Renewal Agreement

City of El Mirage — Regular Meeting (2020-06-16)

View PDF Item 6 Meeting page

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(()) IDEM IA
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5515 East La Palma Ave., Suite 100 
Anaheim, CA 92807 
Tel: (714)238-2000 
Fax: (714) 238-2049
May 18, 2020
Lt. Randy Stewart 
El Mirage Police Department 
12401 W. Cinnabar Ave.
El Mirage, AZ 85335 
Email: rstewart@cityofelmirage.org 
Tel: (623) 500-3035 .
RE: Extension to Maintenance and Support Agreement
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MAINTENANCE AND SUPPORT AGREEMENT NO. SA # 005596-001
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By means of this letter, Idemia Identity & Security USA LLC (“IDEMIA" or “Seller") hereby extends El Mirage 
Police Department Maintenance and SupportjAgreement as referenced above.
Please find enclosed updated Exhibit-C: Support Plan Options and Pricing Worksheet and Exhibit-A: Description 
of Covered Products, for the period: July 1, 2020 through June 30,2021.
Pursuant to Section 3.2 of the original agreement, all terms and conditions shall remain in full force and effect.
Please indicate acceptance of this extension by signing in the acceptance block below and returning it to my 
attention via email at jenny.pelayo@idemia.com or fax to (714) 575-2964.
If you have any questions or would like further clarification, please contact me at (714) 575-2964 or email 
jenny.pelayo@idemia.com. Thank you in advance.
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Sincerely,
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Jenny Pelayo 
Contract Administrator II
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Accepted by:
IDEMIA IDENTITY & SECURITY USA LLC ;
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EL MIRAGE POLICE DEPARTMENT
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Signed by:
Signed by:
Printed Name:
Printed Name: Michael Kato
Title:
Title: Vice President
Date: 5/18/20
Date:
Page 1 of 3
Reference: SA 005596-001
MorphoTrak • 5515 East La Palma Avenue, Suite 100, Anaheim, CA 92807 
Customer Support Center (800) 734-6241 • Email: cscenter@morDho.com • www.morpho.com/usa
IDEMIA Internal
:

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Exhibit-C: Support Plan Options and Pricing Worksheet
Maintenance and Support Agreement# 005596-001
Date May 18, 2020
End June 30, 2021
New Term Effective
Start July 1, 2020
Billing: 
Address (1): 
Address (2): 
City/State/Zip: 
Contact Name: 
Telephone:
Fax:
Email:
’ SAME
Customer:
El Mirage Police Department 
12401 W. Cinnabar Ave.
Address (1):
Address (2):
City/State/Zip: ■ El Mirage, AZ 85335
Contact Name: Lt. Randy Stewart
Telephone: '(6237500^3035
Fax:
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■ rstewart@cityofelmirage.org
Email:
STANDARD SUPPORT
^ Advantage-Software Support
♦ Telephone Response: 2 Hour
♦ Remote Dial-In Analysis
+ Supplemental Releases & Updates 
♦ 8 a.m. - 5 p.m. Monday to Friday PPM
♦ Standard Releases & Updates
♦ Software Customer Alert Bulletins
SUPPORT OPTIONS
$ Included
On-Site Hardware Support
♦ 
8 a.m. - 5 p.m. Monday to Friday PPM
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. ♦ Next day PPM On-site Response ♦ Defective Parts Replacement
$ Included
^ Parts Support
+ Parts Ordered & Shipped Next Business Day
♦ Parts Customer Alert Bulletins
$ 5,056.00
GRANDTOTAL
PLEASE PROVIDE A COPY OF YOUR CURRENT TAX EXEMPTION CERTIFICATE (if applicable) 
Please note: This is not an invoice. An invoice will be provided after receipt of the signed document.
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Page 2 of 3
Reference: SA 005596-001
IDEMIA • 5515 East La Palma Avenue, Suite 100, Anaheim, CA 92807 
Customer Support Center (800) 734-6241
IDEMIA Internal
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Exhibit-A: Description of Covered Products
MAINTENANCE AND SUPPORT AGREEMENT NO. SA # 005596-001
CUSTOMER: 
El Mirage Police Department
The following table lists the Products under maintenance coverage:
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Qty
Node Name
Description
Product
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LiveScan
AZMELEM01
LiveScan System
1
AZLPTELM01
Printer
Tenprint Card Printer
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1
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Page 3 of 3
Reference: SA 005596-001
IDEMIA • 5515 East La Raima Avenue, Suite 100, Anaheim, CA 92807 
Customer Support Center (800) 734-6241
IDEMIA Internal
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