220151-CONTRACT-UMOM NEW DAY CENTERS.PDF
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SERIAL # 220151-RFP
CONTRACT MARICOPA COUNTY WORKFORCE MARICOPA COUNTY
WORKFORCE DEVELOPMENT JOB SEEKER INITIATIVES 220151-RFP
This contract is entered into this 26th day of January 2022 (effective 1st day of February 2022) by and
between Maricopa County (“County”), a political subdivision of the State of Arizona, and UMOM NEW DAY
CENTERS, INC., an Arizona corporation (“Contractor”) for the purchase of targeted, evidence-based,
and/or best practice workforce programs and services to job seekers, especially those who have been
disproportionately affected by the COVID-19 pandemic.
1.
CONTRACT TERM
This contract is for a term of one year and six months, beginning on the 1st of February 2022 and
ending the 31st of July 2023.
2.
OPTION TO RENEW
The County may, at its option and with the concurrence of the Contractor, renew the term of this
contract up to a maximum of two additional year(s), (or at the County’s sole discretion, extend the
contract on a month-to-month basis for a maximum of six months after expiration). The Contractor
shall be notified in writing by the Office of Procurement Services of the County’s intention to renew
the contract term at least 60 calendar days prior to the expiration of the original contract term.
3.
PRICE ADJUSTMENTS
Any requests for reasonable price adjustments must be submitted 60 calendar days prior to
contract expiration. Requests for adjustment in cost of labor and/or materials must be supported
by appropriate documentation. The reasonableness of the request will be determined by comparing
the request with the Consumer Price Index or by performing a market survey. If County agrees to
the adjusted price terms, County shall issue written approval of the change and provide an updated
version of the contract. The new change shall not be in effect until the date stipulated on the
updated version of the contract.
4.
CONTRACT COMPLETION
In preparation for contract completion, the Contractor shall make all reasonable efforts for an
orderly transition of its duties and responsibilities to another provider and/or to the County. This
may include, but is not limited to, preparation of a transition plan and cooperation with the County
or other providers in the transition. The transition includes the transfer of all records and other data
in the possession, custody, or control of the Contractor that are required to be provided to the
County either by the terms of this agreement or as a matter of law. The provisions of this clause
shall survive the expiration or termination of this agreement.
5.
PAYMENTS
5.1
As consideration for performance of the duties described herein, County shall pay
Contractor the sums stated in Exhibit A-1 – Fee Schedule.
5.2
Services are funded by CFDA ALN 21.027.
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5.3
All expenditures are required to be reported within the fiscal year they were expended.
5.4
A contract does not guarantee any purchases will be made (minimum or maximum).
5.5
Providers must adhere to budgeted amounts and receive approval from the County for
increases prior to exceeding budgets.
6.
INVOICES
6.1
The contracts resulting from this RFP will be on a cost-reimbursement basis for the funding
provided per participant, which shall require records of expenditures and the participants
to which they were tied to and the County shall reimburse the subrecipient on a net “0”
payments standard. An invoice shall be submitted no less than every thirty days unless
there were no payments made within that thirty-day period.
6.1.1.
The subrecipient shall specify the costs allocated to administrative costs and
provide the associated records of expenditures.
6.1.2.
For-profit companies/firms shall specify the costs associated with profit.
6.1.3.
The contractor shall submit one legible copy of their detailed invoice before
payment(s) will be made. Incomplete invoices will not be processed. At a minimum,
the invoice must provide the following information, if applicable:
•
Company name, address, and contact information
•
County bill-to name and contact information
•
Contract serial number
•
County purchase order number
•
Project name and/or number
•
Invoice number and date
•
Payment terms
•
Date of service or delivery
•
Quantity
•
Contract item number(s)
•
Description of purchase (product or services)
•
Pricing per unit of purchase
•
Extended price
•
Total amount due
6.2
Contractor shall submit ALL Human Services Department invoices to the following email
address:
hsdfinance@maricopa.gov
6.3
Problems regarding billing or invoicing shall be directed to the department as listed on the
purchase order.
6.4
Payment shall only be made to the Contractor by Accounts Payable through the Maricopa
County Vendor Express Payment Program. This is an electronic funds transfer (EFT)
process. After contract award, the Contractor shall complete the Vendor Registration Form
accessible from the County Department of Finance Vendor Registration Web Site
https://www.maricopa.gov/5169/Vendor-Information.
6.5
Discounts offered in the contract shall be calculated based on the date a properly
completed invoice is received by the County.
6.6
EFT payments to the routing and account numbers designated by the Contractor shall
include the details on the specific invoices that the payment covers. The Contractor is
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required to discuss remittance delivery capabilities with their designated financial institution
for access to those details.
7.
APPLICABLE TAXES
7.1
It is the responsibility of the Contractor to determine any and all applicable taxes and
include those taxes in their proposal. The legal liability to remit the tax is on the entity
conducting business in Arizona. Tax is not a determining factor in contract award.
7.2
The County will look at the price or offer submitted and will not deduct, add, or alter pricing
based on speculation or application of any taxes, nor will the County provide Contractor
any advice or guidance regarding taxes. If you have questions regarding your tax liability,
seek advice from a tax professional prior to submitting your bid. You may also find
information at https://www.azdor.gov/Business.aspx. Once your bid is submitted, the offer
is valid for the time specified in this solicitation, regardless of mistake or omission of tax
liability. If the County finds overpayment of a project due to tax consideration that was not
due, the Contractor will be liable to the County for that amount, and by contracting with the
County agrees to remit any overpayments back to the County for miscalculations on taxes
included in a bid price.
7.3
Tax Indemnification: Contractor and all subcontractors shall pay all Federal, State, and
local taxes applicable to their operation and any persons employed by the Contractor.
Contractor shall, and require all subcontractors to, hold Maricopa County harmless from
any responsibility for taxes, damages, and interest, if applicable, contributions required
under Federal and/or State and local laws and regulations, and any other costs including
transaction privilege taxes, unemployment compensation insurance, Social Security, and
workers’ compensation. Contractor may be required to establish, to the satisfaction of
County, that any and all fees and taxes due to the City or the State of Arizona for any
license or transaction privilege taxes, use taxes, or similar excise taxes are currently paid
(except for matters under legal protest).
8.
AVAILABILITY OF FUNDS
8.1.
The provisions of this contract relating to payment for services shall become effective when
funds assigned for the purpose of compensating the Contractor as herein provided are
actually available to County for disbursement. The County shall be the sole judge and
authority in determining the availability of funds under this contract. County shall keep the
Contractor fully informed as to the availability of funds.
8.2.
If any action is taken by, any State agency, Federal department, or any other agency or
instrumentality to suspend, decrease, or terminate its fiscal obligations under, or in
connection with, this contract, County may amend, suspend, decrease, or terminate its
obligations under, or in connection with, this contract. In the event of termination, County
shall be liable for payment only for services rendered prior to the effective date of the
termination, provided that such services are performed in accordance with the provisions
of this contract. County shall give written notice of the effective date of any suspension,
amendment, or termination under this section, at least 10 days in advance.
9.
STRATEGIC ALLIANCE for VOLUME EXPENDITURES (SAVE)
The County is a member of the SAVE cooperative purchasing group. SAVE includes the State of
Arizona, many Phoenix metropolitan area municipalities, and many K-12 unified school districts.
Under the SAVE Cooperative Purchasing Agreement, and with the concurrence of the successful
respondent under this solicitation, a member of SAVE may access a contract resulting from a
solicitation issued by the County. If contractor does not want to grant such access to a member of
SAVE, state so in contractor’s bid. In the absence of a statement to the contrary, the County will
assume that contractor does wish to grant access to any contract that may result from this bid. The
County assumes no responsibility for any purchases by using entities.
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10.
INTERGOVERNMENTAL COOPERATIVE PURCHASING AGREEMENTS (ICPAs)
County currently holds ICPAs with numerous governmental entities. These agreements allow those
entities, with the approval of the Contractor, to purchase their requirements under the terms and
conditions of the County contract. It is the responsibility of the non-County government entity to
perform its own due diligence on the acceptability of the contract under its applicable procurement
rules, processes, and procedures. Certain governmental agencies may not require an ICPA and
may utilize this contract if it meets their individual requirements. Other governmental agencies may
enter into a separate Statement of Work with the Contractor to meet their own requirements. The
County is not a party to any uses of this contract by other governmental entities.
11.
DUTIES
The Contractor shall perform all duties stated in Exhibit B – Scope of Work, or as otherwise directed
in writing by the procurement officer.
12.
TERMS AND CONDITIONS
12.1.
INDEMNIFICATION
12.1.1. To the fullest extent permitted by law, and to the extent that claims, damages,
losses, or expenses are not covered and paid by insurance purchased by the
contractor, the contractor shall defend, indemnify, and hold harmless the County
(as Owner), its agents, representatives, officers, directors, officials, and employees
from and against all claims, damages, losses, and expenses (including, but not
limited to attorneys' fees, court costs, expert witness fees, and the costs and
attorneys' fees for appellate proceedings) arising out of, or alleged to have resulted
from, the negligent acts, errors, omissions, or mistakes relating to the performance
of this contract.
12.1.2. Contractor's duty to defend, indemnify, and hold harmless the County, its agents,
representatives, officers, directors, officials, and employees shall arise in
connection with any claim, damage, loss, or expense that is attributable to bodily
injury, sickness, disease, death, or injury to, impairment of, or destruction of
tangible property, including loss of use resulting therefrom, caused by negligent
acts, errors, omissions, or mistakes in the performance of this contract, but only to
the extent caused by the negligent acts or omissions of the contractor, a
subcontractor, anyone directly or indirectly employed by them, or anyone for
whose acts they may be liable, regardless of whether or not such claim, damage,
loss, or expense is caused in part by a party indemnified hereunder.
12.1.3. The amount and type of insurance coverage requirements set forth herein will in
no way be construed as limiting the scope of the indemnity in this section.
12.1.4. The scope of this indemnification does not extend to the sole negligence of County.
12.2.
INSURANCE
12.2.1. Contractor, at Contractor’s own expense, shall purchase and maintain, at a
minimum, the herein stipulated insurance from a company or companies duly
licensed by the State of Arizona and possessing an AM Best, Inc. category rating
of B++. In lieu of State of Arizona licensing, the stipulated insurance may be
purchased from a company or companies, which are authorized to do business in
the State of Arizona, provided that said insurance companies meet the approval of
County. The form of any insurance policies and forms must be acceptable to
County.
12.2.2. All insurance required herein shall be maintained in full force and effect until all
work or service required to be performed under the terms of the contract is
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satisfactorily completed and formally accepted. Failure to do so may, at the sole
discretion of County, constitute a material breach of this contract.
12.2.3. In the event that the insurance required is written on a claims-made basis,
Contractor warrants that any retroactive date under the policy shall precede the
effective date of this contract and either continuous coverage will be maintained,
or an extended discovery period will be exercised for a period of two years
beginning at the time work under this contract is completed.
12.2.4. Contractor’s insurance shall be primary insurance as respects County, and any
insurance or self-insurance maintained by County shall not contribute to it.
12.2.5. Any failure to comply with the claim reporting provisions of the insurance policies
or any breach of an insurance policy warranty shall not affect the County’s right to
coverage afforded under the insurance policies.
12.2.6. The insurance policies may provide coverage that contains deductibles or self-
insured retentions. Such deductible and/or self-insured retentions shall not be
applicable with respect to the coverage provided to County under such policies.
Contractor shall be solely responsible for the deductible and/or self-insured
retention and County, at its option, may require Contractor to secure payment of
such deductibles or self-insured retentions by a surety bond or an irrevocable and
unconditional letter of credit.
12.2.7. The insurance policies required by this contract, except Workers’ Compensation
and Errors and Omissions, shall name County, its agents, representatives, officers,
directors, officials, and employees as additional insureds.
12.2.8. The policies required hereunder, except Workers’ Compensation and Errors and
Omissions, shall contain a waiver of transfer of rights of recovery (subrogation)
against County, its agents, representatives, officers, directors, officials, and
employees for any claims arising out of Contractor’s work or service.
12.2.9. If available, the insurance policies required by this contract may be combined with
Commercial Umbrella Insurance policies to meet the minimum limit requirements.
If a Commercial Umbrella insurance policy is utilized to meet insurance
requirements, the Certificate of Insurance shall indicate which lines the
Commercial Umbrella Insurance covers.
12.2.9.1. Commercial General Liability
Commercial General Liability (CGL) insurance and, if necessary,
Commercial Umbrella insurance with a limit of not less than $1,000,000
for each occurrence and $2,000,000 General Aggregate Limit. The
policy shall include coverage for premises liability, bodily injury, broad
form property damage, personal injury, products and completed
operations and blanket contractual coverage, and shall not contain any
provisions which would serve to limit third party action over claims.
There shall be no endorsement or modifications of the CGL limiting the
scope of coverage for liability arising from explosion, collapse, or
underground property damage.
12.2.9.2. Automobile Liability
Commercial/Business Automobile Liability insurance with a combined
single limit for bodily injury and property damage of not less than
$1,000,000 each occurrence with respect to any of the Contractor’s
owned, hired, and non-owned vehicles assigned to or used in
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performance of the Contractor’s work or services or use or maintenance
of the premises under this contract.
12.2.9.3. Workers’ Compensation
12.2.9.3.1. Workers’ compensation insurance to cover obligations
imposed by Federal and State statutes having jurisdiction of
Contractor’s employees engaged in the performance of the
work or services under this contract; and Employer’s
Liability insurance of not less than $1,000,000 for each
accident, $1,000,000 disease for each employee, and
$1,000,000 disease policy limit.
12.2.9.3.2. Contractor, its subcontractors, and sub-subcontractors
waive all rights against this contract and its agents, officers,
directors, and employees for recovery of damages to the
extent these damages are covered by the workers’
compensation and Employer’s Liability or Commercial
Umbrella Liability insurance obtained by Contractor, its
subcontractors, and its sub-subcontractors pursuant to this
contract.
12.2.9.4. Professional Liability Insurance
Contractor shall maintain Professional Liability insurance which will
provide coverage for any and all acts arising out of the work or services
performed by the contractor under the terms of this contract, with a limit
of not less than $1,000,000 for each claim, and $2,000,000 aggregate
claims.
12.2.10. Certificates of Insurance
12.2.10.1. Prior to contract award, Contractor shall furnish the County with valid
and complete Certificates of Insurance, or formal endorsements as
required by the contract in the form provided by the County, issued by
Contractor’s insurer(s), as evidence that policies providing the required
coverage, conditions and limits required by this contract are in full force
and effect. Such certificates shall identify this contract number and title.
12.2.10.2. In the event any insurance policy(ies) required by this contract is (are)
written on a claims-made basis, coverage shall extend for two years past
completion and acceptance of Contractor’s work or services and as
evidenced by annual certificates of insurance.
12.2.10.3. If a policy does expire during the life of the Contract, a renewal certificate
must be sent to County 15 calendar days prior to the expiration date.
12.2.10.4. Certificates of Insurance shall identify Maricopa County as the additional
insured/certificate holder as follows:
Maricopa County
c/o Risk Management
301 W Jefferson St, Suite 910
Phoenix, AZ 85003
12.2.11. Cancellation and Expiration Notice
Applicable to all insurance policies required within the insurance requirements of
this contract, Contractor’s insurance shall not be permitted to expire, be
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suspended, be canceled, or be materially changed for any reason without 30 days
prior written notice to Maricopa County. Contractor must provide to Maricopa
County, within two business days of receipt, if they receive notice of a policy that
has been or will be suspended, canceled, materially changed for any reason, has
expired, or will be expiring. Such notice shall be sent directly to Maricopa County
Office of Procurement Services and shall be mailed, or hand delivered to
160 S. 4th Avenue, Phoenix, AZ 85003, or emailed to the procurement officer noted
in the solicitation.
12.3.
FORCE MAJEURE
12.3.1 Neither party shall be liable for failure of performance, nor incur any liability to the
other party on account of any loss or damage resulting from any delay or failure to
perform all or any part of this contract, if such delay or failure is caused by events,
occurrences, or causes beyond the reasonable control and without negligence of
the parties. Such events, occurrences, or causes include, but are not limited to,
acts of God/nature (including fire, flood, earthquake, storm, hurricane, or other
natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is
declared or not), civil war, riots, rebellion, revolution, insurrection, military or
usurped power or confiscation, terrorist activities, nationalization, government
sanction, lockout, blockage, embargo, labor dispute, strike, and interruption or
failure of electricity or telecommunication service, and pandemic.
12.3.2 Each party, as applicable, shall give the other party notice of its inability to perform
and particulars in reasonable detail of the cause of the inability. Each party must
use best efforts to remedy the situation and remove, as soon as practicable, the
cause of its inability to perform or comply.
12.3.3 The party asserting Force Majeure as a cause for non-performance shall have the
burden of proving that reasonable steps were taken to minimize delay or damages
caused by foreseeable events, that all non-excused obligations were substantially
fulfilled, and that the other party was timely notified of the likelihood or actual
occurrence which would justify such an assertion, so that other prudent
precautions could be contemplated.
12.4.
ORDERING AUTHORITY
Any request for purchase shall be accompanied by a valid purchase order issued by a
County department or directed by a Certified Agency Procurement Aid (CAPA) with a
purchase card for payment.
12.5.
PROCUREMENT CARD ORDERING CAPABILITY
County may opt to use a procurement card (Visa or Master Card) to make payment for
orders under this contract.
12.6.
NO MINIMUM OR MAXIMUM PURCHASE OBLIGATION
This contract does not guarantee any minimum or maximum purchases will be made.
Orders will only be placed under this contract when the County identifies a need and proper
authorization and documentation have been approved.
12.7.
PURCHASE ORDERS
12.7.1 County reserves the right to cancel purchase orders within a reasonable period of
time after issuance. Should a purchase order be canceled, the County agrees to
reimburse the Contractor for actual and documentable costs incurred by the
Contractor in response to the purchase order. The County will not reimburse the
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Contractor for any costs incurred after receipt of County notice of cancellation, or
for lost profits, or for shipment of product prior to issuance of purchase order.
12.7.2 Contractor agrees to accept verbal notification of cancellation of purchase orders
from the County procurement officer with written notification to follow. Contractor
specifically acknowledges to be bound by this cancellation policy.
12.8.
BACKGROUND CHECK
Respondents may be required to pass multiple background checks (e.g., Sheriff’s Office,
County Attorney's Office, Courts, as well as Maricopa County general government) to
determine if the respondent is acceptable to do business with the County. This applies to,
but is not limited to, the company, subcontractors, and employees, and the failure to pass
these checks shall deem the respondent non-responsible.
12.9.
SUSPENSION OF WORK
The procurement officer may order the Contractor, in writing, to suspend, delay, or interrupt
all or any part of the work of this contract for the period of time that the procurement officer
determines appropriate for the convenience of the County. No adjustment shall be made
under this clause for any suspension, delay, or interruption to the extent that performance
would have been so suspended, delayed, or interrupted by any other cause, including the
fault or negligence of the Contractor. No request for adjustment under this clause shall be
granted unless the claim, in an amount stated, is asserted in writing as soon as practicable
after the termination of the suspension, delay, or interruption, but not later than the date of
final payment under the contract.
12.10. STOP WORK ORDER
12.10.1 The procurement officer may, at any time, by written order to the Contractor,
require the Contractor to stop all, or any part, of the work called for by this contract
for a period of 90 calendar days after the order is delivered to the Contractor, and
for any further period to which the parties may agree. The order shall be specifically
identified as a stop work order issued under this clause. Upon receipt of the order,
the Contractor shall immediately comply with its terms and take all reasonable
steps to minimize the incurrence of costs allocable to the work covered by the order
during the period of work stoppage. Within a period of 90 calendar days after a
stop work order is delivered to the Contractor, or within any extension of that period
to which the parties shall have agreed, the procurement officer shall either:
12.10.1.1 cancel the stop work order; or
12.10.1.2 terminate the work covered by the order as provided in the Termination
for Default or the Termination for Convenience clause of this contract.
12.10.1.3 The procurement officer may make an equitable adjustment in the
delivery schedule and/or contract price, and the contract shall be
modified, in writing, accordingly, if the Contractor demonstrates that the
stop work order resulted in an increase in costs to the Contractor
12.11. TERMINATION FOR CONVENIENCE
Maricopa County may terminate the resultant contract for convenience by providing 60
calendar days advance notice to the Contractor.
12.12. TERMINATION FOR DEFAULT
12.12.1 The County may, by written Notice of Default to the Contractor, terminate this
contract in whole or in part if the Contractor fails to:
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12.12.1.1 deliver the supplies or to perform the services within the time specified
in this contract or any extension;
12.12.1.2 make progress, so as to endanger performance of this contract; or
12.12.1.3 perform any of the other provisions of this contract.
12.12.2 The County’s right to terminate this contract under these subparagraphs may be
exercised if the Contractor does not cure such failure within 10 business days (or
more if authorized in writing by the County) after receipt of a Notice to Cure from
the procurement officer specifying the failure.
12.13. PERFORMANCE
It shall be the Contractor’s responsibility to meet the proposed performance requirements.
Maricopa County reserves the right to obtain services on the open market in the event the
Contractor fails to perform, and any price differential will be charged against the Contractor.
12.14. EMPLOYEE MANAGEMENT
14.14.1 Contractor shall endeavor to maintain the personnel proposed in their proposal
throughout the performance of this contract.
14.14.2 If Contractor personnel’s employment status changes, Contractor shall provide
County a list of proposed replacements with equivalent or greater experience.
14.14.3 Under no circumstances shall the implementation schedule to be impacted by a
personnel change on the part of the Contractor.
14.14.4 Contractor shall not reassign any key personnel identified in their proposal without
the express consent of the County.
14.14.5 County reserves the right to immediately remove from its premises any Contractor
personnel it determines to be a risk to County operations.
14.14.6 County reserves the right to request the replacement of any Contractor personnel
at any time, for any reason.
12.15. INSPECTION OF SERVICES
12.15.1 The Contractor shall provide and maintain an inspection system acceptable to
County covering the services under this contract. Complete records of all
inspection work performed by the Contractor shall be maintained and made
available to County during contract performance and for as long afterwards as the
contract requires.
12.15.2 County has the right to inspect and test all services called for by the contract, to
the extent practicable at all times and places during the term of the contract.
County shall perform inspections and tests in a manner that will not unduly delay
the work.
12.15.3 If any of the services do not conform to contract requirements, County may require
the Contractor to perform the services again in conformity with contract
requirements, at no cost to the County. When the defects in services cannot be
corrected by re-performance, County may:
12.15.3.1 require the Contractor to take necessary action to ensure that future
performance conforms to contract requirements; and
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12.15.3.2 reduce the contract price to reflect the reduced value of the services
performed.
12.15.4 If the Contractor fails to promptly perform the services again or to take the
necessary action to ensure future performance in conformity with contract
requirements, County may:
12.15.4.1 by contract or otherwise, perform the services and charge to the
Contractor, through direct billing or through payment reduction, any cost
incurred by County that is directly related to the performance of such
service; or
12.15.4.2 terminate the contract for default.
12.16. USAGE REPORT
The Contractor shall furnish the County a usage report, upon request, delineating the
acquisition activity governed by the contract. The format of the report shall be approved by
the County and shall disclose the quantity and dollar value of each contract item by
individual unit of measure.
12.17. STATUTORY RIGHT OF CANCELLATION FOR CONFLICT OF INTEREST
Notice is given that, pursuant to A.R.S. § 38-511, the County may cancel any contract
without penalty or further obligation within three years after execution of the contract, if any
person significantly involved in initiating, negotiating, securing, drafting, or creating the
contract on behalf of the County is at any time, while the contract or any extension of the
contract is in effect, an employee or agent of any other party to the contract in any capacity
or consultant to any other party of the contract with respect to the subject matter of the
contract. Additionally, pursuant to A.R.S. § 38-511, the County may recoup any fee or
commission paid or due to any person significantly involved in initiating, negotiating,
securing, drafting, or creating the contract on behalf of the County from any other party to
the contract arising as the result of the contract.
12.18. OFFSET FOR DAMAGES
In addition to all other remedies at Law or Equity, the County may offset from any money
due to the Contractor any amounts Contractor owes to the County for damages resulting
from breach or deficiencies in performance of the contract.
12.19. SUBCONTRACTING
12.19.1 The Contractor may not assign to another Contractor or subcontract to another
party for performance of the terms and conditions hereof without the written
consent of the County. All correspondence authorizing subcontracting must
reference the bid serial number and identify the job or project.
12.19.2 The subcontractor’s rate for the job shall not exceed that of the prime Contractor’s
rate, as bid in the pricing section, unless the prime Contractor is willing to absorb
any higher rates. The subcontractor’s invoice shall be invoiced directly to the prime
Contractor, who in turn shall pass-through the costs to the County, without mark-
up. A copy of the subcontractor’s invoice must accompany the prime Contractor’s
invoice.
12.20. AMENDMENTS
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All amendments to this contract shall be in writing and approved/signed by both parties.
Maricopa County Office of Procurement Services shall be responsible for approving all
amendments for Maricopa County.
12.21. ADDITIONS/DELETIONS OF REQUIREMENTS
The County reserves the right to add and/or delete materials and services to a contract. If
a service requirement is deleted, payment to the Contractor will be reduced proportionately,
to the amount of service reduced in accordance with the bid price. If additional materials
or services are required from a contract, prices for such additions will be negotiated
between the Contractor and the County.
12.22. RIGHTS IN DATA
12.22.1 The County shall have the use of data and reports resulting from a contract without
additional cost or other restriction except as may be established by law or
applicable regulation. Each party shall supply to the other party, upon request, any
available information that is relevant to a contract and to the performance
thereunder.
12.22.2 Data, records, reports, and all other information generated for the County by a third
party as the result of a contract are the property of the County and shall be provided
in a format designated by the County or shall be and remain accessible to the
County into perpetuity.
12.23. ACCESS TO AND RETENTION OF RECORDS FOR THE PURPOSE OF AUDIT AND/OR
OTHER REVIEW
12.23.1 In accordance with Section MC1-373 of the Maricopa County Procurement Code,
the Contractor agrees to retain (physical or digital copies of) all books, records,
accounts, statements, reports, files, and other records and back-up documentation
relevant to this contract for six years after final payment or until after the resolution
of any audit questions, which could be more than six years, whichever is longest.
The County, Federal or State auditors and any other persons duly authorized by
the department shall have full access to and the right to examine, copy, and make
use of, any and all said materials.
12.23.2 If the Contractor’s books, records, accounts, statements, reports, files, and other
records and back-up documentation relevant to this contract are not sufficient to
support and document that requested services were provided, the Contractor shall
reimburse Maricopa County for the services not so adequately supported and
documented.
12.24. AUDIT DISALLOWANCES
If at any time it is determined by the County that a cost for which payment has been made
is a disallowed cost, the County shall notify the Contractor in writing of the disallowance.
The course of action to address the disallowance shall be at sole discretion of the County,
and may include either an adjustment to future invoices, request for credit, request for a
check, or a deduction from current invoices submitted by the Contractor equal to the
amount of the disallowance, or to require reimbursement forthwith of the disallowed amount
by the Contractor by issuing a check payable to Maricopa County.
12.25. STRICT COMPLIANCE
Acceptance by County of a performance that is not in strict compliance with the terms of
the contract shall not be deemed to be a waiver of strict compliance with respect to all other
terms of the contract.
12.26. VALIDITY
SERIAL# 220151-RFP
The invalidity, in whole or in part, of any provision of this contract shall not void or affect
the validity of any other provision of the contract.
12.27. SEVERABILITY
The removal, in whole or in part, of any provision of this contract shall not void or affect the
validity of any other provision of this contract.
12.28. RELATIONSHIPS
12.28.1 In the performance of the services described herein, the Contractor shall act solely
as an independent Contractor, and nothing herein or implied herein shall at any
time be construed as to create the relationship of employer and employee, co-
employee, partnership, principal and agent, or joint venture between the County
and the Contractor.
12.28.2 The County reserves the right of final approval on proposed staff. Also, upon
request by the County, the Contractor will be required to remove any employees
working on County projects and substitute personnel based on the discretion of
the County within two business days, unless previously approved by the County.
12.29. NON-DISCRIMINATION
Contractor agrees to comply with all provisions and requirements of Arizona Executive
Order 2009-09, including flow down of all provisions and requirements to any
subcontractors. Executive Order 2009-09 supersedes Executive Order 99-4 and amends
Executive Order 75-5 and is hereby incorporated into this contract as if set forth in full
herein. During the performance of this contract, Contractor shall not discriminate against
any employee, client, or any other individual in any way because of that person’s age, race,
creed, color, religion, sex, disability, or national origin. (Arizona Executive Order 2009-09
can
be
downloaded
from
the
Arizona
Memory
Project
at
http://azmemory.azlibrary.gov/cdm/singleitem/collection/execorders/id/680/rec/1.)
12.30. WRITTEN CERTIFICATION PURSUANT to A.R.S. § 35-393.01
If vendor engages in for-profit activity and has 10 or more employees, and if this agreement
has a value of $100,000 or more, vendor certifies it is not currently engaged in, and agrees
for the duration of this agreement to not engage in, a boycott of goods or services from
Israel. This certification does not apply to a boycott prohibited by 50 U.S.C. § 4842 or a
regulation issued pursuant to 50 U.S.C. § 4842.
12.31. CERTIFICATION REGARDING DEBARMENT AND SUSPENSION
12.31.1 The undersigned (authorized official signing on behalf of the Contractor) certifies
to the best of his or her knowledge and belief that the Contractor, its current
officers, and directors:
12.31.1.1 are not presently debarred, suspended, proposed for debarment,
declared ineligible, or voluntarily excluded from being awarded any
contract or grant by any United States department or agency or any
state, or local jurisdiction;
12.31.1.2 have not within a three-year period preceding this contract:
12.31.1.2.1 been convicted of fraud or any criminal offense in
connection with obtaining, attempting to obtain, or as the
result of performing a government entity (Federal, State or
local) transaction or contract; or
SERIAL# 220151-RFP
12.31.1.2.2 been convicted of violation of any Federal or State antitrust
statutes or conviction for embezzlement, theft, forgery,
bribery, falsification or destruction of records, making false
statements, or receiving stolen property regarding a
government entity transaction or contract;
12.31.1.3 are not presently indicted or criminally charged by a government entity
(Federal, State or local) with commission of any criminal offenses in
connection with obtaining, attempting to obtain, or as the result of
performing a government entity public (Federal, State or local)
transaction or contract;
12.31.1.4 are not presently facing any civil charges from any governmental entity
regarding obtaining, attempting to obtain, or from performing any
governmental entity contract or other transaction; and
12.31.1.5 have not within a three-year period preceding this contract had any
public transaction (Federal, State or local) terminated for cause or
default.
12.31.2 If any of the above circumstances described in the paragraph are applicable to the
entity submitting a bid for this requirement, include with your bid an explanation of
the matter including any final resolution.
12.31.3 The Contractor shall include, without modification, this clause in all lower tier
covered transactions (i.e., transactions with subcontractors or sub-subcontractors)
and in all solicitations for lower tier covered transactions related to this contract. If
this clause is applicable to a subcontractor or sub-subcontractor, the Contractor
shall include the information required by this clause with their bid.
12.32. VERIFICATION REGARDING COMPLIANCE WITH A.R.S. § 41-4401 AND FEDERAL
IMMIGRATION LAWS AND REGULATIONS
12.32.1 By entering into the contract, the Contractor warrants compliance with the
Immigration and Nationality Act (INA using E-Verify) and all other Federal
immigration laws and regulations related to the immigration status of its employees
and A.R.S. § 23-214(A). The Contractor shall obtain statements from its
subcontractors certifying compliance and shall furnish the statements to the
procurement officer upon request. These warranties shall remain in effect through
the term of the contract. The Contractor and its subcontractors shall also maintain
Employment Eligibility Verification forms (I-9) as required by the Immigration Reform
and Control Act of 1986, as amended from time to time, for all employees performing
work under the contract and verify employee compliance using the E-Verify system
and shall keep a record of the verification for the duration of the employee’s
employment or at least three years, whichever is longer. I-9 forms are available for
download at www.uscis.gov.
12.32.2 The County retains the legal right to inspect documents of Contractor and
subcontractor employees performing work under this contract to verify compliance
with paragraph 12.32.1 of this section. Contractor and subcontractor shall be given
reasonable notice of the County’s intent to inspect and shall make the documents
available at the time and date specified. Should the County suspect or find that the
Contractor or any of its subcontractors are not in compliance, the County will
consider this a material breach of the contract and may pursue any and all remedies
allowed by law, including, but not limited to suspension of work, termination of the
contract for default, and suspension and/or debarment of the Contractor. All costs
necessary to verify compliance are the responsibility of the Contractor.
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12.33. CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS AND REQUIREMENT TO
INFORM EMPLOYEES OF WHISTLEBLOWER RIGHTS
12.33.1 The parties agree that this contract and employees working on this contract will be
subject to the Contractor employee whistleblower protections established by Title
41 U.S.C. § 4712 and Section 3.908 of the Federal Acquisition Regulation.
12.33.2 Contractor shall inform its employees in writing, in the predominant language of
the workforce, of employee whistleblower rights and protections under 41 U.S.C.
§ 4712, as described in Section 3.908 of the Federal Acquisition Regulation.
Documentation of such employee notification must be kept on file by Contractor
and copies provided to County upon request.
12.33.3 Contractor shall insert the substance of this clause, including this paragraph, in all
subcontracts over the simplified acquisition threshold ($250,000 as of fiscal year
2018).
12.34. CONTRACTOR LICENSE REQUIREMENT
The Contractor shall procure all permits, insurance, and licenses, and pay the charges and
fees necessary and incidental to the lawful conduct of his/her business, and as necessary
complete any requirements, by any and all governmental or non-governmental entities as
mandated to maintain compliance with and remain in good standing. The Contractor shall
keep fully informed of existing and future trade or industry requirements, and Federal,
State, and local laws, ordinances, and regulations which in any manner affect the fulfillment
of a contract and shall comply with the same. Contractor shall immediately notify both
Office of Procurement Services and the department of any and all changes concerning
permits, insurance, or licenses.
12.35. INFLUENCE
12.35.1 As prescribed in MC1-1203 of the Maricopa County Procurement Code, any effort
to influence an employee or agent to breach the Maricopa County Ethical Code of
Conduct or any ethical conduct, may be grounds for disbarment or suspension
under MC1-902.
12.35.2 An attempt to influence includes, but is not limited to:
12.35.2.1 A person offering or providing a gratuity, gift, tip, present, donation,
money, entertainment or educational passes or tickets, or any type of
valuable contribution or subsidy that is offered or given with the intent to
influence a decision, obtain a contract, garner favorable treatment, or
gain favorable consideration of any kind.
12.35.3 If a person attempts to influence any employee or agent of Maricopa County, the
chief procurement officer, or his designee, reserves the right to seek any remedy
provided by the Maricopa County Procurement Code, any remedy in equity or in
the law, or any remedy provided by this contract.
12.36. CONFIDENTIAL INFORMATION
12.36.1 Any information obtained in the course of performing this contract may include
information that is proprietary or confidential to the County. This provision
establishes the Contractor’s obligation regarding such information.
12.36.2 The Contractor shall establish and maintain procedures and controls that are
adequate to assure that no information contained in its records and/or obtained
from the County or from others in carrying out its functions (services) under the
contract shall be used by or disclosed by it, its agents, officers, or employees,
SERIAL# 220151-RFP
except as required to efficiently perform duties under the contract. The Contractor’s
procedures and controls, at a minimum, must be the same procedures and controls
it uses to protect its own proprietary or confidential information. If, at any time
during the duration of the contract, the County determines that the procedures and
controls in place are not adequate, the Contractor shall institute any new and/or
additional measures requested by the County within 15 business days of the
written request to do so.
12.36.3 Any requests to the Contractor for County proprietary or confidential information
shall be referred to the County for review and approval, prior to any dissemination.
12.37. PUBLIC RECORDS
Under Arizona law, all offers submitted and opened are public records and must be
retained by the County at the Maricopa County Office of Procurement Services. Offers shall
be open to public inspection and copying after contract award and execution, except for
such offers or sections thereof determined to contain proprietary or confidential information
by the Office of Procurement Services. If an offeror believes that information in its offer or
any resulting contract should not be released in response to a public record request, under
Arizona law, the offeror shall indicate the specific information deemed confidential or
proprietary and submit a statement with its offer detailing the reasons that the information
should not be disclosed. Such reasons shall include the specific harm or prejudice which
may arise from disclosure. The records manager of the Office of Procurement Services
shall determine whether the identified information is confidential pursuant to the Maricopa
County Procurement Code.
12.38. CONFIDENTIALITY OF CLIENT INFORMATION
12.38.1 The provider, its personnel, volunteers, interns and subcontractors unless
otherwise exempt, shall adhere to all federal, state and local laws regarding
confidentiality including, but not limited to the Health Insurance Portability and
Accountability Act (HIPAA) Pub. L. No. 1-4-191 (1996) and regulations
promulgated there under.
12.38.2 Personally Identifiable Information (PII) is any data that could potentially identify a
specific individual. Providers shall ensure information containing participants’ PII
is only transmitted securely via electronic method or hard copy
12.38.3 Prohibition: Providers, personnel, subcontractors, volunteers and interns shall not
divulge or release participant information to anyone aside from the County without
a court order.
12.38.4 Release Authorization: Release of records containing participant information
requires a signed authorization/release form executed in accordance with current
state licensing and federal standards.
12.38.5 All release authorization forms shall be maintained by the subrecipient and indicate
the person or agency to receive the information, the specific information to be
released, and the expiration date or event triggering the expiration date of the
release, and shall be signed by the participant.
12.38.6 Release forms shall meet all federal and state requirements, as applicable and
including, but not limited to, 42 CFR Part 2 (Authorization for Use and Disclosure
of Protected Health Information form). Unless the subrecipient is otherwise
exempt, disclosures must be accounted for within 45 CFR 164.528 (Accounting of
disclosure of protected health information.
12.39. SUBPOENAS
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If the providers receives a subpoena requesting records relating to the contract, the
providers, shall immediately notify the assistant director, and supply a copy of the
subpoena before complying with the subpoena.
12.40. INCIDENT REPORTING REQUIREMENTS
12.40.1 The providers shall report incidents to law enforcement and licensing agencies as
applicable depending on the nature of the incident.
12.40.2 Providers shall ensure incidents involving participants served under the agreement
are reported to County staff.
12.40.3 The providers shall report to the assistant director, incidents involving participants
any incidents impacting the health, safety and welfare of participants. Providers
shall complete incident reports and shall exclude identifying information if report is
provided to agencies or individuals not funded under the County contract.
12.40.4 Incident Report Form. All incident reports must be legible and be signed by the
staff who prepared the report as well as by the staff who approved the report. The
completed report must be sent to the assistant director. The provider shall maintain
a file of written incident reports that are available for review by County staff:
12.40.5 The County Response to Incident Reports or Complaints: The assistant director
shall take the following steps upon vendor notification of an incident in this
paragraph:
12.40.6 Review the written information to determine if the incident requires investigation.
The assistant director may direct the providers to initiate an internal review and/or
request additional information and/or require specific action;
12.40.7 If the provider’s actions are such as to warrant the concern, the assistant director
shall investigate further or forward the information to the appropriate authorities;
12.40.8 If the assistant director is not satisfied with the provider’s response to an incident,
the assistant director may take any appropriate action.
12.41. REPORTING
12.41.1 Subrecipient shall track and record performance measure data for all services
performed under the contract.
12.41.2 Providers will be responsible for providing quarterly and annual performance and
financial reports and backup documents to the assistant director of the Workforce
Development Division. The assistant director may ask for additional supporting
documentation as necessary.
12.41.3 Quarterly reports are due by the 15th day of the month following the end of the
quarter (quarters run on fiscal year basis July 1- June 30):
•
Quarter 1 — July 1 through September 30
•
Quarter 2 — October 1 through December 30
•
Quarter 3 — January 1 through March 30
•
Quarter 4 — April 1 through June 30
12.41.4 Quarterly reports will include:
12.41.4.1 A list of names and contact information of persons who are still eligible
for WIOA services after having received JSI services. Note:
Subrecipients must understand WIOA program eligibility requirements
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as defined by the Arizona Department of Economic Security WIOA
Policy and Procedure Manual (Title I-B Policy and Procedure Manual,
Arizona Department of Economic Security [az.gov]) and are expected to
contact the assistant director in a timely manner regarding questions of
eligibility.
12.41.4.2 Performance information/measures on services provided for the prior
three months and must include:
12.41.4.2.1 An executive summary of activities performed.
12.41.4.2.2 Detailed performance data as required for each service
type.
12.41.4.2.3 For services provided to underemployed persons, the
subrecipient shall provide percentage increases in
wage/salary (estimated or actual) by person.
12.41.4.2.4 Summary demographic information on participants served
which includes gender, race, ethnicity, and age.
12.41.4.3 Detailed financial reports showing expenditures for each program and a
cost per participant.
12.41.5 Annual reports are due by the 15th of January each year. Annual reports shall
include:
12.41.5.1 Summary performance measure information on all applicable
performance measures services provided for the prior four quarters;
12.41.5.2 Summary, financial information on services provided including amount
spent by service provided;
12.41.5.3 Projected expenditures and performance levels;
12.41.5.4 An executive summary of all work conducted during the year, barriers to
providing service, plans to address those barriers, and any other
information the County should be aware of.
12.41.6 Providers will be held accountable for ensuring successful outcomes/goals for the
services they provide.
12.42. RECORD KEEPING
12.42.1 All records must be maintained in an accurate and organized manner and kept in
a secure location.
12.42.2 The provider will be responsible for maintaining the following records:
12.42.2.1 Documentation of performance required under the contract.
12.42.2.2 Financial records pertaining to the contract including invoices and
supporting documentation.
12.42.2.3 Client participation records
12.43. PROGRAM MONITORING AND EVALUATION
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12.43.1 County staff will monitor the provider’s compliance with, and performance under,
the terms and conditions of the agreement and service referrals.
12.43.2 The provider shall make available for inspection and/or copying by the
department’s monitors, all records and accounts relating to the work performed or
the services provided under the agreement.
12.43.3 Providers shall be monitored for fiscal, program delivery, and contract compliance
annually or more often as needed.
12.43.4 Monitoring shall occur during provider’s normal business hours, announced or
unannounced.
12.43.5 Provider(s) found to be deficient in any area shall receive written notification of
findings and required corrective actions. Providers shall provide a written response
outlining corrective actions and steps to ensure findings are corrected and resolved
to preclude future issues.
12.43.6 Providers shall be responsible for monitoring worksites for those participants that
are engaged in work experience activities.
12.44. INTEGRATION
This contract represents the entire and integrated agreement between the parties and
supersedes
all
prior
negotiations,
proposals,
communications,
understandings,
representations, or agreements, whether oral or written, expressed, or implied.
12.45. UNIFORM ADMINISTRATIVE REQUIREMENTS
By entering into this contract, the Contractor agrees to comply with all applicable provisions
of
Title
2,
Subtitle
A,
Chapter
II,
Part
200—UNIFORM
ADMINISTRATIVE
REQUIREMENTS, COST PRINCIPLES, AND AUDIT REQUIREMENTS FOR FEDERAL
AWARDS contained in Title 2 C.F.R. § 200 et seq.
12.46. GOVERNING LAW
This contract shall be governed by the laws of the State of Arizona. Venue for any actions
or lawsuits involving this contract will be in Maricopa County Superior Court, Phoenix,
Arizona.
12.47. ORDER OF PRECEDENCE
In the event of a conflict in the provisions of this contract and Contractor’s license
agreement, if applicable, the terms of this contract shall prevail.
12.48. INCORPORATION OF DOCUMENTS
12.42.1 The following are to be attached to and made part of this Contract:
12.42.1.1 Exhibit A – Vendor Information
12.42.1.2 Exhibit A-1 – Fee Schedule
12.42.1.3 Exhibit B – Scope of Work
12.49. NOTICES
All notices given pursuant to the terms of this contract shall be addressed to:
SERIAL# 220151-RFP
For County:
Maricopa County
Office of Procurement Services
160 S. 4th Avenue
Phoenix, Arizona 85003-1647
For Contractor:
CJ Williams
Assistant Director, Workforce Development Division
Maricopa County Human Services Department
234 N. Central Ave, 3rd Floor
Phoenix, AZ 85004
12.50. INQUIRIES
11.51.1 Administrative telephone/email inquiries shall be addressed to:
IRMA GUZMAN, PROCUREMENT OFFICER
TELEPHONE: (602) 506-8715
irma.guzmaan@maricopa.gov
11.51.2 Inquiries may be submitted by telephone but must be followed up in writing. No
oral communication is binding on Maricopa County.
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IN WITNESS WHEREOF, this contract is executed on the date set forth above.
UMOM NEW DAY CENTERS, INC. (CONTRACTOR)
AUTHORIZED SIGNATURE
PRINTED NAME AND TITLE
ADDRESS
DATE
MARICOPA COUNTY
CHAIRMAN, BOARD OF SUPERVISORS
DATE
ATTESTED:
CLERK OF THE BOARD
DATE
APPROVED AS TO FORM:
DEPUTY COUNTY ATTORNEY
DATE
Steven Stivers - Chief Operating Officer
3333 E. Van Buren, Phoenix, AZ 85008
1/3/2022
SERIAL # 220151-RFP
Exhibit A: Vendor Information
DUNS #: 833209158
FEDERAL TAX ID: 86-0521062
As per section 6.0 INVOICES, “…the County shall reimburse the subrecipient on a net “0”
payments standard” regardless of payment term selected in Attachment A-Vendor information as
seen below.
SERIAL # 220151-RFP
Exhibit A-1: Fee Schedule
CONTRAC
T
SERVICE:
Workforce Development
CONTRAC
T PERIOD:
02/01/22 - 07/31/23
NAME:
UMOM New
Day Centers
A.
PERSONNEL
Number of
Positions
FTE Level
Position
Title
Total Salary for the Contract Period
% Allocated Service
MCHSD Percentage
TOTAL
SERVICE
COST
COUNTY
COST
1
0.75
Director of
Supportive
Services
$ 100,725.00
20%
$100,725.00
$20,145.00
1
1.00
Workforce
Development
Manager
$ 102,700.00
20%
$102,700.00
$20,540.00
1
1.00
Homegrown
Training
Manager
$ 102,700.00
0%
$102,700.00
$0.00
2
1.00
Workforce
Development
Coordinator
$ 79,000.00
20%
$79,000.00
$15,800.00
7
1.00
Workforce
Development
Specialist
$ 497,700.00
50%
$497,700.00
$248,850.00
1
0.25
Director of
Culinary
Enterprises
$ 33,575.00
0%
$33,575.00
$0.00
1
0.65
Social
Enterprise
Manager
$ 66,755.00
0%
$66,755.00
$0.00
2
0.65
Homegrown
Café
Assistant
$ 39,476.30
0%
$39,476.30
$0.00
2
0.65
Homegrown
Café Cooks
$ 39,476.30
0%
$39,476.30
$0.00
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1
0.65
Homegrown
Lead Café
Cook
$ 47,850.30
0%
$47,850.30
$0.00
18
TOTAL:
$1,109,957.9
0
$305,335.00
B.
FRINGE BENEFITS
TOTAL
COUNTY
ITEM
BASIS
COST
COST
Employee Benefits - ERE
25% of the Salaries & Wages
$277,489.48
$76,333.75
$277,489.48
$76,333.75
C.
INDIRECT / ADMINISTRATIVE
COSTS
TOTAL
COUNTY
ITEM
BASIS
COST
COST
Administration
Federally Approved Indirect Rate -
14.79%
$309,196.70
$128,843.98
TOTAL:
$309,196.70
$128,843.98
D.
TRAVEL
TOTAL
COUNTY
ITEM
BASIS
COST
COST
SERIAL# 220151-RFP
TOTAL:
$0.00
$0.00
E.
EQUIPMENT
TOTAL
COUNTY
ITEM
BASIS
COST
COST
TOTAL:
$0.00
$0.00
F.
SUPPLIES
TOTAL
COUNTY
ITEM
BASIS
COST
COST
Program Supplies & Activities
Supplies to support job fairs & job
readiness courses
$2,844
$0
TOTAL:
$2,844.00
$0.00
G.
CONTRACTUAL
TOTAL
COUNTY
ITEM
TITLE
BASIS
COST
COST
TOTAL:
$0.00
$0.00
SERIAL# 220151-RFP
H.
OPERATING EXPENSES
TOTAL
COUNTY
ITEM
BASIS
COST
COST
Employment Assistance
Resources clients need to obtain & retain
employment
$118,500.00
$79,000.00
Childcare Assistance
Funds to support 190 Families with
childcare expenses for clients to look for
work & go to work until DES subsidy
kicks in
$380,000.00
$380,000.00
Education Assistance
Stipends for Homegrown Training
Participants
$39,500.00
$0.00
Transportation Assistance
Bus Passes & Gas Gift Cards
$37,920.00
Facilities Space Costs
Space costs associated with operating
UMOM's Employment Center
$74,124.06
$30,487.27
General Operating Expenses
Training, Professional Development, and
Telephone/Data
$47,400.00
$0.00
Mileage Expense
Based on Utilization of WFD Specialists
$2,844.00
$0.00
TOTAL:
$700,288.06
$489,487.27
SERIAL# 220151-RFP
I.
PROFIT
PROFIT COST:
$0.00
$0.00
TOTAL SERVICE
COST:
$2,399,776.1
3
$1,000,000.0
0
SERIAL# 220151-RFP
UMOM – Maricopa County Workforce Development Job Seeker Initiative
page 7
Exhibit B: Scope of Work
UMOM – Maricopa County Workforce Development Job Seeker Initiatives
Proposal
5.6.1.1 Proposal – This section shall contain an executive summary (an outline of the general approach
utilized in the proposal) and a statement of all of the programs and services proposed, including
conclusions and generalized recommendations. Proposals should be all-inclusive, detailing
respondent’s best offer.
Organization History:
Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing
homelessness. UMOM’s mission is to restore hope, rebuild lives, and end homelessness. UMOM
serves approximately 75% of all families experiencing homelessness in Maricopa County in our
shelter program, and nearly 15,000 individuals across all our services annually, including those
families receiving support at the Family Housing Hub (FHH), Maricopa County's family
coordinated entry system. Of those 15,000 clients, approximately 7,000 (or 2,800 households of
individuals and families) are served in our shelter, housing, and outreach programs.
The vision of UMOM is to be a leader in breaking the cycle of homelessness. UMOM has 57
years of experience serving the homeless population in the Phoenix Metropolitan area, including
30 years of experience operating a full-service emergency shelter. UMOM effectively leverages
its programs spanning coordinated entry, shelter, housing, and supportive services to holistically
serve the most vulnerable individuals and families in a coordinated and efficient manner. For the
families and single women in our community that are experiencing homelessness, we know that
housing combined with income will provide an end to their homelessness.
Shelter clients (families and single women) are provided with intensive individualized client
support which includes:
•
Employment services to help individuals secure and maintain employment.
•
1-on-1 case management
•
Advocacy with property management companies, landlords, courts, and partnering
agencies.
•
Connection to community resources.
•
Access to 19 meals per week, produced and served by our residential dining staff.
•
On site medical care, in partnership with Phoenix Children’s Hospital and Circle the City.
•
After school programming for school aged kids, provided by Boys & Girls Club of the
Valley.
The hope is that by offering these services to UMOM clients, it enables them to exit shelter to
permanent housing as expeditiously as possible. The goals of UMOM’s Family Emergency
Shelter are: to target the right housing intervention for each family, remove barriers to housing,
SERIAL# 220151-RFP
UMOM – Maricopa County Workforce Development Job Seeker Initiative
page 8
exit them to housing as quickly as possible, and ensure they are stable enough to keep from
returning to the homeless service system. These families receive the support and assistance they
need to work toward permanent housing.
In our last fiscal year (July 1, 2019 – June 30, 2020) UMOM saw a 10% increase in the number
of individuals we were able to serve through our shelter, housing, and outreach programs.
UMOM served a total of 6,023 total individuals across UMOM shelter and housing
programming, including 683 total families and 800 single women through our Emergency
Shelters.
At UMOM, we believe that housing + income = ends homelessness. Earned income and job
stability are critical components to ending homelessness, without those things, it is nearly
impossible to sustain stable housing. UMOM’s Employment Center and Homegrown Training
program are two services that are available to our residents to give them the opportunity to gain
the skills and support they need to gain and maintain employment.
UMOM opened its Employment Center in 2018, allowing our Workforce Development team to
provide services in a central location to all program participants. The goal of UMOM’s
Workforce Development program is to support all UMOM participants in achieving and
maintaining quality, sustainable employment while building long-term skills in order to improve
housing stability and quality of life. The Employment Center has many services available to
UMOM participants to help them with their job search, education goals, and supports once
employment is gained. All UMOM participants are eligible to participant in mock interviews,
resume writing assistance, soft-skill training, job searches, job placements, and educational
workshops.
Last fiscal year, 480 adults obtained new jobs while participating in UMOM shelter or housing
program (July 1, 2019 – June 30, 2020). Since July 1st, 2021, we are on track to reach our goal
assisting over 500 UMOM participants find new employment during this fiscal year (July 1, 2021
– June 30, 2022). With support from Maricopa County UMOM expects to be able to increase our
goal to 650-750 participants employed each year. This support will give us the ability to serve
more participants with job search assistance in high-demand, high-growth career fields, along
with providing participants with the essential supports they need to start employment
successfully.
Scope of Work:
UMOM is seeking $1,000,000 of funding from Maricopa County for our Workforce
Development Program. This request would provide funding for employment assistance, childcare
assistance, staffing of our Employment Center, and admin/space costs. With this funding UMOM
will be able to add three additional full-time Workforce Development Specialists, that will be
able to assist participants with their job search, along with research high-growth, high-demand
employment opportunities in the Phoenix Metropolitan Area.
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UMOM recognizes that employment, especially reliable, well-paying careers in high demand
fields are key to ensuring that our participants can maintain their housing and support themselves
and their families. The Workforce Development team is devoted to providing the support and
resources to remove the barriers our participants face when searching and securing employment.
Job Readiness classes are held twice a month at our Employment Center. This four-day class
focuses on preparing UMOM participants to obtain and sustain employment. The following
topics are covered during the class: mock interviews/job interview prep, building confidence, goal
setting, principles of customer service, time management, and conflict resolution.
In addition to the skill building and employment search support, UMOM recognizes that our
participants face other barriers when it comes to securing employment. Many of our participants
are in need of specific items in order to start their first day of work. Common items that we
supply are: work boots, uniforms, non-slip shoes, etc. All participants that find employment are
eligible for transportation assistance (bus passes or gas gift cards), allowing them to focus on
getting to work and not the cost of transportation.
Another barrier is the need for childcare. UMOM has a partnership with DES, to assist our
families with the applying for childcare subsidies. However, the wait for that subsidy often
hinders the parents from finding employment as quickly as they would like. Currently, we do not
have the budget to provide childcare assistance, and many of our residents are forced to pay out
of pocket, find intermediate childcare, or delay their employment start date. With the support of
Maricopa County, UMOM will have the ability to offer 190 families funds to support childcare
expenses while they look for and start work, until their DES subsidy kicks in.
The Workforce Development team sees the importance of assisting our participants in securing
employment in high-growth and high-demand career fields as identified by the Maricopa County
Workforce Development Board. We have chosen to focus on the following careers fields that we
feel best fit our residents and that our Workforce Development team already has developed
partnerships with.
•
Healthcare & Social Assistance
•
Transportation & Warehousing
•
Construction
We see the importance of building strong partnerships with employers within the community, to
bring employment opportunities directly to our participants. The Workforce Development team
has worked to develop relationships with organizations within the healthcare, transportation, and
construction fields. We have contacts at the companies listed below that will assist our residents
with the application and hiring process. Further, many of these employers participate in our on-
going job fairs. The Employment Center hosts virtual job fairs each week, where UMOM
participants can meet with an employer directly via Zoom. Since COVID-19 we have not been
able to host on-site job fairs, but we look forward to hosting them in the future once it is safe for
all UMOM participants and employers.
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Healthcare & Social Assistance:
UMOM’s Workforce Development team has partnerships with the following companies:
•
Honor Health
•
Devote Guardian
•
CVS
•
All Ways Caring Home Care
•
DES – Caregiving
Transportation & Warehousing:
UMOM’s Workforce Development team has partnerships with the following companies:
•
Amazon
•
Shamrock
•
FedEx
•
UPS
•
Staff Force – staffing agency
Construction:
UMOM New Day Centers has a longstanding relationship with the construction field and has a
broad network of local employers throughout Maricopa County in the field who strongly support
our mission. UMOM is a developer of affordable housing and has built over 500 units in
Maricopa County over the past 10 years. As a result of these many affordable housing projects,
we have built strong relations with companies representing every aspect of the construction field
including architects, general contractors, and trade specialists. UMOM’s strongest relationships
are with McCarthy Building Companies, H&B Builders, Biltmore Properties, Perlman Architects,
and Kowalski Construction. UMOM has several members of our Board of Directors who hold
executive and leadership roles within the construction field. Additionally, UMOM has had a long
& positive relationship with the Arizona Multihousing Association which has a direct link to the
construction field statewide. Lastly, UMOM engaged in a partnership this year with the Arizona
State University School of Architecture and the DLR Group which could open up additional
opportunities for us to connect with the construction field.
UMOM’s response to COVID-19:
While the services and supports that UMOM makes available to all clients has not changed due to
the pandemic, our efforts to keep our clients safe and healthy have significantly increased.
UMOM Facilities Team sanitizes public areas around the clock and ensures hand sanitizing
stations are refilled throughout the campus. When a family moves out of shelter, their previously
occupied unit is thoroughly sanitized prior to a new family moving in. Sign’s notifying clients
and staff of the number of COVID-19 cases on campus are posted in high traffic areas, such as
entry doors to the lobby and laundry rooms. Case Managers and Service Priority Specialists at the
Family Housing Hub have protective barriers in place, to ensure the health of the client but also to
make it possible for them to meet face-to-face.
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We have learned a lot over the last year about how we can support our clients during this
pandemic. We know that families and single adults who don’t have the safety of shelter are more
likely to be exposed to the virus. That children experiencing homelessness are unlikely to
consistently attend school or have access to the technology needed to attend school virtually,
resulting in them falling behind. At the onset of the pandemic, we focused our efforts on ensuring
that clients were connected to benefits including medical insurance, enhanced unemployment
benefits, and stimulus funds that could assist their path to housing stability. UMOM has ensured
that all residents have access to COVID-19 testing and the vaccine by holding regular on-site
clinics. Furthermore, UMOM’s integrated workforce development model means that we are well
equipped to engage clients on the transferable skills they have developed over time and connect
them with new opportunities through our robust employer network in a job market that has
dramatically changed as a result of COVID-19.
In response to COVID-19 the City of Phoenix helped fund an additional 30 Family Emergency
Shelter units, increasing from 130 to 160 shelter units. This has allowed UMOM to serve an
additional 100 homeless families in the past year. Since the eviction moratorium expired on June
30, 2021 we have seen the wait list for shelter increase. Tonight, there are 240 families
experiencing homelessness in Maricopa County that are waiting to escape the unsafe environment
of living on the streets, sleeping in their cars, or residing in an unstable living situation.
Another area that UMOM has seen demand surge since the start of the pandemic is our residential
dining services. Due to COVID-19, UMOM’s Residential Dining Team has seen a 68% increase
in the number of meals being prepared and served to UMOM residents at our New Day Center
Family Emergency Shelter. Before COVID-19 we were averaging 2,260 meals per week. Now
since COVID-19, we are now serving on average 3,800 meals per week. In addition to increasing
food costs, UMOM has needed to purchase “to-go” containers for all meals served to clients,
along with additional PPE to protect residential dining staff and UMOM clients.
Populations Served & Those disproportionately impacted by the Pandemic:
UMOM serves homeless households with children and single women who are seeking shelter
and/or housing assistance in Maricopa County. All families seeking assistance in Maricopa
County are referred to UMOM through the Family Housing Hub (FHH), which is operated by and
located next to UMOM. The FHH is the single point of entry for families experiencing
homelessness. Halle Women’s Center serves single women aged 18 and older who are
experiencing homelessness. Through the FHH, Family Emergency Shelter, and Halle Women’s
Center, individuals and families are given the tools and support to find stable and reliable
housing.
There has been very little data collected on how the COVID-19 pandemic has affected the
homeless population. Stat News reported that of the more than 500,000 deaths reported in the
United States during the first year of the pandemic, no one knows how many of those people were
homeless. With the fear of shelter outbreaks, many people experiencing homelessness decided it
would be safer to live on streets, causing those individuals to let go of the supportive services
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available to them at the shelter (McFarling, 2021). While UMOM has tracked the number of
cases of COVID-19 on campus to ensure the safety of residents and staff, there is no concrete
data to show how the pandemic has affected the homeless community in Maricopa County.
According to The Atlantic’s COVID Tracking Project, COVID-19 has affected Black,
Indigenous, Latinx, and other people of color the most (The Atlantic, 2021). 75% of UMOM
participants (approximately 4,700 individuals) are a part of those race and ethnicity groups that
have disproportionately been affected by COVID-19. The demographic race breakdown of clients
served in our Shelter and Housing programs are 42% African American, 26% Latinx, 21%
Caucasian, 6% Native American, 1% Asian, 1% Native Hawaiian or Other Pacific Islander, and
1% Other/Unknown. The breakdown for ethnicity is 70% Non-
To further the issue, many of our residents either lost or could no longer work due to COIVD-19.
Parents within our emergency shelter and housing programs had to make the decision to stay
home with their school aged children due to school closures. Of the 818 households served over
the past Fiscal Year (07/01/20-06/30/21) approximately 52% of the families have a head of
household who is unemployed at the time of intake. Further, about a quarter of families (24.5%)
who received services from the Family Housing Hub from April 2020 - February 2021 said their
housing crisis or housing instability was directly related to COVID-19 and related economic
issues.
How UMOM provides services that are appropriate to the language, culture, and
geographic location of the target population.
It is the policy of UMOM New Day Centers, Inc. to work and provide services in a culturally
competent manner and to recognize, respect and respond to the culturally-defined and
linguistically-appropriate needs of persons and families. The agency understands the role of
cultural values, beliefs and behaviors in an individual’s development and works to eliminate
cultural, ethnic, and racial bias. UMOM understands, respects, and promotes the contributions
and value of culture and diversity among its staff and clients.
All cultures are to be openly welcome and valued, and multiculturalism is appreciated and
practiced. At UMOM we believe that:
•
All families and individuals have strengths and challenges.
•
All families and individuals have a culture that guides their behavior.
•
All families and individuals contribute to the broader community through their culture.
•
Our similarities as humans are as important as our cultural differences.
•
The richness of all cultures enriches our lives.
UMOM provides regular in-service training to staff on a variety of topics, including diversity,
cultural sensitivity and culturally appropriate services. In addition, consent forms, major intake
documents, program descriptions, rules, guidelines, client satisfaction surveys, and other
documents are available in English and Spanish.
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UMOM staff reflects those we serve and includes those with lived experience. For example, the
large majority of our Helpings Café and Catering staff (full-time employees) are Homegrown
Training graduates. UMOM makes a conscious effort to hire a diverse and reflective workforce,
in an effort to better serve our residents.
UMOM’s policy provide equal access to programs and services for individuals with
disabilities.
UMOM’s New Day Center Family Shelter is ADA-compliant. UMOM ensures individuals with
disabilities have equal access to all programs and services. Examples include:
•
Visual Impairments: While household pets are prohibited, exceptions are made for
service animals, such as a visually-impaired person’s Seeing Eye dog. Braille materials
are made available to any visually-impaired client.
•
Hearing Impairments: As needed, equipment is made available to any hearing-impaired
client, such as a Text Telephone (TTY) and visual/vibrating alarm wake-up system.
•
Mobility Impairments: Several of UMOM's temporary emergency shelter rooms are
handicapped-accessible, complete with appropriate bathroom features. Throughout the
campus, sidewalks are handicap-accessible and handicapped parking accommodations
(auto and van) are designated in compliance with the City of Phoenix ratios. Entry into
offices and hallway passages are handicapped-accessible, and the dining facility has a
separate handicapped ramp. The facility is ADA-compliant per UMOM's most recent
licensure review.
If services are provided on Qualified Census Tracts, applicant must indicate population
(participants) served on Qualified Census Tracts.
UMOM services are not provided on Qualified Census Tracts.
Applicant must describe its geographic service area(s) and demonstrate demand for services in
those service areas.
UMOM serves households with children in Maricopa County at our New Day Center, located at
3333 E. Van Buren St., Phoenix, AZ 85008. Our clients come from nearly every city in the
Greater Phoenix Metropolitan Area to include Phoenix, Glendale, Mesa, Chandler, Tempe,
Scottsdale, and Peoria.
The 2020 Point in Time (PIT) Homeless Count identified 7,419 individuals experiencing
homelessness in Maricopa County (Maricopa Regional Continuum of Care, 2020), a 12%
increase over the past year. With the highest concentration of homeless individuals residing in
Central Phoenix. Although the report indicates that families identified through the PIT Count saw
a decrease of 12%, it is difficult to identify due to where a family may choose to reside while
waiting for shelter (e.g., car, parks, other low traffic/hidden areas). While the PIT Count reports a
decrease in family homelessness, UMOM has seen the opposite, since the beginning of August
2021, the FHH has seen a steady increase of families seeking housing services. We attribute this
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increase to the ending of the eviction moratorium and the increase in rental rates across Maricopa
County.
This report also highlights that they hourly wage needed to afford a one-bedroom apartment in
Maricopa County is $18.42 (Maricopa Regional Continuum of Care, 2020), further proving that
UMOM residents should have the access to quality Workforce Development services that focus
on high-growth and high demand industries. Careers in Construction, Healthcare & Social
Assistance, and Transportation & Warehousing will support our residents with stable and reliable
work, that will help them maintain housing and avoid future homelessness.
Outreach activities:
The navigation and support services offered through UMOM’s Workforce Development program
are available to all UMOM participants. Before opening the Employment Center in 2018, services
were only accessible to those residents living at our Family Emergency Shelter. The center is
now open to all participants of UMOM programming, which includes emergency shelter (family
and single women) and those who take part in our housing services.
Workforce Development staff communicate upcoming events, trainings, and job fairs to any staff
that work directly with participants. Flyers are distributed throughout the Family and Single
Women’s emergency shelters campuses, along with being posted at the front desk where residents
check in and case management offices.
How UMOM measures and monitors performance:
UMOM’s reputation as a valued and trusted partner results from our commitment to being data-
driven and outcome accountable. UMOM is committed to using data to drive our decision making
and as a result has invested in talent and systems to align our program efforts with our
organizational strategy.
UMOM tracks 100% of client entries and exits in Maricopa County’s HMIS. To track additional
client progress, UMOM utilizes a web-based database through Social Solutions – namely Efforts
to Outcomes (ETO), with an ETO Homeless Management Information System (HMIS) platform.
ETO HMIS fulfills system compliance and reporting requirements for agencies required to use
HMIS.
In order to best serve UMOM’s clients, ETO and the ETO HMIS platform serve as the primary
documentation tool for all demographic information, client contact, and case management
interaction. Case management touchpoints within ETO have been tailored to measure client
progress in the areas of length and causes of homelessness, employment and income, housing
destinations, community connections to benefits and resources, as well as educational attainment.
UMOM has the following performance measurements for the clients served through our
Workforce Development Program:
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•
% Of adults maintained or increased earned income across all UMOM programs through
employment at program exit [Target = 65%]
•
# New Jobs Placed – those who started a UMOM program unemployed but exited with
employment [Target = 500]
•
# Of adults exited UMOM shelter and housing programs with employment.
UMOM has a Data and Evaluation Department dedicated to the collection and analysis of data to
drive real-time decision making, improve program performance, and allow for healthy
organizational learning. UMOM’s performance improvement and evaluation strategy includes the
ongoing review of progress on key indicators of success toward program outcomes and utilizes
monthly program dashboards for staff at all levels to monitor program performance.
Organization’s experience managing federal and local grants:
UMOM successfully manages $15 million in government grants annually. Additionally, UMOM
has effectively managed federal and state funds for over five decades. UMOM has an exemplary
history of effective fiscal and data management and has proven itself to be an accountable and
responsible steward of providing quality and cost-effective services for families, women, and
youth experiencing homelessness.
UMOM has a dedicated finance team that works directly with our Grants Department to ensure
fiscal responsibility and accurate tracking and reporting of public and private grant funding.
UMOM also has third-party independent auditors that completed audited financial reports on an
annual basis.
Qualifications – This section shall describe the respondent’s ability and experience related to the
programs and services proposed. All project personnel, as applicable, shall be listed, including a
description of assignments and responsibilities, a resume of professional experience, an estimate of the
time each would devote to this program, and other pertinent information.
We would not be able to make a difference in the community without our amazing, dedicated,
and skilled UMOM staff. To align with our organizational values and workplace culture, UMOM
employs people who genuinely want to contribute, lead by example, prioritize trust and honesty,
and act with fairness and compassion. The work our staff does is challenging, so we employ
people with a positive, visionary approach to work and life.
UMOM recognizes the importance of training our staff members to ensure that we serve our
clients to the best of our ability. That is why in addition each employee’s job description and
duties, there are qualifications and trainings that are required of all UMOM staff.
Workforce Development staff member job descriptions are included below, along with time each
member will devote to this program. Resumes for the following staff will be attached in the
application packet, along with job descriptions for the vacant and new positions.
•
Director of Supportive Services – Elizabeth Howard
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•
Workforce Development Manager
•
Workforce Development Coordinator
•
Workforce Development Coordinator – Vacant - See Job Description
•
Workforce Development Specialist
•
Workforce Development Specialist
•
Workforce Development Specialist
•
Workforce Development Specialist
•
Workforce Development Specialist – 3 New Positions – See Job Description
Required qualifications for all UMOM staff:
•
Ability to develop strong relationships within a fast-paced, collaborative setting that
values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more
data-driven organization.
•
Proficiency with applications including Microsoft Word, Excel, Power Point, and
Outlook.
•
Valid Level One Fingerprint Clearance Card or the ability to obtain one.
•
Valid AZ Driver’s License and a driving record that falls within UMOM’s policy.
•
50/100 level of car insurance coverage.
Required trainings for all UMOM Emergency Shelter staff:
•
Crisis Prevention and Intervention (CPI)
•
CPR/First Aid
•
FSPDAT Training
•
ETO/HMIS Training
•
Mandared Reporting
•
Anti-Harassment Training
•
Blood Borne Pathogens, Hazard Communication, and Fire Safety in the Office
•
Trauma Informed Care
•
Cultural Competency
•
Conflict Resolutions
•
Motivational Interviewing
Job Descriptions of project personnel:
Director of Supportive Services
Time Devoted to Project:
4 hours per week
Minimum qualifications for education, training, and experience:
•
Bachelor’s degree required – Master’s degree preferred.
•
Minimum 7 years of professional experience, with at least 5
years of experience in relevant roles (e.g. non-profit
management, program leadership, operations management,
community-based organization positions).
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•
Minimum of 3 years of supervisory experience.
•
Demonstrated experience in program development and
implementation of a department level vision. This should
include successful change management at a department
and/or multi-department level.
•
Knowledge of non-profit/social sector; experience working
with underserved and/or disadvantaged populations is
strongly preferred.
•
High proficiency in effective writing and communication.
Duties and responsibilities:
The Director of Supportive Services provides high level leadership and
management of UMOM’s supportive service programs serving families and
individuals experiencing homelessness. Responsibilities include directing the
Workforce Development program, Coordinated Entry System for families,
Children Services programming, external partnerships, and strategies related
to delivering impactful programming in alignment with UMOM’s mission.
Oversees the creation of systems that aligns UMOM’s supportive services
programs to provide the most efficient, effective, and consistent delivery of
services. The Director will work in close collaboration with community
partners, and with UMOM’s Leadership Team to align the strategic direction
of the supportive services programs with UMOM’s vision and goals.
Workforce Development
Manager
Time Devoted to Project:
8 hours per week
Minimum qualifications for education, training, and experience:
•
Bachelor’s degree required—Master’s degree preferred
•
Minimum 5 years of professional experience, with at least 3
years of experience in relevant roles (e.g. workforce
development, homeless services, non-profits, and/or
community-based organization positions)
•
Minimum of 3 years of supervisory experience
•
Knowledge of non-profit/social sector; experience working
with underserved or disadvantaged populations is preferred.
Duties and responsibilities:
Responsible for managing the implementation of organizational strategies
related to workforce development and wellness initiatives. This position is
responsible for implementing best practices of workforce development
programming in alignment with our housing and income-based strategies for
ending homelessness. The WDM will work closely with program directors
and other operational leadership to ensure that workforce-related program
activities are implemented successfully and that case managers are supported
in providing direct employment services to UMOM clients. This position is
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responsible for the direct supervision of the Workforce Development
Specialists and Supportive Services Coordinator.
Workforce Development
Coordinator (x2)
(One position currently vacant)
Time Devoted to Project:
8 hours per week
Minimum qualifications for education, training, and experience:
•
Bachelor’s degree required, ideally in a related field.
•
Minimum 3 years of professional experience, with at least 2
years of experience in relevant roles (e.g. social services,
homeless services, non-profits, workforce development,
operations management, and/or community-based positions).
•
Knowledge of non-profit/social sector; experience working
with underserved or disadvantaged populations is preferred.
•
Knowledge of programming related to workforce
development and/or wellness is a plus.
Duties and responsibilities:
Responsible for integrating UMOM’s employment and job training
strategies, including strategic employer partnerships, to assist clients with
successfully rebuilding their self-sufficiency. Provides day-to-day
operational oversight of UMOM’s Employment Center by managing client
registration, scheduling, and the coordination and delivery of the Job
Readiness program. This position is also responsible for implementing best
practices in workforce development in alignment with our housing and
income-based initiatives for ending homelessness.
Workforce Development
Specialist (x7)
Time Devoted to Project:
20 hours per week
Minimum qualifications for education, training, and experience:
•
Bachelor’s degree required, ideally in a related field.
•
Minimum 1-year experience working with at-risk populations
and/or case management required.
•
Ability to work flexible hours, including occasional night and
weekend shifts as needed.
•
Experience in and passion for workforce development,
employment services, and vocational training, strongly
preferred.
•
Knowledge of non-profit sector; experience working with
underserved or disadvantaged populations is preferred.
•
Knowledge of the local publicly funded workforce
development system is a plus.
Duties and responsibilities:
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Responsible for implementing UMOM’s employment and job training
strategies to assist clients in obtaining and retaining sustainable income to
support ending their experience of homelessness. The Workforce
Development Specialist will support case managers in providing direct
employment services and accessing resources.
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Workforce Development Services Model
Goal
Target Population
Components of Model
Expected Outcomes
To support all UMOM participants
in achieving and maintaining
quality, sustainable employment
while building long-term skills in
order to improve housing stability
and quality of life.
Participants exhibiting the following
characteristics are most suitable for
UMOM’s Workforce Development
programming:
1. Current UMOM Client
2. Able to obtain legal employment
3. Are unemployed, under-employed,
or maintaining employment
4. Direct 1:1 Services targeted to
high-needs clients
1. Case Manager Support
a. Employment Assessment, Plan, & Referral – Support the consistent
completion and documentation by CMs within first 30 days of the
employment assessment, plan, and evaluation of resumes, interview-ready
skills, and job search skills. Work with CMs to identify high-needs
participants for referrals to directly work with workforce specialists.
b. Resource Connections – Ensure CMs are provided with all the information
they need to successfully connect their participants with appropriate third-
party resources such as education and certifications, job openings, and
WFD workshops.
c. Ongoing Support to Participants -- Support CMs by providing the skills
training and information necessary to support their clients in maintaining
their earned income and connections to ongoing education and career
opportunities in the community.
2. Partnership Development– Pursue targeted partnerships to meet the needs
of participants in training, certification, education, and career support.
a. Match resources to participant needs
b. Hold job fairs and employer events to connect participants with viable job
offerings.
3. Job Readiness: Skill Building & Search
a. Job Readiness series - Provide custom, engaging content to support
participants in preparing for employment.
b. Provide workshops targeted to specific participant needs
c. Connect participants to third party partnerships that support job readiness
and search skill building
4. Employment Center – Operate Employment center as a resource hub for
participants with computer access and light-touch support.
5. 1:1 Intensive Assessment and Career Plan Development – Increased level
of direct support provided to participants with high barriers to engagement
and/or employment.
a. Individualized employment assessment, planning, and referrals.
b. Maintain consistent follow-up with program participant, in coordination
with CM, until participant gains employment.
Short-Term Outcomes
(30 days into programming)
•
Developed Employment Plan
•
Job Search & Document Ready
(resume, interview, effective
search)
Intermediate-Term Outcomes
(At program exit)
•
Gained skills to find employment
•
Exit with employment
•
Wages received by participants
support their tenancy plan
Long-Term Outcomes
(1+ years after exit)
•
Client Stability
o
Maintained earned income
o
Maintained or increase wage
o
Retention and utilization of job
readiness skills
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References
Maricopa Regional Continuum of Care. (2020). 2020 Point-in-Time (PIT) Count Report.
https://www.azmag.gov/Portals/0/Documents/MagContent/PIT-Count-Report-2020.pdf?ver=2020-07-27-
155257-657,
McFarling, U. (2021, March 11). The uncounted: People who are homeless are invisible victims of COVID-19. Stat
News. https://www.statnews.com/2021/03/11/the-uncounted-people-who-are-homeless-are-invisible-
victims-of-covid-19/.
The Atlantic. (2021, March 7). The COVID Tracking Project – The COVID Racial Data Tracker.
https://covidtracking.com/race.
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Position Description
Job Title:
Workforce
Development
Coordinator
Supervisor:
Workforce
Development
Manager
Classification:
Exempt
Salary Range:
$44,000 - $47,000 (DOE)
About UMOM New Day Centers:
Founded in 1964, UMOM is Arizona’s largest provider of services for families experiencing
homelessness. Our mission is to prevent and end homelessness using innovative strategies and
housing solutions that meet the unique needs of each family and individual. With an annual operating
budget of 22 million dollars, UMOM provides shelter, housing, and supportive services to youth,
families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over
12,000 unique individuals across all our services annually, including those families receiving support at
the Family Housing Hub.
Position Description
We are seeking a professional, charismatic, and motivated individual to join the UMOM team as the
Workforce Development Coordinator (WDC). At UMOM we believe that housing + income ends
homelessness. The WDC is responsible for integrating UMOM’s employment and job training strategies
to assist clients with successfully rebuilding their self-sufficiency. The WDC provides day to day
operational oversight of UMOM’s Employment Center. This position is also responsible for
implementing best practices in workforce development in alignment with our housing and income-
based initiatives for ending homelessness. This position is responsible for the direct supervision of the
Workforce Development Specialists.
Essential Duties and Responsibilities:
Program Management
1. Oversee the day-to-day operations of UMOM’s New Day Employment Center including on-site
employment support for clients from all programs, resource distribution, and employment-based
workshops.
2. Supervise staff; including training, direction of work, appraisal of productivity and efficiency,
delivery of feedback and coaching, and disciplinary action, if required.
SERIAL# 220151-RFP
UMOM – Maricopa County Workforce Development Job Seeker Initiative
page 23
3. Serve as an ambassador of UMOM’s workforce development strategy by supporting the
regular implementation of employment services by program case managers. This includes
training and supporting case managers to establish a time-sensitive employment/income
plan that is integrated with a client’s housing plan.
4. Connect case managers and clients with the resources necessary to support client’s
successfully obtaining and maintaining employment.
Data-Driven & Outcomes-Oriented Approach to Impact
5. Promote a data-driven and outcomes-based culture. Assist UMOM’s senior leadership in
establishing, overseeing, and tracking quality indicators for employment and job training
programs. Programs should consistently demonstrate effectiveness and efficiency.
6. Focus on achieving agency outcomes for earned income, positive participant experience,
data quality, and program efficiency.
7. Provide reports, summaries, and documentation as needed.
Qualification and Competency Requirements:
Experience and Education:
•
Bachelor’s degree required, ideally in a related field.
•
Minimum 3 years of professional experience, with at least 2 years of experience in relevant roles
(e.g. social services, homeless services, non-profits, workforce development, operations
management, and/or community-based positions).
•
2 years of supervisory experience preferred.
•
Knowledge of non-profit/social sector; experience working with underserved or disadvantaged
populations is preferred.
•
Knowledge of programming related to workforce development and/or wellness is a plus.
•
Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse
opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven and
outcomes-focused organization.
Computer skills:
•
Computer literacy required, including, proficient in Windows operating system, Microsoft
Outlook & Excel, web navigation, typing and text editing, and the ability to learn new
software navigation.
Compliance:
•
Valid Level One Fingerprint Clearance Card or the ability to obtain one
•
Valid AZ driver’s license and a driving record that falls within UMOM’s policy
•
Vehicle insurance in accordance with UMOM driving policy.
SERIAL# 220151-RFP
UMOM – Maricopa County Workforce Development Job Seeker Initiative
page 24
Additional Attributes:
•
High level of attention to detail and ability to multitask
•
Ability to exercise excellent independent judgment and ownership of decisions
•
Ability to work independently and self-manage to achieve goals while being a strong team player
•
Ability to organize, meet deadlines and prioritize appropriately
•
Excellent communication skills (both interpersonal and written)
•
Willingness to embrace and actively support UMOM’s core values
Other:
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Position Description
Effective: 1/12/2020
Job Title:
Workforce
Development
Specialist
Supervisor:
Workforce
Development Coordinator Status:
Exempt
Salary Range:
$36,000 - $40,000 (DOE)
About UMOM New Day Centers:
Founded in 1964, UMOM is Arizona’s largest provider of services for families experiencing
homelessness. Our mission is to prevent and end homelessness using innovative strategies and
housing solutions that meet the unique needs of each family and individual. With an annual operating
budget of 22 million dollars, UMOM provides shelter, housing, and supportive services to youth,
families, and individuals experiencing homelessness in Maricopa County. UMOM serves just over
12,000 unique individuals across all our services annually, including those families receiving support at
the Family Housing Hub.
Position Description:
We are seeking a professional, charismatic, and motivated individual to join the UMOM team as a
Workforce Development Specialist. At UMOM we believe that housing + income ends homelessness.
The Workforce Development Specialist (WDS) is responsible for implementing UMOM’s employment
and job training strategies to assist clients in obtaining and retaining sustainable income to support
ending their experience of homelessness. The WDS will support case managers in providing direct
employment services and accessing resources.
Essential Duties and Responsibilities:
Employment Services
•
Serve as an ambassador of UMOM’s workforce development strategy by supporting the
regular implementation of employment services by program case managers. This includes
training and supporting case managers to establish a time-sensitive employment/income
plan that is integrated with a client’s housing plan.
•
Thoroughly assess client’s unique need while identifying and strategizing around barriers to long-
term success.
•
Assist clients in co-creating an employment plan to be able to achieve sustainable income
based on their unique needs and circumstances and regularly meet to discuss and review
Position Description
Effective: 1/12/2020
progress.
•
Meet regularly and consistently with clients to hold structured, intentional conversations
focused on the skill-building necessary to obtain and retain employment.
•
Facilitate employment readiness workshops such as resume writing, mock interviewing,
and financial literacy for UMOM clients.
•
Attend program case conferences to support case managers in addressing the unique
needs of clients experiencing employment-related issues.
Employer and External Stakeholder Engagement
•
Provide retention services for clients who obtain employment at regular appointed intervals to
address potential issues in maintaining employment.
•
Coordinate and facilitate weekly and bi-monthly hiring events, including prioritizing
employers that are the most appropriate fit for UMOM’s clients.
•
Establish and nurture relationships with public and private employers to develop direct job
placement opportunities for participants.
Documentation and Reporting
•
Document all client contact in UMOM’s internal database, Efforts to Outcomes (ETO) within 72
hours.
•
Create and maintain training curriculum and instructional material.
•
Support program staff in the completion of accurate employment documentation in ETO,
addressing discrepancies ongoing.
SERIAL # 220151-RFP
Qualifications and Competency Requirements:
Experience and Education:
•
Bachelor’s degree required, ideally in a related field.
•
Minimum 1-year experience working with at-risk populations and/or case management required.
•
Ability to work flexible hours, including occasional night and weekend shifts as needed.
•
Experience in and passion for workforce development, employment services, and vocational training,
strongly preferred.
•
Knowledge of non-profit sector; experience working with underserved or disadvantaged populations
is preferred.
•
Knowledge of the local publicly funded workforce development system is a plus.
•
Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse
opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven
organization.
Computer Skills:
•
Basic computer literacy required, including, proficient in Windows operating system, Microsoft
Outlook, web navigation, typing and text editing, and the ability to learn new software navigation.
Compliance:
•
Valid Level One Fingerprint Clearance Card or the ability to obtain one
•
Valid AZ driver’s license and a driving record that falls within UMOM’s policy
•
Vehicle insurance in accordance with UMOM driving policy
Additional Attributes
•
High level of attention to detail and ability to multitask
•
Ability to exercise excellent independent judgment and ownership of decisions
•
Ability to work independently and self-manage to achieve goals while being a strong team player
•
Ability to organize, meet deadlines and prioritize appropriately
•
Willingness to embrace and actively support UMOM’s core values
Other:
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Position Description
Effective: 1/12/2020