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Community Action Program Performance Report Q1 FY2020-21 (07.01.20 to 09.30.20) Published October 9, 2020 pg. 2 Executive Summary The Glendale Community Action Program (CAP) delivers housing and utility financial assistance to income-eligible Glendale residents experiencing a temporary crisis. In FY2019-20, the program was staffed with seven full-time equivalent positions (regular and temporary staff). In August/September 2020, CAP added 10 temporary positions to address increased demand as a result of the COVID-19 pandemic. CAP staff and programs are 100% grant funded. This report provides an overview of CAP performance for the first quarter of FY2020-21 (July 1, 2020 through September 30, 2020). The Cases Overview section provides the total number of cases processed, current status, and zip code origin. The Services Overview section provides detail on activity related to eligible households and services provided. The remainder of the report provides a quarterly trend analysis across the following key performance indicators: • Unduplicated Households • Delivered Services • Financial Assistance Provided (including a deep dive into Housing/Rent and Utility assistance programs) Additionally, the table below compares CAP performance in the first quarter of this performance cycle to the prior fiscal year as a whole. To maintain performance, the target in the first quarter is expected to be at least 25% of the prior fiscal year’s overall performance for each of the KPI’s. The number of unduplicated households and services delivered are within +/- five percent of the target; while financial assistance provided is over-performing by 46%. The significant increase in Financial Assistance is attributed to increased demand for eviction- prevention due to COVID-19 and the availability of CARES Act funding provided by the Arizona Department of Housing (ADOH) and Maricopa County. Due to the addition of temporary staff, as well as a new service delivery model and technology upgrades implemented, KPI performance is expected to continue increasing into the second quarter. pg. 3 pg. 4 pg. 5 pg. 6 pg. 7 pg. 8 pg. 9