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Bulk Trash Performance Audit 04/14/2026 Background 2 Moss Adams – performance audit on city’s bulk trash program • October 1, 2024 - March 19, 2025 Moss Adams Audit 3 •Finding: Schedule Inefficiencies • Recommendations: » Rebalance Sections » Appointment-Based Collections •Finding: Changes to Program Rules • Recommendations: » Amend Set out Day » Implement Pile Size » Increase Enforcement Fee Audit Recommendation: Rebalance Sections 4 •Section Sizes – Number of homes – Amount of Participation – Distance from yard and landfill •New Homes •Define Collection Areas Status: Completed Audit Recommendation: Appointment-based Collection 5 Audit Concerns: – Highly variable tonnage: creates variable staffing needs – Inefficient collection practices Benefits: – Increased efficiency, maintain existing rate model – Improved customer experience – Reduce neighborhood blight – Maintain current sections and monthly service Staff Recommendation – Proceed with Appointment-based Collection Audit Recommendation: Set out Day 6 Current Conditions: • 4 days prior • Up to 7+ days at curb • Wind Blown Litter • Scavenging Staff Recommendation • Change to 2-days prior to collection Audit Recommendation: Bulk Trash Pile Size 7 Audit Concerns: •Route Inefficiencies –Unpredictable tonnage –Extended time to collect –Resident / Neighborhood safety • Staff Recommendation – 10’ long x 6’ wide x 6’ tall Audit Recommendation: Enforcement Concerns 8 Audit Concerns: – Enforcement ineffective due to low fees – Lack of written internal process for assessing fees Benefits: – Increased compliance – Reduce neighborhood blight Staff Recommendation – Increase fees – Develop SOP’s Staff Recommendation 9 • Proceed with Scheduled Appointment Collection • Code Revisions – CH. 18 – Amend Set out to 2-days – Amend Pile Size Limit – Increase fee for code violations Discussion/Consensus 10