CTOC Transit Projects Update - Jan 2023
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Transit Projects Update CTOC – January 5, 2023 • Targeted service area • Cost - $25K; paid for by Valley Metro as a joint project • Launched on March 9, 2020; completed on December 31, 2020 • Required using two scheduling software platforms • Service highlights and lessons learned – 329 trips first month vs. 930 trips last month (183% increase) - 6,799 total riders – “Choice” riders – 24% never used Glendale Transit – Excellent/Good ratings on booking app – Wait times less than 30 minutes from booking – Real-time trip tracking – Lack of scheduling integration with traditional Glendale Dial-A-Ride (dual systems) – Unable to test fare payment system fully – Traditional dial-a-ride users not wanting to use mobile application – Passengers want expanded service area and hours 2 Microtransit City-Wide Project Phase I Pilot Project Recap • Integrate scheduling software – Combine ADA, Non-ADA, On-Demand, Advanced Demand, First Mile/Last Mile Service – Taxi “Overflow” service • Pilot will include Citywide service • Provides “reminder” (day before trip) and “bus arrival” notices (5-10 minutes out) to passengers • One-Year Pilot with option for renewals 3 Main Objectives of Phase II Pilot Project • Soft Launch on November 28th • Full Launch on December 12th Status of Project • Twenty-Six B/S locations identified for advertising in Phase I • First kiosk/panel was installed on December 9th in the Westgate area (Glendale/93rd avenues) • Outfront Advertising had an add up within 4-5 days • Kiosks/panels will be installed as fabrication is complete • Program will expand to include shelter “wraps” Bus Stop Advertising Program Advertising Kiosks/Panels & Wraps Advertising Kiosks/Panels & Wraps Advertising Kiosks/Panels & Wraps Advertising Kiosks/Panels & Wraps Discussion/Questions? Transit Projects Update