Extracted text (via pymupdf)
16080 characters
MCWDB
ANNUAL REPORT
PROGRAM YEAR 2021
Table of Contents
Letter from the Chair
Overview of Maricopa County
MCWDB Mission & Vision
MCWDB Goals
FY22 Financial Review
Maricopa County at a Glance
Title 1B
Title II: Adult Education
Title III: Employment Services
Title IV: Vocational Rehabilitation
MCWDB Members
Community Impact Story
12
13
15
11
12
09
08
07
05
03
04
06
Letter from the
Chair
Chair
Maricopa County
Workforce Development
Board
Leah Hill
Page 3
I will start (and will end) by expressing my profound
appreciation to Maricopa County’s Workforce Development
Board (MWDB), our Elected Officials, Maricopa County
leadership and staff, the ARIZONA@WORK Council, our core
partners, the jobseekers whom we have served, and the
employers who have benefited from great people looking for
work.
The past year was one of significant progress. Together, we
have accomplished the following: grew services by 20%,
continued to be the #1 apprenticeship program in the Country,
continued to fulfill our recertification responsibilities by
developing and finalizing the MCWDB Strategic Plan, MCWDB
Local Plan Modification, updating the MCWDB Bylaws and
Policies, recruited eight new board members, and expanded
the MCWDB staff with two Career Pathway Strategists. Wow!
With that foundation, we now look to the future.
In the year ahead, we began with a Board retreat, a new
Committee structure, a highly engaged board, a commitment
to drive regional relationships, and a focus on advancing and
adapting our Vision, Values, and Goals with our pursuit to be a
best-in-class workforce system that connects jobseekers to
career opportunities and employers to skilled talent,
stimulating economic prosperity and enhancing quality of life
for all.
I extend my heart-filled gratitude and appreciation to everyone
who accomplished so much amidst the pandemic we have
endured in the nearly three years. I appreciate you and all you
do. I look forward to prospering together in the upcoming year.
Leah Hill, Chair
Maricopa County Workforce Development Board
Overview of Maricopa County
Maricopa County was established as a County in 1871. It is located in south-central Arizona
and covers 9,224 square miles. It is the most populous county in Arizona and makes up more
than half of the State's population. With its 4,496,588 residents, it is the fourth most
populous county in the United States. Maricopa County continues to be the fastest-growing
county in the nation, with 58,246 people added between July 2020 to July 2021 - an
average of 160 people per day.
ARIZONA@WORK - Maricopa County
ARIZONA@WORK - Maricopa County is one of Arizona's 12 regional Local Workforce
Development Areas (LWDAs) and serves Maricopa County, excluding the City of Phoenix.
ARIZONA@WORK - Maricopa County, collaboration with local community-based
organizations, makes up the current workforce network of business and employment
related service providers for the Maricopa County LWDA. The system is responsible for
providing services to 2.8 million residents within the 8,707 square mile area. The City of
Phoenix, which jointly serves Maricopa County, serves nearly 1.68 million people within its
517 square mile boundary.
Maricopa County Workforce Development Board
The Maricopa County Workforce Development Board (MCWDB) is a policy-making entity
empowered by the Workforce Innovation and Opportunity Act that works to ensure that
Maricopa County residents have the skills, training and education to achieve their career
goals, and Maricopa County employers are able to hire, develop and retain qualified
employees.
The MCWDB partners with local businesses and educators to create and educated
workforce capable of sustaining economic prosperity in the future. The 19-member board
represents all facets of the workforce system in the Maricopa County LWDA, including the
business community, and leaders from education, labor, public service and community-
based organizations.
The MCWDB has established it mission, vision, goals and strategies to ensure that
integrated service delivery in the region is aligned with federal and state goals for
implementing the Workforce Innovation and Opportunity Act.
Page 4
MCWDB Mission & Vision
Page 5
Mission
Vision
Your trusted partner to deliver
innovative workforce solutions that
connect employers to skilled talent and
prepare job seekers for careers,
stimulating economic prosperity and
enhancing quality of life for all.
01
Increasing access and opportunities for the employment, education, training and support
services to succeed in the labor market.
Based on the WIOA's six purposes, the MCWDB's Mission includes:
Supporting the alignment of workforce investment, education and economic development systems
in support of a comprehensive, accessible an high-quality workforce development system.
Improving the quality and labor market relevance of workforce investment, education and
economic development efforts to provide workers with the skills and credentials necessary to
secure and advance in employment with family-sustaining wages and to provide employers with
the skilled workers the employers need to succeed in the global economy.
Promoting improvement in the structure of and delivery of services to better address the
employment and skill needs of workers, job seekers and employers.
Increasing the prosperity of workers and employers, the economic growth of communities, regions
and states and the global competitiveness of the United States.
Providing workforce investment activities that increase the employment, retention and earnings of
participants and increase attainment of recognized postsecondary credentials by participants.
02
03
04
05
06
address employer needs.
• Strong education services to
• Ensure a strong apprenticeship
program
• Deliver effective training
• Strengthen educational services
• Deliver a high-quality, seamless
customer experience
focused
• Employer and job-seeker
• Establish a viable entity for serving the
region
• Maintain a human-Centered Design
approach
• Ensurre focus on flex
• Identify a range of alternative funding sources in
addition to federal workforce development agencies
• Include long-term partnerships with private sector
partners, foundations and other sources
• Specify integrated funding sources that ensure a wide
range of services to employers and job-seekers
$11.905
$15.002
$18.081
$21.766
$25
$20
$15
$10
FY19
FY20
FY21
FY22
MCWDB's GOALS
• Design meaningful and simple metrics
• Apply metrics that add value and facilitate
understanding of all stakeholders
• Contribute to shared achievement through
clarity of metrics
Total Funding
Expended
Fiscal Years
2019-2022
Create a High Quality
Workforce Development System
Build Brand Awareness of
Workforce Development to
Increase Utilization
Implement Regional
Workforce Entity
Build a Self-Sustaining System of
Workforce Development
Design Performance-Based Metrics that
Improve System Outcomes
Millions ($)
FY22 Financial Review
Total Expenditures for
FY 2022:
$21,766,634
4%
49%
47%
Direct Participant Services Breakdown
During Fiscal Year 2022 $10,243,807 (47%) of funding went directly to services including
apprenticeships, occupational skills training, work experiences (WEX), and supportive
services. A majority of the funding went to occupational skills training (65%) and WEX
(9%).
65%
9%
Occupational
Skills Training
Work
Experience
Apprenticeship
13%
Page 7
WDB Admin & Oversight $889,265
ARIZONA@WORK Services:
Staffing & Operations $10,633,561
Direct Participant Services $10,243,807
Supportive
Services
13%
Population
Median Age
4.49M
37.9
Median
Household
Income
$67,799
Families in
Poverty
Unemployment
Rate
Median Property
Value
12.1%
5.7%
$293,600
Number of
Employees
Number of
Businesses
1.8M
97,970
Page 8
Maricopa County
At a Glance
*Data obtained from the US Census Bureau
Program Participation
4,484
397
1,032
5,913
4,000
2,000
0
Adult
Dislocated
Worker
Youth
Total (All
Programs)
Training Service Participation
2,062
205
568
2,835
4,000
3,000
2,000
1,000
0
Adult
Dislocated
Worker
Youth
Total (All
Programs)
There are four major WIOA Title IB
program including:
The Adult Program provides workforce
services that increase the employment,
retention, earning and attainment of
recognized post-secondary credentials
for adults ages 18 and older.
The Dislocated Worker (DW) Program
provides services to individuals who have
been terminated, laid off, or have
received notice of termination or layoff
from employment, generally due to
employer downsizing or plant closures.
Self-employed individuals who are
unemployed due to economic conditions
as well as displaced homemakers may
also receive DW program services.
The Rapid Response (RR) Program is the
cooperative effort of ARIZONA@WORK-
Maricopa County staff and other partner
programs. RR provides assistance and
services to workers affected by layoffs,
plant closures, natural or other disasters
resulting in mass job dislocation. The
intent of RR activities is to aid affected
workers and help them transition to a
new employment opportunity as quickly
as possible.
The Youth Program provides a
comprehensive array of services (i.e.
occupational skills training, work
experiences, basic academic skills
education, adult mentoring, etc.) the goal
is for program participants to obtain a job
in a career pathway, enroll in post-
secondary education or register in an
apprenticeship prior to the end of their
participation in the program. Youth
programs offer services to in-school and
out-of-school youth ages 14-24.
Page 9
Title IB Program
5,913
Program Participants.
PY21 Activity Highlights
20%
Year-Over-Year
INCREASE
Median Earnings
$8,958
$10,263
$6,285
$7,158
$8,795
$4,500
10,000
8,000
6,000
4,000
2,000
0
Adult
Dislocated
Worker
Youth
Target
Actual
Rate ($)
Measurable Skill Gains
72%
69%
79%
59%
50%
53%
100
50
0
Adult
Dislocated
Worker
Youth
Target
Actual
Rate (%)
Credential Attainment
80%
85%
79%
75%
80%
59%
100
50
0
Adult
Dislocated
Worker
Youth
Target
Actual
Rate (%)
Page 10
The median earnings of
participants who are in
unsubsidized employment
during the second quarter after
exit from the program.
Median Earnings
(2nd Quarter After Exit)
WIOA strengthens the Title II Adult Education and Family Literacy Act (AEFLA) program by
positioning adult education services provided by the Arizona Department of Education as a
key component of the workforce development system in local communities and improving
alignment among adult education programs, post-secondary education providers and
employers.
Total Number of
Participants
Instructional
Hours
IET Program
Participants
Integrated Eng.
Literacy & Civics
Participants
Participants with
Measurable Skill
Gains
6,640
225,637
1,106
3,145
57%
ABE/ASE Participation by Grade Level
37%
57%
6%
Grade Level 0-3.9 37
Grade Level 4-8.9 57
Grade Level 9-12
6
ESL Participation by Level
42%
36%
22%
ESL Level 1-2 42
ESL Level 3-4 36
ESL Level 5-6 22
Page 11
Title II: Adult Education
The Employment Service Program
provides employment services and career
counseling to job seekers. This program
also provides labor exchange services to
job seekers and employers. These services
are available to all job seekers, regardless
of employment status, though Veterans
receive priority and disabled Veterans
receive highest priority. Any employer
seeking workers are eligible for employer
services from this program. Services
include job search and placement
assistance for job seekers, recruitment
services and special technical services for
employers, re-employment services for
unemployment insurance complaints,
labor exchanges services for workers who
have received notice of permanent or
impending layoff, referrals and financial aid
application assistance for training and
educational resources and programs and
the development and provision of labor
market and occupational information.
The Rehabilitation Services Administration
(RSA) assists individuals with disabilities to
meet their goals for employment and
independence. RSA is responsible for for
technical assistance and resources for
individuals with disabilities and for
administering Vocational Rehabilitation (VR)
programs. Program eligibility is limited to
adults who have a physical or mental
impairment that results in substantial
employment barriers and who require Title IV
services to "prepare for, secure, retain,
advance in, or regain employment that is
consistent with the applicant's strengths,
resources, priorities, concerns, abilities,
capabilities, interests and informed choice."
Average Number of Customers
Served
Number of Job Placements
Average Hourly Wage
Page 12
10,082
7,963
Customers Served
Total Exiters
Title III: Employment Services
Title IV: Vocational Rehabilitation
11,100
7,011
$15.51
Chair
HR Manager, Workforce
Education Investments
Mayo Clinic
Leah Hill
Vice Chair
Vice President
Tivity Health
Bonnie Schirato
Second Vice Chair
Training Director
Phoenix Electrical JATC
Shawn Hutchinson
Member
Chief Executive Officer
Concord General
Contracting
Grenee Martacho
Page 13
Member
Arizona Public Affairs
Manager
Intel
Angela Creedon
Maricopa County
Workforce Development Board
Member
Vice Chancellor
Maricopa County
Community College
Darcy Renfro
Member
Business Development
Officer
Maricopa IDA
Greg Ghelfi
Member
Assistant Program
Manager
Arizona DES
Ismial Rangel
Member
Deputy Chief
Maricopa County Adult
Probation
Jason Walker
Member
Senior Vice President
Grand Canyon University
Dr. Joe Veres
Member
Regional Director
Dell Technologies
Scott Sudhalter
Page 14
Member
President/CEO
SSC Underground
Marcia J. Veidmark
Member
Senior Director,
Healthcare Careers
Banner Health
Dr. Noelle Trinder
Member
AVP, Corporate Recruiter
Bank of America
Loren Granger
Member
RN Director Clinical
Education
Banner Health
Konrad Robichaud
Member
Secretary - Treasurer
United Food &
Commercial Workers
Stan Chavira
Member
Talent Management
Director
Salt River Project
Tina Drews
Member
HR & Finance Director
TBC Services, LLC
Subhash Chandra
Member
State & Local Gov Affairs
Director
Verizon
Matt Clark
Member
Head of Human Resources
TSMC
Scott Holman
Member
Workforce Outreach
Manager
Arizona Builders Alliance
Steve Navis
Blank Template
Andrea decided she was no longer satisfied or fulfilled working minimum wage jobs. She was
looking for a new career to afford a better life for her and her daughter. She did not want to
continue working at call center jobs and wanted to pursue a career in the medical field. She
had worked in the field at a front desk & in medical call centers but wanted something more.
However, Andrea was experiencing challenges finding a training she could attend, while
holding down a full-time job and raising her daughter.
Andrea received information about ARIZONA@WORK and decided to call to get more
information. Andrea attended Orientation and the Employment Academy, and was paired
with her Career Advisor, Jennifer. After enrolling in individualized services, with Jennifer’s
assistance, Andrea researched different types of trainings. Andrea decided to attend a
Phlebotomy Program at Desert Dental & Health Academy and began training on 7/5/22. She
loved the way that the school taught and felt this was the right fit for her as they worked with
her schedule to help her to be successful in the program. She was now on the path to begin a
new career.
Andrea graduated training 7/29/22 and started her new career at Labcorp on 8/2/22 making
$19.00 an hour with the opportunity to move up. Andrea shared she is now feeling like she
has a career she can advance in and hopes to increase her skills with additional
medical trainings in the future.
Community Impact Story
Maricopa County Workforce Development Board
301 W. Jefferson Street, 9th Floor
(602) 506-5880