CAP Customer Feedback Survey

Community Action Program 
Customer Feedback Survey
October 20, 2022

Results Overview
2
• Five question survey w. 238 total responses
• Very few skipped answers
• Mostly favorable results

Q1: Overall, how would you rate the quality of your service 
experience with the Glendale Community Action Program?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
Answered: 237   Skipped: 1

4
Q2: How well did we respond to your service request?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Extremely well
Very well
Somewhat well
Not so well
Not at all well
Answered: 235   Skipped: 3

Q3: How much time did it take us to address your service request?
5
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
Answered: 237   Skipped: 1

Q4: How helpful was this program in resolving your immediate 
crisis?
6
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful
Answered: 234   Skipped: 4

Q5: How likely is it that you would recommend the Glendale 
Community Action Program to a friend or colleague?
7
Answered: 233   Skipped: 5