Glendale CAP Customer Service Survey

Glendale Community Action Program 
Customer Feedback Survey
Friday, October 07, 2022

Date Created: Monday, June 06, 2022
238
Total Responses
Complete Responses: 238

Q1: Overall, how would you rate the quality of your service experience with the 
Glendale Community Action Program?
Answered: 237   Skipped: 1
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100%
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative

Q2: How well did we respond to your service request?
Answered: 235   Skipped: 3
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Extremely well
Very well
Somewhat well
Not so well
Not at all well

Q3: How much time did it take us to address your service request?
Answered: 237   Skipped: 1
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Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected

Q4: How helpful was this program in resolving your immediate crisis?
Answered: 234   Skipped: 4
0%
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Extremely helpful
Very helpful
Somewhat helpful
Not so helpful
Not at all helpful

Q5: How likely is it that you would recommend the Glendale Community Action 
Program to a friend or colleague?
Answered: 233   Skipped: 5