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Community Action Program Performance Report July 1, 2020 to February 10, 2021 Background The Glendale Community Action Program (CAP) is a division of Community Services responsible for serving income-eligible Glendale households that are experiencing a temporary financial crisis. The primary services provided are rent and utility assistance, and supportive service referrals. Payments are made directly to landlords or utility companies. In FY2019-20, the program was staffed with seven full-time equivalent positions (regular and temporary staff). In August/September 2020, CAP added 10 temporary positions to address increased demand as a result of the COVID-19 pandemic. CAP staff and programs are 100% grant funded. Current Performance CAP performance has seen an all-time historic high delivering $7,743,1461 in assistance since July 1, 2020 which resulted in 6,205 different services provided. A total of 3,482 requests for assistance were processed; 2,789 of those requests resulted in a payment for households that met eligibility requirements. Some households need assistance more than once, after accounting for that, the total number of unduplicated households served was 1,750. Current Trend The increased performance in the 2nd quarter is consistent with the timing of the adding additional staff and can be utilized as a baseline standard based on the new staffing model and process changes. In comparing 2nd quarter performance to 3rd quarter to date, performance is trending slightly behind due to transition in funding sources and eligibility requirements. CAP has kept applications open since July without closing it, while many other agencies stopped accepting applications. CAP will begin administering the new CARES Act Treasury Emergency Rental Assistance funding in March. This program will provide an additional $7.6 million in assistance for renters impacted by COVID-19. Unduplicated Households: 2nd Quarter: 1,279 (98 per week, 13 weeks) 3rd Quarter to date (expected): 588 (6 weeks) 3rd Quarter to date (actual): 349 (6 weeks) Total Expenditure: 2nd Quarter: $5,247,245 ($403,634 per week, 13 weeks) 3rd Quarter to date (expected): $2,421,804 (6 weeks) 3rd Quarter to date (actual): $1,390,047 (6 weeks) 1 Maricopa County processed approximately $295,963 in rent requests on our behalf, that figure is included in the total. Community Action Program Performance Report July 1, 2020 to February 10, 2021 Community Action Program Performance Report July 1, 2020 to February 10, 2021