PowerPoint Presentation (Added 05/08/2026)*

Community Risk Reduction (CRR) 
Expansion 
May 12, 2026 City Council Workshop 
Presented by:
Michael O'Neill, Deputy Fire Chief
Trilese DiLeo, Human Services Grants Administrator

Agenda
2
1. Team Function and Operations
2. Identified Unmet Community Need
3. Program Expansion
4. Impact

3
CRR Structure

The Community Risk Reduction Team
4
•
(1) Community Risk Reduction Deputy Chief
– Division and budget oversight
•
(2) Community Risk Reduction Captain
– Supervisory and program management
•
(3) Crisis Intervention Specialists
– Response in the field
– Oversee social work interns
•
(4) Community Risk Reduction Manager
– Community education

CRR Division and Team Function
5
• The 'The Five "Es" of Community Risk Reduction
– Emergency Response, Education, Enforcement, Engineering, Economic Incentive
• "Getting to the incident before it happens."
• Community Risk Assessment, Community Education, Community 
Assistance
• *Expansion of Services*
– Respond to mental health, social service, substance use and other emergencies in 
the field
– Follow-up case management and referrals
– Preventative education

6
Current Unmet Need
• Fire responded to an average 
of 590 overdoses per year 
since 2021
• Overdoses have declined 
across the U.S. but have 
stagnated in Arizona

7
Current Unmet Need
• Presence of opioids in 
nonfatal overdoses persists
• 2 out of 3 nonfatal 
overdoses in Glendale 
involve opioids

8
Current Unmet Need
*This total does not include 
individuals who left the scene 
prior to engagement, incidents 
where 9-1-1 was not contacted, 
or calls responded to by fire units 
from neighboring jurisdictions.

Current Unmet Need
9
• Opioid overdose rates persistently high compared to 
national rates
• Addition of overdose-related responses significantly 
increases caseloads
• Current education focused on fire and life safety and 
injury prevention

Expansion
10
• Add 2 new temporary contract positions
– (1) Crisis Intervention Specialist
– (1) Community Risk Reduction Specialist
•
Purchase 2 vehicles
•
Continuing education, uniforms
•
Two-year pilot $500K using Opioid Settlement Funds

New Staff Assignments
11
• Crisis Intervention Specialist
– Provide direct community assistance and crisis response
– Supervise up to 2 Master Level Social Worker Interns
– Increased backend case management
• Community Risk Reduction Specialist
– Targeted community-based education; develop/implement new 
opioid curriculum

Program Impact
12
• Reduction in opioid-related overdoses
• Increases community response
– Expansion from 5 to 7 day in-field response
– Ability to take on additional social work interns
– Additional case management
• Prevention focused community education
• Increases interdepartmental collaboration