2024 Glendale Resident Survey Report
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City of Glendale Resident Survey
November 2024
Report of Results
Contents
Executive Summary ........................................................................................................................... 4
Survey Background ........................................................................................................................... 6
Survey Results .................................................................................................................................. 8
Housing Services .......................................................................................................................................... 8
Community Infrastructure and Facilities .................................................................................................. 10
Public Services ............................................................................................................................................ 12
Business and Economic Development ...................................................................................................... 15
Neighborhood Improvement ...................................................................................................................... 16
Prioritization of Housing and Community Development Challenges ..................................................... 17
Sources of Information .............................................................................................................................. 18
Appendix A: Complete Set of Probability Survey Responses ............................................................. 21
Appendix B: Verbatim Responses to Open-ended Questions from Probability Survey ....................... 42
Appendix C: Comparison of Responses to Probability Survey by Respondent Demographics ............ 59
Understanding the Tables .......................................................................................................................... 59
Responses to Probability Survey by Gender, Age and Race/Ethnicity .................................................... 60
Responses to Probability Survey by Length of Residency, Tenure and Household Income ................. 78
Responses to Probability Survey by District ............................................................................................. 96
Appendix D: Comparison of Probability Survey and Open Participation Survey Responses .............. 110
Appendix E: Verbatim Responses to Open-ended Questions from Open Participation Survey .......... 118
Appendix F: Survey Methodology ................................................................................................... 137
Appendix G: Survey Materials ........................................................................................................ 141
City of Glendale Resident Survey
November 2024
Report of Results
List of Figures
Figure 1: Importance of Housing Services ...................................................................................................... 8
Figure 2: Importance of Housing Types .......................................................................................................... 9
Figure 3: Importance of Infrastructure Improvement Activities .................................................................. 10
Figure 4: Importance of Community & Public Facilities ............................................................................... 11
Figure 5: Importance of Public Services ....................................................................................................... 12
Figure 6: Importance of Human Services ...................................................................................................... 13
Figure 7: Barriers for Low-income Households ............................................................................................ 14
Figure 8: Importance of Business and Economic Development Activities ................................................. 15
Figure 9: Importance of Neighborhood Improvement Activities ................................................................. 16
Figure 10: Priorities for the City of Glendale ................................................................................................. 17
Figure 11: Addressing Housing and Community Development Challenges ............................................... 17
Figure 12: Reading the Newsletter Included with the Monthly Water Bill ................................................... 18
Figure 13: Rating the City's Communication and Information Sharing ....................................................... 18
Figure 14: Sources of Information About the City of Glendale .................................................................... 18
Figure 15: Preferred Communication Channels for Parks and Recreation Services ................................. 19
Figure 16: Sources of Information about Cultural Activities ........................................................................ 19
Figure 17: Preferences for Special Events Attended .................................................................................... 20
City of Glendale Resident Survey
November 2024
Report of Results
Page 4
Executive Summary
Survey Background and Methods
The Glendale Resident Survey allows residents to rate important aspects of their community such
as housing services, infrastructure improvement, community and public facilities, business and
economic development and neighborhood improvement. The survey gathers community-wide
feedback and helps map residents’ priorities for community planning and resource allocation.
The 2024 Glendale Resident Survey was administered to 9,500 randomly selected households
within the city. Of those, 6,000 households received two postcard invitations with a URL to take the
survey online. The remaining 3,500 households received a postcard and a paper survey. In total,
402 completed surveys were obtained from the 9,019 households who had a chance to participate
(for 481 mailers were returned by the post office as undeliverable/vacant). This resulted in a
response rate of 5%.
The margin of error is plus or minus 5 percentage points around any given percentage for the entire
sample. The margin of error is important because it helps decision-makers understand the
reliability of the data and make informed judgments. A smaller margin of error indicates more
confidence in the results.
Survey results were weighted so that the characteristics of gender, age, race, ethnicity, tenure,
housing unit type and district of residence are represented in proportions reflective of the entire
city population.
Key Findings
Most housing services for people with low or moderate incomes are considered
important by at least two-thirds of respondents.
• Glendale residents were asked to assess the importance of supporting 10 housing services
for people with low or moderate incomes. All 10 services were deemed very or moderately
important by at least half of the respondents. The services deemed more important were
providing housing for people with special needs (78% rated it as very or moderately
important), making low-interest loans to homebuyers (77%) and creating affordable,
permanent housing (76%). Only the repair of existing homes was considered important by
less than two-thirds of respondents.
• When asked about the importance of having different types of housing in the city, about 8 in
10 respondents said it was very or moderately important to have more housing for survivors
of domestic violence, senior housing (such as nursing homes) and single-family (detached)
housing.
Road improvements and water and sewer systems are considered the most
important infrastructure improvement activities.
• About 9 in 10 residents considered street and road improvements, as well as improvements
to water, sewer, solid waste, and storm sewer systems, to be important infrastructure
activities for Glendale. Other activities highly rated as important included tree planting
(83%), flood drainage improvements (82%), sidewalk improvements (74%), and bicycle and
City of Glendale Resident Survey
November 2024
Report of Results
Page 5
walking paths (70%). The construction of electric vehicle charging stations was the only item
considered important by a minority of respondents (35%).
• Respondents were also asked to rate the importance of 9 community and public facilities.
Parks and recreation centers were considered the most important, followed by healthcare
facilities, with about 8 in 10 respondents rating both as very or moderately important. Other
facilities that rated highly in importance included public buildings with improved
accessibility for the disabled (79%), facilities for survivors of domestic violence (77%),
senior and youth centers (73% each), and childcare facilities (72%).
Living wage employment and housing were identified by survey respondents as the
greatest challenges faced by low-income households.
• Respondents were asked to rate how important it was for the City to invest in human and
public services for 14 vulnerable population groups. More than three-quarters of
respondents thought it was at least moderately important to invest in human services aimed
to assist survivors or domestic violence (84%), veterans (83%), children aging out of the
foster care system (79%), persons with physical disabilities (79%), children (79%), seniors
(78%), persons with severe mental illness (77%) and developmental disabilities (76%).
• Living wage employment and housing were identified by survey respondents as the greatest
challenges faced by Glendale’s’ low-income households, with approximately half of the
respondents selecting each as a top concern. Ranked lower in terms of challenges were
energy costs, education, childcare, healthcare costs, public transportation, and job training.
Retention of existing businesses was considered the most important area of
investment for businesses and economic development.
• Retention of existing businesses was considered by 9 in 10 respondents the most important
area of investment for businesses and economic development. In second place, with about 8
in 10 respondents saying it was very or moderately important was the attraction of new
businesses, followed by fostering businesses with higher paying jobs. Other activities that
were deemed important by at least 7 in 10 residents were providing job training, the
enhancement of business infrastructure and the expansion of existing businesses.
Organized neighborhood clean-up is deemed as the most important activity for
neighborhood improvement.
• About 8 in 10 residents considered it very or moderately important to invest in organized
clean-up to improve neighborhoods. About 3 in 4 respondents also considered it important
to stabilize or improve vacant buildings and to demolish vacant and dilapidated buildings.
Meanwhile, 7 in 10 residents judged it important to work on landscape, exterior repair or
window replacement assistance for low-income residents and to implement block watch
activities.
When asked to prioritize across all areas, housing and homelessness topped the
agenda
• When asked to name the two most important priorities, respondents ranked housing and
homelessness at the top of the list. About 6 in 10 respondents considered these issues a high
priority for the city to address. In second place were economic development and
infrastructure improvements, with 34% and 32% of the mentions, respectively.
City of Glendale Resident Survey
November 2024
Report of Results
Page 6
Survey Background
Survey Purpose
The Glendale Resident Survey allows residents to rate important aspects of their community such
as housing services, infrastructure improvement, community and public facilities, business and
economic development and neighborhood improvement. The survey gathers community-wide
feedback and helps map residents’ priorities for community planning and resource allocation. The
City of Glendale funded this research. Please contact Jenny Durda of the City of Glendale at
JDurda@glendaleaz.com if you have any questions about the survey.
Methods
The 2024 Glendale Resident Survey was administered to 9,500 randomly selected households
within the city. Of those, 6,000 households received two postcard invitations with a URL to take the
survey online. The remaining 3,500 households received a postcard followed by a paper survey one
week later. In total, 402 completed surveys were obtained from the 9,019 households who had a
chance to participate (for 481 mailers were returned by the post office as undeliverable/vacant).
This resulted in a response rate of 5%.
It is customary to describe the precision of estimates made from surveys by a “level of confidence”
and accompanying “confidence interval” (or margin of error). The traditional level of confidence,
and the one used here, is 95%. The 95% confidence interval can be calculated for any size sample
and quantifies the “sampling error” or precision of the estimates made from the survey results
because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of
error for the entire sample (402 respondents) is plus or minus 5 percentage points around any
given percentage. The margin of error is important because it helps decision-makers understand
the reliability of the data and make informed judgments. A smaller margin of error indicates more
confidence in the results.
Survey results were weighted so that the characteristics of gender, age, race, ethnicity, tenure,
housing unit type and district of residence are represented in proportions reflective of the entire
city population (see Table 111 on page 139). For more information on the methodology see
Appendix F: Survey Methodology. For a copy of the survey instrument see Appendix G: Survey
Materials.
Open Participation Survey
In addition to the probability sample survey (with randomly selected households), an open
participation survey was also implemented by the City of Glendale. This survey was conducted
entirely online and was publicized by the City. The questionnaire was identical to the probability
sample survey, with the addition of a question asking how respondents had heard of the survey. A
total of 369 survey responses were obtained through this effort. In the analysis, these survey
responses were kept separate from the probability sample survey response. Responses to the open
participation survey can be found in Appendix D: Comparison of Probability Survey and Open
Participation Survey Responses and Appendix E: Verbatim Responses to Open-ended Questions from
Open Participation Survey.
City of Glendale Resident Survey
November 2024
Report of Results
Page 7
How the Results Are Reported
For the most part, the full set of frequencies or the “percent positive” are presented in the body and
narrative of the report. The percent positive is the combination of the top two most positive
response options (i.e., “excellent” and “good,” “very safe” and “somewhat safe,” “essential” and “very
important”).
On many of the questions in the survey, respondents could give an answer of “don’t know.” The
proportion of respondents giving this reply is shown in the full set of responses included in Appendix
A: Complete Set of Probability Survey . These “don’t know” responses have been removed from the
analyses presented in the body of the report, unless otherwise indicated (generally when 30% or
more of respondents said “don’t know”). In other words, the majority of the tables and graphs in the
body of the report display the responses from respondents who had an opinion about a specific
item.
For some questions, respondents were permitted to select multiple responses. When the total
exceeds 100% in a table for a multiple response question, it is because some respondents are
counted in multiple categories. When a table for a question that only permitted a single response
does not total to exactly 100%, it is due to the customary practice of percentages rounding to the
nearest whole number.
Comparing Survey Results by Demographic Subgroups
Selected survey questions were compared by certain demographic characteristics of survey
respondents and are discussed throughout the body of the report when differences were
statistically significant. These crosstabulations are presented in tabular form in Appendix C:
Comparison of Responses to Probability Survey by Respondent Demographics. Where differences
between subgroups are statistically significant, they are marked in these tables.
City of Glendale Resident Survey
November 2024
Report of Results
Page 42
Appendix B: Verbatim Responses to Open-ended
Questions from Probability Survey
The following pages show the responses to the open-ended questions. Responses are presented
here in verbatim form, including any typographical, grammatical or other mistakes. Responses were
categorized, and then presented in alphabetical order within the category.
Question 7: Which of the following barriers do you believe are the greatest challenges
currently faced by low-income households in Glendale? (OTHER)
•
A culture that enables and promotes bad behavior without consequences.
•
DEMOCRATS WHO'VE DESTROYED THE ECONOMY AND CAUSED UNPRECEDENTED INFLATION, TO
START.
•
Government intervention for people who make bad decisions in life.
•
Living near high crime area
•
stronger families
•
They need to be taught to be independent - not dependent on city / county services.
Question 11: In your opinion, how can the City better address housing and community
development challenges?
Affordable Housing
•
Affordable housing
•
Affordable housing and economic development
•
Affordable housing and living wages
•
By making more affordable
•
Casas accesibles, mejor opciones de crdito
•
Continuing to stray away from single family housing and moving towards a multi-plex, multi-family
housing plan that provides many more shelters per project. This could help alleviate some of the
homelessness going on in the valley while helping to supplement more funding for community
projects that are neighborhood specific.
•
create affordable housing/ rent control
•
Create affordable single family home housing for people that work from home (4bed). And make sure
home inspectors do their job and not fake sign a home saying it is livable without doing a proper
inspection.
•
Develop affordable housing and create more accessible mental health resources. If we could solve
those, a lot of issues would improve. The excessive money that people put into rent doesn't go
anywhere else but a landlord's pocket, it doesn't get reinvested in the community. The stress that
high housing costs put on a person worsens their quality of life and physical health, especially for
those with lower incomes who live paycheck to paycheck. Mental health has huge impacts on physical
and emotional health, which can in turn lead to other effects (road rage, shoplifting, risky driving
behaviors, etc.) that harm the overall community.
•
Develop affordable housing areas for low income residents. Place when people have easy access to
public transportation.
•
Develop low income housing
•
encourage "cluster" zones where affordable housing and commercial centers are in close proximity
to allow low income to easily access various services and goods readily
•
Help people find decent priced living either buying or renting. Setting boundaries
City of Glendale Resident Survey
November 2024
Report of Results
Page 43
•
Incentivize developers to build affordable housing for seniors, 1st time buyers, low-income residents.
•
incentivize developers to build smaller "starter homes" and small multifamily homes such as
duplexes in order to lower the barrier of entry to homeownership. enforce strict pro-tenant policies
on landlords.
•
Increase accessibility to housing at low costs
•
Long range planning for more neighborhood planned affordable housing.
•
Lower housing costs
•
Make housing affordable
•
Make housing affordable.
•
Make sure people can afford the housing they are applying for
•
Preserve affordable housing, putting in place rent control
•
Provide apartments with reasonable rent for senior citizens and low income citizens.
•
Require developers to build more low income or affordable housing.
•
Small houses and mobile homes
•
Subsidize low income housing
•
Viviendas ms asequibles y ofrecer ms oportunidades de empleo
•
We need affordable housing including small or tiny homes and vocational rehab or skill training to
assist people to get jobs that pay well enough to cover their bills
•
We need to provide more affordable housing developments. I'm calculating less than 10% of Glendale
residents have access to affordable housing, but I can guarantee more than 10% residents are living
below the poverty line in Glendale in 2024. These people need help now; 779 units is not enough for
a city with 250k residents.
Rent Control
•
cap rents to match incomes
•
Capping rent prices.
•
Crack down on landlords with abusively high rent increases, for the last 3 years using inflation as an
excuse, that were far above previous 28 years.
is a good example of this. Normal
annual rent increases went from $20/year to $30/mo, $60/mo and $80/mo in the last 3 years. I
qualified for rental assistance for 2 years, but City of Glendal employees said they wouldn't help me
unless I was already in eviction court, so I received NO help, and the federal funds eventually ran out.
Thanks for the help, City of Glendale. I now know what discrimination feels like.
•
Get high rent under control
•
Lower mortgages and rent
•
Lower rent and increase mental health help
•
Lower rents
•
Make renting and owning a home affordable again so young people and low income families can
afford to live.
•
Manny are in need of homes rent is very unbearable, especially on S.S.I. Our streets are hazardes and
we need help and no where to go and get true help if you make a dollar to much you don't qualify.
•
Not allowing unjust rent increases and first time home owners assistant to be paid back with low
interest loans.
•
Que cuente menos la renta
•
Rent control
•
Rent control
•
Rent control and more affordable housing. More recreational/youth facilities to keep kids off streets
•
Rent control or some equivalent solution - nobody should be paying $2000/mo for a 1 bed apartment.
•
Rent control. Stop making everything so expensive
City of Glendale Resident Survey
November 2024
Report of Results
Page 44
•
Rent is too high and not affordable
•
Restrict amount of homes being bought to then be rented out (not those who offer affordable rent)
•
Set scale for charging rent
•
Stop predatory landlords, businesses owning houses driving up the market, create more community
events for neighborhoods and groups living in similar areas to get to know each other. Even city
sponsored neighborhood pages on social media would help.
Improve the economy
•
Assistance with gaining living wage jobs and affordable housing so that housing CAN be obtained as
well as being able to live, not just survive.
•
By letting residents keep more of their income
•
improving jobs
•
Increasing salary wages for all employees including salary base employees such as educators. If the
city focuses on education and only allowing high qualified educators to teach then they are setting up
students for future success less crime, and less homelessness.
•
Invest more money when needed
•
it is important to help foster business that are willing and able to pay livable wages for the greedy
price gouging economic conditions we currently face. People making $13/hour can't afford the cost
of living. It's impossible to afford a standard rate of $2,000/month for a rental for low wage income.
•
Money
•
More jobs with decent pay. They could be provided internship or temporary jobs with the city to earn
a wage and learn a trade.
•
More opportunities
•
Tener ms trabajo
Improve education
•
Be more transparent and offer services to educate what is everything being communicated.
•
Create programs to help people get job training, work with employers to hire these people.
•
Education on what is available and how to attain it.
•
I believe that the City of Glendale provides a good and healthy environment. Possibly more
educational information for projects min the community. Would like to see changes made are for the
benefit of all whenever possible.
•
Improve the quality of public education.
•
Invest in educating our youth with great speed and determination
•
Job training and employment opportunities so people can and will work to get housing/personal
needs
•
Mental health issues and lack of job skills and social skills are preventing people from being able to
hold a job. We own a business and the 20-30 population have extremely poor academic and social
skills which makes it hard for them to keep a job and hard for us to grow. We pay entry level starting
pay of $19-23 hour plus bonuses.
•
More education
•
Offer classes to take to better themselves
Engage with the community
•
All you have to do is get the people of city of Glendale the residents to come in to our town hall
meeting and you guys take down recommendations of how to better the community and it will work
out because you getting the ideas from the people that live in that community that could better living
situations and better off helping City of Glendale so that will be my ideal of developing community.
City of Glendale Resident Survey
November 2024
Report of Results
Page 45
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Be more interactive in the community
•
Being proactive
•
Better planning
•
Bring together the community with stakeholders and developers to discuss the needs and the
concerns in the community.
•
By engaging the community
•
Communicate needs to churches and private companies.
•
complete an assessment /inventory of existing housing and community development projects and
determine where there are gaps and develop a coalition (gov., private, and business sectors) to
address. Challenges are too great for just the City to address-also important to have buy-in and
participation from the various sectors
•
Create task force, provide funding, get community input.
•
Get out of the way of private enterprise such as real estate development, work through local churches
who are in touch with individual needs.
•
Get the citizens involved, no better way to get dirty together and have a great outcome and turnout
of neighbors Collaboration together.
•
Get the neighborhoods involved and let them know the improvements you're trying to make
•
Hold open forums/discussions with Glendale residents to brainstorm solutions to these issues.
•
How to get residents to participate
•
I think it is important to get existing homeowners and business owners involved in the process. Have
the people in the city take ownership in the projects and in the community
•
Input requires localized meetings; not just downtown.
•
Involve the citizens, like this survey.
•
Listen more to the citizens and not special inside interests
•
Meeting with people living in the various districts. Workshops at the libraries.
•
Organizando juntas/reuniones en los vecindarios.
•
Perhaps by acknowledging the concerns/pain points of city residents, and cleaning up the streets and
parks, etc. making the city a desirable place overall, the City can begin to address some of these issues.
•
Social Media public gatherings
•
Through partnerships with other agencies nonprofits community colleges universities. Also
partnerships with four profit businesses, grants from state and federal governments.
•
Treat people as humans and not as group members
•
WORK EXTENSIVELY WITH SERVICES/RESOURCES POINTED OUT BY AGENCIES SUCH AS
COMMUNITY BRIDGES, INC. AND NOT MAKE ACCESS TO THESE SERVICES NOT SO DAMN
COMPLICATED.
•
Working WITH the community, residents and businesses. Remove the illegal immigrants!
Subsidies and grants
•
Federal grants?
•
Grants and low interest loans from the government. A small tax increase designated solely for this
purpose
•
Help subsidize rent for those that need help and come up with better solutions for community
development.
•
Ofrecer recursos
•
Provide better incentives; e.g. discounted tax burden
•
Provide citizens a rebate if they install neighborhood camera systems (like ring cameras). Or provide
them to citizens disenfranchised by crime in their area.
•
provide low interest lows for those struggling to meet monthly demands
City of Glendale Resident Survey
November 2024
Report of Results
Page 46
•
Subsidize multi-family projects as well as multi-plex housing. Work with existing nonprofits to find
innovative ideas for solutions. Provide consistent and enthusiastic leadership.
•
Subsidizing and creating partnerships with non-profits and local business to provide safe, clean
affordable housing for low-income families and residents with medical and mental health issues.
•
Work with Feds and State to receive housing grants
Mitigate homelessness
•
Based on my current knowledge about the subject, perhaps temporary development employment
centers for the homeless. To help them get back on their feet. In another word, types of shelters that
also help promote temporary jobs and gives them options. I understand that there are already
employment security services out there, but do they offer employment development classes? for
example.
•
Clean up the homeless problem
•
Closing the border would get a lot of homeless, drug abusers and criminals out of our city! Start by
firing every democrat and every under qualified DEI hire in the city of Glendale govt.
•
Concentrate on mitigating homelessness
•
Don't allow homeless to flourish
•
Export the homeless that refuse to help themselves.
•
Get the homeless off our streets and parks and no labor camps. Crack down on crime and gangs.
•
GET THE HOMELESS OFF THE STREETS.
•
Glendale is much better than Phoenix at removing the plaque of the homeless and panhandlers.
Glendale needs to be a bubble of safety in the Phoenix area where homelessness and illegal
immigrants are not hindering the economy and development of the city. Glendale needs to be a place
crime is not tolerated and illegals are not welcomed.
•
Help homelessness folks. Be better with keeping on top of owners letting their house and yards going
into disrepair.
•
Help the homeless get back on their feet and off the streets. Support home owners who are
experiencing homeless persons living in alleys, parks, etc leaving trash, stealing and bringing down
property value. No business will come to an area where homeless persons are living.
•
Hey the homeless out clean up the streets and then more people will want to move here
•
Homeless need an area like Utah's mini houses. City needs to support local small business that have
unique goods & services.
•
Homelessness is out of control. Rents are too high for most people. Glendale needs apartments that
have low rent and lots of them. They need to have case workers to then help the housed people find
jobs, deal with mental health issues and substance abuses
•
I think the issue with unhoused people is that they don't have access to enough resources. If there
could be more food banks, heat relief centers (like in Phoenix), homeless shelters for them, that would
be great. In terms of community development, the construction around town is encouraging but we
need more pedestrian friendly roads, bicycle lanes, better access to public transportation so we don't
have to always rely so heavily on personal cars
•
Lower cost of living. Clear the bus stops from the homeless.
•
Make it a priority to end homeless.
•
More places for those that are homeless.
•
Our number one issue is homelessness. Those without homes are roaming our community, most high
on drugs. My children can't even go outside to play because it's not safe. Problem number two is the
over planting. It is beyond my understanding how we can be in a water shortage, yet the city of
Glendale is grossly over planted and its water use is disgusting. I came from California and the cities
will not let homeowners use have the water Glendale wastes.
City of Glendale Resident Survey
November 2024
Report of Results
Page 47
•
Start with basics: Homelessness, opportunities for those who lack financial resources to have a
chance to function within society
•
Start with having housing communities for our homeless veterans. Help those with mental & drug
issues get off drugs. Help them learn job skills.
•
There has been a huge increase in homeless population around our areas. Ensuring that there are
services available to support these individuals and get them off the streets is important
Stop building
•
Prevent over crowding in our neighborhoods.
•
Stop building tiny home developers, they will only become slums in the future, have seen it in other
city's.
•
Stop building we do not have the water to support all the people coming here.
•
Stop bungalow and apartment building. We need more grocery stores and local restaurants instead
of car washes and strip malls.
•
Stop letting filthy rich people/investment groups control housing costs for average and below
average income people. 2. Require companies to pay their employees a liveable wage even if it
reduces their mega profits.
•
Stop or slow big investors from buying up residential properties. Cap the amount of assets they can
buy when it comes to residential. Not commercial but residential. Maybe, take away their tax
benefits. Also, slow the rate of rent hikes. Ours went up $600 in one year which lead us to buy an
inflated junky home so that we could lock in a monthly payment. We didn't have the luxury of buying
a home here 10 years ago.
•
Stop out of control building. Focus on traffic improvement. Preserve water by limiting development.
We are turning into a city of apartment buildings, and creating constant traffic jams.
•
Try to limit the amount of apparents being built and build more affordable housing
Geeting out of the way
•
get out of the way in zoning laws
•
Go back to basics. Prioritize the city's required responsibilities. Let the non-profit and private sectors
take care of the individual needs of society at large
•
If the City wants to be socially responsible, stay in your own Lane and attract the private sector to
assume the costs and responsibilities.
•
Let non-profits do the heavy lifting
•
Let the private sector do it. Keep government out of it.
•
Most of these things should be handled by the private sector and the best thing the city can do is
remove red tape and impediments for individuals and businesses to step up and provide the needs
of those less fortunate in our community.
•
Stay out of the way for the most part.
•
The City should provide the structure to allow enterprise and nonprofit groups to provide the social,
education, and financial living improvements organically. Give someone a fish you feed for a day,
teach someone to fish you feed for a life time.
•
The city's main job is NOT to be a social service agency giving public money to all sorts of individual
needs.
•
To much gov't involement - poeple need to learn to take care of themselves instead of gov't.
Rehab abandoned buildings
•
Demolish vacant building and make housing for low income.
•
develop shelters and cooling stations
City of Glendale Resident Survey
November 2024
Report of Results
Page 48
•
I have seen in some cities where they have retrofitted vacant schools (those that are no longer needed
in older neighborhoods) to accommodate either an influx of new migrants or maybe homeless
families. There are bathrooms cafeterias and lots of rooms. Just a thought.
•
Learn from other cities like Long Beach California. The had old run down or vacant buildings,
homeless, prostitution, and various crimes happening in downtown Long Beach and through the
years they clean downtown up; old buildings demolished and new buildings up. Some properties are
historic and have been cleaned up.
•
Offer housing and improve existing space
•
Refurbish existing housing into temporary low-income housing.
•
Rehab abandoned buildings for housing.
•
Use existing structures live metrocenter or the kmort by the 17 to temporarily house homeless.
•
Use some of the old motels as housing for the homeless or low income families.
•
Utilize empty business complexes / building.
Better planning and budgeting
•
Be more careful when handing out huge tax incentives just to attract employers that don't last or
complete their building projects on time.
•
BETER USE OF FUNDS.
•
Change zoning laws to allow more housing to be built, including backyard sheds, etc
•
Change zoning laws, such as allowing casitas and building really low income housing.
•
Direct taxes more towards community facilities for residents to enjoy for free.
•
Enforcement of existing rules and regulations
•
Have current employes put in charge of these issues --they should be familiar with the issues --
•
Make it a priority and follow through!
•
Mejor administration de los dineros publicos, mejor administration economica, voluntary political,
politicos honestos con un sentido verdadero de lo que es servir al projimo. Que cuide los calories
familiares promueva la unidad de la comunidad. Lideres verdaderos lideres.
•
Plan better
•
Put more of our budget towards those that need help rather than to large businesses who can and
should pay their fair share. We individuals receive zero subsidy for moving to Glendale, purchasing
a home and paying numerous fees and taxes.
•
Research other successful big cities and how they handled housing and community development
challenges- DALLAS for example
•
Stop allowing tax breaks for businesses.
•
Stop mental health facilities from continued expansion in Glendale releasing these individuals into
our community.
•
Stop paying for stadiums & wealthy business owners developments. Stop taxing residents to pay for
the same. Tax businesses, not residents. Trickle down economics is a LIE.
•
Stop pouring tax dollars into projects like West Gate and the $50 million you spent on spring training
ball parks located in the city of Phoenix. Build the rec center at Heroes Park you have been promising
for the past 25 years. Enact an ordinance prohibiting camping and sleeping on public sidewalks, in
parks and other public areas. Clean them out and force them to leave. Enforce the existing laws and
get the unlicensed and uninsured motorcycles, scooters, go carts, and electric bicycles off of the
sidewalks and walking trails. Get control over whoever is in charge of the grossly mismanaged traffic
control related to events at West Gate and the surrounding area. Make them stop blocking access for
local residents to the 101 Freeway from Cardinals Way which is usually totally unnecessary. Don't
build anymore butt ugly apartment buildings.
City of Glendale Resident Survey
November 2024
Report of Results
Page 49
•
Streamline the permitting process and combat the fables of NIMBYism, especially for low-moderate
housing options
•
Streamline the process, stop the permit bureaucracy to get a project started and completed..
Other
•
Americans first!
•
Assist the elderly with home tepairs
•
Attract private industry and refine zoning and city regs
•
Be more aware that the tax payers are paying for all the "give-away" housing programs and social
challenges the city wants to solve but are not addressed by the federal or state governments.
•
By being on time to do the job! & keep appointments.
•
By enforcing homeowners to maintain the appearance of their property, otherwise it affects the value
of the others in the neighborhood.
•
car free, sustainable, walkable small village communities
•
cut wasteful spending.
•
Every new housing development requires at least 10% housing assistance and 10% homes for low-
income.
•
Find out where those are needed the most.
•
Get people to clean up the exterior of their homes. People don't want to live by trash.
•
Give the person a bus ticket to San Francisco. Give the persona plane ticket to wherever they have
family or friends. That would be the easy answer. Most people have mental illness. Most of those in
trouble or problem have been dis owned by family and friends. Some have had horrible parents.
Government did not help them. This question is insane. I do not know how to answer. The city is
not responsible for providing "better housing and community" development. I get depressed when
the "government is here to help". I run in the opposite direction. Government brought us the COVID
response. Maybe house the individuals in government employees housing or government buildings.
Maybe in the fire stations that are being built in my neighborhood that was torn down (an ok and
aged building but a decent building). Maybe put them in abandoned buildings. Please do not do
anything. When the government does things, prices go up. This is a very difficulty question. The
funniest statement is when the government provides "affordable housing". There is no such thing.
Covid inflated prices, increased the mental illness, increased more deaths due to the response. Much
of the problems was the breakdown in society from Covid that accelerated the problems that we face
as a population. Government is sick! Government is NOT the answer. Government depresses me.
Thank you for allowing me to vent.
•
Guarantee home
•
Helping the [?] elderly & [?] housing.
•
I really feel like Glendale is missing some beautification efforts I see in other towns. For example, art,
murals on public service boxes, etc.Water is also a concern of mine, along with safer sidewalks and
tree/plant care. Why are so many sidewalks right up against 7 lanes of traffic? I can't feel good about
my family walking or biking so close to that traffic.
•
I support low income and elderly assistance to improve the look of properties. But rent assistance
and other subsidies always end up destroying the neighborhoods for the other owners.
•
Infrastructure Improvements
•
Light rail expansion
•
Make downtown a destination like downtown Chandler.
•
More common sense education and to allocate taxpayer funds more appropriately. to elimate failed
programs and redundancy in government agencies. Also to have term limits all government
positions.
City of Glendale Resident Survey
November 2024
Report of Results
Page 50
•
MORE PEOPLE COMING TO AREA: I SEE POLICE VERY RARELY: HOW ABOUT SAFETY & POLICE
ENFORCING TRAFFIC LAWS PRO ACTIVELY.
•
Most homeowners do not want drastic changes within existing well kept neighborhoods. These
challenges are better suited for areas that would benefit from development. Address those areas
first.
•
Park improvements would be so welcome for us. Our local park is unusable in summer months due
to no shade over the playground and it's made of metal.
•
Provide more housing options across the spectrum (multi family and single family; rentals and
houses to own)
•
Rather than send out surveys to citizens who do not have insight into the specific problems at hand
and insight into the spectrum of possible solutions for the available from the municipal government
level it might better serve Glendale to host focus groups of citizens and government officials where
the problems are sufficiently explained and brainstorming/root cause analyses are conducted. Then
you can go out to the public to get specific feedback on the solutions which are considered to be the
most effective. You are welcome to contact me for an explanation of how this process could be
implemented.
•
Reduce Short term rentals and limit that amount of houses LLC or corporations can own.
•
Run the slum lords out of town!
•
Set aside budget items and professionalfollow through.
•
SHORTEN WAIT FOR HUB HOUSING.
•
Should be basen low income. Lost of income seniors or single parent with children
•
Study successful community development and implement needed characteristics.
•
Supervisando areas. Multar casas habitadas que no mantiene su propiedad limpia afectando al
vecindario y el costo de las propiedades alrededor.
•
Support building more houses and lowering cost of living.
•
The people who rent, need their Landlords to better maintain their property. Rental homes are not
kept up well.
•
THEY DON'T HAVE TOO. IF YOU CAN'T AFFORD TO LIVE HERE UP TO NEIGHBORHOOD STANDARDS.
MOVE! GET OUT!
•
Work on eliminating HOAs . It is the cause of homelessness. Abuse of fines and fees to then foreclose
due to the financial abuse is a growing issue in Arizona. A growing cause of homelessness.
Don't know
•
don't know
•
I do not know what the challenges are.
•
I don't know
•
I don't know.
•
I don't know.
•
I have no answer for this.
•
I have no idea,
•
I have no idea. I've never needed help.
•
I have no idea. Professionals should have the best ideas
•
IDK I feel they could put more resources toward it, money or bodies.
•
no comment
•
No comment
•
no opinion
•
No opinion
•
No opinion
City of Glendale Resident Survey
November 2024
Report of Results
Page 51
•
No opinion
•
No Opinion
•
No se
•
not sure
•
not sure
•
Unsure, would honestly like more transparency and knowledge on the subject and happenings.
Question 14: How much of a source, if at all, do you consider each of the following to
be for obtaining information about the City of Glendale and its activities? (OTHER)
•
A news letter put out after all council meetings and major projects.
•
Anuncios en los proyectos
•
Ask a council member.
•
Block watch
•
Can't delete
•
channel 11
•
councilpersons news letter via web
•
Glendale newspaper & AZ Republic.
•
Hearing it on the news in the evening.
•
Home Owner Association (HOA) communications
•
I auto pay my water bill and never see the newsletter
•
I believe social media is ineffective because it depends on a user's algorithm and subscriptions as to
whether they receive pertinent information about the city.
•
I currently reside in an apartment, not a house. I do not get any or very little information about
Glendale and its activities.
•
I don't use other but can't deselect it.
•
I get my water bills electronically and I don't see a link to the Connection newletter
•
I know city officials.
•
I live in Glencroft Assisted Living. We receive no information.
•
I rarely go to meeting, I rarely go the website. I am busy working and helping family and working on
my mental illness and helping others.
•
I read the Glendale play magazine
•
Independent newspapers
•
Just selected it
•
Libraries
•
Local news
•
Local Channel TV News
•
Local newspaper
•
mainly my HOA meetings
•
Media
•
My experience living here
•
News cast on all local stations specifically addressing any and all issues.
•
No
•
no comment
•
No response.
•
Not aware of other sources
•
only recently moved here so not familiar with info sources
City of Glendale Resident Survey
November 2024
Report of Results
Page 52
•
Paper for me would be best sources
•
Printed Newsletters and Publications
•
radio and TV
•
Sight and to feel comfort again.
•
T.V CHANNEL - CITY COUNCIL & PLANNING.
•
T.V., NO COMPUTOR SP? COUNSLEMAN'S BAR-B-QUE.
•
Televised events on local cable channel
•
Unknown what the issues are --
•
Unsure.
•
Water bill newsletter
•
When I patronize the local businesses, I see flyers listing local events in Glendale
•
WORD OF MOUTH.
•
Yearly calendar
•
Yucca District newsletter and I attend City Council meetings.
Question 15: In which way do you prefer to receive information on Glendale parks and
recreation services and programs? (OTHER)
•
As new resident not familiar with sources
•
City of Glendale website
•
Direct mailings.
•
Door to door to know about information offered or hanging flyers on doors
•
Have not seen any of these except water bill, at least 3 school districts.
•
I am in a wheelchair so I don't get out much.
•
Libraries
•
Local TV
•
MEDIA.
•
no opinion
•
No response.
•
online advertising and commercials
•
Radio and TV
•
Regular mail.
•
Related to email, but monthly reminders to look at the website for information updates. I don't
participate in social media and don't have children so some of the suggestions are nonstarters for me.
Not sure what Glendale @ Play Magazine is.
•
Special word of mouth.
•
TEXT MESSAGING.
•
Text.
•
Text/phone messages
•
usps
•
Water bill newsletter
•
website/email is the best.
Question 16: In which way do you prefer to receive information on Glendale parks and
recreation services and programs? (OTHER)
•
Advertising at another event
•
An emailed newsletter
City of Glendale Resident Survey
November 2024
Report of Results
Page 53
•
As a senior in a senior facility have limited access to sources
•
don't care
•
Email
•
Flyers
•
I don't use other but can't deselect it.
•
Included in city newsletter.
•
Libraries
•
Library Email
•
Library website
•
Library.
•
local smaller circulation magazines, and newspapers
•
Newspaper.
•
NO $, POOR HEALTH.
•
No response.
•
none
•
radio and TV
•
Radio announcements.
•
Water bill newsletter
•
Website and email are the best.
•
When Libraries include the events in their info.
Question 17: When thinking of the special events you most enjoy attending, what
preference do you have for the following types of events? (OTHER)
•
Anything cool (temperature), free, and kid-friendly
•
Arts and crafts
•
CAN'T ATTEND NO $ AND POOR HEALTH.
•
Community yard sales, craft shows
•
Culture festival
•
Events directed towards children.
•
Fairs, farmer's markets, etc.
•
Family centered events.
•
Family style events that can be enjoyed by all ages
•
Farmer's Markets, Art exhibits
•
Farmers Market
•
Farmers markets, Pet adoptions
•
Golfing at the 2 courses closest to my house (Legends and Arrowhead CC)
•
Homelessness son una carga y una molestia para nuestra ciudad. No tenemos por que cargar con
alguien que eligio el mal camino y que quieren seguir en el. Vecinos molestos musica alta hasta altar
horas de la noche, fuegos artificiales en hollydays, perturban a los ancianos, enfermos de autismo,
mascotas etc. Multas mas altas para infraciones en nuestras calles, mas vigilancia en nuestras
escuelas departe del departamento de policia en horas de salida y de entrada de nuestros nios de
Glendale.
•
I do not have a preference.
•
Library related activities like theatre, arts and crafts, expert sessions.
•
local artisan and small business markets
•
No response.
•
None
City of Glendale Resident Survey
November 2024
Report of Results
Page 54
•
nothing
•
Parques de diversiones para adultos
•
social events
•
website and email, but I rarely attend events.
Question 18: Please share any other Community concerns not found in this survey that
you would like to see addressed.
Public safety
•
Crime and violence has increased in our area and I feel it is important to invest in neighborhood block
watch, more patrolling by police and education for neighborhoods on crime reporting and
prevention. In addition, the homeless population and squatting in vacant homes has increase and
more supervision and resources from city of Glendale are needed to help mitigate these issues. On
another note, it would be nice to refurbish some of the existing tennis courts into pickleball courts at
local neighborhood parks.
•
Crime in south Glendale and west gate makes me not want to go there or bring my family there.
•
Crime watch
•
Fear of my kids walking outside and something happens with the rise of people who are out in the
streets
•
How many arrests for gun shot violations?
•
I hate the fact that the city moved sexual offenders into neighborhoods. We've received notices on 3
individuals who moved into our neighborhood and meet houses away from us.
•
I would like the police and fire departments to update current events. When a helicopter is hovering
over my house for an hour and I need to know if it is safe to go outside to blow bubbles for my kids
and I cannot find out, should I call non emergency numbers and clog lines? Wouldn't it be better if
the police had a facebook post up saying "current situation near such and such. Please be on alert. "
or "helicopters circling for traffic incident" I can gauge how safe we are.
•
Lowering crime and showing more support for the police. Also making apartment rent cheaper
•
More police presence to cut down on speeding.
•
MORE POLICE PRESENCE: ENFORCEMENT OF NON-EXISTENT TRAFFIC LAWS.
•
Public safety and first responders
Speeding
•
Adding speed bumps in neighborhoods (such as Maryland, west of 71st avenue)
•
Clean up the traffic mess being created by events held at West Gate. Get the homeless camps off of
the streets. Get the motorized vehicles off of the sidewalks and hiking trails before someone gets
killed.
•
I would love to see speed humps on Greenway/N 66th Ave :) or see more police ticketing. People fly
down my road, and I'm afraid they will hit a kid soon.
•
need traffic cops to many people commiting 0infractions
•
Red Light Runners
•
Red light runners!! Speeding in residential areas.
•
Speeding and reckless drivers
•
Speeding on city streets
•
Speeding/red light running/ traffic enforcement
•
stop street racing
•
street racing, illegal fireworks, school improvements
•
traffic speeding
City of Glendale Resident Survey
November 2024
Report of Results
Page 55
•
Traffic violators. I think that Glendale has a HUGE problem with speeding and street racing and red
light runners as does the rest of the Phoenix area. Where are the police? When I was in law
enforcement in Illinois we actually wrote tickets to these blatant offenders. Not only is it a huge
safety issue but it's a revenue stream. What politician doesn't love a revenue stream. Start enforcing
the traffic laws. It would do a great deal to help the credibility of the PD.
•
Traffic. Make the cardinals pay their own way. Let them leave if they want. Quit letting them blackmail
us into giving in.
Parks, green spaces and recreation
•
Hacer parques de diversiones para jvenes de 15-30 aos ejemplo sky zone pero grande para adultos
•
more splash pads for kids in better neighborhoods. I've got a lot of friends that wish the same.
•
More trees planted in our parks.
•
Not enough activities for special needs children and adults.
•
Public art ie statues, murals and sculptures
•
Youth sports, art and dance classes
Homelessness
•
1. Provide solutions for high number of homeless 2. Provide interventions for increased rates
substance abuse (we see people on street corners using) 3. STOP over planting 4. STOP over watering
Reallocate funds for plants and water to social services. We don't need more trees for crying out loud.
We need to clean up our streets and support children before they enter Kinder.5. Improve early
childhood education
•
Homeless facilities
•
Homeless hanging out in parks
•
Homeless people, trash everywhere, graffiti
•
Homelessness we have too many homeless individuals roaming the streets decreasing our property
value.
•
I dislike the groups of men who loiter in parking lots
•
I would like to see the City of Glendale address the homelessness that is occurring on 59th and
Northern and the little neighborhood the Walmart the stores I would like to see the city of Glendale
have more patrol officers patrolling the Pacific areas where it is affected with fentanyl and drugs that
need to be addressed in city of Glendale.
•
More help for Homeless. Compare what other cities are doing.
Education / Schools
•
Accessibility to schools
•
I would like the city to address the overall education system. City of Glendale student population has
decrease from the public schools. Schools are struggling to keep highly qualified staff members and
as a result students are performing lower than those in other nearby cities.
•
Mejora de las escuelas. Actualizaciones tecnolgicos y de seguridad. Invertir en programas tcnicos
para los que no quieren ir a la universidad
Infrastructure
•
83rd from Glendale to northern has been in disrepair for well over 25 years Joyce Clark continues to
inform us it will be fixed and has never happened, our vehicles are being damaged by the inability to
have this fixed correctly, we pay our taxes yet it goes towards repairing Glendale Ave by Westgate
after it was already re-paved for the Super Bowl, mismanagement of our tax revenue for projects like
this makes no sense.
City of Glendale Resident Survey
November 2024
Report of Results
Page 56
•
as our city grows in population and area need to be concerned about water
•
More affordable water refills
•
More street lights in neighborhoods are needed. More speed bumps in neighborhoods are needed.
•
Need more bike and walking paths so active transportation is not competing with so much traffic.
•
Programas de captacion de agua de lluvia necesitamos tratar de implementation programas mas
ambiciosos para la captacion de agua. Las grandes industrias que llegan a nuestro valle de phoenix
estan acaparando nuestra agua ellos necesitan pagar mas dinero por ello, nosotros no.
•
Putting in lighted crosswalks across from the new Heroes park
•
Road repair on 83rd Ave between Glendale Ave and Northern.
•
Since electric vehicles are becoming more popular, maybe the city could research building
strategically located and inexpensive rapid charging stations.
•
Water quality.
•
We need to greatly improve bike safety and encourage more bicycling and less auto travel.
PROTECTED bike lanes on all major streets.
Transportation
•
I can't go to things because there isn't adequate transportation nights and weekends.
•
Light rail expansion to stadiums
•
Need more mass transit, like light rail
•
subsidized senior transportation for non-medical purposes along lines of Scottsdale's subsidized taxi
services
Better caring and cleaning
•
A ton of new trees were just put along 67th north of Union Hills and it does not appear like they were
put in using best practices that an arborist would recommend. I'm concerned that those expensive,
beautiful trees are going to bake with all the rock pressed right up against their trunks. They should
not have rock around the trunk. I think we can do a better job of preserving the green spaces that we
have and making sure we are consulting with arborists instead of just using landscapers.Also, many
of the trees that are Aleppo pines in this area appear to have the beetle that causes them to look like
they are just turning yellow. You can actually treat for this instead of just letting the whole tree die.
It's a tragedy to lose 30-40 year old shade trees to something that is treatable.
•
Better care at cleaning areas where needed
•
I would like to see community clean-up events where our wealthy residents physically help and/or
financially pay to clean up less fortunate people's neighborhoods. It is important for the healthy
balance of any community to see that we're all in this life together.
•
Remove dead trees from public areas
•
That the recycling truck would actually empty my dumpster.
•
Treat the sewers for cockroaches they are out of control and the water/collections team don't care!
•
We have too many dump days. It makes the neighborhood look trashy. We should do a quartley pick
up. It will save money.
Code enforcement
•
Help with barking dogs in neighborhoods. Requiring 2 different neighbors to document barking is
almost impossible. As home owners, we have to continue living next door to each other. We need a
third party to address & resolve.
•
Incessant Fireworks occuring all throughout the year and the lack of enforcement
•
More regulation on animals for example roosters on homes with less than 10000 sf. lot.
City of Glendale Resident Survey
November 2024
Report of Results
Page 57
•
ongoing city code violations regarding upkeep of front yards/property/homes; red light/speed
enforcement; side road appearance (developers maintain side roads until developments completed
then abandon maintenance of side road)
•
Stray animals
Better government leadership and services
•
accountability of elected officials and are they respected by their community.
•
As the days past, more people appear lost. More people are just losing it. The future generation that
inherits the bonds the government passes is sick! Morally wrong! Pay now for items. Government
needs to stop spending and reaching out to as many community groups, churches as possible. Stop
giving out benefits to the Arizona Cardinals and the sport teams. Stop giving out incentive for
businesses in Glendale. I hate government, they always seem to "F" things up and the firefighters
seen to rob as much money as possible! The social workers work twice as hard as the firefighters
and get paid 1/2 as much! You have a tough job, but you are not in it for the $$. I would work one
day at Glendale and get depressed with all the paperwork and mental illness and physically unhealthy
in the community especially post covid. Most of the residents just complain, especially the old ones
that attend the meetings and have the money. Young people don't go to the meetings.
•
Ensuring tax funded services and programs are for US and City Citizens ONLY.
•
GIVEN INCORRECT INFO WHEN SEEKING HELP.
•
I could use your website for more information. And my preference would be to have digital access
information. I just relied on the print of material provided to me through my bills. I would be
interested in more usage of electronic communication information about the city of
Glendale.Although not mentioned in the survey., The sanitation services, especially big trash pick up
is very well done and very helpful. Kudos to the team that does that on the front lines.
•
I want city leaders to protect the legal citizens and taxpayers more than they cater to those that are
not willing to contribute the the general good of the community.
•
If it does not already exist - The City of Glendale to start a big savings account called a prudent reserve
so it can pay cash for unforeseen big expenses.
•
People take advantage of the government.
•
Poor leadership city traffic department, west gate weekend of 07/25 understand street repair, to
allow contractors to have multiple lanes closed and turn lanes closed on a weekend no work being
done no event weekend bumper to bumper traffic because of it, No oversite No planning Can you say
Sales Tax ? If you want to be a Pro F Ball city, get rid of the city government slakers and grow up to
the big league
•
Reach out programs needed to let people know what services are already in place.
Other
•
51st Ave and Peoria is becoming more like Phoenix in a bad way. Please help get respectful strong
businesses into that strip mall. With all those houses being built we need healthy stores to support
the families not a dying intersection of soon to be crime scenes.
•
Abolishing HOAs but after the first 20 years of existence, thereby transferring park and street light
maintenance back to the city.
•
Assuming HOA functions even if it requires an added fee to the water bill to cover the cost.
•
Do away with assault weapons!
•
Glendale Police being investigated for abuse of power is good & bad. Good it's finally happening and
bad the bad apples still have jobs.
•
housing crisis for people with addictions and all the litter around town/in canals.
•
I believe there need to be better training for police officers when dealing with those who have mental
health issues.
City of Glendale Resident Survey
November 2024
Report of Results
Page 58
•
Lack of affordable housing. My child who holds a Masters Degree is unable to afford a getting into a
house.
•
New housing with multi family apartments, over crowding existing neighborhoods, traffic is getting
bad, downtown Glendale looks abandoned. Downtown Glendale is no place to take visitors/guests.
•
Public access for golf carts to legally cross the 101 to go to and from the Legends and Arrowhead CC
•
Rental properties (VRBO, Air BNB) within existing neighborhoods. They are disruptive and
discourteous. Existing neighbors are hesitant to address concerns with "unknown" renters. It's
recurs week over week over week. The best parts of the year, when we look forward to opening doors
and windows, we're subjected to hours and hours of Marco Polo during the day, and rowdy
conversations and music overnight. It's incredibly grating.
•
revitalization of Historic Glendale; Has huge potential; strong demand for Local in Communities;
benefit economy and way of life
•
Stop raising the price of utilities
•
that vai resort is a monstrosity has destroyed our view of the beautiful mountains. absolutely
incredible how such a place was approved to be built in that location. what were you thinking...?
•
There are areas in Glendale that have a shortage of stores like Natural Grocers, Whole Foods Market,
Sprouts Farmers Market. We need more natural grocery stores. Central Glendale is missing more
restaurant choices. There are a lot of junk food choices but not much else. There are no places like
True Foods Kitchen, California Pizza Kitchen, Chop House. There are not enough stores and
restaurants or shopping districts in our area in central Glendale. A lot of existing places are 10, 15 or
20 miles away outside of Glendale. Glendale needs improvements in this area. It is great that the
area around Westgate and Arrowhead have improved but the other parts of Glendale don't have
much to pick from if you are not a Walmart shopper or don't want junk fast food like McDonald's,
Taco Bell, KFC or places like this. There needs to be a Costco Wholesale in central Glendale. There
are a lot of empty shopping centers and spaces that could be utilized. Another topic, an issue with
police corruption in Glendale needs to be addressed and conditions should be improved. Police have
been engaged in activity they should not be doing,. Tthe City of Glendale has let this problem
culminate for a while. Police should not be tasering anyone in the testicles. Police should not be
stimulating or escalating issues to make them more serious and create more problems for people. In
other words, the police shouldn't use their position to instigate, antagonize or make a situation
worse. Police should not be abusing their badge and positions to take advantage of citizens and
residents. Police should not be beating people with a taser until they end up in a hospital. Police
should not falsify police reports to punish victims. These situations have happened too often in the
past. Police have been able to manipulate, edit, suppress or omit body camera footage that pertains
to critical situations. The department has exhibited a lot of corruption, and nothing has really
happened to i
•
Too many house rentals in residential neighborhoods.
•
We would like to have backyard chickens.
Nothing
•
Have only been here for 2 years. I need to do a better job of learning more about Glendale
•
I don't know of any others at this time.
•
No comment
•
none
•
None
•
None
•
None
•
NONE.
•
There is nothing that comes to mind at this time.
City of Glendale Resident Survey
November 2024
Report of Results
Page 59
Appendix C: Comparison of Responses to Probability Survey by
Respondent Demographics
Understanding the Tables
For ease of comparison, responses have been condensed to show only the proportion of respondents selecting specific response
options; for example, the percent of respondents who gave an evaluation of “excellent or good”, or who said they “strongly or somewhat
agree” with an item.
Chi-square or ANOVA tests of significance were applied to these breakdowns of survey questions. A “p-value” of 0.05 or less indicates
that there is less than a 5% probability that differences observed between groups are due to chance; or in other words, a greater than
95% probability that the differences observed in the selected categories of the sample represent “real” differences among those
populations. As subgroups vary in size and each group (and each comparison to another group) has a unique margin of error, statistical
testing is used to determine whether differences between subgroups are statistically significant.
For each pair or set of subgroup ratings within a row (a single question item) that has a statistically significant difference, an upper-
case letter denoting significance is shown in the cell with the larger column proportion. The letter denotes the subgroup with the
smaller column proportion from which it is statistically different. Subgroups that have no upper-case letter denotation in their column
and that are also not referred to in any other column were not statistically different.
For example, in Table 40 on the following page, 70% of female respondents rated the importance of “repairing existing owner- housing”
as very or moderately important to compared to 42% of male respondents. Because this difference is statistically significant, on the
row for “Repairing existing owner- housing” the cell for Female respondents contains an “B” under the 70%. The B in the cell for female
respondents indicates that proportion is statistically significantly higher than the proportion of those who are male (Column B).
There are several groups of respondent characteristics examined in each table in this appendix. The letters start over for each new
characteristic, and the letters only refer to the other subgroups within that characteristic, e.g., female respondents are in Column A and
male respondents are Column B, and then for the next characteristic – Age - those aged 18-35 are in Column A while those aged 36-54
are in Column B, and those aged 55+ are in column C.
City of Glendale Resident Survey
November 2024
Report of Results
Page 118
Appendix E: Verbatim Responses to Open-ended
Questions from Open Participation Survey
The following are responses to the open-ended questions. Responses are presented here in
verbatim form, including any typographical, grammatical or other mistakes. Responses are in
alphabetical order.
Question 7: Which of the following barriers do you believe are the greatest challenges
currently faced by low-income households in Glendale? (OTHER)
•
Big Government
•
drugs
•
I would say all of these challenges
•
Laziness/government owes them a living mentality
•
lazy and user of social systems rather than working
•
No preparation for adulthood.
•
one of the choices should be all of the above .
•
There is a high concentration of crime, poverty and blight in one area of the city. This is the same area
where housing for seniors will be placed. Seniors deserve better. They should not be placed in high
crime areas, blighted areas, food deserts or anywhere that they will be more vulnerable than they are
all the time. Adding more high density "affordable" housing in blighted areas, far from groceries and
jobs perpetuates the cycle of poverty, thereby increasing the burden to the city and the taxpayer.
Poverty itself is not a crime but poverty puts everyone at a higher risk for crime. More taxpayer
dollars. Impoverished communities have poor health outcomes. 85301 has the worst child health
outcomes in the state. This also costs the taxpayer.
Question 11: In your opinion, how can the City better address housing and community
development challenges?
•
Actively engage with residents
•
Adding more EV charging stations and encourage businesses to have solar panels.
•
Addressing and resolving the drug issue
•
Advocate for more teachers in our public schools as the neighborhood continues to grow new homes.
•
Affordable housing and financial assistance for homeless and low income
•
Affordable housing and supportive housing
•
Affordable housing, job training programs
•
Allocate funds better
•
Allow more group homes in a residential areas
•
Allow more multifamily type homes and single to two story apartments
•
Allow the county and state to deal with it.
•
Allow zoning changes for more density housing such. as townhomes...
•
Annex to make the city larger
•
Ask to lower payments for renters and home buyers
•
Attract and retain businesses to increase the tax base and provide higher paying jobs.
•
Attract better businesses and update Arrowhead Mall
•
Balance the need for economic development with the need for affordable housing.
•
Be realistic regarding projects and monitor funds closely.
•
Better zoning
City of Glendale Resident Survey
November 2024
Report of Results
Page 119
•
Blacktop streets that are still on dirt roads
•
Bobbie Kithcart
•
Budget more money and encourage businesses to help with financing.
•
build more affordable housing if water is available
•
Build more single family homes. They're are so many empty fields, vacant malls and other dead spots
that could be repurposed for housing. Most people don't want to live in a tiny apartment, but it seems
that is all that is being built, and they are just as expensive as houses! Many people that moved here,
including myself, came here because there were decent jobs and because it was affordable. It is no
longer affordable. So much so, several people I know are moving out have moved to other states.
Possibly me and my family in the future. My parents are currently spending every dime they have
living at a hotel because they can't get into a rental. We should never be priced out of a desert.
•
Building houses that low income people can live in.
•
By attracting businesses/working opportunities for local jobs - and also by rejecting the Maricopa
County Government organization's approval for Agenda2030 restrictions on energy etc.
•
By facilitating non-profits to become more Glendale resident focused
•
By helping those who wish to help themselves. Everyone should have some skin in the game. Too
many people simply deciding not to work , not to play by he rules.
•
By keeping police very active to keep crime low and neighborhoods safe. This will allow communities
to grow safely and keep Glendale desirable.
•
By lowering taxes
•
Change parking minimums from required to recommended. We also need to get rid of setback
regulations, single family zoning, and create places where people choose what happens. Garage/
home-based businesses should also be allowed. This city is way too car-oriented.
•
Cioty advisors on the street confronting issues/people
•
City needs to stop approving new housing developments (single family and multi-family) in the Yucca
district until they can build support services - specifically grocery stores. Yes, plural - STORES. There
are not enough stores to support the rapid growth in the Yucca district. The residents are frustrated
and moving out. As a 9 year Yucca resident we are under contract to purchase a home in Peoria (4
corners area) specifically because of the lack of grocery stores and other similar amenities in the
Yucca district. We're sad to leave but feel after 9 years and no legitimate attempts or response from
Joyce Clark and the city council were forced to leave to home we love and choose an area that is
growing responsibly to support its citizens.
•
Clean it up, make it look nice.
•
Clean up neighborhood blight. Make slum lords take care of clean up and maintenance of homes and
remove the dozens of burnt down buildings and residences.
•
Connect with regular citizens
•
Continue to focus on adding affordable housing in addition to low-income housing. Educate on the
difference. Mixed use housing, apts, single family, multiplexes. Keep big corporate owners from
buying up housing and under serving tenants. Clean up neighborhoods and help people develop
pride in their dwellings.
•
Convert unused commercial retail space for housing
•
Counseling
•
Crack down on unfair rental practices and predatory lending
•
Create the enablers for a thriving business and economic environment and the rest will fall in place.
Quit trying to "fix" the problems by enabling the poor behaviors. Create the economic opportunities
and let the individual make their choice to participate and reap the consequences (good or bad).
•
Creation of more reasonably priced homes for first time buyers
City of Glendale Resident Survey
November 2024
Report of Results
Page 120
•
Debt management education can be a game changer for young people. Knowing how to budget,
understanding interest rates, etc.
•
Do it don't just say it.
•
Do something, anything would be a start
•
Doing good now
•
Don't do it, enable the free and voluntary markets to solve those challenges
•
Education
•
Education starting in grade school. Include civics but no DEI, ESG, CRT or 1619. Or gender mutilation!
•
Endless studies don't get anything done you actually have to build facilities for the homeless and
those heading into homeless . Don't overspend for drug addiction, they need to hit rock bottom and
seek assistance or you could spend billions of dollars on lost causes. Limit government salaries and
positions, is government positions becoming bloated? Must nip gang violence immediately.
•
Enforcement of city ordinances, landscaping, rental properties, city cleanliness
•
enforcement of code laws - and provide assistance if person(s) are unable to perform the clean up -
improvements themselves- follow up with person(s) to maintain their housing according to code
laws
•
enhance public transportation, such as adding light rail, and build more affordable housing.
•
Fair and open elections. Somehow secede from Maricopa County. Only elect republicans
•
Find more opportunities for low and moderate income citizens to purchase their own AFFORDABLE
homes. Also address issues of a small # of corporate landlords buying a majority of rentals and
imposing an unreasonable rental burden on families and individuals.
•
Find some way to crack down on slum lords that get away with abusing their renters.
•
Fix up abandoned homes and sell them instead of building new homes.
•
Focus on efficient/compliant improvements of City Infrastructure
•
Focus on keeping the city residential standards, all these expenditures for housing programs will just
solicit more if the same individuals to reap freebie benefits. Focus on gangs and violence at Westgate,
it's out of control. Keep Glendale safe.
•
For housing jobs that pay a livable wage and places to live for those with low paying jobs. Also
comprehensive programs for those wanting to no longer be homeless. A place to live for free while
getting budget counseling, job skills, mental health help to deal with what got them to the point of
homelessness and then continued help once they leave the program. Comprehensive is vital for such
a complex issue.
•
Get people jobs
•
Give homes to homeless
•
glendale commisioners should hold or visit some senior buildings to discuss issues. city officials
should be more involved also in other communities located in glendale. internet is not available to
everyone
•
Glendale does an amazing job.
•
Glendale has very limited public transportation options. Make it easier for people to commute to jobs,
school, and get resources they need by foot and by bike by installing dedicated and separated bike
lanes and foot paths that keep people safe. The city is run by cars so if you are an individual without
one you are isolated.
•
Have a better plan/control on where and how much the monopoly homes, rentals etc are located;
clean up lower income areas also.
•
Have better programs for families will help improve the city and attract people
•
Having each district provide relief in some capacity. By sharing the load no district is overwhelmed
or singled out.
•
Help fix the broken AZ education system.
City of Glendale Resident Survey
November 2024
Report of Results
Page 121
•
Help people help themselves. Work toward getting people off subsidies by promoting education and
job preparation
•
Help support providing services to the homeless in our community.
•
Help the children and help parents with life skills.
•
Hit the streets and see how our underserved families are surviving. Illegal citizens should be
examined for citizenship qualifications. Database for needy families so they get what is necessary
without being greedy.
•
Housing and community development challenges can be better addressed by the city council being
more present in the communities and understanding the challenges each faces. Laws seem to be
made based on biases that council members have as opposed to community needs. And even then,
the laws aren't enforced the same in every community. There needs to be enforcement in every
community, not just the ones that complain the most.
•
Housing first initiatives for the houseless.
•
I believe all the issues raised are important, I just don't believe it is the local government's place to
try and resolve issues when families, friends and churchs should be performing those acts of service.
Too much tax burden has proven to be detrimental to both the taxpayer and the intended recipient
of such taxes. I just don't believe the gov. is efficient in doing these type programs
•
I believe in single family homes. Not in clustered environments or in massive apartment complexes
which remind me of old tenant housing. Home ownership is the beginning of wealth building so I
hope Glendale promotes more single family permanent housing. I also hope for better maintenance
of existing parks in the SOUTH GLENDALE AREA. Our parks are dry, brown brittle grass, weeds &
dirt, gravel. A big difference from north side parks. There's also NO community/recreation center at
Heroes Park yet. Why?? Parks are necessary to create better living for residents. Maintained parks
increase the values of our homes & city. However our parks must be kept safe too, where taxpayers
can take our kids any time of day. Vagrancy must be addressed & not dumped on our park system. I
pay taxes to maintain the parks but won't visit if I feel threatened or if the park is littered with tents
& garbage. Vagrancy in our parks has denied our children of safe, fun, playful environments.
Outreach is important to hopefully convince those living on the streets to shelter. But it has been my
observation that many of those living on the street want to be there to pursue their habits. Which I
feel should be disallowed. I don't wish to continue to see the open , flagrant drug sales. I wish for
better police presence & investigations.
•
I don't have an answer; nobody has the solution for all the challenges.
•
I don't know
•
I get my water bill online so I don't receive a monthly newsletter and people need to be responsible
for themselves and not continually getting handouts
•
I have no knowledge of how city government gets things done; I just know that these items are most
important to what I believe will make Glendale an exceptional place to live.
•
I honestly feel that the city needs to stop approving the clearing of farmland and putting in more
houses and apartments. We already have a stress on our water resources, and building more houses
or apartments only puts a strain on that limited resource.
•
I think the City has to approach the issue without sympathy and with the intention to provide
opportunity but not to intend to become caregivers/keepers with forever responsibilities. No one
can change people but themselves.
•
I wish I had the perfect answer, but I don't. I do have a suggestion for the staff that takes payments
from Glendale residents- be more respectful. Case in point, I've been experiencing financial problems
and went to the office *new locations) and questioned one of the cashiers about help or a place that
could help someone with difficulty paying. Her answer was "Nope. Next."
•
I wish I knew..the addiction, mental illness & homelessness is a tragic blight
City of Glendale Resident Survey
November 2024
Report of Results
Page 122
•
I would like to see assistance, in purchasing or renting, for hospital workers, teachers, firefighters
and police. Prices are out of control. Glendale is never on the list of places to move too. We need to
have more community functions.
•
I'm not really sure.
•
Improve the area
•
Incorporate more individual homeownership rather than allow venture cap. utilize government
backed loans to buy large lots. New rental housing is robbing people of generational wealth. Sad this
is continues to occur only to benefit the wealthy.
•
Interest rates and taxes, minimal affordable housing. Do not put section 8 into neighborhoods. Avoid
sober living homes.
•
Invest in infrastructure
•
Invest in support to lift up residents, including homeless residents. Community centers, shelters and
job training, affordable housing and supportive housing.
•
Invest tax dollars in affordable housing and work with other cities and the state to creat more
affordable housing.
•
Investing on those top priorities projects.
•
It's not the City's business to address these situations.
•
Laissez faire - keep your hands off.
•
Learn about the people that are in the middle of these challenges, listen to their thoughts and ideas,
then use common sense to create solutions.
•
Less regulations, work with developers, educate rank and file employees that they are here to service
the public
•
Limit corporate and foreign ownership
•
Limit short term rental units, perhaps by taxation policies or limits on how many units one entity can
own.
•
Listen - Be attentive to the needs of your residents.
•
Listen to people
•
longer open hours at the library for people to use the internet, research, adult education programs,
etc.
•
Low income services should be spread throughout the community, rather than being centered
around downtown. Downtown Glendale should be developed into a destination for nightlife
activities.
•
Lower cost
•
lower fees and assist with payments
•
Lower the rental standards for those who can't afford housing.
•
Make housing affordable for those not receiving a livable wage
•
Make panhandling and sleeping on streets illegal
•
Make use of any state or federal grants / assistance.
•
Make utilities more affordable
•
Mandate building color codes. Unsightly to see a bright yellow llantera shop or green and blue
apartment building
•
Might be able to get some places to have cheaper 2 bedrooms apt. So that our kids with family that
are still living with mom n dad can afford thier own place. With community could help seniors with
home improvements, demolish buildings that are delayed and abandoned. Also speed bumps on
Maryland between 51th n 59th.
•
More affordable home ownership, condos, townhomes. Ownership is important. Fewer apartments
and rental properties.
City of Glendale Resident Survey
November 2024
Report of Results
Page 123
•
More affordable housing, more good paying jobs, more access to services especially for special
needs/developmentally disabled persons, and other vulnerable populations such as Veterans,
Seniors, Victims of domestic violence and other violent crimes. I honestly have no idea how to do any
of that, but i hope some of the folks running things do.
•
More comprehensive relief services for at risk people
•
More homes, more schools, control homelessness
•
More police presence during these migrant and drug related issues.
•
Need for public/private partnership
•
Need to address drug issues first
•
Need visionary leadership who can see the big picture and can create a strategy and plan. Current
leadership does not have this. Looks at Scottsdale and Mesa! Why are they more progressive and
have better services yet lower taxes! Glendale has poor managers with no vision!!
•
No answer
•
No comment
•
No more condos
•
No opinion
•
No opinion; above my pay level.
•
Not informed enough to address the problems.
•
Not sure
•
Not sure
•
Not sure
•
Not sure, but I hope taxes won't be raised.
•
Not sure.
•
Partnerships with existing succeeding nonprofits to address a limited number of challenges
•
Perhaps if there were some regulations against air bnb and other short term rentals there would be
more housing available to rent.
•
pick one challenge at a time, do a focused job at improving it completely before tackling another
mayor problem
•
Prevent investors from buying up all the housing and jacking up all the rent!
•
Promote Single Family Home Ownership and regulate Multi level Apartment Complexes.
•
Proper assessment and better prioritization.
•
Proper assessment of the needs and proper utilization of money used for the needs. Reduce waste of
assets and waste of time. Assess, budget, move ahead.
•
Provide and publish widely a one stop resource center for programs offered through city, state, and
federal agencies for assistance
•
Provide general information, but identified in common language
•
Provide incentives to landlords and construction companies so they can offer more affordable
housing
•
Provide more shelters/services for the homeless that require counseling and treatment for the
substance abuser and mentally ill. Also free legal programs for the low income.
•
Provide places for homeless to stay
•
Providing service that assists people fairly.
•
Recruit companies that pay high wages, concurrently train residents for those jobs and make it a
requirement of the recruited companies that they hire a set percentage of trained Glendale residents
for new positions.
•
reduce cost of living expenses like utilities instead of increasing rates, change housing market with
legislation to reduce taxes etc surrounding housing, put a cap on rent increase percentages.
•
Regular communication of community services available to low-income and homeless individuals
City of Glendale Resident Survey
November 2024
Report of Results
Page 124
•
regulate rental costs and provide lower cost housing options.
•
Requiring old empty structures either be torn down or brought up to Code. I think we need to be
tougher on the homeless hanging around in the streets and on the canals and what I mean by that is
offering them alternatives, including heat relief stations.
•
Respond to government "Fair Housing" license requirements in residential neighborhoods
•
Rewrite draconian building codes. i.e. (Car repair is technically illegal over 3 times a year)
•
Secure more affordable housing projects and hold tenants.accountable for their rentals and behavior
in said rentals. Also applies to Landlords and out of state property owners!!
•
Seek out public input and then do what the citizens want not what the city manager wants
•
Seek to help the ones in most need
•
Sell bonds
•
Shelter and support for the homeless
•
Socioeconomic momentum has a number of barriers including livable wages, financial literacy,
medical/disability support, housing infrastructure maintenance and repair. Education and financial
success is a good start to improving community development challenges.
•
Stop allowing cannabis business in Glendale. It attracts homelessness.
•
Stop allowing drug addicts to take over our streets and bus stops. Crime is horrible and it is no longer
safe to live in Glendale. Even the nicer neighborhoods are overwhelmed with the drug addicts and
package thieves.
•
Stop blaming the residents and start addressing: private equity firms and other high-income
investors buying up property and setting outrageous rent/mortgage requirements that don't line up
with resident income levels, forever increasing healthcare costs and subpar pain management
system making pain/illness management and resolution very difficult for even the most productive
and well informed of us leading to drug addiction and homelessness, price gouging by providers of
basic services like food, transportation, and communication, the implementation of living wages for
all residents, reducing the impact of climate change on residents, and endless money dumping into
"public safety" over public care programs.
•
Stop building new homes . Address the natural resources needed to have a healthy community. Find
a way to utilize structures that are empty.
•
STOP BUILDING!!!
•
stop investors from buying up all the single family homes
•
Stop the flow of drugs from the border
•
Stop wasting money if not combating drugs
•
STOP with low income housing Glendale is the Only city taking all low income. Glendale needs to get
higher end areas and companies to help reduce crime and raise property values. Glendale is the only
city in the state that wants all low income it's crazy.
•
Stop with the stupid violations and go after the meth houses. The houses that have fallen in disrepair.
We as tax payers are tired of the people that do nothing and we pay for it. Stop with the stupid and
take care of the middle class, the home owners that work to pay YOU.
•
Streamline the permitting processes and cut the bureaucracy. Also, make better choices in
subcontractors who do the actual construction on public projects. Tired of the substandard materials
and workmanship that currently exists.
•
subsidize low income housing
•
Support low income housing by private developers
•
Support more low-income housing to be built - whether renting or buying, home prices have grown
so high that lower income people struggle to afford adequate housing. There should be rent-
controlled apartments / single family homes available for low income people to rent within their
budget.
City of Glendale Resident Survey
November 2024
Report of Results
Page 125
•
Surveys are a good start, but get out there and actively listen to people about their needs.
•
That is beyond my pay grade.
•
The City has appeared to ignore it's long-time residents and tax-payers and Envision Glendale 2040
Planning and Zoning plan in favor of business development and over-crowding in the name of
"affordable housing". It's time to bring back Glendale to the residents who have supported the City
for decades. Stop the pandering to big business and profiteers who seek to make money on the backs
of those who don't have it.. What about access to healthy food, medical care, parks, and POLICE. We
need more police. You have taken Envision Glendale 2040 plan and basically burned it following the
empty promises of "Affordable Housing". Envision was the vision for Glendale that was voted on and
now, it's gone. More Police, more grocery stores and parks and playground and BETTER SCHOOLS -
you could have built such a beautiful place to want to live. Now you're creating a junk heap.
•
The city might start by studying other cities to find out what ACTUALLY works, and try to copy that
success.
•
The city must balance economic development and human services. Investments must be made
throughout the city, including the the southeast. Affordable housing must be included in all new
developments and throughout the city. Especially where there is the highest concentration of jobs.
The city does not need to prioritize attracting new businesses. That is something the city does well.
It should not be at the expense of the working class, city programs or taxpayers in older parts of the
city. The best thing a city can do to lift people out of poverty is have a robust economy, an influx of
jobs that pay a living wages and affordable housing in all neighborhoods. If the city continues as it
has for the last 5 years, Glendale will have a Tenderloin district.
•
The City needs to pay better attention to neighborhood management: tighter control over residential
property mismanagement, better Code Compliance management and finally not allow failed
construction projects to languish and remain uncompleted for YEARS, such as the property on the
NE corner of 58th Avenue and Palmaire. WHAT IS WITH THAT ANYWAY - been almost 20 years!!
•
The city of Glendale has gotten so big it is hard to keep up with way too many people moving to this
desert town.Too much traffic and crime and homeless people. We are in a 12,000. year drought and
should curb the amount of scraping the desert for more people. It is a mess now and for those of us
that have been here over a 100 years it is very sad they messed it up. NO open land, farmland or
desert left, just concrete jungle. It was not planned properly!
•
The cost of housing is getting out of reach for most people. Affordable housing should be the number
one issue addressed by the City Council.
•
The homeless problem doesn't seem to be addressed enough.
•
The more the City spends on low income and homeless people the more you will attract these people
and the more the City's costs will go up and the problems will become more severe. Do not follow a
Leftist model to the City's destruction. There are unending examples now of US cities where the
Leftists have a monopoly on power and run the cities into the ground in competition with Venezuala
to maximize 3rd world status. Focus on supporting new businesses that will create the good paying
jobs for hard working blue collar and white collar people.....and the city will flourish.
•
The state of Arizona needs to close it's borders and stop the illegal migration that is causing many
community problems and challenges for it's citizens. These social issues/problems and challenges
have become our cities burden because of our government representatives' negligence to close the
borders and control legal migration into our State. We "do not" want the city of Glendale to become
a "Sanctuary City!" We need to continue to support our police, firemen and front line workers for the
safety of our neighborhoods and communities. Our city should provide safety and protection for it's
citizens/residents therefore, ensuring families/neighborhoods and communities a better quality of
life. We need law and order! There should be consequences for criminal activities.
City of Glendale Resident Survey
November 2024
Report of Results
Page 126
•
There's too many apartments and tiny homes being built, there's no room on the roads for these
people. The roads are terrible and there's not even enough police to manage the current population
let alone all the incoming. Stop building apartments.
•
This survey is extremely long with many of the same questions repeated. The city will do exactly
what they want & my opinion is that they could care less about what the residents opinions are.
•
Try to find a real solution for homelessness and drug addiction which is at the heart of the problem.
•
Uniform application and enforcement of city ordinances and regulations, holding HOAs responsible
for enforcing ordinances/regulations on behalf of city
•
Use vacant buildings and houses instead of allowing new building. Revitalize Glendale using using
an already existing foundation. Glendale government is destroying historical Glendale!
•
Use vacant buildings and structures for temporary cooling stations/housing
•
We need to have the light rail expansion to Glendale. Build or support section 8 housing or low
income housing
•
We seem to be the only city that gets all of the low income or at least the majority of let's start
spreading and sharing with other cities rather than being top-heavy and making this area non-
desirable for people that are working class. We need to still building higher and homes, restaurants,
and shopping as well as places of employment that have higher salaries to make Glendale a great city
like Scottsdale. We need some resorts and also some landmarks to make it a desirable location. It
would be great if we could get an Odyssey or even a zoo as an attraction over here as well, but not
everything centered around Westgate where all the shootings happen everyone that live in Glendale
that I am aware of knows that all low income lives over there because of all the subsidize homes and
that is where all the concentrated crime seems to happen we need further North Glendale, which is
nicer area and we deserve it. We are sick of always having to be a part of the Glendale hood, which
everyone associates with Glendale.
•
When a city is full, it's full. Don't make Glendale a cramped in city. Let space be the niche that draws
people to Glendale. and keeps them living here, which results in stable neighborhoods. Property
values will stay up and the City will be nicer.
•
Why are there no questions regarding police and crime? Rent jumped sky high; by the time they do
anything it will be too late; Section 8 has been removed as has the tax program in most of the
apartment complexes creating homelessness!
•
Wish I knew
•
Work close with neighborhoods and non for profits
•
Work more closely with developers/builders on what business and rental properties that should be
allowed to go in that will greatly improve America and AZ. Improve our water and support our AZ
organic food growers and food rescue nonprofits (The 3000 club's Market on the Move, Borderlands
P.O.W.W.O.W., meals on wheels, etc) provide the city with more shout outs to these wonderful
cheaper food options and help to bring down food costs from the big box chains as a result. The more
people can afford to live and thrive the better.
•
Work with financial institutions to offer low interest loans to the working poor. Offer subsidized
housing to the homeless / help assist in getting them off of the street by finding jobs for them.
•
yes
•
you can build all the housing you want, but if a resident can't afford it then what good is it?
•
You have experts with degrees in house that we pay for with our taxes - they can better answer these
questions. Get the homeless off the streets so they are not a nuisance; get them help so they can be
better society members. Crime will go down if we can get block watches going. More non-police force
to assist those homeless, in DV situations etc. They don't need additional jail unless they are
committing a crime, they need to be rehabilitated.
•
Zone for more affordable single family homes.
City of Glendale Resident Survey
November 2024
Report of Results
Page 127
•
Zone/subsidize for affordable housing projects, multi family rental units. More shelters for DV
victims, and the homeless.
Question 14: How much of a source, if at all, do you consider each of the following to
be for obtaining information about the City of Glendale and its activities? (OTHER)
•
AARP and other news organizations are my reliable sources plus reading
•
Advertising on buses
•
Arizona Republic and on-line news articles. Not sure where that was in the answers provided.
•
azcentral.com, azfamily.com and other media sites on line
•
Block watch and coffee with a city official meeting
•
Breakfast Meetups with police officers Council members emails
•
Channel 11
•
City Councilwoman's newsletter Tolmachoff is a major source
•
Clicked in error
•
Contact with City Council members
•
Council member communications
•
Council member weekly email
•
Council members
•
Council person's weekly newsletter
•
Councilwoman Tomalchoff's weekly email newsletter
•
District newsletter
•
Email is how I receive my information n Google to find what I need
•
Emails notifying residents of how their tax dollars are being invested in their community.
•
Glendale One has worked well for me.
•
Googling
•
HOA Newsletter
•
I do not receive the newsletter since I live in a townhouse and pay water to a private company.
•
I don't know, wouldn't let me uncheck it
•
I obtain some of my information from out HOA Management Company.
•
I selected not a source
•
I usually call in with my questions. I didn't know about a City of Glendale e-news letter. I get the
Yucca District news letter from Joyce and that's where I find the best information.
•
Library
•
Local news but it's usually too late to participate by the time the information is actually broadcast on
the news.
•
Local News media
•
Local newspapers
•
My city council representative weekly newsletter via email!
•
Na
•
neighborhood reps
•
Newsletters, like The Cactus District Newsletter (emails)
•
No
•
No. This is taking way too long.
•
Our councilman's email newsletter is my number one source for information
•
Parks and recreation bulletin that is mailed. Library newsletter
•
Personal observations.
•
Receive online water bill - didn't know if came with a news letter
City of Glendale Resident Survey
November 2024
Report of Results
Page 128
•
Seeing what exist and does not exist in the community. Experiencing the better restaurants, parks,
events in other cities like Scottsdale and Mesa where sales tax is lower yet none of the same exist in
Glendale yet we have higher taxes.
•
television local news
•
That doesn't make sense, or maybe I'm missing your point.
•
The Glendale Independent newspaper has more relevant news about Glendale than any other media
listed.
•
The only information I receive is through the monthly newsletter - you need to find a way to more
easily reach the city residents
•
There is no other I'm aware of
•
Thru involvement with 501c3 clubs
•
TV and radio
•
TV and radio.
•
Tv news
•
Watching council workshops and meetings is interesting - not a lot of respect.
•
Why? Nothing is done. I won't waste any more of my time that I won't get back.
•
Yucca District email from Joyce Clark.
Question 15: In which way do you prefer to receive information on Glendale parks and
recreation services and programs? (OTHER)
•
Billboard
•
City of Glendale's website
•
City Parks and Recreation website
•
Council person newsletter
•
Didn't mean to select.
•
I like face to face talks
•
I never heard of Glendale at Play magazine; don't have children in school; not interested in social
media; I've never seen or received a flyer or poster.
•
I selected no preference
•
In my bill.
•
Only because I'm old I have no interest.
•
Printed media
•
Social media preferred, but posting are ALWAYS too late. Info should be posted sooner
•
The insert with the bill
•
TV and radio
•
TV shows, commercials, news shows highlights/interviews on projects, etc.
•
Via city council representative newsletters.
•
Water bill
•
Water bill newsletter
•
What is other. I don't know.
•
When I need information of anything in the City of Glendale I go online to Glendale's portals.
Question 16: How much of a source, if at all, do you consider each of the following to
be for finding arts/cultural/music activities to attend in Glendale? (OTHER)
•
Again, Arizona Republic and other news outlets online.
City of Glendale Resident Survey
November 2024
Report of Results
Page 129
•
All I get is the newsletter that Ray Malnar sends out. Probably need to see if there is another
newsletter with just activities.
•
Cholla District Weekly Update email is primary source.
•
City newsletter
•
email
•
Glendale Library e-mail newsletters.
•
Glendale public Library newsletter
•
I don't know of others
•
I look online at the libraries and also for the community centers for arts, theater, activities etc
•
I selected not a source
•
Mailing
•
Na
•
News outlets
•
Newspaper and city council newsletter.
•
Not interested in using social media to find cultural activities; never received or seen a display of
printed brochures.
•
Our councilman's email newsletter
•
Our monthly Glendale Newsletter "The Connection" we receive with our monthly bill from the City
of Glendale.
•
Printed media
•
Social media- again too late posting. By the time events that require registration are posted, they're
already full.
•
Television news
•
TV news, announcements
Question 17: When thinking of the special events you most enjoy attending, what
preference do you have for the following types of events? (OTHER)
•
Bring Glendale Glitters back as it was ~10 years ago!
•
Coffee with a Cop!! Major super idea and very helpful.
•
Conventions
•
Cultural,food and craft festivals
•
daytime events
•
Downtown Glendale shops and events put on by the business owners were/are my preference. Used
to be so nice.
•
Events encouraging openness and free expression.
•
Family events
•
Family friendly events
•
Farmer's Market - food and more.
•
Gay and lesbian festival
•
Glendale Glitters, Chocolate Affair
•
Glendale glitters, day trips for glendale adult center to different venues. Not just for casinos.
•
Guided Historical walks / tours with long-time resident or Mayoral Staff.
•
Health events, i.e. Nutrition, Fitness etc.; Motivational speakers; Healthy events for the mind and
body
•
Holiday events for families
City of Glendale Resident Survey
November 2024
Report of Results
Page 130
•
Holiday events. Look at the events held in Scottsdale and Mesa and even Peoria. Let's not re-invent
the wheel. If they can do it successfully, why can't Glendale do the same. Again, Glendale managers
and public officials are not visionaries!
•
Home shows
•
Home shows and farmers markets
•
I selected no preference
•
Library craft events
•
Library Events at the Main Library
•
More holiday events in the Arrowhead (North Glendale) area.
•
More weekends during Glendale Glitters
•
Organized pub crawls or wine tastings, holiday celebrations, craft fairs, etc.
•
Parades, holiday lighting festivities, Fiesta bowl festivities
•
Veteran flag raising day
•
we like concerts in the park during nice weather -
•
Youth and family activities
Question 18: Please share any other Community concerns not found in this survey that
you would like to see addressed.
•
A. Code compliance issues: 1) weeds growing out of control 2) Neighbors playing extremely loud
music at all times including the middle of the night 3) neighbors selling multiple vehicles throughout
the year (4 or more) 4) Neighbors having multiple yard sales throughout the year, sometimes every
other month. B. We have many roach coaches set up in front of the neighborhood businesses with
seats and tables throughout our community. Are these compliant with the proper operating licenses
and food handlers certifications? Is anyone inspecting these for legal operation?
•
Adjusting traffic lights. some too long
•
After visiting several small cities around the country and see their downtown development, we
realize the downtown area of Glendale has been mismanaged. Having spoken with several business
owners downtown, I realize the majority who leave do so due to feeling abandoned by the City
Council. Too much emphasis on Westgate and not enough care and concern for preservation and
revitalization of historic downtown Glendale.
•
Assistants with Pool fences
•
automobile noise abatement
•
Ban fire works in Glendale all year
•
Be specific about Glendale's "Revised Code Ordinance." What "reasonable restrictions" are included
? What is the enforcement level and potential sanctions? Who enforces it?
•
Better neighborhood code enforcement particularly dealing with cars and weed control
•
Better parks with playgrounds and restrooms
•
Bring back Jazz & Blues Festival
•
Bring more high paying corporate jobs over retail moderate paying jobs
•
City code compliance officers harassment of homeowners with well landscaped and cared for homes
when there are thousands of homes in disrepair and that are complete eyesores all around the city.
It is ridiculous.
•
City of Glendale Website needs to be updated and easier to find information.
•
City streets in disrepair
•
Clean up our Parks they are the worst in the Valley
City of Glendale Resident Survey
November 2024
Report of Results
Page 131
•
Clean-ups in parks, such as Butler Park. Care of that particular park has been notably sub-par ever
since the self-imposed work slow-downs during the COVID years.Big concern: homeless using parks
and other areas for living in.Homeless panhandling outside grocery stores, churches, libraries, and
other public spaces.
•
Climate change and urban heat island!
•
Code of compliance exclusions
•
Completely gut not REPAIR 51st Ave., from Northern to Bell Rd., not just put tar on deep cracks and
potholes!
•
Crime is a major issue. . Speeding in school zones. Running red lights. Need left hand turn signals at
busy neighborhood and major street intersections (67th Ave/Utopia).
•
Crime violence
•
Discourage Electric charging stations Big waste of money and space
•
Don't spend millions fixing up downtown Glendale or the city buildings!! Let that dream go!
•
Enforce city codes better
•
Enforcement of rentals within an HOAthe HOA's do nothing to enforce rules on people who rent! It
brings property values down. Parties all night long, noise, poor landscaping
•
ENFORCEMENT OF THE LAWS. CELL PHONE USE WHILE DRIVING. WINDOWS SO DARK YOU
CANNOT TELL WHO OR WHAT IS BESIDE YOU AT A TRAFFIC LIGHT. RED LIGHT RUNNERS. WE
HAVE SO MANY LAWS THAT ARE NOT ENFORCED ANY LONGER AND YOU WORRY ABOUT HOUSING
FOR PEOPLE??????? MAKE THE CITY SAFE.
•
excessive speeding on 83rd Ave, 91st ave. lots of accidents on cardinals way due to speeding on
curves (add speed humps??)
•
Facility to have National Broadway Shows
•
feral cat feeding - several neighbors continue to feed feral cats and the population and pooping in my
yard is an ongoing issue.
•
firing of guns in air in neighborhoods
•
Get rail to sports complexes
•
Glendale does a much worse job than other cities on landscaping parks and other public use areas. I
run and am constantly fighting over grown trees and shrubs especially in the wash by the foothills
center.
•
Glendale really, really needs the equivalent of the Mesa Arts Center downtown. I hate traveling all the
way to Mesa, and it would bring a lot of business and vitality to downtown Glendale.
•
Hire more police
•
Homeless and crime are major problems
•
Homeless taking over neighborhoods, start a work program for them and stop attracting homeless
with free-to-them handouts.
•
Housing veterans
•
I am shocked on the lack of money spent on our city parks. When I play tennis at City of Peoria parks,
I am shocked at home pristine their parks are compared to the City of Glendale parks.
•
I believe that Glendale's future is tied to the city's ability to effectively attract businesses that offer
high paying jobs and then requiring of these employers, as part of their tax package, that previously
trained Glendale residents residents must be hired for a high percentage of the available jobs. Target
employers should be manufacturing and technology companies, not more distribution center
operators which only pay average wages.
•
I don't think that the city of Glendale really cares about it's residents
•
I feel generally safe and happy as a lifelong Glendale resident. I live near 59th Ave and Bell so I am
seeing a bit more homelessness, but nothing that affects me too much. No big complaints for the city
but it would be nice if they could help me deal with feral cats in my neighborhood.
City of Glendale Resident Survey
November 2024
Report of Results
Page 132
•
I feel your survey covered all points.
•
I have called attention to an unsafe parking situation twice to the city with no real solution from the
city.
•
I want to say I love Glendale's bulk trash schedule and how they do it every month.
•
I was deeply disturbed to find activities at the Foothills library that seemed to support the LGBTQ
agenda.
•
I will repeat. There is not enough police monitoring our roads. It is very dangerous every time I get
in my car as a result. Please install green arrrow lights at every major intersection. Imagine how many
lives you can save by these two things. Stop building apartments.
•
I would like my council member Malnar to have regular meetings to hear concerns
•
I would like to see dead trees/plants taken down and new ones planted.
•
I would like to know why the residents of Glendale got a rate increase for water and water services,
yet the 206 schools in Glendale have excessive landscapes that should be converted to desert
landscaping like the ask residents to. And speaking of school landscaping, there're 4 schools in the
area that I live in and it's a constant gutter rivers from the landscapes - which I don't see it addressed
anywhere...?
•
I would like to see Glendale take climate change and water shortages more seriously by having more
green spaces, having businesses plant more trees (Arrowhead Mall) and less water used for
Arrowhead Ranch. I realize it is wastewater, but we need to figure out how to make it potable.
•
I would like to see neighbors be responsible for water running on ground day n night on thier own
property but the neighbors property iis sinking causing house to shirt ground sinking
•
I'm new to Arrowhead but it feels dated. Attracting newer businesses and brands that resonate with
higher income classes will help encourage growth here. The mall has nothing for me and it's
uninviting when you drive up to it.
•
Illegal immigration, crime and enforcement of existing laws.
•
Improve diversity and education to first responders especially police. It's still good old boys
•
In helping the community, my concern is that the method chosen achieve the desired results.
•
It's amazing I have lived in Glendale 24 years and have never heard from any official, or law
enforcement but I come home from a beautiful vacation to, Donna Cook standing at my front door
telling ME I can't park in my drive way anymore.24 years of parking in the same spot with the same
type of vehicle and NOW I can no longer park in front of my own home. Is this because of all the
California people? They love red tape it's how they make their money. Is it because of a neighbor I
don't know your lovely Donna Cook would not tell me.So how about we cut out this bull **** and get
to the really stuff.Get the streets fixed, maintain the grid. Let's clean up the meth houses and the
people on the corners how about that.
•
Keep up the great work! Born in Glendale and happy to call it my home.
•
Lack of water conservation from too much housing development, too many people moving here. so
not forward thinking. Heat island, drought, climate change and more traffic.
•
landscape, curb appeal, value-building activities for existing homeowners
•
Landscaping on medians and other public areas are not well kept
•
Let's find a way to save/preserve our trees and greenery with chopping it down being only a last
resort.
•
Long term rentals with multiple occupants and vehicles in a nice or used to be nice neighborhood
•
Making sure multiple road restriction projects don't overtly hinder traffic.
•
Mall safety concerns. High property taxes and utility bills.
•
More bike trails, better biking infatructure around glendale. More police doing traffic stops to slow
down speeders and red light runners
•
More code enforcement
City of Glendale Resident Survey
November 2024
Report of Results
Page 133
•
More diverse grocery options...better access to transportation options to connect Glendale to the rest
of the valley. I'm sick and tired of seeing my transportation tax money. going to East Valley projects.
Stop catering to special interests and develop. Glendale Avenue near downtown. ..The auto dealers .
you wanted to protect from light. rail all left for Bell Rd. Now the main artery into Glendale is a slum
instead of being redeveloped like Main Street in Mesa.
•
More exclusive restaurants not chain owned and more exclusive stores and shops as well.
•
More food banks, clothing banks and assistance with items like diapers and formula.
•
More info shared on newspapers, TV shows, brochures
•
Multiple grocery stores and other support services (gas stations, quality big box stores target super,
etc) need to be built in the Yucca district ASAP. The rapid residential growth in the district specifically
over the last 3-4 years has placed an overwhelming burden on the residents to seek their basic
necessities outside of the district, and has left the surrounding area stores outside of the district to
also become overburdened. We need to be able to get our necessities locally. The city needs to
address this ASAP. The city has bl it worked in good faith to support its residents with basic needs
•
N/A
•
N/A
•
need more boys and girls clubs
•
Need term limits for Mayor and Council.
•
Neighborhood street parking, using front yards as parking area, general yard maintenance of older
homes without HOAs. Vehicle speeding. Diesel & large, heavy truck traveling through primarily
residential neighborhoods, growing number of vehicles with Mexican license plates, badly needed
street repair, street sweeping, LINEAR PARK PARK MAINTENANCE WATERING GRASS, BUILD
HEROES PARK COMMUNIY/ RECREATION CENTER, general park maintenance & park ranger patrols.
•
No
•
No comment
•
No opinion.
•
No other concerns
•
Parking at various events is terrible and communicating is does not exist.
•
parks and trails are underfunded. Glendale should invest more in public parks, libraries, and trails.
•
Pavement maintenance of city streets, ensuring compliance with city code
•
Pedestrian bridge or crossing near Skunk Creek across 51st Avenue to continue the bike path for
bicycling, walking and kids safety.
•
People are driving like maniacs through stop signs, lights, etc. No police on the streets anymore! And
we're paying for it through auto insurance! Just not fair to the consumer!
•
Please ensure code enforcement on all the pop up roadside food and other vendors. The city should
develop a few open-air, multi-use venues that are shaded and have misters.
•
Please find a better way to loup traffic off 303 into Northern Ave going the direction toward the 101.
303 should have bypassed Northern Ave from being one of the main ways to get onto the 101 to the
10. Connect 303 to 101 to make it easier for these folks to get to the 101.
•
Please refurbish parks. Peoria has cleaner parks with less worn equipment
•
Plenty of police
•
Police Services. Why were there no questions about supporting our own police and
recruitment/hiring. Glendale keeps adding and adding and adding places to live, but no one to
enforce the law. My neighborhood isn't the only one who has seen crime rates skyrocket. What isn't
that in here?
•
Public safety
•
Re planting of trees lost at Foothills library. Landscaper should not be cutting down "volunteer " trees
and wild flowers at Foothills. It looks awful on the east side!!!!!
City of Glendale Resident Survey
November 2024
Report of Results
Page 134
•
Recently moved from PHX. Love Glendale. Every city employee I've met and talked to is fantastic! I
love the libraries and Xmas celebration in historic part of town.
•
Residing here nearly 34 yrs. -- there still have been no trees planted on walkway of Sahuaro parking
lot! Yet $$$ for a chain-link fence it peeves me to no ends! A noise ordinance to prohibit the sale of
muffler (oxymoron) amplification devices must be enacted. I want peace & quality of life. Careless
selfish behavior should be a given but it's not. An uncivil society over all your Q&A is most important.
It is counterproductive for low-income residents to blow $$ on gambling, cigarettes booze, drugs --
then expect social services and such. We finally get street sweep the wk. after bulk trash p/up thank
you! Rather than all the government services you listed -- halt the GRO food tax to help all residents.
Surely, you're aware of GRO inflation? 'Freedom from GRO food taxation over assistance as noted is
more the American way -- Marxism fails everywhere look at Venezuela. As Margret Thatcher quote
still matter: "Socialism is great until we run out of everyone's money."
•
Revitalization of downtown Glendale where city hall is.
•
Revitalization of downtown!!
•
Road repairs to 83rd Ave from Glendale Ave to Northern Ave
•
Saguaro Ranch Park has declined in appearance and cleanliness, needs major clean up! In particular,
there is an overgrown Oleander bush that is surrounding a palm tree that is truly "unsightly" and all
of the orchards need to be cleaned up. This is a historical park and a "gem" to the City of Glendale
but is not being treated as such. City of Glendale needs to be the "Host" when major events occur like
the Super Bowl. All of the events were hosted in the East Valley which does not make sense at all.
This is a major loss of revenue for the Hotels, Restaurants & other Businesses located in Glendale.
•
School aged kids have no legit sports leagues or programs
•
See written answer above.
•
silly & wasteful to include a return envelope in water bill when people pay online
•
Sound ordinance needs to be addressed with all things that would be associated with common
offenders: Illegal fireworks and modified automobiles
•
speed enforcement, speed bumps
•
Speeding in neighborhoods
•
State interventions against HOa's
•
Stop keep trying to take low income housing we have more than enough let other cities take the low
income housing. Try to get higher end homes, stores, restaurants, and businesses.
•
Stop monthly large trash pick up. It's a waste of resources
•
Stop signs and traffic lights in high traffic areas. Example: 87th ave and Camelback.
•
Strong police presence
•
Stronger enforcement from Code Compliance. I feel like the people answering the phones almost
almost make you feel like you're a bad person for calling in your neighbor, but at the same time they
don't realize how mentally exhausting it is to live next-door to someone that does not keep their
property up I mean, literally it doesn't matter what you do to your property when their property
looks like an abandoned Barry home in a Third World country. It doesn't help what you do to your
property. In addition, I feel like it takes way too long for somebody to get out and look at the situation
from the time you reported to the time the neighbor has to do something sometimes can be two
months. That's ridiculous.
•
Supply more bass in the community ponds.
•
Swim lessons are only offered in the middle of the day which doesn't work for many working
households forcing us to go to other cities.
•
Take better care of parks tress, trim and replant
•
Thank you for all the park improvements recently They are wonderful!!!
•
The city manager running the show rather than the city council
City of Glendale Resident Survey
November 2024
Report of Results
Page 135
•
The City of Glendale code compliance department is incompetent. They do not resolve code
violations, and advise violators how to get out of the infraction without addressing it. They delete
violations for resident employees and show preferential treatment to resident reported employee's
violations. The expectation of the 2 report a week limitation enacted earlier this year has taken its
toll and Glendale looks like a ghetto compared to a couple years ago. I am embarrassed to inviting
out of town relatives and have to make excuses that "it's not always this bad", but I have no hope it'll
get better under current leadership. The proactive inspection paragraph on the website is a joke, and
they do not perform follow up inspections even of actual citizen reports and ignore obvious ADA
violations and public safety issues. The sanitation department, however is quite competent. I suggest
code compliance discuss with sanitations on their success.
•
The City of Glendale is doing a fantastic job keeping the city clean. I did not find any concerns not
found in this survey to see addressed.
•
The City's attention seems to be fixed on the entertainment industry, and not on the quality of life in
neighborhoods.
•
The main library lobby needs to be rehabilitation. It needs to be updated as the entry way has a foul
moldy odor. I think small businesses should be able to sell their crafts and make that a place to beat
the heat.
•
The three main areas the City should be focused on are supporting small and large businesses;
infrastructure improvements and crime prevention.
•
There is a definite lack of traffic enforcement (speeding, red light running) in Glendale, AZ. I don't
feel safe driving in Glendale, AZ.
•
There seems to be a lot more homelessness, crime, and drug users than I've ever seen before in my
15 years living in Glendale.
•
There was nothing at all about police: enforcing red light running that occurs at every intersection.
•
There weren't a lot of questions about my current situation regarding housing like where I'm living,
how much I'm making, and where I'd like to get to. I left my abusive husband and tried living on my
own until rent increased. This forced my hand to have to move back into my husband's house and try
to make it work with him. But I'm 43, I make $63,000 a year before taxes and I can't afford to live on
my own because rent is too high?!? The rent for a 3 bedroom home for me and my kids is now $2000
a month. Then landlords want you to make 3x the rent amount to qualify!?! Why do they get to set
the rent amount? How have I become poverty level all of a sudden, forced to live in an abusive home?
Why hasn't the city stepped up and put a stop to this? Why do I have to get free handouts for 3 months
at a time to just pay rent, I work hard for my money and I don't want free money - I just want rent to
be affordable again.
•
Thunderbird Paseo park is an embarrassment. Why did Glendale abandon it?
•
Traffic by schools when dropping off and picking up kids.
•
Traffic Signals, more blinking yellow arrows. How often are we at an intersection with no traffic and
not being able to make a left turn?
•
Traffic violations
•
Traffic! We also need a traffic light at 83rd and Orangewood. The traffic gets very heavy at that
intersection. The roads even in areas that are fairly new construction don't seem to have been
designed for the level of traffic and growth of Glendale.
•
transparency in government
•
Tree trimming by the Canal and keeping canal mowed, by 59th Ave and Thunderbird.
•
Trees and grass provide clean air, cooler temperatures, and beauty. I'm very upset that the grass was
removed along the medians on North 67th Ave, between Union Hills and the 101.
•
Upkeep of roads/sidewalks and shopping centers could be improved. Tired of looking at roads and
shopping centers and surrounding areas not being kept up properly. Way too many weeds and
untrimmed trees that can pose hazard to pedestrians and drivers.
City of Glendale Resident Survey
November 2024
Report of Results
Page 136
•
Upon retiring I sent an email to my councilmember voicing my interest in volunteering for a
commission or other opportunity and never got a response.
•
We need more community programs for youth, seniors, and all residents to enrich. And financial
support for affordable housing, addiction services etc. These investments will reduce crime, and
create a city where people can thrive.
•
We need more trees to shade the roads and sidewalks. Especially some changes in the way
neighborhoods are laid out to include more of those bump outs with a tree that catch water from the
gutters.
•
We need to create more mixed-use developments. PROTECTED cycling paths and pedestrian
improvements are beyond needed. Paint does not count as infrastructure.
•
We need to stop concentrating on low income, everything and all of these troubled individuals. The
questionnaire asks the same questions over and over, trying to get people to agree to low income
over here. There was nothing in the survey that even talked about growth within our community and
trying to make it a better place to live. If you keep bringing the ghetto in then eventually the whole
area becomes ghetto. We need to learn how to set the bar higher like Scottsdale or any other city
really and try to make this is a nice place for everyone to live in our community that pays bills here
and actually has jobs and works hard but right now it just seems like we just want to concentrate on
freeloaders and bringing down the community and increasing our crime rate. Before you know it
regular families that are hard-working are going to be forced to to move out of the area because they
do not want to be around the high crime rate that Glendale is known for. It seems really suspicious
as if Jerry is getting a kickback to concentrate on low income. I have never seen any other city in the
entire state so motivated to bring only low income to the area so I'm assuming there is some sort of
backhanded deal going on and believe me I am not the only one with Glendale thinking of this
•
While driving around the city a disparity can clearly be seen. The northern portions of our city are
more cared for and valued, while downtown and south Glendale are not.
•
Why are our necessary groceries being taxed can't we stop this? Why is trash pickup so it expensive?
•
Why is Glendale spending millions of dollars tearing down the amphitheater at downtown Murphy
Park? What is the long term strategy for downtown Glendale. If a new building is going to be erected
in place of the amphitheater, how is the this going to be successful without considering and having a
strategy and plan for all of the surrounding businesses and residents?
•
Would like to see bulk trash pickup changed to quarterly pickup instead of monthly. So tired of my
neighborhood looking like a dump!
•
Would prefer to see strong local leadership, focused on local concerns/resources NOT hypothetical,
pseudo-science about our environment, our energy usage, or other globalist/Marxist
ideological/social theories and convoluted ways to steal from hard working people.
City of Glendale Resident Survey
November 2024
Report of Results
Page 138
95% Confidence Intervals
It is customary to describe the precision of estimates made from surveys by a “level of confidence”
and accompanying “confidence interval” (or margin of error). The traditional level of confidence,
and the one used here, is 95%. The 95% confidence interval can be calculated for any size sample
and quantifies the “sampling error” or precision of the estimates made from the survey results
because some residents’ opinions are relied on to estimate all residents’ opinions. The margin of
error around results for the entire sample (402 respondents) is plus or minus 5 percentage points
around any given percentage.
A 95% confidence interval indicates that for every 100 random samples of this many residents, 95
of the confidence intervals created will include the “true” population response. This theory is
applied in practice to mean that the “true” perspective of the target population lies within the
confidence interval created for a single survey. For example, if 75% of residents indicate that a
service is “excellent,” then a 5% margin of error (for the 95% confidence interval) indicates that the
range of likely responses for the entire community is between 70% and 80%. This source of error
is called sampling error. The practical difficulties of conducting any resident survey may introduce
other sources of error in addition to sampling error. Despite best efforts to boost participation and
ensure potential inclusion of all households, some selected households will decline participation in
the survey (potentially introducing non-response error) and some eligible households may be
unintentionally excluded from the listed sources for the sample (referred to as coverage error).
Results for subgroups will have wider confidence intervals. The margin of error rises to plus or
minus 14% for a sample size of 50 and plus or minus 10% for 100 completed surveys. Therefore,
where estimates are given for subgroups, they are less precise than the overall margin of error.
Survey Processing (Data Entry)
Mailed hard copy surveys were submitted via postage-paid business reply envelopes. Once
received, staff assigned a unique identification number to each questionnaire. Additionally, each
survey was reviewed and “cleaned” as necessary. For example, a question may have asked a
respondent to pick two items out of a list of five, but the respondent checked three; staff would
choose randomly two of the three selected items to be coded in the dataset.
Once cleaned and numbered, all surveys were entered into an electronic dataset. This dataset was
subject to a data entry protocol of “key and verify,” in which survey data were entered twice into an
electronic dataset and then compared. Discrepancies were evaluated against the original survey
form and corrected. Range checks as well as other forms of quality control were also performed.
Data from the web surveys were automatically collected and stored while respondents answered
the questions. The online survey data were downloaded, cleaned as necessary and appended to the
mail survey data to create a final, complete dataset.
Open Participation Survey
In addition to the randomly selected probability sample survey, an open participation survey was
also conducted by the City of Glendale. This survey was conducted entirely online and was
publicized by the City. The questionnaire was identical to the probability sample survey, with the
addition of a question asking how respondents had heard of the survey. A total of 369 completed
surveys were obtained through this effort. These survey responses were kept separate from those
from the probability sample outreach. Responses to the open participation survey can be found in
City of Glendale Resident Survey
November 2024
Report of Results
Page 140
Analyzing the Data
The surveys were analyzed using the Statistical Package for the Social Sciences (SPSS). Frequency
distributions are presented in the body of the report. Chi-square and ANOVA tests of significance
were applied to breakdowns of selected survey questions by respondent and geographic
characteristics (see Appendix C: Comparison of Responses to Probability Survey by Respondent
Demographics). A “p-value” of 0.05 or less indicates that there is less than a 5% probability that
differences observed between groups are due to chance; or in other words, a greater than 95%
probability that the differences observed in the selected categories of our sample represent “real”
differences among those populations. Differences between subgroups that were statistically
significant were marked in the appendices.
City of Glendale Resident Survey
November 2024
Report of Results
Page 141
Appendix G: Survey Materials
The 2024 survey instrument and mailed materials appears on the following pages.
The City of Glendale 2024 Community Survey
Page 1 of 5
Please complete this survey if you are the adult aged 18 or older and a resident of Glendale. Your responses are
confidential and no identifying information will be shared.
1. Please rate how important it is for the City to support the following HOUSING services for people with low or
moderate incomes?
Very
Moderately Somewhat
Not
No
important
important
important
important
opinion
Repairing existing owner- housing ............................................................1
2
3
4
5
Repairing existing renter- housing.............................................................1
2
3
4
5
Creating affordable, permanent housing (Owner) ..............................1
2
3
4
5
Creating affordable, permanent housing (Renter) ..............................1
2
3
4
5
Making low-interest loans to homebuyers .............................................1
2
3
4
5
Down payment assistance ..............................................................................1
2
3
4
5
Providing rental assistance / subsidies (Rapid rehousing for
homeless and eviction prevention) ............................................................1
2
3
4
5
Providing housing for people with special needs (such as
veterans or the elderly or people with disabilities,
alcohol or drug addictions or HIV/AIDS) ................................................1
2
3
4
5
Providing emergency shelter for the homeless ....................................1
2
3
4
5
Providing transitional housing, available for a limited period,
to provide structure, supervision, addiction, and
mental health support, and life skills ........................................................1
2
3
4
5
2. Please rate the importance for the City to have more of the following HOUSING types.
Very
Moderately Somewhat
Not
No
important
important
important
important
opinion
Single-family (detached) housing ...............................................................1
2
3
4
5
Multi-family (attached) housing (5 units or more) ............................1
2
3
4
5
Emergency shelters for homeless ...............................................................1
2
3
4
5
Transitional housing.........................................................................................1
2
3
4
5
Shelters or housing for youth (13-21 yrs.) ............................................1
2
3
4
5
Senior housing, such as nursing homes, assisted or
independent living facilities ..........................................................................1
2
3
4
5
Housing designed for persons with disabilities ....................................1
2
3
4
5
Permanent supportive housing, such as subsidized housing
that offers services for persons with chronic
physical/mental disabilities ..........................................................................1
2
3
4
5
Housing for persons living with HIV/AIDS .............................................1
2
3
4
5
Housing for survivors of domestic violence (including children) 1
2
3
4
5
Modular/Manufactured homes....................................................................1
2
3
4
5
Multi-plex (2-4 units) .......................................................................................1
2
3
4
5
Accessory dwelling units (Casitas) .............................................................1
2
3
4
5
3. Please rate how important it is for the city to invest in the following INFRASTRUCTURE IMPROVEMENT
activities:
Very
Moderately Somewhat
Not
No
important
important
important
important
opinion
Street and road improvements ....................................................................1
2
3
4
5
Electrical vehicle charging stations ............................................................1
2
3
4
5
Sidewalk improvements .................................................................................1
2
3
4
5
Water, sewer, and solid waste system capacity
and quality improvements .............................................................................1
2
3
4
5
Storm sewer system improvements ..........................................................1
2
3
4
5
Flood drainage improvements .....................................................................1
2
3
4
5
Bicycle and walking paths ..............................................................................1
2
3
4
5
Tree Planting........................................................................................................1
2
3
4
5
Page 2 of 5
4. Please rate how important it is for the city to invest in the following COMMUNITY & PUBLIC FACILITIES:
Very
Moderately Somewhat
Not
No
important
important
important
important
opinion
Youth centers .......................................................................................................1
2
3
4
5
Parks/ recreation centers or Community centers ...............................1
2
3
4
5
Childcare facilities .............................................................................................1
2
3
4
5
Senior centers ......................................................................................................1
2
3
4
5
Healthcare facilities ..........................................................................................1
2
3
4
5
Residential treatment centers ......................................................................1
2
3
4
5
Public buildings with improved accessibility for the disabled .......1
2
3
4
5
Facilities for persons living with HIV/AIDS .........................................1
2
3
4
5
Facilities for survivors of domestic violence
(including children) ..........................................................................................1
2
3
4
5
5. Please rate how important it is for the City to invest in HUMAN AND PUBLIC SERVICES for each of the
following vulnerable population groups:
Very
Moderately Somewhat
Not
No
important
important
important
important
opinion
Homeless Persons ..............................................................................................1
2
3
4
5
Low-Income Persons ........................................................................................1
2
3
4
5
Seniors (65+) .......................................................................................................1
2
3
4
5
Youth (aged 16-24) ...........................................................................................1
2
3
4
5
Children (0-15) ...................................................................................................1
2
3
4
5
Migrant Farm Workers ....................................................................................1
2
3
4
5
Persons with severe mental illness ............................................................1
2
3
4
5
Persons with physical disabilities...............................................................1
2
3
4
5
Persons with developmental disabilities .................................................1
2
3
4
5
Persons with substance use addictions ....................................................1
2
3
4
5
Persons with HIV/AIDS ...................................................................................1
2
3
4
5
Survivors of domestic violence ....................................................................1
2
3
4
5
Veterans .................................................................................................................1
2
3
4
5
Children aging out of the foster care system..........................................1
2
3
4
5
Persons recently released from jail/prison ............................................1
2
3
4
5
6. Please rate how important it is for the City to invest in the following PUBLIC SERVICES:
Very
Moderately Somewhat
Not
No
important
important
important
important
opinion
Childcare Services/ early childhood development programs ........1
2
3
4
5
Transportation services ..................................................................................1
2
3
4
5
Healthcare / Mental Health/ Substance Abuse Services ..................1
2
3
4
5
Food / Clothing Bank Programs ..................................................................1
2
3
4
5
Rent, mortgage or utility assistance programs .....................................1
2
3
4
5
Fair housing activities ......................................................................................1
2
3
4
5
Financial literacy education ..........................................................................1
2
3
4
5
Tenant/Landlord counseling ........................................................................1
2
3
4
5
Homebuyer education/ Financial literacy education .........................1
2
3
4
5
Crime awareness education ..........................................................................1
2
3
4
5
Mitigation of radon, asbestos or lead-based paint hazards .............1
2
3
4
5
Homeless Services .............................................................................................1
2
3
4
5
Employment services (i.e. resume writing,
interviewing training)......................................................................................1
2
3
4
5
Broadband / Internet Access/ Digital Inclusion ...................................1
2
3
4
5
Heat relief during summer months ............................................................1
2
3
4
5
The City of Glendale 2024 Community Survey
Page 3 of 5
7. Which of the following barriers do you believe are the greatest challenges currently faced by low-income
households in Glendale? (Select up to THREE.)
o
Living wage employment
o
Job training
o
Education
o
Public transportation
o
Personal transportation (access to a vehicle)
o
Housing
o
Energy/utility costs
o
Budgeting
o
Credit card debt
o
Health care costs
o
Chronic illness
o
Mental health issues
o
Medical/dental care access
o
Parenting education/support
o
Other: _____________________
8. Please rate how important it is for the City to invest in the following BUSINESS AND ECONOMIC
DEVELOPMENT activities:
Very
Moderately Somewhat
Not
No
important
important
important
important
opinion
Attraction of new businesses ........................................................................1
2
3
4
5
Retention of existing businesses .................................................................1
2
3
4
5
Expansion of existing businesses ................................................................1
2
3
4
5
Provide job training including retraining ................................................1
2
3
4
5
Foster businesses with higher paying jobs .............................................1
2
3
4
5
Enhancement of business infrastructure ................................................1
2
3
4
5
Provide working capital for businesses ...................................................1
2
3
4
5
Provide technical assistance for businesses...........................................1
2
3
4
5
Development of business incubators and business parks ...............1
2
3
4
5
Employment services (i.e. resume writing,
interviewing training)......................................................................................1
2
3
4
5
9. Please rate how important it is for the City to invest in the following NEIGHBORHOOD IMPROVEMENT
activities:
Very
Moderately Somewhat
Not
No
important
important
important
important
opinion
Demolish vacant and dilapidated buildings ...........................................1
2
3
4
5
Stabilize or improve vacant buildings ......................................................1
2
3
4
5
Residential Historic Preservation ...............................................................1
2
3
4
5
Organized neighborhood clean-up .............................................................1
2
3
4
5
Block Watch ..........................................................................................................1
2
3
4
5
Landscape, exterior repair or window replacement assistance
for low-income residents .............................................................................1
2
3
4
5
10. Thinking about the various activities discussed in the survey above, please select your top TWO priorities
for the City of Glendale.
Housing & Homelessness Human/Public Services
Infrastructure Improvements Economic Development
Community and Public Facilities Neighborhood Improvements
11. In your opinion, how can the City better address housing and community development challenges?
______________________________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________________
o
Childcare
o
Special needs children
o
Teen pregnancy
o
Family violence
o
Family/child abuse
o
Substance abuse
o
Healthy food selection
o
Language barriers
o
Landlord/tenant Issues
o
Fair Housing Discrimination
o
Homelessness
o
Predatory lending/ high-interest
loans
Page 4 of 5
12. Do you read the newsletter included in your monthly water bill?
No Yes
13. Please rate how well the city does at sharing and explaining information about the following:
Excellent
Good
Fair
Poor Don’t know
Water treatment activities ................................................................................................... 1
2
3
4
5
Road construction ................................................................................................................... 1
2
3
4
5
City infrastructure projects ................................................................................................. 1
2
3
4
5
14. How much of a source, if at all, do you consider each of the following to be for obtaining information about
the City of Glendale and its activities?
Major
Minor
Not a
source
source
source
City of Glendale e-newsletter (The Connection) ................................................................................................. 1
2
3
City of Glendale website (glendaleaz.com) .......................................................................................................... 1
2
3
Social media (e.g., Facebook, X/Twitter, YouTube, Instagram, Nextdoor) ............................................. 1
2
3
Other printed media ...................................................................................................................................................... 1
2
3
Word-of-mouth ............................................................................................................................................................... 1
2
3
Public meetings............................................................................................................................................................... 1
2
3
Other (please specify)_____________________________________________________________ .................................... 1
2
3
15. In which way do you prefer to receive information on Glendale parks and recreation services and programs?
Strong
Moderate
Low
No
preference
preference
preference preference
E-mail newsletters ............................................................................................................... 1
2
3
4
Printed schedule of activities .......................................................................................... 1
2
3
4
Glendale @ Play Magazine ............................................................................................... 1
2
3
4
Social media (e.g., Facebook, X/Twitter, YouTube, Instagram, Nextdoor) . 1
2
3
4
Flyers/posters ....................................................................................................................... 1
2
3
4
School email/newsletter ................................................................................................... 1
2
3
4
Other (please specify)____________________________________________________ .......... 1
2
3
4
16. How much of a source, if at all, do you consider each of the following to be for finding arts/cultural/music
activities to attend in Glendale?
Major
Minor
Not a
source
source
source
City of Glendale website (glendaleaz.com) .......................................................................................................... 1
2
3
Social media (e.g., Facebook, X/Twitter, YouTube, Instagram, Nextdoor) ............................................. 1
2
3
Directly from theaters and other venues.............................................................................................................. 1
2
3
Word-of-mouth ............................................................................................................................................................... 1
2
3
Printed brochures .......................................................................................................................................................... 1
2
3
Other (please specify)_____________________________________________________________ .................................... 1
2
3
17. When thinking of the special events you most enjoy attending, what preference do you have for the following
types of events?
Strong
Moderate
Low
No
preference
preference
preference preference
Festivals ................................................................................................................................... 1
2
3
4
Concerts ................................................................................................................................... 1
2
3
4
Sporting events (professional and amateur) ........................................................... 1
2
3
4
Performing arts/local theater ........................................................................................ 1
2
3
4
Food related events ............................................................................................................ 1
2
3
4
Other (please specify)____________________________________________________ .......... 1
2
3
4
18. Please share any other Community concerns not found in this survey that you would like to see addressed.
______________________________________________________________________________________________________________________________________
______________________________________________________________________________________________________________________________________
The City of Glendale 2024 Community Survey
Page 5 of 5
Our last questions are about you and your household.
Again, all of your responses to this survey are confidential and no identifying information will be shared.
D1. In general, how many times do you: Several Once A few times Every Less often Don’t
times a day
a day
a week
few weeks
or never
know
Access the internet from your home using
a computer, laptop, or tablet computer ......................1
2
3
4
5
6
Access the internet from your cell phone .......................1
2
3
4
5
6
Visit social media sites such as Facebook,
X (formerly Twitter), Nextdoor, etc. ............................1
2
3
4
5
6
Use or check email ....................................................................1
2
3
4
5
6
Share your opinions online ...................................................1
2
3
4
5
6
Shop online ..................................................................................1
2
3
4
5
6
D2. Please rate your overall health.
Excellent
Very good
Good
Fair
Poor
D3. What impact, if any, do you think the economy will have on your family income in the next 6 months?
Do you think the impact will be:
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
D4. How many years have you lived in
Glendale?
Less than 2 years
2-5 years
6-10 years
11-20 years
More than 20 years
D5. Which best describes the building you live
in?
Single-family detached home
Townhouse or duplex (may share walls but
no units above or below you)
Condominium or apartment (have units
above or below you)
Mobile home
Other
D6. Do you rent or own your home?
Rent
Own
D7. About how much is your monthly housing
cost for the place you live (including rent,
mortgage payment, property tax, property
insurance, and homeowners’ association
(HOA) fees)?
Less than $300
$2,500 to $3,999
$300 to $599
$4,000 to $6,999
$600 to $999
$7,000 to $9,999
$1,000 to $1,499
$10,000 or more
$1,500 to $2,499
D8. Do any children 17 or under live in your
household?
No
Yes
D9. Are you or any other members of your household
aged 65 or older?
No
Yes
D10. How much do you anticipate your household’s total
income before taxes will be for the current year?
(Please include in your total income money from all
sources for all persons living in your household.)
Less than $25,000
$100,000 to $149,999
$25,000 to $49,999
$150,000 to $199,999
$50,000 to $74,999
$200,000 to $299,999
$75,000 to $99,999
$300,000 or more
D11. Are you of Hispanic, Latino/a/x, or Spanish origin?
No
Yes
D12. What is your race? (Mark one or more races to
indicate what race you consider yourself to be.)
❑ American Indian or Alaskan Native
❑ Asian
❑ Black or African American
❑ Native Hawaiian or Other Pacific Islander
❑ White
❑ A race not listed
D13. In which category is your age?
18-24 years
55-64 years
25-34 years
65-74 years
35-44 years
75 years or older
45-54 years
D14. What is your gender?
Woman
Man
Identify in another way
Thank you!