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Peer Navigator CDAC Meeting September 18, 2025 Trilese DiLeo, Human Services Grants Administrator History 2 • Navigation and resources previously provide through the NREC • Recognized the need for ongoing client support in Glendale • Created the Peer Navigator position to continue services 3 What is a Peer Navigator? • Provides lived-experience support to individuals experiencing homelessness. • Offers guidance, encouragement, and connections to housing and services. • Acts as a bridge between outreach teams, service providers, and clients. 4 Who Is the Peer Navigator • Ryan Hendrix • Started July 8, 2025 • Plays a key role in the City’s homeless & opioid response • Developed the program and data tracking • Working with our partners and MROP squad • Created a resource guide 5 Services Provided • Street outreach and engagement • Resource referrals • Warm hand off to housing and support services • Support and encouragement 6 Outcomes • 30 Day period (Aug 6 – Sep 6) • 60 Interactions • 77 Referrals provided • 67% are phone calls • 70% are or previous were homeless 7 HOPE Line 623-930-HOPE (4673) hope@glendaleaz.gov