Project Narrative

City of Glendale — Regular Meeting (2024-09-26)

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Conditional Use Permit 
Home Occupation Class II 
 
for Aaron and Rebecca Morrison 
Cool Pools Service & Repair 
5235 W. Paradise Lane 
Application Number: CUP22-08 
 
 
Prepared for: 
Aaron & Rebecca Morrison 
Prepared by: 
Earl & Curley, P.C. 
3101 N. Central Avenue, Suite 1000 
Phoenix, Arizona 85012 
 
 
 
Prepared: July 28, 2022 
Revised: August 26, 2024 
Morrison Cool Pools
CUP22-08
August 26, 2024

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Project Summary 
 
 
Our firm represents Aaron and Rebecca Morrison, 
property owners at 5235 W. Paradise Lane who 
seek a Conditional Use Permit (“C.U.P.”) for a 
Home Occupation Class II use for their small pool 
service company. The Morrisons’ home is located 
at the southeast corner of Paradise Lane and 53rd 
Avenue (APN: 231-01-040). The Morrisons seek to 
obtain a C.U.P. to utilize a portion of their 
residential property for their home-based business. 
The home occupation use is located within the 
existing freestanding accessory building located 
behind the primary house. This use has been 
operating at this location for seven years without 
incident, and this C.U.P. would bring the existing 
use into proper compliance. 
 
 
The home-based business consists of Aaron and Rebecca within the accessory structure 
running the office component. Beyond that, a select group of employees who function as 
technicians come to the property in the morning to process minor paperwork, pick up 
parts for their routes, and then head out in the field for the rest of the day. No customers 
come to the property. Deliveries to the property are infrequent and do not exceed what is 
the norm these days for typical residential properties. The home occupation is minor 
and will not detract from the residential character of the neighborhood—nor has it for its 
seven years of operation at the property.

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The subject property is .8 net acres (35,097 square feet) in size, is a corner lot with two 
street frontages (Paradise Lane and 53rd Avenue), and backs to an alley/bridle trail. 
According to the City of Glendale’s Roadway Classifications Map, the roadway onto 
which the home fronts (Paradise Lane) is classified as a “Collector” roadway. Currently 
there are two existing structures on the property. The backyard is fully enclosed by a 
block wall and mature landscaping. The property is zoned SR-30, which permits “Home 
Occupation Class II” subject to securing a C.U.P. 
 
We believe this C.U.P. for a Home Occupation Class II is compatible with the area and 
does not negatively impact the neighborhood. The business is quiet and is almost entirely 
out of sight and out of mind for the community. 
 
 
Background of Cool Pools Service & Repair 
 
 
This family business is known as Cool Pools Service & Repairs, and it is a pool 
maintenance & repair business. This family-owned business has been in existence since 
2006, almost 18 years, and has been operating at this property for seven years. 
Dedicated, honest, and quality work with fair pricing continues to bring them supportive 
customers and has allowed them to stay in business. Aaron and Rebecca are the 
owners and are the only individuals who work from the property, where they do simple 
office work (i.e., fielding calls, scheduling appointments, etc.). They currently have 
fourteen employees who work in the field as technicians.

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View of front of 
house from 
Paradise Lane. 
View of front and 
side of house from 
53rd Avenue. 
Looking southeast. 
View of side yard 
from 53rd Avenue. 
Looking east. 
 
Conditional Use Permit Request 
 
 
Characteristics of Use 
 
The property owners have and will continue to maintain the residential look and feel from 
the adjacent streets (see below photos). As customers never come to the site, there is no 
reason to deviate from this aesthetic or to locate signage or any other indicator of the 
business.

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The Morrisons are parking vehicles associated with the business on a dustproof portion of 
the backyard, which is behind the wall and screened away from the neighborhood. 
 
The ordinance sets forth three criteria, which determine if a Home Occupation Class II 
CUP is required. Here, the analysis under the first two criteria explain the need for the 
Class II CUP, which is the intent of this application. 
 
Below we have provided the City with additional background about the nature of the 
proposed home occupation, under each of the three criteria for a Home Occupation 
Class II.   
 
1. Is conducted entirely from within the principal residence with no activity or storage in 
the garage or other accessory buildings, or in other outdoor areas; 
 
The accessory building is approximately 3,500 square feet in size and located in the 
rear yard adjacent to 53rd Avenue. Half of this building is used for the home-based 
business. This space is broken up into small offices, a meeting room, and a storage 
area. This building already exists. Moreover, as the aerial below demonstrates, these 
types of detached structures are common in the immediate surroundings (see the yellow 
boxes around the accessory structures on neighboring properties).

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2. Is conducted only by a resident or residents of the dwelling unit (no employees other 
than the family), no outside employees visit the site; 
 
Currently, there are a total of sixteen employees, including Aaron and Rebecca 
Morrison. The employees for this family-owned business can be broken into two types: 
(1) office/clerical and (2) technicians/repairmen. The office clerical employees consist of 
Aaron and Rebecca. Aaron and Rebecca remain in the office all day, Monday through 
Friday, from 6:00 a.m. to 6:00 p.m. Their main responsibilities include office 
administrative work, answering phones, paperwork, billing, setting up work orders, and 
assisting customers over the phone. No customers come to the site. 
 
The other fourteen employees are the technicians. These team members momentarily 
come to the office in the mornings, entering through the back RV gate that opens onto the 
alley behind the house. The technicians arrive on a staggered basis over a 2.5 hour 
window, between 5:30 am and 8:00 am. This staggered arrival means that the use is not 
noticeable to any average observer, especially since those vehicles disappear behind 
the backyard wall and mature landscaping.  
 
This staggered arrival is a substantial mitigating factor in this case that would not even 
be present with a more typical home occupation like dance lessons at someone’s 
house. In those instances, a group of parents, each with their own vehicle, often line the 
street as they wait to pick up their children after the dance class finishes. Day care 
would be similar, with parents generally arriving near the same time to drop off in the 
morning and pick up in the afternoon. Here, the technicians’ arrival is spread out over 
the course of 2.5 hours.  
 
Additionally, the team members who arrive on this staggered basis are only on-site for a 
brief period to get their work orders for the day, process paperwork and load their work 
vehicle with parts for the day. The technicians’ time on site takes about 30 to 45 
minutes, but occasionally it could last up to an hour.  
 
Some of the technicians come to the office in their personal vehicles and park those 
personal vehicles in the backyard, behind the wall and landscaping, and then use a 
company vehicle to go off-site to perform their work during the day.  
 
After they finish their routes for the day, only about half of the technicians need to return 
to the site to retrieve their personal vehicle. And they do so, again, on a staggered basis 
as they each finish their daily route. This occurs between 12:30pm and 6:00pm, but 
mostly between 12:30pm and 3:30pm. The other half of the technicians do not return to 
the site in the afternoon because they simply drive home in the company truck they 
used for their route.  
 
The screening for the vehicles parked in the backyard is aided by the grade difference 
between the street and the property. As seen in the photo below, the property is higher 
than the street, which means the site has excellent screening. The vehicles in the 
backyard will be out of sight, out of mind.

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Unless there are multiple technicians in the back at once, the instruction to the 
technicians is to close the gate behind them while on site and after they leave, to limit 
views into the backyard. 
 
The dust-proof parking area is large enough to fit 14 vehicles. Therefore, the Morrisons 
agree to stipulate that no more than 14 vehicles will be permitted to be parked in the 
backyard and no vehicles associated with the use will be permitted to park on the public 
street.  
 
Beyond those vehicles, only one additional unmarked work truck (i.e., no logo or 
branding) would be parked in the main house driveway. This appearance is perfectly 
consistent with typical residential uses because many homeowners drive work trucks of 
this type and park them in their driveways. 
 
Based on the above, although employees come to the site, their presence and activity is 
not readily apparent and will not detract from the residential character of the 
neighborhood. 
 
All technician vehicles will be parked in the backyard, screened behind the existing walls

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and mature landscaped hedge. There will be sufficient dust-proofed parking areas in the 
backyard to accommodate all vehicles and all associated maneuvering. This is identified 
in the aerial below, and it is more technically shown in the site plan at the bottom of the 
page. The key is that no technician parking will occur on the street or in a location 
visible to the public.  
 
 
 
 
 
 
 
 
 
3. Does not have any customer traffic or more than one (1) commercial delivery vehicle 
a day coming to the residence related to the home occupation.

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Customers do not come to the site. New customers can register for new services or 
repairs via the internet or phone calls. As discussed above, the employees come to the 
office in the morning and approximately half of the technicians return after their work 
schedule has been completed. Except for the admin work in the home office, and the 
route and supply pick up in the mornings, all the work of this home occupation occurs 
off-site, with technicians servicing and repairing residential pools across the Valley. 
 
As for deliveries, there are only up to 3 UPS type deliveries per week and those are 
typically delivered to the house. This frequency is entirely consistent with a typical 
residential property in today’s era of at-home deliveries from online retailers. 
 
Compliance with Conditional Use Permit findings 
 
 
The City’s Zoning Ordinance states that the Planning Commission shall make the below 
findings before granting a conditional use permit (see Section 3.904). The applicant’s 
C.U.P. request meets all the findings for granting approval. Below is our analysis of each. 
 
A. General Findings. 
 
1. That the proposed use is consistent with the policies, objectives, and land use 
map of the Glendale General Plan and the purpose of the zone district in which 
the site is located; 
 
This proposal does not seek to modify the existing General Plan designation, nor does it 
seek to modify the property’s existing SR-30 zoning. The City’s General Plan land use 
map identifies this property as “LDR 2.5” (Low Density Residential 1-2.5 du/ac). 
 
SR-30 permits residential and other non-residential uses such as churches, home 
childcare centers, private schools, and Home Occupation Class II uses, subject to 
securing a C.U.P. Thus, the City of Glendale has long recognized that certain uses, 
other than dwellings, are appropriate in residential districts. Home Occupation Class II is 
one of those uses that the City views as a potential compatible use. The Ordinance 
establishes rules and regulations that should be followed when one seeks a C.U.P. The 
reason for requiring a C.U.P. for a Home Occupations Class II is so the Staff and 
Planning Commission can evaluate each request on a case-by-case basis and 
determine if the use presents any negative impacts to the neighborhood or the fabric of 
the neighborhood and its surrounding area. 
 
Because of the lack of customer traffic, very low visibility of the business’s existence, 
and the fact that nearly all aspects of the business are internal, we believe the 
Morrisons’ request is consistent with the City’s policies. This request will bring the 
subject property into conformance with the City of Glendale’s regulations under a 
C.U.P. for a Home Occupation Class II. 
 
The business has been in operation at this location for seven years without incident and 
without harming the character of this neighborhood. Additionally, as part of this 
application process, the Morrisons have provided a dustproofed and screened parking

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area in the backyard. Previously the 
technician’s vehicles were parked on the 
adjacent street. But the Morrisons have 
already remedied this issue by creating 
an ample, dustproof parking area in the 
backyard that is behind an existing wall 
and existing mature landscaping—both 
of which shield the vehicles from view, 
except possibly during those limited 
times when the RV gate is open (and 
even then the gate faces south into the 
alley and visibility would be minimal). 
 
2. That the proposed use will not be materially detrimental to the health, safety or 
general welfare of persons residing or working within the neighborhood of the 
proposed use, or have an adverse effect on the property, adjacent properties, the 
surrounding neighborhood or the city when consideration is given to the 
character and size of the use and hours of operation; 
 
The Morrisons’ home-based business is small-scale and does not generate customer 
traffic. It does not have an exterior business sign, and all of the technician vehicles will 
be kept on-site behind walls and landscaping. Except for the few employees coming to 
the site briefly in the morning and returning in the afternoon/evening and a few 
deliveries each week, there is no additional traffic generated by this use. Activity from 
this use is limited and does not occur throughout the day in a manner that would 
negatively impact the neighborhood. 
 
Prior to commencing this application, the Morrisons stored routine pool chemicals on the 
property, which the technicians would pick up to use in servicing clients’ houses. As part 
of this application process, the Morrisons commissioned a consultant to study the safety 
of such storage. In that report, the consultant concluded that such storage was in 
compliance with the associated fire code regulations.  
 
However, after further discussions with the City, the Morrisons have agreed to simply 
eliminate all hazardous chemical storage on the property. The technicians will now 
simply pick up such chemicals from the supplier directly. Thus, our proposal no longer 
includes any storage of hazardous pool chemicals. This is another example of the 
accommodations the Morrisons have made to ensure this use is protective of the 
residential character of the area.  
 
3. That the proposed site is adequate in size and shape to accommodate the 
intended use and that all requirements for the zone district, including but not 
limited to: setbacks, walls, landscaping and buffer yards are met; 
 
The property totals .8 net acres (35,097 square feet) and is larger than the minimum lot 
size for the SR-30 zoning district. The lot is sufficient in size and has appropriate space 
and building area to accommodate the existing home occupation. The existing

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accessory building is approximately 3,500 square feet in size, which is more than 
sufficient in size for this small-scale use. Indeed, only half of the accessory building is 
being used for this home occupation.  
 
As the site plan below shows, there is more than adequate space on the property to 
accommodate the parking area and existing improvements. 
 
 
 
 
4. That the proposed site has adequate access to public streets and highways to 
carry the type and quantity of traffic which may be generated by the subject use, 
and that on-site circulation is adequate to permit driveways, parking, and loading 
requirements in a manner which is safe and efficient; 
 
Access to the property is from Paradise Lane, a collector roadway, and from 53rd 
Avenue, which is a quarter mile street location. These public streets provide adequate 
access to the property. Only minor traffic is generated from this use and is staggered 
over specific time windows in the morning and then again in the afternoon. A successful 
piano teacher or day care provider could generate more traffic than what the Morrisons’ 
small business generates—and those are typical home occupations in residential 
neighborhoods. 
 
Because the owners will have their employees park on-site, within the block walls on a 
dustproof area, there will be no on-street parking. This further minimizes evidence of a 
home occupation at this property. 
 
5. That adequate conditions or stipulations have been incorporated into the 
approval of the conditional use permit to ensure that any anticipated detrimental

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effects can be mitigated. 
 
The Morrisons have proposed several conditions on their business as part of this 
narrative.  
 
 
Conclusion 
 
 
We believe this small-scale home occupation use is appropriate for this neighborhood. 
Additionally, we believe that with a property of this size, accessory uses are part of the 
normal enjoyment of reasonable property rights. This property provides block walls and 
a large oleander hedge that minimizes any visual impacts from the use to the public. 
There is minimal traffic created by the use and with the Morrisons’ willingness to keep 
all parking on-site, we believe this proposal should be approved. 
 
This is a small-scale pool service and repair business for which the majority of the work 
is performed off-site at various residential neighborhoods throughout the valley. The 
residential character of the property or the surrounding area is not harmed by this use, 
nor has it been over the past 7 years the business has operated here. We respectfully 
request the Planning Commission’s approval to allow this family-owned business to 
continue at the location. 
 
 
 
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