CDAC draft minutes 9.21.2023

MINUTES
COMMUNITY DEVELOPMENT ADVISORY COMMITTEE
GLENDALE CIVIC CENTER
SAPPHIRE ROOM
5750 W. GLENN ST.
GLENDALE, ARIZONA 85301
SEPTEMBER 21, 2023
5:30 P.M.
 
 
 
       
   
1.
CALL TO ORDER
Committee Member Gallegos called the meeting to order at 5:30 p.m.
 
 
2.
ROLL CALL
Roll Call was taken. 
 
Present: 
Kelly Carbello, Committee Member   
Kirstin Flores, Committee Member   
Moises Gallegos, Committee Member   
David Giles, Committee Member   
Theodora Hackenberg, Committee Member   
Brandon Hiller, Committee Member   
Carlos Vargas, Committee Member   
Absent: 
Lisa Baker, Chair
  
Oscar Gonzales, Committee Member
Also Present: Jean Moreno, Community Services Director
Matthew Hess, Community Revitalization Administrator
Ismael Cantu, Community Action Program Administrator
Yolanda Poole, Administrative Support Specialist
Alma Corrales, Community Services Program Coordinator
Marla Ramirez, Community Services Program Coordinator
Renee Candelaria, Community Services Program Coordinator
Mary Perez, Community Services Program Coordinator
3.
CITIZEN COMMENTS
No comments were received.

4.
APPROVAL OF THE MINUTES
 
a.
Community Development Advisory Committee Minutes of August 17, 2023.
Motion by Committee Member Flores, second by Committee Member Carbello, to
approve the September 21, 2023 minutes of the Community Development Advisory
Committee.  The motion carried 5 – 0.  [Committee Member Hackenburg and
Committee Member Hiller were not yet present.]
 
  
 
5.
OLD BUSINESS
None.
 
6.
NEW BUSINESS
 
a.
FY 2024-26 Community Needs Assessment/Strategic Plan and THRIVE Introduction.
[Committee Member Hackenburg and Committee Member Hiller entered the meeting
during the agenda item.]
  
FY 2024-26 Community Needs Assessment / Strategic Plan and THRIVE
Introduction
a.
Ms. Moreno gave a presentation on the FY 2024-26 Community Needs Assessment /
Strategic Plan, which included information on the following: 
Why Do We Need a Strategic Plan? 
Community Service Block Grant (CSBG) Recipient
Designated Community Action Agency
CSBG Act Requirements 
Funding supports anti-poverty activities
Community Needs Assessment required
Addresses CSBG Organizational Standards
What is the Foundation of the Plan? 
Glendale’s Mission, Vision, and Values
Community Profile 
Community Demographics
Housing Statistics
Rent and Evictions
Assessments and Key Findings 
Community Needs Assessment 
Performed by ASU Watts College of Public Service & Community Solutions
Surveyed 442 former clients
Interviewed 32 community partners
Customer Service Feedback 
Surveyed 307 former clients
Internal Assessments 
Balanced Scorecard Development Team
Community Services Leadership Team Assessments
Employee Satisfaction Surveys
1:1 Staff Meetings with Director
Key Findings 
Community Assessments 
Shelter Beds, Housing Security, Food Insecurity, Childcare and After

School Programs, Navigating Systems (Other Resources), Assistance
for Seniors, Employment Services, Processing Time
Internal Assessments 
Increase: Staff Training, Program Evaluation, Community Education,
Flexible Funding.
Improve and Increase Partnerships
Improve Community Outcomes
Maintain Morale
Training Topics: Trauma-informed Care, De-escalation
Agency Goals – Objectives, Linkages, and Funding Strategies for the following: 
Goal 1: Decrease processing time.
Goal 2: Increase staff training.
Goal 3: Increase access to resources and partnerships.
Community Goals – Objectives, Linkages, and Funding Strategies for the
following: 
Goal 4: Increase access to shelter and affordable housing.
Goal 5: Increase access and referrals to senior programs and services.
Individual and Family Goals - Objectives, Linkages, and Funding Strategies for
the following: 
Goal 6: Increase housing stability and economic security.
Goal 7: Increase access to living wage employment opportunities.
 
Committee Member Giles asked if available resources were posted on the City’s
website. Ms. Moreno said the objective for the website had not begun yet. She
said a challenge was to make sure the information on the website was relevant
and up to date.  She said the goal was not to duplicate efforts with other
platforms, such as 2-1-1, because 2-1-1 was the best and most comprehensive
resource for program information. 
 
Committee Member Giles asked how people started to look for help.  Ms. Moreno
said most people use 2-1-1 to begin their search and CAP receives a lot of
referrals from partner networks. 
 
Committee Member Gallegos complimented staff on the hard work and the goals,
which were simple but not simplistic.  He applauded the amount of community
feedback received. 
 
Committee Member Hackenburg asked if the veterans’ housing would be a model
whereby a veteran would move into a house and remain as long as desired. Ms.
Moreno explained the model was a small home village concept for transitional
housing. Ms. Moreno said it was not congregate or permanent living quarters. 
Committee Member Hackenburg inquired if there was a time limit for staying. Ms.
Moreno said the goal would be for a resident to transition out into a long-term
voucher housing program. 
 
Committee Member Vargas commended the inclusion of KPI’s.  He said he would
like to see more exploration of partnerships with non-profit sectors to address
housing issues.  He suggested partnerships with elementary schools to increase
interest in college.  Ms. Moreno said staff worked with both the private and
non-profit sectors.  She explained staff was focusing on adult earners in the
households to increase living wages, however, could look to expanding outreach
to youth. 
 
Committee Member Flores said that Ms. Melissa Thomas of the Glendale Police
Department provided trauma training.  Ms. Moreno noted that Ms. Thomas

trained staff on crisis fatigue last year.
 
Committee Member Carbello asked if the GESD Resource Center would provide
healthcare.  Ms. Moreno said the vision was to have medical and dental
providers, but was unsure if they were in place yet. 
 
Committee Member Carbello inquired about the services offered in the Phoenix
Rescue Mission Workforce Development Program. Ms. Moreno said a whole
gamut of services was provided, including initial skill assessment, resume
building, job application assistance, and certificate and training programs.
 Mr. Cantu announced that Success Coaches worked very closely with Phoenix Rescue
Mission and the clients.  He said they also assisted with soft skill training, resumes, referrals,
and access to job fairs.
 
Ms. Moreno noted that most of the job fairs have been held at the Glendale libraries,
however, staff worked with AZ@Work as well.
 
Mr. Hess relayed that a key feature in workforce development is to work with the business
community to find the skills needed.  He said training can then be tailored to the needs of the
business community. 
 
Committee Member Carbello asked if staff had any demographics on group homes. Ms.
Moreno said this was not in her department’s purview and thus, she did not have data. 
 
Committee Member Vargas said it would be helpful to see Glendale’s ranking in statistics and
demographics in context to the whole the West Valley. 
Motion by Committee Member Hackenburg, second by Committee Member Giles, to
approve the FY 2024-26 Community Needs Assessment and Strategic Plan.  The
motion carried 7 – 0.  
 
 
 
b.
FY 2022-23 HUD Consolidated Annual Performance and Evaluation Report (CAPER).
Mr. Hess gave a presentation on FY 2022-23 HUD Consolidated Annual Performance and
CAPER, which included information on the following: 
Overview of the CAPER
Funding Available and Expended During FY 2022-23
Funded Activities, Funding Source, and Accomplishment Summaries 
ADA Ramp Replacements
Café Lighting – Phase I
Café Lighting – Phase II
Centerline New Rental Development
Emergency Home Repair Program
Glendale Homes Roof Replacement
Glendale Senior Apartments New Rental Development
Glendale Works
Home Repair Program
Homelessness Master Services Agreement
Juniper Square and 67 Flats New Rental Development
Landlord Incentives

New Construction of Infill Single-Family Housing
Public Services for Vulnerable Populations
Single-Family Home Replacement
Tenant-Based Rental Assistance
Unity at West Glendale New Rental Development
Workface Development
Revitalization Division Administrative and Process Improvements 
Revitalization Division policies and procedures revamp
Maricopa County ARPA funding
Glendale Connect system enhancements
Master Services Agreement improvements
 
Mr. Hess announced the full CAPER report was available on the City’s website and will be
submitted to HUD before the end of September 2023.
 
Committee Member Carbello requested data on Glendale Works.  Mr. Hess will provide as a
follow-up item.  
 
 
7.
DIRECTOR'S REPORT
Ms. Moreno announced the following: 
Saturday, October 14th: Annual Stand Up For Veterans event
Saturday, October 28th: Annual GAIN Night event
October 2nd: Ms. Moreno and Mr. Cantu will attend the CSBG Legislative Hearing at the
State Legislature
 
Mr. Cantu introduced the Success Coaches present at the meeting.
 
 
 
8.
COMMITTEE MEMBER COMMENTS AND SUGGESTIONS
 
9.
NEXT MEETING
The next regular meeting of the Community Development Advisory Committee will be held on
October 19th, 2023 at 5:30 p.m., at the Glendale Civic Center in the Garnet Emerald
Sapphire Rooms, located at 5750 W. Glenn Dr., Glendale, Arizona 85301.
 
10.
ADJOURNMENT
Motion by Committee Member Carbello, second by Committee Member Giles, to
adjourn the meeting at 6:46 p.m.  Motion carried 7 – 0.

The Community Development Advisory Committee meeting minutes of September 21, 2023 were
submitted and approved this 16th day of November, 2023.
____________________________________
Denise Kazmierczak
Recording Secretary