RPTA AMEND 5.PDF

Maricopa County — Formal (2022-12-07)

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INTERGOVERNMENTAL AGREEMENT 
 
AMENDMENT FIVE 
 
BETWEEN 
 
MARICOPA COUNTY 
 
AND 
 
REGIONAL PUBLIC TRANSPORTATION AUTHORITY 
 
CONTRACT # 215-75-2019-05 
 
 
 
  
This Fifth Amendment, effective this_____ day of _________________, 2022, amends the following 
items of the Transit Services Master Intergovernmental Agreement Contract #215-75-2019-00 (“Master 
Agreement”) entered into between  Maricopa County (“County”) and the Regional Public Transportation 
Authority (“RPTA”) effective October 1, 2019, as amended by Amendment One, effective February 5, 2020, 
Amendment Two, effective July 1, 2020, Amendment Three, effective July 1, 2021 and Amendment Four, 
effective July 1, 2022.  The RPTA and County collectively are referred to as the “Parties.”  
 
I. 
The following replaces and supersedes the first paragraph of Attachment A (Annual Service 
Agreement) at page 16 of the Master Agreement, as  amended by Amendments One, Two, Three, and 
Four: 
 
The Annual Service Agreement outlines the specific obligations of both 
Parties and provides the Program Schedules that the County participates in 
for Fiscal Year 2022-23, beginning on July 1, 2022, and ending on June 30, 
2023.  The specific obligations will be identified in Section 1: RPTA 
Obligations, Section 2: Member Obligations, Section 3: Invoicing, 
Payments, and Reconciliation, and Section 4: Program Schedules that 
summarize the Programs that RPTA provides for County.   
 
II. 
The following replaces and supersedes Section 3.1 of the Master Agreement, as was amended by 
Amendments One, Two, Three, and Four: 
 
The County shall provide RPTA with $0.00 for Paratransit Services and 
$606,239 for RideChoice Services, for a total of $606,239 for the period 
July 1, 2022 through June 30, 2023. The County shall pay the RPTA in 
four (4) quarterly installments of $151,560 for RideChoice Services. 
Payment of invoices shall become due within thirty (30) calendar days 
after receipt of an invoice from RPTA.  If at any time the costs of this 
program are projected to exceed the annual amount of $606,239.  The 
parties will reduce service levels to stay within the budgeted amount. 
 
If it is determined upon the annual reconciliation at year end that

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
Member has underpaid its share of the actual cost of services for the 
period of FY 2023, RPTA shall reference the original Master Agreement.  
 
III. 
The following schedules replace the schedules to Attachment A of the Master Agreement, as was 
amended by Amendments One, Two, Three, and Four: 
 
The attached Schedule A replaces Schedule A (Paratransit Services Cost 
Estimate and Service Overview) to Attachment A at page 21 thru page 27 of 
the Master Agreement, as was amended by Amendments One, Two, Three, 
and Four. 
 
The attached Schedule B replaces Schedule B (Ride Choice Cost Estimate 
and Service Overview) to Attachment A at page 35 thru page 40 of the 
Master Agreement, as was amended by Amendments One, Two, Three, and 
Four. 
 
 
IV. 
The following is added to Attachment A (Annual Service Agreement) Section 3, Invoicing, Payments, 
and Reconciliation, at page 18, of the Master Agreement, as was amended by Amendments One, Two, 
Three and Four. 
 
3.9 
As it relates to Lottery monies, Maricopa County Authorizes RPTA 
to hold their portion of Arizona Lottery Funding (ALF) and apply it to their 
annual IGA.  In addition, the ALF monies currently in possession of 
Maricopa County shall be remitted to RPTA for the same purpose.  
Authorization shall be obtained from the Deputy Director of the Human 
Services Department for the use of ALF monies in excess of the amounts 
shown in Schedule A and Schedule B. 
 
3.10 
Both Parties acknowledge that Maricopa County retains ownership 
of its ALF funding and is responsible for ensuring its use of  ALF funds 
comply with the ALF program requirements. 
 
3.11 
Maricopa County acknowledges they will complete the ALF 
application annually within the prescribed deadlines and submit the report 
and expenditure certification, as described in the RPTA ALF application 
instruction and guidelines.

IN WITNESS, the Parties have each executed this Amendment Five as of the effective date first 
set forth above. 
 
REGIONAL PUBLIC TRANSPORTATION AUTHORITY  (RPTA) 
 
By:  _______________________________________ 
 
Jessica Mefford-Miller, Chief Executive Officer 
 
APPROVED AS TO FORM: 
 
By:  _______________________________________ 
 
Michael Wawro, Interim General Counsel 
 
MARICOPA COUNTY 
 
By: ________________________________________ 
 
Jack Sellers, Chairman, Board of Supervisors 
 
ATTESTATION: 
 
By:  _______________________________________ 
 
Juanita Garza, Interim Clerk, Board of Supervisors 
 
 
APPROVED AS TO FORM: 
 
By: _______________________________________ 
 
Deputy County Attorney

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
 
 
 
SCHEDULE “A” – PARATRANSIT SERVICES COST 
ESTIMATE 
July 1, 2022 through June 30, 2023 
 
 
 
 
 
 
 
 
 
FY23 Paratransit Service
Funded by Maricopa County
Paratransit
Trips:
Paratransit Trips
8,688
Total Trips
8,688
               
Cost:
Contractor Transportation Cost
$670,237
RPTA Salaries, Fringes & OHD
$34,925
Contract Contingency
$22,359
Total Gross Program Cost
$727,521
Total Fare Revenue
($34,751)
Total Net Program Cost Before PTF
$692,770
PTF Balance Available
$155,300
PTF Applied
$155,300
ALF Revenues
$537,470
Member City Contributions:
   ADA-Costs
$0
Total Member City Contribution
$0

SCHEDULE "A" -ADA-MANDATED PARATRANSIT 
SERVICE 
Schedule A 
RPTA ADA Paratransit Service 
Effective July 1, 2022 
Service Overview 
Service type 
Origin to destination, shared-ride service provided with accessible 
vans, accessible minivans, sedans and other non-accessible vehicles. 
Eligibility 
ADA certified and ADA eligible visitors 
Visitors 
Visitors who are ADA certified, or who have an obvious disability, or 
who present documentation demonstrating a disability that indicates 
the inability to use transit are eligible for ADA paratransit for up to 30 
days per 365 days. To register as a visitor, contact RPTA 
Mobility Center at 602.716.2100, option 2, sub-option 4. 
Service Area 
Trips that begin and end within the federally mandated ADA 
paratransit service area. This includes areas that are within 3/4 mile of a 
transit route or light rail station and any pockets that are surrounded by 
areas that are within 3/4 mile of a transit route or light rail station and 
that have been so-designated by RPTA. See the ADA 
paratransit service area map shown in Exhibit 1. 
Days of Service 
Monday - Sunday Including Holidays 
Hours of Service 
5 AM to 10 PM and at other times when transit is available within 3/4 
mile of both the origin and destination. 
Trip Limits 
No limit to the number of trips an individual can take as long as the 
individual is ADA certified and the trips are within the ADA service 
area and during ADA service hours. 
Trip Purposes 
Any trip, regardless of Trip purpose 
Fare Structure 
Fares 
Two time the full fare for regular fixed route service 
Fare Media 
Cash, regional, East/Northwest and Phoenix DAR tickets, Phoenix 
Monthly DAR Pass (Phoenix fare media may only be used by Phoenix 
residents.) 
Passenger Types 
Riders 
ADA certified and ADA eligible visitors.

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
Personal Care 
Attendant (PCA) 
ADA certified customer may indicate the need for a PCA, an 
individual who assists the customer with activities of daily living. 
Pursuant to ADA requirements, PCA's are not charged a fare. 
Companions 
A customer may travel with one additional individual (and more on a 
space available basis). Companions must pay the same fare as the 
customer. 
Children 
Customers must be eight years of age or older to travel unaccompanied. 
Customers may bring children as PCAs or companions. A child who is 
five or under may travel for free with a fare-paying adult. 
Mobility Devices and Disability-Related Equipment 
Service Animals 
Service animals are permitted on paratransit. For more information on 
RPTA's service animal policies, visit valleymetro.org/service animals. 
Mobility Devices 
VM Paratransit will accommodate mobility devices measuring up to 51 
inches in length and 34 inches in width and weighing not more 
than 800 pounds when occupied at minimum.  Larger devices will be 
accommodated if the vehicle lift capacity allows. 
Oxygen and Other 
Equipment 
Must be able to be safely secured on board the vehicle without blocking 
safe path-of-travel for riders or the driver. 
Reservation Changes and Cancellations 
Reservations 
Number 
602.716.2200 
Reservations Hours 
Daily 6 AM to 7:00 PM 
Reservations Period 
1 to 14 days prior to service; no same day trips 
Reserving based on 
Pick-Up Time 
If customer requests a specific pick-up time, RPTA Paratransit will offer 
a pick-up time that is within one hour of the time requested. 
Reserving based on 
appointment time 
If a customer specifies an appointment time, RPTA Paratransit will offer 
a pick-up time which should enable the customer to arrive at his/her 
destination between 0 minutes after appointment time. 
Changes 
May be made until 7:00 PM on the day before travel. 
Cancellations 
May be made until 2 hours before the scheduled pick-up time. 
Cancellations made after this time are considered late and treated as 
no-shows.

Service Delivery 
On-Time 
Expectation for 
Pick-Ups 
Service is on-time if the vehicle arrives to transport the rider between 0 
and 30 minutes after the pick-up time quoted to the passenger when 
the trip was booked. 
On-Time 
Expectation for 
Appointments 
Service is on-time if the vehicle arrives to drop off the rider 0 minutes 
after the appointment time specified by the rider at the time the trip was 
booked. 
Early Trips 
A trip is early if the vehicle arrives before the negotiated scheduled pick-
up time as communicated to the rider when the trip was booked, whether 
or not the rider takes the trip. 
Late Trips 
A trip is late if the vehicle arrives 31 minutes or more after the 
negotiated scheduled pick-up time as communicated to the rider when the 
trip was booked. 
Excessively Late 
Trips 
A trip is excessively late if the vehicle arrives 61 minutes or more 
after the scheduled pick-up time as communicated to the rider when the 
trip was booked. 
Missed Trips 
A trip is missed if the trip is early or late and the rider fails to take the 
trip and/or if the vehicle fails to arrive. 
Boarding Window 
A five-minute pick-up window during which the rider is expected to 
board the vehicle as long as the vehicle arrives on-time as defined 
herein. If the vehicle arrives early, the pick-up window begins at the 
negotiated scheduled pick-up time as defined herein. 
No-Show 
A no-show is when the rider fails to board the vehicle within the five- 
minute boarding window as defined herein. No-shows cannot be charged 
when the vehicle departs before the start of the pick-up 
window or when the vehicle arrives late or excessively late.

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
Door-to-Door 
Service 
This is the base level of service, defined as service from the outermost 
door of a rider's origin to the outermost door of a rider's destination. 
The driver is not permitted to lose sight of a vehicle when occupied. 
Drivers are not required to go beyond the outermost door of a rider's 
origin or destination, and drivers are not permitted to enter a rider's 
place of residence. 
Hand-to-Hand 
Service 
This is a higher level of service provided for riders who are unable to be 
left alone safely. A driver must accompany the rider from the outermost 
door of his/her origin to the outermost door of his/her destination and 
must ensure that an authorized person at the rider's destination is aware 
of the rider's arrival before departing. RPTA 
will identify riders who must be provided hand-to-hand service. 
Driver Assistance 
The driver is expected to provide any of the assistance identified herein 
as needed/requested: guiding the passenger by the hand/arm, pushing 
the rider's mobility device, carrying small packages, assisting rider on 
and off vehicle, assisting with vehicle seatbelt and securement systems, 
and collecting the fare. Drivers are not permitted to lift or carry 
passengers or their children, and drivers are not permitted to enter a 
rider's place of residence. 
Use of the 
Lift/Ramp 
Any rider is permitted to use the vehicle lift/ramp upon request. 
Seatbelts and 
Mobility Device 
Securement 
All riders must be wearing seatbelts, and all mobility devices must be 
secured. RPTA Paratransit will not transport a rider who is not wearing a 
seatbelt or mobility devices that are not secured. 
Children 
A child may travel with the rider. The rider is responsible for ensuring 
that his/her accompanying child(ren) is/are transported in an approved 
child safety seat when required to do so by law. The rider is 
responsible for bringing his/her own child safety seat. VM Paratransit 
drivers are trained to assist with the securement of child safety seats, 
but drivers may not lift or carry children.

Pets 
A pet, who is completely secured in a closed pet carrier, may be 
transported as long as the rider has notified the provider in advance 
and as long as the pet carrier fits on the rider's lap or at the rider's feet, 
without blocking the path-of-travel for riders or the driver. 
Packages 
Riders are subject to RPTA's approved package policy available in the 
RPTA ADA Paratransit Ride Guide. Drivers will assist with carrying 
small packages, weighing not more than fifty pounds in total. 
Ride Time 
VM Paratransit is a shared-ride service. Accordingly, a ride may take as 
long as a comparable trip would take on public transit. 
Provider and Contract Information 
Provider 
Contracted service - Prime contractor is selected through a competitive 
procurement process. 
Provider Rate 
Structure 
Contractor is reimbursed per contract requirements as negotiated 
through the competitive procurement process. 
Performance 
Standards 
Performance standards are established and monitored based on the 
negation based on the competitive procurement process. 
Contract Term 
Contract term will be established through the competitive procurement 
process. 
 
The following Exhibits are hereto attached to Schedule "A". 
• 
Exhibit 1: Maps 
• 
Exhibit 2: Contract Rate Sheet 
• 
Exhibit 3: Contract Based Performance Standards 
• 
Exhibit 4: Payment

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
SCHEDULE A - Exhibit 1  - MAPS

SCHEDULE A - Exhibit 2 - Contract Rate Sheet 
 
Contract rates will be provided upon request as a part of the contract agreement with 
the provider based on the competitive procurement process.

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
 
 
SCHEDULE A – Exhibit 3 – Contract Based Performance Standards 
 
Incentives and Liquidated damages will be provided upon request as a part of the 
contract agreement with the provider based on the competitive procurement process.

Schedule A - Exhibit 4 - Payments to Provider 
 
 
Exhibit A "Payment Schedule" of RPTA's paratransit provider contract will be 
provided upon request as a part of the contract agreement with the provider based on 
the competitive procurement process.

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
 
 
 
SCHEDULE “B” – RIDE CHOICE 
July 1, 2022 through June 30, 2023 
 
 
 
 
FY23 RideChoice Service
Funded by Maricopa County
RideChoice
Trips:
Ride Choice Trips
25,202
             
Total Trips
25,202
             
0
                      
Cost:
Contractor Transportation Cost
$1,052,551
RPTA Salaries, Fringes & OHD
$90,829
Contract Contingency
$0
Total Gross Program Cost
$1,143,380
Total Fare Revenue
($85,183)
Total Net Program Cost before PTF
$1,058,197
PTF Balance Available
$0
PTF Applied
$0
ALF Revenues
$451,958
Member City Contributions:
   RideChoice Costs
$606,239
Total Member City Contribution
$606,239

SECTION 2: RIDECHOICE SERVICE OVERVIEW 
 
Schedule B 
Effective July 1, 2022 
Service Overview 
Service type 
Subsidized curb-to-curb transportation 
Eligibility 
RideChoice will be available for all qualified County residents and 
available in all areas of the County. Qualified residents include ADA 
certified residents and all other County residents who are eligible as of 
March 31, 2019. 
Visitors 
Eligible residents of Unincorporated Maricopa County, and must be 
ADA Certified. 
Service Area 
Service is available within all areas of Maricopa County. 
Days of Service 
365 days per year 
Hours of Service 
24 hours per day 
Trip Limits 
Per-Trip allocations- Base level is 20 trips per month. If a rider uses 
RideChoice to get to work, school or medical appointments, rider may 
request an increase to 50 trips per month. Unused trips do not roll over. 
Or 
Optional Mileage-Based Service Allocation- Allocate 400-miles per 
month per eligible resident within Maricopa County and the immediate 
surrounding areas. Customers would be able to take any trip for a fare 
of $3.00. When any rider reaches their 400-mile allotment, service 
would be discontinued until the start of the next month. Unused miles 
would not carry over. 
Trip Purposes 
Any trip, regardless of trip purpose 
Fare Structure 
 
Fares 
Per-Trip allocations $3 for up to eight-mile trip.  $2 per mile beginning 
after the eighth mile.  
Or  
Mileage-Based Service- $3 per one-way trip up until the 400-mile cap. 
Fare Media 
Credit/debit cards, some gift cards, and cash (some providers)

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
Passenger Types 
Riders 
Riders are required to be ADA-Certified except for non-ADA verified 
riders registered on or before March 31, 2019. 
Personal Care 
Attendant (PCA) 
Permitted 
Companions 
Customer may travel with up to three additional companions. 
Children 
Customers must be eighteen years of age or older to travel 
unaccompanied. 
Mobility Devices and Disability-Related Equipment 
Service Animals 
Service animals are permitted on RideChoice. For more information on 
RPTA's service animal policies, visit valleymetro.org/service animals. 
Mobility Devices 
RideChoice will accommodate mobility devices measuring up to 51 
inches in length and 34 inches in width and weighing not more than 800 
pounds when occupied at minimum.  
Oxygen and Other 
Equipment 
Must be able to be safely secured on board the vehicle without blocking 
safe path-of-travel for riders or the driver. 
Reservations, Changes and Cancellations 
Reservations 
Number 
602.716.2111 
Reservations Hours 
24 hours per day 
Reservations Period On an immediate basis or up to 14 days prior to travel.  
Changes 
May be made at any time. Providers may not be able to accommodate 
last-minute changes without notice. 
Cancellations 
May be made at any time. 
Service Delivery 
Vehicle Response 
Times 
Average response time for same day requests should be no more 
than 45 minutes. 
Early Trips 
If a vehicle arrives before the scheduled pick-up time, the vehicle is early. 
A rider is not required to take an early trip. There are no early 
pick-ups for immediate pick-ups.

Late Trips 
A trip is late if the vehicle arrives 45 minutes or more after the request for 
an immediate pick-up or the scheduled pick-up time for a pre-scheduled 
trip is greater than 31 minutes after pick-up time. A rider is not required 
to take a late trip. 
Missed Trips 
A trip is missed if it is excessively late, whether the rider is transported or 
not, or if the vehicle fails to arrive. 
Boarding Window 
The driver will wait for five minutes. If the rider fails to board within 
that time, the driver may leave, and the rider will be charged with a 
no-show. 
No-Show 
A no-show is when the rider fails to board the vehicle within the five-
minute boarding window as defined herein. No-shows will not be 
charged when the vehicle is early or late. 
Curb-to-Curb 
Service 
This is the base level of service, defined as service from the nearest safe 
parking area near the rider's origin to the nearest safe parking area near the 
rider's destination. This could be a driveway, a parking lot, or the 
curbside adjacent to the rider's pick-up or drop-off address. Some drivers 
may choose to provide a higher level of service, but it is not required. 
Driver Assistance 
Upon request, the driver may (but are not required to) provide any of the 
assistance identified herein: pushing the rider's mobility device, carrying 
small packages, assisting rider on and off vehicle, assisting with vehicle 
seatbelt and securement systems, and collecting the fare. Drivers are not 
permitted to lift or cany passengers or their children, and drivers are not 
permitted to enter a rider's place of residence. 
 
Seatbelts and 
Mobility Device 
Securement 
Riders are strongly encouraged to use seatbelts and mobility device 
securement systems. 
Children 
Riders are responsible for ensuring that accompanying children are 
transported in approved child safety seats when required to do so by 
law. The rider is responsible for bringing his/her own child safety seat. 
Pets 
The transport of pets is at the driver's discretion.

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MARICOPA COUNTY AMENDMENT 5 - TRANSIT SERVICES IGA 2022-23-01 
Packages 
Customers are subject to the package policies of individual RideChoice 
providers. Most vehicles have trunks and/or cargo storage areas which 
will accommodate items such as groceries, luggage and 
other small items. 
Provider and Contract Information 
Provider 
Contracted service - Prime contractor will be selected through a 
competitive procurement process 
 
Provider Rate 
Structure 
Contractor is reimbursed based on the competitive procurement process 
Contract Term 
Contract term will be based on the competitive procurement process.