Amendment 3 to Agreement with Idemia Identity & Security USA LLC
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01/28/2025
C24-0035-3
AMENDMENT NO. 3
LINKING AGREEMENT
(324000392, Contract No. C24-0035)
This Amendment No. 3 (“Amendment”) to the Linking Agreement (“Agreement”) is made this
______ day of ________, 2026, (“Effective Date”), by and between the City of Glendale, an Arizona
municipal corporation (“City”) and Idemia Identity & Security USA LLC, a Delaware limited liability
company, authorized to do business in Arizona (“Contractor”).
RECITALS
A.
City and Idemia Identity & Security USA LLC (“Contractor”) previously entered into a
Linking Agreement, Contract No. C24-0035, dated January 10, 2024 (“Agreement”); and
B.
The Agreement was in effect until October 31, 2025.
C.
City and Contractor previously entered into Amendment No. 1, increasing the compensation
by $41,300 for a new not to exceed amount of $79,592; and
D.
The State of Arizona Contract No. CTR04004 allows its coopeative use by other governmental
agencies including the City. The master contract end date has been extended and will expire
April 30, 2026; and
E.
City and Contractor previously entered into Amendment No. 2, increasing the compensation
by $10,000 for a new not to exceed amount of $89,592 likewise extending the Agreement to
April 30, 2026; and
F.
The State of Arizona Contract No. CTR040047 contract end date has been further extended
and will expire June 30, 2027; and
G.
City and Contractor wish to modify and amend the Agreement subject to and strictly in
accordance with the terms of this Amendment.
AGREEMENT
In consideration of the mutual promises set forth herein and other good and valuable consideration,
the receipt and sufficiency of which are hereby acknowledged, the City and Contractor hereby agree
as follows:
1.
Recitals. The recitals set forth above are not merely recitals but form an integral part of this
Amendment.
2.
Term. The term of the Agreement is extended for a one-year period from May 1, 2026
through June 30, 2027, unless otherwise terminated or canceled as provided by the Agreement.
All other provisions of the Agreement except as set forth in this Amendment shall remain in
their entirety.
3.
Scope of Work. Contractor shall provided services identified in the renewal quote and
attached as Exhibit B.
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01/28/2025
Compensation. The total purchase price for services purchased under this agreement shall
be increased by twenty-nine thousand six hundred eighty-seven dollars ($29,687.00) for a new
not-to-exceed amount of one-hundred eighteen thousand two-hundred seventy-nine dollars,
($11 ,279.00).
Insurance Certificate. Current certificate will expire on April 30, 2026. A new insurance
certificate must be provided prior to this date to the Finance Director and the Contract
Administrator in order for this Agreement to remain in effect.
Non-discrimination. Contractor must not discriminate against any employee or applicant
for employment on the basis of race, color, religion, sex, national origin, age, marital status,
sexual orientation, gender identity or expression, genetic characteristics, familial status, U.S.
military veteran status or any disability. Contractor will require any Sub-contractor to be bound
to the same requirements as stated within this section. Contractor, and on behalf of any
subcontractors, warrants compliance with this section.
No Boycott of Israel. To the extent A.R.S § 35-393 through § 35-393.03 are applicable, the
parties hereby certify that they are not currently engaged in, and agree for the duration of the
Agreement to not engage in, a boycott of goods or services from Israel, as that term is defined
in A.R.S § 35-393.
Uyghur Forced Labor Prevention Act (UFLPA). Contractor certifies that it does not
currently, and during the term of this Agreement, will not use:
the forced labor of ethnic Uyghurs in the People’s Republic of China;
any goods or services produced by the forced labor of ethnic Uyghurs in the People’s
Republic of China; and
any contractors, subcontractors or suppliers that use the forced labor or any goods or
services produced by the forced labor of ethnic Uyghurs in the People’s Republic of
China.
Attestation of PCI Compliance. When applicable, the Contractor will provide the City
annually with a Payment Card Industry Data Security Standard (PCI DSS) attestation of
compliance certificate signed by an officer of Contractor with oversight responsibility.
Ratification of Agreement. City and Contractor hereby agree that except as expressly
provided herein, the provisions of the Agreement shall be, and remain in full force and effect
and that if any provision of this Amendment conflicts with the Agreement, then the provisions
of this Amendment shall prevail.
[Signatures on the following page.]
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01/28/2025
CITY OF GLENDALE, an Arizona
municipal corporation
___________________________________
Patrick S. Banger, City Manager
ATTEST:
____________________________________
Julie K. Bower, City Clerk (SEAL)
APPROVED AS TO FORM:
____________________________________
Michael D. Bailey, City Attorney
Idemia Identity & Security USA LLC
a Delaware limited liability company
By:
Christian Henry
Its:
Sr. VP, Client Success
1
AMENDMENT No. 8
to
State of Arizona State Procurement Office CTR040047
Pursuant to Ariz. Admin. Code § R2-7-E303 - Competition Impracticable Procurements, this
Amendment (³Amendment No. 8´) to the State of Arizona State Procurement Office Contract No.
CTR040047 by and between Idemia Identity & Security USA LLC (hereafter ³Idemia´) and State of Arizona
Procurement Office (³AZ SPO´) (the ³Agreement´) is entered into as of the day of October, 2025 (the
³Effective Date´).
Recitals
WHEREAS, the Parties previously entered into the Agreement on November 1, 2018; and
WHEREAS, the Parties hereby agree to amend the terms of the Agreement in accordance with terms
provided herein.
NOW, THEREFORE, the parties agree as follows:
A.
AMENDED SECTION.
Pursuant to R2-7-E303. Competition Impracticable Procurements, and in accordance with Section 2-C:
Special Terms and Conditions, Section 3.4 Signing of Contract Amendments and Section 5.1 Contract
Amendments of the Agreement, the Agreement is hereby amended as follows:
1. In accordance with the Special Terms and Conditions, Section 3.2, Contract Extensions, Idemia
and AZ State Procurement Office hereby agree to amend the term end date of the Agreement
(CTR040047), from October 31, 2025 to June 30, 2027.
2. AZ Department of Public Safety will execute a separate Task Order Amendment to govern term
and price, re: the use of the ABIS system. Any ABIS system migrations will be dependent on the
results of future competitive solicitation awards.
B.
EFFECT OF AMENDMENT.
Except as herein modified and amended, all the terms and conditions of the Agreement shall remain in full
force and effect, and the execution of this Amendment No. 8 shall in no event be deemed to constitute a waiver
of any right or claim of either of the Parties hereto. Unless otherwise specified, capitalized terms used herein
or incorporated by reference shall have the same definitions as those specified in the Agreement.
C.
COUNTERPARTS.
This Amendment No.8 may be executed in several counterparts, each of which when executed and delivered
shall constitute an original and all of which, when taken together, shall constitute one and the same agreement.
The signature of either of the Parties may be evidenced by an electronic (e.g., pdf) copy of this Amendment
No. 8 bearing such signature and transmitted to the other Party. Such signature shall be valid and binding as if
an original executed copy of this Amendment No. 8 has been delivered.
IN WITNESS WHEREOF, the Parties cause this Amendment No. 8 to be executed by their duly authorized
representatives.
**Signature page to follow on the next page**
EXHIBIT A
2
IDEMIA Identity & Security USA LLC
State of Arizona, Procurement Office
Signature:
Signature:
Name:___________________________
Title:
Date:
Name:
Title:
Date:
By Alison Coffey at 2:19 pm, Oct 30, 2025
Jim Atkins
Statewide Procurement Manager
10/31/2025
14 Crosby Dr., 2nd Flr.,
Bedford, MA 01730
Tel: (978) 215-2400
Reference: SA XXX
Page 1 of 5
IDEMIA
14 Crosby Dr., 2nd Flr., Bedford, MA 01730
Technical Help Desk (800) 734-6241
Email: AnaheimCSCenter@us.IDEMIA.com
www.IDEMIA.com
March 5, 2026
Anne Steinmetz
Glendale Police Department
6835 N. 57th Drive
Glendale, AZ 85301
Asteinmetz@glendaleaxz.com
(623) 930-3318
RE: Extension to Maintenance and Support Agreement # 004845-000
Dear Anne Steinmetz,
By means of this letter, IDEMIA
IDEMIA
hereby extends Glendale
Police Department Maintenance and Support Agreement for the period May 1, 2026, through June 30, 2027.
All terms and conditions of the original agreement shall remain in full force and effect.
Please indicate acceptance of this extension by signing in the acceptance block below and returning it to my
attention via Email at helen.bakkers@ps-idemia.com at your soonest convenience.
IDEMIA I&S appreciates the opportunity to present this quote, which will remain valid for 90 calendar
days from the quote date, after which availability and / or prices are subject to change.
If you have any questions or need further clarification, please contact me at (714) 575-2951 or e-mail
helen.bakkers@ps-idemia.com. Thank you in advance.
Thank you,
Helen Bakkers
Maintenance Agreement Specialist
IDEMIA Identity & Security USA LLC
Accepted by:
IDEMIA IDENTITY & SECURITY USA LLC
GLENDALE POLICE DEPARTMENT
Signed by:
Signed by:
Printed Name: Christian Henry
Printed Name:
Title: Sr. Vice President
Title:
Date:
March 5, 2026
Date:
Please note this is not an invoice. An invoice will be provided after receipt of the
signed document or purchase order.
Exhibit B
Reference: SA XXX
Page 2 of 5
IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730
Technical Help Desk (800) 734-
AnaheimCSCenter@us.IDEMIA.com
www.IDEMIA.com
Exhibit A: Description of Covered Products
MAINTENANCE AND SUPPORT AGREEMENT NO.
SA # 004845-000
CUSTOMER:
Glendale Police Department
The following table lists the Products under maintenance coverage:
Product
Description
Node
Qty
MorphoBIS
Workstation
MorphoBIS Workstation TEW/LEW, Win10
AZMBCGLN01
AZMBCGLN02
2
Printer
Monochrome Laser Printer MS823, Duplexer,
Tray, Printer Drawer (OC #82471)
NA
1
Printer
Color Laser Printer, Duplexer, Tray, Printer
Drawer (OC #82472)
NA
1
ADDITIONAL TERMS
END OF LIFE
IDEMIA develops, manufactures, licenses and offers high technology products and services. In the ordinary course of its
product development life cycle, IDEMIA will declare certain products as obsolete and end-of-
IDEMIA determines that a product is EOL, IDEMIA shall endeavor to provide its customer with at least twelve (12) months
advanced notice of the EOL date. Such notice shall include the planned last purchase order date and last shipment date for
the EOL product. At the time that IDEMIA provides its customers with such EOL notice, IDEMIA shall further endeavor to
provide its customer with notice of IDEMIA
service with the same or similar functionality to the EOL product. IDEMIA
period for any continued technical support of the EOL product. During any continued technical support period, IDEMIA will
continue to use commercially reasonable efforts to repair the EOL product based on availability of parts and availability of
trained technical support, however, IDEMIA does not warrant performance of the EOL product and IDEMIA will not prepare
any further updates or maintenance fixes for the EOL product.
PRICE INCREASE
Price Protection. On the Effective Date of each year during the Term, either Party may notify the other in writing of any
maintenance and support of the Products. After a Party has received such notice, if such Party does not accept any or all of
such price changes, IDEMIA and Customer shall negotiate in good faith for a period not to exceed ten (10) days. In the
absence of agreement regarding any proposed price changes, the prices shall remain unchanged pending resolution
pursuant the executive escalation. Any mutually agreed-upon change in the price for the Products will be documented in
writing signed by Customer and IDEMIA and will be implemented on the date agreed by the Parties.
Inflation Adjustment. The Services prices identified above shall be adjusted for inflation on an annual basis during the term
of this Agreement based upon the Consumer Price Index (CPI) appropriate for these Products and Services as of the
Effective Date of the parties Agreement.
Reference: SA XXX
Page 3 of 5
IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730
Technical Help Desk (800) 734-
AnaheimCSCenter@us.IDEMIA.com
www.IDEMIA.com
Exhibit B: Maintenance and Support Agreement - Number SA # 004845-000
This Support Plan is a Statement of Work that provides a description of the support to be performed.
1.
Services Provided. The Services provided are based on the Severity Levels as defined herein. Each Severity Level defines the
actions that will be taken by Seller for Response Time, Target Resolution Time, and Resolution Procedure for reported errors. Because of
the urgency involved, Response Times for Severity Levels 1 and 2 are based upon voice contact by Customer, as opposed to written contact
low.
Severity
Level
Definition
Response Time
Target Resolution
Time
1
Total System Failure - occurs when the System is not
functioning and there is no workaround; such as a Central
Server is down or when the workflow of an entire agency is
not functioning.
Telephone conference
within 1 hour of initial voice
notification
Resolve within 24 hours
of initial notification
2
Critical Failure - Critical process failure occurs when a crucial
element in the System that does not prohibit continuance of
basic operations is not functioning and there is usually no
suitable work-around. Note that this may not be applicable to
intermittent problems.
Telephone conference
within 3 Standard Business
Hours of initial voice
notification
Resolve within 7
Standard Business Days
of initial notification
3
Non-Critical Failure - Non-Critical part or component failure
occurs when a System component is not functioning, but the
System is still useable for its intended purpose, or there is a
reasonable workaround.
Telephone conference
within 6 Standard Business
Hours of initial notification
Resolve within 180 days
in a Seller-determined
Patch or Release.
4
Inconvenience - An inconvenience occurs when System causes
a minor disruption in the way tasks are performed but does not
stop workflow.
Telephone conference
within 2 Standard Business
Days of initial notification
may be in a future
Release.
5
Customer request for an enhancement to System functionality is
Determined by
Product Management.
Product Management, a
release date will be
provided with a fee
schedule, when
appropriate.
1.1
Reporting a Problem. Customer shall assign an initial Severity Level for each error reported, either verbally or in writing,
based upon the definitions listed above. Because of the urgency involved, Severity Level 1 or 2 problems must be reported verbally to the
Severity Level (up or down) of any Customer-
reported problem.
1.2
Seller Response. Seller will use best efforts to provide Customer with a resolution within the appropriate Target Resolution Time
and in accordance with the assigned Severity Level when Customer allows timely access to the System and Seller diagnostics indicate that
a Residual Error is present in the Software. Target Resolution Times may not apply if an error cannot be reproduced on a regular basis on
Seller may enable a detail error
capture/logging process to monitor the System. If Seller is unable to correct the reported Residual Error within the specified Target
Resolution Time, Seller will escalate its procedure and assign such personnel or designee to correct such Residual Error promptly. Should
Seller, in its sole discretion, determine that such Residual Error is not present in its Release, Seller will verify: (a) the Software operates in
conformity to the System Specifications, (b) the Software is being used in a manner for which it was intended or designed, and (c) the
Software is used only with approved hardware or software. The Target Resolution Time shall not commence until such time as the verification
procedures are completed.
1.3
Error Correction Status Report. Seller will provide verbal status reports on Severity Level 1 and 2 Residual Errors. Written status
reports on outstanding Residual Errors will be provided to System Administrator on a monthly basis.
2.
Customer Responsibility.
2.1
Customer is responsible for running any installed anti-virus software.
2.2
. Unless otherwise stated herein, Customer is responsible for any OS upgrades to its System.
Before installing any OS upgrade, Customer should contact Seller to verify that a given OS upgrade is appropriate.
3.
Seller Responsibility.
3.1
Anti-virus software
-virus, anti-worm,
or anti-
Seller will respond to any reported problem as an escalated support
call.
3.2
Customer Notifications. Seller shall provide access to (a) Field Changes; (b) Customer Alert Bulletins; and (c) hardware and firmware
updates, as released and if applicable.
3.3
Account Reviews. Seller shall provide annual account reviews to include (a) service history of site; (b) downtime analysis;
and (c) service trend analysis.
3.4
Remote Installation
Reference: SA XXX
Page 4 of 5
IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730
Technical Help Desk (800) 734-
AnaheimCSCenter@us.IDEMIA.com
www.IDEMIA.com
3.5
Software Release Compatibility
3.6
On-Site Correction
facilities. Seller shall decide whether on-site correction of any Residual Error is required and will take appropriate action.
4.
Compliance to Local, County, State and/or Federal Mandated Changes. (Applies to Software and interfaces to those Products)
Unless otherwise stated herein, compliance to local, county, state and/or federally mandated changes, including but not limited to IBR, UCR,
ECARS, NCIC and state interfaces are not part of the covered Services.
(The below listed terms are applicable only when the Maintenance and Support Agreement includes (a) Equipment which is shown on the
Description of Covered Products, Exhibit A to the Maintenance.)
5.
On-site Product Technical Support Services. Seller shall furnish labor and parts required due to normal wear to restore the
Equipment to good operating condition.
5.1
Seller Response. Seller will provide telephone and on-
processing facility, and Remote Site, defined as any site outside the Central Site, as shown in Support Plan Options and Pricing Worksheet.
5.2
gives Seller access to the Equipment before the end of the PPM, Seller shall extend a two (2) hour grace period beyond PPM at no
charge. Following this grace period, any additional on-
current rates for professional services.
Reference: SA XXX
Page 5 of 5
IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730
Technical Help Desk (800) 734-
AnaheimCSCenter@us.IDEMIA.com
www.IDEMIA.com
Maintenance and Support Agreement #
004845-000
Date
March 5, 2026
New Term Effective
Start
May 1, 2026
End
June 30, 2027
For support on covered products, please contact Technical Help Desk at (800) 734-6241
or email at: AnaheimCSCenter@us.idemia.com
STANDARD SUPPORT
Advantage Software Support
Telephone Response: 2 Hour
Standard Releases & Updates
Supplemental Releases & Updates
Remote Dial-In Analysis
Software Customer Alert Bulletins
8 a.m. 5 p.m. Monday to Friday PPM
Unlimited Telephone Support
Automatic Call Escalation
On-Site Hardware Support
8 a.m. 5 p.m. Monday to Friday PPM
Defective Parts Replacement
Hardware Service Reporting
Next Day PPM On-site Response
Escalation Support
Product Repair
Hardware Vendor Liaison
Hardware Customer Alert Bulletins
Equipment Inventory Detail Management
Parts Support
Parts Ordered & Shipped Next Business Day
Parts Customer Alert Bulletins
* If customer is providing their own on-site hardware support, the following applies:
Customer Orders & Replaces Parts
Telephone Technical Support for Parts Replacement Available
GRAND TOTAL*:
$ 29,687.00
*Exclusive of taxes if applicable
PLEASE PROVIDE A COPY OF YOUR CURRENT TAX EXEMPTION CERTIFICATE (if applicable)
Please note this is not an invoice. An invoice will be provided after receipt of the signed document.
Exhibit C: Support Plan Options and Pricing Worksheet