HUMAN SERVICES CAMPUS AMENDMENT 1.PDF

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 1 of 14 
AMENDMENT NO. 1 
TO THE CONTRACT 
BETWEEN  
MARICOPA COUNTY 
ADMINISTERED BY ITS 
HUMAN SERVICES DEPARTMENT 
AND 
HUMAN SERVICES CAMPUS, INC. 
 
I. 
Maricopa County, administered by its Human Services Department (“County”), and 
Human Services Campus, Inc. (“Subrecipient”) fully executed a financial Agreement 
(Agreement) on or about July 27, 2022. The County provided the Subrecipient with 
$2,799,487 in Assistance Listing Number (ALN) 21.027 American Rescue Plan Act, 
Coronavirus State and Local Fiscal Recovery Funds (CSLFRF) and Maricopa County 
General Funds for the provision of emergency shelter services for individuals experiencing 
homelessness at the Human Services Campus. The Agreement contained a Start Date of 
July 1, 2022, and a Termination Date of June 30, 2024. The County and the Subrecipient 
collectively are referred to as the “Parties.” 
 
II. 
The Parties agree to enter into this Amendment No. 1 to amend the Agreement as follows: 
 
A. 
Correct an administrative error that incorrectly referenced Human Services 
Campus, LLC. The Subrecipient should be referred to as Human Services 
Campus, Inc. 
 
B. 
Remove Attachment A (Projects Scope and Requirements) in the original 
Agreement and replace with a revised Attachment A (Projects Scope and 
Requires). 
 
III. 
Section II above contains all the changes made by this Amendment No. 1. All other terms 
and conditions of the Agreement not amended by this Amendment No. 1 shall remain 
unchanged and in full force and effect as executed by the Parties. 
 
IV. 
The Parties have authorized the undersigned to execute this Amendment No. 1 on their 
behalf, and it shall be effective upon approval and signature by the Parties. 
 
 
(Signatures are contained on the following page)

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 2 of 14 
IN WITNESS, the Parties have approved and signed this Amendment No. 1: 
 
FOR AND ON BEHALF OF  
HUMAN SERVICES CAMPUS, INC.: 
 
_____________________________________ 
Amy Schwabenlender                               Date 
Executive Director 
FOR MARICOPA COUNTY: 
 
 
_____________________________________ 
Bill Gates                                                   Date 
Chairman of the Board of Supervisors 
 
 
 
Attestation: 
 
 
_____________________________________ 
Juanita Garza                                            Date 
Clerk of the Board 
 
 
 
This Amendment No. 1 has been reviewed by 
the undersigned Deputy County Attorney who 
has determined that it is proper in form and 
within the powers and authority granted to 
Maricopa County under the laws of the State 
of Arizona. 
 
Approved as to form: 
 
_____________________________________ 
Deputy County Attorney                            Date

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 3 of 14 
 
ATTACHMENT A 
PROJECTS SCOPE AND REQUIREMENTS 
 
1.0 
Street to Home Coordinator  
1.1 
The Subrecipient shall hire a Street 2 Home Coordinator to facilitate case 
conferencing between Human Services Campus, Maricopa County, City of 
Phoenix, and other homeless service partners for homeless individuals that sleep 
outside of the Human Services Campus. The coordinator will work to analyze and 
share data to resolve issues that prevent individuals from sleeping inside the 
shelter facilities. 
1.2 
Subrecipient shall submit to the County reports on Key metrics: 
1.2.1 Weekly count of the number of individuals unsheltered in the area 
surrounding the Human Services Campus. This should include periodic 
data related to 1) primary reason for homelessness, 2) length of time 
homeless, 3) age, 4) reasons (if any) for not going into shelter. 
1.2.2 Number of Individuals known to be active on the By Name List unsheltered 
around the Human Services Campus. 
1.2.3 Number of Individuals previously unsheltered outside the Human Services 
Campus that are transitioned to a safe indoor space. 
1.2.4 Number of Individuals Unsheltered connected to permanent housing.  
1.2.5 % of individuals previously unsheltered connected to permanent housing 
that remain in housing for at least 6 months. 
 
2.0 
Hotel Shelter Case Management Operations (Valley Inn) 
The Subrecipient shall comply with the following service requirements: 
 
2.1 
Facility - Hotel Shelter Services 
2.1.1 Located at 965 E Van Buren St, Phoenix, AZ 85006. 
2.1.2 Provide shelter services for individuals experiencing homelessness, 
regardless of origin of residence, 365 days a year, 7 days a week, and 
24 hours a day- including holidays. Clients that stayed in the hotel 
shelter the previous night or have a designated bed will have access to 
the facility during the following day. 
2.1.3 Maintain adequate staff to always provide for the supervision and 
wellbeing of all clients. Ratio of staff to clients should be 1:25 during the 
day. Ratios may be reduced during overnight shifts (8pm-8am) 7 days 
a week.  
2.1.4 Ensure clients have access to safe, secure shelter, basic needs and 
services. 
2.1.5 Provide equal access to programs and services for individuals with 
disabilities in compliance with the Americans with Disabilities Act. 
Subrecipient shall provide reasonable accommodation for clients in the 
following categories: visual impairments, hearing impairments, mobility 
impairments and/or mental impairments. 
2.1.6 Comply with the Fair Housing Act. 
2.1.7 Provide access to a telephone and post emergency telephone numbers 
conspicuously near the telephone. 
2.1.8 Complete regular room checks, a minimum of once per week to 
increase cleanliness and decrease the number of damaged items.

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 4 of 14 
2.1.9 Offer laundry services for all clients residing in the shelter to be done at 
minimum once per week.  
2.1.10 Communicate with hotel management and Maricopa County staff any 
issues related to the facility specific to cleanliness, safety, or other items 
of concern.  
 
2.2 
Administration 
The Subrecipient shall: 
2.2.1 Be responsible for hiring, managing, training, and terminating staff as 
necessary, in accordance with Subrecipient's established policy and 
procedures. Subrecipient shall make Policies available for County 
review at time of monitoring.  
2.2.2 Report incidents that may involve a liability issue, significant disruptions 
in services or unusual or dangerous interactions which may leave the 
County open for public scrutiny. Subrecipient will report incident to 
County Homeless Services staff by telephone as soon as possible 
within 24 hours following occurrence and will provide a detailed incident 
report to County Homeless Services staff within three business days 
following occurrence. 
2.2.3 Collaborate 
with 
Homelessness 
service 
partners/providers 
to 
coordinate services for clients. 
 
2.3 
Program Requirements 
The Subrecipient shall: 
2.3.1 Maintain a daily census of individuals utilizing the hotel shelter. 
Subrecipient shall enter information into the Homeless Management 
Information System (HMIS). 
2.3.2 Post, distribute, and maintain the following documents with culturally 
appropriate language and access to translation services for clients as 
needed: 
2.3.2.1 Program description including conditions for termination; 
2.3.2.2 Residents' rights and responsibilities including the grievance 
process; 
2.3.2.3 Notice of availability of reasonable accommodation for individuals 
with disabilities; 
2.3.2.4 How to access case management and support services. 
2.3.3 Provide full access and share client level information with County staff as 
requested, including HMIS data records through the HMIS system in 
accordance with approved Continuum of Care (CoC) data sharing policies 
and procedures. 
2.3.4 Share aggregate data at the request of the County within 7 days. 
2.3.5 Comply with Coordinated Entry protocol, policies and procedures 
approved by the CoC Governing Board. 
2.3.6 Maintain a policy manual that includes program mission and goals, 
shelter policy and procedures; population served; case management 
policy and procedures; non-discrimination policy; fingerprinting 
procedure; confidentiality statement; and client termination policies. 
2.3.7 Participate in the annual Point-in-Time Street Count coordinated by the 
Maricopa Regional Continuum of Care and HUD census requirements. 
2.3.8 Participate and/or host weekly Case Conferencing sessions that involve 
the clients residing in the hotel shelter.

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 5 of 14 
2.3.9 Special sessions will be held to staff all individuals with a length of stay 
in shelter longer than 90 days. All clients that meet this criterion should 
be provided additional support from leadership and staff to move 
towards a positive exit as quickly as possible. 
2.3.10 Ensure all shelter staff are trained in CPR, First Aid, and CPI (Crisis 
Prevention 
Intervention), 
Trauma 
Informed 
Care, 
Motivational 
Interviewing, Critical Time Intervention and appropriate resources to 
provide to clients as needed. At time of monitoring, records of training 
should be made available to the County.  
 
2.4 
Hotel Shelter Services and Case management for All Clients 
2.4.1 Establish eligibility and issue a homeless verification letter within 72 
hours of entry. 
2.4.2 Support clients in exiting shelter to permanent housing.  
2.4.3 All clients will:  
2.4.3.1 receive an initial intake with support, assignment of case 
management and provision of resources based on their 
identified needs within the first 24 hours of residency. 
2.4.3.2 have access to ad hoc support services upon request in order to 
have the tools and resources to resolve their identified needs. 
2.4.4 Collect and maintain documents for housing readiness and 
coordination. 
2.4.5 Enter client information into HMIS. 
2.4.6 Case Management includes supportive services with regular meetings, 
resource provision, and support for the client until they leave the shelter. 
Service levels may vary based on client need.  
2.4.7 Standard levels of case management services include: 
2.4.7.1 Individualized and varying degrees in which the case manager 
meets with the client will be determined in their housing plan and 
no less than 1 meeting per week. 
2.4.7.2 Development of a housing plan. 
2.4.7.3 Coordination with internal and external service providers to 
assist the client with fully accessing their housing plan. 
2.4.7.4 Provide support in accessing other services such as: 
mainstream benefits, healthcare services, state licensed 
mental health and chemical dependency treatment programs, 
employment and income services, identifications, and other 
services as required by clients. 
2.4.7.5 Attend case conferencing and provide updates for participants 
residing in the shelter. 
2.4.8 Provide written policies and procedures for Case Management 
including enrollment, staff assignments, ratio of a maximum 1:25, and 
standard levels of service. 
 
2.5 
Outcomes/Performance Measures: 
2.5.1 Known Exit Destination in HMIS above 95%. 
2.5.2 Ensure that 100% of clients are engaged with the Maricopa Regional 
Coordinated Entry System and receive a VI-SPDAT assessment within 
72 hours of shelter entry. 
2.5.3 Ensure above 75% positive exit destinations for case managed 
individuals.

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 6 of 14 
2.5.4 Case manage 100% of clients. 
 
2.6 
Indicators: 
2.6.1 Average and total length of stay (days) in shelter for all clients. 
2.6.2 Percent of clients who move to positive permanent housing situation 
determined by the recorded clients in HMIS with a positive permanent 
housing placement out of the total clients served.  
2.6.3 Number of unduplicated clients served in overnight shelter. 
2.6.4 Exit destinations that indicate positive exits, negative exits and 
unknown exits.  
2.6.5 Number and Percent of clients that received case management 
services.  
 
2.7 
Program Reports 
2.7.1 Provide an overview report every other Monday with the following 
information:  
2.7.1.1 current capacity,  
2.7.1.2 current census number,  
2.7.1.3 total exits to permanent housing between May 1, 2020- Current, 
and total number of clients served between May 1, 2020- Current 
using data from HMIS COC-APR Report. 
2.7.2 Monthly reporting to be submitted no later than the 15th calendar day 
of the month, following the close of the prior month (i.e., February 15th 
for January report) to include: 
2.7.2.1 Monthly payment request for reimbursement. 
2.7.2.2 Contract Payment Request Form 
2.7.2.3 Program Reports to be sent monthly: 
2.7.2.3.1 Outcome report using an agreed upon template that 
reports 
progress 
on 
outcomes/ 
performance 
measures, and indicators listed in the sections above. 
2.7.2.3.2 COC APR 
2.7.2.3.3 HMIS Exit Destinations Report 
2.7.2.4 Program Reports to be sent upon request: 
2.7.2.4.1 HMIS CAPER Report 
2.7.2.4.2 HMIS Shelter Bed Utilization Report 
2.7.2.4.3 HMIS Length of Stay Report 
2.7.2.4.4 HMIS Return to Homelessness Report 
2.7.2.4.5 Additional program reports to ensure daytime operation 
is ongoing. 
2.7.3 Provide Quarterly report indicating the expenditure percentage of the 
yearly budget with a budget narrative describing the status and any 
programmatic or financial issues. This report is to include all funding 
sources. 
 
2.8 
Monitoring 
2.8.1 The County will monitor the Subrecipient’s compliance with fiscal and 
programmatic performance under the terms and conditions of this 
Agreement. On-site visits for compliance monitoring may be made by either 
the County at any time during the Subrecipient’s normal business hours, 
announced or unannounced. During an on-site visit, the Subrecipient shall 
make all its records and accounts related to work performed under this

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 7 of 14 
Agreement available to the County for inspection and copying.  
2.8.2 Subrecipient will provide full access, read only, to the project in HMIS 
for the purpose of monitoring client files no more than once per quarter. 
Subrecipient is responsible for notifying HMIS Lead Agency and 
granting access to Funder within 3 business days of monitoring notice. 
2.8.3 County will conduct desk monitoring monthly when financial and 
programmatic reports are submitted. 
2.8.4 The County will conduct on-site monitoring at minimum, on an annual 
basis in conjunction with other funders in order to review outputs, 
outcomes and requirements described in the scope of work.  
2.8.5 Subrecipient will provide any ad-hoc reports as requested by the 
County including aggregate or client level data through the HMIS 
System and according to approved CoC Data Sharing agreements. 
Such reporting shall be for the purposes of improving access to service. 
The County reserves the right to add, remove or revise reporting 
requirements at its discretion. 
 
3.0 
Weather Relief and Overflow Shelter  
The Subrecipient shall comply with the following service requirements: 
 
3.1 
Facility – Weather Relief and Overflow Shelter Services 
3.1.1 Located at the Human Services Campus 204 S 12th Ave, Phoenix, AZ 
85007. 
3.1.2 Provide shelter services for individuals experiencing homelessness, 
regardless of origin of residence, 365 days a year, 7 nights a week 
including holidays.  
3.1.3 Maintain adequate staff to always provide for the supervision and 
wellbeing of all clients.  
3.1.4 Comply with applicable state and local zoning, fire, environmental, 
health and safety standards and regulations. 
3.1.5 Ensure the facility is safe, secure, clean, in good repair, and has proper 
ventilation and heating/cooling systems. 
3.1.6 Maintain a fire safety and emergency evacuation plan for clients, staff 
and volunteers that include at least the following elements: 
3.1.6.1 Posted evacuation plan; 
3.1.6.2 Individualized evacuation plan for clients, staff and volunteers 
with disabilities; 
3.1.6.3 Fire drills conducted at least quarterly; 
3.1.6.4 Fire extinguishing and detection systems that conform to local 
building and fire codes. 
3.1.7 Provide access to a telephone and post emergency telephone numbers 
conspicuously near the telephone. 
3.1.8 Ensure sleeping areas and operational procedures comply with 
applicable Occupational Safety and Health Administration (“OSHA”) 
Standards, specifically Section 1910. 
3.1.9 Provide equal access to programs and services for individuals with 
disabilities in compliance with the Americans with Disabilities Act. 
Subrecipient shall provide reasonable accommodation for clients in the 
following categories: visual impairments, hearing impairments, mobility 
impairments and/or mental impairments. 
3.1.10 Subrecipient shall comply with the Fair Housing Act.

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 8 of 14 
 
3.2 
Administration 
The Subrecipient shall: 
3.2.1 Be responsible for hiring, managing, training, and terminating staff as 
necessary, in accordance with Subrecipient’s established policy and 
procedures. Make this available at time of monitoring.  
3.2.2 Report incidents that may involve a liability issue, significant disruptions 
in services or unusual or dangerous interactions or may leave the County 
open for public scrutiny. Agency will report incident to County Homeless 
Services staff by telephone as soon as possible within 24 hours 
following occurrence and will provide a detailed incident report to 
County Homeless Services staff within three business days following 
occurrence. 
3.2.3 Collaborate 
with 
Homelessness 
service 
partners/providers 
to 
coordinate services for clients. 
 
3.3 
Program and Operation Requirements 
3.3.1 Ensure clients have access to safe, secure shelter, basic needs and 
services. 
3.3.2 As a low barrier shelter: 
3.3.2.1 This shelter does not exclude people who have criminal 
histories, a lack of income, or currently use drugs and/or 
alcohol. 
3.3.2.2 Clients are not required to participate in services or do chores 
to stay in shelter. 
3.3.2.3 Clients will not be permanently banned for anything other than 
violence or theft. 
3.3.3 Maintain a policy manual that includes program mission and goals, 
shelter policy and procedures; population served; non-discrimination 
policy; fingerprinting procedure; confidentiality statement; and client 
termination policies. 
3.3.4 Participate in the annual Point-in-Time Street Count coordinated by the 
Maricopa Regional Continuum of Care and HUD census requirements. 
3.3.5 Participate in regular Coordinated Entry System Case Conferencing. 
3.3.6 Ensure all shelter staff are trained in CPR, First Aid, and CPI (Crisis 
Prevention Intervention), Trauma Informed Care, Motivational 
Interviewing, Critical Time Intervention, and appropriate resources to 
provide to clients as needed. At time of monitoring, records of training 
should be made available to the County.  
3.3.7 Maintain a daily census of clients in the emergency shelter using the 
Homeless Management Information System (HMIS). 
3.3.8 Post, distribute, and maintain the following documents with culturally 
appropriate language and access to translation services for clients as 
needed: 
3.3.8.1 Program description including conditions for termination; 
3.3.8.2 Residents’ rights and responsibilities including the grievance 
process; 
3.3.8.3 Notice of availability of reasonable accommodation for 
individuals with disabilities; 
3.3.8.4 How to access case management and support services.

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 9 of 14 
3.3.9 Agree to provide full access and share client level with the County as 
requested including HMIS data records through the HMIS system in 
accordance with approved Continuum of Care (CoC) data sharing 
policies and procedures. 
3.3.10 Share aggregate data at the request of the County within 7 days. 
 
3.4 
Weather Relief and Overflow Shelter Services for Clients 
3.4.1 Coordinate effectively with Coordinated Entry staff and housing 
providers to better support clients moving into permanent housing.  
3.4.2 Coordinate with internal and external Homelessness services providers 
to assist the client to fully access their housing plan. 
3.4.3 Provide support in accessing other services such as: mainstream 
benefits, healthcare services, state licensed mental health and 
chemical dependency treatment programs, employment and income 
services, identifications, or other services as required by the client. 
3.4.4 Attend case conferencing and provide updates for participants residing in 
the shelter. 
 
3.5 
Outcomes/Performance Measures: 
3.5.1 Occupancy rate to maintain above 85%.  
 
3.6 
Indicators: 
3.6.1 Number of unduplicated clients served in overnight shelter. 
3.6.2 Total number of beds available 
 
3.7 
Program Reports 
3.7.1 Monthly reporting to be submitted no later than the 15th calendar day 
following the close of the prior month (i.e., February 15th for January 
report) to include:  
3.7.1.1 Contract Payment Request Form 
3.7.1.2 Program Report: 
3.7.1.2.1 Outcome report using an agreed upon template that 
reports 
progress 
on 
outcomes/ 
performance 
measures, and indicators listed in the sections above. 
3.7.1.2.2 HMIS COC APR 
3.7.1.2.3 HMIS Shelter Bed Utilization Report 
3.7.2 Provide Quarterly report indicating the expenditure percentage of the 
yearly budget with a budget narrative describing the status and any 
programmatic or financial issues. This report is to include all funding 
sources. 
 
3.8 
Monitoring 
3.8.1 The County will monitor the Subrecipient’s compliance with fiscal and 
programmatic performance under the terms and conditions of this 
Agreement. On-site visits for compliance monitoring may be made by either 
the County at any time during the Subrecipient’s normal business hours, 
announced or unannounced. During an on-site visit, the Subrecipient shall 
make all its records and accounts related to work performed under this 
Agreement available to the County for inspection and copying.  
3.8.2 Subrecipient will provide full access, read only, to the project in HMIS 
for the purpose of monitoring client files no more than once per quarter.

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 10 of 14 
Subrecipient is responsible for notifying HMIS Lead Agency and 
granting access to Funder within 3 business days of monitoring notice. 
3.8.3 County will conduct desk monitoring monthly when financial and 
programmatic reports are submitted. 
3.8.4 Maricopa County will conduct on-site monitoring at a minimum, on an 
annual basis in conjunction with other funders in order to review 
outputs, outcomes and requirements described in the scope of work.  
3.8.5 Subrecipient will provide any ad-hoc reports as requested by the 
County including aggregate or client level data through the HMIS 
System and according to approved CoC Data Sharing agreements. 
Such reporting shall be for the purposes of improving access to service. 
The County reserves the right to add, remove or revise reporting 
requirements at its discretion. 
 
4.0 
Emergency Shelter  
The Subrecipient shall comply with the following service requirements: 
 
4.1 
Facility - Emergency Shelter Services 
4.1.1 Located at 230 S. 12th Avenue, Phoenix, AZ 85007 
4.1.2 Provide emergency shelter services for individuals experiencing 
homelessness, regardless of origin of residence, 365 days a year, 7 
days a week, and 24 hours a day- including holidays. Clients that stayed 
in the emergency shelter the previous night or have a designated bed 
will have access to the facility (Day room and bed area) during the 
following day. 
4.1.3 Comply with applicable state and local zoning, fire, environmental, 
health and safety standards and regulations. 
4.1.4 Ensure the facility is safe, secure, clean, in good repair, and has proper 
ventilation and heating/cooling systems. 
4.1.5 Maintain a fire safety and emergency evacuation plan for clients, staff 
and volunteers that include at least the following elements: 
4.1.5.1 Posted evacuation plan; 
4.1.5.2 Individualized evacuation plan for clients, staff and volunteers 
with disabilities; 
4.1.5.3 Fire drills conducted at least quarterly; 
4.1.5.4 Fire extinguishing and detection systems that conform to local 
building and fire codes. 
4.1.6 Provide access to a telephone and post emergency telephone 
numbers conspicuously near the telephone. 
4.1.7 Maintain adequate staff to always provide for the supervision and 
wellbeing of all clients. 
4.1.8 Ensure sleeping areas and operational procedures comply with 
applicable Occupational Safety and Health Administration ("OSHA") 
Standards, specifically Section 1910. 
4.1.9 Provide equal access to programs and services for individuals with 
disabilities in compliance with the Americans with Disabilities Act. 
Subrecipient shall provide reasonable accommodation for clients in 
the following categories: visual impairments, hearing impairments, 
mobility impairments and/or mental impairments. 
4.1.10 Subrecipient shall comply with the Fair Housing Act.

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 11 of 14 
4.2 
Administration 
The Subrecipient shall: 
4.2.1 Be responsible for hiring, managing, training, and terminating staff as 
necessary, in accordance with Subrecipient's established policy and 
procedures. Make this available at time of monitoring.  
4.2.2 Report incidents that may involve a liability issue, significant disruptions 
in services or unusual or dangerous interactions or may leave the County 
open for public scrutiny. Subrecipient will report incident to County 
Homeless Services staff by telephone as soon as possible within 24 
hours following occurrence and will provide a detailed incident report to 
County Homeless Services staff within three business days following 
occurrence. 
4.2.3 Collaborate 
with 
Homelessness 
service 
partners/providers 
to 
coordinate services for clients. 
 
4.3 
Program and Operational Requirements 
4.3.1 Ensure clients have access to safe, secure shelter, basic needs and 
services. 
4.3.2 All comply with Coordinated Entry protocol, policies and procedures 
approved by the CoC Governing Board. 
4.3.3 Make daily showers available, including emergency showers as needed 
for clients. 
4.3.4 Maintain a policy manual that includes program mission and goals, 
shelter policy and procedures; population served; case management 
policy and procedures; non-discrimination policy; fingerprinting 
procedure; confidentiality statement; and client termination policies. 
4.3.5 Participate in the annual Point-in-Time Street Count coordinated by the 
Maricopa Regional Continuum of Care and HUD census requirements. 
4.3.6 Participate in regular Coordinated Entry System Case Conferencing. 
4.3.7 Subrecipient will ensure all shelter staff are trained in CPR, First Aid, 
and CPI (Crisis Prevention Intervention), Trauma Informed Care, 
Motivational Interviewing, Critical Time Intervention, and appropriate 
resources to provide to clients as needed. At time of monitoring, records 
of training should be made available to the County.  
4.3.8 Maintain a daily census of residents in the emergency shelter using the 
Homeless Management Information System (HMIS). 
4.3.9 Post, distribute, and maintain the following documents with culturally 
appropriate language and access to translation services for clients as 
needed: 
4.3.9.1 Program description including conditions for termination; 
4.3.9.2 Residents' rights and responsibilities including the grievance 
process; 
4.3.9.3 Notice of availability of reasonable accommodation for 
individuals with disabilities; 
4.3.9.4 How to access case management and support services. 
4.3.10 Agree to provide full access and share client level with the County as 
requested including HMIS data records through the HMIS system in 
accordance with approved Continuum of Care (CoC) data sharing 
policies and procedures. 
4.3.11 Share aggregate data at the request of the County within 7 days.

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 12 of 14 
4.4 
Shelter Services for All Clients 
4.4.1 Establish eligibility and issue a homeless verification letter within 72 
hours of entry. 
4.4.2 All staff funded under this contract are to have the primary goal of 
supporting clients in exiting shelter to permanent housing. This involves 
all staff being trained on trauma informed care, motivational interview, 
and appropriate resources to provide to clients as needed. Make 
documentation of these trainings available for monitoring.  
4.4.3 All clients will receive an initial intake with support and resources 
provided based on their identified needs within the first 24 hours of 
residency. 
4.4.4 All clients will have access to ad hoc support services upon request in 
order to have the tools and resources to resolve their identified needs. 
4.4.5 Collect and maintain documents for housing readiness and 
coordination. 
4.4.6 Facilitate connection to state licensed mental health and chemical 
dependency treatment program as necessary. 
4.4.7 Enter client information into Homeless Management Information 
Systems ("HMIS"). 
 
4.5 
Case Management 
4.5.1 Provide Case Management based upon the following priorities and 
protocols: 
4.5.1.1 Case management will be provided to clients that meet the 
criteria in 4.5.3. Case Management is long term supportive 
services with regular meetings, resource provision, and support 
for the client until they leave the shelter. 
4.5.1.2 Provide written policies and procedures for Case Management 
and Extensive Case Management including eligibility criteria, 
enrollment and assignment protocols to the client. 
4.5.2 Ensure Case Management is assigned to all clients who: 
4.5.2.1 Are chronically homeless using HUD definition; or 
4.5.2.2 Have experienced over 12 months of homelessness; or 
4.5.2.3 Have a VI-SPDAT score for any housing intervention as 
provided by Coordinated Entry System (4+); or 
4.5.2.4 Have a source of income; and/or length of stay in shelter for 30 
days or more. 
4.5.3 Those who have requested case management services. 
4.5.4 Standard levels of case management services include: 
4.5.4.1 Case Management will be individualized and the varying degree in 
which the case manager meets with the participant will be 
determined in their housing plan with no less than 1 meeting per 
week. 
4.5.4.2 Develop and execute a housing plan with the client. 
Coordinate with internal and external providers to assist the 
participant with fully accessing their housing plan. 
4.5.4.3 Provide support in accessing other services such as: mainstream 
benefits, healthcare services, state licensed mental health and 
chemical dependency treatment programs, employment and 
income services, identifications, etc. 
4.5.4.4 Attend case conferencing and provide updates for participants

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
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residing in the shelter. 
 
4.6 
Outcomes/Performance Measures: 
4.6.1 Increase known Exit Destination in HMIS from previous year average. 
4.6.2 Ensure that 100% of clients are engaged with the Maricopa Regional 
Coordinated Entry System and receive a VI-SPDAT assessment within 
72 hours of shelter entry. 
4.6.3 Increase HUD defined positive exit destinations, for case managed 
individuals from the previous year average. 
4.6.4 Case manage 100% of eligible clients. 
 
4.7 
Indicators: 
4.7.1 Average and total length of stay (days) in emergency shelter for all 
clients. 
4.7.2 Percent of clients who move to positive permanent housing situation 
determined by the recorded clients in HMIS with a positive permanent 
housing placement out of the total clients served.  
4.7.3 Increase will be based off of data from the previous year Positive Exit 
percentage. 
4.7.4 Number of unduplicated clients served in overnight shelter. 
4.7.5 Exit destinations that indicate positive exits, negative exits and 
unknown exits.  
4.7.6 Number and percent of clients that received case management 
services.  
 
4.8 
Program Reports 
4.8.1 Monthly reporting to be submitted no later than the 15th following the 
close of the prior month (i.e., February 15th for January report) to 
include: 
4.8.1.1 Contract Payment Request Form 
4.8.1.2 Program Report: 
4.8.1.2.1 Outcome report using an agreed upon template that 
reports 
progress 
on 
outcomes/ 
performance 
measures, and indicators listed in the sections above. 
4.8.1.2.2 HMIS CAPER Report 
4.8.1.2.3 HMIS Shelter Bed Utilization Report 
4.8.1.2.4 HMIS Length of Stay Report 
4.8.1.2.5 HMIS Return to Homelessness Report 
4.8.1.2.6 Additional program reports to ensure daytime operation 
is ongoing. 
4.8.2 Provide Quarterly report indicating the expenditure percentage of the 
yearly budget with a budget narrative describing the status and any 
programmatic or financial issues. This report is to include all funding 
sources. 
 
4.9 
Monitoring 
4.9.1 The County will monitor the Subrecipient’s compliance with fiscal and 
programmatic performance under the terms and conditions of this 
Agreement. On-site visits for compliance monitoring may be made by either 
the County at any time during the Subrecipient’s normal business hours, 
announced or unannounced. During an on-site visit, the Subrecipient shall

Contract No. C-22-22-104-X-01 
Amendment No. 1 
Human Services Campus, Inc. 
 
Page 14 of 14 
make all its records and accounts related to work performed under this 
Agreement available to the County for inspection and copying.  
4.9.2 
Subrecipient will provide full access, read only, to the project in HMIS for the 
purpose of monitoring client files no more than once per quarter. 
Subrecipient is responsible for notifying HMIS Lead Agency and granting 
access to Funder within 3 business days of monitoring notice. 
4.9.3 
County will conduct desk monitoring monthly when financial and 
programmatic reports are submitted. 
4.9.4 
Maricopa County will conduct on-site monitoring at minimum, on an annual 
basis in conjunction with other funders in order to review outputs, outcomes 
and requirements described in the scope of work.  
4.9.5 Subrecipient will provide any ad-hoc reports as requested by the County 
including aggregate or client level data through the HMIS System and 
according to approved CoC Data Sharing agreements. Such reporting shall 
be for the purposes of improving access to service. The County reserves the 
right to add, remove or revise reporting requirements at its discretion.