PowerPoint Presentation

City of Glendale — Regular Meeting (2026-04-14)

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Bulk Trash Performance 
Audit
04/14/2026

Background
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Moss Adams – performance audit on city’s bulk 
trash program
• October 1, 2024 - March 19, 2025

Moss Adams Audit
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•Finding: Schedule Inefficiencies
• Recommendations:
» Rebalance Sections
» Appointment-Based Collections
•Finding: Changes to Program Rules
• Recommendations:
» Amend Set out Day 
» Implement Pile Size 
» Increase Enforcement Fee

Audit Recommendation: 
Rebalance Sections
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•Section Sizes
– Number of homes
– Amount of Participation
– Distance from yard and 
landfill
•New Homes 
•Define Collection Areas
Status: Completed

Audit Recommendation: 
Appointment-based Collection
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Audit Concerns:
– Highly variable tonnage: creates variable staffing needs
– Inefficient collection practices 
Benefits:
– Increased efficiency, maintain existing rate model
– Improved customer experience
– Reduce neighborhood blight 
– Maintain current sections and monthly service
Staff Recommendation 
– Proceed with Appointment-based Collection

Audit Recommendation: Set 
out Day
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Current Conditions:
• 4 days prior
• Up to 7+ days at curb
• Wind Blown Litter
• Scavenging
Staff Recommendation
• Change to 2-days prior to 
collection

Audit Recommendation: Bulk 
Trash Pile Size
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Audit Concerns:
•Route Inefficiencies
–Unpredictable tonnage 
–Extended time to collect
–Resident / Neighborhood 
safety
• Staff Recommendation – 
10’ long x 6’ wide x 6’ tall

Audit Recommendation: 
Enforcement Concerns
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Audit Concerns:
– Enforcement ineffective due to low fees
– Lack of written internal process for assessing fees
Benefits:
– Increased compliance
– Reduce neighborhood blight 
Staff Recommendation 
– Increase fees
– Develop SOP’s

Staff Recommendation
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• Proceed with Scheduled Appointment Collection
• Code Revisions – CH. 18
– Amend Set out to 2-days
– Amend Pile Size Limit 
– Increase fee for code violations

Discussion/Consensus
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