220151-CONTRACT-CHICANOS POR LA CAUSA.PDF
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SERIAL # 220151-RFP
CONTRACT MARICOPA COUNTY WORKFORCE MARICOPA COUNTY
WORKFORCE DEVELOPMENT JOB SEEKER INITIATIVES 220151-RFP
This contract is entered into this 26th day of January 2022 (effective 1st day of February 2022) by and
between Maricopa County (“County”), a political subdivision of the State of Arizona, and CHICANOS POR
LA CAUSA, INC., an Arizona corporation (“Contractor”) for the purchase of targeted, evidence-based,
and/or best practice workforce programs and services to job seekers, especially those who have been
disproportionately affected by the COVID-19 pandemic.
1.
CONTRACT TERM
This contract is for a term of one year and six months, beginning on the 1st of February 2022 and
ending the 31st of July 2023.
2.
OPTION TO RENEW
The County may, at its option and with the concurrence of the Contractor, renew the term of this
contract up to a maximum of two additional year(s), (or at the County’s sole discretion, extend the
contract on a month-to-month basis for a maximum of six months after expiration). The Contractor
shall be notified in writing by the Office of Procurement Services of the County’s intention to renew
the contract term at least 60 calendar days prior to the expiration of the original contract term.
3.
PRICE ADJUSTMENTS
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported
by appropriate documentation. The reasonableness of the request will be determined by comparing
the request with the Consumer Price Index or by performing a market survey. If County agrees to
the adjusted price terms, County shall issue written approval of the change and provide an updated
version of the contract. The new change shall not be in effect until the date stipulated on the
updated version of the contract.
4.
CONTRACT COMPLETION
In preparation for contract completion, the Contractor shall make all reasonable efforts for an
orderly transition of its duties and responsibilities to another provider and/or to the County. This
may include, but is not limited to, preparation of a transition plan and cooperation with the County
or other providers in the transition. The transition includes the transfer of all records and other data
in the possession, custody, or control of the Contractor that are required to be provided to the
County either by the terms of this agreement or as a matter of law. The provisions of this clause
shall survive the expiration or termination of this agreement.
5.
PAYMENTS
5.1
As consideration for performance of the duties described herein, County shall pay
Contractor the sums stated in Exhibit A-1 – Fee Schedule.
5.2
Services are funded by CFDA ALN 21.027.
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5.3
All expenditures are required to be reported within the fiscal year they were expended.
5.4
A contract does not guarantee any purchases will be made (minimum or maximum).
5.5
Providers must adhere to budgeted amounts and receive approval from the County for
increases prior to exceeding budgets.
6.
INVOICES
6.1
The contracts resulting from this RFP will be on a cost-reimbursement basis for the funding
provided per participant, which shall require records of expenditures and the participants
to which they were tied to and the County shall reimburse the subrecipient on a net “0”
payments standard. An invoice shall be submitted no less than every thirty days unless
there were no payments made within that thirty-day period.
6.1.1.
The subrecipient shall specify the costs allocated to administrative costs and
provide the associated records of expenditures.
6.1.2.
For-profit companies/firms shall specify the costs associated with profit.
6.1.3.
The contractor shall submit one legible copy of their detailed invoice before
payment(s) will be made. Incomplete invoices will not be processed. At a minimum,
the invoice must provide the following information, if applicable:
x
Company name, address, and contact information
x
County bill-to name and contact information
x
Contract serial number
x
County purchase order number
x
Project name and/or number
x
Invoice number and date
x
Payment terms
x
Date of service or delivery
x
Quantity
x
Contract item number(s)
x
Description of purchase (product or services)
x
Pricing per unit of purchase
x
Extended price
x
Total amount due
6.2
Contractor shall submit ALL Human Services Department invoices to the following email
address:
hsdfinance@maricopa.gov
6.3
Problems regarding billing or invoicing shall be directed to the department as listed on the
purchase order.
6.4
Payment shall only be made to the Contractor by Accounts Payable through the Maricopa
County Vendor Express Payment Program. This is an electronic funds transfer (EFT)
process. After contract award, the Contractor shall complete the Vendor Registration Form
accessible from the County Department of Finance Vendor Registration Web Site
https://www.maricopa.gov/5169/Vendor-Information.
6.5
Discounts offered in the contract shall be calculated based on the date a properly
completed invoice is received by the County.
6.6
EFT payments to the routing and account numbers designated by the Contractor shall
include the details on the specific invoices that the payment covers. The Contractor is
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required to discuss remittance delivery capabilities with their designated financial institution
for access to those details.
7.
APPLICABLE TAXES
7.1
It is the responsibility of the Contractor to determine any and all applicable taxes and
include those taxes in their proposal. The legal liability to remit the tax is on the entity
conducting business in Arizona. Tax is not a determining factor in contract award.
7.2
The County will look at the price or offer submitted and will not deduct, add, or alter pricing
based on speculation or application of any taxes, nor will the County provide Contractor
any advice or guidance regarding taxes. If you have questions regarding your tax liability,
seek advice from a tax professional prior to submitting your bid. You may also find
information at https://www.azdor.gov/Business.aspx. Once your bid is submitted, the offer
is valid for the time specified in this solicitation, regardless of mistake or omission of tax
liability. If the County finds overpayment of a project due to tax consideration that was not
due, the Contractor will be liable to the County for that amount, and by contracting with the
County agrees to remit any overpayments back to the County for miscalculations on taxes
included in a bid price.
7.3
Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, and
local taxes applicable to their operation and any persons employed by the Contractor.
Contractor shall, and require all subcontractors to, hold Maricopa County harmless from
any responsibility for taxes, damages, and interest, if applicable, contributions required
under Federal and/or State and local laws and regulations, and any other costs including
transaction privilege taxes, unemployment compensation insurance, Social Security, and
workers’ compensation. Contractor may be required to establish, to the satisfaction of
County, that any and all fees and taxes due to the City or the State of Arizona for any
license or transaction privilege taxes, use taxes, or similar excise taxes are currently paid
(except for matters under legal protest).
8.
AVAILABILITY OF FUNDS
8.1.
The provisions of this contract relating to payment for services shall become effective when
funds assigned for the purpose of compensating the Contractor as herein provided are
actually available to County for disbursement. The County shall be the sole judge and
authority in determining the availability of funds under this contract. County shall keep the
Contractor fully informed as to the availability of funds.
8.2.
If any action is taken by, any State agency, Federal department, or any other agency or
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in
connection with, this contract, County may amend, suspend, decrease, or terminate its
obligations under, or in connection with, this contract. In the event of termination, County
shall be liable for payment only for services rendered prior to the effective date of the
termination, provided that such services are performed in accordance with the provisions
of this contract. County shall give written notice of the effective date of any suspension,
amendment, or termination under this section, at least 10 days in advance.
9.
STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE)
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts.
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the successful
respondent under this solicitation, a member of SAVE may access a contract resulting from a
solicitation issued by the County. If contractor does not want to grant such access to a member of
SAVE, state so in contractor’s bid. In the absence of a statement to the contrary, the County will
assume that contractor does wish to grant access to any contract that may result from this bid. The
County assumes no responsibility for any purchases by using entities.
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10.
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs)
County currently holds ICPAs with numerous governmental entities. These agreements allow those
entities, with the approval of the Contractor, to purchase their requirements under the terms and
conditions of the County contract. It is the responsibility of the non-County government entity to
perform its own due diligence on the acceptability of the contract under its applicable procurement
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and
may utilize this contract if it meets their individual requirements. Other governmental agencies may
enter into a separate Statement of Work with the Contractor to meet their own requirements. The
County is not a party to any uses of this contract by other governmental entities.
11.
DUTIES
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise directed
in writing by the procurement officer.
12.
TERMS AND CONDITIONS
12.1.
INDEMNIFICATION
12.1.1. To the fullest extent permitted by law, and to the extent that claims, damages,
losses, or expenses are not covered and paid by insurance purchased by the
contractor, the contractor shall defend, indemnify, and hold harmless the County
(as Owner), its agents, representatives, officers, directors, officials, and employees
from and against all claims, damages, losses, and expenses (including, but not
limited to attorneys' fees, court costs, expert witness fees, and the costs and
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted
from, the negligent acts, errors, omissions, or mistakes relating to the performance
of this contract.
12.1.2. Contractor's duty to defend, indemnify, and hold harmless the County, its agents,
representatives, officers, directors, officials, and employees shall arise in
connection with any claim, damage, loss, or expense that is attributable to bodily
injury, sickness, disease, death, or injury to, impairment of, or destruction of
tangible property, including loss of use resulting therefrom, caused by negligent
acts, errors, omissions, or mistakes in the performance of this contract, but only to
the extent caused by the negligent acts or omissions of the contractor, a
subcontractor, anyone directly or indirectly employed by them, or anyone for
whose acts they may be liable, regardless of whether or not such claim, damage,
loss, or expense is caused in part by a party indemnified hereunder.
12.1.3. The amount and type of insurance coverage requirements set forth herein will in
no way be construed as limiting the scope of the indemnity in this section.
12.1.4. The scope of this indemnification does not extend to the sole negligence of County.
12.2.
INSURANCE
12.2.1. Contractor, at Contractor’s own expense, shall purchase and maintain, at a
minimum, the herein stipulated insurance from a company or companies duly
licensed by the State of Arizona and possessing an AM Best, Inc. category rating
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be
purchased from a company or companies, which are authorized to do business in
the State of Arizona, provided that said insurance companies meet the approval of
County. The form of any insurance policies and forms must be acceptable to
County.
12.2.2. All insurance required herein shall be maintained in full force and effect until all
work or service required to be performed under the terms of the contract is
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satisfactorily completed and formally accepted. Failure to do so may, at the sole
discretion of County, constitute a material breach of this contract.
12.2.3. In the event that the insurance required is written on a claims-made basis,
Contractor warrants that any retroactive date under the policy shall precede the
effective date of this contract and either continuous coverage will be maintained,
or an extended discovery period will be exercised for a period of two years
beginning at the time work under this contract is completed.
12.2.4. Contractor’s insurance shall be primary insurance as respects County, and any
insurance or self-insurance maintained by County shall not contribute to it.
12.2.5. Any failure to comply with the claim reporting provisions of the insurance policies
or any breach of an insurance policy warranty shall not affect the County’s right to
coverage afforded under the insurance policies.
12.2.6. The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be
applicable with respect to the coverage provided to County under such policies.
Contractor shall be solely responsible for the deductible and/or self-insured
retention and County, at its option, may require Contractor to secure payment of
such deductibles or self-insured retentions by a surety bond or an irrevocable and
unconditional letter of credit.
12.2.7. The insurance policies required by this contract, except Workers’ Compensation
and Errors and Omissions, shall name County, its agents, representatives, officers,
directors, officials, and employees as additional insureds.
12.2.8. The policies required hereunder, except Workers’ Compensation and Errors and
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation)
against County, its agents, representatives, officers, directors, officials, and
employees for any claims arising out of Contractor’s work or service.
12.2.9. If available, the insurance policies required by this contract may be combined with
Commercial Umbrella Insurance policies to meet the minimum limit requirements.
If a Commercial Umbrella insurance policy is utilized to meet insurance
requirements, the Certificate of Insurance shall indicate which lines the
Commercial Umbrella Insurance covers.
12.2.9.1. Commercial General Liability
Commercial General Liability (CGL) insurance and, if necessary,
Commercial Umbrella insurance with a limit of not less than $1,000,000
for each occurrence and $2,000,000 General Aggregate Limit. The
policy shall include coverage for premises liability, bodily injury, broad
form property damage, personal injury, products and completed
operations and blanket contractual coverage, and shall not contain any
provisions which would serve to limit third party action over claims.
There shall be no endorsement or modifications of the CGL limiting the
scope of coverage for liability arising from explosion, collapse, or
underground property damage.
12.2.9.2. Automobile Liability
Commercial/Business Automobile Liability insurance with a combined
single limit for bodily injury and property damage of not less than
$1,000,000 each occurrence with respect to any of the Contractor’s
owned, hired, and non-owned vehicles assigned to or used in
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performance of the Contractor’s work or services or use or maintenance
of the premises under this contract.
12.2.9.3. Workers’ Compensation
12.2.9.3.1. Workers’ compensation insurance to cover obligations
imposed by Federal and State statutes having jurisdiction of
Contractor’s employees engaged in the performance of the
work or services under this contract; and Employer’s
Liability insurance of not less than $1,000,000 for each
accident, $1,000,000 disease for each employee, and
$1,000,000 disease policy limit.
12.2.9.3.2. Contractor, its subcontractors, and sub-subcontractors
waive all rights against this contract and its agents, officers,
directors, and employees for recovery of damages to the
extent these damages are covered by the workers’
compensation and Employer’s Liability or Commercial
Umbrella Liability insurance obtained by Contractor, its
subcontractors, and its sub-subcontractors pursuant to this
contract.
12.2.9.4. Professional Liability Insurance
Contractor shall maintain Professional Liability insurance which will
provide coverage for any and all acts arising out of the work or services
performed by the contractor under the terms of this contract, with a limit
of not less than $1,000,000 for each claim, and $2,000,000 aggregate
claims.
12.2.10. Certificates of Insurance
12.2.10.1. Prior to contract award, Contractor shall furnish the County with valid
and complete Certificates of Insurance, or formal endorsements as
required by the contract in the form provided by the County, issued by
Contractor’s insurer(s), as evidence that policies providing the required
coverage, conditions and limits required by this contract are in full force
and effect. Such certificates shall identify this contract number and title.
12.2.10.2. In the event any insurance policy(ies) required by this contract is (are)
written on a claims-made basis, coverage shall extend for two years past
completion and acceptance of Contractor’s work or services and as
evidenced by annual certificates of insurance.
12.2.10.3. If a policy does expire during the life of the Contract, a renewal certificate
must be sent to County 15 calendar days prior to the expiration date.
12.2.10.4. Certificates of Insurance shall identify Maricopa County as the additional
insured/certificate holder as follows:
Maricopa County
c/o Risk Management
301 W Jefferson St, Suite 910
Phoenix, AZ 85003
12.2.11. Cancellation and Expiration Notice
Applicable to all insurance policies required within the insurance requirements of
this contract, Contractor’s insurance shall not be permitted to expire, be
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suspended, be canceled, or be materially changed for any reason without 30 days
prior written notice to Maricopa County. Contractor must provide to Maricopa
County, within two business days of receipt, if they receive notice of a policy that
has been or will be suspended, canceled, materially changed for any reason, has
expired, or will be expiring. Such notice shall be sent directly to Maricopa County
Office of Procurement Services and shall be mailed, or hand delivered to
160 S. 4th Avenue, Phoenix, AZ 85003, or emailed to the procurement officer noted
in the solicitation.
12.3.
FORCE MAJEURE
12.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the
other party on account of any loss or damage resulting from any delay or failure to
perform all or any part of this contract, if such delay or failure is caused by events,
occurrences, or causes beyond the reasonable control and without negligence of
the parties. Such events, occurrences, or causes include, but are not limited to,
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is
declared or not), civil war, riots, rebellion, revolution, insurrection, military or
usurped power or confiscation, terrorist activities, nationalization, government
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or
failure of electricity or telecommunication service, and pandemic.
12.3.2 Each party, as applicable, shall give the other party notice of its inability to perform
and particulars in reasonable detail of the cause of the inability. Each party must
use best efforts to remedy the situation and remove, as soon as practicable, the
cause of its inability to perform or comply.
12.3.3 The party asserting Force Majeure as a cause for non-performance shall have the
burden of proving that reasonable steps were taken to minimize delay or damages
caused by foreseeable events, that all non-excused obligations were substantially
fulfilled, and that the other party was timely notified of the likelihood or actual
occurrence which would justify such an assertion, so that other prudent
precautions could be contemplated.
12.4.
ORDERING AUTHORITY
Any request for purchase shall be accompanied by a valid purchase order issued by a
County department or directed by a Certified Agency Procurement Aid (CAPA) with a
purchase card for payment.
12.5.
PROCUREMENT CARD ORDERING CAPABILITY
County may opt to use a procurement card (Visa or Master Card) to make payment for
orders under this contract.
12.6.
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION
This contract does not guarantee any minimum or maximum purchases will be made.
Orders will only be placed under this contract when the County identifies a need and proper
authorization and documentation have been approved.
12.7.
PURCHASE ORDERS
12.7.1 County reserves the right to cancel purchase orders within a reasonable period of
time after issuance. Should a purchase order be canceled, the County agrees to
reimburse the Contractor for actual and documentable costs incurred by the
Contractor in response to the purchase order. The County will not reimburse the
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Contractor for any costs incurred after receipt of County notice of cancellation, or
for lost profits, or for shipment of product prior to issuance of purchase order.
12.7.2 Contractor agrees to accept verbal notification of cancellation of purchase orders
from the County procurement officer with written notification to follow. Contractor
specifically acknowledges to be bound by this cancellation policy.
12.8.
BACKGROUND CHECK
Respondents may be required to pass multiple background checks (e.g. Sheriff’s Office,
County Attorney's Office, Courts, as well as Maricopa County general government) to
determine if the respondent is acceptable to do business with the County. This applies to,
but is not limited to, the company, subcontractors, and employees, and the failure to pass
these checks shall deem the respondent non-responsible.
12.9.
SUSPENSION OF WORK
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt
all or any part of the work of this contract for the period of time that the procurement officer
determines appropriate for the convenience of the County. No adjustment shall be made
under this clause for any suspension, delay, or interruption to the extent that performance
would have been so suspended, delayed, or interrupted by any other cause, including the
fault or negligence of the Contractor. No request for adjustment under this clause shall be
granted unless the claim, in an amount stated, is asserted in writing as soon as practicable
after the termination of the suspension, delay, or interruption, but not later than the date of
final payment under the contract.
12.10. STOP WORK ORDER
12.10.1 The procurement officer may, at any time, by written order to the Contractor,
require the Contractor to stop all, or any part, of the work called for by this contract
for a period of 90 calendar days after the order is delivered to the Contractor, and
for any further period to which the parties may agree. The order shall be specifically
identified as a stop work order issued under this clause. Upon receipt of the order,
the Contractor shall immediately comply with its terms and take all reasonable
steps to minimize the incurrence of costs allocable to the work covered by the order
during the period of work stoppage. Within a period of 90 calendar days after a
stop work order is delivered to the Contractor, or within any extension of that period
to which the parties shall have agreed, the procurement officer shall either:
12.10.1.1 cancel the stop work order; or
12.10.1.2 terminate the work covered by the order as provided in the Termination
for Default or the Termination for Convenience clause of this contract.
12.10.1.3 The procurement officer may make an equitable adjustment in the
delivery schedule and/or contract price, and the contract shall be
modified, in writing, accordingly, if the Contractor demonstrates that the
stop work order resulted in an increase in costs to the Contractor
12.11. TERMINATION FOR CONVENIENCE
Maricopa County may terminate the resultant contract for convenience by providing 60
calendar days advance notice to the Contractor.
12.12. TERMINATION FOR DEFAULT
12.12.1 The County may, by written Notice of Default to the Contractor, terminate this
contract in whole or in part if the Contractor fails to:
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12.12.1.1 deliver the supplies or to perform the services within the time specified
in this contract or any extension;
12.12.1.2 make progress, so as to endanger performance of this contract; or
12.12.1.3 perform any of the other provisions of this contract.
12.12.2 The County’s right to terminate this contract under these subparagraphs may be
exercised if the Contractor does not cure such failure within 10 business days (or
more if authorized in writing by the County) after receipt of a Notice to Cure from
the procurement officer specifying the failure.
12.13. PERFORMANCE
It shall be the Contractor’s responsibility to meet the proposed performance requirements.
Maricopa County reserves the right to obtain services on the open market in the event the
Contractor fails to perform, and any price differential will be charged against the Contractor.
12.14. EMPLOYEE MANAGEMENT
14.14.1 Contractor shall endeavor to maintain the personnel proposed in their proposal
throughout the performance of this contract.
14.14.2 If Contractor personnel’s employment status changes, Contractor shall provide
County a list of proposed replacements with equivalent or greater experience.
14.14.3 Under no circumstances shall the implementation schedule to be impacted by a
personnel change on the part of the Contractor.
14.14.4 Contractor shall not reassign any key personnel identified in their proposal without
the express consent of the County.
14.14.5 County reserves the right to immediately remove from its premises any Contractor
personnel it determines to be a risk to County operations.
14.14.6 County reserves the right to request the replacement of any Contractor personnel
at any time, for any reason.
12.15. INSPECTION OF SERVICES
12.15.1 The Contractor shall provide and maintain an inspection system acceptable to
County covering the services under this contract. Complete records of all
inspection work performed by the Contractor shall be maintained and made
available to County during contract performance and for as long afterwards as the
contract requires.
12.15.2 County has the right to inspect and test all services called for by the contract, to
the extent practicable at all times and places during the term of the contract.
County shall perform inspections and tests in a manner that will not unduly delay
the work.
12.15.3 If any of the services do not conform to contract requirements, County may require
the Contractor to perform the services again in conformity with contract
requirements, at no cost to the County. When the defects in services cannot be
corrected by re-performance, County may:
12.15.3.1 require the Contractor to take necessary action to ensure that future
performance conforms to contract requirements; and
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12.15.3.2 reduce the contract price to reflect the reduced value of the services
performed.
12.15.4 If the Contractor fails to promptly perform the services again or to take the
necessary action to ensure future performance in conformity with contract
requirements, County may:
12.15.4.1 by contract or otherwise, perform the services and charge to the
Contractor, through direct billing or through payment reduction, any cost
incurred by County that is directly related to the performance of such
service; or
12.15.4.2 terminate the contract for default.
12.16. USAGE REPORT
The Contractor shall furnish the County a usage report, upon request, delineating the
acquisition activity governed by the contract. The format of the report shall be approved by
the County and shall disclose the quantity and dollar value of each contract item by
individual unit of measure.
12.17. STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract
without penalty or further obligation within three years after execution of the contract, if any
person significantly involved in initiating, negotiating, securing, drafting, or creating the
contract on behalf of the County is at any time, while the contract or any extension of the
contract is in effect, an employee or agent of any other party to the contract in any capacity
or consultant to any other party of the contract with respect to the subject matter of the
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or
commission paid or due to any person significantly involved in initiating, negotiating,
securing, drafting, or creating the contract on behalf of the County from any other party to
the contract arising as the result of the contract.
12.18. OFFSET FOR DAMAGES
In addition to all other remedies at Law or Equity, the County may offset from any money
due to the Contractor any amounts Contractor owes to the County for damages resulting
from breach or deficiencies in performance of the contract.
12.19. SUBCONTRACTING
12.19.1 The Contractor may not assign to another Contractor or subcontract to another
party for performance of the terms and conditions hereof without the written
consent of the County. All correspondence authorizing subcontracting must
reference the bid serial number and identify the job or project.
12.19.2 The subcontractor’s rate for the job shall not exceed that of the prime Contractor’s
rate, as bid in the pricing section, unless the prime Contractor is willing to absorb
any higher rates. The subcontractor’s invoice shall be invoiced directly to the prime
Contractor, who in turn shall pass-through the costs to the County, without mark-
up. A copy of the subcontractor’s invoice must accompany the prime Contractor’s
invoice.
12.20. AMENDMENTS
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All amendments to this contract shall be in writing and approved/signed by both parties.
Maricopa County Office of Procurement Services shall be responsible for approving all
amendments for Maricopa County.
12.21. ADDITIONS/DELETIONS OF REQUIREMENTS
The County reserves the right to add and/or delete materials and services to a contract. If
a service requirement is deleted, payment to the Contractor will be reduced proportionately,
to the amount of service reduced in accordance with the bid price. If additional materials
or services are required from a contract, prices for such additions will be negotiated
between the Contractor and the County.
12.22. RIGHTS IN DATA
12.22.1 The County shall have the use of data and reports resulting from a contract without
additional cost or other restriction except as may be established by law or
applicable regulation. Each party shall supply to the other party, upon request, any
available information that is relevant to a contract and to the performance
thereunder.
12.22.2 Data, records, reports, and all other information generated for the County by a third
party as the result of a contract are the property of the County and shall be provided
in a format designated by the County or shall be and remain accessible to the
County into perpetuity.
12.23. ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR
OTHER REVIEW
12.23.1 In accordance with Section MC1-373 of the Maricopa County Procurement Code,
the Contractor agrees to retain (physical or digital copies of) all books, records,
accounts, statements, reports, files, and other records and back-up documentation
relevant to this contract for six years after final payment or until after the resolution
of any audit questions, which could be more than six years, whichever is longest.
The County, Federal or State auditors and any other persons duly authorized by
the department shall have full access to and the right to examine, copy, and make
use of, any and all said materials.
12.23.2 If the Contractor’s books, records, accounts, statements, reports, files, and other
records and back-up documentation relevant to this contract are not sufficient to
support and document that requested services were provided, the Contractor shall
reimburse Maricopa County for the services not so adequately supported and
documented.
12.24. AUDIT DISALLOWANCES
If at any time it is determined by the County that a cost for which payment has been made
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance.
The course of action to address the disallowance shall be at sole discretion of the County,
and may include either an adjustment to future invoices, request for credit, request for a
check, or a deduction from current invoices submitted by the Contractor equal to the
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount
by the Contractor by issuing a check payable to Maricopa County.
12.25. STRICT COMPLIANCE
Acceptance by County of a performance that is not in strict compliance with the terms of
the contract shall not be deemed to be a waiver of strict compliance with respect to all other
terms of the contract.
12.26. VALIDITY
SERIAL# 220151-RFP
The invalidity, in whole or in part, of any provision of this contract shall not void or affect
the validity of any other provision of the contract.
12.27. SEVERABILITY
The removal, in whole or in part, of any provision of this contract shall not void or affect the
validity of any other provision of this contract.
12.28. RELATIONSHIPS
12.28.1 In the performance of the services described herein, the Contractor shall act solely
as an independent Contractor, and nothing herein or implied herein shall at any
time be construed as to create the relationship of employer and employee, co-
employee, partnership, principal and agent, or joint venture between the County
and the Contractor.
12.28.2 The County reserves the right of final approval on proposed staff. Also, upon
request by the County, the Contractor will be required to remove any employees
working on County projects and substitute personnel based on the discretion of
the County within two business days, unless previously approved by the County.
12.29. NON-DISCRIMINATION
Contractor agrees to comply with all provisions and requirements of Arizona Executive
Order 2009-09, including flow down of all provisions and requirements to any
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full
herein. During the performance of this contract, Contractor shall not discriminate against
any employee, client, or any other individual in any way because of that person’s age, race,
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09
can
be
downloaded
from
the
Arizona
Memory
Project
at
http://azmemory.azlibrary.gov/cdm/singleitem/collection/execorders/id/680/rec/1.)
12.30. WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees
for the duration of this agreement to not engage in, a boycott of goods or services from
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a
regulation issued pursuant to 50 U.S.C. § 4842.
12.31. CERTIFICATION REGARDING DEBARMENT AND SUSPENSION
12.31.1 The undersigned (authorized official signing on behalf of the Contractor) certifies
to the best of his or her knowledge and belief that the Contractor, its current
officers, and directors:
12.31.1.1 are not presently debarred, suspended, proposed for debarment,
declared ineligible, or voluntarily excluded from being awarded any
contract or grant by any United States department or agency or any
state, or local jurisdiction;
12.31.1.2 have not within a three-year period preceding this contract:
12.31.1.2.1 been convicted of fraud or any criminal offense in
connection with obtaining, attempting to obtain, or as the
result of performing a government entity (Federal, State or
local) transaction or contract; or
SERIAL# 220151-RFP
12.31.1.2.2 been convicted of violation of any Federal or State antitrust
statutes or conviction for embezzlement, theft, forgery,
bribery, falsification or destruction of records, making false
statements, or receiving stolen property regarding a
government entity transaction or contract;
12.31.1.3 are not presently indicted or criminally charged by a government entity
(Federal, State or local) with commission of any criminal offenses in
connection with obtaining, attempting to obtain, or as the result of
performing a government entity public (Federal, State or local)
transaction or contract;
12.31.1.4 are not presently facing any civil charges from any governmental entity
regarding obtaining, attempting to obtain, or from performing any
governmental entity contract or other transaction; and
12.31.1.5 have not within a three-year period preceding this contract had any
public transaction (Federal, State or local) terminated for cause or
default.
12.31.2 If any of the above circumstances described in the paragraph are applicable to the
entity submitting a bid for this requirement, include with your bid an explanation of
the matter including any final resolution.
12.31.3 The Contractor shall include, without modification, this clause in all lower tier
covered transactions (i.e. transactions with subcontractors or sub-subcontractors)
and in all solicitations for lower tier covered transactions related to this contract. If
this clause is applicable to a subcontractor or sub-subcontractor, the Contractor
shall include the information required by this clause with their bid.
12.32. VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL
IMMIGRATION LAWS AND REGULATIONS
12.32.1 By entering into the contract, the Contractor warrants compliance with the
Immigration and Nationality Act (INA using E-Verify) and all other Federal
immigration laws and regulations related to the immigration status of its employees
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its
subcontractors certifying compliance and shall furnish the statements to the
procurement officer upon request. These warranties shall remain in effect through
the term of the contract. The Contractor and its subcontractors shall also maintain
Employment Eligibility Verification forms (I-9) as required by the Immigration Reform
and Control Act of 1986, as amended from time to time, for all employees performing
work under the contract and verify employee compliance using the E-Verify system
and shall keep a record of the verification for the duration of the employee’s
employment or at least three years, whichever is longer. I-9 forms are available for
download at www.uscis.gov.
12.32.2 The County retains the legal right to inspect documents of Contractor and
subcontractor employees performing work under this contract to verify compliance
with paragraph 12.32.1 of this section. Contractor and subcontractor shall be given
reasonable notice of the County’s intent to inspect and shall make the documents
available at the time and date specified. Should the County suspect or find that the
Contractor or any of its subcontractors are not in compliance, the County will
consider this a material breach of the contract and may pursue any and all remedies
allowed by law, including, but not limited to: suspension of work, termination of the
contract for default, and suspension and/or debarment of the Contractor. All costs
necessary to verify compliance are the responsibility of the Contractor.
SERIAL# 220151-RFP
12.33. CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS
12.33.1 The parties agree that this contract and employees working on this contract will be
subject to the Contractor employee whistleblower protections established by Title
41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation.
12.33.2 Contractor shall inform its employees in writing, in the predominant language of
the workforce, of employee whistleblower rights and protections under 41 U.S.C.
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation.
Documentation of such employee notification must be kept on file by Contractor
and copies provided to County upon request.
12.33.3 Contractor shall insert the substance of this clause, including this paragraph, in all
subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year
2018).
12.34. CONTRACTOR LICENSE REQUIREMENT
The Contractor shall procure all permits, insurance, and licenses, and pay the charges and
fees necessary and incidental to the lawful conduct of his/her business, and as necessary
complete any requirements, by any and all governmental or non-governmental entities as
mandated to maintain compliance with and remain in good standing. The Contractor shall
keep fully informed of existing and future trade or industry requirements, and Federal,
State, and local laws, ordinances, and regulations which in any manner affect the fulfillment
of a contract and shall comply with the same. Contractor shall immediately notify both
Office of Procurement Services and the department of any and all changes concerning
permits, insurance, or licenses.
12.35. INFLUENCE
12.35.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort
to influence an employee or agent to breach the Maricopa County Ethical Code of
Conduct or any ethical conduct, may be grounds for disbarment or suspension
under MC1-902.
12.35.2 An attempt to influence includes, but is not limited to:
12.35.2.1 A person offering or providing a gratuity, gift, tip, present, donation,
money, entertainment or educational passes or tickets, or any type of
valuable contribution or subsidy that is offered or given with the intent to
influence a decision, obtain a contract, garner favorable treatment, or
gain favorable consideration of any kind.
12.35.3 If a person attempts to influence any employee or agent of Maricopa County, the
chief procurement officer, or his designee, reserves the right to seek any remedy
provided by the Maricopa County Procurement Code, any remedy in equity or in
the law, or any remedy provided by this contract.
12.36. CONFIDENTIAL INFORMATION
12.36.1 Any information obtained in the course of performing this contract may include
information that is proprietary or confidential to the County. This provision
establishes the Contractor’s obligation regarding such information.
12.36.2 The Contractor shall establish and maintain procedures and controls that are
adequate to assure that no information contained in its records and/or obtained
from the County or from others in carrying out its functions (services) under the
contract shall be used by or disclosed by it, its agents, officers, or employees,
SERIAL# 220151-RFP
except as required to efficiently perform duties under the contract. The Contractor’s
procedures and controls, at a minimum, must be the same procedures and controls
it uses to protect its own proprietary or confidential information. If, at any time
during the duration of the contract, the County determines that the procedures and
controls in place are not adequate, the Contractor shall institute any new and/or
additional measures requested by the County within 15 business days of the
written request to do so.
12.36.3 Any requests to the Contractor for County proprietary or confidential information
shall be referred to the County for review and approval, prior to any dissemination.
12.37. PUBLIC RECORDS
Under Arizona law, all offers submitted and opened are public records and must be
retained by the County at the Maricopa County Office of Procurement Services. Offers shall
be open to public inspection and copying after contract award and execution, except for
such offers or sections thereof determined to contain proprietary or confidential information
by the Office of Procurement Services. If an offeror believes that information in its offer or
any resulting contract should not be released in response to a public record request, under
Arizona law, the offeror shall indicate the specific information deemed confidential or
proprietary and submit a statement with its offer detailing the reasons that the information
should not be disclosed. Such reasons shall include the specific harm or prejudice which
may arise from disclosure. The records manager of the Office of Procurement Services
shall determine whether the identified information is confidential pursuant to the Maricopa
County Procurement Code.
12.38. CONFIDENTIALITY OF CLIENT INFORMATION
12.38.1 The provider, its personnel, volunteers, interns and subcontractors unless
otherwise exempt, shall adhere to all federal, state and local laws regarding
confidentiality including, but not limited to the Health Insurance Portability and
Accountability Act (HIPAA) Pub. L. No. 1-4-191 (1996) and regulations
promulgated there under.
12.38.2 Personally Identifiable Information (PII) is any data that could potentially identify a
specific individual. Providers shall ensure information containing participants’ PII
is only transmitted securely via electronic method or hard copy
12.38.3 Prohibition: Providers, personnel, subcontractors, volunteers and interns shall not
divulge or release participant information to anyone aside from the County without
a court order.
12.38.4 Release Authorization: Release of records containing participant information
requires a signed authorization/release form executed in accordance with current
state licensing and federal standards.
12.38.5 All release authorization forms shall be maintained by the subrecipient and indicate
the person or agency to receive the information, the specific information to be
released, and the expiration date or event triggering the expiration date of the
release, and shall be signed by the participant.
12.38.6 Release forms shall meet all federal and state requirements, as applicable and
including, but not limited to, 42 CFR Part 2 (Authorization for Use and Disclosure
of Protected Health Information form). Unless the subrecipient is otherwise
exempt, disclosures must be accounted for within 45 CFR 164.528 (Accounting of
disclosure of protected health information.
12.39. SUBPOENAS
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If the providers receives a subpoena requesting records relating to the contract, the
providers, shall immediately notify the assistant director, and supply a copy of the
subpoena before complying with the subpoena.
12.40. INCIDENT REPORTING REQUIREMENTS
12.40.1 The providers shall report incidents to law enforcement and licensing agencies as
applicable depending on the nature of the incident.
12.40.2 Providers shall ensure incidents involving participants served under the agreement
are reported to County staff.
12.40.3 The providers shall report to the assistant director, incidents involving participants
any incidents impacting the health, safety and welfare of participants. Providers
shall complete incident reports and shall exclude identifying information if report is
provided to agencies or individuals not funded under the County contract.
12.40.4 Incident Report Form. All incident reports must be legible and be signed by the
staff who prepared the report as well as by the staff who approved the report. The
completed report must be sent to the assistant director. The provider shall maintain
a file of written incident reports that are available for review by County staff:
12.40.5 The County Response to Incident Reports or Complaints: The assistant director
shall take the following steps upon vendor notification of an incident in this
paragraph:
12.40.6 Review the written information to determine if the incident requires investigation.
The assistant director may direct the providers to initiate an internal review and/or
request additional information and/or require specific action;
12.40.7 If the provider’s actions are such as to warrant the concern, the assistant director
shall investigate further or forward the information to the appropriate authorities;
12.40.8 If the assistant director is not satisfied with the provider’s response to an incident,
the assistant director may take any appropriate action.
12.41. REPORTING
12.41.1 Subrecipient shall track and record performance measure data for all services
performed under the contract.
12.41.2 Providers will be responsible for providing quarterly and annual performance and
financial reports and backup documents to the assistant director of the Workforce
Development Division. The assistant director may ask for additional supporting
documentation as necessary.
12.41.3 Quarterly reports are due by the 15th day of the month following the end of the
quarter (quarters run on fiscal year basis July 1- June 30):
x
Quarter 1 — July 1 through September 30
x
Quarter 2 — October 1 through December 30
x
Quarter 3 — January 1 through March 30
x
Quarter 4 — April 1 through June 30
12.41.4 Quarterly reports will include:
12.41.4.1 A list of names and contact information of persons who are still eligible
for WIOA services after having received JSI services. Note:
Subrecipients must understand WIOA program eligibility requirements
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as defined by the Arizona Department of Economic Security WIOA
Policy and Procedure Manual (Title I-B Policy and Procedure Manual,
Arizona Department of Economic Security [az.gov]) and are expected to
contact the assistant director in a timely manner regarding questions of
eligibility.
12.41.4.2 Performance information/measures on services provided for the prior
three months and must include:
12.41.4.2.1 An executive summary of activities performed.
12.41.4.2.2 Detailed performance data as required for each service
type.
12.41.4.2.3 For services provided to underemployed persons, the
subrecipient shall provide percentage increases in
wage/salary (estimated or actual) by person.
12.41.4.2.4 Summary demographic information on participants served
which includes gender, race, ethnicity, and age.
12.41.4.3 Detailed financial reports showing expenditures for each program and a
cost per participant.
12.41.5 Annual reports are due by the 15th of January each year. Annual reports shall
include:
12.41.5.1 Summary performance measure information on all applicable
performance measures services provided for the prior four quarters;
12.41.5.2 Summary, financial information on services provided including amount
spent by service provided;
12.41.5.3 Projected expenditures and performance levels;
12.41.5.4 An executive summary of all work conducted during the year, barriers to
providing service, plans to address those barriers, and any other
information the County should be aware of.
12.41.6 Providers will be held accountable for ensuring successful outcomes/goals for the
services they provide.
12.42. RECORD KEEPING
12.42.1 All records must be maintained in an accurate and organized manner and kept in
a secure location.
12.42.2 The provider will be responsible for maintaining the following records:
12.42.2.1 Documentation of performance required under the contract.
12.42.2.2 Financial records pertaining to the contract including invoices and
supporting documentation.
12.42.2.3 Client participation records
12.43. PROGRAM MONITORING AND EVALUATION
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12.43.1 County staff will monitor the provider’s compliance with, and performance under,
the terms and conditions of the agreement and service referrals.
12.43.2 The provider shall make available for inspection and/or copying by the
department’s monitors, all records and accounts relating to the work performed or
the services provided under the agreement.
12.43.3 Providers shall be monitored for fiscal, program delivery, and contract compliance
annually or more often as needed.
12.43.4 Monitoring shall occur during provider’s normal business hours, announced or
unannounced.
12.43.5 Provider(s) found to be deficient in any area shall receive written notification of
findings and required corrective actions. Providers shall provide a written response
outlining corrective actions and steps to ensure findings are corrected and resolved
to preclude future issues.
12.43.6 Providers shall be responsible for monitoring worksites for those participants that
are engaged in work experience activities.
12.44. INTEGRATION
This contract represents the entire and integrated agreement between the parties and
supersedes
all
prior
negotiations,
proposals,
communications,
understandings,
representations, or agreements, whether oral or written, expressed, or implied.
12.45. UNIFORM ADMINISTRATIVE REQUIREMENTS
By entering into this contract, the Contractor agrees to comply with all applicable provisions
of
Title
2,
Subtitle
A,
Chapter
II,
Part
200—UNIFORM
ADMINISTRATIVE
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL
AWARDS contained in Title 2 C.F.R. § 200 et seq.
12.46. GOVERNING LAW
This contract shall be governed by the laws of the State of Arizona. Venue for any actions
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix,
Arizona.
12.47. ORDER OF PRECEDENCE
In the event of a conflict in the provisions of this contract and Contractor’s license
agreement, if applicable, the terms of this contract shall prevail.
12.48. INCORPORATION OF DOCUMENTS
12.42.1 The following are to be attached to and made part of this Contract:
12.42.1.1 Exhibit A – Vendor Information
12.42.1.2 Exhibit A-1 – Fee Schedule
12.42.1.3 Exhibit B – Scope of Work
12.49. NOTICES
All notices given pursuant to the terms of this contract shall be addressed to:
SERIAL# 220151-RFP
For County:
CJ Williams
Assistant Director, Workforce Development Division
Maricopa County Human Services Department
234 N. Central Ave, 3rd Floor
Phoenix, AZ 85004
OR
Maricopa County
Office of Procurement Services
160 S. 4th Avenue
Phoenix, Arizona 85003-1647
For Contractor:
Chicanos Por La Causa, Inc.
Attn: Legal Dept.
1112 E. Buckeye Rd.
Phoenix, AZ 85034
contracts@cplc.org
12.50. INQUIRIES
11.51.1 Administrative telephone/email inquiries shall be addressed to:
IRMA GUZMAN, PROCUREMENT OFFICER
TELEPHONE: (602) 506-8715
irma.guzmaan@maricopa.gov
11.51.2 Inquiries may be submitted by telephone but must be followed up in writing. No
oral communication is binding on Maricopa County.
SERIAL# 220151-RFP
IN WITNESS WHEREOF, this contract is executed on the date set forth above.
CHICANOS POR LA CAUSA, INC. (CONTRACTOR)
AUTHORIZED SIGNATURE
PRINTED NAME AND TITLE
ADDRESS
DATE
MARICOPA COUNTY
CHAIRMAN, BOARD OF SUPERVISORS
DATE
ATTESTED:
CLERK OF THE BOARD
DATE
APPROVED AS TO FORM:
DEPUTY COUNTY ATTORNEY
DATE
$QGUHV&RQWUHUDV(93,+66(
(%XFNH\H5G3KRHQL[$=
SERIAL # 220151-RFP
Exhibit A: Vendor Information
DUNS #: 136249609
FEDERAL TAX ID: 86-0227210
As per section 6.0 INVOICES, “…the County shall reimburse the subrecipient on a net “0”
payments standard” regardless of payment term selected in Attachment A-Vendor information as
seen below.
SERIAL # 220151-RFP
Exhibit A-1: Fee Schedule
CONTRACT SERVICE:
Job Seeker Services
CONTRACT PERIOD:
02-01-22 to 07-31-23
NAME: Chicanos Por La Causa, Inc.
A.
PERSONNEL
TOTAL
Number
of
Position
FTE Level
Position Title
Total Salary for the
Contract Period
% Allocated
Service
MCHSD
Percentage
TOTALSERVICE
COST
COUNTY
COST
1
0.70
Program Manager, Rhonda Carrillo
$102,000.00
43%
$71,400.00
$30,600.00
1
1.00
Senior Case Manager, Alma Aguirre
(add 10K raise)
$75,472.50
35%
$75,472.50
$26,415.38
1
0.70
Outreach & Communications
Coordinator, Lehem Eyassu
$63,000.00
43%
$44,100.00
$18,900.00
1
0.70
Outreach & Business Services
Coordinator, Kristal Mathews
$63,000.00
43%
$44,100.00
$18,900.00
1
1.00
Case Manager, New Hire
$67,500.00
100%
$67,500.00
$67,500.00
1
1.00
Client Service Rep, New Hire
$59,280.00
70%
$59,280.00
$41,496.00
6
5.1
TOTAL:
$361,852.50
$203,811.00
B.
FRINGE
BENEFITS
TOTAL
COUNTY
ITEM
BASIS
COST
COST
FICA
0.062
x Total Salary
$22,434.86
$12,636.28
Medicare
0.0145
x Total Salary
$5,246.86
$2,955.26
Workers' Comp.
0.0172
x Total Salary
$6,223.86
$3,505.55
Unemployment
Compensation
0.0088
x Total Salary
$3,184.30
$1,793.54
Long Term
Disability
0.00355
x Total Salary
$1,284.58
$723.53
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Short Term
Disability
0.00405
x Total Salary
$1,465.50
$825.43
AD&D Life
Insurance
0.00026
x Total Salary
$94.08
$52.99
Medical
Coverage
0.14310
x Total Salary
$51,781.09
$29,165.35
Healthiest You
0.00160
x Total Salary
$578.96
$326.10
Dental
0.01040
x Total Salary
$3,763.27
$2,119.63
Vision
0.00030
x Total Salary
$108.56
$61.14
EAP
0.00030
x Total Salary
$108.56
$61.14
Retirement
0.00950
x Total Salary
$3,437.60
$1,936.20
Life Insurance
0.00120
x Total Salary
$434.22
$244.57
$100,146.30
$56,406.71
C.
INDIRECT / ADMINISTRATIVE COSTS
TOTAL
COUNTY
ITEM
BASIS
COST
COST
Indirect
Expenses
Federally Approved Indirect Cost Rate
of 16.1%
16.1% x Total Direct
Expenses
$156,346.06
$119,026.89
TOTAL:
$156,346.06
$119,026.89
D.
TRAVEL
TOTAL
COUNTY
ITEM
BASIS
COST
COST
TOTAL:
$0.00
$0.00
SERIAL# 220151-RFP
E.
EQUIPMENT
TOTAL
COUNTY
ITEM
BASIS
COST
COST
TOTAL:
$0.00
$0.00
F.
SUPPLIES
TOTAL
COUNTY
ITEM
BASIS
COST
COST
Laptop
Computers
$2,000 for a Laptop x
2 FTE
100%
$4,000.00
$4,000.00
Office Supplies
$200 per month x 18
months
100%
$3,600.00
$3,600.00
Cell Phone
$40 per month x 18
months x 2 FTE
100%
$1,440.00
$1,440.00
TOTAL:
$9,040.00
$9,040.00
G.
CONTRACTUAL
ITEM
TITLE
BASIS
COST
COST
SUPPORT
SERVICES
SUPPORT SERVICES
$1,100 per client x
375 clients
$412,500.00
$412,500.00
SUPPORT
SERVICES -
Staff
Senior Case Manager, Alma Aguirre
($50,315 x 0.05 FTE
x 18 months) +
($50,315 x 0.05 FTE
x 18 months x
27.68% ) (27.68%
Fringe Rate)
$4,818.16
$4,818.16
SERIAL# 220151-RFP
SUPPORT
SERVICES -
Staff
Client Service Rep, New Hire
($39,520 x 0.30 FTE
x 18 months) +
($39,520 x 0.30 FTE
x 18 months x
27.68% ) (27.68%
Fringe Rate)
$22,706.61
$22,706.61
DATA
ANALYSIS
DATA AND PERFORMANCE
ANALYSIS
$3,335 per month x
18 months
$60,030.00
$30,015.00
TOTAL:
$500,054.77
$470,039.77
H.
OPERATING
EXPENSES
TOTAL
COUNTY
ITEM
BASIS
COST
COST
TOTAL:
$0.00
$0.00
I.
PROFIT
PROFIT COST:
TOTAL SERVICE
COST:
$1,118,399.63
$858,324.37
SERIAL# 220151-RFP
Exhibit B: Scope of Work
PROPOSAL
Executive Summary
Job Seekers Initiative Elements Offered:
1) Career Navigation Services (Element 2)
2) Support Services (Supplemental Element)
Delivery Sites:
1) In-person: Desert Sky Mall Engagement Center (7611 W Thomas Rd, Phoenix), located in
HUD-designated Qualified Census tract 1125.09 and surrounded by other HUD-designated
Qualified Census Tracts;
2) Virtual: Provided via Zoom, Teams, WhatsApp, FaceTime, and other platforms to extend the
reach of services across Maricopa County.
Targeted Outreach: CPLC-WFS will specifically reach out to those that have been disproportionately
impacted by the COVID-19 pandemic, including low-income persons, racial and ethnic minorities,
justice-involved persons, and persons living in HUD-designated Qualified Census Tracts indicated above.
Intake/Assessment: Potential participants will complete an intake/assessment to determine eligibility and
service needs. Those who have not yet decided on a career pathway will be assigned to Career Navigation
Services. Those with a determined career pathway and an identified barrier to employment will be
assigned to Support Services.
Career Navigation Services (Anticipated Number Served in One Year: 400)
Individual Career Exploration Plan (ICEP): To help the participant determine a career pathway,
Career Navigators will use the results of the Assessment to help develop an ICEP, which will
include career exploration activities as well as resume/cover letter writing, job search, mock
interviews, and soft-skill development.
Career Exploration Activities: 1) Counseling on career pathways in local high-growth industries
and sectors; 2) labor market information and career planning resources; 3) informational
interviewing, mentoring, and college or technical school visits; 4) short-term introductory
vocational training programs.
Case Management: Career Navigators will provide case management services for participants
throughout their time in the program and, per their ICEP, help connect them to necessary Career
Exploration activities to assist in determining a career pathway or occupational goal.
Supportive Services (Anticipated Number Served in One Year: 250)
Individual Career Plan (ICP): To help the client obtain employment, higher-paying employment,
or necessary credentialing/education, Career Navigators will use the results of the Assessment to
develop an ICP, which will contain activities or services that will reduce or eliminate barriers to
employment or credentialing/education.
SERIAL# 220151-RFP
Case Management: Career Navigators will provide case management services to help connect
participants to necessary supportive services to overcome barriers to education and living-wage
careers.
SERIAL# 220151-RFP
Statement of All of the Programs and Services Proposed
The proposed Navigation Services (Element 2) and Supportive Services (Supplemental Element) will be implemented
by CPLC’s Workforce Solutions (CPLC-WFS) unit and build on similar workforce services currently offered in
Maricopa County.
Delivery Sites: The primary in-person service delivery site for the Career Navigation and Support Services will be
CPLC-WFS’ Desert Sky Mall Engagement Center, located within the Desert Sky Mall in Maryvale (7611 W Thomas
Rd, Phoenix, AZ 85033). This 8,300 square foot Center, which is open M-F, 10 am-6 pm, brings comprehensive
workforce services to a familiar, frequently visited, and accessible location. Desert Sky Mall is located within Census
tract 1125.09, a HUD- designated Qualified Census Tract, and is surrounded by other HUD-designated Qualified
Census Tracts, including 820.10, 1097.01, 1097.02, 1097.03, 1125.02, 1125,03, 1125.04, 1125,05, and
1125.08 (see figure 1). The Center offers career exploration; job search assistance; vocational credentialing; resume
writing; interview preparation; English language and GED classes; SNAP- CAN services, and hiring events.
Additionally, supportive services are provided (directly or through referral) to address other client needs such as
housing, transportation, health care, and behavioral health. Community college representatives are also present to
provide information and assist with enrollment.
Figure 1
Services will also be delivered virtually. CPLC-WFS has expanded its virtual services since the outbreak of COVID
19 via Zoom, Teams, WhatsApp, FaceTime, and other virtual platforms. Services provided virtually include
information sessions, intake/assessment, individual career plan development, occupational skills training, GED
preparation, career exploration, supportive services, resume/cover letter writing, interview skills, and job search.
Providing virtual services in addition to in-person services enables CPLC-WFS to serve individuals throughout
Maricopa County and increase accessibility.
Targeted Outreach: For all Services, CPLC-WFS will specifically reach out to those that have been disproportionately
impacted by the COVID-19 pandemic. These individuals may include, but are not limited to, low-income persons,
racial and ethnic minorities, justice-involved persons, and persons living in HUD-designated Qualified Census Tracts
(see figure 1). Outreach strategies:
x
Hold 30 recruitment events annually to connect clients to employers and job opportunities (an average of 50
attendees per event). Flyers and graphics will be produced to promote events, ensuring all funder and internal
SERIAL# 220151-RFP
marketing and brand standards are met;
x
Participate in 15 community events (including recruitment events and community resource events) and make
20 presentations to increase program awareness amongst potential clients and business partners; engaging
presentation slides will be used to educate and inspire audience;
x
Design and launch marketing and communication campaigns for programming & services across multiple
media channels to reach 250+ clients monthly;
x
Implement multiple monthly programs related campaigns on Facebook, Instagram, YouTube, interacting
with followers and other business pages to increase engagement and optimizing apps with a focus on
community learning and brand awareness;
x
Utilize new website and email marketing software on Zoho platform to promote programming, and enhance
usage of Search Engine Optimization (SEO) tools to increase visibility and traffic to website;
x
Deliver monthly email campaigns to maintain communication with clients and partners;
x
Conduct market research strategies across all media channels to track data trends, analyze successful
campaigns, and measure efficiency of digital marketing efforts;
x
Produce marketing promotional material including graphics, flyers, posters, and videos utilizing Canva and
Adobe Photoshop, which is distributed across various media channels and to over 300 employer business
partners.
Intake/Assessment: Potential participants will work with a Career Navigator or Customer Service Representative to
complete an intake/assessment. This assessment includes determining whether or not the participant has a career
pathway or occupational goal and assessing strengths, employment-related skills, employment history, level of
education/literacy, digital literacy, employability, interests/aptitudes, public benefits received, barriers to employment
or education/credentialing for employment, supportive service needs to address barriers to employment or
education/credentialing for employment, and family and financial needs. Basic demographic data and employment
status (including current wage for those who are employed) will also be gathered at this time. Those who have not yet
determined a career pathway or occupational goal will be eligible for Career Navigation Services and assigned a Career
Navigator. Those who have a documented barrier to employment or education/credentialing for employment will be
eligible for Supportive Services (Supplemental Element) and assigned a Career Navigator.
Career Navigation Services (Element 2): Detailed Strategy
Individual Career Exploration Plan (ICEP): The Career Navigators will use the results of the Assessment to help the
participant develop an Individual Career Exploration Plan (ICEP). The purpose of the ICEP is to help the participant
determine a career pathway or occupational goal in a fast-growing local industry or sector that matches their interests,
aptitudes, and needs and offers potential for advancement. The ICEP contains activities and measurable, time-bound
objectives that will lead to the establishment of this career pathway or occupational goal. Career Navigators employ a
strength-based approach when reviewing the results of the Assessment and in developing the ICEP, focusing and
building upon participants’ accomplishments and strengths, rather than their deficits. The creation of the ICEP is
participant-led and driven and the document serves as a “road map” throughout the participants’ enrollment in the
program. Activities in the ICEP will include career exploration activities (as described below) as well as resume/cover
letter writing, job search activities, mock interviews, and soft-skill development (e.g., communication skills, time
management, conflict resolution). Both the participant and the Career Navigator treat the ICEP as a contract and it is
signed by both parties to ensure full commitment and optimal outcomes. The ICEP is reviewed with the participant
quarterly (at minimum) and updated as activities are completed, objectives are met, needs/challenges arise, or changes
occur. This proactive measure helps Career Navigators identify any emerging barriers that may impede the participant’s
progress toward determining a career pathway or occupational goal.
Career Exploration Activities: Participants will be counseled on different career pathways within local high-growth
industries and sectors, various on-ramps to these career pathways, required education, training, or certifications, salary
SERIAL# 220151-RFP
levels, and opportunities for advancement. Career Navigators will use labor market information and career planning
resources from ARIZONA@WORK (including Career Explorer, Arizona Career Information Center, O*NET, Career
One-Stop Skills Matcher, Career One-Stop Tools and Technologies, and Bureau of Labor Statistics Occupations) and
similar sources to help client explore career pathways that match their interests, aptitudes, and financial and family
needs. Opportunities to further explore potential career pathways and related education/training/certification programs
will be provided as needed through informational interviewing, mentoring, and college or technical school visits,
including the Maricopa Community College District and Year Up, which have representatives on-site at the Desert Sky
Mall Engagement Center. A focus will be placed upon career pathways in the areas of Construction, Information
Technology, Administration and Waste, Healthcare & Social Assistance, Transportation & Warehousing, Finance &
Insurance, and Manufacturing. Participants will also have the opportunity to explore the areas of customer service,
insurance, cyber security, and internet of things through the following short-term introductory vocational training
programs:
Customer Service: This 6-day, online training teaches participants (18+) the foundational interpersonal skills
needed to be successful in a customer-centered environment (including remote positions). Participants earn the
Arizona Career Readiness Credential: Professional Skills, a statewide-recognized credential. The ACRC is an
initiative set forth by Arizona Governor Doug Ducey in partnership with ARIZONA@WORK and the Office
of Economic Opportunity, State of Arizona (OEO). This credential demonstrates jobseekers’ mastery of three
foundational academic and four personal and interpersonal skill areas (soft skills) that are relevant to all
occupations, industries, and career pathways. The foundational academic skill areas include Applied
Mathematics, Reading for Information, and Workplace Data and Graphics. Personal and interpersonal skills
areas include Communicating Effectively, Teamwork and Collaboration, Professionalism, Critical Thinking,
and Problem Solving.
Invest Insurance: A national 6-week, online training that enables participants (18+) to explore various career
pathways in the insurance industry. Course covers sectors of the industry (e.g., auto, personal, homeowners),
risk management, and job readiness. Culminates in a certificate of completion.
Introduction to Cybersecurity: This 3-week online training provides an introduction to cybersecurity.
Through 5-chapter modules, interactive activities, and knowledge checks, participants explore current cyber
trends, careers, and cyber safety.
Internet of Things Course (IoT): This 3-week online course provides an introduction to digital transformation
through "smart things." With six modules composed of practice labs, activities, quizzes, and videos,
participants learn how data from smart devices are used by companies and businesses, gain an understanding
of how emerging tech is shaping digital business, and explore various job opportunities.
Case Management: Career Navigators provide case management services for participants throughout their time in the
program and, per their ICEP, help connect them to necessary Career Exploration activities to assist in determining a
career pathway or occupational goal. Career Navigators not only help participants assess their skills and aptitudes,
explore various career pathways, and determine necessary job-related education, training, and/or credentials but also
connect participants to the other supports essential for successful completion of ICEP objectives. These supports
include affordable housing, healthcare, behavioral health services, food, child/elder care, transportation, and others and
are provided through warm referrals to other CPLC programs or community partners. Career Navigators remain in
contact with participants via in-person visits, phone/text, and email throughout enrollment to provide coaching and
feedback, assess progress, and record milestones achieved toward ICEP goal. The length and intensity of case
management services provided will be dependent upon the needs of the client. A progressive assessment and
engagement strategy will be utilized to ensure the appropriate level of support.
SERIAL# 220151-RFP
Expected Outcomes
Element 2: Career Navigation Services
Outcome
Indicator
Number
Achieving
Percent
Achieving
Number of persons
provided navigation
services
Documented completion of objective
assessment, career exploration, and ICP
400
N/A
Number of persons served
who are actively pursuing
agreed upon occupation
within six months of
receiving the navigation
services
Documentation that participant attests
to pursuing occupation or
documentation that participant is
pursuing occupation (e.g.,
documentation of enrollment in an
education program, employment
letter/contract, or
other documentation showing the
person is pursuing a career in the field
that the person and
Career Navigator discussed)
292
73%
Number of persons served
who have not yet chosen a
career path/occupation
Documentation of active participation
in Career Navigation Services
108
27%
Number of persons served
who were unable to follow
up with
Documentation of inactivity in Career
Navigation Services
104
26%
Supportive Services (Supplemental Element): Detailed Strategy
Individual Career Plan (ICP): The Career Navigators will use the results of the Assessment to help the participant
develop an Individual Career Plan (ICP). The purpose of the ICP is to help the client obtain employment, higher-paying
employment, or necessary credentialing/education to secure employment in a fast-growing local industry or sector
that matches their interests, aptitudes, and needs and offers potential for advancement. To achieve this purpose, the ICP
contains activities or services and associated, measurable, time-bound objectives that will reduce or eliminate barriers
to employment or credentialing/education leading to employment. Career Navigators employ a strength-based
approach when reviewing the results of the Assessment and in developing the ICP, focusing and building upon
participants’ accomplishments and strengths, rather than their deficits. The creation of the ICP is participant-led and
driven and the document serves as a “road map” throughout the participants’ enrollment in the program. Career
Navigators ensure that the immediate needs of participants (e.g., safety, medical, mental health, food, housing) are
assessed and addressed first. Depending on identified barriers, activities or services in the ICP may include adult basic
education (including GED preparation and English language acquisition classes); childcare support, transportation
assistance, IT/computer equipment/internet assistance, debt repayment, assistance with obtaining medical insurance,
disability accommodations, educational financial support such as licensure/certification testing fees, or books, short-
term vocational certifications (e.g., Commercial Driver’s License, Fork Lift Operator, Certified Nurse’s Assistant,
Community Health Worker, Phlebotomy Tech, Physical Therapy Assistant), resume/cover letter writing, job search,
mock interviews, and soft-skill development (e.g., communication skills, time management). Career Navigator will
explore and direct the participant to other community-based services and/or other Maricopa County Human Services
Department programs and supports prior to funding any services through this contract. A maximum of
$10,000/individual will be directly allocated from the contract for Supportive Services. Funds will be provided to the
service provider on behalf of the client for the specified service/support. Both the participant and the Career Navigator
treat the ICP as a contract and it is signed by both parties to ensure full commitment and optimal outcomes. The ICP is
reviewed with the participant every quarter (at minimum) and updated as services are provided, activities are
SERIAL# 220151-RFP
completed, objectives are achieved, needs/challenges arise, or changes occur. This proactive measure helps Career
Navigators identify any emerging barriers that may impede the participant’s progress toward their employment goals.
Case Management: Career Navigators will provide case management services for participants throughout their time
in the program and, per their ICP, help connect participants to necessary supportive services to overcome barriers to
education and living-wage careers. Career Navigators not only provide support services to address barriers to well-
paying jobs or the necessary credentialing/education to secure these jobs but also connect participants to the other
supports essential for successful job acquisition and retention. These supports address basic needs such as affordable
housing, healthcare, behavioral health services, safety, and food and are provided through warm referrals to other CPLC
programs or community partners. Career Navigators remain in contact with participants via in-person visits, phone/text,
and email throughout enrollment and provide coaching, assess progress, and record milestones achieved toward ICP
goals. The length and intensity of case management services provided will be dependent upon the needs of the client. A
progressive assessment and engagement strategy will be utilized to ensure the appropriate level of support.
Expected Outcomes
Supplemental Element: Supportive Services
Outcome
Indicator
Number
Achieving
Percent
Achieving
Number of persons
provided support services
by type of support service
provided
Documentation of receipt of
supportive service and type of service
received
250
N/A
Average amount of
monies spent on support
services per
client/participant
Documentation of value of supportive
services distributed
$100
N/A
Number of persons
provided support services
(unemployed and
underemployed) who
obtained better
employment through
supportive services
Documented increase in earned
income
169
68%
Performance Evaluation Methodology for both Career Navigation and Supportive Services
CPLC-WFS has built instruments and methodology for data collection and program evaluation that will be used to
measure progress toward anticipated outcomes. Data will be entered and stored in LaunchPad and include number of
referrals and sources, enrollment numbers, intake/assessment data (including demographics: gender, race, ethnicity,
age, employment status and history, skills, career/occupation goals, public benefits received, family obligations, and
barriers to employment), and ICEP or IEP data (including services offered and outcomes), number of enrolled persons
who were unemployed who are now employed, number of enrolled persons who were underemployed who obtained
better paying position (including percentage increases in wage/salary). Collected data will be used to provide
customized client services, monitor client progress; inform outreach and marketing; and facilitate continuous quality
improvement. Participant success stories will also be collected and published, with client permission, on the WFS
website. Additionally, client satisfaction will be measured through quarterly surveys. Reports compiled from these
surveys will be used to implement quality improvement measures as necessary. CPLC-WFS will also gather data
for required performance measures as indicated in the tables above to generate and submit quarterly reports as required
by this contract. Cost per participant and list of participants (with contract information) who received services and are
still eligible for WIOA will also be provided. If performance measures are not met, an analysis will be done to determine
causes (both at a systems and program level) and appropriate measures will be taken to improve systems and associated
SERIAL# 220151-RFP
program delivery methods. CPLC-WFS has prior experience determining WIOA eligibility and collecting and
reporting on required WIOA output and outcome measurements, which will greatly assist in completing data
collection, evaluation, and reporting requirements of this grant.
Confidentiality of Client Information
CPLC, its personnel, volunteers, interns, and subcontractors adhere to all federal, state, and local laws regarding
confidentiality including, but not limited to the Health Insurance Portability and Accountability Act (HIPAA) Pub. L.
No. 1-4-191 (1996) and regulations promulgated thereunder. PII is only transmitted securely via electronic method or
hard copy. Release Authorization: Release of records containing participant information will require a signed
authorization/release form executed in accordance with current state licensing and federal standards.
All release authorization forms are maintained by CPLC and indicate the person or agency to receive the information,
the specific information to be released, and the expiration date or event triggering the expiration date of the release.
Release authorization is signed by the participant.
Overarching Strategies for Successful Career Navigation and Supportive Service Outcomes
IMMEDIATE DELIVERY OF SERVICES: Over the years, CPLC-WFS has discovered that if only preliminary
information is given at a client’s initial visit and the client is asked to come back, contact is often lost. As such, CPLC-
WFS provides as much service as possible at a client’s initial visit. The client is greeted and a warm, friendly
conversation is initiated to determine their needs and how to assist them. The client is then invited into the community
workspace and introduced to their assigned staff member, who then begins actively engaging the client in meaningful
activities. The implementation of this immediate service strategy has resulted in improved quality and quantity of
workforce services delivered.
PROVISION OF SERVICES THAT LEAD TO QUICK PLACEMENT IN CAREER
PATHWAYS WITH GROWTH POTENTIAL: Between initial contact with workforce services and job placement,
the job seeker is particularly vulnerable to homelessness, food insecurity, family instability, and anxiety. In the past,
many bureaucratic workforce systems have unnecessarily extended this vulnerable period. CPLC-WFS’s innovative
approach meets job seekers at many access points and initiates expedient intake, assessment, and service delivery so
that clients may enter high-growth career pathways as quickly as possible. Industries that have higher rates of pay,
fewer entry requirements, and value assets clients already possess, such as bilingualism, are prioritized.
HUMAN-CENTRIC SERVICE DELIVERY: Even prior to COVID-19, CPLC-WFS provided
clients with a choice on how and where to receive services. Clients can work in person with a workforce specialist at
a CPLC-WFS center or work virtually through the latest technologies. This hybrid method of service delivery provides
a human-centered innovation to the “brick and mortar” only design that has prevailed in government workforce systems
for many years. By adding virtual services, a larger portion of the community is served more efficiently.
ASSET-BASED, CUSTOMER CENTERED APPROACH: CPLC-WFS’ success in delivering
workforce services is predicated upon the use of an assets-based, customer-centered approach. Each client’s path
through services takes into account their individual goals, values, backgrounds, cultures, abilities, and skills. Rather
than labeling deficits, the client’s existing, transferable skills, such as bilingualism, are identified and built upon.
Instead of moving customers through a one- size-fits-all list of requirements to climb the “career ladder,” CPLC-WFS
seeks to develop “career scaffolding.” and empowers clients to make vertical or lateral moves into career paths with
better pay and growth opportunity. For example, according to 2020 labor market data from the Occupation
Employment Survey, customer service representatives in the Phoenix metro area can earn over $5 more per hour if
they are bilingual.
ADAPTING TO LOCAL LABOR MARKET NEEDS AND TRENDS: CPLC-WFS adapts its
services to current labor market demands and trends. The team has worked closely with local industry leaders to
develop strategies to upskill job-seekers to meet the needs of local employers. For example, CPLC-WFS has begun to
focus on quality virtual jobs in high-growth industries. Complete virtual vertical career pathways (including career
exploration, job and soft skills training, and placement assistance) are provided to clients who wish to work virtually.
QUALIFICATIONS
SERIAL# 220151-RFP
Ability & Experience Related to the Programs and Services Proposed
Chicanos Por La Causa, Inc. (CPLC): CPLC was founded in 1969 to support Mexican-American students’ equitable
access to education in South Phoenix. CPLC has since become one of the largest community development corporations
in the Southwest, touching over 701,914 lives in FY20/21 in Arizona, Nevada, New Mexico, Texas, and California.
CPLC is an all-encompassing organization for the underserved, specifically reaching out to marginalized individuals
from all backgrounds. Fifty-one percent of those served in FY20/21 identified as Hispanic, 15% as Black, and 15% as
Native American. Seventy-eight percent lived below the federal poverty line, and 77% held a high school diploma or
less. The organization remains committed to supporting equitable access to education as well as other key supports to
prosperity and well-being—housing, quality jobs, healthcare, and the political process. Operating under the mission
of driving political and economic empowerment and through four core service areas (Housing, Economic
Development, Health and Human Services, Education), CPLC utilizes a multifaceted, collaborative approach to fulfill
its purpose of building strong equitable communities where all individuals, families, and businesses can thrive.
CPLC Workforce Solutions (CPLC-WFS): CPLC has been providing workforce development services in Arizona
since 1979. CPLC-WFS, which falls under CPLC’s core service area of Economic Development, has married
innovative use of technology, social media, and bilateral communications with CPLC’s institutional stability,
grassroots reach, and community development expertise to become one of the leading non-profit workforce
development teams in Arizona. CPLC-WFS works regionally to identify targeted strategies to address workforce
development opportunities and challenges. The team identifies local workforce trends, resources, and gaps in services
and implements hyper-localized strategies in partnership with area workforce development stakeholders. CPLC-WFS’s
approach supports regional business sectors and the local economy by upskilling residents with skill sets desired by
area employers while simultaneously facilitating job placements.
CPLC-WFS's reach to job seekers throughout Arizona has been wide and continues to expand. After the opening of
the Engagement Center in Maryvale’s Desert Sky Mall in 2019, the number served annually by CPLC-WFS increased
by 56% to 4,174. The Engagement Center alone helps over 2,500 clients annually define and launch careers through
career exploration, soft skill development, job search assistance, and industry-informed vocational training programs,
which provide clients with the knowledge and skills local employers demand. The demographics of those served also
demonstrate CPLC-WFS’ commitment to reaching out to and empowering the underserved. Seventy percent of those
served had total household incomes of less than $30,000 (44% had total family incomes of less than $14,999), and
60% held a high school diploma or less (19% had less than a high school diploma). Sixty-two percent identified as
Hispanic, 17% as Black, and 10% as Native American.
Consumer-friendly access points are located across Arizona and services are being expanded to other southwestern
states including Texas and Nevada. Additionally, CPLC-WFS serves as One- Stop Operator for both the Pinal
County and Northeastern Arizona Arizona@Work systems.
Although CPLC-WFS has services in other areas of Arizona and the Southwest, Maricopa County is where CPLC and
CPLC-WFS were founded and the vast majority of services are still delivered. CPLC-WFS’s reach to employers,
educational institutions, and other workforce stakeholders in Maricopa County is wide. Partners include but are not
limited to the Maricopa County Community College District, the City of Phoenix Workforce Services Division,
Maricopa County, State of Arizona Office of Economic Opportunity, Maricopa IDA, Phoenix IDA, Starbucks,
American Family Insurance, and Bank of America. CPLC-WFS co-locates its services with its partners (e.g., Maricopa
County Community College District) whenever possible. In doing so, the multiple needs of job seekers (basic needs as
well as workforce needs) are met, resources and expertise are shared, and a comprehensive, collaborative, community
development approach is implemented.
CPLC has built a strong reputation among Maricopa residents, businesses, and local workforce stakeholders. The
results of an independent survey (see Figure 1) showed that CPLC is seen as a trusted and respected community leader
and a culturally competent, accessible, safe, kind-hearted, and passionate provider of quality programs by the Hispanic
community and the community at large.
SERIAL# 220151-RFP
Figure 1
The amalgamation of CPLC-WFS’s strong reputation in the community, expansive reach to job seekers, numerous
partnerships with employers, educational institutions, and other workforce stakeholders, and commitment to
continuous quality improvement informed by data analysis has resulted in promising outcomes. Recent data show that
the mean hourly wage of job seekers participating in CPLC-WFS programs increased from $12.97 to $14.03 per
hour. Moreover, those participating in CPLC-WFS were placed in jobs over two weeks faster than those who did not
participate. This trend was especially pronounced among the unemployed, who were placed in jobs within 8.95 weeks
as compared to 13.89 weeks for those not participating. Overall completion rate for vocational training programs is 71%,
with 98% of students reporting that the class increased their interest, confidence, and preparedness to embark on careers
in respective industries. Satisfaction among job seekers is also high. Most job seekers who completed a satisfaction
survey agreed or strongly agreed that services helped increase their: “aware[ness] of the resources available for job
search and career development,” “chance of getting the job,” “prepare[dness] for the job,” and “confiden[ce] in
pursu[ing] [their] career goals.” The majority agreed “because of the services I received at CPLC Workforce Solutions,
I know what I need to do to achieve my career goals.”
The success story below is just one example of how CPLC-WFS is helping individuals access higher-paying jobs in
high growth industries:
Working two jobs, Richard was looking for a new career path that would provide more stability and potential for
professional growth. He saw our Bilingual Banker Training flyer and didn’t pass up the opportunity. Richard dedicated
his evenings to attending training while still working full time during the day. He was able to explore a new career that
would ultimately lead to a job in the financial sector. During the training, he received assistance with updating his
resume and mock interviewing and acquired the job-specific skills demanded by the industry. Soon after completing
training, he was contacted for an interview and subsequently offered a full-time position as an Employee Benefits
Customer Service Representative. The position offered an hourly wage of
$4.00 more than his previous job. Richard credits his success to the guidance and assistance he received in the training
“I always want to learn new things and knowing that the class is free and knowing I could get better job opportunities,
I decided to take advantage of that… and now I’ll be getting better pay, I’m going to have better benefits, less physical
work. I want to have a job that requires using my mind. Maybe it will be a bit different but I rather do something like
that.”
Numerous comments left by clients also support the quality of services delivered by the CPLC- WFS team. Below are
a few examples.
“Thank you so much for offering these programs to the community, I had great instructors. They were really supportive
and encouraged me thru the whole course, the bilingual banking class will help me not just in my future career path
but also in my personal finances”
“I love how well they work, how organized they are and the kindness with which they provide
their support.”
“Everyone was knowledgeable and professional, I have already recommended CPLC Workforce
Solutions to others, and I even obtained a job with Fry's with the help of CPLC.”
“The workers are very upbeat and knowledgeable. They were very easy to work with and because
I took the retail fundamentals, I got the job I wanted.”
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“At times you would see older people seeking employment be ignored or left to help themselves, but here they greeted
and assisted everyone.”
“Chicanos Por La Causa really worked one on one with me to find the experience I needed in the medical field. I loved
that they would reach out to me often to make sure I was doing good and if I had any concerns. They really cared that
I was comfortable working in the new place.”
Performance on other Workforce Contracts
City of Phoenix Youth WIOA: CPLC-WFS has held a contract with the City of Phoenix to provide Youth WIOA
Comprehensive Services since July of 2017. During the first two years of the contract (2017/18 and 2018/19), 163
youth were served. In the last two years (2019/20 and 2020/21) the contract was expanded to serve 286 youth. CPLC
reapplied for the contract in 2021 and was awarded a new four-year contract to serve 500 youth. Below are detailed
performance data from the two most recent program years.
Contract
Year
Contracted
Amount
Actual
Expense
Performance Measures
Goal
CPLC
Actual
All
Offices
Actual
PY 2019
$ 837,121
$776,628
Placement in
74%
73%
73%
(93%)
Employment/Education
Placement in
70%
66%
68%
Employment/Education
Median Earnings
NA
$5,131
$4,668
Credential Rate
56%
47%
52%
Measurable Skills Gain
NA
63%
53%
PY2020
$ 837,121
$203,666
Placement in
75%
77%
NA
(to date)
(97% of
Employment/Education
expected
expenses to
date)
Placement in
Employment/Education
67%
70%
NA
Median Earnings
$4,500
$7,263
NA
Credential Rate
54%
4%
NA
Measurable Skill Gains
53%
31%
NA
Detailed Outcomes for Opportunity Youth: CPLC-WFS also serves as an Engagement Center for
Opportunity Youth. Specific 2018/19 outcomes for this group of participants enrolled in the City of Phoenix
Youth WIOA Program are as follows: 21% (30) entered a vocational/technical education program, 22% (31)
entered employment, 1% (1) enrolled in an online high school, 18% (26) enrolled in an alternative high school,
2% (3) enrolled in a traditional high school, 3% (4) enrolled in a 4-year college/university, and 3% (4)
enrolled in a 2-year college.
Administrative Performance Measures:
x
Fiscal Monitoring: Finances for the current City of Phoenix WIOA contract were well- managed with no
unallowable costs identified in the City of Phoenix audits. Two minor issues identified in PY17-19 were
promptly resolved.
x
Program Monitoring: Participant activities were recorded in a timely manner on Arizona Job Connection
(AJC) and in physical files that are kept in securely locked cabinets. All errors detected during the City of
Phoenix audit were corrected in a timely manner.
x
Data Management: All reports were submitted to the City in a timely manner (two weekly reports, monthly
reports, and quarterly reports). Online profiles of all participants were kept up to date in AJC.
SERIAL# 220151-RFP
Other Performance Measures:
x
Outreach and Recruitment: In the last completed contract year (2019/20), CPLC-WFS engaged
approximately 2500 youth through job fairs and other outreach events (1-2 each week). In the current contract
year (2020/21), the program is relying upon social media, fliers, referrals, and word-of-mouth for recruitment,
due to pandemic-related restrictions.
x
Enrollment: Enrollment goals were exceeded in two of three completed contract years. The current contract
year is on track to meet or exceed its goal. Enrolled youth have been primarily from the high-needs
neighborhoods targeted by the City.
x
Training Programs: In contract year 2019/20, 34 credentials were earned (16 National Retail Fundamentals
Certifications, 15 OTAs, 2 GEDs), and in 2020/21, 33 credentials were earned (17 National Retail
Fundamentals Certifications, 1 GED, 15 OTAs, 1 Associates Degree).
x
Work Experience: In contract year 2019/20, 35 youth completed WEX assignments (94% completion rate).
In current contract year (2020/21), 14 youth have completed WEX assignments as of November 2020.
x
Program Satisfaction: In the most recent survey, 100% of youth said the program followed up with them within
one week of initial contact; 95% said that they felt welcomed and respected; 95% said they often or always
get the help they are looking for; 89% said that program activities always or often helped them see what
opportunities are available; 89% said that the program always or often supported them in achieving their
educational goals; 95% said that the program always or often supported them in achieving their career goals,
and 95% said that the program always or often ensured that their education goals aligned with their dream
job.
Maricopa County Youth WIOA Contracts: CPLC-WFS currently holds two fee-for-service Youth WIOA contracts
with Maricopa County, one for GED tutoring and the other for follow-up services. CPLC WFS has contracted with
Maricopa County to provide youth WIOA services since July 1, 2015.
Arizona Department of Economic Security SNAP-CAN Contract: This contract of $226,924, awarded in 2018,
provides workforce services to SNAP recipients. CPLC-WFS scored 95%+ on SNAP Employment and Training
contract audit.
Rural LISC: With funding from Rural LISC, CPLC leads a rural workforce collaborative in Pinal County that (a)
increases the skills and livable wage work opportunities of rural residents and (b) creates a robust workforce pool that
helps rural employers fill their local market skills gap. Members of the collaborative are Central Arizona College and
Pima Community College, Nikola Electric, Lucid Motors, Raytheon, and the Office of Economic Opportunity,
State of Arizona, Local Workforce Investment Board/Arizona @ Work Pinal County. The collaborative is focusing on
upskilling individuals (with a focus on farmworkers, ELL, and migrant workers) and increasing workforce pools for
employers in the Advanced Manufacturing, IT, Banking, and Retail sectors.
Arizona Department of Health Services Community Resource Navigator: CPLC-WFS was awarded a contract to
provide Community Resource Navigation for community members and their families who tested positive or were
exposed to COVID-19. Navigators provide vital community resources to assist with finding COVID testing sites,
COVID vaccine sign up, healthcare, food, resources for immigrants, workforce assistance, small business assistance,
education & family assistance, resources for seniors, and rent & utility assistance. The initial contract for $521,409.56
was awarded on 1/19/2021. A second contract for $521,409.56 was awarded on 8/7/2021, extending the program
through December 2022.
Data Collection, Analysis, and Reporting Capacity
CPLC-WFS implements robust data collection and evaluation methods, data management tools, dashboards, and
reporting templates. CPLC-WFS has built the capacity to not only collect participant level output and outcome data
for WIOA and other grant/contract reporting (e.g., outreach contacts, enrollments, referrals to community partners,
number placed in education, skills gains, credentials earned, work experience completed, number placed in employment
and type of occupation/industry, average wage of those placed in employment) but to assess service needs; gaps in
services; service duplications; accessibility of services; timeliness of services; service delivery methods; consistency
of messaging; referral process; opportunities for resource sharing; client, staff, and partner satisfaction; and staff
training/resource needs.
SERIAL# 220151-RFP
Financial Capacity
CPLC and CPLC-WFS have extensive experience managing government grants, cooperative agreements, and
contracts. Approximately 52% of CPLC’s current annual budget comes from these sources. CPLC follows written
policies for grant tracking, grant expenditures, soliciting bids, federal procurement, and insurance requirements.
Blackbaud Accounting Software, which provides grant-tracking capabilities by program/center/grant, is used, and all
revenue and expenses are entered under a specified project ID. When expenses are allocated to the project, the approval
of the expense and coding to the project is validated with a signature from the Project Director. Monthly financial
reports are reviewed with Project Director and Executive Leadership, comparing YTD actuals to budget and forecast.
Organization financials are reviewed and approved by CPLC’s Board of Directors. As part of its annual audit and single
audit, CPLC’s internal controls are reviewed to ensure assets meet financial management obligations.
For this contract, the CPLC financial analyst will work closely with CPLC-WFS Director to ensure appropriate
management, utilization, and monitoring of funds as detailed in budget, award contract, and CPLC’s Finance and
Accounting Manual. At a minimum, expense reports, comparing budgeted to actual, will be reviewed on a monthly
basis. Expenditures will also be compared to goals for services provided and adjustments will be made to expenditures
and/or program delivery methodology if significant discrepancies exist.
Project Personnel
Workforce Solutions Director: The Workforce Solutions Director will supervise the Program Manager. However,
none of this person’s time will be charged to the contract.
Program Manager: 30% of the Program Manager’s time will be dedicated to this contract. This person’s duties will
include supervision of Senior Case Manager, Outreach & Communications Coordinator, and Outreach & Business
Services Coordinator, and oversight of contract implementation and reporting.
Senior Case Manager: 40% of the Senior Case Manager’s time will be dedicated to this contract. This person’s duties
will include supervision of new Case Manager and Client Service Representative, oversight of intake/assessment and
ICP/ICEP development and implementation, oversight of data tracking and reporting, implementation of career
exploration classes (customer service, cyber security, insurance, and internet of things), delivery of both Navigation
and Supportive Services including Case Management, and training of new Case Manager and Client Service
Representative.
Case Manager, New Hire: 100% of this Case Manager’s time will be dedicated to the contract. See attached job
description. Will deliver Career Navigation Services including case management. Will also conduct
Intake/Assessment as needed.
Client Service Representative, New Hire: 100% of the Client Service Representative’s time will be dedicated to the
contract. See attached job description. Will conduct Intake/Assessment, assist tracking client services offered and
outcomes, assist Senior Case Manager with delivering Supportive Service Element.
Outreach Coordinator: 30% of the Outreach Coordinator's time will be dedicated to the contract. This person will be in
charge of developing program messaging, orchestrating outreach initiatives, and creating marketing collateral to
promote participation of target populations in all contracted services (Career Navigation and Supportive Services).
Business Services Coordinator: 30% of the Business Service Coordinator’s time will be dedicated to the contract. This
person will be in charge of developing and conducting partnership outreach with employers and community-based
organizations.
Senior Financial Analyst: The Senior Financial Analyst is well-versed in all WIOA financial policies and guidelines,
is highly organized, detail orientated, and able to work within time constraints and deadlines. The Senior Financial
Analyst’s time will be covered under indirect charges.
Data and Performance Consultant (Contracted Position): This person will provide contracted services related to data
collection and evaluation equivalent to 12 hours per week on average.
CHICANOS POR LA CAUSA, INC.
JOB DESCRIPTION
TITLE:
Program Case Manager
SALARY GRADE:
REPORTS TO:
Workforce Solutions – Maryvale
Project Lead
ANNUALIZED MINIMUM SALARY:
HOME BASE: CPLC Engagement
Center – Desert Sky Mall
ANNUALIZED MAXIMUM SALARY:
PRIMARY FUNCTIONS
Performs intake screening to determine the eligibility and suitability of applicants for service and initiate referrals to the
appropriate training, placement, support services or other agencies. Educates, guides, and assists in developing resources to
ensure the success of the participants.
Responsibilities of this position include providing individual and /or group services to participants in achieving more effective
personal, employment, educational and/or vocational outcomes. Service are provided through on-going case management,
educational resources, job search assistance/placement, and coordination with other agencies to facilitate needed services.
SPECIALIZATIONS
Knowledge of the employability problems of targeted populations; working knowledge of the local and national job market
environment; knowledge of the operation of public employment services; knowledge of available community social services
agencies; skill in interviewing and counseling individuals from diverse economic, educational, ethnic and cultural backgrounds;
ability to express ideas clearly, orally and in writing; ability to maintain effective working relationships with people of varied
background; ability to evaluate accurately the employability of clients; ability to prepare required records and reports, working
knowledge of computer software programs. Bilingual and Spanish
/English preferred.
MINIMUM QUALIFICATIONS
Bachelor’s Degree in counseling, social work or related field with 3 years of related experience; or any equivalent
combination of experience, education or training which provides the ability to perform job duties.
JOB RESPONSIBILITIES AND COMPETENCIES
x
Interview applicants to review eligibility and obtains work history and vocation interest information.
x
Prescribes training objectives for youth (16 – 24yrs old) and adults
x
Refers applicants to appropriate social service agencies when necessary.
x
Conduct workshops or instruct classes related to workforce development and client education.
x
Work closely with educational partners, schools, colleges and trade schools to ensure clients receive proper
services.
x
Provides job referrals, job coaching and job placement assistance.
x
Maintains records and submits monthly breakdown of applicants interviewed.
x
Counsels applicants on career choices and vocational training opportunities.
x
Provides recruitment services and represents CPLC and other assigned meetings.
x
Develops monthly, quarterly reports.
x
Maintains regular contact with participants.
x
Meet with program staff regularly to review and monitor participant’s academic and employment progress.
x
Conducts monthly participant follow-ups.
x
Performs other related duties as assigned.
JOB DEMANDS
Ability to travel statewide as needed. Ability to communicate clearly and effectively both verbally and in writing. Able to
present operational information to personnel at all levels. Able to identify and recruit potential funding sources.
CONTINUOUS EDUCATION
Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills.
TYPICAL WORKING CONDITIONS
Work is performed in structured environments.
ACCOUNTABILITY
Reports to and is supervised directly by the Maryvale Project Lead. Employee is also accountable for understanding and complying
with CPLC policies and procedures.
SERIAL # 220151-RFP
CHICANOS POR LA CAUSA, INC.
JOB DESCRIPTION
TITLE: Client Services Representative SALARY GRADE: $19.00 per hour
REPORTS TO: Program Manager
HOME BASE: Phoenix – CPLC
Engagement Center – Desert Sky Mall
PRIMARY FUNCTIONS:
Client Services Representative is responsible for greeting clients/visitors and answering the center
phone at the CPLC Engagement Center. This position will screen all visitors and phone calls to
determine type of services needed. Conduct intake assessment in person/on phone and respond to
questions in English and/or Spanish. Assist clients seeking workforce services with job readiness
preparation, job search and other resources.
The candidate must demonstrate tact, maturity, and have organizational skills. Punctual attendance
is mandatory in this position as continuous front desk and phone coverage is critical to daily
operations.
ESSENTIAL FUNCTIONS:
x
Answers incoming calls and voice mail messages promptly and courteously.
x
Greets all clients/visitors and determines services needed.
x
Provides other resources or referrals for services not provided by CPLC Engagement Center.
x
Assist Senior Case Manager with support services management.
x
Conducts intake assessments in person or over the phone to create client
account via LaunchPad/SalesForce data system.
x
Assist clients with job readiness preparation including resume creation, interview skills
and digital job search and application process.
x
Assist in calendaring, scheduling and monitoring client appointments and center events
using Outlook.
x
Support Center Coordinator with operational needs.
x
Ability to work in a team-oriented environment.
x
Provide excellent client service to all end-users throughout the organization and its
community partners.
x
Demonstrate proficiency in explaining services and other community resources.
x
Possess digital aptitude to efficiently enter required information into data management system.
SKILLS, KNOWLEDGE AND ABILITIES
Skill in:
x
MS Office suite software applications.
Knowledge of:
x
Office management principles, practices, and equipment.
x
Electronic spreadsheet, database and word processing computer applications.
Ability to:
x
Answer questions and direct to appropriate resources internally or externally.
x
Work with people, maintain a pleasant disposition with good presentation skills, both in
person and on the phone.
x
Enter data or information into client management system accurately and efficiently.
x
Work cooperatively with workforce staff, community partners and the public.
x
Communicate orally and in writing with the clients and the public in face-to-face, one-
on-one settings, group settings, by telephone and by e-mail or regular correspondence.
x
Provide input and assistance with any special projects as assigned by Program Manager.
Additional Requirements:
x
Absolute attention to detail.
x
Bilingual English and Spanish
x
Excellent organizational skills
x
Must pass DPS Fingerprint Clearance and background check.
MINIMUM QUALIFICATIONS
Requirement: HS/GED plus 1 year experience working in a customer service environment.
Excellent verbal and written communication skills, demonstrated customer service skills,
demonstrated computer skills, with experience using word processing and spreadsheet software
programs to include MS Word, MS Excel, & MS Office.
ACCOUNTABILITY
Reports to and is supervised directly by the Workforce Program Manager. Employee is also
accountable for understanding and complying with CPLC policies and procedures.