PowerPoint Presentation

Code Compliance
History and Workload from 2019 to 2025

Staffing and Structure Changes
2
Code staffing: 18 team 
members, including 14 
inspectors, 3 focused on 
the proactive program
2019
Code moves from 
Development Services 
Department to a Division 
in the City Manager’s 
Office
2020
Code staff was reduced 
to 17 team members, 
including 12 code 
inspectors
2021
Code staff was increased 
to 22 team members 
including 17 inspectors
2023
Code staff was 
increased to 24 team 
members, including 17 
inspectors
2024

Code System Changes
3
Hansen is the code 
case management 
software
2019
GlendaleOne is 
implemented, proactive 
cases stay in Hansen
2020
Proactive cases move 
to GlendaleOne
2021
Senior Inspectors added 
SmartGov to their tools
The Quick Capture tool 
was created to track 
inspections that did not 
result in a case
2023
Proactive cases move 
to Clariti
2024
Proactive cases move 
back to GlendaleOne
2026
New case management 
software anticipated
2027

Code Function Changes
4
Added 
Saturday 
Inspections
2018
12 grids were 
created to align 
work
2023
Senior 
Inspectors 
began group 
home 
inspections
5/2023
Began business 
license 
inspections for 
Tax & License
3/2023
Added Non-
case Property 
Inspections
2/2023
Reduced the 
number Code cases 
that can be 
submitted via 
GlendaleOne from 
5 to 2
2024
Restructured 
the grid 
inspection 
model, from 
12 to 9 grids
8/2025
3 territories 
were created 
for complaint-
specific 
inspections
8/2025

5

2025 Properties with 
Violations
6
•45644 parcels in Glendale
•7189 properties had violations
•16% of the parcels in Glendale had 
a violation in 2025

Percent Proactive
7

8
• There are nine 
inspectors that are 
now assigned to be 
fully proactive, but 
they are still working 
through closing out 
their complaint-based 
cases
Proactive Inspectors Workload
Proactive
Complaint
295
198
59.84%
40.16%

Complaints/Proactive by 
Council District
9

Violations by Council District
10

Inspections
11

12

13

Questions
14