Queuing Memorandum

City of Glendale — Regular Meeting (2024-11-14)

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Queuing Memorandum 
 
For 
  
Ezbachi 
  
5110 W. Northern Avenue 
  
 
Case No. CUP24-05 / DR24-34 
 
 
 
 
 
Submitted on Behalf of:  
Ezbachi, LLC 
 
 
 
 
Submitted to: 
City of Glendale 
5850 W. Glendale Ave. 
Glendale, AZ  85301 
 
 
 
 
 
Prepared by:  
Iplan Consulting 
3317 S. Higley Road, Suite 114-622 
Gilbert, AZ 85297 
 
 
 
 
 
 
 
Prepared: May 31, 2024 
Revised:  August 26, 2024
Failed
BY
DATE
Conditionally Approved
Approved

Sydney Tirella
10/2/2024
City of Glendale
Development Services Department
Planning Division
CUP24-05 Conditonally Approved Queuing Memorandum

Iplan Consulting |Planning and Entitlements 
Background 
 
 
 
 
 
 
 
 
 
 
 
This Queuing Memorandum accompanies our Conditional Use Permit (CUP) and minor 
Design Review (minor DR) requests to resume the use of an existing vehicular drive-thru 
at a commercial building located at 5110 W. Northern Avenue.  The subject property has 
a current General Plan land use classification of PC (Planned Commercial) and a zoning 
designation of C-2.  No change to either designation is proposed.  The property APN is 
148-13-001T.   
 
Site Aerial 
 
 
The operator, Ezbachi, is a Japanese restaurant brand that recently purchased the subject 
site which features an existing 2,000 square foot building and intends adaptively re-use it 
into a dine-in and take-out restaurant with a vehicle drive-thru option, the latter requiring 
the Conditional Use Permit.  The existing building already has the drive-thru window and 
porte-cochere from a previous restaurant use, making this building a good fit for Ezbachi.    
 
Queuing Analysis 
 
 
 
 
 
 
 
 
 
 
 
Operations: 
Ezbachi has three (3) other locations throughout the valley with typical operating hours 
beginning at 5pm and closing around 10pm – Midnight as business warrants. Only one 
site is open for lunch from 11am-2pm and re-opens at 5pm for dinner. As there are no 
breakfast items, the proposed site would not be open in the mornings thereby alleviating 
any concerns of our drive-through operating during the morning rush hour.  Also, since 
dinner hours are generally around 7pm to 8:30pm, our evening rush for drive-through 
pick-up orders would be after the typical afternoon rush hour.  That said, both of our peak 
hours of business (lunch and dinner) are fortunately outside the peak hours of nearby 
arterial traffic on Northern and 51st Avenues.

Iplan Consulting |Planning and Entitlements 
Access, Circulation, & Parking – Based Upon Zoning Code Section 35.4.013 Drive-
Through Requirements (for Fast-Food Restaurants): 
As noted during our pre-application meeting, a Queuing Memorandum should be 
provided to the City’s Traffic Engineer to review Ezbachi’s specific queuing needs as a 
means to show how the site’s existing drive through lane, and proposed modifications, 
would be sufficient to meet Ezbachi’s needs and satisfy the intent of Glendale’s Zoning 
Code Section 35.4.013.  The site’s existing drive-through lane, while having been 
constructed properly at the time of its original approval, does not meet the current code 
requirements as follows: 
 
“A drive-through lane with a minimum of two hundred forty (240) linear feet for 
queuing, measured from drive-through entrance to the point of service, shall be 
provided for all drive-through uses except pharmacies and financial institutions 
shall provide a minimum of eighty (80) feet of queuing per drive-through lane, 
measured from drive-through entrance to point of service. A combined total of 
at least four (4) stacking spaces from the drive through entry to the first stop 
(i.e. menu/order board) shall be provided in one (1) or more drive-through 
lanes and a combined total of at least eight (8) stacking spaces from the menu 
board to the point of service (i.e. pick-up window) shall be provided. Where 
warranted, the Transportation Director may require a queuing memorandum or 
study be prepared to establish the required drive-through queuing length.” 
 
The proposed site plan shows that we have approximately 210’ of queuing lane 
provided with a total of seven stacking spaces provided.  Four stacking spaces have 
been provided between the menu board and pick up window as required, with an 
additional three spaces provided if you include the space at the menu board itself.   
The site’s drive-through lane, menu board location, and pick-up window location are 
depicted as follows: 
 
 
While we acknowledge that we do not meet current stacking distance requirements (200’ 
provided / 240’ required) and number of stacking spaces required (7 vs 8), we believe the 
existing site, as modified by eliminating some excess parking stalls, more than 
accommodates our needs based on the level of business traffic we experience in our other 
locations. We also find that it is important to note that in the event our restaurant should 
ever unexpectedly exceed the amount of drive-through traffic anticipated, there is 
minimal concern that the queue lane would create a congestion problem for the larger 
commercial center’s existing driveways.  The closest driveway is located at least 100’ to 
the west of our drive-through lane entrance, as shown in the site plan depicted above.

Iplan Consulting |Planning and Entitlements 
Here is an aerial image with some details added to illustrate this point: 
 
 
 
Conclusion 
 
 
 
 
 
 
 
 
 
 
 
Our team is excited to bring Ezbachi to Glendale and adaptively re-use an existing, 
vacant drive-through restaurant building that was built to prior code standards.  We 
recognize that the site is not compliant with contemporary code standards and therefore 
are proposing some site enhancements to bring the site in line with Ezbachi’s needs. 
 
We find that the existing conditions of the site, proposed queuing lane improvements, 
hours of drive-through operations, and experience at our other Phoenix area locations 
establish that our drive-through solution for Ezbachi at 5110 W. Northern Avenue 
satisfies the user’s needs at the property.  We respectfully request the City Traffic 
Engineer’s support through their discretionary approval powers granted them by the code.