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Community Services Department Impact June 9, 2026 City Council Workshop Kimberly Hall, Director Dawn Ferro, Deputy Director Matthew Hess, Deputy Director Michelle Yates, Deputy Director Department Overview 2 Mission Statement We build community through impactful services. Vision Statement We are the national model for innovative community services. 3 But what do we really do? Human Services Community Programs Library Services Human Services 5,000 Served Annually Community Programs 6,000 Served Annually Library Services 500,000 Visits Annually System of Care Center 4 5 Community Programs Division 6 Home Repair Programs Glendale Housing Authority 7 Community Action Program (CAP) 8 9 Human Services Grants Division 10 Recent Affordable Rental Units Homelessness Response 11 HOPE Strategy 12 Workforce Development 13 Library Programs 14 Library Signature Programs 15 Library Statistics 16 Library Services 17 Library Resources 18 Library Support & Technology 19 Overall impact 20 21 Questions?