Agreement with HG Technologies

City of Glendale — Regular Meeting (2025-06-10)

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5/10/2023 
C      
SOFTWARE SERVICES AGREEMENT 
THE CITY OF GLENDALE, ARIZONA 
AND 
HG TECHNOLOGIES, INC DBA HIGHERGROUND, INC.      
 
This Services Agreement ("Agreement") is entered into and effective between the CITY OF GLENDALE, an 
Arizona municipal corporation ("City") and HG Technologies, Inc dba HigherGround, Inc. , a California      
corporation, ("Consultant") as of the _____ day of _________________, 2025 (“Effective Date”). 
RECITALS 
A. 
City intends to undertake a project for the benefit of the public and with public funds (the "Project"); 
B. 
City desires to retain the professional services of Consultant to perform certain specific duties and produce 
the specific work as set forth in the attached Exhibit A, Project/Scope of Work (“Scope”); 
C. 
Consultant desires to provide City with services (“Services”) consistent with industry-best practices and the 
standards set forth in this Agreement, in order to complete the Project; and 
D. 
City and Consultant desire to memorialize their agreement with this document. 
AGREEMENT 
 
The parties hereby agree as follows: 
 
1. 
Consultant’s Work. 
1.1 
Services.  Consultant will provide all Services necessary to assure the Project is completed timely 
and efficiently consistent within Project requirements,  
Standard.  Consultant must perform Services in accordance with the standards of due diligence, 
care, and quality prevailing among consultants having substantial experience with the successful 
furnishing of Services for projects that are equivalent in size, scope, quality, and other criteria under 
the Project and identified in this Agreement. 
1.2 
Licensing.  Consultant warrants that: 
a. 
Consultant currently holds all appropriate and required licenses, registrations and other 
approvals necessary for the lawful furnishing of Services ("Approvals"); and 
b. 
Neither Consultant nor any Subconsultant has been debarred or otherwise legally excluded 
from contracting with any federal, state, or local governmental entity ("Debarment"). 
(1) 
City is under no obligation to ascertain or confirm the existence or issuance of any 
Approvals or Debarments, or to examine Consultant's contracting ability. 
(2) 
Consultant must notify City immediately if any Approvals or Debarment changes 
during the Agreement's duration. The failure of the Consultant to notify City as 
required will constitute a material default under the Agreement. 
1.3 
Compliance.   
a. 
Services will be furnished in compliance with applicable federal, state, county and local 
statutes, rules, regulations, ordinances, building codes, life safety codes, and other 
standards and criteria designated by City. 
b. 
Consultant must not discriminate against any employee or applicant for employment on 
the basis of race, color, religion, sex, national origin, age, marital status, sexual orientation, 
gender identity or expression, genetic characteristics, familial status, U.S. military veteran

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status or any disability. Consultant will require any Sub-contractor to be bound to the same 
requirements as stated within this section. Consultant, and on behalf of any subcontractors, 
warrants compliance with this section.  
2. 
Compensation for the Project. 
2.1 
Compensation.  Consultant's compensation for the Project, including those furnished by its 
Subconsultants or Subcontractors will not exceed $133,056 as specifically detailed in Exhibit B 
("Compensation"). 
2.2 
Change in Scope of Project.  The Compensation may be equitably adjusted if the originally 
contemplated Scope as outlined in the Project is significantly modified. 
a. 
Adjustments to Compensation require a written amendment to this Agreement and may 
require City Council approval. 
b. 
Additional services which are outside the Scope of the Project contained in this Agreement 
may not be performed by the Consultant without prior written authorization from the City. 
c. 
Notwithstanding the incorporation of the Exhibits to this Agreement by reference, should 
any conflict arise between the provisions of this Agreement and the provisions found in 
the Exhibits and accompanying attachments, the provisions of this Agreement shall take 
priority and govern the conduct of the parties. 
3. 
Billings and Payment. 
3.1 
Applications. 
a. 
Consultant will submit invoices (each, a "Payment Application") directly to 
glendalepolicepayables@glendaleaz.com and City will remit payments based upon the 
Payment Application as stated below. 
3.2 
Payment. 
a. 
After a full and complete Payment Application is received, City will process and remit 
payment within 30 days. 
4. 
Termination. 
4.1 
For Convenience.  City may terminate this Agreement for convenience, without cause, by 
delivering a written termination notice stating the effective termination date, which may not be less 
than 15 days following the date of delivery. 
a. 
Consultant will be equitably compensated for Services furnished prior to receipt of the 
termination notice and for reasonable costs incurred. 
b. 
Consultant will also be similarly compensated for any approved effort expended, and 
approved costs incurred, that are directly associated with Project closeout and delivery of 
the required items to the City. 
4.2 
For Cause.  City may terminate this Agreement for cause if Consultant fails to cure any breach of 
this Agreement within seven days after receipt of written notice specifying the breach. 
a. 
Consultant will not be entitled to further payment until after City has determined its 
damages. If City's damages resulting from the breach, as determined by City, are less than 
the equitable amount due but not paid Consultant for Services furnished, City will pay the 
amount due to Consultant, less City's damages, in accordance with the provisions of Sec. 5. 
b. 
If City's direct damages exceed amounts otherwise due to Consultant, Consultant must pay 
the difference to City immediately upon demand; however, Consultant will not be subject 
to consequential damages more than $1,000,000 or the amount of this Agreement, 
whichever is greater.

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5. 
Conflict.  Consultant acknowledges this Agreement is subject to A.R.S. § 38-511, which allows for 
cancellation of this Agreement in the event any person who is significantly involved in initiating, 
negotiating, securing, drafting, or creating the Agreement on City's behalf is also an employee, agent, or 
consultant of any other party to this Agreement. 
6. 
E-verify, Records and Audits. To the extent applicable under A.R.S. § 41-4401, the Consultant warrants 
its compliance and that of its Subconsultants with all federal immigration laws and regulations that relate to 
their employees and compliance with the E-verify requirements under A.R.S. § 23-214(A). The Consultant 
or Subconsultant’s breach of this warranty shall be deemed a material breach of the Agreement and may 
result in the termination of the Agreement by the City under the terms of this Agreement. The City retains 
the legal right to randomly inspect the papers and records of the other party to ensure that the other party is 
complying with the above-mentioned warranty. The Consultant and Subconsultant warrant to keep their 
respective papers and records open for random inspection during normal business hours by the other party. 
The Consultant and Subconsultant shall cooperate with the City’s random inspections, including granting 
the City entry rights onto their respective properties to perform the random inspections and waiving their 
respective rights to keep such papers and records confidential. 
7.  
No Boycott of Israel.  To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the parties hereby 
certify that they are not currently engaged in, and agree for the duration of the Agreement to not engage in, 
a boycott of goods or services from Israel, as that term is defined in A.R.S § 35-393. 
8. 
Uyghur Forced Labor Prevention Act (UFLPA). Consultant certifies that it does not currently, and 
during the term of this Agreement, will not use: 
 
a. 
the forced labor of ethnic Uyghurs in the People’s Republic of China;  
 
b. 
any goods or services produced by the forced labor of ethnic Uyghurs in the People’s 
Republic of China; and  
 
c. 
any contractors, subcontractors or suppliers that use the forced labor or any goods or 
services produced by the forced labor of ethnic Uyghurs in the People’s Republic of China. 
9. 
Attestation of PCI Compliance.  When applicable, the Contractor will provide the City annually with a 
Payment Card Industry Data Security Standard (PCI DSS) attestation of compliance certificate signed by an 
officer of Contractor with oversight responsibility. 
10. 
Notices. 
10.1 
A notice, request or other communication that is required or permitted under this Agreement (each 
"Notice") will be effective only if: 
a. 
The Notice is in writing; and 
b. 
Delivered in person or by overnight courier service (delivery charges prepaid), certified or 
registered mail (return receipt requested). 
c. 
Notice will be deemed to have been delivered to the person to whom it is addressed as of 
the date of receipt, if: 
(1) 
Received on a business day before 5:00 p.m. at the address for Notices identified 
for the Party in this Agreement by U.S. Mail, hand delivery, or overnight courier 
service; or 
(2) 
As of the next business day after receipt, if received after 5:00 p.m. 
d. 
The burden of proof of the place and time of delivery is upon the Party giving the Notice. 
e. 
Digitalized signatures and copies of signatures will have the same effect as original 
signatures. 
10.2 
Concurrent Notices. 
a. 
All notices to City's Representative must be given concurrently to City Manager and City 
Attorney.

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City Manager 
City Attorney 
City of Glendale 
City of Glendale 
5850 West Glendale Avenue 
5850 West Glendale Avenue 
Glendale, Arizona  85301 
 
Glendale, Arizona  85301 
b. 
A notice will not be deemed to have been received by City's representative until the time 
that it has also been received by the City Manager and the City Attorney. 
c. 
City may appoint one or more designees for the purpose of receiving notice by delivery of 
a written notice to Consultant identifying the designee(s) and their respective addresses for 
notices. 
10.3 
Representatives. 
a. 
Consultant.  Consultant's Representative (the "Consultant's Representative") authorized to 
act on Consultant's behalf with respect to the Project, and his or her address for Notice 
delivery is: 
HG Technologies, Inc dba HigherGround, Inc. 
c/o Mike Halliwell 
275 E. Hillcrest Drive Ste. 160-108 
Thousand Oaks, CA 91360 
 
b. 
City.  City's Representative ("City's Representative") authorized to act on City's behalf, and 
his or her address for Notice delivery is: 
City of Glendale Police Department 
c/o  Chief of Police 
 
6835 N 57th Drive 
 
Glendale, Arizona  85301 
 
10.4 
Invoices. 
a. 
Invoices (Payment Applications) are routine in nature and are not considered “Notices” 
subject to the Notices provision. 
 
11. 
Entire Agreement; Survival; Counterparts; Signatures. 
11.1 
Integration.  This Agreement contains, except as stated below, the entire agreement between City 
and Consultant and supersedes all prior conversations and negotiations between the parties 
regarding the Project or this Agreement. 
a. 
Neither Party has made any representations, warranties or agreements as to any matters 
concerning the Agreement's subject matter. 
b. 
Representations, statements, conditions, or warranties not contained in this Agreement will 
not be binding on the parties. 
c. 
Inconsistencies between the solicitation, any addenda attached to the solicitation, the 
response or any excerpts, if any, and this Agreement, will be resolved by the terms and 
conditions stated in this Agreement. 
11.2 
Interpretation. 
a. 
The parties fairly negotiated the Agreement's provisions to the extent they believed 
necessary and with the legal representation they deemed appropriate. 
b. 
The parties are of equal bargaining position and this Agreement must be construed equally 
between the parties without consideration of which of the parties may have drafted this 
Agreement. 
c. 
The Agreement will be interpreted in accordance with the laws of the State of Arizona.

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11.3 
Survival.  Except as specifically provided otherwise in this Agreement, each warranty, 
representation, indemnification and hold harmless provision, insurance requirement, and every 
other right, remedy and responsibility of a Party, will survive completion of the Project, or the 
earlier termination of this Agreement. 
11.4 
Amendment.  No amendment to this Agreement will be binding unless in writing and executed by 
the parties. Electronic signature blocks do not constitute execution for purposes of this Agreement. 
Any amendment may be subject to City Council approval. 
11.5 
Remedies.  All rights and remedies provided in this Agreement are cumulative and the exercise of 
any one or more right or remedy will not affect any other rights or remedies under this Agreement 
or applicable law. 
11.6 
Severability.  If any provision of this Agreement is voided or found unenforceable, that 
determination will not affect the validity of the other provisions, and the voided or unenforceable 
provision will be reformed to conform with applicable law. 
11.7 
Counterparts.  This Agreement may be executed in counterparts, and all counterparts will together 
comprise one instrument. 
12. 
Term.   
12.1 
The term of this Agreement commences upon the effective date and continues for a one-year 
period. The City may, at is option and with the approval of the Consultant, extend the term of the 
Agreement for an additional two (2) years, renewable on an annual basis. There are no automatic 
renewals.  
12.2 
Extension for Procurement Processes.  Upon the expiration of the Term of this Agreement, 
including the initial term and any renewals, at the City’s sole discretion, this Agreement may be 
extended on a month-to-month basis for a maximum of six (6) months to allow for the City to 
complete its procurement process to select a vendor to provide the services/materials similar to 
those provided under this Agreement.  The City will notify the Contractor in writing of its intent to 
extend the Agreement at least thirty (30) calendar days prior to the expiration of the Term.  Any 
extension provided under this subsection will continue under the same terms and conditions as in 
effect immediately prior to the expiration of the then-current term.  
13. 
Dispute Resolution.  Any controversy or claim arising out of or relating to this contract, or the breach 
thereof, shall be settled by arbitration administered according to the American Arbitration Association’s 
Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator may be entered in any 
court having jurisdiction thereof. 
14. 
Exhibits.  The following exhibits, with reference to the term in which they are first referenced, are 
incorporated by this reference. 
Exhibit A 
Project/Scope of Work  
Exhibit B 
Compensation 
 
 
 
[SIGNATURES ON FOLLOWING PAGE.]

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The parties enter into this Agreement effective as of the date shown above. 
City of Glendale, 
an Arizona municipal corporation 
_____________________________________ 
By:  Kevin R. Phelps 
Its:  Interim City Manager 
ATTEST: 
 
 
 
 
 
 
Julie K. Bower 
City Clerk 
 
 
(SEAL) 
 
 
APPROVED AS TO FORM: 
 
 
 
 
 
 
Michael D. Bailey 
City Attorney 
 
 
HG Technologies, Inc dba HigherGround, Inc., 
a California corporation 
_____________________________________ 
By:  Mike Halliwell 
Its:  Vice President, Sales

EXHIBIT A 
 
SOFTWARE SERVICES AGREEMENT  
 
PROJECT/SCOPE OF WORK 
 
 
Contractor will provide base software and 45 concurrent licenses for Live911 Software for an initial service period 
from July 1, 2025 to June 30, 2026.  Maintenance and updates are included in software renewal fees. See Exhibit A.

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EXHIBIT B 
 
SOFTWARE SERVICES AGREEMENT  
 
COMPENSATION 
 
NOT-TO-EXCEED AMOUNT 
The total amount of compensation paid to Consultant for full completion of all work required by the Project during 
the entire term of the Project must not exceed $133,056.  
DETAILED PROJECT COMPENSATION 
The base license and five (5) concurrent licenses for LIVE911 costs $6,000 annually. Additional concurrent licenses 
are $900 per license. The annual cost for forty (40) additional concurrent licenses is $36,000. The total annual cost is 
$42,000 for a total project cost of $133,056 including taxes for three-years of service.

EXHIBIT A