FY2019-20 Annual CAP Performance Report
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Title Executive Summary Overview Delivered Services Financial Assistance Housing -Financial Assistance Utilities -Financial As.. Community Action Program FY19-20 Performance Report Updated: 9/4 Title Executive Summary Overview Delivered Services Financial Assistance Housing -Financial Assistance Utilities -Financial As.. Executive Summary The Glendale Community Action Program (CAP) delivers financial assistance to income-eligible residents of Glendale experiencing a temporary crisis impacting the ability to pay housing or utility costs. In FY2019-20, the program was staffed with four regular status full-time positions, two temporary status full-time positions, and two temporary status part-time positions. The financial assistance program and administrative costs are 100% grant funded. The key performance indicators (KPIs) analyzed in this report are Unduplicated Households Served, Volume of Services Delivered, and Financial Assistance Provided. Overall program performance for FY2019-20 continued an upward trend over the prior two fiscal years with a 6% increase in service volume and 15% increase in financial assistance. However, the total number of unduplicated households is 1,088. For this reporting period, the greatest need for CAP services originated from the 85301 zip code representing 62% of households served, followed by 24% in the adjacent zip codes (85302 and 85302), 12% in north Glendale (85304, 85306, 85308, 85310, and 85382), and 2% in west Glendale (85305 and 85307). This coincides with Census tract poverty level data. The 3-year quarterly trend analysis across all KPI’s illustrates the impact COVID-19 had on CAP’s ability to deliver services. The minimal staffing model coupled with a significant increase in demand for services and implementation of new crisis assistance programs (Arizona Department of Housing and Maricopa County COVID Eviction Prevention) resulted in diminished service delivery capacity in the fourth quarter. Intervention strategies were put into place immediately by cross-training staff from other departments, hiring temporary staff, implementing new technology, and implemented new process workflows to improve operations. These interventions are expected to improve KPI performance for FY2020-21. Ultimately, options for permanent changes in the CAP staffing model will need to be evaluated and presented for budget consideration. Updated: 9/4 Title Executive Summary Overview Delivered Services Financial Assistance Housing -Financial Assistance Utilities -Financial As.. 1,088 Unduplicated Households 2,040 Services $970,835 Financial Assistance Provided Arizona Department of Housing Arizona Department of Housing - COVID19 Community Development Block Grant Emergency Solutions Grant Temporary Assistance for Needy Families/STCA $48,583 $32,196 $10,720 $57,911 $130,416 Housing and Rent Assistance City of Glendale Water Utility APS Bill Assist Low Income Home Energy Assistance Program Neighbors Helping Neighbors Salt River Project Bill Assist Southwest Gas Energy Share - Bill Assistance Southwest Gas Low Income Energy Conservation Utility Repair Replacement and Deposit $8,236 $5,673 $7,479 $28,275 $1,600 $579,576 $14,710 $45,460 Utility Assistance 882 173 160 62 18 60 39 3 2 2 4 5 8 © 2020 Mapbox © OpenStreetMap Households Served by Zip Code Summary of Programs Overview 1 882 Updated: 9/4 Title Executive Summary Overview Delivered Services Financial Assistance Housing -Financial Assistance Utilities -Financial Assistance Quarter.. FY 2018 FY 2019 FY 2020 Q1 Q2 Q3 Q4 Total 2,040 218 470 725 627 1,918 590 307 554 467 1,952 554 362 543 493 Q1 Q2 Q3 Q4 0 200 400 600 Distinct count of Service .. Delivered Services Volume: 3-Year Trend Analysis FY 2018 FY 2019 FY 2020 Q1 Q2 Q3 Q4 0 100 200 300 400 500 600 700 529 607 380 454 Updated: 9/4 Title Executive Summary Overview Delivered Services Financial Assistance Housing -Financial Assistance Utilities -Financial Assistance Financial Assistance: 3-Year Trend Analysis Q1 Q2 Q3 Q4 0K 100K 200K 300K Quarte.. FY 2018 FY 2019 FY 2020 Q1 Q2 Q3 Q4 Total $970,835 $165,853 $201,353 $312,424 $291,205 $276,500 $135,757 $234,635 $194,148 $779,781 $236,693 $132,373 $203,784 $206,931 $841,040 Q1 Q2 Q3 Q4 0K 50K 100K 150K 200K 250K 300K $230,761 $250,281 $156,494 $226,349 FY 2018 FY 2019 FY 2020 Updated: 9/4 Title Executive Summary Overview Delivered Services Financial Assistance Housing -Financial Assistance Utilities -Financial Assistance Quarte.. FY 2018 FY 2019 FY 2020 Q1 Q2 Q3 Q4 Total $279,826 $83,875 $60,877 $65,770 $69,304 $176,542 $67,383 $38,710 $41,258 $29,191 $132,952 $59,777 $30,141 $14,843 $28,191 FY 2018 FY 2019 FY 2020 Q1 Q2 Q3 Q4 0K 20K 40K 60K 80K Housing Assistance: 3-Year Trend Analysis Q1 Q2 Q3 Q4 0K 10K 20K 30K 40K 50K 60K 70K 80K $42,229 $40,624 $43,243 $70,345 Updated: 9/4 Title Executive Summary Overview Delivered Services Financial Assistance Housing -Financial Assistance Utilities -Financial Assistance Utility Assistance: 3-Year Trend Analysis Q1 Q2 Q3 Q4 0K 50K 100K 150K 200K 250K $188,533 $209,657 $113,252 $156,004 Q1 Q2 Q3 Q4 0K 100K 200K FY 2018 FY 2019 FY 2020 Quarte.. FY 2018 FY 2019 FY 2020 Q1 Q2 Q3 Q4 Total $691,009 $81,978 $140,476 $246,654 $221,901 $664,498 $209,117 $97,047 $193,377 $164,957 $646,829 $176,916 $102,232 $188,941 $178,740 Updated: 9/4