MOU with City of Phoenix

City of Glendale — Regular Meeting (2026-02-24)

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Memorandum of Understanding 
Phoenix Fire Department & Glendale Fire Department 
Page I of! 
MEMORANDUM OF UNDERSTANDING 
Between the Phoenix Fire Department (PFD) & Glendale Fire Department (GFD) 
Purpose: 
•
This MOU reflects the mutual interest of PFD and GFD to maintain a close working relationship in
our mutual aid system to continue to provide the highest level of emergency medical service and
customer service to the citizens of the City of Phoenix and the City of Glendale by granting both
fire departments Knox eKey access across City boundaries.
•
This MOU will ensure both Cities have identical auditing and securement systems in place to
protect the residents and business owners of the city they reside in.
Shared Knox Product Communications: 
•
The GFD must have KeySecure units to secure their Knox eKeys for response units with the
exclusion of inspection and administrative staff.
•
Every user must have a unique assigned pin to remove the Knox eKey from the Knox KeySecure
Device.
•
The GFD must have a requirement for a lock code to be put into the Knox eKey to render it active
to unlock the desired eCore Knox box.
•
The GFD, when requested by the PFD, must provide a copy of their KnoxConnect Event Log of a
specific Knox eKey used on a City of Phoenix Knox box within 48 hours. This information should
include the user, the time the Knox box was opened, the time the Knox box was closed, and any
other relevant information relating to the access of the box at the time of question.
•
The PFD, when requested by the GFD, must provide a copy of their KnoxConnect Event Log of a
specific Knox eKey used on a City of Glendale Knox box within 48 hours. This information should
include the user, the time the Knox box was opened, the time the Knox box was closed, and any
other relevant information relating to the access of the box at the time of question.
Knox Product Manager Contact Information: 
Glendale Fire Department 
Contact Name: Chuck Jenkins/ Eric Keppler 
Position: Fire Marshal/ Resource 
Cell Phone Number: 623.695.6056 / 602.614.3402 
Office Phone Number: 623-930-4421 / 623-930-4411 
Email: cfjenkins@glendaleaz.com / ekeppler@glendaleaz.com 
Address: 11550 W. Glendale Ave. Glendale, AZ 85307 
Phoenix Fire Department 
Contact Name: Blake Trivison 
Position: Fire Prevention Captain 
Cell Phone Number: 602-705-5954 
Office Phone Number: 602-262-6771 
Email: PFD.KNOX@phoenix.gov 
Address: 150 South 12th Street 
Phoenix, Arizona 85034

ATTEST: 
_______________________________________ 
Julie K. Bower, City Clerk 
 
(SEAL) 
APPROVED AS TO FORM: 
______________________________________ 
Michael D. Bailey, City Attorney 
Memorandum of Understanding