August Draft Minutes

DRAFT MINUTES 
 
CITY OF GLENDALE 
COMMUNITY DEVELOPMENT ADVISORY COMMITTEE  
GLENDALE CIVIC CENTER, DIAMOND ROOM 
5750 W. GLENN AVE. 
GLENDALE, AZ  85301 
AUGUST 28, 2021 
9:00 a.m. 
  
MEMBERS PRESENT: 
 
Lisa Baker, Chair 
Leslee Miele, Vice Chair  
Kelly Carbello 
Kirstin Flores 
David Giles  
Theodora Hackenberg 
Vivian Lizarraga 
Alicia Rubio  
 
MEMBERS ABSENT: 
 
Elida Feltus  
Ezekiel Ojo 
Abby Vick 
 
STAFF PRESENT: 
 
 
Jean Moreno, Director, Community Services Director 
Matt Hess, Revitalization Administrator 
Ismael Cantu, CAP Administrator 
Donald Paredez, Housing Administrator 
Michelle Yates, Community Engagement Manager 
Monica Schroeder, Revitalization Coordinator 
Heather Grant, Administrative Support Specialist 
Michael Beck, Chief Librarian 
 
OTHERS PRESENT:  
 
Mary Glennon, CASS, Director of Programs 
 
 
 
 
 
Arthur Morales, CASS, Glendale Homeless Programs Manager 
 
 
 
 
1. CALL TO ORDER 
Chair Baker called the meeting to order at 9:17 a.m.  
 
2. ROLL CALL 
Roll taken.  Introductions were made.  
 
3. CITIZEN COMMENTS 
No comments received. No citizens present.  
 
4. APPROVAL OF THE MINUTES 
Motion by Committee-member Hackenburg, second by Committee-member Carbello, to 
approve the May 20, 2021 CDAC meeting minutes as written. The motion carried 8 – 0.   
 
5. DIRECTOR’S REPORT 
No report.

Minutes of the Community Development Advisory Committee 
August 28, 2021 
Page 2 
 
 
6. OLD BUSINESS 
None. 
 
7. NEW BUSINESS 
a. Staff Report on Committee Goals 
Ms. Moreno introduced the agenda item and read aloud the CDAC FY2020-21 Goals, as previously 
agreed upon by the Committee.   
1. Increase affordable housing options and total units. 
2. Improve the new member orientation and on-boarding experience 
3. Improve the grant solicitation, review, and award process to ensure strategic alignment with 
City Council goals. 
4. Improve performance reporting for programs and sub-recipient contracts.   
 
Ms. Moreno, Mr. Hess, Mr. Paredez, Mr. Cantu, and Ms. Yates gave an update on staff activities, 
achievements, and plans in relation to the CDAC’s FY2021-22 Goals. 
 
Goal 1:  Increase Affordable Housing 
Mr. Hess’ presentation included information on the following: 
• Tenant Based Rental Assistance (TBRA) 
o Status: Implemented 
o Subrecipient selected:  A New Leaf 
o Partnership with Glendale Community College (GCC) 
o Approximately 50 households to be served 
o By referral only (GCC, CASS, Community Revitalization) 
o 14 applications received (all in eligibility review) 
o Approximately $1.2 million of prior year HOME funds for the program 
 
Ms. Moreno explained that staff learned during the process with GCC, that there are homeless 
students who spend as much time as possible on campus and use the fitness center to take a shower.  
Ms. Moreno commented on the good use of these funds to assist these students.   
 
Committee-member Giles inquired if student homelessness was due to lack of affordable housing. Ms. 
Moreno replied in the positive.   
 
Committee-member Carbello asked if TBRA was a Housing Ready program.  Ms. Moreno replied 
that there was no industry definition for the term ‘Housing Ready’. Ms. Moreno explained that the 
TBRA program identifies individuals and households that will be able to sustain their housing and 
there are other programs available to help those who cannot sustain themselves.   
 
Mr. Hess continued with his presentation.  
• First Time Homebuyer Program 
o Status:  Planning Stage 
o $686,496 allocated in action plan 
o Down payment, closing costs, interest rate buy-downs, principal reduction 
o Developing solicitation 
o Subrecipient selection anticipated this calendar year 
• Landlord Liaison Services

Minutes of the Community Development Advisory Committee 
August 28, 2021 
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o Status:  Ongoing 
o 3-year funded position 
o As far as staff is aware, this is the first Landlord Liaison hired in the valley.  Scottsdale 
and Chandler are currently hiring for a similar position.   
o 100 landlords/property mangers engaged 
o 20 new properties agreed to accept vouchers 
o 15 new management companies agreed to accept vouchers 
o Creation of a ‘live list’ of available affordable units in progress 
• Low Income Housing Tax Credit Projects 
o Status:  Ongoing 
o Cielo Apartments 
 80 units at 67th Avenue and Montebello 
 50% Area Median Income and below 
 Groundbreaking in September 2021 
o Bethany Crossing 
 72 units at 69th Avenue and Bethany Home Road 
 60% Area Median Income and below 
 Leasing up now 
 3 to 4 weeks away from Certificate of Occupancy 
o Ongoing discussions with new interested affordable developers 
 
Vice Chair Miele asked who would manage the developments.  Ms. Moreno stated that the developers 
would hire a property manager.   
 
Committee-member Carbello asked if there were any discussions about having developers including 
one or two affordable housing units in a new development instead of having them all in one place.  
Ms. Moreno stated that the City cannot tell developers to do this.  Ms. Moreno explained the 
developers have an opportunity to included affordable housing units if they feel it is something the 
market can support.  She stated that the ultimate goal was not high concentration and noted the two 
developments so far are relatively low density.   
 
Mr. Paredez gave an update on the following:  
• Project Based Vouchers 
o Status:  In progress 
o Can set aside 20% of Housing Choice Vouchers 
o Up to 211 vouchers 
o Rehabilitation projects or new development 
o Secures more affordable units 
o Utilized as a tool for Low Income Housing Tax Credit programs to bring in developers 
o Plan to implement by end of the calendar year 
o Requires changes to the Administrative Plan (Council and HUD approval) 
o Some new developers have expressed interest in the program 
• Foster Youth to Independence Program 
o Status:  Ongoing 
o Program for kids who have aged out of the foster care program (aged 18 to 24 years 
old) 
o Originally given 25 vouchers only, however, HUD has since eliminated the cap

Minutes of the Community Development Advisory Committee 
August 28, 2021 
Page 4 
 
 
o 38 referrals received to date 
 13 housed 
 2 inspections pending 
 10 currently searching 
 9 in eligibility determination phase 
 4 withdrawn or ineligible 
 
Vice Chair Miele inquired about the eligibility for the Foster Youth to Independence Program.  Mr. 
Paredez explained the factors of income eligibility: one cannot make more than 50% of the area 
median income, must pass a background check, be an eligible citizen, meet HUDs definition of a 
family, and be aged out of the foster care system.  Mr. Paredez stated that 100% of the referrals come 
from the Department of Child Services.  Ms. Moreno announced that staff will send the Committee-
member information on the program.  Committee-member Flores asked how long a person could stay 
in the program.  Mr. Paredez replied that it was originally three years, however, HUD changed the 
rules.  Mr. Paredez noted that a person could now stay up to five years and afterward, could possibly 
be converted into a regular voucher program.   
 
Committee-member Rubio relayed that she has worked with similar programs at her employment in 
Phoenix and stated that these types of programs go beyond just housing.  She stated that some of the 
young adults assisted in the Foster Youth to Independence program come back and mentor others.  
She was glad to see that Glendale had this program. 
 
Goal 2:  Improve New Member Orientation 
Mr. Hess gave an update on the following:  
• Feedback Gathering / Action Planning 
o Status:  In Progress 
o Subcommittee Recommendations 
 Define Committee purpose and member roles 
 Increase educational opportunities for members 
 Teambuilding and appreciation events 
o Next Steps 
 Ongoing subcommittee discussion 
 Revise orientation materials by February 2022 
 Explore opportunities for: 
• Video orientation 
• Web-based training 
• Local conferences and/or networking options 
• City-wide volunteer appreciation event (tentative for Spring 2022) 
 
Goal 3:  Improve Grant Solicitation Process 
Mr. Hess gave an update on the following:  
• Strategic Investment Plan 
o Status:  Complete 
o Implemented changes for FY2021-22 grant cycle 
o Aligned investment decisions based on Consolidated Plan 
o Streamlined Public Services grants solicitation 
o Project-specific procurements completed or planned:

Minutes of the Community Development Advisory Committee 
August 28, 2021 
Page 5 
 
 
 Pandemic Small Business Assistance 
 Tenant Based Rental Assistance 
 Youth Employment & Education (IGA) 
 Homeless Master Services Agreement 
 First Time Homebuyer 
 
[A ten-minute break was taken.] 
 
Goal 4:  Improve Performance Reporting  
Ms. Moreno provided information on the following:  
• Dashboard Reporting 
o Implemented the Community Action Program reporting dashboard.  The public-facing 
dashboard will be completed this calendar year and presented to CDAC for feedback. 
o Conceptual Housing performance dashboard in progress. 
o Up Next:  Working on CDBG, HOME, ESG expenditures and subrecipient contract 
performance 
• Mandated Reporting 
o Consolidated Annual Performance and Evaluation Report (CAPER)  
 In process 
 Includes expenditures and accomplishments 
 Public Comment Period:  September 10th – 25th  
 CDAC Presentation:  September 16th  
 Due to HUD:  September 30th  
o Section 8 Management Assessment Program (SEMAP) 
 Deferred by HUD due to COVID 
 
Mr. Hess provided information on the following:  
• Revitalization Division Expenditures 
o $3,992,704 FY2021 (CDBG, HOME, ESG) 
o $596,934 CARES Act 
o $642,741 FY2022 to date 
o Exceeded regulatory expenditure requirements  
• Subrecipient Contract Performance 
o Pandemic Small Business Assistance Program 
 Designed to help businesses with 5 or fewer employees 
 Went online at the end of January 2021 
 $953,111 allocated / $295,900 expended 
 77 applicants:  20 awarded, 8 in underwriting, 49 withdrew/declined 
o Next Steps:  Update eligible uses to include workforce capacity development 
 
Committee-member Carbello inquired as to why some applicants were not awarded.  Ms. Moreno 
explained that some applications were non-responsive, some did not show a COVID relationship, and 
the business must also be in good standing, for example have paid all taxes.   
 
Vice Chair Miele asked for clarification of workforce capacity development.  Ms. Moreno relayed 
examples of recruitment and training.  Ms. Moreno stated that the original scope of this program was 
to pay for bills of the business, however, now can include workforce development expenses.

Minutes of the Community Development Advisory Committee 
August 28, 2021 
Page 6 
 
 
Mr. Hess presented information on: 
• Future Subrecipient Reports Planned 
o KPI’s are being developed for these programs and will be added to the dashboard 
 Tenant Based Rental Assistance 
 Youth Employment & Education (IGA) 
 Homeless Master Services Agreement  
 First Time Homebuyer 
 
Mr. Cantu provided information on the following:  
• Community Action Program Expenditures 
o FY2021-22 – All Funding Sources 
 $11,958,428 in direct services 
 2,550 households served 
 6,330 services provided 
• Emergency Rent Assistance Program 
o Program financials were provided. 
• Increase Community Feedback 
o Feedback on Assistance Programs 
 85% - Assistance programs met their needs 
 80% - Programs / services easy to understand 
 80% - Applying / accessing is convenient 
 73% - Finding information is easy 
 64% - Satisfied with response time 
• CAP Operational Improvements 
o Increase Self-Sufficiency Strategies 
 Assessing programmatic opportunities 
 Two new case management positions 
o Increase Use of Technology 
 Implemented online application process 
 Implemented electronic document submission 
 Implemented paperless case processing 
o Increase Organizational Standards Rating (DES) 
 Achieved 96% 
 
Ms. Yates presented information on the following:  
• Increase Youth & Family Engagement 
o Benevilla Family Resource Center ‘Pop-Up’ 
 Supports families with children aged 0 to 5 
 30 families connected 
 40 children received school readiness kits 
o Holiday Adopt-a-Family Program 
 Facilitated by the Community Services Department 
 20 families adopted by City employees 
 $14,000 in gifts provided to CAP and Housing families 
• Increase Community Partnerships 
o American Furniture Warehouse partnership  
 $5,000 donation

Minutes of the Community Development Advisory Committee 
August 28, 2021 
Page 7 
 
 
 Benefits the Foster Youth to Independence recipients 
 25 gift cards / $200 each 
o Heat Relief Network 
 12 sites, 9 operated in Glendale (Glendale cemetery, CAP Office, FRAC, 
Glendale Housing, Glendale libraries) 
 11,200 bottles of water distributed 
 In partnership with MAG 
• Improved Communication & Storytelling 
o One year strategic marketing plan, worked with the Public Affairs Department 
o Key theme messaging, monthly topics, media advisories, interviews, social media, 
Next Door app, and use of videography 
• Strategic Communication Results 
o Media Coverage: television, radio, and print interviews; media event 
o Topics:  Property Owner Preservation Program, TBRA, Foster Youth to Independence, 
State of Affordable Housing, Homelessness, Homeless Master Services Agreement 
 
Mr. Paredez provided information on the following:  
• Housing Programs Performance 
o Public Housing 
 98% Occupancy Rate 
 Exceeds Standard (95% minimum) 
o Housing Choice and Foster Youth Vouchers 
 97% Funding Utilization 
 89.8% Voucher Utilization 
 Meets Standard (must achieve 95% in one area) 
• Housing Wait List Process 
o Implemented lottery process and increased public notification and outreach 
o Pre-applications in Braille and multiple languages 
o Online pre-application process available 
o 21-day application period 
o 30-day pre-advertisement period 
o Public notices, print, and radio advertisements; social media 
o Over 20,000 pre-applications 
• Emergency Housing Voucher Program 
o Implemented July 1st 
o 72 vouchers in total 
o Referrals through the regional Coordinated Entry System, 100% referral only 
o All must be registered as homeless 
o Glendale is the only agency that has placed clients, so far. 
o As of today, 56 referrals have been received.  
 
Vice Chair Miele asked if the vouchers could only be used in Glendale.  Mr. Paredez replied in the 
positive. 
 
Ms. Moreno commented that the Emergency Housing Voucher Program was very limited.  She 
explained a recipient must be homeless or on the verge of homelessness or a victim of domestic 
violence or trafficking, must go to a coordinated entry site, and be verified from the Public Housing

Minutes of the Community Development Advisory Committee 
August 28, 2021 
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Authority that they meet the homelessness verification.  She explained the process was dictated by 
HUD and the purpose of the coordinated entry was to avoid having people apply in multiple cities.  
She explained that an applicant needed to state where they wanted to live first which helped with 
housing a recipient faster.   
 
Vice Chair Miele noted that there were a lot of people searching for housing after being approved and 
asked if there was housing available to find.  Ms. Moreno stated that clients are provided with a list of 
available properties and the Landlord Liaison was assisting with this list.  Ms. Moreno added that 
CASS has housing navigators who can help as well.   
 
Ms. Moreno relayed the following about the Emergency Housing Voucher Program: 
• It has been a significant undertaking for the region. 
• An IGA was required. 
• MAG has been overseeing the process. 
• The coordinated entry partners have been phenomenal. 
• Glendale may be able to obtain vouchers from other areas that are unable to use them.   
 
Committee-member Carbello asked if the recipients were helped with rental application fees.  Ms. 
Moreno replied in the positive and clarified that recipients are provided assistance with application 
fees, utility deposits, and security deposits.   
 
The agenda item was concluded.  
 
b. Annual Planning and Goal Setting Session 
Mr. Hess announced that at the May 2021 CDAC meeting, the Committee agreed by consensus on the 
continuation of the Committee’s FY2020-21 goals for FY2021-22 as well.  Mr. Hess stated that in 
order to comply with the City Clerk’s requirements, the CDAC is required to formally reaffirm the 
goals for FY2021-22 by voting action.   
 
Motion by Committee-member Rubio, second by Vice Chair Miele, to reaffirm the continuation 
of the CDAC’s FY2020-21 goals for FY2021-22 as agreed to at the May 2021 CDAC meeting.  
The motion carried 8 – 0.     
 
c. Homeless Strategy Update 
{Ms. Glennon and Mr. Morales joined the meeting.] 
 
Ms. Moreno provided an update on the City’s homeless strategy, which included details on the 
following: 
• Executive Steering Committee 
o Goals 
 Real-time problem-solving 
 Active decision-making 
 Increase internal coordination 
 Increase partner collaboration 
 Increase outreach with benevolent groups 
o Representation  
 Community Services

Minutes of the Community Development Advisory Committee 
August 28, 2021 
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 City Manager’s Office 
 Police Department 
 Transportation Right of Way Division 
 Public Facilities, Recreation & Special Events Department 
• Before and After Photos Shown of: 
o Encampment Clean-Up at 83rd Avenue and Union Hills 
o Bonsall Park Clean-Up 
o 59th Avenue and Myrtle Park and Ride Improvements  
 Lowered the wall height to alleviate hiding behind the wall 
 Rip-rap installed to prevent urban camping 
• Other Activities 
o GQ Service Request type for homeless issues 
o 51st Avenue and Cactus underpass and trail.  Monitoring in conjunction with the City 
of Phoenix.  
o Marvin’s Missions engagement at Bonsall Park.  Engaged Phoenix Rescue Mission to 
conduct outreach and offer services while Marvin’s Missions is at the park feeding the 
homeless. 
o 59th Avenue and Glenn bus shelter modifications 
o Outreach conducted at 47th Avenue and Marshall retention basin 
o Old Big Tin Shed encampment clean-up 
o 54th Avenue and Glendale shopping center enforcement 
o 59th Avenue and Northern healthy giving campaign signs placement 
• In Progress Items 
o Additional coordination of street outreach and encampment clean-up 
o Additional clean-up resources allocated in the budget.  Will focus on approximately ten 
additional encampments. 
o Parks ordinance updates 
o Criminal justice diversion programs 
 
Mr. Hess shared information on the Master Services Agreement with Central Arizona Shelter Services 
(CASS) in regards to providing a comprehensive set of services organized under a single umbrella as 
operated by CASS. 
• Expected Performance Outcomes 
o Centralized communication / coordination 
o Decreased number of homeless 
o Comprehensive, real-time, by-name data of people experiencing homelessness in 
Glendale 
o Use of rapid cycle testing to identify strategies that work and abandonment of those 
that do not 
o Increased supply of the correct housing solutions 
o Plan for long-term sustainability 
• Central Arizona Shelter Services – Selected as the Lead Agency 
o Contract was executed in June - $3.5 million of one-time ESG funds due to the CARES 
Act 
o 16 sub-partners 
o 24/7 phone line soft launch in progress 
o Developing Key Performance Indicators (KPIs)

Minutes of the Community Development Advisory Committee 
August 28, 2021 
Page 10 
 
 
Ms. Glennon gave a presentation to the Committee. 
o A brief description of the role of CASS in the program was provided. 
o Mr. Morales was recently hired as the Glendale Homeless Programs Manager.   
o In June, CASS held one-on-one meetings with its partners.   
o CASS applied for and was approved as a single adult coordinated entry system.   
o The 24/7 phone line will allow for real-time referrals to the alliance partners and will be fully 
launched in September.  
o The roles of various alliance partners and hours available at the Norton and Ramsey Social 
Justice Empowerment Center (NREC) were relayed.  The NREC is located at 7031 N. 56th 
Avenue and is open via appointment and walk-in hours.   
o Last week, the first partner monthly meeting was held with approximately 40 participants.   
o Next week, weekly meetings will be held. These will be more detailed than the monthly 
meetings and will include case updates.   
o Several building improvements have begun NREC. 
o CASS appreciates the opportunity to work this model with Glendale and hopes that it is 
something other communities will consider.   
 
[Mr. Beck entered the meeting during Ms. Glennon’s presentation.] 
 
Committee-member Hackenburg asked if CASS or the City would accept donations of furniture.  Ms. 
Glennon replied in the negative, explaining that CASS does not have a storage location.  Ms. Moreno 
relayed that the City could not take donations of furniture either for the same reason.  Ms. Moreno 
suggested making furniture donations to the Salvation Army as the Phoenix Rescue Mission has a 
partnership with the Salvation Army to help people furnish their homes.   
 
Mr. Morales shared a brief background of his experience and stressed the need for collaborative 
efforts for success with homelessness.  He shared two stories as examples of homeless individuals that 
he has assisted.  He stated that this Glendale Master Services Agreement has received attention in the 
region and CASS intends to be the model for assistive community services.   
 
Vice Chair Miele asked if there was any plan for shelter services in Glendale.  Ms. Moreno replied in 
the negative.  She added that there was discussion of a regional shelter, however, had not heard 
anything specific in terms of investment yet.   
 
Committee-member Giles inquired about advertising of the new services to the public.  Ms. Moreno 
stated that the center will be promoted in multiple ways, such as business cards, social media, the 
City’s website, Councilmember newsletters, and the water bill.    
 
8. COMMITTEE MEMBER COMMENTS AND SUGGESTIONS 
Committee-member Carbello thanked staff for the retreat and the presentations.    
 
9. NEXT MEETING 
The next regular meeting of the Community Development Advisory Committee will be held on 
September 16, 2021 at 6:30 p.m., virtually or in conference room B-3 of the Municipal Office 
Complex, located at 5850 W. Glendale Ave., Glendale, Arizona 85301.   
 
10. ADJOURNMENT

Minutes of the Community Development Advisory Committee 
August 28, 2021 
Page 11 
 
 
Motion by Committee-member Rubio, second by Committee-member Giles, to adjourn the 
meeting at 11:37 a.m.  Motion carried 8 – 0.