THRIVE UPDATE added 1.18.2024

City of Glendale — Regular Meeting (2024-01-18)

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Glendale Community Services 
“THRIVE” Performance Outcomes Update

Transcending
Hope and
Resiliency
Into
Viable
Empowerment 
2
Glendale T.H.R.I.V.E Program

• Program goal: 
– Improve household self-sufficiency through client-centered 
coaching
– Focus on income and asset building, education, financial 
literacy, network building and maintaining housing
• Consistent with Community Services Block Grant (CSBG) 
framework in the Community Needs Assessment
• Operational since August, 2023 with 99 active clients working with 
six Success Coaches
3
Background

1. Employment
2. Education & Cognitive Development
3. Income & Asset Building
4. Housing
5. Health & Social/Behavioral Development
6. Civic Engagement & Community Involvement
7. Outcomes Across Multiple Domains
4
CSBG National Performance Indicators (NPIs)
Six Categories

5
THRIVE NPIs
National Performance Indicator
Clients 
Pursuing 
NPI
Clients who 
achieved 
NPI
%
Employment
# of unemployed youth who obtained employment to gain skills or income
4
1
25%
# of unemployed adults who obtained employment (up to a living wage)
57
19
33%
Education
# of individuals who obtained a high school diploma and/or obtained an 
equivalency certificate or diploma
21
3
14%
# of individuals who obtained a recognized credential, certificate, or degree 
relating to the achievement of educational or vocational skills
70
37
53%

6
National Performance Indicator
Clients 
Pursuing 
NPI
Clients who 
achieved NPI
%
Income & Assets
# of individuals who opened a savings account or IDA
32
10
31%
# of individuals who increased their savings
28
4
14%
Engagement
# of literacy program participants who improved their social networks
24
17
71%
THRIVE NPIs…continued