Services Agreement with Central Arizona Shelter Services, Inc

SERVICES AGREEMENT
(Not Construction Related)
GLENDALE HOMELESS SOLUTIONS ALLIANCE

This Services Agreement (“Agreement”) is entered into and effective between the CITY OF GLENDALE, an Arizona
municipal corporation ("City") and CENTRAL ARIZONA SHELTER SERVICES, INC., an Arizona Nonprofit

Corporation, authorized to do business in Arizona (“Consultant”) as of the day of , 2025
(“Effective Date”).

RECITALS
A. City has undertaken over the past year a project for the benefit of the public and with public funds, that is

mote fully set forth in Exhibit A attached (the "Project");

B. City retained the professional services of Consultant to perform certain specific duties and produce the
specific work as set forth in the attached Exhibit B, Project Scope of Work (“Scope”);

Cc. Consultant provided City with services (“Services”) within the standards set forth in this Agreement, in order
to complete the Project; and

D. By this agreement the Parties confirm that upon payment of the Compensation amount in Section 4, all
disputes and claims the Parties may have assured each other are forever settled and released; and

E. City and Consultant desire to memorialize their agreement with this document.

AGREEMENT
The parties hereby agree as follows:

1. Key Personnel; Other Consultants and Subcontractors.

11 Services. Consultant will provide all Services necessary to assute the Project is completed timely and
efficiently consistent within Project requitements, including, but not limited to, working in close
interaction and interfacing with City and its designated employees, and working closely with others,
including other consultants or conttactors, retained by City.

2. Schedule. The Setvices were undertaken in a manner that ensured the Project would be completed timely
and efficiently in accordance with the Project. Nevertheless, this Agreement terminates on April 30, 2025.

3. Consultant’s Work.
3.1 Licensing. Consultant warranted that:

a. Consultant held all appropriate and required licenses, registrations and other approvals
necessaty for the lawful furnishing of Services ("Approvals"); and

b. Neither Consultant nor any Subconsultant had been debarred or otherwise legally excluded
from contracting with any federal, state, or local governmental entity ("Debarment").

(1) City is under no obligation to ascertain or confirm the existence or issuance of any
Approvals or Debarments, or to examine Consultant's contracting ability.

(2) Consultant must notify City immediately if any Approvals or Debarment changes
during the Agreement's duration. The failute of the Consultant to notify City as
required will constitute a material default under the Agreement.

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3.2 Compliance.

a.

Services were and will be furnished in compliance with applicable federal, state, county and
local statutes, rules, regulations, ordinances, building codes, life safety codes, and other
standards and criteria designated by City.

Consultant must not discriminate against any employee or applicant for employment on the
basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender
identity or expression, genetic chatacteristics, familial status, U.S. military veteran status or
any disability. Consultant will requite any Sub-contractor to be bound to the same
requirements as stated within this section. Consultant, and on behalf of any subcontractors,
warrants compliance with this section.

3.3 Work Product.

a.

Consultant warrants, and agtees to indemnify, hold harmless and defend City for, from and
against any claim that any Work Product infringes on third-party proprietary interests.

4. Compensation for the Project.

41 Compensation. Consultant's compensation for the Project, including those furnished by its
Subconsultants or Subcontractors will not exceed $353,495.94 as specifically detailed in Exhibit C
("Compensation").

4.2 Change in Scope of Project. The Compensation may be equitably adjusted if the originally
contemplated Scope as outlined in the Project is significantly modified.

a. Adjustments to Compensation require a written amendment to this Agreement and may
requite City Council approval.

b. Additional services which are outside the Scope of the Project contained in this Agreement
may not be performed by the Consultant without prior written authorization from the City.

c. Notwithstanding the incorporation of the Exhibits to this Agreement by reference, should
any conflict arise between the provisions of this Agreement and the provisions found in the
Exhibits and accompanying attachments, the provisions of this Agreement shall take priority
and govern the conduct of the parties.

4.3 Allowances. An “Allowance” may be identified only for work that is requited by the Scope and the
value of which cannot reasonably be quantified at the time of this Agreement.

a. As stated in Sec. 4.1 above, the Compensation must incorporate all Allowance amounts and
any unused allowance at the completion of the Project will remain with City.

b. Consultant may not add any mark-up for work identified as an Allowance and which is to
be performed by a Subconsultant.

c. Consultant will not use any portion of an Allowance without prior written authorization
from the City.

d. Examples of Allowance items include, but ate not limited to, subsurface pothole
investigations, survey, geotechnical investigations, public participation, radio path studies
and material testing.

5. Billings and Payment; Where Applicable

5.1 Applications.

a.

Consultant will submit monthly invoices (each, a "Payment Application") to City's Project
Manager and City will remit payments based upon the Payment Application as stated below.

The period covered by each Payment Application will be one calendar month ending on the
last day of the month.

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5.2 Payment.

a After a full and complete Payment Application is received, City will process and remit
payment within 30 days.

b. Payment may be subject to or conditioned upon City's receipt of:
(1) Completed work generated by Consultant and its Subconsultants; and
(2) Unconditional waivers and releases on final payment from all Subconsultants as City

may reasonably request to assure the Project will be free of claims arising from
required performances under this Agreement.

5.3 Review and Withholding. City's Project Manager will timely review and certify Payment Applications.

a. If the Payment Application is rejected, the Project Manager will issue a written listing of the
items not approved for payment.
b. City may withhold an amount sufficient to pay expenses that City reasonably expects to incur
in correcting the deficiency or deficiencies rejected for payment.
Termination.
6.1 For Convenience. City may terminate this Agreement for convenience, without cause, by delivering

a written termination notice stating the effective termination date, which may not be less than 15
days following the date of delivery.

a. Consultant will be equitably compensated for Services furnished prior to receipt of the
termination notice and for reasonable costs incurred.

b. Consultant will also be similarly compensated for any approved effort expended, and
approved costs incutted, that ate directly associated with Project closeout and delivery of the
tequited items to the City.

6.2 For Cause. City may terminate this Agreement for cause if Consultant fails to cure any breach of this
Agreement within seven days after receipt of written notice specifying the breach.

a. Consultant will not be entitled to further payment until after City has determined its damages.
If City's damages resulting from the breach, as determined by City, are less than the equitable
amount due but not paid Consultant for Services furnished, City will pay the amount due to
Consultant, less City's damages, in accordance with the provisions of Sec. 5.

b. If City's direct damages exceed amounts otherwise due to Consultant, Consultant must pay
the difference to City immediately upon demand; however, Consultant will not be subject to
consequential damages more than $2,000,000 or the amount of this Agreement, whichever
is greater.

Conflict. Consultant acknowledges this Agreement is subject to A.R.S. § 38-511, which allows for
cancellation of this Agreement in the event any person who is significantly involved in initiating, negotiating,
securing, drafting, or creating the Agreement on City's behalf is also an employee, agent, or consultant of any
other party to this Agreement.

Insurance. For the duration of the term of this Agreement, Consultant shall procure and maintain insurance
against claims for injuties to persons or damages to propetty which may arise from or in connection with the
performance of all tasks or work necessary to complete the Project as herein defined. Such insurance shall
cover Consultant, its agent(s), representative(s), employee(s) and any subcontractors.

8.1 Minimum Scope and Limit of Insurance. Coverage must be at least as broad as:

a. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01, including
products and completed operations, with limits of no less than $2,000,000 per occurrence
fot bodily injury, personal injury, and property damage. If a general aggregate limit applies,

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8.2.

8.3

either the general aggregate limit shall apply separately to this project/location or the general
aggregate limit shall be twice the required occurrence limit.

Automobile Liability: Insurance Services Office Form Number CA 0001 covering Code 1
(any auto), with limits no less than $2,000,000 per accident for bodily injury and property
damage.

Worker’s Compensation: Insurance as requited by the State of Arizona, with Statutory
Limits, and Employers’ Liability insurance with a limit of no less than $2,000,000 per
accident for bodily injury or disease.

Indemnification.

a.

To the fullest extent permitted by law, Consultant must defend, indemnify, and hold
harmless City and its elected officials, officers, employees and agents (each, an "Indemnified
Party,” collectively, the "Indemnified Parties") for, from, and against any and all claims,
demands, actions, damages, judgments, settlements, personal injury (including sickness,
disease, death, and bodily harm), property damage (including loss of use), infringement,
governmental action and all other losses and expenses, including attorneys’ fees and litigation
expenses (each, a "Demand or Expense" collectively "Demands or Expenses") asserted by a
third-party (i.e. a person of entity other than City or Consultant) and that arises out of or
results from the breach of this Agreement by the Consultant or the Consultant’s negligent
actions, errors ot omissions (including any Subconsultant or Subcontractor or other person
or firm employed by Consultant), whether sustained before or after completion of the
Project.

This indemnity and hold harmless provision applies even if a Demand ot Expense is in part
due to the Indemnified Party's negligence or breach of a responsibility under this Agteement,
but in that event, Consultant will be liable only to the extent the Demand or Expense results
from the negligence or breach of a responsibility of Consultant or of any person or entity
for whom Consultant is responsible.

Consultant is not required to indemnify any Indemnified Parties for, from, or against any
Demand or Expense resulting from the Indemnified Party's sole negligence or other fault
solely attributable to the Indemnified Party.

Other Insurance Provisions. The insurance policies required by the Section above must contain, or

be endorsed to contain the following insurance provisions:

a.

The City, its officers, officials, employees and volunteers ate to be covered as
additional insureds of the CGL and automobile policies for any liability arising from or in
connection with the performance of all tasks or work necessary to complete the Project as
herein defined. Such liability may arise, but is not limited to, liability for materials, parts or
equipment furnished in connection with any tasks, or work performed by Consultant or on
its behalf and for liability arising from automobiles owned, leased, hired or borrowed on
behalf of the Consultant. General liability coverage can be provided in the form of an
endorsement to the Consultant’s existing insurance policies, provided such endorsement is
at least as broad as ISO Form CG 20 10, 11 85 or both CG 20 10 and CG 23 37, if later
revisions are used.

For any claims related to this Project, the Consultant’s insurance coverage shall be
primary insurance with respect to the City, its officers, officials, employees, and volunteers.
Any insurance or self-insurance maintained by the City, its officers, officials, employees or
volunteers shall be in excess of the Consultant’s insurance and shall not contribute with it.

Each insurance policy requited by this Section shall provide that coverage shall not be
canceled, except after providing notice to the City.

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10.

11.

8.4 Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M. Best rating of
no less than A: VII, unless the Consultant has obtained prior approval from the City stating that a
non-conforming insurer is acceptable to the City.

8.5 Waiver of Subrogation. Consultant hereby agrees to waive its rights of subrogation which any
insurer may acquite from Consultant by virtue of the payment of any loss. Consultant agtees to
obtain any endorsement that may be necessary to effect this waiver of subrogation. The Workers’
Compensation Policy shall be endorsed with a waiver of subrogation in favor of the City for all work
performed by the Consultant, its employees, agent(s) and subcontractor(s).

8.6 Verification of Coverage. Within 15 days of the Effective Date of this Agreement, Consultant shall
furnish the City with original certificates and amendatory endorsements, or copies of any applicable
insurance language making the coverage required by this Agreement effective. All certificates and
endorsements must be recetved and approved by the City before work commences. Failure to obtain,
submit or secure the City’s approval of the required insurance policies, certificates or endorsements
prior to the City’s agreement that work may commence shall not waive the Consultant’s obligations
to obtain and verify insurance coverage as otherwise provided in this Section. The City reserves the
tight to require complete, certified copies of all required insurance policies, including any
endorsements or amendments, required by this Agreement at any time during the Term stated herein.

Consultant’s failure to obtain, submit or secure the City’s approval of the required insurance policies,
certificates or endorsements shall not be considered a Force Majeure or defense for any failure by
the Consultant to comply with the terms and conditions of the Agreement, including any schedule
for performance or completion of the Project.

8.7 Subcontractors. Consultant shall require and shall verify that all subcontractors maintain insurance
meeting all requirements of this Agreement.

8.8 Special Risk or Circumstances. The City reserves the right to modify these insurance requirements,
including any limits of coverage, based on the nature of the risk, prior experience, insurer, coverage
ot other circumstances unique to the Consultant, the Project or the insurer.

E-verify, Records and Audits. To the extent applicable under A.R.S. § 41-4401, the Consultant warrants its
compliance and that of its Subconsultants with all federal immigration laws and regulations that relate to their
employees and compliance with the E-verify requirements under A.R.S. { 23-214(A). The Consultant or
Subconsultant’s breach of this warranty shall be deemed a material breach of the Agreement and may result
in the termination of the Agreement by the City under the terms of this Agreement. The City retains the legal
tight to randomly inspect the papers and records of the other party to ensure that the other party is complying
with the above-mentioned warranty. The Consultant and Subconsultant warrant to keep their respective
papers and records open for random inspection during normal business hours by the other party. The
Consultant and Subconsultant shall cooperate with the City’s random inspections, including granting the City
entry rights onto their respective properties to perform the random inspections and waiving their respective
rights to keep such papers and records confidential.

No Boycott of Istael. To the extent A.R.S § 35-393 through § 35-393.03 ate applicable, the parties hereby
certify that they are not currently engaged in, and agree for the duration of the Agreement to not engage in, a
boycott of goods or services from Israel, as that term is defined in A.R.S § 35-393.

Uyghur Forced Labor Prevention Act (UFLPA). Consultant certifies that it does not currently, and during
the term of this Agreement, will not use:

the forced labor of ethnic Uyghurs in the People’s Republic of China;

b. any goods or services produced by the forced labor of ethnic Uyghurs in the People’s
Republic of China; and
c. any contractors, subcontractors or suppliers that use the forced labor or any goods or

services produced by the forced labor of ethnic Uyghurs in the People’s Republic of China.

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12.

Attestation of PCI Compliance. When applicable, the Contractor will provide the City annually with a
Payment Card Industry Data Security Standard (PCI DSS) attestation of compliance certificate signed by an
officer of Contractor with oversight responsibility.

Notices.

13.1

13.2

A notice, request or other communication that is required or permitted under this Agreement (each
"Notice") will be effective only if:

a. The Notice is in writing; and

b. Delivered in person or by overnight courier service (delivery charges prepaid), certified or
registered mail (return receipt requested).

c Notice will be deemed to have been delivered to the person to whom it is addressed as of
the date of receipt, if
(1) Received on a business day before 5:00 p.m. at the address for Notices identified

for the Party in this Agreement by U.S. Mail, hand delivery, or overnight courier
setvice; or
(2) As of the next business day after receipt, if received after 5:00 p.m.

d. The burden of proof of the place and time of delivery is upon the Party giving the Notice.

e. Digitalized signatures and copies of signatures will have the same effect as original signatures.

Representatives.

a. Consultant. Consultant's representative (the "Consultant's Representative") authorized to
act on Consultant's behalf with respect to the Project, and his or her address for Notice
delivery is:

Centtal Arizona Shelter Services, Inc.
c/o Nathan Smith

PO Box 18250

Phoenix, AZ 85005

b. City. City's representative ("City's Representative") authorized to act on City's behalf, and

his or her addtess for Notice delivery is:

City of Glendale

c/o Candace Schulte

5850 W. Glendale Ave, Suite SoCC

Glendale, Arizona 85301

With requited copy to:

City Manager City Attorney

City of Glendale City of Glendale

5850 West Glendale Avenue 5850 West Glendale Avenue
Glendale, Arizona 85301 Glendale, Arizona 85301

c. Concurrent Notices.

(4) All notices to City's representative must be given concutrently to City Manager and
City Attorney.
(2) A notice will not be deemed to have been received by City's representative until the

time that it has also been received by the City Manager and the City Attorney.

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14.

15.

16.

(3) City may appoint one or more designees for the purpose of receiving notice by
delivery of a written notice to Consultant identifying the designee(s) and their
respective addresses for notices.

Entire Agreement; Survival; Counterparts; Signatures.

14.1

14.2

14.3

14.4

14.5

14.6

14.7

Term.

15.1

Integration. This Agreement contains, except as stated below, the entire agreement between City
and Consultant and supersedes all prior conversations and negotiations between the parties regarding
the Project or this Agreement.

a. Neither Party has made any representations, warranties or agreements as to any matters
concerning the Agreement's subject matter.

b. Representations, statements, conditions, or wattanties not contained in this Agreement will
not be binding on the parties.

c Inconsistencies between the solicitation, any addenda attached to the solicitation, the
tesponse or any excerpts, if any, and this Agreement, will be resolved by the terms and
conditions stated in this Agreement.

Interpretation.

a. The parties fairly negotiated the Agreement's provisions to the extent they believed necessary
and with the legal representation they deemed appropriate.

b. The parties are of equal bargaining position and this Agreement must be construed equally
between the parties without consideration of which of the patties may have dtafted this
Agreement.

c The Agreement will be interpreted in accordance with the laws of the State of Arizona.

Survival. Except as specifically provided otherwise in this Agreement, each warranty, representation,
indemnification and hold harmless provision, insurance requirement, and every other right, remedy
and responsibility of a Party, will survive completion of the Project, or the earlier termination of this
Agteement.

Amendment. No amendment to this Agreement will be binding unless in writing and executed by

the parties. Electronic signature blocks do not constitute execution for purposes of this Agreement.
Any amendment may be subject to City Council approval.

Remedies. All rights and remedies provided in this Agreement ate cumulative and the exercise of
any one or more tight ot remedy will not affect any other rights or remedies under this Agreement
or applicable law.

Severability. If any provision of this Agreement is voided or found unenforceable, that determination
will not affect the validity of the other provisions, and the voided or unenforceable provision will be
reformed to conform with applicable law.

Counterparts. This Agreement may be executed in counterparts, and all counterparts will together
comprise one instrument.

The term of this Agreement commences upon the date of Glendale City Council Approval effective
date and terminates on April 30, 2025. There are no extensions or renewals available exception as
provided below.

Dispute Resolution. Any conttoversy or claim arising out of or relating to this contract, or the breach
thereof, shall be settled by arbitration administered according to the American Arbitration Association’s
Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any
court having jurisdiction thereof.

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17.

Exhibits. The following exhibits, with reference to the term in which they are first referenced, are

incorporated by this reference.

Exhibit A Project
Exhibit B Scope of Work
Exhibit C Compensation

[Signatures on following page.]

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The parties enter into this Agreement effective as of the date shown above.

ATTEST:

Julie K. Bower
City Clerk (SEAL)

APPROVED AS TO FORM:

Michael D, Bailey
City Attorney

City of Glendale,
an Arizona municipal corporation

By: Kevin R. Phelps
Its: City Manager

Central Arizona Shelter Setvices, Inc.,
an Arizona Nonprofit Corporation

By: Nathan Smith
Its: CEO

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EXHIBIT A
Services Agreement

PROJECT

The Norton Ramsey Social Justice Empowerment Center (NREC) serves as a community outreach center in
downtown Glendale, located at 7031 N. 56th Ave, Glendale AZ 85301, the NREC is intended to be a service to
address, reduce, prevent and respond to homelessness within the Corporate Boundaries of the City of Glendale. In
response to barriers related to and causing homelessness, the NREC provides a collection of services for people
experiencing homelessness. ‘These services include the operation of a Resource and Referral Line, Case Management
and connection to Flexible Financial Assistance as necessary. This contract is exclusively to provide program
expense reimbursement to the Consultant.

EXHIBIT B
Services Agreement

SCOPE OF WORK

Consultant operated a resoutce and referral line, provided case management, and flexible financial assistance, from
April 1, 2024 through March 31, 2025, defined as follows:

*Resource and Referral Line : A phone line operated by a staff member during business hours for residents of
Glendale to call if they are homeless or imminently at-risk of homelessness to receive guidance on setvices, barriers,
referrals to other providers, or advice on how to navigate challenges. Members of the community can also use the
line to report encampments or challenges faced associated with people experiencing homelessness. ‘This information
is used in coordination with partners to respond to city-wide challenges related to homelessness.

*Case Management: The NREC functions as a pipeline into case management where CASS staff can assess client
needs and address their specific challenges and barriers to end to or prevent entry into homelessness. Case managers
provide guidance, support, and referrals to partner services both hosted within the NREC and throughout Glendale
and the larger community to reach positive outcomes.

Flexible Financial Assistance (FFA): is short-term financial assistance used by case managers to help individuals and
families secure or maintain stable housing. This assistance is paid directly to a thitd party—such as a landlord, utility
company, or moving service—to resolve an individual’s homelessness or prevent them from becoming homeless.
FFA is designed to provide targeted, immediate financial support for expenses that create a barrier to housing
stability, such as rental deposits, past-due rent, utility arrears, or emergency relocation costs.

EXHIBIT C
Services Agreement

COMPENSATION

NOT-TO-EXCEED AMOUNT

The total amount of compensation paid to Consultant for full completion of all work since April 1, 2024 must not
exceed $353,495.94.

DETAILED PROJECT COMPENSATION
Budget Narrative

The Salaries & Benefits line item includes all allowable and allocable compensation for staff that provided direct
setvices as outlined in the Scope of Work (Exhibit B) from April 1, 2024 — December 31, 2024, not exceeding
$200,311.66. This is the best and final offer, and no additional staff or services may be added beyond the following
positions:

*Case Managers

*Progtam Coordinator

*Program Assistant

*Housing & Support Programs Manager
*Glendale Homeless Programs Manager

Additionally, $153,184.28 is allocated for Flexible Financial Assistance as reimbursement for expenditures already
incurred between April 1, 2024, and December 31, 2024, as approved by the City.

This budget reflects the final negotiated amount and cannot be modified to expand the scope of work or add
personnel. All services performed outside of the project period, as specified in Exhibit B, will not be compensated.

CASS - Glendale Homeless Program Budget

Proposed Budget Expense Total Budget

Case Manager salaries and benefits (x4) $ 133,798.61
Program Coordinator salary and benefits (x1) $ 11,797.84
Program Assistant salary and benefits (x1) $ 24,835.22
Housing & Support Programs Manager salary and benefits (x1) $ 995.94
Glendale Homeless Programs Manager salary and benefits (x0.5) $ 28,884.05
Flexible Financial Assistance $ 153,184.28
Grand Total $ 353,495.94