Professional Services Agreement with AZ Humane Society

City of Glendale — Regular Meeting (2025-05-27)

Extracted text (via ocr_local) 48040 characters

PROFESSIONAL SERVICES AGREEMENT
(Not Construction Related)
ANIMAL CONTROL SERVICES
Veterinary and Sheltering Services for Injured or Abandoned Animals

This Professional Services Agreement ("Agreement") is entered into and effective between CITY OF GLENDALE,
an Arizona municipal corporation ("City") and The Arizona Humane Society, an Arizona non-profit corporation,
authorized to do business in the State of Arizona, (“Consultant”) as of the day of , 2025
(“Effective Date’’).

RECITALS
A. City intends to undertake a project for the benefit of the public and with public funds that is more fully set
forth in Exhibit A, Project (the "Project");

B. City desires to retain the professional services of Consultant to perform certain specific duties and produce
the specific work as set forth in the attached Exhibit B, Project Scope of Work (“Scope”);

(on Consultant desires to provide City with professional services (“Services”) consistent with best consulting or
architectural practices and the standards set forth in this Agreement, in order to complete the Project; and
D. City and Consultant desire to memorialize their agreement with this document.
AGREEMENT

The patties hereby agree as follows:
1. Key Personnel; Other Consultants and Subcontractors.

11 Professional Services. Consultant will provide all Services necessary to assure the Project is
completed timely and efficiently consistent within Project requirements, including, but not limited
to, working in close interaction and interfacing with City and its designated employees, and working
closely with others, including other consultants or contractors, retained by City.

1.2 Project Team.

a. Project Manager.

(1) Consultant will designate an employce as Project Manager with sufficient training,
knowledge, and experience to, in the City's opinion, complete the project and handle
all aspects of the Project such that the work produced by Consultant is consistent
with applicable standards as detailed in this Agreement; and

(2) The City must approve the designated Project Manager.
b. Project Team.

(1) The Project Manager and all other employees assigned to the Project by Consultant
will comprise the "Project Team."

(2) Project Manager will have responsibility for and will supervise all other employees
assigned to the Project by Consultant.

c. Discharge, Reassign, Replacement.

(1) Consultant acknowledges the Project Team is comprised of the same persons and
roles for each as may have been identified in Exhibit A.

(2) Consultant will not discharge, reassign, replace or diminish the responsibilities of
any of the employees assigned to the Project who have been approved by City

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without City's prior written consent unless that person leaves the employment of
Consultant, in which event the substitute must first be approved in writing by City.

(3) Consultant will change any of the members of the Project Team at the City's request
if an employee's performance does not equal or exceed the level of competence that
the City may reasonably expect of a person performing those duties, or if the acts
or omissions of that person are detrimental to the development of the Project.

Subcontractors. Consultant shall not engage any subcontractor for the work or services to
be performed under this Agreement.

Schedule. The Services will be undertaken in a manner that ensures the Project is completed timely and
efficiently in accordance with the Project.

Consultant’s Work.

3.1

3.2

3.3

3.4

Standard. Consultant must perform Services in accordance with the standards of due diligence, care,
and quality prevailing among consultants having substantial experience with the successful furnishing
of Services for projects that are equivalent in size, scope, quality, and other criteria under the Project
and identified in this Agreement.

Licensing. Consultant warrants that:

Consultant currently holds all appropriate and required licenses, registrations and other
approvals necessary for the lawful furnishing of Services (“Approvals”); and

Neither Consultant nor any Subconsultant has been debarted or otherwise legally excluded
from contracting with any federal, state, or local governmental entity ("Debarment").

(1) City is under no obligation to ascertain or confirm the existence or issuance of any
Approvals or Debarments, or to examine Consultant's contracting ability.

(2) Consultant must notify City immediately if any Approvals or Debarment changes
during the Agreement's duration. The failure of the Consultant to notify City as
required will constitute a material default under the Agreement.

Compliance.

Services will be furnished in compliance with applicable federal, state, county and local
statutes, rules, regulations, ordinances, building codes, life safety codes, and other standards
and criteria designated by City.

Consultant must not discriminate against any employee or applicant for employment on the
basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender
identity or expression, genetic characteristics, familial status, U.S. military veteran status or
any disability. Consultant will require any Sub-contractor to be bound to the same
requirements as stated within this section. Consultant, and on behalf of any subcontractors,
warrants compliance with this section.

Coordination; Interaction.

For projects that the City believes requires the coordination of various professional services,
Consultant will work in close consultation with City to proactively interact with any other
professionals retained by City on the Project ("Coordinating Project Professionals").

Subject to any limitations expressly stated in the Project Budget, Consultant will meet to
review the Project, Schedule, Project Budget, and in-progress work with Coordinating
Project Professionals and City as often and for durations as City reasonably considers
necessary in order to ensure the timely work delivery and Project completion.

For projects not involving Coordinating Project Professionals, Consultant will proactively
interact with any other contractors when directed by City to obtain or disseminate timely
information for the proper execution of the Project.

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3.5

Work Product.

a. Ownership. Upon receipt of payment for Services furnished, Consultant grants to City
exclusive ownership of and all copyrights, if any, to evaluations, reports, drawings,
specifications, project manuals, surveys, estimates, reviews, minutes, all "architectural work"
as defined in the United States Copyright Act, 17 U.S.C § 101, ef seg., and other intellectual
work product as may be applicable ("Work Product").

(1) This grant is effective whether the Work Product is on paper (e.g., a "hard copy"),
in electronic format, or in some other form.

2 Consultant warrants, and agrees to indemnify, hold harmless and defend City for,
from and against any claim that any Work Product infringes on third-party
proprietary interests.

b. Delivery. Consultant will deliver to City copies of the preliminary and completed Work
Product promptly as they are prepared.

c City Use.
(1) City may reuse the Work Product at its sole discretion.
(2) In the event the Work Product is used for another project without further

consultations with Consultant, the City agrees to indemnify and hold Consultant
harmless from any claim arising out of the Work Product.

(3) In such case, City will also remove any seal and title block from the Work Product.

Compensation for the Project.

4.2

Compensation. Consultant's compensation for the Project, including those furnished by its
Subconsultants or Subcontractors will not exceed $1,000,000.00 as specifically detailed in Exhibit C

("Compensation").

Change in Scope of Project. The Compensation may be equitably adjusted if the originally
contemplated Scope as outlined in the Project is significantly modified.

a. Adjustments to Compensation require a written amendment to this Agreement and may
tequire City Council approval.
b. Additional services which are outside the Scope of the Project contained in this Agreement

may not be performed by the Consultant without prior written authorization from the City.

c. Notwithstanding the incorporation of the Exhibits to this Agreement by reference, should
any conflict arise between the provisions of this Agreement and the provisions found in the
Exhibits and accompanying attachments, the provisions of this Agreement shall take priority
and govern the conduct of the parties.

Expenses. City will reimburse Consultant for certain out-of-pocket expenses necessarily incurred by
Consultant in connection with this Agreement, without mark-up (the “Reimbursable Expenses”),
including, but not limited to, document reproduction, materials for book preparation, postage,
courier and overnight delivery costs incurred with Federal Express or similar carriers, travel and car
mileage, subject to the following:

a Mileage, airfare, lodging and other travel expenses will be reimbursable only to the extent
these would, if incurred, be reimbursed to City of Glendale personnel under its policies and
procedures for business travel expense reimbursement made available to Consultant for
review prior to the Agreement’s execution, and which policies and procedures will be
furnished to Consultant;

b. The Reimbursable Expenses in this section are approved in advance by City in writing; and

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c The total of all Reimbursable Expenses paid to Consultant in connection with this
Agreement will not exceed the “not to exceed” amount identified for Reimbursable Services
in the Compensation.

5. Billings and Payment.
5.1 Applications.
a. Consultant will submit monthly invoices (each, a "Payment Application”) to City's Project
Managet and City will remit payments based upon the Payment Application as stated below.
b. The period covered by each Payment Application will be one calendar month ending on the
last day of the month.
5.2 Payment.
a. After a full and complete Payment Application is received, City will process and remit
payment within 30 days.
b. Payment may be subject to or conditioned upon City's receipt of:
(1) Completed work generated by Consultant and its Subconsultants; and
(2) Unconditional waivers and releases on final payment from all Subconsultants as City

may reasonably request to assure the Project will be free of claims arising from
required performances under this Agreement.

53 Review and Withholding. City's Project Manager will timely review and certify Payment Applications.

a. If the Payment Application is rejected, the Project Manager will issue a written listing of the
items not approved for payment.

b. City may withhold an amount sufficient to pay expenses that City reasonably expects to incur
in correcting the deficiency or deficiencies rejected for payment.

6. Termination.

6.1 For Convenience. City may terminate this Agreement for convenience, without cause, by delivering
a written termination notice stating the effective termination date, which may not be less than 15
days following the date of delivery.

a. Consultant will be equitably compensated for Services furnished prior to receipt of the
termination notice and for reasonable costs incurred.

b. Consultant will also be similarly compensated for any approved effort expended, and
approved costs incurred, that are directly associated with Project closeout and delivery of the
required items to the City.

6.2 For Cause. City may terminate this Agreement for cause if Consultant fails to cure any breach of this
Agreement within seven days after receipt of written notice specifying the breach.

a. Consultant will not be entitled to further payment until after City has determined its damages.
If City's damages resulting from the breach, as determined by City, are less than the equitable
amount due but not paid Consultant for Services furnished, City will pay the amount due to
Consultant, less City's damages, in accordance with the provisions of Sec. 5.

b. If City's direct damages exceed amounts otherwise due to Consultant, Consultant must pay
the difference to City immediately upon demand; however, Consultant will not be subject to
consequential damages more than $2,000,000 or the amount of this Agreement, whichever
is greater.

7. Conflict. Consultant acknowledges this Agreement is subject to A.R.S. § 38-511, which allows for
cancellation of this Agreement in the event any person who is significantly involved in initiating, negotiating,

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securing, drafting, or creating the Agreement on City's behalf is also an employee, agent, or consultant of any
other party to this Agreement.

Insurance. For the duration of the term of this Agreement, Consultant shall procure and maintain insurance
against claims for injuries to persons or damages to property which may arise from or in connection with the
performance of all tasks or work necessary to complete the Project as herein defined. Such insurance shall
covet Consultant, its agent(s), representative(s), employee(s) and any subcontractors.

8.1 Minimum Scope and Limit of Insurance. Coverage must be at least as broad as:

Commercial General Liability (CGL): Insurance Services Office Form CG 00 01, including
ptoducts and completed operations, with limits of no less than $2,000,000 per occurrence
for bodily injury, personal injury, and property damage. If a general aggregate limit applies,
cither the general aggregate limit shall apply separately to this project/location or the general
aggregate limit shall be twice the required occurrence limit.

Automobile Liability: Insurance Services Office Form Number CA 0001 covering Code 1
(any auto), with limits no less than $2,000,000 per accident for bodily injury and property
damage.

Professional Liability. Consultant must maintain a Professional Liability insurance covering
errors and omissions arising out of the work or services performed by Consultant, or anyone
employed by Consultant, or anyone for whose acts, mistakes, errors and omissions
Consultant is legally liability, with a liability insurance limit of $2,000,000 for each claim and
a $4,000,000 annual aggregate limit.

Worker’s Compensation: Insurance as required by the State of Arizona, with Statutory
Limits, and Employers’ Liability insurance with a limit of no less than $2,000,000 per
accident for bodily injury or disease.

8.2 Indemnification.

To the fullest extent permitted by law, Consultant must defend, indemnify, and hold
hatmless City and its elected officials, officers, employees and agents (each, an "Indemnified
Party," collectively, the "Indemnified Parties") for, from, and against any and all claims,
demands, actions, damages, judgments, settlements, personal injury (including sickness,
disease, death, and bodily harm), property damage (including loss of use), infringement,
governmental action and all other losses and expenses, including attorneys’ fees and litigation
expenses (each, a "Demand or Expense" collectively "Demands or Expenses") asserted by a
third-party (.e. a person or entity other than City or Consultant) and that arises out of or
results from the breach of this Agreement by the Consultant or the Consultant’s negligent
actions, errors or omissions (including any Subconsultant or Subcontractor or other person
or firm employed by Consultant), whether sustained before or after completion of the
Project.

This indemnity and hold harmless provision applies even if a Demand or Expense is in part
due to the Indemnified Party's negligence or breach of a responsibility under this Agreement,
but in that event, Consultant will be liable only to the extent the Demand or Expense results
from the negligence or breach of a responsibility of Consultant or of any person or entity
for whom Consultant is responsible.

Consultant is not required to indemnify any Indemnified Parties for, from, or against any
Demand or Expense resulting from the Indemnified Party's sole negligence or other fault
solely attributable to the Indemnified Party.

8.3 Other Insurance Provisions. The insurance policies required by the Section above must contain, or

be endorsed to contain the following insurance provisions:

The City, its officers, officials, employees and volunteers ate to be covered as
additional insureds of the CGL and automobile policies for any liability arising from or in

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8.4

8.5

8.6

8.7

8.8

connection with the performance of all tasks or work necessary to complete the Project as
herein defined. Such liability may arise, but is not limited to, liability for materials, parts or
equipment furnished in connection with any tasks, ot work performed by Consultant or on
its behalf and for liability arising from automobiles owned, leased, hired or borrowed on
behalf of the Consultant. General liability coverage can be provided in the form of an
endorsement to the Consultant’s existing insurance policies, provided such endorsement is
at least as broad as ISO Form CG 20 10, 11 85 or both CG 20 10 and CG 23 37, if later

revisions are used.

b. For any claims related to this Project, the Consultant’s insurance coverage shall be
primary insurance with respect to the City, its officers, officials, employees, and volunteers.
Any insurance ot self-insurance maintained by the City, its officers, officials, employees or
volunteers shall be in excess of the Consultant’s insurance and shall not contribute with it.

c, Each insurance policy required by this Section shall provide that coverage shall not be
canceled, except after providing notice to the City.

Acceptability of Insurers. Insurance is to be placed with insurers with a current A.M. Best rating of
no less than A: VII, unless the Consultant has obtained prior approval from the City stating that a
non-conforming insurer is acceptable to the City.

Waiver of Subrogation. Consultant hereby agrees to waive its rights of subrogation which any
insurer may acquire from Consultant by virtue of the payment of any loss. Consultant agrees to
obtain any endorsement that may be necessary to affect this waiver of subrogation. The Workers’
Compensation Policy shall be endorsed with a waiver of subrogation in favor of the City for all work
performed by the Consultant, its employees, agent(s) and subcontractor(s).

Verification of Coverage. Within 15 days of the Effective Date of this Agreement, Consultant shall
furnish the City with original certificates and amendatory endorsements, or copies of any applicable
insurance language making the coverage required by this Agreement effective. All certificates and
endorsements must be received and approved by the City before work commences. Failure to obtain,
submit or secure the City’s approval of the required insurance policies, certificates or endorsements
prior to the City’s agreement that work may commence shall not waive the Consultant’s obligations
to obtain and verify insurance coverage as otherwise provided in this Section. The City reserves the
tight to require complete, certified copies of all required insurance policies, including any
endorsements or amendments, required by this Agreement at any time during the Term stated herein.

Consultant’s failure to obtain, submit or secure the City’s approval of the required insurance policies,
certificates or endorsements shall not be considered a Force Majeure or defense for any failure by
the Consultant to comply with the terms and conditions of the Agreement, including any schedule
for performance or completion of the Project.

Subcontractors. Consultant shall require and shall verify that all subcontractors maintain insurance
meeting all requirements of this Agreement.

Special Risk or Circumstances. The City reserves the right to modify these insurance requirements,
including any limits of coverage, based on the nature of the risk, prior experience, insurer, coverage
or other circumstances unique to the Consultant, the Project or the insurer.

E-verify, Records and Audits. To the extent applicable under A.R.S. § 41-4401, the Consultant warrants
their compliance and that of its subconsultants with all federal immigration laws and regulations that relate to
their employees and compliance with the E-verify requirements under A.R.S. § 23-214(A). The Consultant or
subconsultant’s breach of this warranty shall be deemed a material breach of the Agreement and may result
in the termination of the Agreement by the City under the terms of this Agreement. The City retains the legal
right to randomly inspect the papers and records of the other party to ensure that the other party is complying
with the above-mentioned warranty. The Consultant and subconsultant warrant to keep their respective
papers and records open for random inspection during normal business hours by the other party. The parties
shall cooperate with the City’s random inspections, including granting the inspecting patty entry rights onto

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10.

11.

12.

13.

their respective properties to perform the random inspections and waiving their respective rights to keep such
papers and records confidential.

No Boycott of Israel. To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the parties hereby
certify that they are not currently engaged in, and agree for the duration of the Agreement to not engage in, a
boycott of goods or services from Israel, as that term is defined in A.R.S § 35-393.

Uyghur Forced Labor Prevention Act (UFLPA). Consultant certifies that it does not currently, and during
the term of this Agreement, will not use:

the forced labor of ethnic Uyghurs in the People’s Republic of China;

b. any goods or services produced by the forced labor of ethnic Uyghurs in the People’s
Republic of China; and
c. any contractors, subcontractors or suppliers that use the forced labor or any goods or

services produced by the forced labor of ethnic Uyghurs in the People’s Republic of China.

Attestation of PCI Compliance. When applicable, the Consultant will provide the City annually with a
Payment Card Industry Data Security Standard (PCI DSS) attestation of compliance certificate signed by an
officer of Consultant with oversight responsibility.

Notices.
13.1 A notice, request or other communication that is required or permitted under this Agreement (each
a "Notice") will be effective only if:
The Notice is in writing; and

b. Delivered in person or by overnight courier service (delivery charges prepaid), certified or
registered mail (return receipt requested).

c. Notice will be deemed to have been delivered to the petson to whom it is addressed as of
the date of receipt, if:

(1) Received on a business day before 5:00 p.m. at the address for Notices identified
for the Party in this Agreement by U.S. Mail, hand delivery, or overnight courier

service; or
(2) As of the next business day after receipt, if received after 5:00 p.m.
d. The burden of proof of the place and time of delivery is upon the Party giving the Notice.
e. Digitalized signatures and copies of signatures will have the same effect as original signatures.

13,2 Representatives.

a. Consultant. Consultant's representative (the "Consultant's Representative") authorized to
act on Consultant's behalf with respect to the Project, and his or her address for Notice
delivery is:

The Arizona Humane Society
c/o Tracey Miiller
tmiller@azhumane.org
602-997-7585

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14.

15.

City. City's representative ("City's Representative") authorized to act on City's behalf, and
his or her address for Notice delivery is:

City of Glendale

c/o Eva Pierce

5970 W. Brown Street, Suite 210
Glendale, Arizona 85301
epierce@glendaleaz.com

With required copy to:

City Manager City Attorney

City of Glendale City of Glendale

5850 West Glendale Avenue 5850 West Glendale Avenue
Glendale, Arizona 85301 Glendale, Arizona 85301

Concurrent Notices.

(1) All notices to City's representative must be given concurrently to City Manager and
City Attorney.
(2) A notice will not be deemed to have been received by City's representative until the

time that it has also been received by the City Manager and the City Attorney.

(3) City may appoint one or more designees for the purpose of receiving notice by
delivery of a written notice to Consultant identifying the designee(s) and their
respective addresses for notices.

Changes. Consultant or City may change its representative or information on Notice, by
giving Notice of the change in accordance with this section at least ten days prior to the
change.

Financing Assignment. City may assign this Agreement to any City-affiliated entity, including a non-profit
corporation or other entity whose primary purpose is to own or manage the Project.

Entire Agreement; Survival; Counterparts; Signatures.

15.1

15.2

Integration. This Agreement contains, except as stated below, the entire agreement between City
and Consultant and supersedes all prior conversations and negotiations between the parties regarding
the Project or this Agreement.

Neither Party has made any representations, warranties or agreements as to any matters
concerning the Agreement's subject matter.

Representations, statements, conditions, or warranties not contained in this Agreement will
not be binding on the parties.

The solicitation, any addendums and the response submitted by the Contractor are
incorporated into this Agreement as if attached hereto. Any Contractor response modifies
the original solicitation as stated. Inconsistencies between the solicitation, any addendums
and the response or any excerpts attached as Exhibit A and this Agreement will be resolved
by the terms and conditions stated in this Agreement.

Interpretation.

The parties fairly negotiated the Agreement's provisions to the extent they believed necessary
and with the legal representation they deemed appropriate.

The parties are of equal bargaining position and this Agreement must be construed equally
between the parties without consideration of which of the parties may have drafted this
Agreement.

The Agreement will be interpreted in accordance with the laws of the State of Arizona.

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16.

17.

18.

19.

15.3

15.4

15.5

15.6

15.7

Term.

16.1

16,2

Survival. Except as specifically provided otherwise in this Agreement, each warranty, representation,
indemnification and hold harmless provision, insurance requirement, and every other right, remedy
and responsibility of a Party, will survive completion of the Project, or the earlier termination of this
Agreement.

Amendment. No amendment to this Agreement will be binding unless in writing and executed by
the parties. Electronic signature blocks do not constitute execution for purposes of this Agreement.
Any amendment may be subject to City Council approval.

Remedies. All rights and remedies provided in this Agreement ate cumulative and the exercise of
any one or more right or remedy will not affect any other rights or remedies under this Agreement
or applicable law.

Severability. If any provision of this Agreement is voided or found unenforceable, that determination
will not affect the validity of the other provisions, and the voided or unenforceable provision will be
reformed to conform with applicable law.

Counterparts. This Agreement may be executed in counterparts, and all counterparts will together
comprise one instrument.

Extensions. The term of this Agreement commences upon the effective date and continues for a
one year initial period. The City may, at its option and with the approval of the Consultant, extend
the term of this Agreement an additional four years, on an annual basis. Consultant will be notified
in writing by the City of its intent to extend the Agreement period at least thirty (30) calendar days
ptior to the expiration of the original or any extension period. Price adjustments will only be reviewed
prior to the City exercising its extension and may be a determining factor for any extension. There
are no automatic extensions or renewals of this Agreement.

Extension for Procurement Process. Upon the expiration of the Term of this Agreement, including
the initial term and any renewals, at the City’s sole discretion, this Agreement may be extended on a
month-to-month basis for a maximum of six (6) months to allow for the City to complete its
procurement process to select a vendor to provide the services/materials similar to those provided
under this Agreement. The City will notify the Contractor in writing of its intent to extend the
Agreement at least thirty (30) calendar days prior to the expiration of the Term. Any extension
provided under this subsection will continue under the same terms and conditions as in effect
immediately prior to the expiration of the then-current term.

Dispute Resolution. Any controversy or claim arising out of or relating to this contract, or the breach
thereof, shall be settled by arbitration administered according to the American Arbitration Association’s
Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any
court having jurisdiction thereof.

Cooperative Use of Contract. This agreement may be extended for use by other governmental agencies
and political subdivisions of the State. Any such usage by other entities must be in accord with the ordinances,
charter, rules and regulations of the respective entity and the approval of the Contractor and City. For a list
of SAVE members, click on the following link: http: / /www.mesaaz.zov / business / purchasing / save

Exhibits. The following exhibits, with reference to the term in which they are first referenced, are
incorporated by this reference.

Exhibit A Project
Exhibit B Scope of Work
Exhibit C Compensation

(Signatures appear on the following page.)

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The parties enter into this Agreement effective as of the date shown above.

ATTEST:

Julie K. Bower (SEAL)
City Clerk

APPROVED AS TO FORM:

Michael D. Bailey
City Attorney

City of Glendale,
an Arizona municipal corporation

By: Kevin R. Phelps
Its: Interim City Manager

The Arizona Humane Society,
an Arizona non-profit corporation

V4 “
eercexe Wile
By: Tracey Miilfer
Its: Director of Fit Operations

01/28/2025

EXHIBIT A
Professional Services Agreement

PROJECT

PROJECT SERVICES
Veterinary and sheltering services for injured or abandoned animals.

OBJECTIVES

1. Establish a partnership with reliable service providers to address animal control needs, including support for the
Glendale Police Department (GPD).

2. Ensure humane care and housing for stray, injured, or abandoned animals.

3. Provide efficient and sanitary removal and disposal of dead animals within Glendale city limits.

4. Comply with Glendale City Code Section 6 and Maricopa County Health Department standards.

SCOPE OF WORK
Veterinary and Sheltering Services

A. Sick and Injured Animals

* Response Time: Within one (1) hour of notification.

+ Availability: Seven days a week, from 8:00 AM to 7:00 PM. After-hours calls directed to an Emergency Animal
Clinic (EAC).

* Cost Responsibility: Contractor seeks reimbursement from animal owners for medical and kennel costs. City
payment limited to the annual agreed amount.

B. Animal Cruelty Investigations

* The contractor shall provide custody and care for animals involved in cruelty investigations. For custody periods
exceeding 45 days, the City will compensate the contractor at a rate of $50 per day per animal. ‘The City will pursue
restitution for these costs from the animal’s owner(s).

C. Welfare Seizures
* Address animals in distress due to neglect, abandonment, or owner incapacity. Collaborate with Glendale Police

for animal seizure.

D. Hoarding Situations
* Secure, transport, and treat animals from hoarding situations authorized by GPD or citizens.

E. Voluntary Surrenders
» Accept voluntary surrenders transported by owners to the Contractotr’s shelter.

CONTRACTOR REQUIREMENTS

1. Experience: Minimum of three (3) consecutive years of providing similar services.
2. Licensing: Maintain all required Federal, State, County, and Local licenses.

3. Accessibility: Provide a local office with a 24-hour emergency contact number.

4, Equipment: Display company identification on all service vehicles.

5. Performance Monitoring: Adhere to OSHA standards and resolve complaints
within three (3) hours.

See the attached Exhibit B.

EXHIBIT B
Professional Services Agreement

SCOPE OF WORK

EXHIBIT B

City of Glendale CITY OF GLENDALE
Procurement Division

Solicitation Number: RFP 25-37 / 42500055 5970 West Brown Street
ANIMAL CONTROL, SHELTERING, Suite 210 ;
AND DEAD ANIMAL DISPOSAL SERVICES Glendale, Arizona 85302

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Qaw

Glendale

Offerors to complete this Response Workbook and submit with their response to this RFP.

COVER SHEET
OFFEROR NAME: = Arizona Humane Society

OFFEROR ADDRESS: 1521 W. Dobbins Rd. Phoenix AZ 85040

EXHIBIT B

Solicitation Number: RFP 25-37 / 42500055 70 W
G ANIMAL CONTROL, SHELTERING, ew Suite 210
Glendale AND DEAD ANIMAL DISPOSAL SERVICES Glendale, Arizona 85302

QFFER SHEET (Must be printed, signed and returned upon completion)

Offeror certifies that they have read, understand, and will fully and faithfully comply with this solicitation, its
attachments and any referenced documents. Offeror also certifies that the prices offered were
independently developed without consultation with any of the other Offerors or potential Offerors.

02/04/25 Arizona Humane Society
Date Legal Company Name

Tracey Miiller : Director of Field Operations
Printed Name (Authorized Signatory) Job Title

Offeror Certifies it is a (check only one): [XJ Proprietorship [] Partnership (1 Corporation

tmiiller@azhumane.org 1521 W. Dobbins Rd
Email Address Mailing Street Address
(602)997-7585 Phoenix AZ 85040
Phone Number City, State & Zip Code

Questions regarding this offer should be directed to (if different from above):

Contact Name Phone Number Email Address

FEDERAL TAXPAYER ID NUMBER (Required): _86-0135567

OFFEROR IS A MINORITY OR WOMEN OWNED BUSINESS: [1] Yes EX] No
DO YOU HAVE AN ARIZONA TRANSACTION PRIVILEGE TAX (TPT) LICENSE?

&] Yes, Number 07495465 Tax Rate: OR [[] No, not required to have an Arizona TPT License

CONFLICT OF INTEREST (SPECIAL NOTICES):

XJ No, | do not have a conflict of interest [1] Yes, | have a conflict of interest and response includes the
disclosure required (see Exhibit 1, Item #3)

ACKNOWLEDGEMENTS: By signing this Offer Sheet and submitting the accompanying
solicitation response, Offeror is certifying that they have read, understand, and agree to comply
with all required terms and conditions provided in the EXHIBITS PACKAGE and checked off
below. Failure to provide this acknowledgement will result in disqualification.

J Exhibit 1 - Special Notices X] Exhibit 2— RFP Standard Terms and Conditions
Exhibit 3 - insurance Requirements

Authorized Signature - Print this form and sign above

EXHIBIT B

City of Glendale | CITY OF GLENDALE
Solicitation Number: RFP 25-37/ 42500055 ——| Poel al

= ANIMAL CONTROL, SHELTERING, Suite 210
Glendale AND DEAD ANIMAL DISPOSAL SERVICES Glendale, Arizona 85302
= a = J
REQUIRED RESPONSES:

Offeror’s answers to the following questions will comprise the Offeror’s response to this RFP. It
should be noted that all attachments or exhibits prepared by the City and referenced herein are
incorporated by reference into the Offeror’s response and shall be included in a final contract with
the successful Offeror. Information prepared by the Offeror and submitted with their proposal
May be incorporated into a final contract (for example program offerings, curriculum, key
personnel, or performance metrics).

1. Experience, Proven Performance and Qualifications

1.1.

Introduce your company, highlight your ability and willingness to meet or exceed
the specifications and requirements of this RFP, and explain why your firm is most
qualified.

Since 1957, the Arizona Humane Society (AHS) has fostered the belief that every
pet deserves a good life. With a vision to end animal suffering, we rescue, heal,
adopt and advocate for sick, injured and abused animals.

What once began as a small shelter established by a compassionate group of
volunteers has since grown to become the state's largest animal welfare and
protection agency, as well as the state’s designated responder for animals in
distress during natural disasters.

Nina Mason Pulliam Campus for Compassion

Adoptions - Veterinary Clinic - Emergency Animal Medical Technicians™ - Retail
1521 W. Dobbins Rd., Phoenix, AZ 85041

602.997.7585

Sunnyslope Campus

Veterinary Clinic

9226 N. 13th Avenue/ 1311 W. Hatcher Road, Phoenix, AZ 85021
602.997.7585

Papago Park Campus

Animal Assistance by Appointment - Adoptions -
Trauma Hospital - Retail

§501 E. Van Buren St., Phoenix AZ 85008

The Arizona Humane Society has been in operation since 1957. The Emergency
Animal Medical Technician (EAMT) team started in 2002.

We are a 501c3 that is governed by a Board of Directors

Mission

Every pet deserves a good life. With a vision to end animal suffering, we rescue,
heal, adopt and advocate for sick, injured and abused animals.

EXHIBIT B

City of Glendale cca Se tee

( Solicitation Number: RFP 25-37 / 42500055 vision
G ANIMAL CONTROL, SHELTERING, 9970 Westie
Glendale AND DEAD ANIMAL DISPOSAL SERVICES Glendale, Arizona 85302

Vision
End animal suffering, homelessness and needless euthanasia.

Values
Innovation. Compassion. Excellence.

Scope of Services provided are as follows:

On scene animal cruelty investigations to include; scene photos, before/after
photos of the animal(s), videos of scene and animals as well as clear and concise
written reports submitted to detectives for prosecution.

Provide testimony in court cases. (Civil seizure hearings, trials, restitution hearings)
Education and resources for citizens including spay/neuter vouchers, low-cost vet
referrals, and multiple sequences to gain compliance for minor issues.

Medical assessments and stabilization in the field.

Transportation to our Trauma Hospital that features state-of-the-art medical
equipment, including digital x-ray machines, in-house diagnostic equipment,
orthopedic instruments and dental equipment. These tools allow AHS to provide
prompt medical and surgical attention to thousands of animals each year.
Impoundment of animals legally seized by police officers, as space allows. To
include cruelty and welfare seizures.

AHS maintains the only radio-equipped emergency ambulance fleet for sick and
injured stray animals in the Valley.

1.2. Please provide details of similar contracts held within the last five (5) years that
your organization has successfully managed.

We currently offer the same scope of work/services to nine (9) other police
jurisdictions in the Valley. They are: Buckeye, Chandler, Gilbert, Goodyear,
Phoenix, Queen Creek, Scottsdale, Tempe and Luke Air Force Base. We have
also been serving the city of Glendale in this capacity since 2016

1.3. Describe your staff qualifications, including certifications, training, and experience
related to animal control, sheltering, and disposal services.

AHS employees multiple Veterinarians who are all licensed in the state of Arizona.

AHS has 13 EAMTs who have had a minimum of 12 weeks on the job training with
a Field Training Investigator. EAMTs are certified Animal Cruelty Investigators
from Colorado State University, which requires 120 hours of classroom time.

Each Investigator has been trained in state and local city ordinances for each city
we contract with. They write detailed reports that are submitted for both
misdemeanor and felony charges as well as testify in court for trials and seizure
hearings.

EXHIBIT B

= City of Glendale CITY OF GLENDALE
Solicitation Number: RFP 25-37 / 42500055 parolees eramnouent
= ANIMAL CONTROL, SHELTERING, Suite 210 ,
Glendale AND DEAD ANIMAL DISPOSAL SERVICES Glendale, Arizona 85302

1.4. How does you organization ensure compliance with local, state, and federal
regulations regarding animal control and disposal services?

The Arizona Humane Society does not preform the job functions of animal control
officers or disposal services.

We do however provide the following:

Medical assessments and stabilization in the field.

AHS maintains the only radio-equipped emergency ambulance fleet for sick and
injured stray animals in the Valley.

1.5. Explain your familiarity with Glendale City Code Section 6 and Maricopa County
Health Department standards.

Investigators are familiar with and proficient in the Glendale City Code section 6,
as we have been working in the City since 2016. Since we do not enfore County
ordinances and do not preform the function of an ACO, we are not familiar with the
health stadards.

2. Method and Approach

2.1. Explain your standard operating procedures for responding to stray or injured
animal pickup calls, including response times and coordination with the City.

AHS is not available 24/7. Our work hours are from 8a-6p, seven days a week.
Holiday hours vary.

Response to scenes will be determined on severity of the case, current call volume
and manpower. All attempts will be made to respond to the scene within a timely

EXHIBIT B

City of Glendale ~ CITYOFGLENDALE |
Procurement Division

Solicitation Number: RFP 25-37 / 42500055
ANIMAL CONTROL, SHELTERING, SATO Wels Bros Sizeet,

Glendale AND DEAD ANIMAL DISPOSAL SERVICES Glendale, Arizona 85302

2.2.

2.3.

2.4.

2.5.

manner. If after hours or an EAMT is unavailable animals can be dropped off at
any Emergency Animal Clinic (EAC). AHS will pick these animals up the next day.

All sick and injured animals will be taken to our Trauma Hospital for treatment.
AHS treats the following animals: dogs, cats, birds and reptiles. We do not treat
livestock. EAMTs are also trained in the capture of wildlife and will transport those
animals to our partners who specialize in their species.

How do you ensure efficient and effective communication with City staff, residents,
and other stakeholders.

We have meet with and maintained a working relationship with the city
stakeholders responsible for dealing with animal incidents. We operate our own
dispatch center where citizens can call during regular business hours and citizens
can email us directly through our dispatch center.

Describe your approach to tracking and reporting incidents, including bite
investigations, rabies exposure, and euthanasia cases.

AHS does not intake bite cases therefore we do not have a reporting mechanism in
place for those types of calls or potential rabies exposure cases. We do track all of
our calls for service in an animal related computer progam called Chameleon that
tracks, calls for service, intakes and outcomes of all animals.

Provide details on your proposed methodology for coordinating with Maricopa
County Animal Care and Control.

AHS currently works directly with MCACC. If we come across a call for service
that would fit their scope of work we call them and visa versa.

How do you handle dead animal removal and disposal in compliance with local and
state regulations?

We do not offer this service and refer citizens to dead animal pick up.

References and past Performance

3.1.

Provide a list of four (4) client references from other public entities for whom you
have provided the services as described in this solicitation over the last four (4)
years. Do not include references from employees, boards, commissions or
representatives or employees of the City. Include company name, address, phone
number, email, contact name, description of services provided.

Reference #1:

Commander Amy Smith
Phoenix Police Department

EXHIBIT B
City of Glendale CITY OF GLENDALE |
Procurement Division

|
Solicitation Number: RFP 25-37 / 42500055 | sertlwest Bomsume |

| SJ ANIMAL CONTROL, SHELTERING, Suite 210
Glendale AND DEAD ANIMAL DISPOSAL SERVICES Glendale, Arizona 85302
602.262.7990
Amy.Smith@phoenix.gov

3.2.

3.3,

Rescue and Ambulance Services as well as conduct animal cruelty investigations
in the City of Phoenix

Reference #2

Lt. Nicole Vasey

Chandler Police Department

480.782.4570

Nicole. Vasey@chandileraz.gov

Rescue and Ambulance Services as well as conduct animal cruelty investigations
in the City of Chandler

Reference #3:

Officer Colby Potter

Gilbert Police Department

480.635.7470

Colby.Potter@gilbertaz.gov

Rescue and Ambulance Services as well as conduct animal cruelty investigations

in the City of Gilbert
Reference #4

Ben Fisk

Scottsdale Police Department

480.312.5256

BFisk@scottsdaleaz.gov

Rescue and Ambulance Services as well as conduct animal cruelty investigations
in the City of Scottsdale

Describe any challenges you have faced in past contracts and how you addressed
them to achieve successful outcomes.

1. Officers requesting AHS response while on scene. AHS Investigators have
assigned calls daily and when we are asked to respond to a call that is not
currently on our board, we assess which Investigator is closest and re-route them
to the officer's request for service.

2. Not having space in the shelter to bring in all abandoned animals or multiple
animals from a hoard case. Should this occur, and the animals are not critical, we
will feed and water in place and return to the residence as many times as
necessary until all animals are removed.

Provide examples of performance metrics or data demonstrating the success of
your services in past contracts.

EXHIBIT B

( ay Solicitation Number: RFP 25-37 / 42500055 B
, ANIMAL CONTROL, SHELTERING, alienate Reta
Glendale AND DEAD ANIMAL DISPOSAL SERVICES Glendale, Arizona 85302

Examples are from calendar year 2024

City of Phoenix:

Total calls for service = 11,338

Cruelty Investigations = 7,548

Sick and Injured Animals picked up = 3,225

Seized animals = 971

Calls for service are calls that a uniformed officer did not have to respond to and
allowed them to answer other calls for service

City of Chandler

Total calls for service = 823

Cruelty Investigations = 438

Sick and Injured Animals picked up = 362

Seized animals = 89

Calls for service are calls that a uniformed officer did not have to respond to and
allowed them to answer other calls for service

City of Glendale

Total calls = 1,519

Cruelty Investigations = 1,032

Sick & Injured Animals picked up = 420

Seized animals = 216

Calls for service are calls that a uniformed officer did not have to respond to and
allowed them to answer other calls for service

Responsiveness to RFP

4.1.

4.2.

4.3.

Did you address all elements outlined in the Scope of Work? If any are excluded,
please explain.

| have addressed all the elements

Are you able to meet the specified service hours and response times outlined in
the RFP?

AHS is not available 24/7. Our work hours are from 8a-6p, seven days a week.
Holiday hours vary.

Provide a detailed explanation of how your pricing aligns with the services
requested.

| was able to pull the numbers of seized animals from 2020 through 2024. Below is
the breakdown: