP Rule. Under this requirement, agencies must establish and implement a process that allows
employees to report safety conditions directly to senior management; provides protections for
employees who report safety conditions to senior management; and includes a description of employee
behaviors that may result in disciplinary action.
Glendale Transit management will ensure that all employees are encouraged to report safety conditions
directly to senior management or their direct supervisor for elevation to senior management. The
Glendale ESRP also covers any contract employees, and Glendale will ensure that contractors
understand their right and expectation to report and safety risks. As a part of its ESRP, Glendale
management will strive to regularly update the individual(s) or group that provided the initial report to
advise on what steps have and will be taken to address the hazard(s). This is a critical aspect of SMS in
order to provide a feedback loop and provide employees with assurances that safety concerns are heard
and are addressed accordingly.
Additionally, the City of Glendale Transit Division follows the requirements in the city’s Human
Resources Policy No. 517: Anti-Fraud. The policy is established to provide increased protection to the
assets and financial interests of the City of Glendale, to provide a coordinated approach to the
identification, investigation, and resolution of fraudulent activities, to develop controls to promote
consistent organizational behavior, and to increase the overall awareness of the responsibility to report
fraud and reasonably suspected fraudulent activity to the appropriate City of Glendale administrators.
The policy provides protections for employees who report safety conditions to senior management in
the Section on Whistle Blower Protection. The policy states that any employee who reasonably believes
that fraudulent activity has been conducted by another employee and reasonably reports the activity
will not be subjected to an adverse employment action as a result of reporting the activity. The policy
identifies behavior that may be considered for disciplinary action:

Embezzlement or other financial irregularities

Forgery, alteration, or falsification of documents (including checks, time sheets, travel expense
reports, contractor agreements, purchase orders, other financial documents, electronic files)

13
City of Glendale
Agency Safety Plan

Misappropriation, misuse, theft, removal, or destruction of City resources (including funds,
securities, supplies, inventory, furniture, fixtures, equipment, intellectual property, or any other
asset)

Improprieties in the handling or reporting of money or financial transactions

Misuse of City facilities (including telephones, computers, and e-mail system)

False claims by employees, vendors, or others associated with the City of Glendale

Receiving or offering bribes, rebates, or kickbacks

Personal use of City property

Accepting or seeking anything of material value from contractors, vendors or persons providing
or seeking to provide services/materials to the City (except that which is permitted under HR
Policy #509 - gratuities)

Conflict of interest

Misrepresentation of facts

Any similar or related irregularity
While the policy provides provisions for reporting financial misconduct, the City of Glendale will
continue to update the PTASP to include an employee safety reporting policy that includes a description
of employee reporting protections for employees and contractors to report safety concerns to
management.
Communicating the Policy Throughout the Agency – 673.23(c)
Glendale is committed to ensuring the safety of our passengers, personnel, and operations. Part of that
commitment is developing an SMS and agencywide safety culture that reduces agency risk to the lowest
level possible. The first step in developing a full SMS and agencywide safety culture is communicating
the SMP throughout the agency. The SMP and safety objectives are at the forefront of all
communications. This communication strategy will include posting the policy in prominent work
locations for existing employees and adding the policy statement to the on-boarding material for all new
employees. In addition, the policy statement and safety moments will become part of our agency’s
regular safety meetings and other safety communications efforts. The signed PTASP serves as the
Accountable Executive’s endorsement of the SMP. Additionally, the Glendale City Council annually
adopts the PTASP and the Glendale SMP.
PTASP Development and Coordination with ADOT – 673.11(d)
This PTASP was originally developed in collaboration between the Arizona Department of Transportation
(ADOT) and the City of Glendale in accordance with all requirements stated in 49 CFR Part 673 and 49
USC Section 5329 applicable to a small public transportation provider.

14
City of Glendale
Agency Safety Plan
PTASP Annual Review – 673.11(a)(5)
Per 49 U.S.C. 5329(d)(1)(D), this plan includes provisions for annual updates of the SMS. As part of
Glendale’s ongoing commitment to fully implementing SMS and engaging our agency employees in
developing a robust safety culture, Glendale reviews the ASP and all supporting documentation
annually. The review is conducted as a precursor to certifying to FTA that the PTASP is fully compliant
with 49 CFR Part 673 and accurately reflects the agency’s current implementation status. Certification is
accomplished through Glendale’s annual Certifications and Assurances reporting to FTA.
The annual review includes the PTASP and associated supporting documents (e.g., Standard Operating
Procedures [SOP], Policies, Manuals, etc.) that are used to fully implement all the processes used to
manage safety at Glendale. All changes are noted (as discussed below) and the Accountable Executive
and CSO sign and date the title page of this document and provide documentation of approval by the
Glendale Safety Committee followed by the Glendale City Council, whether by signature, by reference to
resolution, or by agenda item approval.
The annual PTASP review follows the update activities and schedule provided below in Table 3. As
processes are changed to fully implement SMS or new processes are developed, Glendale will track
those changes for use in the annual review.
TABLE 3: PTASP ANNUAL UPDATE TIMELINE
Feb
Mar
Apr
May
Jun
Jul
Aug
Sept
Oct
Review Agency Operations
Review SMS Documentation
Safety Policy;
Risk Management;
Safety Assurance; and
Safety Promotion.
Review Previous Targets and Set or Continue
Targets
Report Targets to National Transit Database
(NTD), Metropolitan Planning Organization
(MPO) – Maricopa Association of Governments
(MAG)
Make Any Necessary Adjustments to PTASP
Update Version No., Adopt & Certify Plan
Compliance
The following table, Table 4, is used to record final changes made to the ASP during the annual update.
This table is a permanent record of the changes to the ASP over time.
TABLE 4: ASP RECORD OF CHANGES

15
City of Glendale
Agency Safety Plan
Document
Version
Section/Pages
Changed
Reason for Change
Reviewer
Name(s)
Date of
Change
1
New Document
PTASP was adapted from the original
Arizona DOT statewide PTASP. PTASP
accounts for new requirements under the
Bipartisan Infrastructure Law within 49
USC Section 5329 (d) issued February 17,
2022
Chris
LaRue,
August
Stanley,
Amelija
Sorg-
Taylor
September
2022
2
Safety
Competencies
and training,
Safety
Performance
Targets,
Safety Meetings
1.Included information on FTA’s NPRM for
49 CFR Parts 672, 673, and 674 based on
Bipartisan Infrastructure Law changes
2.Updates to training program
3.Annual Safety Performance Target
update
4.Update on implementation of Safety
Committees
Aidan
Quirke,
Amelija
Sorg-
Taylor,
Angel
Jacome
October
2023
The implementation of SMS is an ongoing and iterative process, and, as such, this PTASP is a working
document. Therefore, a clear record of changes and adjustments is kept in the PTASP for the benefit of
safety plan performance management and to comply with Federal statutes.
PTASP Maintenance – 673.11(a)(2)(c)
Glendale follows the annual review process outlined above and adjust this PTASP as necessary to
accurately reflect current implementation status. This plan documents the processes and activities
related to SMS implementation as required under 49 CFR Part 673 Subpart C and Glendale makes the
necessary updates to this PTASP as it continues to develop and refine its SMS implementation.
PTASP Documentation and Recordkeeping – 673.31
At all times, Glendale maintains documents that set forth within the PTASP, including those documents
related to the implementation of Glendale SMS processes and activities.
The City of Glendale follows the requirements established under the Arizona State General Records
Retention Schedule Issued to All Public Bodies – Financial Records for retention of its documents.
Pursuant to Arizona Revised Statutes (ARS) 41-151.12(3), only the Arizona State Library, Archives and
Public Records has the authority to set retention periods for state and local agencies. The Arizona State
General Records Retention Schedule also includes requirements for the retention of public records that
include agency programs, policies, and procedures as well as training documents. While the City’s
records retention policy provides a description of the types of records that must be retained in regard to
financial records, the 49 CFR Part 673.31 requires that agencies maintain all SMS related documents and

16
City of Glendale
Agency Safety Plan
records for a minimum of three years and must be made available upon request by the Federal Transit
Administration or other Federal entity.
Glendale also maintains documents that are included in whole, or by reference, that describe the
programs, policies, and procedures that our agency uses to carry out the PTASP and all iterations of
those documents. These documents can be made available upon request to the FTA, other Federal
entity, or ADOT. Moreover, Glendale maintains all records related to its SMS, including:

Safety Committee meeting agendas and notes;

Employee ride-check results;

Employment records;

Safety bulletins;

Preventive and corrective maintenance records;

Training records; and

Accident and incident investigations.
Glendale maintains these documents and records for a minimum of three years after the documents are
created. These additional supporting documents are cataloged in Appendix A and the list are kept
current as a part of the annual PTASP review and update.
Safety Performance Measures – 673.11(a)(3)
The PTASP Final Rule, 49 CFR Part 673.11(a)(3), requires that all public transportation providers must
develop an PTASP to include SPTs based on the safety performance measures established under the
NSP. The safety performance measures outlined in the NSP were developed to ensure that the measures
can be applied to all modes of public transportation and are based on data currently being submitted to
the NTD. The safety performance measures included in the NSP are fatalities, injuries, safety events, and
system reliability (State of Good Repair as developed and tracked in the TAM Plan).
There are eight SPTs that must be included in each ASP that are based on the four performance
measures in the NSP. These SPTs are presented by mode (paratransit and Fixed Route) in terms of total
numbers reported and rate per Vehicle Revenue Mile (VRM). With the Bipartisan Infrastructure Law
changes in 49 USC Section 5329 (d), agencies must use a reduction of the three-year rolling average to
identify the baseline for the safety performance targets (SPT), which is broken down in Table 5by both
MB/DO and DR/DO. The rows titled “2025 SPT (MB)” and “2025 SPT (DR)” of the Table includes the SPTs
identified for 2024.
In compliance with the new FTA regulations requiring a reduction in SPTs, the following methodology will
be applied:
1.
Annual Review and Reduction of SPTs:

17
City of Glendale
Agency Safety Plan
o
Each SPT will be reviewed on an annual basis, using the three-year rolling average as the
baseline.
o
A 5% reduction will be applied to each target to ensure continuous improvement in
safety performance.
2.
Rounding and Minimum Reduction Criteria:
o
If the 5% reduction results in a non-integer value (e.g., 3.8), the target will be rounded
up to the nearest whole number.
o
If applying a 5% reduction results in a target lower than 1, the target will be set at zero.
3.
Implementation and Monitoring:
o
The revised SPTs will be incorporated into the PTASP and communicated to all relevant
personnel.
o
Performance against these targets will be continuously monitored, with adjustments
made as necessary to reflect changes in operational conditions.
4.
Documentation and Justification:
o
The rationale for each reduction, including any rounding adjustments, will be thoroughly
documented.

18
City of Glendale
Agency Safety Plan
TABLE 5: GLENDALE 2025 SAFETY PERFORMANCE TARGETS FOR MB AND DR
MB/DO (per 100,000 VRM)
Mode -
MB
Fatalities
Rate of
Fatalities
Injuries
Rate of
Injuries
Assaults
on
Transit
Workers
Rate of
Assaults
Safety
Events
Rate
of
Safety
Events
Mean
Distance
Between
Mechanica
l Failure
2021
Actual
0
0.00
0
0.00
0.00
0.00
0
0.00
4,299
2022
Actual
0
0.00
0
0.00
0.00
0.00
0
0.00
7,108
2023
Actual
0
0.00
0
0.00
0.00
0.00
0
0.00
3,882
Averag
e
0.00
0.00
0
0.00
0.00
0.00
0
0.00
5,097
2025
SPT
(MB)
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
5,097
DR/DO (per 100,000 VRM)
Mode -
DR
Fatalitie
s
Rate of
Fatalitie
s
Injurie
s
Rate
of
Injurie
s
Assault
s on
Transit
Worker
s
Rate of
Assault
s
Safety
Event
s
Rate
of
Safety
Event
s
System
Reliability
2021
Actual
0
0.00
0
0.00
0.00
0.00
0
0.00
10,056
2022
Actual
0
0.00
0
0.00
0.00
0.00
0
0.00
30,618
2023
Actual
0
0.00
0
0.00
0.00
0.00
0
0.00
10,851
Averag
e
0.00
0.00
0
0.00
0.00
0.00
0
0.00
17,175
2025
SPT
(MB)
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
17,175

19
City of Glendale
Agency Safety Plan
*rate = events per 100,000 vehicle revenue miles / **System Reliability = miles between major mechanical failures
While safety has always been a major component of the Glendale operation, the adoption of this PTASP
will result in changes across all aspects of the organization. The SPTs set in Table 5 reflect an
acknowledgement that SMS implementation will produce new information that will be needed to
accurately set meaningful SPTs. Glendale will continue to set targets at the current NTD reported three-
year average as we begin the process of fully implementing SMS and developing our targeted safety
improvements. This will ensure that Glendale does no worse than the baseline performance over the
last three years.
As part of the annual review of the PTASP, Glendale reevaluates its SPTs and determines whether the
SPTs need to be refined based on the three previous years of NTD data. As more data is collected as part
of the safety risk management process discussed later in this plan, Glendale may begin developing
additional safety performance indicators to help inform management on safety related investments.
Safety Performance Target Coordination – 673.15(a)(b)
Glendale makes its SPTs available to ADOT and the MPO, Maricopa Association of Governments (MAG),
to aid in those agencies’ respective regional and long-range planning processes, including the
Transportation Improvement Plans. To the maximum extent practicable, Glendale coordinates with
ADOT and MAG in the selection of State and MPO SPTs.
Each year during the FTA Certifications and Assurances reporting process, Glendale will transmit any
updates to its SPTs to both the MAG and ADOT (unless those agencies specify another time in writing).
Additionally, TAM is a key method for agencies to monitor potential safety concerns with assets as they
are used and age. Glendale strives to ensure that it meets compliance requirements in development of
the biennial updates to the TAM Plan, including its TAM performance targets and measures.

20
City of Glendale
Agency Safety Plan
SAFETY MANAGEMENT SYSTEMS – 673 SUBPART C
As previously noted, FTA has adopted SMS as the basis for improving safety across the public
transportation industry. In compliance with the NSP, 49 CFR Part 673, 49 USC Section 5329 (d), Glendale
is adopting SMS as the basis for directing and managing safety and risk at our agency. Glendale has
always viewed safety as a core business function. All levels of management and employees are
accountable for appropriately identifying and effectively managing risk in all activities and operations to
deliver improvements in safety and reduce risk to the lowest practical level during service delivery.
SMS is comprised of four basic components: SMP, SRM, SA, and SP. The SMP and SP are the enablers
that provide structure and supporting activities that make SRM and SA possible and sustainable. The
SRM and SA are the processes and activities for effectively managing safety as presented in Figure 2.
FIGURE 2: SAFETY MANAGEMENT SYSTEMS

21
City of Glendale
Agency Safety Plan
Implementing SMS at Glendale will be a major undertaking over the next several years. Additionally,
once the SMS is fully in place, Glendale will assess the programs in place through continuous
improvement, a major tenant of SMS. This PTASP is the first step to putting in place a systematic
approach to managing the agency’s risk. Glendale has already taken several steps to implement SMS,
such as developing this initial PTASP and designating a CSO.
Safety Risk Management – 673.25
By adopting this PTASP, Glendale is establishing the Safety Risk Management process presented in
Figure 3 for identifying hazards and analyzing, assessing, and mitigating safety risk in compliance with
the requirements of 49 CFR Part 673.25. The SRM processes described in this section are designed to
implement the Glendale SMS.
FIGURE 3: SAFETY RISK MANAGEMENT PROCESS
The implementation of the SRM component of the SMS will be carried out over the course of the next
few years. The SRM components will be implemented through a program of improvement during which
the SRM processes will be implemented, reviewed, evaluated, and revised, as necessary, to ensure the
processes are achieving the intended safety objectives as the processes are fully incorporated into
Glendale SOPs.
The SRM is focused on implementing and improving actionable strategies that Glendale has undertaken
to identify, assess and mitigate risk. The creation of a Risk Register provides an accessible resource for
documenting the SRM process, tracking the identified risks, and documenting the effectiveness of
mitigation strategies in meeting defined safety objectives and performance measures. The draft Risk
Register is presented in Figure 4.
Safety Hazard Identification
•Employee reporting
•Accident Investigation
•Customer complaint
Safety Risk Assessment
Likelihood
Consequence
Safety Risk Mitigation
Eliminate
Engineer
Training
Procedure

22
City of Glendale
Agency Safety Plan
FIGURE 4: SAMPLE RISK REGISTER
Hazard
ID
Hazard
Type
Source
Identificati
on Date
Locatio
n
Descripti
on
Hazard
Rating
(Likelihood
and
Consequenc
e)
Mitigati
on
Status of
feedback
with
reporter
(if
applicabl
e)
Updated
Hazard
Rating
(after
mitigatio
n)
Haz-
0930202
2-01
Maintenan
ce
Employ
ee
Report
9-30-2022
NW side
of shop
floor
Employee
identified
an ongoing
slip/fall
hazard on
the shop
floor due
to a roof
leak.
3B
(Undesirable)
Fix roof
leak
Open
F
(eliminate
d)
Haz-
1004202
2-01
Maintenan
ce
Employ
ee
Report
10-4-2022
Intersecti
on of X
and Y
Operator
identified a
line of
sight
hazard due
to
overgrown
foliage
which may
result in a
potential
collision
with
individual,
vehicle, or
object.
2D
(Undesirable)
Work
with City
Public
Works to
cut back
the
overgrow
n foliage
Closed
2E
(Acceptabl
e with
review)
As the SRM process progresses through the steps of identifying what may be wrong, what could happen
as a result, and what steps Glendale is taking to resolve the risk and mitigate the hazard, the CSO
completes and publishes the various components of the Risk Register. These components include the
use of safety hazard identification, safety risk assessment, and safety risk mitigation, as described in the
following sections.
Safety Hazard Identification – 673.25(b)
Glendale already has a series of methodologies to identify safety hazards, primarily through frontline
personnel. These methods primarily involve identifying hazards during operations along the line (i.e.
traffic hazards, obstacles, pedestrian hazards, etc.) as well as through the inspection and maintenance
process. Glendale has processes in place to identify and mitigate these hazards as soon as possible,
preferable at the time of identifying and reporting the hazard. However, Glendale will plan to use the
Risk Register as a process to assess the hazards and identify any trends.

23
City of Glendale
Agency Safety Plan
MAINTENANCE AND INSPECTIONS
Glendale’s maintenance program is a key component of implementing safety risk management.
Glendale follows the Transportation Department, Transit Division’s Maintenance Plan and Program for
Federally-Funded Vehicles.
Glendale Transit uses a series of Preventive Maintenance Inspections (A, B, C) checklists to monitor the
operations and maintenance condition of its bus fleet.

“A” Inspection – Completed at 5,000 miles

“B” Inspection – Completed at 10,000 and 20,000 miles

“C” Inspection – Completed at 25,000 miles
Glendale also monitors operator pre-trip inspections and defect inspections/corrective maintenance to
assess any trends related to potential hazards with facilities and equipment. In the case in which an
operator identifies a defect during their pre-trip inspection, they must contact the Transit Coordinator
and complete a Vehicle Repair form and contact the Fleet Management Coordinator to identify if the
vehicle is unsafe to initiate route operations.
The agency can use the maintenance program as a method for predicting any potential hazards related
to equipment. The City of Glendale follows Human Resources Policy No. 524 – City Safety Program, to
comply with the requirement for monitoring systems for compliance with and sufficiency of the agency’s
procedures for operations and maintenance. Under the roles and responsibilities for the Risk
Management Division, Risk Management has the safety responsibility for:

Collecting statistical data for related to accidents, incidents, injuries, and losses in order to
identify and track areas in need of improvement.

Responding to inspections by regulators and assisting in resolution of any findings

Developing and maintaining the master city safety program manual

Providing accident investigation expertise
OPERATIONS
During daily operations, bus operators, supervisors, and dispatchers are expected to report any hazards
they may identify throughout their shifts. Operations staff are a critical component of the safety risk
management and hazard identification process. If a frontline employee or contractor identifies a hazard
in operating areas or in private City facilities, they are required to report the hazard to management
through the quickest method possible, whether by radio or phone. Ideally, if a hazard is identified along
a route or other operating areas, they work with management staff to mitigate the problem
immediately. If this is not feasible, management and frontline staff will work together to identify a
mitigation and track it to completion. Regardless of how the hazard is mitigated, the CSO ensures that all

24
City of Glendale
Agency Safety Plan
identified hazards are tracked through the Risk Register in order to have a documented list of hazards
within or affecting the agency operations. See more details on the safety risk assessment and mitigation
processes in the sections below.
In addition to frontline hazard identification, the Glendale Transit also conducts an operations rules
compliance program as a method to identify other trends in day-to-day operations. The City of Glendale
utilizes the following forms and checklists to verify rules compliance:

The GUS Form is a checklist used to evaluate driving habits, customer relations and general
driving knowledge for the GUS Bus operators.

Ride Check Form #1 and #4 is used to verify rules compliance and rate student drivers for bus
operation.

Ride Check Form #2 is used to verify rules compliance for trainees.
While the City utilized the forms referenced above to describe the process for verifying rules
compliance, Glendale will continue to revise the PTASP to account for supporting rules compliance
processes.
PROCUREMENT
The City of Glendale has adopted the Procurement Policy and Procedures that is applicable to all City of
Glendale employees, contract employees, temporary employees, agents, volunteers, and contractors
whether under the supervision of the City Manager or the Mayor and City Council, unless otherwise
specified.
The Procurement Policy and Procedures clarified and standardizes the City’s procurement procedures,
provides for economy and efficiency in the City Procurements, maximizes the value of monies spent and
provides safeguards that ensure the quality and integrity of the City’s Procurement process.
Within the SRM process, Procurement is responsible for working with Glendale Transit to identify any
potential hazards that may arise depending on the items necessary for purchase. Procurement works
with the Transit group to ensure the agency procures the best possible products for maintenance and
operations of the system following a comprehensive SRM process. 
Safety Risk Assessment – 673.25(c)
Glendale utilizes the Military Standard (MIL-STD) 882E, which is considered an industry best practice.
This standard utilizes an overall safety risk rating, which is a composite of the severity and likelihood of a
given safety hazard. Figure 5 is a guide to the severity/probability which provides a final rating.
Hazard severity is a subjective measure of hazard, supported by factual data, and will be categorized as
follows:

25
City of Glendale
Agency Safety Plan

Catastrophic – Death or system loss

Critical – Severe injury, severe occupational illness, or major system damage

Marginal – Minor injury, minor occupational illness, or minor system damage

Negligible – less than minor injury, occupational illness, or system damage

Insignificant - Operating conditions are such that human error, subsystem or component
failure or procedural deficiencies will result in no injury, none or minor damage to
equipment, no adverse reputational damage.
Hazard probability is a subjective measure of likelihood that a specific hazard will occur and will be
categorized as follows:

Frequent – Likely to occur frequently

Probable – Likely to occur several times

Occasional – Likely to occur sometime

Remote – Unlikely but possible to occur

Improbable – So unlikely that it can be rejected from consideration

Eliminated – Incapable of occurrence
Once hazards are identified and categorized, subsequent analysis will be undertaken to resolve the issue
and minimize risk associated with the identified hazard. A hazard resolution matrix is used to combine
hazard severity and hazard frequency, as shown in the matrix, to identify the level of acceptance for a
specific hazard/risk.
FIGURE 5: SAFETY RISK ASSESSMENT MATRIX
Figure 6 Hazard Acceptance Criteria Figure 6 displays the ultimate breakdown of how Glendale will
address hazards, by their rating:

26
City of Glendale
Agency Safety Plan
FIGURE 6 HAZARD ACCEPTANCE CRITERIA
Hazards are further defined as the following:

Unacceptable Hazards – Hazards with a Hazard Risk Index of 1A, 1B, 1C, 2A, 2B, 3A are
“unacceptable” and must be mitigated in the most expedient manner possible to eliminate
or control them prior to the project initiating service, by reducing the severity and/or
probability of the hazard to an acceptable level.

Undesirable Hazards – Hazards with a Hazard Risk Index of 1D, 2C, 2D, 3B, 3C, 4A are
“undesirable.” A management decision is required by Glendale on the specific method of
corrective action to mitigate the risk based on additional considerations such as the
availability of acceptable alternative measures (workarounds), availability of resources, on a
permanent or temporary basis.

Acceptable with Review Hazards – Hazards with a Hazard Risk Index of 1E, 2E, 3D, 3E,
4B, 4C, 4D, 5A, 5B, 5C are “acceptable with review” by the bus transit agencies. Glendale
may accept the risk associated with retaining the identified hazard in an “as is” condition
with no further corrective action. Alternatively, the Glendale may prescribe periodic tests
and inspections or other preventative measures to ensure, on a continuing basis, that the
original severity and probability ratings are not invalidated over time by degradation of
conditions in the subject item.

Acceptable without Review Hazards – Hazards with a Risk Index of 44E, 5D, 5E are
“acceptable” without review. The results of the analysis will be shared by the CSO with the
Accountable Executive on an ongoing basis to identify appropriate actions. All
“unacceptable” hazards must be eliminated, and measures will be taken for the remaining
risk acceptance categories to minimize risk. The results of such analysis will be shared with
agency staff and law enforcement agencies on a quarterly basis for awareness and support.

27
City of Glendale
Agency Safety Plan
Safety Risk Mitigation – 673.25(d)
In the final step of the SRM process, Glendale may determine and implement safety mitigation actions
to reduce or eliminate all identified safety hazards. Mitigation actions may be developed in the form of
elimination, engineering, procedural changes, and/or administrative changes. Once a mitigation action
has been identified, Glendale assesses all changes that result from the mitigating actions and whether
they may introduce new hazards. If existing mitigation measures are sufficient, then no further
mitigation actions are necessary. However, Glendale may need to reassess proposed mitigations to
ensure that it will decrease the existing safety risk rating to an acceptable level and avoid the
development of any new hazards.
Risk Reduction Program – 49 USC Section 5329(d)(1)(I)
Glendale will continuously develop and improve its risk reduction program in order to reduce the
number and rates of accidents, injuries, and assaults to Glendale’s transit workers. Glendale will monitor
internal data and NTD to assess trends and identify measures to take to reduce vehicular and pedestrian
accidents, Additionally, Glendale will monitor transit worker assault data and identify mitigations,
including the deployment of assault mitigation infrastructure and technology, as deemed necessary. In
the next iteration of this PTASP, Glendale will plan to include transit worker assault data in the SPTs, as
they will likely be a new requirement according to pending changes to the National Safety Plan (NSP).
Such mitigations may include barriers to restrict access from individuals. Such risk reduction
assessments will be conducted as a part of the Safety Committee activities.
In addition to conducting risk reduction assessments, Glendale also establishes safety performance
targets (see further details under Safety Performance Measures). These targets are annually updated
based on a three-year rolling average of the data submitted by Glendale to the NTD.

28
City of Glendale
Agency Safety Plan
 
Safety Assurance – 673.27 (a)
Safety assurance is a process that functions to ensure the implementation and effectiveness of safety
risk mitigation and is the process by which Glendale ensures that it meets or exceeds its safety
objectives through the collection, analysis, and assessment of information.  
Safety Performance Monitoring and Measuring – 673.27 (b)
49 CFR Part 673.27 requires transit agencies to establish activities to:

Monitor its system for compliance with, and sufficiency of, the agency’s procedures for
operations and maintenance;

Monitor its operations to identify any safety risk mitigations that may be ineffective,
inappropriate, or were not implemented as intended;

Conduct investigations of safety events to identify causal factors; and

Monitor information reported through any internal safety reporting programs.
MONITORING OPERATIONS AND MAINTENANCE COMPLIANCE 673.27(B)(2)
Glendale conducts safety performance monitoring and measuring through several methodologies. In
terms of overall state of good repair and maintenance of assets, Glendale utilizes its maintenance
documentation to monitor any potential trends in equipment reliability and potential safety risks.
Glendale monitors maintenance records compiled by the Risk Management group such as:

Pre-trip inspection forms;

Post-trip inspection forms;

GUS Form

Ride Check forms 1, 2, and 4

Inspection Checklists A, B, and C; and

Corrective maintenance records.
Glendale’s maintenance group also follows the Maintenance Plan and Program document to monitor
preventive and corrective maintenance based on service performance and accident rates to predict
service reliability and equipment functionality and safety.
Glendale uses the resulting data to identify if there are any common trends or hazards affecting
operations and maintenance. Following ride checks, if any deficiencies are noted, Glendale supervisors
will coach the operators on any necessary rules to review and areas for improvement.
MONITORING INTERNAL SAFETY REPORTING PROGRAMS 673.27(B)(4)
As a primary part of the internal safety reporting program, Glendale monitors information reported
through the ESRP. When a report originating through the complaint process documents a safety hazard,

29
City of Glendale
Agency Safety Plan
the supervisor submits the hazards identified through the internal reporting process, including previous
mitigation in place at the time of the safety event. The supervisor submits the hazard report to the SRM
process to be analyzed, evaluated, and if appropriate, assigned for mitigation/resolution.
OTHER SAFETY ASSURANCE INITIATIVES
Glendale is undertaking efforts to implement processes to identify and monitor more leading indicators
or conditions that have the potential to become or contribute to negative safety outcomes. This may
include trend analysis of environmental conditions through monitoring National Weather Service data;
monitoring trends toward or away from meeting the identified SPTs; or other indicators as appropriate.
Safety Event Investigations – 673.27(B)(3)
Event investigations are a key aspect of the overall SRM and SA process. Glendale utilizes event
investigations to identify the root cause of the event. Glendale analyzes the root causes to assess if it is a
common hazard affecting the agency operations and whether it needs to be tracked and mitigated.
Additionally, Glendale regularly reviews all events that occur overtime to identify if there are any
common trends caused by maintenance, reliability of assets, rules compliance, etc.
The event investigation process may include the following steps depending on the type of event:

Evaluate the scene of the bus safety event to determine what occurred, documenting the final
uncontrolled position of employee, patrons, or others; type and severity of injury, position of
vehicles and equipment involved, and any other relevant situational data

Evaluate the scene of the bus safety event to determine any mechanical, physical, and
environmental conditions that may have contributed to the event

Inspect the physical evidence, sketch the scene, and take photographs and measurements, as
necessary

Obtain video footage from vehicle if such equipment and technology is applicable

Document evidence relative to vehicle travel/speed, including line-of-sight distances, length of
skid marks, and damage to infrastructure and buildings

Conduct interviews of persons deemed essential to the incident

Remove an employee or contractor from service/duty, if applicable, including making the
necessary arrangements for transport to the proper facility for alcohol and drug testing

Evaluate the job the employee was performing or assigned to, and if the employee was properly
trained and qualified to perform the duty assigned at the time of the event

Make a preliminary assessment whether an unsafe action or unsafe condition contributed to the
event

30
City of Glendale
Agency Safety Plan

Determine what personal protective equipment was required for the job, whether it was worn,
and if it was in good condition

Document general observational information such as weather, time of day, road conditions, and
visibility
Glendale Transit is further developing its event investigation program to include the methodologies for
identifying, reporting, investigating, and mitigating future events.

31
City of Glendale
Agency Safety Plan
Safety Promotion – 673.29
49 CFR Part 673.29(a) requires transit agencies to establish and implement a comprehensive safety
training program for all agency employees and contractors directly responsible for safety in the agency’s
public transportation system. The training program must include refresher training, as necessary.
Safety Competencies and Training – 673.29(a)
EMPLOYEE/CONTRACTOR TRAINING PROGRAM
The City of Glendale utilizes the following documents as part of its training for employees and
contractors:

New Employee Training Procedure

Trainer Feedback Questionnaire

Driver Trainee Exam and Answers

Employee Training Checklist

New Hire Checklist

Instructor Evaluation of Student Form
Employee training covers the following topics, per the checklist and syllabus:

National Incident Command System (NIMS)

Occupational Safety and Health (annual)

Distracted Driving

Bloodborne Pathogens (annual)

DOT Drug and Alcohol Awareness (annual)
o
Supervisor Specific Training (annual)

Driver Safety (initial and every three years)

Emergency Preparedness

Emergency and Fire Preparedness
o
Fire Extinguisher Use
o
Fire Protection and Prevention (annual)

Globally Harmonized System (GHS) USA compliance

Hazard Communication (annual)

Road Rage/Defensive Driving Techniques

Workplace Violence

32
City of Glendale
Agency Safety Plan
The New Employee Training Procedure provides a description of the roles and responsibilities of a
Coordinator who is responsible for scheduling training for new employees, ensuring training is
completed and all paperwork is completed by both the trainer and trainee. In accordance with 49 USC
Section 5329 (d)(H)(i)(II), Glendale will provide all pertinent safety training, refresher training, and de-
escalation training for operations and maintenance personnel. At a minimum the new employee shall
have classroom training, a minimum of 12 days on the road; two training shifts on opening, two training
shifts on closing, all routes ending at 7:00 p.m. or later, lunch shifts, all GUS routes, weekend Dial-a-Ride
shift, weekend GUS shift and weekend lunch shift. Additionally, all new employees review training on
hazard communications – a key to the safety promotion program.
To ensure trainees are learning the required skills to perform their responsibilities, training instructors
are provided with an Instructor’s Evaluation of Student to complete as to determine whether a new
employee is able to represent the City of Glendale in a professional manner and possess the ability to
understand the job and become an asset to the Transportation Department. Trainees are also provided
with a Trainer Feedback Questionnaire to evaluate the effectiveness of training courses and instructors.
EMPLOYEE/CONTRACTOR TRAINING RECORDS
49 CFR Part 673.31 requires transit agencies to maintain documents related to the implementation of its
SMS, and results from SMS processes and activities. A transit agency must maintain documents that are
included in whole, or by reference, that describe the programs, policies, and procedures that the agency
uses to carry out its PTASP. The previously referenced procedures and records must be made available
upon request by the FTA and must maintain these documents for a minimum of three years after they
are created. Glendale monitors and has available its training schedule for reviews. This includes a list of
all personnel and their mandatory training to be completed.
EMPLOYEE/CONTRACTOR TRAINING COMPLIANCE
To verify compliance requirements and verify the effectiveness of its training program, training records
will be regularly audited to ensure compliance with the New Employee Training Procedure as well as the
new employee OTIS training schedule.
REFRESHER TRAINING PROGRAM
Glendale also provides refresher training, as necessary, to employees to ensure they stay current with
the agency’s safety practices and procedures. The training courses include a reference if they are
required for either annual or triennial renewal.
Safety Communication – 673.29(b)
SAFETY MEETINGS
Glendale Transit developed a policy that describes the process and mechanism for distributing safety
information to agency employees and contractors. Currently, in accordance with 49 USC Section

33
City of Glendale
Agency Safety Plan
5329(d), Glendale is holding Safety Committee meetings that are composed of equal parts management
and frontline employees. The responsibility of this committee include  the review of hazards and
approval of the PTASP. As of the first year of the Safety Committee implementation, Glendale has found
that the meetings are successful in meeting the Federal requirements. Glendale uses these meetings to
review and address hazards that arise from frontline and management staff. These hazards are regularly
reviewed during the meetings to identify lasting resolutions and to ensure the mitigations do not
introduce new hazards.
EMERGENCY MANAGEMENT
City of Glendale complies with the requirement to include or incorporate emergency preparedness and
response plans into the Bus PTASP through the City of Glendale Emergency Operations Plan. The plan
ensures transportation activities are effectively organized, mobilized, and coordinated to provide
support, resources, assistance, and transportation system assessment during and following an
emergency or disaster. The plan identifies the City of Glendale Transportation Department as the
primary department for implementing Emergency Support Function (ESF) #1 tasks.  The plan also
describes the roles and responsibilities of the Transit Division under the Primary Department’s
Responsibilities section for ESF #1 for Transportation Services.
The ESF #1 section of the plan addresses the transportation responsibilities during response and
recovery from emergencies and disasters which include, but are not limited to:

Coordinating city agencies and resources to manage, restore, and maintain transportation
arteries;

Assessing damage to transportation infrastructure; and

Transporting city personnel, materials, goods, and services to and from emergency sites.
HAZARDOUS MATERIALS PROGRAM
The City of Glendale complies with the requirement for communicating safety and safety performance
information through the Hazard Communication/Right-to-Know policy. The purpose of the policy is to
provide guidelines for the management and communication about hazardous materials in the
workplace. The policy also ensures that information concerning hazards and chemicals used by the City
of Glendale is transmitted to ensure health and safety protection. The policy provides an overview of
the roles and responsibilities for:

Directors;

Managers and Supervisors;

Employees; and

Risk Management Division.

34
City of Glendale
Agency Safety Plan
Training for the Hazard Communication policy is required for all employees working with hazards
materials and refresher training will be offered annually.
DRUG AND ALCOHOL PROGRAM
Glendale Transit complies with the safety communication requirement by implementing the City of
Glendale Human Resources Policy No.505A: Drug, Alcohol and Substance Abuse. The policy establishes
consistent processes and procedures to prevent or address alcohol and substance use and abuse and to
provide guidance to supervisors to manage these issues for drivers of commercial vehicles. The policy
also requires employees to report to work and remain in a condition to perform their safety sensitive job
duties in a safe and effective manner. The policy further clarifies the requirements for all Department of
Transportation (DOT) drivers, in accordance with Federal Motor Carrier Safety Administration (FMCSA)
and FTA. The policy also ensures compliance with

Drug and Alcohol Testing Rule, Procedures for Transportation Workplace Drug and Alcohol
Testing Programs (49 CFR Part 40, as amended)

FTA Drug and Alcohol Regulations (49 CFR Part 655, as amended)

Federal Motor Carrier Safety Administration (FMCSA) Drug and Alcohol Testing Regulations (49
CFR Part 382)

35
City of Glendale
Agency Safety Plan
APPENDIX A
Supporting Documents

Accident Procedures and Forms

Driver Trainee Exam and Answers

Emergency Operations Plan, ESF#1 – Transportation Services

Employee Training Schedule

Hazard Communication/Right-to-Know Policy

Human Resources Policy #517: Anti-Fraud

Human Resources Policy #524, City Safety Program, Effective September 12, 2016

Human Resources Policy No.505A, Drug, Alcohol and Substance Abuse DOT (FTA and FMCSA),
Revised May 1, 2018

Instructor Evaluation of Student Form

New Employee Training Procedure

New Employee Training Checklist, January 23, 2023

New Hire Checklist, January 23, 2023

Operator Dial-A-Ride Training Checklist, 2020

Preventive Maintenance Inspection Checklists: A, B, and C

Procurement Policy and Procedures developed by the City, Revised April 12, 2022

Ride Check Form #1, #2, #3, and #4

Ride Check Form for GUS operations, 2020

State of Arizona, General Records Retention Schedule Issued to All Public Bodies

Trainer Feedback Questionnaire

Training Curriculum

Transit Asset Management Plan

Transit New Employee Class Roster, 2023

Vehicle Maintenance Plan, February 2022

36
City of Glendale
Agency Safety Plan
Glossary of Terms
Accident: means an event that involves any of the following: a loss of life; a report of a serious injury to
a person; a collision of transit vehicles; an evacuation for life safety reasons; at any location, at any time,
whatever the cause.
Accountable Executive (typically the highest executive in the agency): means a single, identifiable
person who has ultimate responsibility for carrying out the Safety Management System of a public
transportation agency, and control or direction over the human and capital resources needed to develop
and maintain both the agency’s PTASP, in accordance with 49 U.S.C. 5329(d), and the agency’s TAM Plan
in accordance with 49 U.S.C. 5326.
Agency Leadership and Executive Management: means those members of agency leadership or
executive management (other than an Accountable Executive, CSO, or SMS Executive) who have
authorities or responsibilities for day-to-day implementation and operation of an agency’s SMS.
Chief Safety Officer (CSO): means an adequately trained individual who has responsibility for safety and
reports directly to a transit agency’s chief executive officer, general manager, president, or equivalent
officer. A CSO may not serve in other operational or maintenance capacity, unless the CSO is employed
by a transit agency that is a small public transportation provider as defined in this part, or a public
transportation provider that does not operate a rail fixed guideway public transportation system.
Corrective Maintenance: Specific, unscheduled maintenance typically performed to identify, isolate, and
rectify a condition or fault so that the failed asset or asset component can be restored to a safe
operational condition within the tolerances or limits established for in-service operations.
Equivalent Authority: means an entity that carries out duties similar to that of a Board of Directors, for a
recipient or subrecipient of FTA funds under 49 U.S.C. Chapter 53, including sufficient authority to
review and approve a recipient or subrecipient’s PTASP.
Event: means an accident, incident, or occurrence.
Federal Transit Administration (FTA): means the Federal Transit Administration, an operating
administration within the United States Department of Transportation.
Hazard: means any real or potential condition that can cause injury, illness, or death; damage to or loss
of the facilities, equipment, rolling stock, or infrastructure of a public transportation system; or damage
to the environment.
Incident: means an event that involves any of the following: a personal injury that is not a serious injury;
one or more injuries requiring medical transport; or damage to facilities, equipment, rolling stock, or
infrastructure that disrupts the operations of a transit agency.

37
City of Glendale
Agency Safety Plan
Investigation: means the process of determining the causal and contributing factors of an accident,
incident, or hazard, for the purpose of preventing recurrence and mitigating risk.
Key staff: means a group of staff or committees to support the Accountable Executive, CSO, or SMS
Executive in developing, implementing, and operating the agency’s SMS.
Major Mechanical Failures: means failures caused by vehicle malfunctions or subpar vehicle condition
which requires that the vehicle be pulled from service.
National Public Transportation Safety Plan (NSP): means the plan to improve the safety of all public
transportation systems that receive Federal financial assistance under 49 U.S.C. Chapter 53.
Occurrence: means an event without any personal injury in which any damage to facilities, equipment,
rolling stock, or infrastructure does not disrupt the operations of a transit agency.
Operator of a Public Transportation System: means a provider of public transportation as defined
under 49 U.S.C. 5302(14).
Passenger: means a person, other than an operator, who is on board, boarding, or alighting from a
vehicle on a public transportation system for the purpose of travel.
Performance Measure: means an expression based on a quantifiable indicator of performance or
condition that is used to establish targets and to assess progress toward meeting the established targets.
Performance Target: means a quantifiable level of performance or condition, expressed as a value for
the measure, to be achieved within a time period required by the Federal Transit Administration (FTA).
Preventative Maintenance: means regular, scheduled, and/or recurring maintenance of assets
(equipment and facilities) as required by manufacturer or vendor requirements, typically for the
purpose of maintaining assets in satisfactory operating condition. Preventative maintenance is
conducted by providing for systematic inspection, detection, and correction of anticipated failures either
before they occur or before they develop into major defects. Preventative maintenance is maintenance,
including tests, measurements, adjustments, and parts replacement, performed specifically to prevent
faults from occurring. The primary goal of preventative maintenance is to avoid or mitigate the
consequences of failure of equipment.
Public Transportation Agency Safety Plan (PTASP): means the documented comprehensive agency
safety plan for a transit agency that is required by 49 U.S.C. 5329 and this part.
Risk: means the composite of predicted severity and likelihood of the potential effect of a hazard.
Risk Mitigation: means a method or methods to eliminate or reduce the effects of hazards.
Road Calls: means specific, unscheduled maintenance requiring either the emergency repair or service
of a piece of equipment in the field or the towing of the unit to the garage or shop.

38
City of Glendale
Agency Safety Plan
Safety Assurance (SA): means the process within a transit agency’s SMS that functions to ensure the
implementation and effectiveness of safety risk mitigation and ensures that the transit agency meets or
exceeds its safety objectives through the collection, analysis, and assessment of information.
Safety Committee: a committee convened by a joint labor-management process comprised of an equal
number of frontline employees (selected by a labor organization representing the plurality of the
frontline workforce employed by the recipient or, if applicable, a contractor to the recipient, to the
extent frontline employees are represented by labor organizations) and management.
Safety Management Policy (SMP): means a transit agency’s documented commitment to safety, which
defines the transit agency’s safety objectives and the accountabilities and responsibilities of the
agency’s employees regarding safety.
Safety Management System (SMS): means the formal, top-down, data-driven, organization-wide
approach to managing safety risk and assuring the effectiveness of a transit agency’s safety risk
mitigation. SMS includes systematic procedures, practices, and policies for managing risks and hazards.
Safety Management System (SMS) Executive: means a CSO or an equivalent.
Safety Objective: means a general goal or desired outcome related to safety.
Safety Performance: means an organization’s safety effectiveness and efficiency, as defined by safety
performance indicators and targets, measured against the organization's safety objectives.
Safety Performance Indicator: means a data-driven, quantifiable parameter used for monitoring and
assessing safety performance.
Safety Performance Measure: means an expression based on a quantifiable indicator of performance or
condition that is used to establish targets and to assess progress toward meeting the established targets.
Safety Performance Monitoring: means activities aimed at the quantification of an organization’s safety
effectiveness and efficiency during service delivery operations, through a combination of safety
performance indicators and safety performance targets.
Safety Performance Target (SPT): means a quantifiable level of performance or condition, expressed as
a value for a given performance measure, achieved over a specified timeframe related to safety
management activities.
Safety Promotion (SP): means a combination of training and communication of safety information to
support SMS as applied to the transit agency’s public transportation system.
Safety Risk: means the assessed probability and severity of the potential consequence(s) of a hazard,
using as reference the worst foreseeable, but credible, outcome.

39
City of Glendale
Agency Safety Plan
Safety Risk Assessment: means the formal activity whereby a transit agency determines SRM priorities
by establishing the significance or value of its safety risks.
Safety Risk Management (SRM): means a process within a transit agency’s Safety Plan for identifying
hazards, assessing the hazards, and mitigating safety risk.
Safety Risk Mitigation: means the activities whereby a public transportation agency controls the
probability or severity of the potential consequences of hazards.
Safety Risk Probability: means the likelihood that a consequence might occur, taking as reference the
worst foreseeable, but credible, condition.
Safety Risk Severity: means the anticipated effects of a consequence, should the consequence
materialize, taking as reference the worst foreseeable, but credible, condition.
Serious Injury: means any injury which:

Requires hospitalization for more than 48 hours, commencing within seven days from
the date that the injury was received;

Results in a fracture of any bone (except simple fractures of fingers, toes, or nose);

Causes severe hemorrhages, nerve, muscle, or tendon damage;

Involves any internal organ; or

Involves second- or third-degree burns, or any burns affecting more than 5 percent of
the body surface.
Small Public Transportation Provider: means a recipient or subrecipient of Federal financial assistance
under 49 U.S.C. 5307 that has one hundred (100) or fewer vehicles in peak revenue service and does not
operate a rail fixed guideway public transportation system.
State: means a State of the United States, the District of Columbia, or the Territories of Puerto Rico, the
Northern Mariana Islands, Guam, American Samoa, and the Virgin Islands.
State of Good Repair: means the condition in which a capital asset is able to operate at a full level of
performance.
State Safety Oversight Agency: means an agency established by a State that meets the requirements
and performs the functions specified by 49 U.S.C. 5329(e) and the regulations set forth in 49 CFR part
674. 
Transit Agency: means an operator of a public transportation system.
Transit Asset Management (TAM) Plan: means the strategic and systematic practice of procuring,
operating, inspecting, maintaining, rehabilitating, and replacing transit capital assets to manage their

40
City of Glendale
Agency Safety Plan
performance, risks, and costs over their life cycles, for the purpose of providing safe, cost-effective, and
reliable public transportation, as required by 49 U.S.C. 5326 and 49 CFR part 625.
Vehicle Revenue Miles (VRM): means the miles that vehicles are scheduled to or actually travel while in
revenue service. Vehicle revenue miles include layover/recovery time and exclude deadhead; operator
training; vehicle maintenance testing; and school bus and charter services.
Additional Acronyms Used
ADA: Americans with Disabilities Act
ADOT: Arizona Department of Transportation
BIL: Bipartisan Infrastructure Law
CSO: Chief Safety Officer
DOT: Department of Transportation
EOP: Emergency Operations Plan
ESRP: Employee Safety Reporting Program
FAST Act: Fixing America’s Surface Transportation Act
FTA: Federal Transit Administration
GHS: Globally Harmonized System
MAG: Maricopa Association of Governments
MAP-21: Moving Ahead for Progress in the 21st Century Act
MOU: Memorandum of Understanding
MPO: Metropolitan Planning Organization
NIMS: National Incident Management System
NPRM: Notice of Proposed Rulemaking 
NPTSP: National Public Transportation Safety Plan
NTD: National Transit Database
PM: Preventative Maintenance
PTASP: Public Transportation Agency Safety Plan
SA: Safety Assurance

41
City of Glendale
Agency Safety Plan
SDS: Safety Data Sheet
SERRP: State of Arizona Emergency Response and Recovery Plan
SMS: Safety Management Systems
SOP: Standard Operating Procedure 
SP: Safety Promotion
SPT: Safety Performance Targets 
SRM: Safety Risk Management
TAM: Transit Asset Management
USC: United States Code
VRM: Vehicle Revenue Miles

42
City of Glendale
Agency Safety Plan
APPENDIX B: BOARD MINUTES OR RESOLUTION
Place here, or place reference here.

43
City of Glendale
Agency Safety Plan
APPENDIX C
Service Maps
GUS 1 Service Map

44
City of Glendale
Agency Safety Plan
GUS 2 Service Map

45
City of Glendale
Agency Safety Plan
GUS 3 Service Map

46
City of Glendale
Agency Safety Plan
APPENDIX D: TRAINING PROGRAM
OTIS Classes:  
Transit New Employee Classes: 
1. Back Injury Prevention: You’re in Control 
2. Bloodborne Pathogens 
3. DOT: Drug & Alcohol Testing Employee 
4. Driver Safety 
5. Emergency & Fire Preparedness 
6. Fire Protection & Prevention 
7. Hazard Communication 
8. Heat Stress 
9. Office Ergonomics 
10. Slips, Trips, & Falls 
11. Workplace Violence: Prevent the Threat 
OTIS Classes to be taken Annually: 
1. Bloodborne Pathogens 
2. Fire Protection & Prevention 
3. Hazard Communication 
4. Heat Stress 
5. DOT: Drug & Alcohol Testing Employee 
OTIS Classes to be taken Every 3 years: 
1. Driver Safety 
 
 
National Incident Management System (NIMS) Classes: 
1. 100 Course – Introduction to the Incident Command System  
2. 700 Course – An Introduction to the National Incident Management System