Goal Setting Transcript

City of Glendale — Regular Meeting (2020-08-20)

Extracted text (via pymupdf) 53046 characters

City of Glendale
Community Development Advisory Committee (CDAC):
Strategic Planning Input Session
Advanced Strategy Lab OnLine™ Session Document
August 1, 2020
Facilitated by:
Douglas S. Griffen
Advanced Strategy Center
26546 North Alma School Parkway, Suite 250
Scottsdale, Arizona 85255
480.513.7785
Email: dsgriffen@aol.com
www.advancedstrategycenter.com

NOTE: This document in its entirety is Client Confidential and may not be reproduced or
distributed without expressed permission.

This page intentionally left blank to facilitate duplex printing

3
Contents
Introduction to Advanced Strategy Lab (ASL)
5
WARM-UP: What You Enjoy About Living in Glendale
6
Your Background in Glendale
7
S1A Survey: Your Background in Volunteering
9
Ideas to Improve the CDAC
12
(1) Categorization of Ideas to Improve the CDAC
13
(1A) Assessment of Ideas to Improve the CDAC
14
(1A) Assessment of Ideas to Improve the CDAC
15
S2A Survey: Input on the Grant Process
16
(2) Review of Glendale Needs
18
(2A) Assessment of Glendale Needs
19
(2A) Assessment of Glendale Needs
20
S3A Survey: The One Most Important Need
21
(3) Review of Consolidated Plan Goals
23
(3A) Assessment of Consolidated Plan Goals
24
(3A) Assessment of Consolidated Plan Goals
25
* S4A Survey: Input on the Top Goals
26
(4) Review of ESG Grant Funding Activities
28
(4A) Assessment of ESG Grant Funding Activities
29
(4A) Assessment of ESG Grant Funding Activities
30

4
* S5A Survey: Input on the Top Activities
31
S6A Survey: The Year Ahead
33
(5) Categorization of CDAC Focus on the Year Ahead
34
(6) Preliminary Top Goal Area
35
Session Feedback Survey
36

5
Introduction to Advanced Strategy Lab (ASL)

Instructions: Welcome again to the Advanced Strategy Lab Online. The following points will
introduce you to the system and the process we will be using for our session today:

No.
Idea
1.
LOCKSTEP PROCESS: For today's session we'll be using a concept called 'lockstep' that
allows everyone to be on the same electronic page at the same time. We'll move you to each
activity on the agenda and will let you know when we are making the transition to the activity...
2.
CONFERENCE CALL: We'll also be on a simultaneous voice conference call. Normal conference
call rules apply. Please mute your phones to avoid background noise (do not place phones on
hold). If you don't have a mute button on your phone you may use *6 on your phone keypad to
mute your individual line, *6 again will unmute your line.
3.
REFRESH/RECONNECT: The system is enabled over the Internet and our sessions are
generally very stable. If you do encounter a problem on the session, try to REFRESH YOUR
BROWSER. If you lose a connection for any reason, simply RECONNECT by going back to the
URL www.gowiq.com/WIQ then enter your userid, and password, rejoin the session and you'll be
connected to the current activity.
4.
HELP DESK: We will have a help desk running for our session today should you encounter any
issues that we cannot resolve quickly on the call. The help desk for today's session is
605.313.5106, confirmation code 112410.
5.
OBSERVER NOTE: For any of our guest/client observers on the session today, those of you
with the word 'guest' in your id, a reminder that you will be observing data only and not
responding to any of the session activities. Look for the 'view results' tab at the top of vote and
survey activities to see results.
6.
TECHNICAL NOTE: We would ask that you use a standard browser for the session today
(Internet Explorer/Edge or Google Chrome for a PC and Safari or Chrome for a MAC). NOTE: If
you are using Internet Explorer 10 or 11 (IE10/11) please add www.gowiq.com to your
compatibility view list. Another option (STRONGLY RECOMMENDED) is to simply use Chrome
as your browser.
7.
SESSION CONTEXT: The CDAC members play an important role in determining the
development needs for our community. Today's session is an important opportunity to identify
the top goals for the committee in the coming year and the pressing needs for the community.
We'd also like to identify the ways that the city could improve our grant allocation process. Let's
get started...

6
WARM-UP: What You Enjoy About Living in Glendale

Instructions: As a warm-up for our session, and to show you the interactive style of our platform,
we'd like you to reflect on your experience in living in Glendale. What do you enjoy
most about living in Glendale? What makes it a good place to be for you and your
family? (multiple responses)

Ideas Results

No.
Idea
1.
I love the diversity of Glendale, good schools, lots of other small businesses to support, family
oriented community.
2.
I love the charm of the downtown; the library and the independently owned shops and
restaurants. Also, love Luke Air Force Base!
3.
The City strongly encourages citizen participation in the activities it is involved in
4.
I love the pride and sense of community that Glendale residents share.
5.
Tight knit community, progressive...in some areas!
6.
Diversity, easy access to shopping and dining, love the Cardinal stadium and Gila River arena,
Westgate
7.
I like the opportunity to learn about my community and also the opportunity to help in the
community is what I would like to do.
8.
Close proximity to other cities - center of the valley!

7
Your Background in Glendale

Instructions: Please respond to the following survey questions. There will be an instruction at the
end of the survey on how to submit your responses.

Questionnaire Results
7 responses

Participant Background

1. How long have you lived in Glendale?
No.
Items
Times
Selected
1.
More than 20 years
5 (71%)
2.
2-5 years
2 (28%)
3.
Less than 1 year
0 (0%)
4.
6-10 years
0 (0%)
5.
11-20 years
0 (0%)

2. Why did you choose to live in Glendale? What got you here?
No.
Idea
1.
Great neighborhood with diversity. Easy access to freeways, entertainment, family activities.
2.
Close to work and church parish at the time, new development. At the time we built here, we
were on the edge by fields, cows and chicken farm.
3.
My husband works at Luke AFB and the housing options we were looking for were affordable for
us.
4.
My husband & I came to attend DeVry University. We hadn't planned to stay, but here we are
still. At the moment I have a purpose for being here. When that purpose is done I will probably
move.
5.
I choose to live in Glendale because I am on section 8 but I would have chosen it any way.
Glendale Police I think do a good job with people not speeding.
6.
I grew up in Glendale, and appreciate its rich history. I decided to return, so I can help to serve
as a role model in being involved in the community.
7.
I grew up in Glendale and loved it. I lived outside of Glendale for about 16 years (10 of them out of
state). When I moved my family back to Arizona, we looked all over the valley but were really
drawn to everything that Glendale has to offer, and had a very positive attitude about Glendale
already.

3. Is there anything that concerns you about living in Glendale?

8
No.
Idea
1.
Balancing the developers coming to Glendale with the needs/ wants of its current citizens.
2.
I feel somethings are unequal in attention. It seems north Glendale gets better service on parks,
roads, new things, development. I am concerned about the lack of affordable housing, and
services for homeless and low income families.
3.
At first, the reputation of Glendale from others in the valley was concerning until we saw for
ourselves that the projected image was incorrect. Unfortunately, I think that reputation continues,
which is something the city needs to overcome.
4.
I agree with that comment about Downtown. I really liked the active downtown, and now (last
several years) there seems to be a huge problem refilling the empty business places. Also, the
restoration of Glendale Inn - there must be some way to restore it....
5.
The concerns about Glendale I can't think of anything right now. Other than the things going on
right now seems to be everywhere in the world right now.
6.
The lack of investment in the downtown area. Even before COVID, downtown was suffering. The
city leaders have created revitalization plans...however have not moved forward in dedicating
funding to such.
7.
I am concerned about the direction the City is moving in regarding development and services. I
feel not enough attention is being given to the residents and their needs.

9
S1A Survey: Your Background in Volunteering

Instructions: Please respond to the following survey questions. There will be an instruction at the
end of the survey on how to submit your responses.

Questionnaire Results
7 responses

Volunteering

1. Other than the Community Development Advisory Committee, what other volunteer
boards or activities that you regularly participate in?
No.
Idea
1.
I'm the director of a non-profit volleyball club in Goodyear; we are trying to open in Glendale as
well. I also am coaching volleyball at Mountain Ridge High School.
2.
Church service activities
3.
At the moment I do not have other community programs that I participate in .
4.
Previously I was on the Citizen's Transportation Oversite Committee, and currently I am on the
Historic Preservation, for the City. I am also a volunteer at my church in several capacities.
5.
Volunteer for a cultural organization (dance troupe). Youth engagement.
6.
Sit on a board of directors for Goldensun ( a set of independent living homes for intellectually
disabled adults. Glendale Strong Family Network- network of community service providers
7.
In addition to CDAC, I also serve on the Public Policy Committee for the Glendale Chamber of
Commerce, The Citizen Bond Election Committee for the City of Glendale, and I am the Vice-
President of the Citizens Police Academy Alumni of Glendale.

2. What drives you to serve your community through volunteer activities? Why is it
important to you? What volunteer activities do you enjoy the most?
No.
Idea
1.
Honestly I haven't done much volunteering in Glendale and I'm trying to get more involved. I love
volunteering with adults with disabilities or packing food for the homeless. I'm also working on
connections with women organizations to give free financial coaching. I think it's our opportunity
and our responsibility to give back and find ways to be involved.
2.
I was raised to see the importance of serving the community. I have been blessed with many
opportunities in life and I want to make sure I show gratitude for that by giving back and
recognizing that others haven't had those same opportunities. I also want to be an example for
my children as I try to make a positive impact in my community.
3.
I volunteer at church in the children's ministry sometimes and the food bank.
4.
Because our city offers citizens an opportunity to have this type of input into its activities I feel
that it is important to do so. It's also an opportunity to meet with others who are concerned about
the City. I learn a lot, usually, at all the meetings I attend. And woo-who for Glendale University!

10
5.
I was taught at a young age how important it is to be involved. I want to pass that legacy to my
daughter. To impress that be part of the solution instead of being part of the problem.
6.
I serve the community though by job. We have a food pantry and 5 family resource centers. I
believe in servant leadership and love to help any time that I can. Serving the community of
Glendale in any way that I can brings me great joy. I hear someone say that I have helped them
in any way is what I strive for.
7.
I really enjoy working in a committee with others to help define and address issues and work
towards solutions. I love being connected to what is going on in the community, and being able
to share that information with others to help everyone be more informed and active.

3. What is the ONE THING you enjoy MOST about being a part of the Community
Development Advisory Committee? Why is this so important to you personally?
No.
Idea
1.
I'm excited to learn more about the other members and really see the work that can be done in
Glendale through housing and community development. I want to learn what other citizens want
to see improved and learn from that.
2.
I enjoyed the grant process, specifically the applicant presentation sessions. It was fascinating
hearing from all grant applicants while learning about the important work they all do.
3.
The one thing I enjoy is meeting the people in the committee. And learning their different inputs
and Idea's they have.
4.
Again, I have learned a lot. And some of what I have learned I take back with me to the
organization that I'm involved in.
5.
Being part of the process of getting the needed funding to organizations that provide services to
those vulnerable individuals and families. I want to empower Glendale residents by providing
them needed resources from agencies that are funded through our grant funds.
6.
I enjoy being able to connect my work in the school district and partnership with the city of
Glendale. It has enabled me to expand my network in providing assistance to families.
7.
I most enjoy knowing I am helping to make a positive impact on the community and in the lives
of individuals.

4. And what is the ONE THING you enjoy LEAST about being a part of the Community
Development Advisory Committee? Something that you wish was different...
No.
Idea
1.
I don't know :) I'm sure you're all fantastic.
2.
I was thrown into the committee with very little introduction or education on what the committee
does. I think more guidance on how we can educate ourselves in order to make a constructive
contribution to the committee would be helpful.
3.
I don't have any thing that I don't like although sometimes myself have had a long day and look
forward to ending the day.
4.
Spur of the moment - can't think of anything
5.
I need more time to think about this, as there are a few...

11
6.
The grant application process, to make easier and more open to encourage different applicants.
7.
I would like to see more follow up on programs that are funded, especially since we are working
so far in advance. I'd like to be kept up to date with progress and results, especially with
programs that are executed over a long period of time.

12
Ideas to Improve the CDAC

Instructions: Let's spend a little more time on the CDAC and how it can be improved. How could
we improve the CDAC and its desired impact for Glendale in the future? (multiple
responses)

Ideas Results

No.
Idea
1.
I will happily give feedback when I’ve been involved for more than 50 minutes. :) Up to this point, I
have not been in the loop as to what this group is doing.
2.
New member orientation to include how the overall grant process works from beginning to end for
new CDAC members and a refresher course for city council members on grants!!
3.
Upon appointment to the committee, prepare committee members for what is expected of them,
the basic knowledge they should have to be able to make constructive contribution, maybe
provide suggestions on how they can educate themselves on the issues. Also, provide more
guidance on the grant review process. Explain ahead of time what committee members should
be looking for, what the process will look like so that they are more comfortable asking
questions and making funding determinations.
4.
Be very purposeful in how we allocate funds. Be more aligned to city council and mayor agenda
and initiatives. Limits this committee when funds are set aside that could be used for more
projects. Ask for more accountability in how the funded projects are implemented.
5.
I have been on the committee for a year I think the atmosphere is good and the desired impact
for Glendale for the future what CDAC is doing is going well.
6.
I agree with 2 previous comments - I came into CDAC with no idea of how it functioned, what to
expect. The other two boards I was on, I had a meeting with the City's employee in charge who
provided an overview and background to what goes on. I didn't have that with CDAC. I came to
my first meeting and received my notebook there without any other interaction. 2) I also would
like more follow-up on the results of the grants after they have been distributed. I realize this may
be two years later, and I may not be on the board at that time, but the next member would also
benefit from the review.
7.
I would like to see follow-up from funded programs and more outreach on what our function is and
what we do.

13
(1) Categorization of Ideas to Improve the CDAC

Instructions: The following is a summary of the responses. In a moment we'll assess the list...

Ideas Results

No.
Idea
1.
Better orientation process for new members
2.
Improve grant application process
3.
Better process for updating committee members on funding progress/results
4.
Continual open feedback to improve the work of the committee
5.
Educate city council on the grant process
6.
How best to educate ourselves on key issues
7.
More time to be more purposeful regarding fund allocation
8.
Better alignment to city council/mayor agenda on key initiatives
9.
More visibility into/accountability for how projects are funded

14
(1A) Assessment of Ideas to Improve the CDAC

Instructions: Now, please assess each of the following ideas in terms of how effective it would be
(well planned/implemented) in improving the impact of the work of the CDAC. Use a
scale of 1-10 where a '1' means not at all effective (don't bother) and a '10' means very
effective (we should absolutely move this forward):

HIGH/LOW REPORT
7 responses

Rating Criteria: Effectiveness in Improving the Work of the CDAC
Rank
Idea
High Low
Std.
Dev. Avg.
Participation
Ratio
Scale: 1 2 3 4 5 6 7 8 9 10
1.
More visibility into/accountability for how projects
are funded
10
8
1.0
9.0
7/7
2.
Educate city council on the grant process
10
6
1.4
9.0
7/7
3.
Better alignment to city council/mayor agenda on
key initiatives
10
8
0.9
8.9
7/7
4.
Better orientation process for new members
10
5
1.9
8.9
7/7
5.
Continual open feedback to improve the work of the
committee
10
5
1.9
8.6
7/7
6.
Better process for updating committee members
on funding progress/results
10
5
2.1
8.5
6/7
7.
More time to be more purposeful regarding fund
allocation
10
7
1.0
8.3
7/7
8.
How best to educate ourselves on key issues
10
6
1.8
8.1
7/7
9.
Improve grant application process
9
5
1.5
7.8
6/7

15
(1A) Assessment of Ideas to Improve the CDAC

FREQUENCY DISTRIBUTION REPORT
7 responses

Rating Criteria: Effectiveness in Improving the Work of the CDAC
Rank Idea
1
2
3
4
5
6
7
8
9
10
Top
2
Scale: 1 2 3 4 5 6 7 8 9 10
1.
More visibility into/accountability for how
projects are funded
0
0
0
0
0
0
0
3
1
3
57%
2.
Educate city council on the grant process
0
0
0
0
0
1
0
0
3
3
86%
3.
Better alignment to city council/mayor agenda
on key initiatives
0
0
0
0
0
0
0
3
2
2
57%
4.
Better orientation process for new members
0
0
0
0
1
0
0
1
1
4
71%
5.
Continual open feedback to improve the work
of the committee
0
0
0
0
1
0
1
0
2
3
71%
6.
Better process for updating committee
members on funding progress/results
0
0
0
0
1
0
1
0
1
3
67%
7.
More time to be more purposeful regarding
fund allocation
0
0
0
0
0
0
1
4
1
1
29%
8.
How best to educate ourselves on key issues
0
0
0
0
0
2
1
0
2
2
57%
9.
Improve grant application process
0
0
0
0
1
0
0
3
2
0
33%

16
S2A Survey: Input on the Grant Process

Instructions: Please respond to the following survey questions. There will be an instruction at the
end of the survey on how to submit your responses.

Questionnaire Results
7 responses

Our standard grant process consists of an open call to city departments and non-profit
organizations to submit grant applications for any project that meets basic eligibility
requirements for the various funding sources. CDAC vets the applications, hears verbal
presentation from each of the applicants, and formulates recommendations for the City
Council.

1. What works well about the current process?
No.
Idea
1.
The presentation process worked really well. Applicants seemed well-prepared with their
presentations. City staff worked hard and diligently to make sure committee members had all of
the information in packet form.
2.
The verbal presentations work well. It gives an opportunity to see and hear about the applicants.
Makes the process more human.
3.
Every applicant gets a chance for a hearing and we have the opportunity to ask questions of
them.
4.
Giving the opportunity for the non-profit organizations to be heard is good. It gives them a chance
to speak from the heart and for us to listen intently also.
5.
Hearing verbal presentations sounds like a great idea, I wasn't able to do that when I was an
applicant.
6.
Need time to think about this. With all new staff on board, it is a learning opportunity for all.
7.
The application process has become more streamlined, making it easier to understand the
basics of each application. Having the books (or electronic files) to review in advance of the
public hearings allows you to formulate questions in advance of the hearings. I like how the
hearings are broken up over 2 days.

2. What could be improved?
No.
Idea
1.
Making sure committee members understand the process and that they're guided on what to
look for in a grant application. Also, once the committee came back together to make funding
decisions, it seemed rather rushed and chaotic (confusing) to new members, instead of
purposeful.
2.
One of the most frustrating part this past year, was the funds being reduced with set aside
money that were not specified as to the purpose. It reduced what we could do for our applicants.
3.
I am unclear as to how the non-profit organizations are informed that the City has grants and the

17
application process. So, I can't speak to this. I do know the application process was revamped
last year, but I don't have feedback from those who applied as to whether they felt it was an
improvement.
4.
Maybe more time for the non-profit to express what they are needing.
5.
I hope for the presentations that they're limited on time and there is time for the committee to
ask questions. I would definitely want to know their past successes receiving grants and
following through on projects. I would also want to know how they're using community resources
to engage in the success of their project. And that the department or non-profit are bringing other
sources of funding to the table.
6.
Constructive dialogue between CDAC and city council. Possibly a workshop session. I don't feel
there is fair representation is communicating community needs, especially in those low to
moderate income districts. Keeping in mind one district has different needs than those in
different zip codes. Addressing and discussing inequity within our city & utilizing grant funds
more strategically in those affected areas.
7.
I think the City Council should be better educated on the breadth of information we review in
advance of the public hearings and the requirements for the allocation of various types of funds.
Perhaps discussing in advance the applications at a CDAC meeting prior to the public meetings
would assist the new members in getting acclimated to the process. I also feel we have had a
drop in the amount and type of applications, so I would like to see more outreach to non-profits
to increase the number of applications.

18
(2) Review of Glendale Needs

Instructions: The official duties of the committee are to advise, counsel and aid the city on matters
related to our Community Revitalization, Public Housing, and Community Action
programs. The functions of each of these programs are slightly different, but all are
intended to improve the lives of low to moderate income persons through strategic
investment of resources. Below are some of the things the programs are designed
for...in a moment we'll assess the list:

Ideas Results

No.
Idea
1.
Develop viable urban communities
2.
Create safe decent affordable housing
3.
Expand economic opportunities
4.
Fund grants, direct loans, or other forms of credit enhancements to develop housing options
5.
Fund rental assistance or security deposits
6.
Assist people to quickly regain stability in permanent housing after a crisis or becoming
homeless
7.
Alleviate the causes and condition of poverty in communities
8.
Increase self-sufficiency and economic independence
9.
Improve living conditions
10. Create home ownership opportunities
11. Foster strong family support
12. Keep families safe and healthy
13. Create opportunities for people to live where they choose

19
(2A) Assessment of Glendale Needs

Instructions: In considering the needs of the Glendale community tell us how important each of
these concepts are for improving the lives of low to moderate income persons. Use a
scale of 1-10 where a '1' means not at all important and a '10' means extremely
important:

HIGH/LOW REPORT
7 responses

Rating Criteria: Importance in Improving the Lives of Low-Moderate Income
Persons
Rank
Idea
High Low
Std.
Dev. Avg.
Participation
Ratio
Scale: 1 2 3 4 5 6 7 8 9 10
1.
Keep families safe and healthy
10
10
0.0
10.0
7/7
2.
Create safe decent affordable housing
10
9
0.4
9.9
7/7
3.
Alleviate the causes and condition of poverty in
communities
10
9
0.5
9.7
7/7
4.
Develop viable urban communities
10
8
0.8
9.7
7/7
5.
Foster strong family support
10
9
0.5
9.6
7/7
6.
Assist people to quickly regain stability in
permanent housing after a crisis or becoming
homeless
10
8
0.8
9.6
7/7
7.
Increase self-sufficiency and economic
independence
10
6
1.5
9.4
7/7
8.
Fund rental assistance or security deposits
10
8
1.0
9.3
7/7
9.
Expand economic opportunities
10
7
1.1
9.3
7/7
10.
Create home ownership opportunities
10
7
1.2
9.3
6/7
11.
Improve living conditions
10
8
1.0
9.2
6/7
12.
Create opportunities for people to live where they
choose
10
8
0.9
9.1
7/7
13.
Fund grants, direct loans, or other forms of credit
enhancements to develop housing options
10
6
1.6
8.7
7/7

20
(2A) Assessment of Glendale Needs

FREQUENCY DISTRIBUTION REPORT
7 responses

Rating Criteria: Importance in Improving the Lives of Low-Moderate Income Persons
Rank Idea
1
2
3
4
5
6
7
8
9
10
Top
2
Scale: 1 2 3 4 5 6 7 8 9 10
1.
Keep families safe and healthy
0
0
0
0
0
0
0
0
0
7
100%
2.
Create safe decent affordable housing
0
0
0
0
0
0
0
0
1
6
100%
3.
Alleviate the causes and condition of poverty
in communities
0
0
0
0
0
0
0
0
2
5
100%
4.
Develop viable urban communities
0
0
0
0
0
0
0
1
0
6
86%
5.
Foster strong family support
0
0
0
0
0
0
0
0
3
4
100%
6.
Assist people to quickly regain stability in
permanent housing after a crisis or becoming
homeless
0
0
0
0
0
0
0
1
1
5
86%
7.
Increase self-sufficiency and economic
independence
0
0
0
0
0
1
0
0
0
6
86%
8.
Fund rental assistance or security deposits
0
0
0
0
0
0
0
2
1
4
71%
9.
Expand economic opportunities
0
0
0
0
0
0
1
0
2
4
86%
10.
Create home ownership opportunities
0
0
0
0
0
0
1
0
1
4
83%
11.
Improve living conditions
0
0
0
0
0
0
0
2
1
3
67%
12.
Create opportunities for people to live where
they choose
0
0
0
0
0
0
0
2
2
3
71%
13.
Fund grants, direct loans, or other forms of
credit enhancements to develop housing
options
0
0
0
0
0
1
1
0
2
3
71%

21
S3A Survey: The One Most Important Need

Instructions: Please respond to the following survey questions. There will be an instruction at the
end of the survey on how to submit your responses.

Questionnaire Results
7 responses

The One Need

1. Now, look at the list of needs again and select the ONE NEED that you personally feel is
MOST IMPORTANT to invest in to improve the lives of low to moderate income persons in
Glendale:
No.
Items
Times
Selected
1.
Create safe decent affordable housing
2 (28%)
2.
Develop viable urban communities
1 (14%)
3.
Assist people to quickly regain stability in permanent housing after a crisis
or becoming homeless
1 (14%)
4.
Alleviate the causes and condition of poverty in communities
1 (14%)
5.
Increase self-sufficiency and economic independence
1 (14%)
6.
Foster strong family support
1 (14%)
7.
Expand economic opportunities
0 (0%)
8.
Fund grants, direct loans, or other forms of credit enhancements to develop
housing options
0 (0%)
9.
Fund rental assistance or security deposits
0 (0%)
10.
Improve living conditions
0 (0%)
11.
Create home ownership opportunities
0 (0%)
12.
Keep families safe and healthy
0 (0%)
13.
Create opportunities for people to live where they choose
0 (0%)

2. Please explain your response to the above question. Why did you select the one area
that you did?
No.
Idea
1.
DEVELOP VIABLE COMMUNITIES: A viable urban community would address everything below.
2.
AFFORDABLE HOUSING: Without housing, people live in a state of fear and anxiety and they
can't focus on anything else. It says safe and affordable, which is so important to provide safety
and stability as a foundation to whatever else they want to do with their lives.
3.
ALLEVIATE POVERTY: By addressing the basic causes of poverty, the city would be

22
accomplishing many of the other priorities listed.
4.
FOSTER FAMILY SUPPORT: there is power in unity... caring for each other brings strength,
Thinking about others such as family members in this point makes you try harder and want to
succeeded.
5.
INCREASE SELF SUFFICIENCY: If you provide tools to those who need it, this will help to break
the poverty cycle.
6.
ASSIST PEOPLE TO REGAIN STABILITY: If a family is secure in their home then there is a
stronger chance that they will move forward; employment, etc. Better mental health to continue
to life success.
7.
AFFORDABLE HOUSING: I chose to create safe decent affordable housing because I feel
housing needs must be met before an individual or family can move forward successfully with
other aspects of their lives.

23
(3) Review of Consolidated Plan Goals

Instructions: Listed below are the 2020-24 Five-Year Consolidated Plan goals. In a moment we'll
assess the goals...

Ideas Results

No.
Idea
1.
Promote Access to Decent Affordable Housing
2.
Increase Access to Homeless Services/Housing
3.
Increase Access to Public Services for Vulnerable Populations
4.
Provide Educational Programs and Business Assistance
5.
Enhance Livability of Neighborhoods
6.
Further Fair Housing Practices

24
(3A) Assessment of Consolidated Plan Goals

Instructions: In considering the importance of the concepts (from the previous exercise on
improving the lives of low-moderate income persons) and the current conditions, rank
the consolidated plan goals in order of importance with 1 being the most important
and 6 being the least important. Please use all 6 numbers but use each number only
once:

HIGH/LOW REPORT
6 responses

Rating Criteria: Importance of the Consolidated Plan Goals
Rank
Idea
High Low
Std.
Dev. Avg.
Scale: 1 2 3 4 5 6
1.
Enhance Livability of Neighborhoods
6
3
1.3
5.0
2.
Further Fair Housing Practices
6
1
2.0
4.7
3.
Provide Educational Programs and Business Assistance
5
2
1.4
3.5
4.
Increase Access to Homeless Services/Housing
5
2
1.2
3.2
5.
Increase Access to Public Services for Vulnerable
Populations
4
1
1.2
2.8
6.
Promote Access to Decent Affordable Housing
5
1
1.6
1.8

25
(3A) Assessment of Consolidated Plan Goals

FREQUENCY DISTRIBUTION REPORT
6 responses

Rating Criteria: Importance of the Consolidated Plan Goals
Rank Idea
1
2
3
4
5
6
Top
2
Scale: 1 2 3 4 5 6
1.
Enhance Livability of Neighborhoods
0
0
1
1
1
3 67%
2.
Further Fair Housing Practices
1
0
0
1
1
3 67%
3.
Provide Educational Programs and Business Assistance
0
2
1
1
2
0 33%
4.
Increase Access to Homeless Services/Housing
0
2
2
1
1
0 17%
5.
Increase Access to Public Services for Vulnerable
Populations
1
1
2
2
0
0
0%
6.
Promote Access to Decent Affordable Housing
4
1
0
0
1
0 17%

26
* S4A Survey: Input on the Top Goals

Instructions: Please respond to the following survey questions. There will be an instruction at the
end of the survey on how to submit your responses.

Questionnaire Results
6 responses

As a group, we assessed the two goals below as the top 2 goals in our Five Year
Consolidated Plan for FY2020-2024. If we could really double down on each area to create
as much progress and impact as possible, what would success look like ?

1. Promote Access to Decent Affordable Housing
No.
Idea
1.
(unk)
2.
No homeless in the city of Glendale.
3.
Wider options for affordable housing, oversite into rent control/gouging. Incentives for landlords to
provide decent affordable housing. Encourage development of affordable housing( incentives).
4.
Clean, safe, supportive neighborhoods free of blight and where people take pride in their home,
they live close to where they work and go to school and families and children can thrive.
5.
Build more affordable housing, in order to promote the access to such. This is where education
to our city leaders is crucial, in order for them to fully embrace the concept.
6.
Success in the promotion of access to decent affordable housing would have a couple of
components. First, there would be no waiting list for Section 8 housing and no one living on the
street or in a temporary housing situation because they can afford a place of their own, or there
is ample housing available for individuals in transition or of extremely limited means. Second,
affordable housing construction would be the result of partnerships between various funding
sources, the City, private enterprise, and non-profits, so to ensure a variety of housing needs are
met to reach as many populations as possible, without putting the power, responsibility, and
financial burden on one entity.

2. Increase Access to Public Services for Vulnerable Populations
No.
Idea
1.
(unk)
2.
When a citizen of Glendale had a need, they would know the department or non-profit to call
immediately and receive the help they need quickly. There would be no embarrassment or
shame about contacting anyone for help because the city and non-profits are well-known and
trusted by the citizens
3.
Mobile services, outreach centers, staffing to be able to support the access to services.
Continue to build partnerships with non-profits working or wanting to work in Glendale. The city
can’t do everything, partnerships will expand the network.
4.
Community taking care of the less fortunate, where no one goes hungry or is left alone and

27
where vulnerable populations know where and how to access services and there are enough
services for all who are eligible.
5.
Lobbying for change in federal regulations to increase the set aside amount for public services
from 15% to 25%. This would give the grantees more funding to be able to fund more agencies.
2) Offer technical assistance to grass root organizations who are new, but don't know how to
navigate the federal award process, board development, etc. These new organizations mission
might be help vulnerable population, so let’s help them to be successful partners.
6.
For every individual to know that there is someone to help them if they need it. Outreach to every
single resident in every community and every demographic to know who to contact for
assistance or services for themselves or others. Increase the ease of sharing these resources to
make it easier to get information for assistance to others.

28
(4) Review of ESG Grant Funding Activities

Instructions: Emergency Solutions Grants (ESG) grant funding is provided specifically to assist
individuals experiencing homelessness or at risk for homelessness. The following are
the activities that can be undertaken utilizing this program. In a moment we'll assess
the list:

Ideas Results

No.
Idea
1.
STREET OUTREACH: Reach out to unsheltered homeless individuals and families, connect
them with emergency shelter, housing, or critical services, and provide them with urgent, non-
facility-based care.
2.
EMERGENCY SHELTER: Renovation, shelter services, or operational costs.
3.
HOMELESSNESS PREVENTION AND RAPID RE-HOUSING: Short-term and medium-term
rental assistance including past due rent, utility deposits and payments, moving costs, housing
search and placement, housing stability case management, mediation, legal services, and credit
repair.

29
(4A) Assessment of ESG Grant Funding Activities

Instructions: The following are the activities that can be undertaken utilizing the Emergency
Solutions Grants funding. Considering the current conditions, rank these activities in
order of importance with 1 being the most important and 3 being the least important.
Please use all three numbers and use each number only once:

HIGH/LOW REPORT
6 responses

Rating Criteria: Importance in Assisting Individuals Experiencing Homelessness or At Risk for
Homelessness
Rank
Idea
High Low
Std.
Dev. Avg.
Scale: 1 2 3
1.
EMERGENCY SHELTER: Renovation, shelter services, or
operational costs.
3
2
0.5
2.5
2.
STREET OUTREACH: Reach out to unsheltered homeless
individuals and families, connect them with emergency
shelter, housing, or critical services, and provide them with
urgent, non-facility-based care.
3
1
0.9
2.0
3.
HOMELESSNESS PREVENTION AND RAPID RE-HOUSING:
Short-term and medium-term rental assistance including past
due rent, utility deposits and payments, moving costs,
housing search and placement, housing stability case
management, mediation, legal services, and credit repair.
3
1
0.8
1.5

30
(4A) Assessment of ESG Grant Funding Activities

FREQUENCY DISTRIBUTION REPORT
6 responses

Rating Criteria: Importance in Assisting Individuals Experiencing Homelessness or At
Risk for Homelessness
Rank Idea
1 2 3
Top
2
Scale: 1 2 3
1.
EMERGENCY SHELTER: Renovation, shelter services, or operational costs.
0 3 3 100%
2.
STREET OUTREACH: Reach out to unsheltered homeless individuals
and families, connect them with emergency shelter, housing, or
critical services, and provide them with urgent, non-facility-based care.
2 2 2 67%
3.
HOMELESSNESS PREVENTION AND RAPID RE-HOUSING: Short-term
and medium-term rental assistance including past due rent, utility
deposits and payments, moving costs, housing search and placement,
housing stability case management, mediation, legal services, and
credit repair.
4 1 1 33%

* S5A Survey: Input on the Top Activities

Instructions: Please respond to the following survey questions. There will be an instruction at the
end of the survey on how to submit your responses.

Questionnaire Results
6/19 fully contributed

As a group, we assessed the two activities below as the top 2 activities as part of the
Emergency Solutions Grants program to assist individuals experiencing homelessness or
at risk for homelessness. If we could really double down on each area to create as much
progress and impact as possible, what would success look like?

1. HOMELESSNESS PREVENTION AND RAPID RE-HOUSING: Short-term and medium-term
rental assistance including past due rent, utility deposits and payments, moving costs,
housing search and placement, housing stability case management, mediation, legal
services, and credit repair.
No.
Idea
1.
Again, no homelessness in Glendale. But also preventing homelessness because the citizens of
Glendale would know that if they needed assistance, it was available to them quickly and
efficiently. Preventing homelessness is a lot cheaper than going through the process of re-
housing.
2.
When a family or individual is facing severe financial hardship, they know how to access
assistance and are empowered to assist themselves in order to stay in their home.
3.
At the minimum, families and elderly won't be found living in cars or on the streets because they
couldn't pay their bills. That the ac & heat are working and the stove/refrig are functioning so the
same don't go hungry or die from the cold/heat.
4.
Preventing families/citizens from becoming homeless with viable solutions that are easily
obtained, with case management to maximize long term success. Providing job training, credit
recovery, legal assistance along with the rental or utility assistance.
5.
Need more time to think about this
6.
I think success would be that no one who experiences any type of financial emergency or crisis
has their utilities disconnected or loses their housing because of it. Success would be that
anyone who just needs a little financial assistance to get moved or moved in, but can support
themselves otherwise, can get that assistance. Success would also be that every tenant knows
they have an advocate or case manager available to them should they find themselves in need of
assistance, financial or otherwise.

2. STREET OUTREACH: Reach out to unsheltered homeless individuals and families,
connect them with emergency shelter, housing, or critical services, and provide them with
urgent, non-facility-based care.

32
No.
Idea
1.
No homeless in Glendale. Caseworkers could be on the street meeting with people,
understanding their needs, and connecting them to programs that don't have waitlists. Non-
profits would work together to house these individuals and combine resources to get them back
on their feet.
2.
For those who may not know how to access services or are scared to reach out for help, those
individuals are approached with compassion and support in order for them to safely access
services to improve their lives.
3.
Far fewer people will be found on the streets or in the parks, even if they don't like to live in a
home, they have a shelter out of the extreme hot or extreme cold.
4.
On the ground experienced navigators working with the homeless to build the relationships to
ensure safety of all. Creating those partnerships with non-profits who are experienced in doing
this work throughout the city. Having accessible emergency shelter that is close. Not shipping
people off to another city. Maintaining dignity
5.
Need more time to think about this. Possibly look at other communities where there has been a
decrease in need for services. What are they doing, that we could mirror?
6.
Successful street outreach would mean that there are no homeless individuals, because
everyone has gotten the assistance they needed no matter what that looked like. Everyone was
able to access services to fit their needs, and those services were readily available to them.

33
S6A Survey: The Year Ahead

Instructions: Please respond to the following survey questions. There will be an instruction at the
end of the survey on how to submit your responses.

Questionnaire Results
6 responses

The information and feedback you have provided today will be summarized and shared
with the City Council to aid them in setting investment priorities for the FY2021-22 action
plan. Let's consider the year ahead for a moment for our CDAC:

1. In considering all of the themes from today's session and the desire for CDAC to create a
positive impact on the lives of low to moderate income persons, what is ONE THING you
would like to accomplish this year as a team? Why is this area so important for our CDAC
and for our community?
No.
Idea
1.
Accessible affordable housing options whether through incentives for development or grant
funding to an organization willing to take on this challenge. We have to have options for
families/elderly/disabled to live in a safe clean environment with dignity.
2.
Engaging our non-profit partners and educating them about our process so they understand how
to engage and create their own goals around these areas of funding opportunities. This could
create synergies between the city and the non-profit sector and even some for-profit partners to
really serve all the members of Glendale and help each other in doing so.
3.
Clear statistical evidence that the community has been improved: lower levels of homelessness,
increase in small businesses and reduced crime.
4.
This year I would like to have a process and plan in place for partnerships focused on increasing
the number of affordable housing units in Glendale.
5.
I feel the funds and helps are out there, but there is no coordination of resources and I feel that
for effective use of the grants and City staff, it would be better use of resources for this
coordination to take place.
6.
Strategic alliance between council, committee members and city staff.

34
(5) Categorization of CDAC Focus on the Year Ahead

Instructions: The following is a summary of the responses....

Ideas Results

No.
Idea
1.
Increase affordable housing options and total housing units
2.
Engaging more partners and resources in the development funding/grant process that would
increase alignment with public/private/non-profit sectors
3.
Lower the level of homelessness in Glendale
4.
Increase stimulation of small business start-ups and scaling
5.
Reduce crime in Glendale as indicator of safety and addressing social root causes
6.
Increased coordination between CDAC, staff and City Council (all on same page and aligned)

35
(6) Preliminary Top Goal Area

Instructions: Based on your feedback/assessment, the following is a preliminary 'top goal' for
CDAC for the year ahead. In a moment we'll ask you for additional feedback regarding
the goal...(will be reviewed at next CDAC meeting)

Ideas Results

No.
Idea
1.
PRELIMINARY: To impact the level of homelessness and challenges that our low-middle income
population is faced with, we must increase the affordable housing options and total units. Our
work must be coordinated with the City staff and Mayor/Council and draw in additional
public/private entities for resources and to compete for key grants. An increase in the affordable
housing options/units should also have an impact on crime and could also lessen the need for
other social assistance areas. Affordable housing becomes a force multiplier for our community
development efforts.

36
Session Feedback Survey

Instructions: Please respond to the following survey questions. There will be an instruction at the
end of the survey on how to submit your responses.

Questionnaire Results
6 responses

Leadership/Project Input

1. What's the ONE MESSAGE that you want to send to the Mayor/City Council about the
work and desired impact of the CDAC committee for Glendale?
No.
Idea
1.
We have to work together to address the issues that have been identified in the Consolidated
Plan as well as the work of the CDAC committee. Everything needs to be aligned so that we can
work together. Understanding of our work in the grant process. We don't take it lightly and spend
time reflecting before making decisions.
2.
The members of the CDAC are all passionate about the opportunity to provide insight to improve
the lives of our fellow citizens, so alignment with what the Mayor and City Council are doing is
welcome and necessary to do our job well. Please communicate clearly about your goals and
take our advice under strong consideration as we spend valuable time and energy devoted to this
cause.
3.
The members of the CDAC committee are passionate, caring and intelligent individuals who
clearly care about the direction of the city and the health and safety of the community. CDAC
desires a healthy mutually respectful relationship with the Mayor and City Council and looks
forward to increased communication and common goals in the next year.
4.
We (CDAC) are committed, engaged and care about our community. Let's be more strategic in
continuing to do so and strengthen our partnership.
5.
More respect for the time and consideration that the Committee puts into making its
recommendations.
6.
The addition of affordable and transitional housing units in Glendale needs to be a priority.

Session Feedback

2. What did you enjoy most about the session today? What did you find to be most
positive?
No.
Idea
1.
I liked being able to have our thinking recorded in an organized process. Starting from broad and
then to specific. All voices are heard.
2.
I enjoyed getting to know everyone better and seeing how committed these committee members
are to Glendale and the city's improvement. I'm encouraged that we are all passionate and ready
to serve.
3.
I enjoyed this process and hearing/seeing thoughts from the committee

37
4.
Thought provoking questions.
5.
It was interesting and thought provoking. I look forward to seeing the report and possibly making
further comments about the results.
6.
I enjoyed that everyone felt comfortable adding their input, and felt everyone was given an equal
voice. I enjoyed not only seeing how aligned we are on issues but also seeing where we differ,
even when some of the differences are very subtle.

3. What was the value of the Advanced Strategy Lab system in supporting today's session?
(1-10 scale, 1 being of no value, 10 being of significant value)
HIGH/LOW REPORT

Rank
Idea
High Low
Std.
Dev. Avg.
1.
What was the value of the Advanced Strategy Lab system in
supporting today's session? (1-10 scale, 1 being of no value, 10
being of significant value)
10
5
1.9
8.8

FREQUENCY DISTRIBUTION REPORT

Rank Idea
1
2
3
4
5
6
7
8
9
10
Top
2
1.
What was the value of the Advanced Strategy
Lab system in supporting today's session? (1-
10 scale, 1 being of no value, 10 being of
significant value)
0
0
0
0
1
0
0
0
2
3
83%

4. OPTIONAL: Do you have any additional comments or observations about today's session
or any aspect of the CDAC committee for Glendale?
No.
Idea
1.
This was a great way to work remotely in this process. Kudos
2.
One of the biggest values of engaging any committee is to encourage the members to use their
resources and expertise to bring to the table. So it's important to acknowledge what strengths
and perspectives we bring to improve the functioning of the committee and our objectives.
3.
I wish attendance had been better - seems like a lot of people missing today.
4.
Felt rushed. Would have been nice if we were given a set of questions, to start thinking about so
we may have been better prepared to answer these important questions posed to us.
5.
I have enjoyed the educational, thought-provoking opportunities CDAC has provided, even when
there is disagreement.
6.
I'm really looking forward to working with everyone and excited for what we can work to
accomplish.